UNIVERSITY OF KUALA LUMPUR

MALAYSIAN INSTITUTE OF INDUSTRIAL TECHNOLOGY (MITEC)

PROGRAM CODE AND NAME:

WBB 20103 BIL21/2A (TECHNOPRENEURSHIP)

TITLE OF THE REPORT:

BUSINESS PLAN AND SALES (20%) & FINANCIAL FORECAST (10%)

PREPARED FOR:

MADAM ZAHARAH RAISHAN YASSIN

PREPARED BY: ID NUMBER

1. ANIS MAISARAH BINTI ABU YAZID 57212121334
2. HAZIQ ALIF BIN MOHD KHAIRUL AMIN 57212121300
3. NURUL AZZWANIE BINTI MOHD AZHAR 57212121232
4. MARDHIYAHTUL SYIFA BINTI ZANAABIDIN 57212121336
5. FARISHA ZULAIKHA BINTI MOHAMAD FAWZEE 57212121248
6. WAN LYANA SAHIRA BINTI WAN MOHD FAKHRUDDIN 57212121249

DATE OF SUBMISSION:

27 DECEMBER 2022
 FLASH VISION RESTAURANT

BUSINESS PLAN

PREPARED BY:

Ms. Azzwanie, Ms. Lyana, Mr. Haziq, Ms. Farisha, Ms. Anis, Ms. Syifa.

KL INTERNATIONAL AIRPORT 2

SEPANG, SELANGOR 64000

011-9182736453

flashvisionrestaurant@hotmail.com
 FLASH VISION

TABLE OF CONTENT

LIST OF TABLES .......................................................................................................... iii

LIST OF FIGURES ........................................................................................................ iv

EXECUTIVE SUMMARY ................................................................................................ 1

▪ The company ........................................................................................................... 1

▪ Product/service we sell ............................................................................................. 1
▪ The audience and ideal customer ............................................................................. 1
▪ Future of the business and the industry .................................................................... 1

SECTION 1.0: COMPANY DESCRIPTION .................................................................... 2

1.1 Management team ................................................................................................... 2

1.2 Mission and vision statement ................................................................................... 3
1.3 Details about service provided ................................................................................. 3
1.4 Qualities that will make the business a success ....................................................... 4

SECTION 2.0: MARKET RESEARCH ............................................................................ 5

2.1 Target market for the business ................................................................................. 5

2.2 Market size for the business ..................................................................................... 5
2.3 Competition analysis ................................................................................................ 6
2.4 Market share for the business .................................................................................. 8

SECTION 3.0: SERVICE LINE ...................................................................................... 9

3.1 Benefits of the service .............................................................................................. 9

3.2 Advantage it has over the competition ...................................................................... 10
3.3 Current development stage ...................................................................................... 10

SECTION 4.0: THE ORGANIZATION PLAN ................................................................. 12

4.1 Introduction to the organization ................................................................................ 12

4.2 Background of partner/shareholders ......................................................................... 13
4.3 Organizational chart ................................................................................................. 15
4.4 Table of job designation and number of workers ....................................................... 15
4.5 Job description ......................................................................................................... 16
4.6 Remuneration table ................................................................................................... 18
4.7 List of office furniture, fixtures, and fittings ................................................................ 19

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 FLASH VISION

4.8 The administrative budget ........................................................................................ 19

SECTION 5.0: MARKETING AND SALES PLAN ......................................................... 21

2.1 Sales forecast .......................................................................................................... 21

2.2 Marketing strategies ................................................................................................. 23
2.3 Marketing budget ..................................................................................................... 26

SECTION 6.0: OPERATIONAL PLAN ........................................................................... 27

6.1 Process flow chart .................................................................................................... 27

6.2 Unit output and hours of operation ........................................................................... 28
6.3 Material requirement ................................................................................................ 28
6.4 List of workers .......................................................................................................... 29
6.5 List of machine and equipment ................................................................................. 29
6.6 Plan layout ............................................................................................................... 30
6.7 Operation overhead .................................................................................................. 31
6.8 The operational budget ............................................................................................ 31

SECTION 7.0: FINANCIAL PROJECTION .................................................................... 32

7.1 Cash flow projection ................................................................................................. 32

7.2 Projected balance sheet ........................................................................................... 33
7.3 Profit and loss projection .......................................................................................... 34
7.4 Breakeven analysis .................................................................................................. 35

CONCLUSION ............................................................................................................... 36

APPENDIX .................................................................................................................... 37

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 FLASH VISION

LIST OF TABLES

Table 1.1: Company’s Main Management ....................................................................... 2

Table 1.2: Mission and Vision Statement ....................................................................... 3

Table 2.1: Market Size.................................................................................................................. 5

Table 2.2: Competition Analysis ................................................................................................. 6

Table 2.3: Market Share ............................................................................................................... 8

Table 4.1: Background of Partner ............................................................................................... 13

Table 4.2: Job Designation .......................................................................................................... 16

Table 4.3: Job Description ........................................................................................................... 16

Table 4.4: Remuneration Table .................................................................................................. 18

Table 4.5: Summary of Workers Salary ..................................................................................... 18

Table 4.6: Administrative Budget ................................................................................................ 19

Table 5.1: Sales Forecast for Year 1 ............................................................................... 21

Table 5.2: Marketing Budget for Flash Vision Restaurant ................................................ 26

Table 6.1: Hours of Operation ........................................................................................... 28

Table 6.2: Material Requirement for raw materials and stocks .......................................... 28

Table 6.3: List of Workers ............................................................................................... 29

Table 6.4: List of Machine and Equipment ...................................................................... 29

Table 6.5: Operation Overhead ....................................................................................... 31

Table 6.6: Operational Budget ........................................................................................ 31

Table 7.1: Projected Balanced Sheet .............................................................................. 33

Table 7.2: Profit and Loss Lrojection ............................................................................... 33

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 FLASH VISION

LIST OF FIGURES

Figure 2.1: Market Share ............................................................................................................. 8

Figure 3.1: 2D Initial Sketch ............................................................................................ 10

Figure 3.2: 3D Model....................................................................................................... 11

Figure 4.1: Flash Vision Restaurant Organization Chart .................................................. 15

Figure 5.1: Marketing Strategies 4 Ps ............................................................................. 23

Figure 6.1: Overall Process Flow Chart ........................................................................... 27

Figure 6.2: Restaurant Layout ......................................................................................... 30

Figure 6.3: Restaurant Location ...................................................................................... 31

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 FLASH VISION

EXECUTIVE SUMMARY

The company – Flash Vision Restaurant, a Malaysian-owned, is in the fast-food

service industry. As a registered partnership business, our company has created a special
business model that gives consumers a 3D Holographic Menu for touchless food ordering so
they may select their meal in a captivating style and gain benefit from being free of germs. It
is a friend-run company with a KLIA 2 base that is devoted to providing consumers with
amazing experiences for quite a fair price. These self-service Holo-Menu are made available
in our restaurant and the guests can see the menu in full-size 3D using Holo-Kiosk.

