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STUDENT AGREEMENT

AGREEMENT FOR FRANKFINN ADVANCE CERTIFICATE COURSE IN AVIATION, HOSPITALITY, TRAVEL AND
CUSTOMER SERVICE(FACCAHTCS) COURSE

(Duration: 6 Months)

This Student Agreement (hereinafter referred as the “Agreement” or “Student Agreement”) is executed on the date of
acceptance of this Agreement by Student between:

Frankfinn Aviation Services Pvt. Ltd., (Unit: Frankfinn Institute of Vocational Training (FIVT), a company incorporated
under the Companies Act, 1956 and having its registered office at 201, Suneja Tower – II, District Centre, Janakpuri, New
Delhi – 110058, hereinafter called “Frankfinn”, (which expression shall unless repugnant to the context or meaning
thereof, be deemed to include its successors in interest, legal representatives, and assigns), of the ONE PART;

AND

The “Student” of the OTHER PART;

(Hereinafter, individually ONE PART OR OTHER PART shall be referred to as “Party” and together the “Parties”).

RECITALS:

A. WHEREAS Frankfinn Aviation Services Pvt Ltd.; Unit: Frankfinn Institute of Vocational Training (hereinafter called
“Frankfinn”) is inter-alia, engaged in providing various training courses of different durations in the subject areas of
Aviation, Hospitality, Travel Management and Customer Services’, including the Course (as defined in clause 1.2 here
below) titled as “Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service ” of Six (6)
months (300 hours) duration. Frankfinn has the distinction of being India’s largest Air Hostess Training Institute with
largest centre network in India;

B. WHEREAS Frankfinn at the option of the Student, can also provide the Placement Assistance Services (PAC
Services) in addition to the Course, on the payment of applicable fee plus Goods and Services Tax (GST), as stipulated
in the fee structure mentioned in the e-Prospectus, and on signing of a separate PAC Service Agreement in this
regard; post completion of the Course.

C. WHEREAS the Student has approached Frankfinn for taking admission in the Course and Frankfinn has admitted
the student in the said Course at its Centre;

NOW THIS AGREEMENT WITNESSESS that it has been mutually agreed between FRANKFINN and THE STUDENT as
here under:

1. Definition:

1.1 “Centre” means the premises used by Frankfinn to conduct the training for the Courses, and established and
maintained under the name and banner of ‘Frankfinn Institute of Vocational Training / Frankfinn Institute of Air Hostess
Training’ which the student has opted for pursuing Frankfinn Course;

1.2 “Course” means “Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service
(FACCAHTCS)” course of Six (6) months (300 Hours) duration, developed by Frankfinn which the Student has opted to
study at the Centre;

1.3 “Student” means a person who has been admitted for training to Frankfinn Course and includes a person who has
approached Frankfinn or registered online herself / himself for the purpose of getting admission to the Course.

1.4 “Completion of the Course” will be from the day when results are declared and student is declared passed by
Frankfinn.

2. That the Student has agreed to join the Said Course and for this purpose shall follow strict discipline and maintain
proper decorum at all times within the premises of the Centre or wherever and whenever he / she is representing
Frankfinn.

3. That the Student shall be regular and punctual in his / her classes. The Student shall not be allowed to sit in the
exam and/or submit the unit assignments on the completion of the ‘Course Units’, if his / her attendance is:

3.1 below 90% in the classes in the entire duration of ‘the Course’ as well as in different subject classes individually;

3.2 Below 90% in the case of CRS (Computerized Reservation Systems) classes;

That the Student has to secure minimum 70% marks in CRS exams and has to successfully complete and pass all
assignments, research / project work and/or pass the examination/s and fulfills all criteria as mentioned in ANNEXURES
“D” of this Agreement given by Frankfinn for the Course. Consequently, Frankfinn Advance Certificate shall not be
issued unless the Student makes up for deficient attendance by joining another batch for which he / she has to pay fees
again for that period as decided by Frankfinn, pass the exams and successfully complete and pass all assignments.

4. That to ensure quality, consistency and conformity and depending upon the modules, Frankfinn may at its absolute
discretion at any point of time, may change the training delivery mode and commence delivering the Course through
online Interactive mode / virtual classroom. The Student hereby agrees to the same and give his/her irrevocable consent
for the same. The Student is required to come to the Centre and attend the class regularly and to maintain the minimum
overall attendance as mentioned in clause 3 here above.

