Distribution policy

Version: AGDP.01.21

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 Distribution policy

Receviing
Supply to
request / Quotation Tecnical Prices LPO Contact with Customer
customer Payment
Customer Submision presentation negotiation Receiving the agent Feedback
site
visit.

We are in Al Noor Gate company following the policies and procedures in the distribution process.

1- Request receiving / Customer visit.

Receiving the request for quotation through and email, phone call or verbally from the customers, the request may
be a regular request or for tender, private account or governmental.

2- Quotation submission:
Quotation submission after considering the reasonable prices and the market competition, one of our
representatives explain the items specification to the end users.
Attaching the catalogue page and the items details with the quotation if needed.

3- Sample submission:
Giving a sample to the end user as a free of charge item, it is part of the marketing expense.
Evaluation the samples by the end user then we get the evaluation report with the acceptance/comments.

4- Price’s negotiations:
The end user negotiates regarding the prices considering the market competition for the same item and its
equivalents.
The system tracks the prices, some invoices have discounts to close the deal and for the customers satisfaction.

5- LPO receiving:
Receiving the LPO through and Email, arranging for delivery after checking the stock availability.
Check the item lot number and expiry date to be mentioned in the delivery note/ invoice.
A copy of the LPO should be kept in our records for the future reference.

6- Invoicing:
Prepare the invoice from the accounts system we have; it is automatically deducting the invoiced quantity from the
available stock to see the actual balance after the delivery.
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The invoice is 100% auto generated from the system; it reflects also in the customer statement.

7- Payment:
The customer makes the payment to IME bank account directly or through a cheque based on the credit limit period
we agreed on.

8- Customer feedback:
One of the sales / marketing representatives visit the end user to check the result of using the item, take notes
about any comment related to the delivery time, quality or the customer service.
The customer feedback reported to the sales / commercial manager immediately for any needed action.

Responsibility:
The distribution responsibility goes directly to the sales/ marketing executives then to the commercial manager for
the deals/ tender’s support.

Attachments:

- System screenshots.
- Inventory management through the system.

Kingdom of Bahrain
May 15th 2021

Al Noor Gate Medical Equipment

Authorized Signatory

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