Services and products we sell – In addition to providing a touchless meal ordering

system, Flash Vision specializes in developing and selling a variety of mouthwateringly unique
burgers. A range of extraordinarily huge burgers that are freshly prepared with meat and
veggies obtained locally will be available on the Holo-Menu. There are numerous different
varieties of French fries as well. The menus that Flash Vision will provide include the following:
Big Burger, Meat Big Burger, Veggie Big Burger, Double Crispy Bacon Big Burger, and several
others. With its signature dipping sauces, Flash Vision will attract kids to bring their friends
and family. The Holo-Kiosk displays a high level of appetizing details and can demonstrate
the dishes from all sides with the right perspective.

The audience and ideal customer – All residents of Sepang, Malaysia, the area
around KLIA 2, as well as travelers, will be the focus of Flash Vision. Students, families,
retirees, white collar, blue collar, backpackers, and both government and non-government
employees will find it appealing. Middle and high-clas levels will be able to enjoy the tasty
dishes of Flash Vision because the food is reasonably priced in comparison to other first-class
restaurants. Additionally, there is a rising demand for fast food that may be eaten as a snack
while window shopping or exploring the mall. Therefore, the target market and ideal customer
can also be those who are walking through gateway@klia2 which is a shopping mall in KLIA
2 or getting ready to fly.

Future of business and industry – The restaurant menu might be the most important
point of interaction with customers. Contactless technologies, however, ensure a lesser
likelihood of clients spreading germs because the menu collects orders via a hologram. In a
sense, this will add a higher level of delectable details and can show the food from all angles
with the proper perspective. The company's growth will be accelerated by this.

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 FLASH VISION

1.0 COMPANY DESCRIPTION

To help readers and potential investors understand the business concept, this section will
provide a high-level description of the company. Important components are:

1.1 Management team

Ms. Azzwanie, Ms. Lyana, Mr. Haziq, Ms. Farisha, Ms. Anis, and Ms. Syifa are partners
who own and run Flash Vision. Which they are all also partners and shareholders of. The
management team is also responsible for additional tasks that will improve the effectiveness
of the company. Following is a description of the company's main management:

Table 1.1: Company’s Main Management

Name of the business Flash Vision Restaurant

Type of business Partnership
Overview of the business The Holo-Menu, which flashes the menu without having
customers touch any screens of the actual menu or the
paper-like menu, is the company's key selling point and the
inspiration for its name.
Location of the business KL International Airport, Lot L2,45, Level 2, Gateway @
KLIA2, 64000 Sepang, Selangor.
Date of commencement 4th January 2023
Factors influencing the Fast food is in great demand because there are so many
choice of business hurried wage workers and vacationers. In addition, the need
for touchless technology has also increased and expanded
because of the COVID-19 pandemic, and this trend will
continue for years to come due to fear factors.
Business potential The most significant customer contact point may be the menu
in a restaurant. With the menu collecting orders via a
hologram, contactless technologies, however, ensure a lower
chance of germs being shared between customers. In a way,
this will bring in a higher level of appetizing details and can
demonstrate the dishes from all sides with the right
perspective. This will accelerate the growth of the company.

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 FLASH VISION

Besides that, the management is required to make good use of resources, run a
profitable business, settle debts, and follow all rules and regulations. The management
approach is founded on teamwork, accountability, and respect for one another. Since the
environment at Flash Vision fosters creativity, diversity, growth, and performance, those who
work there would want to be a part of the team for a longer time.

Eight people currently oversee Flash Vision, whereas Ms. Azzwanie as Managing
Director, and her friend Ms. Lyana as General Manager. In Pasir Gudang, Johor, both
successfully owned and ran a smaller food business. They have several degrees and
qualifications in management and hospitality and have more than seven years of relevant
experience in the field. Finally, both have extensive backgrounds in corporate management,
marketing, and food industries.

1.2 Mission and vision statement

The following are the company’s mission and vision statement:

Table 1.2: Mission and Vision Statement

▪ To provide a lesser risk of germ transfer with respect to

Mission statement the COVID-19 pandemic, orders must be collected by
hologram.
▪ To offer hands-free, glasses-free technology with
accompanying 3D scanning.
▪ To raise the company profile while strengthening the
Vision statement product portfolios.
▪ To be ahead of current trends in the fast-food industry.

1.3 Details about the service provided

Flash Vision offers the most natural Augmented Reality (AR) experience. They provide hands-
free and augmented reality (AR) devices called the Holo-Kiosk. It is completely installed in the
restaurant and runs off a direct power source rather than a battery.

The Holo-Kiosk will allow customers to view the Holo-Menu in full-size 3D. They can
admire the presentation's aesthetics and understand the serving sizes. High levels of
mouthwatering details may be seen in the food's 3D models. The menu has a lot of
interactivities. Customers can view the meals from all angles and from the appropriate

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 FLASH VISION

perspectives. There, customers use their hands to choose from the menu through
the hologram lamp. The technology even acknowledges the user's presence and moves Chef
Avatar to track the movement of consumers and respond to it.

Flash Vision enables customers to see the Holo-Kiosk as soon as they enter the
restaurant, in addition to the unique service at the ordering kiosk. If a customer is a first-time
user, they will next proceed to order their preferred meals with assistance from the staff.
Furthermore, customers can pay for their meals at the kiosk as soon as they place their order,
which is instantly delivered to the kitchen via the system. They can pay using a credit card,
debit card, TouchnGo eWallet, Boost, ShopeePay, or any other type of online payment
available. Once their meal has been prepared and placed on the serving area or table that is
ready for pick-up that they waited for. This can then be consumed in the dining room or even
taken on the go as the packaging is quite flexible and portable.

1.4 Qualities that will make the business a success

The hologram lamp also displays entertaining content that tells stories about the menu
background. For instance, the little 3D Chef Avatar prepares meals for the customer. Basically,
the restaurant brand's mascot is the avatar. Besides, these narratives enhance the excitement
of the dining experience while promoting the company's image.

