Senior High School

Organization and Management

Module 2:
Functions, Roles, and
Skills of a Manager

AIRs - LM
LU_ Organization and Management_Module 2
ABM – ORGANIZATION AND MANAGEMENT
Module 2: Functions, Roles, and Skills of a Manager
Second Edition, 2021

Copyright © 2021
La Union Schools Division
Region I

All rights reserved. No part of this module may be reproduced in any form
without written permission from the copyright owners.

Development Team of the Module

Author: Joy E. Peralta

Editor: SDO La Union, Learning Resource Quality Assurance Team
Content and Language Reviewer: Joselito Dumocmat,
Illustrator: Ernesto F. Ramos, Jr.
Design and Layout: Angela Pauline C. Ganuelas

Management Team:

Atty. Donato D. Balderas, Jr.

Schools Division Superintendent
Vivian Luz S. Pagatpatan, Ph.D
Assistant Schools Division Superintendent
German E. Flora, Ph.D, CID Chief
Virgilio C. Boado, Ph.D, EPS in Charge of LRMS
Lorna O. Gaspar, EPS in Charge of ABM
Michael Jason D. Morales, PDO II
Claire P. Toluyen, Librarian II

Printed in the Philippines by: _________________________

Department of Education – SDO La Union

Office Address: Flores St. Catbangen, San Fernando City, La Union
Telefax: 072 – 205 – 0046
Email Address: launion@deped.gov.ph

LU_ Organization and Management_Module 2

 SHS

Organization and Management

Module 2:
Functions, Roles, and
Skills of a Manager

LU_ Organization and Management_Module 2

Introductory Message
This Self-Learning Module (SLM) is prepared so that you, our dear
learners, can continue your studies and learn while at home. Activities,
questions, directions, exercises, and discussions are carefully stated for you
to understand each lesson.

Each SLM is composed of different parts. Each part shall guide you
step-by-step as you discover and understand the lesson prepared for you.

Pre-tests are provided to measure your prior knowledge on lessons in

each SLM. This will tell you if you need to proceed on completing this
module or if you need to ask your facilitator or your teacher’s assistance for
better understanding of the lesson. At the end of each module, you need to
answer the post-test to self-check your learning. Answer keys are provided
for each activity and test. We trust that you will be honest in using these.

In addition to the material in the main text, Notes to the Teacher are
also provided to our facilitators and parents for strategies and reminders on
how they can best help you on your home-based learning.

Please use this module with care. Do not put unnecessary marks on
any part of this SLM. Use a separate sheet of paper in answering the
exercises and tests. And read the instructions carefully before performing
each task.

If you have any questions in using this SLM or any difficulty in

answering the tasks in this module, do not hesitate to consult your teacher
or facilitator.

Thank you.

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 Target

A manager wears a whole lot of hats. It is also a team leader who is a good
planner, organizer, cheerleader, mentor, problem solver, and decision-maker.

Not everyone can be bosses. Such skills, or abilities to turn information into
practice leading to desired results, are required to help other employees become
more successful.

On top of this, schedules for administrators are typically jam-packed. If

they're dealing with team meetings, urgent concerns or planning sessions,
administrators frequently have little time to spare on their calendars.

In the previous lesson, you are done with the meaning, functions, types and
theories of management. In which management was defined as a process of getting
work done through people.

This module will provide you theories and facts to develop your knowledge to
better understand the various functions, roles and skills of a manager.

After going through this module, you are expected to:

1. Explain the functions, roles, and skills of a manager. (ABM_AOM11-Ia-b-3)

Subtasks:
1. define manager.
2. describe the functions, roles, and skills of a manger.
3. explain the functions, roles, and skills of a manager.

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 Jumpstart

For you to understand the lesson well, do the following activities.

Have fun and good luck!

Activity 1: Read Me! Understand Me!

Directions: Read with understanding the five basic management functions

and their description then, answer the questions below by writing your answers in
a separate sheet of paper.

Managers just don't go out and get their tasks done randomly. Good
managers learn and apply how the five essential roles can be mastered as they
journey towards success in the organization. The five essential roles are the
following:

(a) Planning. It is a process of decision-making that involves decisions on

future course of actions. This step includes figuring out exactly how to accomplish
a particular target.

(b) Organizing. It is the process of assigning and organizing tasks to

create the organized use of the resources. Assigning the job and granting authority
are two essential elements of organizing.

(c) Staffing. It involves recruitment, selection, induction and positioning

the people in the organization.

