MIDLANDS STATE UNIVERSITY FACULTY OF BUSINESS SCIENCES DEPARTMENT OF BUSINESS MANAGEMENT SCIENCES (CHANGE MANAGEMENT CODE: BM431/BM401 ‘SPECIAL EXAMINATION FEBRUARY 2023 DURATION: 3 HOURS EXAMINATION INSTRUCTIONS 1. Answer all questions in Section A and B and any two (2) questions in Section C. 2. This question paper consists of SIX (6) questions. 43. Section A carries 40 marks, Section B 20 marks and Section C caries a total of 40 marks. 4. Begin an answer to each question on a fresh page. Use relevant practical examples. Page of 3SECTION QUESTION ONE “Resistance to change is not only a predictable part of change, it is pe the most difficult phase to deal with. People resist change for good re: even though we would rather they didn’t.” (Scott & Jaffe 1989:55) NSWER ALL QUESTION (a) “What is i whenever change is introduced in organisations. As a change agent, di it for me” is naturally what members in an organisatio haps ns, yn aske iscuss how you address this potential source of resistance to change [19 marks] () Discuss the assertion that “resistance to change is not nece: dysfunctional obstacles or liabilities to successful change’, (12 marl (e) Discuss any three reasons why individuals resist chanj organisations? (9 marks) SECTION B: ANSWER ALL QUESTIONS QUESTION TWO Managers in different organizations deal with situations differently be some organisations exist in relatively stable environments, whereas operate in highly dynamic settings. With this statement in mind discu: ly thers, ss the different adaptive orientations that can be used by organisations in different environments, (20 marks) SECTION C: ANSWER ANY TWO QUESTIONS QUESTION THREE. According to Beer and Nohria (2003) they are two approach organisational change which are theory E and theory O. Supporting answer with practical examples, which one is the best theory to adopt organisation, (20 marks) Page2 of 3 sto your as anQUESTION FOUR strategic change interventions are measures a company decides to shift to new organizational structure and mode of operation to establish smpetitive edge. Critically discuss any four (4) of these interventions th: marks) QUESTION FIVE Most firms in Zimbabwe are operating at about 15% below capacity, It fas an effective change management tool would usher in ee organisational performance. Using an organisation of your choice di the eight (8) steps and how they would in bringing in successful change Page 3 of3 at ‘an be used by organisations to maintain competitive advantage. (20 suggested that the effective application of J P Kotter's 8 step change model (20 marks) QUESTION SIX Using an organisation of your choice, evaluateLippitt-Knoster model for ‘managing complex change. (20 marks)