5. That if for any reason the Student is not able to appear or secure passing marks in the exam/ test and not able to

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submit and pass the assignments or any assignment, he / she shall be given only one more chance to appear in and
clear the exam(s)/ tests or submit and pass the assignment/s, within Six (6) months of the date of declaration of result of
the Course, at such time and venue as intimated by Frankfinn. If the Students does not avail the chance to reappear and
clear in exam(s) in Six (6) months time or after appearing does not clear the exam(s) after appearing, and/or does not
submit / re submit and pass the assignment/s, the Student will not get any further chance to appear and clear the exam
(s) and/or submit/re submit the assignment/s and pass the same and NO certificate/s shall be issued to the Student and
He / She will not ask refund of course fee and registration fee paid. In case of Online CRS Exam (Galileo / Amadeus /
Sabre )#, if the student fails in the 2nd attempt/ Examination too, for appearing 3rd time in the Online CRS Exam (Galileo
/ Amadeus / Sabre )#, the Student has to pay Rs.2000+applicable Goods and Services Tax (GST). The Student hereby
agrees to the same.

6. That the course fee being charged as per ANNEXURE “A” (Attached herewith and already sent along with e-
prospectus at the time of online Registration) is only for Frankfinn Course and Frankfinn Advance Certificate will be
awarded only upon the successful completion of the course and upon meeting all the Mandatory Criteria for Award of
Frankfinn Advance Certificate in Aviation, Hospitality, Travel & Customer Service – FACCAHTCS as specified
in ANNEXURE “D” and not otherwise and in such cases no Frankfinn Advance Certificate will be awarded and no fee
will be refunded/refundable. The Student / Parents or Legal Guardian (if student is minor) hereby agrees not to raise any
dispute and/or claim of any sort, whatsoever in this regard before any Authority/Forum/Court.

6.1 The Student fully understands that if the Student fails to submit and pass all the assignments, research / project
work and/or pass the examination/s and fulfills all criteria as mentioned in ANNEXURE “D” of this Agreement, then the
Student cannot be provided with a Frankfinn Advance Certificate unless such defects as mentioned here above are
removed within the time frame as specified in clause 5. The student is fully aware that he/she has to fulfill all criteria laid
down by Frankfinn for award of Frankfinn Advance Certificate including but not limited to passing all requisite
examinations, submission of requisite assignments and Project/ Research work etc. as described in ANNEXURE “D” of
this Agreement. In case, the student does not fulfill all the criteria as specified in ANNEXURE “D” for award of Frankfinn
Advance Certificate, he/she shall not be awarded Frankfinn Advance Certificate till he/she fulfills it within the time frame
specified in clause 5 here above and in such case, no claim of refund of fee paid for Frankfinn Advance Certificate shall
lie and the fee will not be refunded. The fee will not be refunded. The student hereby agrees to the same.

6.2 The Student has been informed and is fully aware that due to unavoidable circumstances, beyond control of
Frankfinn, in view of any Central or State Law or Notification/Circular from any Authority, Board etc. and/or for any other
reason, whatsoever, if Frankfinn Certificate cannot be awarded in its present form/format or under the present Course
Title, in that event, Frankfinn shall certify the completion of the course and certificate shall be in issued in permitted
form/format, mode and manner. However, the Student shall be issued Certificates of In-flight familiarization (if the student
has opted and paid the requisite fee for it) & Computerized Reservation System ( Amadeus/ Galileo/ Sabre)# provided
the student has successfully completed the course and has no financial outstanding for the course. The student may be
issued a Certificate of Appreciation by Frankfinn for successful completion of it’s course, that too, if permitted by Law.
The student shall not claim any refund and/or compensation on account of non-issuance of Frankfinn Certificate in the
present Form/Format or under present Course Title and also shall not raise any dispute for the same before any
Forum/Body/Authority/Court. The Student / Parents or Legal Guardian (if student is minor) hereby agrees to the same.

7 i) That I(the student) had already received the ANNEXURE “C” (attached herewith) pertaining to Eligibility
Criteria at the time of registering myself with Frankfinn for the Course, read and understood it before taking admission to
the said Course.

ii) That I (the student) have already read Frankfinn e-Prospectus completely and / fully understood all its content before
taking admission and / or registering myself for the said Course.

8. That swimming which is a non-mandatory part of the Course Curriculum (not a mandatory part) will be arranged by
Frankfinn at any of the appropriate locations decided by Frankfinn. At the swimming classes, The Student agrees to
strictly follow the instructions of swimming coach and life-guard, take precautions during wardrobe change, to avoid any
mishap or untoward incident. Frankfinn shall make all possible arrangements and take precautions to the best of its
efforts for arranging a female trainer for the female Students but does not guarantee the same, so that no untoward
incident / mishap occur. However, if in spite of all the precautions and arrangements as said above, any mishap or
untoward accident occurs for any reason whatsoever, the Student shall not hold Frankfinn responsible for the same and
claim no compensation / damages of any sort whatsoever from Frankfinn. The student understands and agrees that he /
she shall be learning swimming at his / her own risk and responsibility as it is for his / her benefit and Frankfinn has no
other objective besides the Student’s benefit for job prospects in aviation / service industries.