(d) Directing. It involves motivating, communicating, guiding, and

encouraging. It requires the manager to coach, assist, and problem solve with
employees.

(e) Controlling. It measures the effective and efficiency of execution

against these standards and the plans.

Q1. What task does it take to find out exactly how to reach a specific target?
A. Controlling B. Directing C. Planning D. Staffing

Q2. What function involves the role of attracting, choosing, influencing and
positioning the people in the organization?
A. Directing B. Organizing C. Planning D. Staffing

Q3. What function tests execution effectiveness and efficiency against the
requirements and the plans?
A. Controlling B. Directing C. Organizing D. Planning

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Q4. What function includes the process of assigning and organizing tasks to
coordinate resource utilization?
A. Directing B. Organizing C. Planning C. Staffing

Q5. What purpose does it mean to inspire, connect, direct and encourage people?
A. Controlling B. Directing C. Planning D. Staffing

Discover

An individual engaged in management activities is called a manager.

Manager oversees, manages, and assumes responsibility for the work of those
within his or her working group, team, department, or overall organization.
Therefore, it is safe to assume that organizational success depends on managers
practicing optimal use of their human and material resources and encouraging
high levels of performance, efficiency and effectiveness among the individuals under
their care.

A manager essentially has five functions that allow the manager of any
organization to handle the tactical, scheduled, and set decisions. Those are the
following functions:

Planning. This phase includes figuring out precisely how to achieve a

particular target. Say, for example, that the aim of the company is to increase the
revenues of companies. First, the manager needs to determine what steps are
needed to achieve that goal. Such measures can include growing employees in ads,
inventories, and sales. Those required steps are turned into a plan. When the plan
is in place, the manager can follow it to accomplish the goal of improving company
sales.

Organizing. A boss has to arrange his staff and resources according to her
schedule after a plan is in place. Assigning the job and granting authority are two
essential organizational elements.

Staffing. After a manager discerns the needs of his area, he may decide to
beef up his staffing by hiring, choosing, training and employee growth. A manager
in a large organization often works with the company's human resources
department to accomplish this goal.

Leading/Directing. In order to accomplish an objective, a manager needs to

do more than just prepare, coordinate and hire her staff. She must also lead.
Leading involves motivating, communicating, guiding, and encouraging. It requires
the manager to coach, assist, and problem solve with employees.

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 Controlling. The role of a manager isn't done after the other elements are in
place. A manager needs to continuously check results against goals and take any
corrective actions necessary to make sure that his area's plans remain on track.

Roles of Manager

Figure 2. Managerial Roles

The manager is supposed to direct his unit or department toward achieving

his goals. He is expected to communicate with people as well, and deal with
processes. The manager plays positions as diverse as the following in attempting to
achieve the results:

1. Interpersonal Roles. These are the roles which the manager performs when
dealing with others. The specific roles under this category are:
a. Figurehead. When the manager carries out this role, he serves as the
organization's symbolic leader and, as a result, he is required to perform a
variety of legal or social duties.
b. Leader. This role makes the manager responsible for keeping subordinates
empowered and activated.
c. Liaison. In performing the liaison role, the manager makes contacts with
individuals within and outside the company in order to facilitate the
performance of work in his department.

2. Informational Roles. Receiving and sharing knowledge is a very critical part of

the manager's work. These functions are essential to the tasks of decision-
making. The manager plays three different positions where information is
collected and exchanged. These are defined briefly as follows:
a. Monitor. When making the right decisions regarding the various aspects of
an organization, it is expected that the manager will collect information that will
be useful in performing his job. This information is shared as needed by other
members of the organization.
b. Disseminator. There are some types of information which the manager can
find useful to his subordinates. As a disseminator of information, the manager
aims to ensure that specific incoming information is properly exchanged with
subordinates.

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 c. Spokesperson. There are times when outsiders seek organizational and
manager knowledge, as a spokesperson accordingly. A manager who is a
spokesperson also works as an industry expert on organizations.

3. Decisional Roles. The key part of the manager's role is to make decisions. As
such, the knowledge they uses must be used to take decisions that solve
problems.
As decision maker, the manager assumes the following:
a. Entrepreneur. The manager explores the company and its atmosphere for
opportunities in fulfilling this role, and initiates programs to bring about
meaningful change.
b. Disturbance Handler. Organizations often face major but unforeseen
disruptions such as striking workers who are unhappy with the pay scheme. As
a disturbance controller, it is assumed that the manager will respond to these
unexpected stresses by formulating plans and evaluating such disturbances.
c. Resource Allocator. The manager is responsible for allocating
organizational resources to individual workers or groups of all sorts, such as
staff, finances, equipment or buildings and facilities.
d. Negotiator. Representing agency during trade-union contracts, trading,
acquisitions, and budget negotiations.