For more intimate interactions and to bring the food experience to life, the small-scale
3D Chef Avatar keeps eye contact with the customers. At any point during the dinner, the
customers are completely free to submit their own orders. The restaurant kitchen will receive
the order information from the Holo-Kiosk. Other than that, the content can always be
refreshed as 3D scanning technology is used to create visual effects as well as 3D models of
dishes.

In addition to offering a touchless ordering system for meals, Flash Vision specializes
in creating and marketing a wide range of delectably distinctive burgers. The Holo-Menu will
contain a variety of enormous, freshly made burgers made with locally sourced beef and
vegetables. Additionally, there are many various kinds of French fries. Flash Vision will provide
a variety of menu options, such as the Big Burger, Meat Big Burger, Veggie Big Burger, Double
Crispy Bacon Big Burger, and more. Flash Vision will entice kids to invite their friends and
family thanks to its distinctive dipping sauces. The Holo-Kiosk can demonstrate the meals
from all sides with the proper perspective and presents a high level of enticing details.

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 FLASH VISION

2.0 MARKET RESEARCH

Provide detailed information to show that Flash Vision has a solid understanding of the
industry within which our business will operate. The detailed information includes:

2.1 Target market for the business

The target market is the final consumer to whom the business wishes to sell its goods. In order
to increase market share, target marketing requires segmenting the overall market and
developing marketing plans for each segment. In other words, not all customers can consume
all items, and each product has a certain group of customers who are interested in buying it.

Flash Vision's target market includes educated people like students and both
government and non-government employees because they are familiar with using the Holo-
Menu to place orders. Other than that, because the food is cheaply priced in comparison to
other top-notch restaurants, people of both genders between the ages of 18 and 55, as well
as families with children, will be able to enjoy the delicious dishes at Flash Vision. Flash
Vision's target market also includes travelers and locals who live close to KLIA 2. Fast food is
becoming more and more popular, so it may be had as a snack while window shopping or
browsing the mall. Therefore, the target market and ideal customer can also be those who live
nearby KLIA and those who are walking through KLIA 2 Mall or getting ready to fly.

2.2 Market size for the business

Market size is determined by considering both the total number of possible customers for a
product in a certain market as well as the potential revenue these sales could bring in. The
total number of potential buyers within a certain market is shown below.

Table 2.1: Market Size

Market Volume Market Value

(Number of target customer Success rate (Market volume x
x purchases in each period) average value)
= 1,326 x 11 = 90/100 = 14586 x 30
= 14,586 customers per year = 0.90 = RM437,580
= 14,586 x 0.90
= 13,127

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 FLASH VISION

Therefore, the market size

for Flash Vision is 13127
customers per year.

2.3 Competition analysis

Flash Vision have a great chance to investigate and assess the internal strengths and
weaknesses of Flash Vision thanks to the SWOT analysis. Additionally, it enables them to
concentrate on external opportunities and potential risks brought about by the corporate
environment.

The major strengths and weaknesses that Flash Vision should be aware of are
discussed in the following sections.

Table 2.2: Competition Analysis

COMPETITORS STRENGTHS WEAKNESSES

• Le Petit Chef • Geographic presence in • Restaurants can draw criticism
different regions determines from environmentalists for their
the business’s reach to the poor waste management.
target market. • Insufficient budget for
• Location advantage as it can marketing and promotion
improve and enhance brand activities.
image because only one in KL. • The prices charged by the
• Strong financial position can business may not be
allow the firm to make further perceived as justified when
investments. compared to the product
• Competent and committed characteristics.
human capital. • High job stress and
• High product quality increase consequent low workers’ morale
brand loyalty and improves makes the workforce productive.
performance. • Organizational culture
becomes a big internal

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 FLASH VISION

weakness when it does not align

with the business objective.
• McDonald’s • Variety Price Range contains • It is unhealthy and greasy food,
combo, ala carte, and value which leads to health issues.
meal prices.
• Variety of food items
because McDonald’s keeps
updating and adding new items
to the menu.
• Technology initiatives as it
implements self-service with
kiosks.
• The customer demographic of
all generations, which includes
Happy Meal and Family Meal,
contributes to the existence of
brand value.
• Marry Brown • Variety of food products, • Niche target market as they
which include burgers, fries, have limited audience reach due
and porridge. to poor promotion.
• High level of customer
loyalty because it offers halal
food, which attracts a lot of
Muslim customers.
• Affordable prices for high-
quality food because,
compared to other fast-food
restaurants, they offer high-
standard food.
• Rapid global expansion
because they are the market
leader in Halal fast food, with
many global franchises in
Asian and Muslim countries.

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 FLASH VISION

2.4 Market share for the business

Figure 2.1: Market share

Table 2.3: Market Share

Competitors Market Share Sales Per Year

Le Petit Chef 5% RM 1,000,000

McDonald's 67% RM 13,000,000

Marry Brown 26% RM 5,000,000

Flash Vision 2% RM 437,580

Total Sales in the market 100% RM 19,437,580

As stated above, in table 2.3 the market share includes the entry of Flash Vision. It
shows the competitors’ sales per year and the market share. Le Petit Chef, McDonalds, and
Marry Brown are the three other competitors of Flash Vision.

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 FLASH VISION

3.0 PRODUCT/SERVICE LINE

This segment will discuss the benefits of the service to the customer, advantages Flash Vision
has over other competitors and the current development stage which includes the product
prototype and sketch.

3.1 Benefits of the service

Technology is used in many fields nowadays as time goes by. It is important for Flash Vision
to be able to grasp the trends, which is why Flash Vision Restaurant features a high-
technology device in our restaurant. It is not only trendy to use high technology in businesses
but also gives many benefits when using it.

One of the many benefits of using the high-tech Holo-Menu is we get to meet our diners’
or customers’ expectations with a top-notch futuristic experience. One of the many benefits of
using the high-tech Holo-Menu is getting to meet the diners’ or customers’ expectations with
a top-notch futuristic experience. Since the restaurant focuses on giving a new experience to
customers, this technology will help to fulfill that requirement by emitting the visions of the
foods in the menu. The hologram menu will amaze and excite customers that are coming and
using the Holo-Kiosk at the entrance of the restaurant. Customers will not be disappointed
when coming to the restaurant as Flash Vision try their best to meet their expectations
regarding the services and experience. Even if they do not know how to use the Holo-Kiosk,
they can still enjoy the experience as the workers will provide some help by appointing an
employee specifically to assist customers that need help and guidance.

