Technical Service Center - Escalation List

1st Level IG Network Trouble Ticketing Portal

http://tickets.ignetworks.com/
tickets@ignetworks.com
Argentina
P: 0800 444 9031
P: 541153651940
Brasil
P: 0800 591 0341
P: 551132807708 - 551131957999
Mexico
P: 01800 468 4518
P: 525511638679 - 525584212423
Colombia
P: 01800 518 4769
P: 576015087656
USA
P: 1866 978 4431
P: 19548893117 - 13057672102

2nd Level 2nd Level on duty

Technical Support Specialist on duty
noc@ignetworks.com
Argentina
P: 0800 444 9031
P: 541153651940
Brasil
P: 0800 591 0341
P: 551132807708 - 551131957999
Mexico
P: 01800 468 4518
P: 525511638679 - 525584212423
Colombia
P: 01800 518 4769
P: 576015087656
USA
P: 1866 978 4431
P: 19548893117 - 13057672102

3rd Level Team Leader on Duty

Technical Leader
E: nocteamleaders@ignetworks.com
P: +17182150496

4th Level Paulo Lara Almeida

Technical Service Manager
E: plara@ignetworks.com
P: +19548893117 ext 8214 | +55 11 2424 6579 ext 8214
M: +5541996492109

5th Level Claudio Heidenreich

Service Operations Manager
E: cheidenreich@ignetworks.com
P: ​+1 954 889 3117 ext 8018
M: ​+54 9 11 3956 7386

6th Level David Henriques

Operations Manager
E: dhenriques@ignetworks.com
P: ​+1 954 889 3117 ext 8011
M: +54 9 11 3695 2692

7th Level Jerónimo Garcia Sereno

Director of Operations
E: jsereno@ignetworks.com
P: ​+1 954 889 3117 ext 8010
M: +54 9 11 3878 0796