9. The Student has been informed by Frankfinn that for swimming, CRS (Computerized Reservation Systems) and
Optional In-Flight Exposure / Familiarization Training, the timings may not be the same as his / her usual batch (class)
timings and that he / she may have to go outside the Centre at venue/s conveyed to him / her by Frankfinn within or
outside the city of the Centre at his / her own expenses (conveyance/travelling/ Boarding and Lodging). The student
hereby agrees to the same.

10. That the Student shall maintain cleanliness of his / her classroom and Centre premises. That further, the student
shall not spoil or misuse any Centre property.

11. That in the event of the student spoiling / damaging any property of Frankfinn, he/she shall pay the actual cost in
getting the damage repaired, if possible, or the price of new property, if it is damaged beyond repair. Frankfinn reserves
the right of not allowing the student to attend classes till the time the damage is made good by the Student.

12. That the Student agrees to indemnify Frankfinn for all claims of any nature, whatsoever, arising due to any injury to
any person, property, suffered or sustained by any agent or employee of Frankfinn caused by any activity or negligence
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or omission on the part of the Student while in or around Frankfinn premises or any other place where the Student may
be representing Frankfinn.

13. That the total Fee paid/payable by the Student, i.e. Registration Fee and Course Fee is specified in the Schedule of
payment of fees appended to this agreement as Annexure “A”, which is a part of this Agreement and hereinafter called
the “Schedule”. The Student has the option to pay the Course Fee either in full at the time of accepting this Agreement or
in installment plans as specified in the Schedule. The Course Fee specified in the “SCHEDULE” is only for “Frankfinn
Advance Certificate ” and it does not include any other Certificate Fee and In-flight Exposure / Familiarisation Fee, which
is optional. All/Total fee(s) of every kind like Registration fee, Course fee, & In-flight Exposure/Familiarisation fee etc.
whether payable in lump sum or in installment, has to be paid in the favour of “FRANKFINN INSTITUTE OF
AIRHOSTESS TRAINING” through any banking or digital mode i.e. NEFT, RTGS, NASH, Account Pay Cheque, Demand
Draft, Credit/Debit Cards, Internet Banking or as intimated from time to time in writing to him.

14. That if the student opts for Installment Plan, he/she shall submit post- dated cheques for each installment of fee as
per the Schedule on the day of start of Course. In case, the Student subsequently pays the fee installment online in any
month, after paying the same, he has to inform the Centre Operations Manager/Centre Accountant so that his PDC
already submitted for that month is not encashed and is cancelled.

15. That in the event of non- submission of Course fee and / or post- dated cheques (PDCs) for balance fee as
mentioned in clause 14 here above by the Student beyond Fourteen (14) days from the due date as per the Schedule,
Frankfinn reserves the right to cancel the admission of the Student. In the event of cancellation of admission due to
default in payment of fees and / or non-submission of PDCs as mentioned above, the fees already paid by the Student
shall stand forfeited and Frankfinn reserves the right to initiate legal proceedings for the recovery of the balance Course
fee in the appropriate court of law at the Student’s risk and cost, as Frankfinn shall entail loss of one seat revenue in the
relevant batch, without any fault of Frankfinn, whatsoever. The Student hereby agrees to the same.

16. That the Student shall ensure and take necessary steps to see that the post-dated cheque/s given by him / her is /
are not dishonored. In the event of each dishonor, the Student has to pay a fine of Rs.500/- along with the amount of the
cheque dishonored and late fee, The Student shall bear / face the legal consequences at his/her own cost and risk, if the
payment against the dishonored cheque/s is not made by the Student. In case, the Student subsequently pays the fee
installment online in any month, after paying the same, he has to inform the Centre Operations Manager/Centre
Accountant so that his PDC already submitted for that month is not encashed and is cancelled.

17. That if the Centre is closed / shut down at any time during the pendency of the Course for any reason whatsoever,
the Student agrees that he/she will take transfer to any other Frankfinn centre, where the same Course modules, of
Frankfinn Advance Certificate Course in Aviation, Hospitality, Travel & Customer Service (FACCAHTCS) Course, are
being taught at that point of time, which may not be in the same City / State and can be anywhere in India, and shall
further be subject to availability of the seats and slot. All relocation charges, e.g., travelling, boarding and lodging, food
expenses, etc. shall be borne solely by the Student. The Student shall not ask for refund of course Fee Paid in case of
Student’s inability to join in the another Frankfinn Centre and / or relocate to other city for the same and also agrees to
pay the balance Course Fee. The Student hereby agrees to the same.