Furthermore, it can certainly smoothen the ordering process for customers. Ordering in
a newfound restaurant often leads to the customer taking a long time to order due to them not
knowing what to order and what the restaurant's foods looked like most of the time. With the
aid of the Holo-Menu kiosk, it can help them figure out which food they prefer based on the
description and vision the Holo-Menu emits on the ordering kiosk table. It gives the customer
a detailed 3D visuals on what they will receive based on the menu they chose in the kiosk.

Moreover, the Holo-Menu can protect customers from the risk of transferring germs and
COVID-19. Normal restaurant usually gives their diners and customer some book menus for
them to look at before ordering and there are some that are now using ordering kiosk to reduce
human interaction or transmission of viruses, but Flash Vision uses an ordering kiosk and
added a little twist with making it more interesting by using a 3D hologram technology to
portray food options.

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 FLASH VISION

3.2 Advantage it has over the competitors

Flash Vision Restaurant has determined the competitors that will be compared to, to know its
position in the fast food and high-tech restaurant market. The competitors are McDonald’s, Le
Petit Chef and Mary Brown.

In comparison with other business competitors like McDonald’s, Le Petit Chef and Mary
Brown, Flash Vision, have the advantage of offering an affordable range of foods alongside
the Holo-Menu technology service we offer. High-technology restaurants generally have a
higher price range of food while in Flash Vision, the price is more affordable which any middle-
class to upper-class people can try out our product when visiting or coming to KLIA2.

The restaurant also cares deeply about the waste management, which Le Petit Chef
restaurant has been critiqued about by customers. It is crucial to ensure the waste is handled
in a right and lawful way. As a technology restaurant, it is per usual for people to assume that
Flash Vision care less about the environmental health of the earth and because of that in
particular, they have made it as a top priority to make sure every waste and technology used
is not harmful for the surrounding environment.

Most of the competitor has franchises and other stores in variety of regions and states,
which is good for their business marketing, but it can also be hard for them to manage each
restaurant to be the same level of satisfaction and quality that customer expects from their
original restaurant. Therefore, the restaurant is advantageous as they can guarantee the food
quality is top-notch because they are only focused on managing only one restaurant in KLIA2.

3.3 Current development stage

Figure 3.1: 2D Initial Sketch

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 FLASH VISION

Figure 3.2: 3D Model

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 FLASH VISION

4.0 THE ORGANIZATION/ADMINISTRATIVE PLAN

In this section, the organization will show the introduction to organization, organization chart,
job designation, job description list of furniture and the administrative budget.

4.1 Introduction to The Organization

An organisation is created when a group of people come together to work toward a common
objective. Currently, the managing director's responsibilities involve organising, controlling,
and leading the organisation toward its intended goal. In the context of business organisations,
there provide further information about how the structures of businesses contribute to their
ability to make a profit. Individual efforts must be coordinated in order to ensure that specific
plans and strategies are followed in order to achieve organisational benefit. Flash Vision
Restaurant can be categorised as a business organization. This is due to a team of individuals
who collaborate to ensure the Flash Vision Restaurant's goal is accomplished.

Flash Vision Restaurant is registered as a partnership company. A partnership

company is defined as the business own by two or more person but not exceeding 20 persons.
There are six partnerships participating at the Flash Vision Restaurant. Based on their field of
expertise, each partner divides up the duties of managing the company. Flash Vision
restaurant is a fast-food restaurant that offers a new technology which is Holo-Menu. A large
budget is required for the creation of this restaurant. Ms. Azzwanie recruits five of her friends
to help her build the Flash Vision Restaurant so that it can have a large fund and convince the
bank to give loans.

All the partners in the Flash Vision Restaurant are Malaysian citizens, and the
company complies with Suruhan Jaya Syarikat Malaysia (SSM) requirement that at least two
Malaysian citizens be registered as partnership company in Malaysia. Flash Vision Restaurant
just needs to pay an annual renewal fee for its trade name, which is RM60.00. The reasonable
pricing from SSM very help the business in terms of operating costs.

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 FLASH VISION

4.2 Background of Partner/Shareholders

Table 4.1: Background of Partnership

Partners/Shareholders Background
Wan Lyana Farisha Syifa Binti
Name Anis Maisarah Binti Haziq Alif Bin Mohd
Nurul Azzwanie Sahira Binti Zulaikha Binti Zainaabidin
Abu Yazid Khairul Amin
Binti Mohd Azhar Wan Mohd Mohamad
Fakhruddin Fawzee

No.20, Jalan
Seremban 4,
No.10, Jalan No.45, Jalan
Persiaran Taman
Permanent Seremban 4, Kampung Melayu Anggerik 4C/1 Sek
Anjung Seri, Seremban 276, Jalan Sultan
Address/ Taman Batu 13, 47000 BS7, Bukit
Bukit Jelutong, Jaya Idris Shah 30000
Corresponden Seremban Jaya Sungai Buloh, Sentosa, 48300
40150 Shah 71450 Ipoh, Perak
ce Address 71450 Seremban, Selangor Rawang, Selangor
Alam, Selangor Seremban,
Negeri Sembilan
Negeri
Sembilan
Telephone
012-2779074 017-9126222 010-5585173 013-3437005 011-15501337 011-37351696
Number
26th 16th
25th January 14th December 8th December 24th March
Date of Birth September May
1997 1998 1998 1997
1995 1997
Age 25 Y/O 24 Y/O 24 Y/O 25 Y/O 27 Y/O 25 Y/O
Martial Status Single Single Single Single Single Single

Academic Bachelor Bachelor Bachelor Bachelor Bachelor Bachelor

Qualification

Course Industrial Industrial Industrial

Industrial Logistics Industrial Logistics Industrial Logistics
Attended Logistics, Logistics, Logistics

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 FLASH VISION

Management, Management,
Hospitality. Hospitality
Conducted
Conducted Conducted Conducted Conducted
entrepreneurial Conducted
entrepreneurial entrepreneurial entrepreneurial entrepreneuri
business at entrepreneuri
Experience business at business at business at al business at KPM
KPM al business at Unikl
UniKL MITEC in UniKL MITEC in KPM Bandar Beranang in
Beranang in MITEC in 2019
2019 2019 Melaka in 2019 2019
2019
Agile and expert Great Great
Great Great knowledge in
in Interpersonal Interpersonal Great knowledge in
Interpersonal skills financial
Specialization analysing skills and good skills and good customer service
and good management of
business in business in Human .
In researching. business.
operations operations. resources.
Current Job /
Entrepreneur Entrepreneur Entrepreneur Entrepreneur Entrepreneur Entrepreneur
Position:
Has a
Has a
background
background
in corporate
in corporate
Other / management, Previously Previously Previously
management Previously
Previous marketing, a Human a Senior a Customer
and food an
Business and food Resource Design Service
industries. accountant
Experience industries. Executive Officer Executive
Previously
Previously
owned a
owned a
restaurant.
restaurant.

