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  • Bank Employee Activity Sheet

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    Deepak Khanna
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    The bank employee is meeting with a client who is interested in taking out a mortgage. The employee explains the difference between a variable rate mortgage and a fixed rate mortgage. The client decides to apply for a fixed rate mortgage. To do so, the employee needs to set up a credit profile by asking questions about the client's personal finances such as their name, occupation, salary, previous income, existing debts, assets like a home or car, and history of loans.

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    Bank-Employee-Activity-Sheet

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    The bank employee is meeting with a client who is interested in taking out a mortgage. The employee explains the difference between a variable rate mortgage and a fixed rate mortgage. The client decides to apply for a fixed rate mortgage. To do so, the employee needs to set up a credit profile by asking questions about the client's personal finances such as their name, occupation, salary, previous income, existing debts, assets like a home or car, and history of loans.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    4 views2 pages

    Bank Employee Activity Sheet

    Uploaded by

    Deepak Khanna
    The bank employee is meeting with a client who is interested in taking out a mortgage. The employee explains the difference between a variable rate mortgage and a fixed rate mortgage. The client decides to apply for a fixed rate mortgage. To do so, the employee needs to set up a credit profile by asking questions about the client's personal finances such as their name, occupation, salary, previous income, existing debts, assets like a home or car, and history of loans.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Conversation Guide When a client asks to set up an account,

    BE=Bank Employee, C=Customer apply for a credit card, take out a


    mortgage, or take out a loan, set up a credit
    profile for your bank.
    Client 1 Client 2 Client 4
    BE: Please have a seat. How can I Client
    help you today?
    3
    C: Well, I’m interested in taking out Name
    a mortgage, but I would like some
    information first. Profession

    Monthly
    BE: I’d be happy to answer any
    Salary
    questions you have. What would
    Last Year’s
    you like to know?
    Income
    Credit Cards
    C: Well for starters, what kind of
    Y/N (Type?)
    mortgages do you offer?
    Total Credit
    Card Debt
    BE: We have a variable rate
    Owns Car
    mortgage and a fixed rate mortgage.
    Y/N
    (If Yes, Type?)
    C: Could you explain the difference
    Estimated
    please?
    Car Value
    Monthly Car
    BE: Sure. (Explains Different
    Payments
    Mortgages).
    Total Amount
    Owing on
    BE: Do you have any questions
    Car
    regarding what I just told you?
    Previous
    Loans Y/N
    C: No. I’d like to apply for the fixed
    Monthly loan
    rate mortgage.
    payments
    Total Amount
    BE: Ok. I’ll need to set up a bank
    Owing on

    © 2022 Language Advisor. All Rights Reserved


    profile first. So I’ll need to ask you Loans
    some questions about your personal
    Owns House
    finances? Can you spell your name
    Y/N
    for me?
    (Bank employee starts a credit Value of

    evaluation and asks questions House

    about the client’s personal


    finances).
    Mortgage
    Question to Ask For Client Bank Payment
    Profile Monthly
    What do you do for a living? How Payment
    much is your monthly salary? What Renting Y/N
    was your gross income last year?
    Monthly rent
    Do you have any credit cards? How
    much debt do you have on your
    credit card? In this role-play, you are a
    bank employee. Clients will
    Do you own a car? How much is it come and ask you
    worth? Do you make monthly information about financial
    payments on it? How much do you products that your bank
    owe? offers, such as loans, credit
    cards, mortgages, and
    Do you have any outstanding loans? savings accounts. First, you
    What are your monthly payments? will explain your bank’s
    How much do you owe? financial products. Then
    when the client opens an
    account or applies for a loan,
    Do you own a house? What is your mortgage, or credit card, you
    house appraised at? Do you have a will write down their credit
    mortgage? What is your monthly profile.
    mortgage payment?

    Are you renting? How much is your


    monthly rent payment?

    © 2022 Language Advisor. All Rights Reserved

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