18. Duration:

18.1 That Frankfinn at its sole discretion may complete the course in less than Six (6) months period e.g. may be within 4
months, 3.5 months, etc, by increasing number of training days per week and / or training hours per day, by putting it on
Super Fast Track delivery mode. The Student is taking admission to the Course after being fully aware of this and hereby
agrees to make himself / herself (Student) available for it and will not object / refuse subsequently for the same and will
not raise any dispute regarding it. The Student hereby agrees to the same.

18.2 At the end of Six (6) calendar months if it is noticed that out of 300 hours of training some course curriculum is still
left out and /or in the interest of the students some more / extra sessions / classes are required for betterment of
students, Frankfinn Institute may extend the training for another 4-5 weeks beyond Six (6) calendar months period, which
shall have to be compulsorily undergone / attended by the students.

18.3 That In the event of delay in Course completion beyond Six (6) Months due to unavoidable circumstances, beyond
control of Frankfinn and/or for any other reason, whatsoever, the Student shall not claim any refund and/or compensation
on account of delay in course completion and also shall not raise any dispute for the same before any
Forum/Body/Authority/Court. The Student hereby agrees to the same.

19 That in the event of the Student leaving the Course at any point of time before the completion of the Course, for
any reason, whatsoever, the Student shall pay the balance Course fees as it would otherwise cause Frankfinn loss of
one seat and corresponding revenue in the said Course/Class/Batch for none of its fault, which cannot be filled and
revenue loss cannot be made good subsequently, failing which Frankfinn reserves the right to initiate legal proceedings
in the appropriate court of law to recover the balance Course fees at the cost and risk of the Student. That no claim of
refund of fee paid by the Student shall be entertained in such a case and the same shall stand forfeited.

20. That Frankfinn shall provide two sets of Student uniform (2 shirts, 2 trousers & a tie for boys, 2 shirts, 2 skirts & a
scarf for girls. Coats / blazers not included) to the Student along with 1 badge free of cost. However, if the Uniform
provided by Frankfinnn gets damaged due to any reason, whatsoever, the Student has to bear the expense of the new
set of uniform/s, which shall be provided by Frankfinn after receiving the necessary payment for the same from the
Student. If Frankfinn fails to provide Uniform as mentioned in this clause and e-Prospectus, the Student will not withhold
due / payable course fee on account of non-receipt of Uniform as it is being provided complimentary, hence student
cannot claim it is a matter of right. Frankfinn gets the Uniform in standard sizes, any alteration required, if any, will be
done by Student at his / her own cost. The Student / Parents or Legal Guardian (if student is minor) hereby agrees to the
same.

21. That it is compulsory for the Student to wear the dress/uniform prescribed by Frankfinn, whenever he / she come for
attending the class. That Frankfinn reserve the right not to allow the Student to attend the class in case he / she is not in
prescribed dress/uniform.

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22. That the Student shall carry the Identity Card issued by Frankfinn while coming for attending the classes and shall
produce the same whenever demanded by security personnel of the building, floor, Frankfinn or agents or employees of
Frankfinn. The Student shall also strictly adhere to the grooming guidelines and come in prescribed student
dress/uniform to attend the class. That Frankfinn reserves the right to not allow the Student to attend class/es, if he / she
is not in wearing the prescribed dress/uniform and/or not properly groomed and/or not able to produce identity card
issued by Frankfinn. That the Identity Card is the property of Frankfinn and the Student shall return the same on its
expiry or completion of the Course, failing which his / her Course Certificate(s) may be withheld by Frankfinn. In case of
loss of I-Card by the Student, he / she shall inform Frankfinn about the loss immediately and the duplicate card shall be
issued by Frankfinn on receiving the request and payment of Rs.100/- by the Student, which is the fee for issuing the
duplicate I-Card.

23. That the Student shall show respect to faculty, staff members of Frankfinn at all times.

24. That in the event of the Student indulging in doing an act of indecency, vulgarity or moral turpitude, his/ her
admission shall be cancelled after giving him / her a fair opportunity to show cause as to why his / her admission should
not be cancelled. That in the event of Frankfinn not being satisfied with the explanation offered by the Student, his / her
admission shall be cancelled. The decision of Frankfinn shall be final and binding. In such an event, the Student shall
have to pay the balance fee and no claim of refund of fees (already paid) by the Student shall be entertained by
Frankfinn. In such an event, the Student has to pay the balance Course fee and no claim of refund of Course fee (already
paid) by the student shall be entertained by Frankfinn.