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 FLASH VISION

4.3 Organization Chart

NURUL AZZWANIE (MANAGING

DIRECTOR)

WAN LYANA SAHIRA

(GENERAL MANAGER)

ANIS MAISARAH FARISHA ZULAIKHA HAZIQ ALIF MARDHIYAHTUL

(R&D (CUSTOMER SYIFA (FINANCE
(HUMAN RESOURCE
MANAGER) SERVICE MANAGER)
MANAGER)
MANAGER)

Figure 4.1: Flash Vision Restaurant Organization Chart

4.4 Table of Job Designation and Number of Workers

The Flash Vision Restaurant employs around 20 people, including 6 in the main department
and 14 located at restaurant with double shift. These workers will communicate each other to
ensure the operation going smooth.

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 FLASH VISION

Table 4.2: Job Designation

Position NO. of Personnel

Managing Director 1
General Manager 1
R&D Manager 1
Human Resource Manager 1
Customer Service 1
Finance Manager 1
Worker 14

4.5 Job Description

Table 4.3: Job Description

Name Position and Responsibilities

MANAGING DIRECTOR

Ms. Azzwanie oversees the drafting or preparing of short-

and long-term business plans. This involves monitoring the
restaurant organisation's financial results, investments, and
business activities. To ensure cost-effectiveness, she also
obliged to evaluate and prepare restaurant strategies while
Nurul Azzwanie Binti holding this position. She ensures that all corporate policies
Mohd Azhar and legal requirements are explained effectively because she
has the highest position in the Flash Vision Restaurant.

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 FLASH VISION

GENERAL MANAGER

Ms. Lyana is more actively involved in the restaurant's

operation. The managing director's strategy must be developed
by her and put into action. To do this, staff must receive the best
service-related training. To maintain the smooth operation
restaurant, she also has the authority to hire staff. Since Flash
Wan Lyana Sahira Binti Vision Restaurant currently serves customers in KLIA, Ms.
Wan Mohd Fakhruddin Lyana is more focused on the prospects that can be created
there.

RESEARCH & DEVELOPMENT MANAGER

To assure the technology development in Flash Vision

Restaurant may proceed and produce something like a
hologram menu, Ms. Anis existence is necessary. The
knowledge of Ms. Anis is used to analyse every development
that could affect consumer interest. She is also in charge of
Anis Maisarah Binti Abu informing everyone about any holographic technical
Yazid advancements or problems. This is to guarantee that the
customer's food order process will go as smoothly as possible.

HUMAN RESOURCE MANAGER

Ms. Farisha is involved in hiring qualified personnel. In this

situation, she also has a part to play if there is an employee
dispute. Additionally, Ms. Farisha is tasked with delivering
employee training programs that will be beneficial. She is also
active in ensuring that all Flash Vision Restaurant personnel are
Farisha Zulaikha Binti
disciplined. Her presence is also to ensure that the salary issue
Mohamad Fawzee
can be resolved based on the length of time worked.

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 FLASH VISION

CUSTOMER SERVICE MANAGER

The manager of customer service, Mr. Haziq, makes sure that

all customer issues may be resolved. He participates in seeing
how Flash vision restaurant’s employees perform their jobs to
ensure that the level of service is high. Also, Mr. Haziq develops
a policy that streamlines the resolution of disputes between
Haziq Alif Bin Mohd patrons and the restaurant. The customer service division's
Khairul Amin existence can also remind the business to always go forward
with change.

FINANCE MANAGER

The budget of the business is managed, planned, and carried

out by the finance manager. Ms. Syifa's existence is used to
assess the Flash Vision restaurant's profitability. To help the

Mardhiyahtul Syifa Binti managing director plans the company's course, Ms. Syifa is also

Zanaabidin assigned with creating the financial report for the organisation.
A store will keep losing money without a financial manager.

4.6 Remuneration Table

Table 4.4: Remuneration Table

Position Number of Workers Salary (RM) Total (RM)

Managing Director 1 2,500 2,500
General Manager 1 2,500 2,500
Research & 1 2,500 2,500
Development Manager
Human Resource 1 2,500 2,500
Manager
Customer Service 1 2,500 2,500
Manager
Finance Manager 1 2,500 2,500
Workers 14 1,800 25,200

Total 40,200

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 FLASH VISION

Table 4.5: Summary of Workers salary

Number Monthly Salary EPF /

Year Salary Amount
Position of each person SOCSO
(RM) (RM)
workers (RM) (%)
Managing
Director 1 2,500 13 30000 3,900
General
Manager 1 2,500 13 30000 3,900
Research &
Development 1 2,500 13 30000 3,900
Manager
Human
Resource 1 2,500 13 30000 3,900
Manager
Customer
Service 1 2,500 13 30000 3,900
Manager
Finance
Manager 1 2,500 13 30000 3,900

Workers 14 1,800 13 302400 39,312

Total 40,200 62,712

Monthly, the Flash Vision Restaurant must pay a total of RM 40,200 to all employees.
Flash Vision also offers 13% EPF and SOCSO to all its employees, whether they work at the
restaurant level or corporately. Private companies are required to contribute to this EPF &
SOCSO regulation to save for their employees' later retirement. The corporation must set
aside RM62,712 in total each year to cover employee salaries.

4.7 List of Office Furniture, Fixtures, and Fitting

1. Computer
2. Table
3. Chair
4. Printer
5. Rack

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 FLASH VISION

4.8 The Administrative Budget

Table 4.6: Administrative Budget

Items Amount (RM)

Rent 15,000

Manager Salary 15,000

Workers Salary 25,200

EPF & SOCSO 1,000

Total 81,700

The administrative budget is the costs incurred to support a business's operations but
unrelated to the creation of a particular good or service. For example, all the staff works
together to ensure the operation of Flash Vision Restaurant is smooth for serving the
customer. The amount will be determined by the finance manager of Flash Vision Restaurant.
based on a percentage of income, expenses, or other measure.

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 FLASH VISION

5.0 MARKETING AND SALES PLAN

This section will describe how Flash Vision will focus on its customers through its marketing
and sales strategies. Below will be the details of how the company will reach its customers
and whether it will sell its products. Elements include.

