We Do Commitment

2022 Claims Report

A testimony of our promise fulfilled
 As we celebrate Prudential’s 175th anniversary of protecting
generations of families worldwide, we celebrate life.
And we celebrate YOU, our dearest customers.

Pru Life UK is committed more than ever to bless many more Filipino
families by raising their level of protection so they can get the most
out of life.

In 2022, we fulfilled our promise to our customers through ₱1.66

billion of claims proceeds. ₱1.14 billion were for the grieving families
of insured individuals who have passed on. ₱441 million were for
customers who are in their journey to recovery from a critical illness.
₱73.2 were for those who got hospitalized, injured, or disabled.

In writing, these may be just numbers. But in our hearts, these are the
lives of individuals and families we fervently hope to have blessed.

You can expect us to work even harder so we can continuously deliver

our promise to you and celebrate a healthier and wealthier life with
you. That’s PRU Love.

Eng Teng Wong

President & Chief Executive Officer

Life insurance is an expression of love. It’s love when you protect the
fruits of your hard work. It’s when you want your loved ones to have
peace of mind should anything happen to you. It’s when you build
your wealth so you and your family can have a comfortable future.

In Pru Life UK, PRU Love means growing our 33,000-strong agency
force, designing products with your best interests in mind, making our
products affordable and accessible to all Filipinos, leveraging
technology, and redefining our processes—all these so you, our
dearest customers, can count on us in times of need.

From the selection of a plan that best suits your need to making a
claim, we will provide you with only the best service you deserve in
every step of your journey with us.

Our most heartfelt gratitude for entrusting your financial protection

with us. Your trust drives us to strengthen our ranks, so we, in turn,
can strengthen you in the vulnerable times of your life.
That’s PRU Love.

Allan Tumbaga
Senior Vice President &
Chief Customer and Marketing Officer
Listening. Understanding. Delivering.

5,881
approved claims
₱1.66B
claims proceeds

0 day
shortest policy age with claims

2022 Claims Report 2

 Count of claims
distributed by category

767
13%

Critical illness
Death
1,245
21% Others

3,869
66%

Amount distribution
by claim type
₱73.2 M
4%

₱441.8M
27%

Critical illness
Death
Others
₱1.14B
69%

2022 Claims Report 2

Death Claim
Our commitment to protect the Filipino family's future continues
in these uncertain times.

1,245
Approved amount distributed
by duration of policy
approved claims

₱1.14B ₱830.5M Above 2

policy years
claims proceeds

1 day 2 policy years

shortest policy age ₱311.3M & below
with claim

2022 Claims Report 3

Critical Illness
Standing with you when critical illness strikes, so you can focus on
what’s important—to recover and get better.

767
Approved amount
distributed by duration of policy
approved claims

₱441.8M ₱363M Above 2

policy years
claims proceeds

98 days 2 policy years

shortest policy age ₱78M & below
with claim

2022 Claims Report 4

 A testimony of our promise fulfilled

Spreading PRU Love through thick and thin

Insurance policies offer peace

of mind and financial protection,
especially from unforeseen
incidents. If we want a
better life, we need to get
insurance.

Cerila with her husband Neil during her treatment.

I have been insured by Pru Life UK since 2013. I come from a poor family and saw people borrowing money when they got
sick, and people who relied on their children to take care of them. I told my husband that I don’t want our kids to worry
about us when we grow older.

I knew I made the right decision when I was diagnosed with breast cancer on Valentine’s Day in 2022. Strangely, I didn’t
worry and continued with my work here in Dubai. My biggest concern was my kids seeing me sick.

My friend and agent, Peach, helped me process my claim. It was so fast. I didn’t need to follow up because not long after
I gave all my documents, the claim was already in my account.

The claim not only helped me pay my hospital bills without going into debt, but also made me feel at ease knowing I am
financially covered. I felt the care that Pru Life UK has for its clients. Now I can focus on my recovery and my kids.

Insurance policies offer peace of mind and financial protection, especially from unforeseen incidents. If we want a better
life, we need to get insurance.

Cerila Espidillon
Policyowner/Life Insured

Plan/Product: PRULink Assurance Account Plus with Total & Permanent Disability (TPD) Benefit,
Accidental Death & Disablement Benefit, Accelerated Life Care Benefit, and Waiver of Premium on TPD
Agent: Jocelyn Guevarra of Emerald Branch

2022 Claims Report 5

Critical Illness
Top reasons for critical illness claims
Cancer (of the breast), stroke, and heart attack are the
leading reasons for critical illness claims in 2022.