25. That in the event of any act of the Student constituting gross indiscipline, his / her admission shall be suspended till
he / she apologizes and assures Frankfinn in writing that he / she shall not show indiscipline in future. That in the event of
the Student showing indiscipline second time, his / her admission shall be cancelled after giving him / her a fair
opportunity to show cause as to why his/ her admission should not be cancelled. The decision of Frankfinn in this regard
shall be final and binding. In such an event, the Student has to pay the balance Course fee and no claim of refund of
Course fee (already paid) by the Student shall be entertained by Frankfinn.

26. That the Student shall direct submit all projects/ assignments regularly before or on the date as per the Course
requirements fixed by Frankfinn for submission of the same. In order to finish all such projects / assignments, the
Student shall be required to carryout research to get data and relevant material in addition to what has been taught in the
classroom. To facilitate the same Student will need to access reading material from library and the internet. The Student
hereby undertakes that he/she shall take a quarterly membership in a library and a cyber café at his/her own expenses
and submit the photocopies of library and cyber café membership receipts to the Centre within 10 days of the start of the
Course failing which he/she shall not be allowed to attend the classes till he/she submits the same. The Quarterly
membership of library and a cyber café is a mandatory requirement and one of the pre-conditions for admission to the
Course.

27. Detailed Cabin service exposure/ familiarization: [Optional – Not Part of Course Curriculum]

Fee Rs.9500/- + applicable Goods and Services Tax (GST)

27.1 Frankfinn at present has valid agreement with Air India and may enter into an arrangement with any other
Domestic Airline in future to provide Detailed Cabin service exposure / familiarization to the Student, as non-mandatory
part of Course curriculum. The Detailed Cabin service exposure / familiarization will be provided as and when arranged at
sole discretion of Frankfinn on receipt of payment of Rs. 9500/- plus applicable Goods and Services Tax (GST) towards
fee for “Detailed Cabin service Exposure / Familiarisation. The “Detailed Cabin service Exposure / Familiarisation” will be
provided to Student as per the schedule to be agreed between Frankfinn and the Airline. However, if the Student fails to
attend the Detailed Cabin service exposure / familiarization at the specified time allotted for it for any reason, whatsoever,
the Student may not get a second chance / opportunity for the same and the fee paid by him for Detailed Cabin Service
Exposure / Familiarisation will stand forfeited.

In the event of Frankfinn entering into an agreement with an ‘International Airline’ for In-Flight exposure / familiarization,
the Student shall automatically and mandatorily switch over to the same on the extra payment of fee between Rs.10,000/-
to Rs.15,000/-. In such events the option of In-flight exposure / familiarization with domestic airlines shall cease (not
applicable) and the Student has to ensure that he/she gets his/her passport and visa ready at the earliest to enable him
/her undergo such training abroad. On the failure to have the passport and visa ready in time or fails to attend the “In-
flight Exposure / Familiarisation” at the specified time allotted for it, for any reason, whatsoever, he/she shall not claim
any right against Frankfinn to provide such in-flight exposure/ familiarization training and the fee paid by him for In-flight
Exposure / Familiarisation will stand forfeited.

Further, the Student has to make his/her own arrangement of reaching the airport in India specified by Frankfinn ,
whether in the same city or outside city where centre is situated and all incidental expenses of reaching such specified
airport including transportation, lodging and boarding for overnight stay (if required) as per Airlines’ flight timings, shall be
borne by the Student. Similarly on return from the In-Flight exposure / Familiarization from the Student has to make
his/her own arrangement of reaching back his/her place of residence.

27.2 Frankfinn has at present valid Agreement with Air India for Detailed Cabin Service Familiarisation of its Students.

27.3 If, for any reason whatsoever, the selected domestic or international airline including Air India discontinues the
arrangement with Frankfinn for providing In-flight exposure / familiarization for any reason, in such case Frankfinn will
either make suitable alternate arrangement for such in-flight exposure/ familiarization training from an another domestic
airline or Frankfinn at its sole discretion may either buy tickets not exceeding Rs.9500/- (Rupees Nine Thousand Five
hundred Only) for a flight for providing in-flight exposure / Familiarization to the Student/s or alternatively will refund the
fee paid by the student for In-flight Exposure / Familiarisation without any interest or any other claim whatsoever. The
Student / Parents or Legal Guardian (if student is minor) hereby agrees to the same and he/she will never claim more
than the Fee paid for In-flight Exposure / Familiarisation, in event of not being provided in-flight Exposure /
Familiarization by Frankfinn

27.4 The Student agrees to strictly follow the instructions of Frankfinn/Franchisee, its employees, agents, airport staff,
airline’s personnel, etc. and shall render full co-operation to Frankfinn/Franchisee Airport staff and Airline’s personnel to
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avoid any mishappening or untoward incident.