5.1 Sales Forecast

Sales forecasting is the technique of predicting how much profit the company will make in the
future. Monthly, quarterly, half-annually, or yearly can be used to anticipate sales. Below is
the table for the sales forecast.

Table 5.1: Sales Forecast for Year 1

Month Units Sales Forecast (RM)

January - -

February 15,000 450,000

March 14,000 420,000

April 13,670 410,000

May 13,330 400,000

June 16,670 500,000

July 16,000 480,000

August 16,670 500,000

September 15,670 470,000

October 16,670 500,000

November 18,330 550,000

December 19,000 570,000

Total production per year 175,010 5,250,000

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 FLASH VISION

Due to some setup work that needed to be done in January just before the restaurant
could open for business in February, Flash Vision Restaurant began its operations in the
second month of the first year. The sale forecast for February is RM450,00, which is equal to
the selling of 15,000 meals. They predict it to be higher because it’s just opened the restaurant,
and people will ultimately come in to try something new. Additionally, it is also the winter
season in February in some countries, many people will go to the airport and stop by the
restaurant as they wait for their flights to depart.

They forecast a reduction in the sales forecast for the upcoming three months of
March, April, and May; March sales forecast is RM420,000; April and May sales forecasts are
RM410,000 and RM400,000, respectively. This is because the restaurant has just opened
recently, many people are still unaware of it, and there are no holidays falling during that
month. They rely heavily on the holiday season because most of the customers are tourists.

The summer season is in June and August, so the sales forecast has been increased.
The forecasted monthly sales will be RM 500,000. Typically, during the holiday season, the
sales forecast will be greater because many people will be at the airport to depart for their
vacation. The increase in sales forecast from June to August is not constant because there is
a drop in sales in July, with the July forecast being RM20,000 less than the June forecast. It
also occurs in September, when sales are expected to be RM30,000 lower than they were in
August.

However, from October to December, the sales forecast has increased month after
month. This is because people have started to recognize the restaurant; not just tourists who
come to the airport, but also those who live outside of the demographic targeted area, come
to eat the offered meals. The sales forecast for October and November are RM500,000 and
RM550,000, respectively. The increase in sales forecast for both months indicates that the
restaurant is already in a stable phase. Finally, RM570,000 is the sale forecast for December.
Since the restaurant is becoming more well-known, Flash Vision forecast a higher-than-
average sales forecast in December compared to other months of the year. Additionally, since
it is the beginning of the holiday season, more travelers will be coming to the airport.

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 FLASH VISION

5.2 Marketing Strategies

All businesses should have a marketing strategy in place since it explains in detail how they
intend to attract new clients and advertise their goods and services in order to boost sales. A
marketing strategy is a company's overarching approach for connecting with potential
customers. We may increase our sales in an organized, measurable method with the help of
a solid marketing strategy. We breakdown the key information in the marketing strategy by
using the 4 Ps, which stand for product, price, place and promotion. The 4 Ps, often known as
the marketing mix, are influenced by internal and external elements in the overall business
environment.

PRODUCT AND SERVICE

PRICE
• Variety of burger options
• Value-based pricing
• High quality and freshly
strategy
prepared
• Holo-kiosk that display
holomenu
MARKETING
STRATEGIES
PLACE 4 Ps PROMOTION

• Located at KLIA 2 • Television ads

• 4 times a day every day
• New ads every 3 months

Figure 5.1: Marketing Strategies 4 Ps

i. Product and service

Burgers are the primary offering at Flash Vision Restaurant, and they provide a variety of
burger options along with side dishes. They had a variety of burger options on the menu,
including the Big Burger, Meat Big Burger, Veggie Big Burger, Double Crispy Bacon Big
Burger, Happy Big Burger, Spicy Curly Fries, and Mashed Potato Bowl. Along with the burger
set, also provided non-alcoholic beverages. Finally, the signature dipping sauces that will
attract kids to bring their families and friends to the restaurant. All foods item of Flash Vision
is standardised for high quality and are freshly prepared for customers.

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 FLASH VISION

Additionally, they also offer a service at Flash Vision Restaurant known as the Holo-
Kiosk. The Holo-Kiosk is a holographic kiosk that will display a holographic version of the
menu in real time. Customers will find it more convenient to select their meals because they
can see the actual image of them via hologram. It will be holographically portrayed so that
customers can see what it will look like when they receive it, with the actual image of the meal
displayed.

ii. Price
Flash Vision uses a value-based pricing strategy, where the cost of the is set according to
what customers think the product is worth. The cost of every meals on the menu is only RM30
average. For RM30, the customer receives a meal as well as beverages. They can also pay
an extra amount if they wish to add some of the menu's side items, which are only RM9.50
and RM10.80 for Spicy Curly Fries and Mashed Potato Bowl, respectively. They set a
reasonable pricing because the meals is really big and only utilise high-quality meat for their
meals.
Additionally, KLIA 2 is a terminal for low-cost flights, therefore customers may not
receive food from the airline or else they must pay extra price for onboard meals. Plus, the
food offered onboard is was not freshly prepared; rather, it was a ready-to-eat meal. Even
though the cost of in-flight meals is far less than the cost of our meals, some people are likely
to like freshly prepared food and are willing to pay extra for it. They are welcome to stop by
the restaurant and purchase one of meal to eat beforehand or bring into the cabin in order to
avoid paying for in-flight meals.

iii. Place
The Flash Vision Restaurant is located at KLIA 2. We chose KLIA 2 as the location for the
restaurant because locals and tourists are the main target demographic. People already know
that KLIA 2 has a wide variety of restaurants, cafes, and other culinary establishments where
customers may savour a hearty local cuisine, get a fast bite, or simply have a cup of coffee.
Due to the fact that Flash Vision wanted to provide customers with various burger options,
they made the decision to build a local fast food restaurant that sells a variety of burgers at
the airport.
It is a great location for the business because customers can easily purchase food at
the airport as they wait for their flight to depart. Even after they arrive at the airport, they can
stop by the restaurant for burgers before returning home. Not only that, the Flash Vision
Restaurant's size is very big, allowing us to set up chairs and tables inside the restaurant. By
doing this, we provide a comfortable dining area for customers who like to eat in the restaurant,
allowing them to relax and enjoy their burgers as they wait for their next flight.