Skills of a Manager

Managerial skills may be classified as conceptual, human and technical.

a. Conceptual Skills. Allowing administrators to think of potential solutions to

challenging issues. They develop a holistic view of their company and its
connection to the broader external world surrounding it through their ability to
envision abstract solutions.

b. Human Skills. Enable managers to communicate well with people at all

levels. They're easy to communicate, guide, inspire and motivate with the help
of human abilities.

c. Technical Skills. It is critical for managers to use their experience to carry

out their task with proficiency.

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 Explore

Here are some enrichment activities for you to work on to master and strengthen
the basic concepts you have learned from this lesson.

Enrichment Activity 1: Guess Me!

What you need:

Pen and pencil

What you have to do:

A. Supply the needed information vertically and horizontally to come up with
a correct answer. Use a separate sheet of paper for your answers.

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B. Identification
Direction: Identify the following management skills. Write TS if it is a Technical
Skills, HS for Human Skills and CS for Conceptual Skills. Use separate sheet of
paper for your answers.

1. Motivate people
2. Problem-solving
3. Troubleshooting
4. Conflict Resolution
5. Leadership
6. Coding and Programming
7. Conflict Management
8. Creating Relationships
9. Use of mechanical equipment
10. Decision-making

Enrichment Activity 2: Lights Camera, Action!

What you need:

pen and pencil

What you have to do:

A. List at least 2 the roles of the following professions below. Write your
answers on a separate sheet of paper.

Professions Roles

Priests

Parents

Teachers

Doctors

Entrepreneur/ Businessman

President

Great job! You have understood the lesson. Are you now ready to summarize?

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 Deepen

Directions: Choose any of the following:

A. Create a 2-minute video presentation of a business personality showing the
functions, skills, and roles of a manager.
B. Make a collage of a business personality presenting the functions, skills, and
roles of a manager.

Choose 1 business personality among the following.

1. Tony Tan Caktiong- Jollibee
2. Edgar Sia- Mang Inasal
3. Henry Sy- SM
4. Eduardo Cojuangco Jr.- San Miguel Corporation
5. Manuel V. Pangilinan- PLDT, SMART communications, TV5

Rubric for the Video Presentation

Category Very Satisfactory Satisfactory Poor
5 points 3 points 1 point

Content Contains complete Somewhat The content is

(Functions, details about the contains not clear
Skills and functions, skills, information
Roles of a and roles of a about the
Manager) manager functions, skills,
and roles of a
manager
Originality The video shows The video shows Video was
great originality. The certain originality. It copied
ideas are creative shows the use of new
and witty. ideas and of
shrewdness
Use of The effects used The applied effects No effects
Creative catches the somewhat catch used
Effects attention of the the attention of the
viewer
(Audio and viewer
Visual
Effects)

LU_ Organization and Management_Module 2

 Rubric for the Collage
Category Very Satisfactory Satisfactory Poor
5 points 3 points 1 point

Content Contains Somewhat The content is not

(Functions, complete detailscontains clear
Skills and about the information
Roles of a functions, skills,
about the
Manager) and roles of a functions,
manager skills, and
roles of a
manager
Used of Used own idea Used own idea Used some
Creativity and imagination most of the time imagination
all the time
Neatness The work is The work is The work
and presented in a presented in an appears sloppy
Organization neat, clear, organized fashion and
organized but may be hard unorganized.
fashion that is to read at times
easy to
read

Gauge

I. Multiple Choice
Direction: Read and analyze the questions and choose the word or group of words
that best describe each statement below. Write your answers in a separate sheet of
paper.
1. What function is emphasized on determining human resource needs, recruits,
selects, trains and develops human resources for job created by the
organization?
A. Communicating B. Leading
C. Organizing D. Staffing

2. What function of management involves the implementation of plans by

mobilizing individuals and group efforts through motivation, communication,
leadership, and supervision?
A. Controlling B. Directing
B. C. Planning D. Staffing

3. Which of the following skills enables managers to think of possible solutions to

complex problems?
A. Conceptual skills C. Human skills
B. Design skills D. Technical skills

4. Which of the following managerial roles can maintain unity of action in the
organization?
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 A. Figurehead B. Leader
C. Human skills D. Monitor