27.5 Frankfinn/Franchisee and the Airline shall make best possible efforts to avoid any mishap / accident during
Detailed Cabin Service exposure / familiarization. However, if, in spite of the best possible efforts made by Frankfinn any
accident/ mishap occurs of any nature, whatsoever, the Student shall not hold Frankfinn/Franchisee or the Airline
responsible for the same the Student is aware that he/she shall be attending ‘Detailed Cabin Service exposure /
familiarization’ at his / her own risk and responsibility.

27.6 Any misbehavior / violation of airport’s or airline’s rules and regulations / safety regulations may lead to expulsion
of the Student from ‘In-flight exposure / familiarization’. Frankfinn/Franchisee may also consider seriously expelling /
suspending the Student from the Course. In case the violation of airport’s / airline’s rule / regulation by the Student
amounts to criminal offence, he/she may be criminally prosecuted by the concern authorities, for which Frankfinn shall
not be held responsible in any manner, whatsoever.

The Student/Parent/Legal Guardian (if Student is minor) hereby agrees to all clauses hereabove from 27.1 to
27.6.

28. Frankfinn Institute of Vocational Training is a skills development training institute and the Student is fully
aware, before taking admission, that Frankfinn does not provide any Job Guarantee, whatsoever, whether during or after
completion of the Course. However Frankfinn has constituted a Placement Assistance Cell (PAC) to assist and facilitate
the Students to face Job interviews in ‘Aviation, Hospitality, Travel and Service industries’ upto 12 months from the date
of subscription of services (hereinafter called as “PAC Services”), which is purely an optional service without any
compulsion, to be selected/chosen by the Student only, on the payment of additional fee of Rs.5000/- per annum or the
fee applicable as on the date of subscription of PAC Service plus applicable Goods and Services Tax (GST) thereon, in
addition to the Course Fee paid/ payable by the Student. Since the PAC Service is an additional service, hence a
separate agreement will be executed on/after successful completion of the Course by the Student. Frankfinn reserves the
right to discontinue or withdraw PAC Service at any point of time, without giving any reason whatsoever and Frankfinn
will not be held responsible for the same; however the Students who have paid for the PAC Services shall continue to be
provided the service till the expiry of their PAC Services Agreements. The Payment of complete / full Course fee is
precondition to the commencement of the PAC Services.

29. That the Student is fully aware that after the completion of this Course, there is “NO JOB GUARANTEE”,
whatsoever, provided by Frankfinn, whether during or after completion of the course, which has clearly been
communicated to the Student which is also mentioned in Frankfinn’s Prospectus, Brochures, Fee receipts and/or other
printed materials or otherwise.

30. The Student hereby agrees that he / she during the Course and also during the period of the optional assistance
services being provided by ‘Placement Assistance Cell’ i.e. till expiry of 12 months from the date of subscription of PAC
Service, shall not:

30.1 Join as employee / be in employment - part-time and / or full-time of any other Institute / Academy in India or
Abroad providing courses in Air Hostess Training and/or Hospitality and/or Travel Management, except the course of
Hotel Management;

30.2 Join any training course / program of any other Institute / Academy in India or Abroad providing courses in Air
Hostess Training and/or Hospitality and/or Travel Management, except the course of Hotel Management;

30.3 Promote in any manner, whatsoever, course / training program of any other Institute / Academy in India or Abroad
providing courses in Air Hostess Training and/or Hospitality and/or Travel Management, except the course of Hotel
Management;

30.4 Defame Frankfinn directly or indirectly and / or make any verbal or written statement which is derogatory /
defamatory pertaining to Frankfinn and the Course/s’ conducted by Frankfinn on any medium including but not limited to
Print, Electronic, Digital or Social Media etc. and/or on any platform whether Blog, Youtube, Facebook, Whatsapp,
Instagram, Google, Consumer Forum, Press/Media Interviews etc.

