1.

Communication
- “ When people talk, listen completely. Most people never listen “
+ The benefit: Really, Trully get to know people.
+ Not just think you know them ( because you’ve met people like them before –
second time you met them and you know what they’re thinking due to something
they once said.
+ We listen but we don’t really hear what people are saying to us
+ Someone is listening to you and when they aren’t ( doing their stuff ). It’s so
frustrating.

2. International marketing:
- “ In marketing, there are those who satisfy needs and those who create wants “
+ The people who satisfy needs are often the people think they feel alright for their
jobs, their standard of living and their personal life . They just live and do like a
normal person, working, earning money, enjoying their life, at the end of their
lives, they’re taking retirement and that’s it.
+ People who create wants are those people love to produce some lastest things
like technology devices, the most wanted thing,etc ( change frequently ) ( If we try
to fulfill some of our wants, it will turn into a need.

3. Building relationship
- “ If you destroy a bridge, be sure you can swim “
- Metaphor technique. Between
- To me this saying is about thinking twice before we eliminate something or
someone who has a role in our lives.
4. Success
- “ It is not enough to succeed. Others must be seen to fail “
- Everybody fails, even me.
- What I’ve got to do is try and do so many times that make you finally oneday
become successful. It is not enough to succeed, others must fail and give up before
you do.
- Afterall, the people who succeed the most also fail the most, they just don’t let
their failures be the ending to their stories.

5. Job satisfaction
- “ A man can stand anything except a succession of ordinary days “
+ On the one hand I know that I love it when I am energized by learning new
things, having stimulating conversations with people, and exploring new places.
On the other hand, I also love spending “ordinary” time with family and friends,
spending the day reading on my deck, and just chillin’. Perhaps the part of the
quote that is important is the succession of ordinary days, which implies nothing
new or challenging to the mind. In other words, boring.

6. Risk
- “ He who doesn’t take risk, doesn’t drink champagne “
if the person doesn’t take any risks in life, he or she will not achieve anything in
life. It seems quite right - only those people who have the motivation to take some
action and do something in life, without having some fearness to fail, will become
successful in life.

7. Management styles
- “ In my house, I’m the boss. My wife is just the decision-maker “
8. Team building
- “ Strength lies in differences, not in similarities “

9. Raising finance
- “ A bank is a place that will lend you money if you can prove that you don’t need
it “ ( Ngân hàng là nơi sẽ cho bạn vay tiền nếu bạn có thể chứng minh rằng bạn
không cần nó )

10. Customer service

- “ The customer is never wrong “

11. Crisis management

- “ In a crisis, be aware of the danger – but recognise the opportunity “

12. Mergers and acquisitions

- “ Forty for you, sixty for me. And equal partners we will be “