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 FLASH VISION

iv. Promotion
TV commercials are the primary form of advertising for Flash Vision Restaurant. They decided
to create television commercials for the promotion because they can reach a large audience.
Although we primarily target to tourists and residents who live close to KLIA 2, other people
from beyond the demographic target shall also visit the restaurant. By doing so, they can
quickly expand the sales and demand. It is an effective way to market the business through
television advertisements because it increases client awareness about the restaurant.
The television commercials, which are only 30 seconds long, will air four times daily.
The advertisements costs RM25,000 to create, and the same ads will broadcast for a three
months period. Additionally, they intend to create four advertisements per year, ensuring that
there will be a new commercials every three months. To accomplish this, they increase the
promotion budget to RM5,000 every three months in order to create a new version of the
advertisement. By doing this, viewers won't get tired of seeing the same thing over and over
again.

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 FLASH VISION

5.3 Marketing Budget

A marketing budget outlines all the money a business intends to spend on marketing-related
projects over the quarter or year. Marketing budgets can include expenses such as paid
advertising, sponsored web content, new marketing staff and many more. Table below shows
the marketing budget for Flash Vision Restaurant.

Table 5.2: Marketing budget for Flash Vision Restaurant

First Month Monthly Other Expenses

Expenses (RM) Expenses (RM) (RM)

Uniform
(Shirt, Apron, Kitchen 750 x x
Head Cap)

Television Ads 25,000 5,000 x

Since Flash Vision do not spend much on marketing, the uniform set and television
advertisements are the only two items in the marketing budget. The worker will receive one
uniform set that includes a shirt, an apron, and a kitchen head cap. This uniform set will be
given to a total of 15 employees. The cost of one set of uniform is RM50, hence the budget
for uniform is RM750. The uniform set is included in the marketing budget because it is used
for free marketing. People will notice the restaurant's branding anytime employees pass
through the airport while wearing the uniform. The uniform may help customers become aware
of the existence of the restaurant at the airport.

Secondly, television ads are the primary form of marketing for Flash Vision Restaurant.
They decided to create television commercials for the promotion because they can reach a
large audience. Television commercials, which are only 30 seconds long, will air four times
daily. The budget for the television ads costs us RM25,000 to create, and they will broadcast
for a three-month period. Additionally, we intend to create four advertisements per year,
ensuring that there will be a new commercial every three months. To accomplish this, the
promotion budget is increased to RM5,000 every three months to create a new version of the
advertisement.

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 FLASH VISION

6.0 PRODUCTION/OPERATIONAL PLAN

Flash Vision restaurant's business approach is to provide superior service that is attractive,
practical, and futuristic. Since ordering and paying for meals via the Holo-Kiosk is as easy as
that, the operational strategy plays an important role in ensuring that the process goes
successfully without jeopardizing the Holo-Kiosk or its services.

6.1 Process flow chart

On the overall process flow chart, we began by allowing customers to place orders at the Holo-
Kiosk, and if the customer never used the Holo-Kiosk, there will be a guide by worker. If not,
the process will proceed to a payment, after which the order will be forwarded to the kitchen,
where it will be prepared and served to the customer. As shown in the following diagram, Flash
Vision restaurant's overall process flow is represented as follows:

START

YES

IS IT QUEUE
BUSY?

NO

PLACE ORDER

YES
FIRST GUIDE BY
TIME WORKER
USER?

NO

PAYMENT

ORDER SENT TO KITCHEN

PREPARE ORDER

SERVE

END

Figure 6.1: Overall Process Flow Chart 27

 FLASH VISION

6.2 Unit Output/Hours of operation

Below are the hours of operation for Flash Vision Restaurant, which the restaurant operates
12 hours daily.
Table 6.1 Hours of operation
Month Units Operation hours/month
January - -
February 15000 360
March 14000 360
April 13,670 360
May 13,330 360
June 16,670 360
July 16,000 360
August 16,670 360
September 15,670 360
October 16,670 360
November 18,330 360
December 19,000 360
Total production per year 175,010 3,960 hours

6.3 Material requirement

The following is a list of all of the necessary raw materials and stocks needed for every meal
in Flash Vision Restaurant for the first month.

Table 6.2 Material Requirement for raw materials and stocks.

Item Quantity Price per Pack Total Purchase

No
Required (RM) (RM)
1. Burger Buns (40pcs/bag) 400 bags 70.00 28,000.00
2. Beef Patty (10pcs/pack) 2000 packs 15.00 30,000.00
3. Fries 3000 packs 10.00 30,000.00
4. Sauces Mix 240 bottles 3.15 756.00
5. Beverage cups 10000 pcs 5.50 55,000.00
6. Straws (250pcs/pack) 100 packs 4.20 420.00
7. Paper Bags (100pcs /pack) 100 packs 33.50 3,350.00
8. Packaging (100pcs/pack) 150 packs 16.50 2,475.00
TOTAL 150,000

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 FLASH VISION

6.4 List of workers

The following is a list of workers and the responsibilities they are responsible for in the
company.
Table 6.3: List of workers

Position Responsibilities
Managing Director • Monitors the restaurant organisation's financial
results, investments, and business activities.
General Manager • Monitor staff with work progress
• Managing the restaurant’s overall operations.
Research & Development • Assures the technology development in Flash Vision
Manager Restaurant may proceed and produce.
Human Resource Manager • Organizing, coordinating, and supervising the
recruitment and hiring of new employees
Customer Service Manager • Assisting the customer in monitoring the progress of
their case in the tracking system.
Finance Manager • Provide oversight of an organization's financial health
and ensure that it continues to operate effectively
Workers • Assist first-time customers in using the Holo-Kiosk.
• Follow all of the general manager's instructions.

6.5 List of Machine and Equipment

The following is a list of machines and equipment that will be used in the process that will take
place in the restaurant.

Table 6.4 List of Machine and Equipment

No. Items Quantity Price per unit (RM) Total Cost (RM)
1. Holo Kiosk 6 2,250 13,500
2. Cash Register Machine 2 4,500 9,000
3. Beverage Machine 1 3,300 3,300
4. Stove / Fryer 2 20,000 40,000
5. Aircond 4 2,500 10,000
6. Table & Chair (set) 8 180 1,440
7. Pick-up Counter 1 200 200
8. Cold Room Store 1 20,000 20,000
TOTAL RM 97,440

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 FLASH VISION

6.6 Plan layout

It is important to keep in mind that the layout of a restaurant has a significant impact on its
efficiency and profitability. While the quality of the chef's food is essential, a functional kitchen
and Holo-Kiosk, efficient management, and optimized operations also play a role in a
restaurant's success.