30.5 Give the Course material, manuals, book/s and or photocopies of the same and / or disclose the same in any
other manner, whatsoever to any other person (other than Frankfinn’s students), organization, firm, company or any other
entity, whosoever;

30.6 Start competitive activities either himself or through his family members, which includes but not limited to similar
business as that of Frankfinn directly, indirectly or in any manner, whatsoever in India and / or Abroad;

30.7 Disclose to any other person, (other than Frankfinn Students) or organization, firm, company or any entity,
whosoever, any information received by him / her from Frankfinn as part of Assistance Services’ provided by ‘Placement
Assistance Cell’, which includes but not limited to job vacancies information in different airlines, hospitality, travel and
service sector organizations in specific, besides other organizations in general received by him / her from Frankfinn as
part of ‘Placement Assistance Service’; and

30.8 Indulge in any anti Frankfinn / anti Franchisee activity, whatsoever.

Further, if the Student has not finished / completed the Course and does anything specifically prohibited in sub-clauses
30.1 to 30.8 of this agreement, Frankfinn reserves the right to expel the Student from the Course. In such a case, The
Student shall be liable to pay the entire Course fee, remained payable as on the date of expulsion. Besides, Frankfinn
shall be entitled to initiate appropriate legal proceedings against such Student.

31. That Frankfinn reserves the right to change the syllabus and/or timings or Title of the Course and/or Certificate
Form/Format and/or Nomenclature of the Course and/or announce closure of the Course. Frankfinn also reserves the
right to change the Centre (Centre location and address) in the same city, without any prior notice and the Student hereby
agrees to the same.

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32 That the Student has read all the Terms, Rules & Regulations as mentioned in the e-Prospectus, which is also
attached herewith as “ANNEXURE B” and hereby agrees to abide by them.

33. That during the contributory outings (picnics) organized by Frankfinn, if any, after discussions with the Student
regarding his / her choice of place/s to be visited, Frankfinn shall make all possible arrangements and take precautions to
the best of its efforts so that no untoward incident/ mishap occurs. The Student agrees to strictly follow the instruction/s of
Frankfinn which includes its employees, managers, faculty members, agents, etc., and to render his / her full co-operation
to Frankfinn to avoid any mishap or untoward incident. However, if in spite of all the precautions or arrangements as said
above, any mishap or untoward incident occurs, for any reason, whatsoever, the Student shall not hold Frankfinn
responsible for the same. The Student understands that such outings/ picnics are not compulsory or a part of curriculum /
syllabus of the Course. Hence, the Student is aware and he/she shall go on such Picnics/ outings at his/her own risk and
responsibility. The Student is aware that organizing contributory outings (picnics) is not mandatory but at the sole
discretion of Frankfinn.

34. That the Student hereby gives irrevocable authority to Frankfinn to publish his / her photograph at any time, before /
subsequent to the completion of the Course by the Student, without or along with his / her feedback comments in full/ in
part in its promotional advertisements in all other types of advertising media whatsoever besides print , electronic media
including internet and in its promotional materials like Pamphlets, e-Prospectus/es / Brochures, Posters, ‘Aviation
Times’ Magazine, etc., along with details of his/ her employment/s, including the salary details.

35. That the Student shall inform Frankfinn in writing about his/her joining any other vocational / educational Institute in
Aviation, Hospitality, Travel and / or Customer Service, before the completion of the Course.

36. (I) That the Student hereby agrees that in case of any dispute, only the Courts in Delhi shall have the exclusive
jurisdiction to the exclusion of all other Courts.

(II) That all Student’s complaints / grievances / applications/ plaints of any nature , whatsoever will be sent to Frankfinn
and / or submitted before any statutory / non-statutory body / Authority / Court, etc. only in English language and to the
Exclusion of all other languages. Frankfinn shall not reply / respond to any such communication, if not sent / submitted in
English language. The Student hereby agrees to the same.

37. . That if during the Course period, the Student has requested for the transfer due to his/her personal reasons,
the Student shall be transferred to the centre of any of Franchisee or to any of Frankfinn’s own centre at the nominal
administrative charge of Rs.2500/- for the first request of transfer and Rs.5000/- for any subsequent request of transfer,
for continuance of his/her remaining period of Course and the terms and conditions of this agreement shall continue to
apply mutatis-mutandis, as if there is no change in the parties to this agreement, except that the jurisdiction of the
agreement will be governed by the state/ union territory of India where the new franchisee is located or shall continue to
be at Delhi, if the Student is transferred to any of Frankfinn’s own centre . Further, all remaining Course fee shall be
payable by the Student to such new franchisee/ or at the new Frankfinn centre. The Student cannot claim transfer to any
other centre as a matter of right. It is solely at the discretion of Frankfinn.

