IT Group - Knowledge Matrix

IT

Exported on 04/18/2023
 IT – IT Group - Knowledge Matrix

Table of Contents
No headings included in this document

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 IT – IT Group - Knowledge Matrix

NIVEL de Conocimiento:
• 0: Nada
• 1: Basico (User Level)
• 2: Medio
• 3: Avanzado

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

1 OS-Windows 2 3 2 3

2 OS-Linux 2 3 3 2

3 OS-MACOS 3 3 3 2

4 NET-IP Addressing 3 1 2 2

5 NET-Switching 3 1 2 1

6 NET-Routing 3 0 1 1

7 NET-Firewalling 3 1 2 1

8 NET-VPN (Remote Access) 3 1 0 1

9 NET-Tunnelng (L2L) 3 0 0 1

1 NET-WiFi 3 1 1 1
0

1 NET-Cabling 3 3 3 2
1

1 NET-IP Telphony&VC 3 3 1 1
2

1 NET-DDI 3 0 1 0
3

1 SEC-ISE 3 2 0 1
4

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

1 SEC-Rev-Proxy (NGINX) 2 3 2 1
5

1 SEC-2FA (AUTHELIA) 1 2 1 2
6

1 SEC-Umbrella (UVA) 2 2 1 1
7

1 SEC-DUO 2 2 0 2
8

1 SEC-AMP 2 1 0 2
9

2 SEC-Steathwatch 2 0 0 0
0

2 SEC-Tenable/Nessus 2 0 0 0
1

2 SEC-Certificados SSL 1 3 1 2
2

2 MON-PRTG 3 3 2 2
3

2 MON-Syslog 3 0 3 1
4

2 MON-NCM 3 1 1 0
5

2 MON-Atentus 3 1 1 1
6

2 INFRA-AD / Controllers - Servers (Microsoft) 2 3 3 3

7

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

2 INFRA-VMWare 2 3 3 3
8

2 INFRA-Servers 2 3 3 3
9

3 INFRA-Storage 1 2 3 3
0

3 INFRA-DataBase 0 1 2 2
1

3 INFRA-Backup 1 3 3 2
2

3 INFRA-Meeting Room 3 3 1 1
3

3 INFRA-CCTV OSF 2 0 0 3
4

3 DC-Serverscheck 2 2 1 1
5

3 DC-Rack´s 3 3 3 3
6

3 DC-Rittal 2 2 2 2
7

3 DC-HVAC´s 2 2 1 1
8

3 DC-UPS´s (Nodes) 3 2 2 1
9

4 DC-Chillers 2 2 1 1
0

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

4 DC-FireSys 2 2 1 1
1

4 APP-WIKIS 0 3 1 2
2

4 APP-WEB 1 3 2 2
3

4 APP-CCTV OSF 1 2 0 3
4

4 APP-Zoom (VC/Collabor) 3 3 0 1
5

4 APP-JIRA 1 3 1 2
6

4 APP-Confluence 1 3 1 2
7

4 APP-BitBucket 0 3 2 0
8

4 APP-Crowd 0 3 1 0
9

5 APP-M365 Suite (Cloud) 2 3 0 3

0

5 APP-SAE 0 3 0 2
1

5 APP-AT 0 3 2 0
2

5 APP-CMMS 0 3 0 0
3

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

5 APP-AEDM (EDM) 0 3 2 3
4

5 APP-FileShare (Microsost) 1 3 2 3
5

5 APP-Print Server 1 3 1 3
6

5 APP-CAM Videovigilancia SCO 2 3 0 2

7

5 APP-AD Self-services (Change Password) 0 3 0 3

8

5 APP-Vault Password Management 1 3 2 2

9

6 APP-VCenter (Admin) 2 3 3 3
0

6 APP-Networker (Admin) 0 3 3 2
1

6 APP-CUCM (Admin) 3 2 1 2
2

6 APP-BlueCat (Admin) 3 3 2 2
3

6 APP-CiscoIOS (Admin) 3 1 1 2
4

6 PROD-SWG APE´s 2 2 3 1
5

6 PROD-SWG Offline Services 1 3 3 1

6

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

6 APP-DataScience (SWG) 0 1 2 1
7

6 APP-Sciops (APO) 0 1 1 1
8

6 APP-DBA (APO&ITG) 0 1 1 1
9

7 APP-NTP Servers 1 3 1 2
0

7 APP-vrfs.alma.cl 2 2 1 0
1

7 APP-Deploy VM by VMWare 2 3 3 3
2

7 APP-Dockers Containers 0 2 2 2
3

7 APP-Ldap 0 3 3 2
4

7 APP-Nginx-WEB 1 3 2 1
5

7 APP-Apache-WEB 1 3 2 2
6

7 APP-Wordpress 0 3 2 1
7

7 INFRA-RH-Satellite 0 2 3 1
8

7 APP-MS PKI (Root CA - Subordinated CA) 1 3

9

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 IT – IT Group - Knowledge Matrix

IT Specialist (L2) IT Support (L1)

# Technology or System
N J G J IL C S V S N
O L V U R C R D N

8 APP-Inventario GLPI 1 3
0

8 PROD-CRC/NoMachine 2 3 3 1
1

8 SEC-ASA-FW (Admin) 3 2 2 0
2

Donde el escalamiento es:

L1 es el primer nivel de entrada del Ticket (IT Support),
L2 es el 2do Nivel del Ticket (IT Specialist) y
L3 es el 3er nivel del Ticket (Proveedor).

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