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ServiceNow Certified System

Administrator
Get Certified – Become Indispensable

Quick Facts

Certification: Yes

Duration: 90 minutes

Cost: $

REGISTER NOW
(HTTP://WWW.WEBASSESSOR.COM/SERVICENOW)

Summary
Passing the ServiceNow System Administrator Certification Exam demonstrates mastery of ServiceNow System
Administration and certifies that a candidate has the skills and essential knowledge necessary to manage the
configuration, implementation, and maintenance of the ServiceNow platform.

Successfully passing this certification exam also establishes the core skill set necessary to pursue further
certification for individuals.

Prerequisites
Candidates can complete either a three‑day ServiceNow Administration Fundamentals
(https://nowlearning.servicenow.com/lxp?
course_id=fbb6cc4847f5dd505cbdaf44846d436a&id=learning_course_prev) training course or the on‑demand
ServiceNow Administration Fundamentals (https://nowlearning.servicenow.com/lxp?
course_id=15788197875a995c24e0bb39dabb3503&id=learning_course_prev)training course offered in Now
Learning.

To be successful on this exam, candidates should have attended the ServiceNow Administration Fundamentals
class and have at least six months of hands‑on experience with ServiceNow.

Industry experience with database concepts and system management, as well as knowledge of IT Help Desk
processes and the incident, problem, and change workflows is also helpful.
 To prepare for the exam, please download the exam blueprint
(/)
(https://www.servicenow.com/content/dam/servicenow/other-documents/training/servicenow-sys-admin-exam-
specs.pdf) and review what will be covered.

End User Agreement

Prior to completing registration, attendees will be required to review and accept an End User Agreement
(/content/dam/servicenow/other-documents/SN%20Certification_LegalAgreement_Feb07.pdf).

Exam Registration and Scheduling

ServiceNow Certification exams are computer‑based, multiple‑choice exams delivered by ServiceNow testing
partner Kryterion, in a proctored environment. Online proctoring is also available.

Appointments may be made in advance or on the actual test day, subject to availability. Please visit WebAssessor
(http://www.webassessor.com/servicenow) to register and sign up for the exam.

Online Proctoring Requirements

Attendees who would like to review the requirements, including the need for a standalone webcam (one that is
NOT integrated to a computer/laptop), please visit the WebAssessor download page
(https://www.kryteriononline.com/test-taker/online-proctoring-support).

Attendees must also use a Windows‑based PC and Internet Explorer or Google Chrome.

To prepare for the exam, please download the exam blueprint

(https://www.servicenow.com/content/dam/servicenow/other-documents/training/servicenow-sys-admin-exam-
specs.pdf) and review what will be covered.

Need More Info?

Email: training@servicenow.com (mailto:training@servicenow.com)

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