38. Presently Frankfinn Aviation Services Private Limited is an Approved Training Partner of National Skill Development
Corporation (NSDC). The Student agrees that NSDC approval/ accreditation is not essential or a pre- condition to his/her
taking the admission in this course. He/She further acknowledges that he/she is taking this course only because of Brand
Frankfinn and not NSDC. The student further agrees that accrual/availment of any benefit/facility/exemption/credit of
whatsoever nature etc. due to this relationship of Frankfinn being as an Approved Training Partner of NSDC is solely as
per his/her own independent evaluation/assessment or interpretation and Frankfinn shall not, in any manner, be
responsible for any liability of any nature if arising due to any wrong claim and/or misinterpretation of law / relevant
provisions by the Student. Frankfinn further clarifies to the Student that it no way represents or guarantees the
continuation of this arrangement with NSDC and/or with any other outside entity/body/organization whatsoever or
eligibility of any sort of benefit/exemption of any nature, whatsoever.

On Frankfinn being an Approved Training Partner of NSDC, Goods and Services Tax (GST) from the Student/s is not
being collected on bonafide belief and view that the Institute/centre is exempted from Goods and Services Tax (GST).
However, if in future, at any point of time during training/course and/or even after completion of Course by the Student/s,
the demand is made by Goods and Services Tax (GST) Department for the Goods and Services Tax (GST) on Frankfinn
Training/Course, the Student/s hereby undertake/s to pay the Goods and Services Tax (GST) Demand Amount
retrospectively and hereby fully indemnifies Frankfinn Aviation Services Pvt. Limited/Frankfinn Institute of Air Hostess
Training for all demands of Goods and Services Tax (GST) Department on the course fee paid by him/her. That this
Agreement and all ‘Annexures’ and ‘Schedules’ hereto comprise the entire understanding between Frankfinn and the
Student about the Course and will supersede any other written or oral promises, undertaking or representations given by
anyone whosoever, at any point of time, before and / or post admission to the said Course, whatsoever. That all
Annexures and Schedules attached with/to this agreement are integral part of this Agreement for all purposes
whatsoever.

39. That this Agreement and all ‘Annexures’ and ‘Schedules’ hereto comprise the entire understanding between
Frankfinn And the Student about the Course and will supersede any other written or oral promises, undertaking or
representations given by anyone whosoever, at any point of time, before and / or post admission to the said Course,
whatsoever. That all Annexures and Schedules attached with/to this agreement are integral part of this Agreement for all
purposes whatsoever.

40. That if this Agreement or any of its provisions are inconsistent with any other document prepared by or on behalf of
Frankfinn, the provisions of this Agreement will prevail.

41. That this Agreement shall be governed by and construed in all respects in accordance with, the laws of India, and the
parties agree to submit to the exclusive jurisdiction of the courts at New Delhi (India) to the exclusion of all other courts.

42. DECLARATION :

I HEREBY DECLARE THAT I HAVE READ THE AGREEMENT IN ITS ENTIRETY INCLUDING THE ANNEXURES “A”,
“B”, “C” & “D” (ATTACHED HEREWITH) AND UNDERSTOOD IT AND I HAVE ACCEPTED AND AGREED TO THE
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 Version: 1.00
TERMS AND CONDITIONS OF THIS AGREEMENT OUT OF FREE WILL, WITHOUT ANY UNDUE INFLUENCE OR
COERCION, WHATSOEVER. I AM FULLY AWARE THAT FRANKFINN INSTITUTE OF VOCATIONAL TRAINING IS
ONLY A SKILLS DEVELOPMENT TRAINING INSTITUTE AND DOES NOT PROVIDE JOB
GUARANTEE OF ANY SORT, WHATSOEVER, WHETHER DURING OR AFTER THE COMPLETION OF THE
COURSE. I AM ALSO FULLY AWARE THAT I AM PAYING THE COURSE FEE FOR FRANKFINN ADVANCE
CERTIFICATE TRAINING PROGRAM / COURSE ONLY. I HAVE ALSO BEEN MADE AWARE THAT IF I DO NOT
JOIN THE COURSE OR LEAVE THIS COURSE IN BETWEEN FOR ANY REASON WHATSOEVER, THE FEE PAID
FOR THE COURSE SHALL STAND FORFEITED AND I SHALL NOT EVER CLAIM REFUND OF THE SAME. I HAVE
BEEN FURTHER INFORMED THAT IF I DO NOT PARTICIPATE IN MANDATORY PROJECT AND SECURE
MININMUM ‘C’ GRADE AS MENTIONED IN ANNEXURE “D”, I SHALL NOT BE GETTING FRANKFINN ADVANCE
CERTIFICATE. IN THAT CASE, NO FEE WILL BE REFUNDED.

The Student undertakes to observe and abide by the terms and conditions as stated here-in-above and to pay all fees
and charges as applicable to the Student.

# Galileo/ Amadeus / Sabre are Registered Trademark of third parties.

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