5. If a manager attended a ceremonial ribbon cutting of a company- sponsored

project such as school building, what managerial position is observed?
A. Disseminator B. Figurehead
B. C. Leader D. Spokesperson

6. What managerial function is observed if one is supposed to be actively involved

in scheduling, acting on subordinate job requests for authorization, budgeting,
and programming?
A. Figurehead B. Entrepreneur
C. Negotiator D. Resource Allocator

7. What managerial skill requires a person to have a high degree of self- awareness
and a capacity to consider or empathize with other people's feelings?
A. Design Skills B. Human Skills
B. C. Technical Skills D. Special Skills
8. Which of the following roles of a manager is NOT considered as processing role?
A. Disseminator B. Liaison
C. Monitor D. Spokesperson

9. What role of a manager is NOT included in the category that involves providing
information and ideas?
A. Entrepreneur B. Figurehead
C. Monitor D. Liaison

10. Which of the following roles of a manager involves the use of information?
A. Decisional Role C. Emotional Role
B. C. Informational Role D. Interpersonal Role

11. What managerial skill is observed if it uses different proficiencies or abilities in

performing particular tasks?
A. Design Skills B. Human Skills
C. Technical Skills D. Special Skills
12. Which of the following managerial roles is responsible for actions in staffing,
training, and other associated duties?
A. Figurehead B. Leader
C. Resource Allocator D. Spokesperson

13. Which of the following is NOT a skill of a manager?

A. Conceptual Skills B. Emotional Skills
C. Human Skills D. Technical Skills

14. Organizing requires a formal structure of authority and the direction and flow
of such authority through which work subdivision are defined, arranged and
coordinated. Which of the following reflects the process of organizing?
A. At an IT firm, Tom is a project manager and decides how he should
delegate resources and assign roles.
B. Tom is an attorney at a major PR firm and is training all his co-
workers for the dispositions they'll face.
C. Tom is a director at a major IT corporation, and he is trying to
determine the success of his workers in the past quarter.

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 D. Tom is a manager at a big PR company and he's trying to figure out
which people he can recruit to work on the new promotional line
for his company.

15. Daniel is leading a team that has missed its development goals over the last
three months. Since reviewing each employee's performance record, Daniel has
adjusted the revenue target to take additional quality assurance steps into
consideration. Why is this an example of controlling?
A. Because its workers are being micromanaged by Daniel.
B. Because as a result of this analysis, one will probably get fired.
C. Because Daniel acted as the leader and took control of the project.
D. Because Daniel was looking at team outcomes and taking effective
corrective steps.

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LU_ Organization and Management_Module 2
12
Jumpstart
Activity 1: Read Me! Understand Me!
1. C
2. D
3. A
4. B
5. B
Explore
Enrichment Activity 1: Guess Me! B. Identification
Across 1. HS
2. Conceptual Skills 2. CS
3. Monitor 3. TS
6. Figurehead 4. CS
8. Negotiator 5. HS
9. Spokesperson 6. TS
7. CS
Down 8. HS
1. Planning 9. TS
4. Liaison 10. CS
5. Entrepreneur
7. Technical Skills
Enrichment Activity 2: Answers may vary
Gauge
1. D 6. C 11. C
2. A 7. B 12. A
3. A 8. B 13. B
4. B 9. A 14. A
5. D 10. C 15. D
Answer Key
References
Printed Materials:

Medina, R. Business Organization and Management' 2006 Ed. Manila: Rex

Bookstore, 2006

Department of Education. (2016). Textbook for Senior High School, Organization

and Management. Quezon City, Philippines

Website:

https://www.cliffsnotes.com/study-guides/principles-of-management/the-nature-
of-management/functions-of-managers

"Roles, Skills of a Manager." Share and Discover Knowledge on LinkedIn

SlideShare. Last modified 9, 2018. https://www.slideshare.net/kathyabaja/roles-
skills-of-a-manager-101561832

"Functions, Roles, and Skills of a Manager." Prezi.com. Accessed July 25, 2020.
https://prezi.com/_1c2secn_ta1/functions-roles-and-skills-of-a
manager/?fallback=1

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 For inquiries or feedback, please write or call:

Department of Education – SDO La Union

Curriculum Implementation Division
Learning Resource Management Section
Flores St. Catbangen, San Fernando City La Union 2500
Telephone: (072) 607 - 8127
Telefax: (072) 205 - 0046
Email Address:
launion@deped.gov.ph
lrm.launion@deped.gov.ph

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