Section A: Short Answer Questions (20 marks)

Answer any four questions. Each question carries 5 marks.

1. Define information system and explain its components.
2. Differentiate between data and information.
3. What are the primary functions of a database management system
(DBMS)?
4. Explain the concept of data mining and its significance in decision-
making.
5. Discuss the importance of information systems in enhancing
organizational efficiency.
Section B: Long Answer Questions (30 marks)
Answer any three questions. Each question carries 10 marks.
6. Describe the stages of the systems development life cycle (SDLC) and
explain their significance in developing information systems.
7. Discuss the role and impact of information technology (IT) in modern
business operations.
8. Explain the concept of enterprise resource planning (ERP) systems
and discuss their benefits and challenges in organizations.
9. Discuss the ethical and social implications of information systems in
today's society. Provide examples to support your answer.
Section C: Case Study (20 marks)
Read the following scenario and answer the questions based on it:
Case Study: "Implementing a Customer Relationship Management (CRM)
System"
You work as an IT consultant for a medium-sized company that wants to
implement a CRM system to improve customer interactions and enhance
sales. The company has asked for your assistance in selecting and
implementing the right CRM solution.
10. Identify and explain three key benefits that the company can achieve
by implementing a CRM system.
11. Describe the process of selecting a CRM system. Discuss the factors
that the company should consider during the selection process.
12. Outline the steps involved in implementing a CRM system in the
company. Discuss the challenges that might arise during the
implementation and suggest strategies to overcome them.