16%
Stroke

9%
Heart attack

6%
Renal failure

4%
Brain tumor

7%
58% Cancer
Others

2022 Claims Report 6

Critical Illness

Breast, thyroid and uterus are the leading

cancer-related illness claims for 2022.

40%Breast
9% 6%
Uterus
Thyroid

6% 5% 5%
Cervix Colon Lymph Nodes

4%
Rectum
24%
Others

2022 Claims Report 7

Other Claims
When accidents and hospitalization come uninvited,
we will be there to assist you.

3,869
Distribution per
other claims category
approved claims
1% 4%
7%

₱73.2M 20%
Hospital Income
Accident
claims proceeds Medical
Reimbursement

1 day
Total and Permanent
Disability

68% Waiver Claim

shortest policy age

with claim

2022 Claims Report 8

 A testimony of our promise fulfilled

Finding the silver

lining in PRU Love

Some may not want to get an

insurance because they see it as
an added expense. Even I was
hesitant at first. But because we
don’t know what the future
holds, and insurance is a way to
protect yourself and your family
from untoward events, being
insured is important.

Nenette with her son Fernando,

who passed away in 2019

When the doctors found I had a tumor and gastric cancer in 2022, I had to undergo chemotherapy, port-a-cath surgery, and
daily radiation for 28 days. All these were expensive. We are not well-off. I had a thrift shop and was an Avon lady, but I had to
stop both because of the pandemic.

Thanks to Pru Life UK, I was able to afford treatment without going into debt. I am grateful that my sister Maria, who is a
Pru Life UK financial advisor, insisted that I get a policy in 2018. She assisted me with everything, from application to claims.

This isn’t the first time Pru Life UK delivered its promise. My eldest son, who was our breadwinner, passed away in 2019 due
to severe asthma. No amount of money could bring my son back but proceeds from his Pru Life UK policy helped our family.

Some may not want to get an insurance because they see it as an added expense. Even I was hesitant at first. But because
we don’t know what the future holds, and insurance is a way to protect yourself and your family from untoward events, being
insured is important.

Nenette Divina
Policyowner/Life Insured

Plan/Product: PRULink Assurance Account Plus with Crisis Cover Benefit and
Accidental Death & Disablement Benefit
Agent: Maria Pizarro of Diamond 3

2022 Claims Report 9

Claims related to COVID-19

500 ₱209.7M
approved claims claims proceeds

35 days 25 days
average turnaround time average turnaround time
(2 years below) (above 2 years)

2022 Claims Report 10

About Pru Life UK
A legacy of financial strength
Pru Life UK is the local subsidiary of Prudential plc, an Asia-led portfolio of businesses focused
on structural growth markets. It has 17 million life customers in its Asia and Africa businesses
and built on a tradition that adheres to the strictest and most prudent insurance standards.
This same tradition applies to its operations all over the world, including the Philippines.

A tradition of innovation
Pru Life UK is the country’s pioneer and one of the top providers of investment-linked life
insurance. We are dynamic, fast-growing, and innovative – bringing you the benefits of health
protection and financial security in an ever-expanding line of life insurance products.

International Life
Top Life Insurer Insurer of the Year-
(based on Insurance Commission's Philippines
ranking on New Business
Annual Premium Equivalent of (given by the
Life Insurance Companies for 2020) Insurance Asia Awards 2021)

Our Claims Promise

A Pru Life UK policy protects you and your family during life’s difficult moments.
We pay your claim as quickly as possible and with compassion and care.
We make it simple and easy, and only ask for necessary information.

To know more about our

claims promise, scan the QR code:

www.prulifeuk.com.ph Pru Life UK - Official @PruLifeUK @PruLifeUK Pru Life UK

Established in 1996, Pru Life UK is a life insurance company and is not engaged in the business of selling pre-need plans. It is a subsidiary of
Prudential plc with market presence across Asia and Africa. Pru Life UK and Prudential plc are not affiliated with Prudential Financial, Inc. (a
US-registered company), Philippine Prudential Life Insurance Company, Prudentialife Plans, Inc. or Prudential Guarantee and Assurance Inc. (all
Philippine-registered companies). For more information: www.prulifeuk.com.ph