Door

Hologram Kiosk

Tables

Tables

Pick-Up Counter Restroom

Kitchen

Office

Store
Cold Room
Room

Figure 6.2 Restaurant Layout

6.7 Operation Location

Flash Vision Restaurant is fully operated at KL International Airport 2 which is located at Lot
L2,45, Level 2, Gateway @ KLIA2, 64000 Sepang, Selangor. Since the restaurant is located
in the airport, this means that the place is rented which costs Flash vision RM15,000 per
month. The location was chosen because it is a strategic area where it can easily attract
customers to come and dine-in inside the restaurant. Not just that, by locating the restaurant
there, travelers or customers who live nearby can experience ordering their food through the
Holo-Kiosk. The figure below shows the location of Flash Vision Restaurant.

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 FLASH VISION

Figure 6.3 Restaurant Location

6.8 Operation Overhead

Overhead expense refers to the ongoing cost of operating a business. Below is the operational
overhead expenses per month of Flash Vision Restaurant:

Table 6.5 Operation Overhead Expenses

No Particular Amount (RM)

1. Rental 15,000
2. Product Promotion 5,000
3. Utilities 5,500
4. Administrative 41,200
TOTAL 66,700

6.9 Operational Budget

Below is the detailed of operational budget of Flash Vision Restaurant, which includes all
operations expenses involved under fixed asset, working capital and other expenses

Table 6.6 Operational Budget

No. Particular Amount (RM)

1. Machine and Equipment 97,440
2 Office Equipment 7,330
3 Sign Board 1,200
4. Renovation 200,000
5. Working Capital 4,027,366
6. Other Expenses (Fire extinguisher & Licenses,
9,340
Permit)
TOTAL 4,342,676

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 FLASH VISION

7.0 FINANCIAL PROJECTION

This part includes a thorough profit and loss analysis, a cash flow forecast, a forecasted balance sheet, and an income analysis for the company.
In a nutshell, corporate finance is the most common type of funding employed by businesses.

7.1 Cash Flow Projection

A cash flow prediction is required in any business plan. Figure below shows Flash Vision Restaurant’s cash flow statement.

Figure 7.1 Cash Flow Statement

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 FLASH VISION

7.2 Projected Balanced Sheet

Table below shows Flash Vision Restaurant’s balance sheet throughout 3 years.

Table 7.1: Projected Balance Sheet

YEAR 1 YEAR 2 YEAR 3

FIXED ASSET
Machine & Equipment 77,952.00 58,464.00 38,976.00
Office Equipment 5,864.00 4,398.00 2,932.00
Signboard 1,080.00 960.00 840.00
Renovation 180,000.00 160,000.00 140,000.00
264,896.00 223,822.00 182,748.00

CURRENT ASSET
Cash in Hand/Bank 4,996,566.82 9,936,153.26 16,511,807.45
Deposit 4,800.00 - -
Debtors - 4,800.00 4,800.00
5,001,366.82 9,940,953.26 16,516,607.45

CURRENT LIABILITY
Loan 974,000.00 722,000.00 470,000.00
Accounts Payable - - -
974,000.00 722,000.00 470,000.00

4,292,262.82 9,442,775.26 16,229,355.45

EQUITI

Capital 60,000.00 60,000.00 60,000.00

Accumulated Profit/Loss - 4,232,262.82 9,382,775.26
Current Profit/Loss 4,232,262.82 5,150,512.44 6,786,580.19
Less: Take - - -

4,292,262.82 9,442,775.26 16,229,355.45

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 FLASH VISION

7.3 Profit and Loss Projection

We anticipate that we will be profitable in the first year of operation, with profits growing over
the next three years as we build and expand our customer base. Table below shows the
profit and loss statement of Flash Vision Restaurant.

Table 7.2 Profit and Loss Projection

YEAR YEAR YEAR

1 2 3
Income
Sales 5,250,000.00 6,300,000.00 8,190,000.00

Expenses
Administration Expenditure
Shop Rent/ Lot 180,000.00 180,000.00 180,000.00
Manager Salary 30,000.00 36,000.00 46,800.00
Worker's Salary 302,400.00 362,880.00 471,744.00
EPF & Socso 37,422.70 44,907.24 58,379.41

Marketing Expenditure
Uniform 750.00 750.00 750.00
Product Promotion 40,000.00 48,000.00 62,400.00

Operating Expenditure
Electric Bill 36,000.00 43,200.00 56,160.00
Internet and Solution Bill 6,000.00 6,000.00 6,000.00
Water Bill 24,000.00 28,800.00 37,440.00
Aircond Services 10,000.00 12,000.00 15,600.00
Raw Materials/Stocks 205,000.00 246,000.00 319,800.00

Financial Spending
Interest 6% 60,000.00 60,000.00 60,000.00
Depreciation 41,074.00 41,074.00 41,074.00

Other Expenses
Fire Extinguisher 2,340.00 2,340.00 2,340.00
Licenses & Permits 7,000.00 7,000.00 7,000.00

Contigency Cost 35,750.48 30,536.32 37,932.40

Total Expenditure 1,017,737.18 1,149,487.56 1,403,419.81

Loss/Profit before Tax 4,232,262.82 5,150,512.44 6,786,580.19

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 FLASH VISION

7.5 Breakeven Analysis

Break-even analysis is a technique used by start-ups and small businesses to analyze the
revenue generated by their company. The graph above demonstrates that Flash Vision
Restaurant has a stable stream of income once the profit from selling burgers and other items
has been reached after a month and a half of operation. The graph also shows the point of
the intersection of the revenue and expenditures lines, which occur at RM290,000.00. This
cross illustrates how the column on the right is the Flash Vison Restaurant's monthly profit.

Figure 7.2: Breakeven Analysis

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 FLASH VISION

CONCLUSION

In summary, The Flash Vision Restaurant has a solid plan in place to ensure that this fast fast-
food restaurant keeps making a profit. This restaurant can make money in as little as one and
a half months thanks to the start-up position and its six partnership members, all of whom are
experts in their respective fields. Additionally, this fast-food restaurant provides technological
services like the holo-menu that can enhance customer service.

Flash Vision Restaurant can understand the decision they have taken since they have
a clear vision and goal. The Flash Vision Restaurant's operations and marketing campaigns
are planned with the support of a funding injection from a chosen bank. This store can compete
with other fast-food restaurants because of its solid financial position. To make sure that new
ideas are implemented by all groups, the SWOT method is still employed.

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 FLASH VISION

APPENDIX

Appendix 1: Customers can order by air click the desired meals.

Appendix 2: The Chef Avatar maintains eye-contact with the human presence.

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 FLASH VISION

Appendix 3: Customers can confirm their order after choosing the desired meals.

Appendix 4: The 3D image of meals can be refreshed by using a 3D scanning system.

38