MODULE CONTENT

UNIT OF COMPETENCY : LEAD WORKPLACE COMUNICATION

MODULE TITLE : LEADING WORKPLACE

COMMUNICATION

INTRODUCTION :

This module covers the knowledge, skills and attitudes required to lead in the
dissemination and discussion of ideas, information and issues in the workplace

Summary of learning Outcome:

LO1. Communicate information about workplace processes.

LO2. Lead workplace discussions.

LO3. Identify and communicate issues arising in the workplace.

SUMMARY OF ASSESSMENT CRITERIA

1. Appropriate communication method is selected.

2. Multiple operations involving several topic areas are communicated.
3. Questions are used to gain extra information.
4. Correct sources of information are identified.
5. Information is selected and sequenced correctly when required.
6. Verbal and written reporting are maintained in both familiar and
unfamiliar situations.