1. Key things that I learned and takeaways from the experience
While searching for the content and material for the chosen topic “Using X (Twitter) for promotion” I learned about the importance and relevance of X as a platform to market your business. X being one of the giant social media platforms has members over 300 million. Having such a huge audience is an opportunity for emerging businesses like Dots soap and candles to effectively utilize the platform and promote their business using unique features offered by the platform such as Tweets, Trends, and effective use of Hashtags. A huge plus for SME’s and startups is that X requires a little or no budget to promote their businesses and increase awareness about their brand. I was not familiar with the business aspect of X and after searching for materials I gathered valuable information regarding business account setup, proper utilization of account for business purposes, use of Hashtags, and utilizing unique features and options that the application offers for successful promotion of your business. X is a friendly platform for young entrepreneurs and local business owners to keep with the trends, be updated on what’s in, and be updated on what their followers are interested in. Owners can explore the trending topics and hashtags to explore the things that are in demand and build their marketing strategies around it. The most important and attractive aspect that I learned about X is that it provides paid options to generate promotional campaigns as well as free promotion options both of them are effective and can go hand in hand. Even if new startups have small budget they can effectively generate ads on X (Twitter). X (twitter) has a huge impact on culture, I believe audience of digital world feels that businesses need to be aligned with the contemporary culture. Keeping this in perspective, X has the majority of population that ranges in between 18-35, their cumulative makes a huge business marketplace that feel businesses should strongly align with the culture. I think this provides the opportunity for local businesses such as Dots soap and candles to make an impact and drive results. 2. What would you do differently, if anything next time around I think I have covered the most important aspects of promoting business on X in my slides however I feel I would add specific guidelines for running promotions for different budgets, as well as further familiarise with the specific guidelines to get more knowledge and educate others. Lastly, analytics on X play an important role to analyze the outreach and impact of their business. I would surely add insights on analytics to discuss valuable information on an accounts performance for new business owners.
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(B) Customer Relationship Management Objective: To Facilitates The Students To Understand The Process of CRM, Implementation of CRM Strategies and Customisation of Services Unit I