Thank you and you can find the transcript below.

Service Type Repair

Name Ronak Parmar

Email/ Phone Number ronakparmar513@gmail.com/

Product Serial Number LCNRCV00V516526

Need to replace cooling fans in laptop.

Issue

Survey

Fast response / Great attitude / Great knowledge and

professionalism / Stable connection

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 2023/11/09 Singh
14:49:00 Welcome to ASUS Online Service. How can I help you?

Please stay on the page while you are chatting with the agent as
leaving the chat page will lead to disconnection.

2023/11/09 Singh Good Afternoon! Welcome to ASUS chat support service, my name is Manisha,
14:49:09 how may I assist you today?

2023/11/09 Ronak Hello

14:49:11 Parmar
2023/11/09 Ronak I need my Laptop cooling fans replaced.
14:49:28 Parmar
2023/11/09 Singh Please be rest assured, I'll definitely help you regarding this.
14:49:42
2023/11/09 Ronak Need an estimate cost and time required
14:49:54 Parmar
2023/11/09 Singh May I know the issue you are facing with fans?
14:49:59
2023/11/09 Ronak One of the fans has stopped working
14:50:13 Parmar
2023/11/09 Singh I apologize about the problem you had with our product. I'll surely help you with
14:50:16 your concern.

2023/11/09 Singh May I know your name, email, contact number and serial number of your device?
14:50:18
2023/11/09 Ronak Ronak Parmar
14:50:28 Parmar
2023/11/09 Ronak ronakparmar513@gmail.com
14:50:41 Parmar
2023/11/09 Ronak 9662105087
14:50:46 Parmar
2023/11/09 Ronak LCNRCV00V516526
14:51:05 Parmar
2023/11/09 Singh Thank you so much for providing your details.
14:51:19
2023/11/09 Singh Are you facing overheating issue also?
14:51:29
2023/11/09 Ronak Yes
14:51:34 Parmar

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 2023/11/09 Singh No need to worry! I will surely try my best to help you out.
14:51:49
2023/11/09 Ronak The system is lagging due to the overheating
14:51:49 Parmar
2023/11/09 Singh You can get the fans replace from service center.
14:52:47
2023/11/09 Singh 800 service charges + spare parts costs will be informed by service center.
14:53:18
2023/11/09 Ronak Okay do you have my nearest service center number I can call?
14:53:45 Parmar
2023/11/09 Singh Sure sir.
14:53:51
2023/11/09 Singh You can either take it to the service center or I can arrange onsite that is engineer
14:53:53 visit at your place.

2023/11/09 Singh May I know for which service you are more comfortable?
14:53:58
2023/11/09 Ronak I would prefer onsite as I am working from home and won't have enough time to
14:54:29 Parmar take it to service centre

2023/11/09 Singh 550 visiting charges will be applicable and 800 service charges + spare parts cost.
14:54:51
2023/11/09 Ronak Okay
14:54:59 Parmar
2023/11/09 Singh Are you fine with the charges?
14:55:01
2023/11/09 Ronak Yes
14:55:12 Parmar
2023/11/09 Singh Could you please help me with the home address so that I can book this services
14:55:20 for you?

2023/11/09 Ronak Sure

14:55:42 Parmar
2023/11/09 Ronak Raiyadhar, Indiranagar Street no 32, Mafatiyapara, Rajkot 360007
14:56:17 Parmar
2023/11/09 Singh Thanks.
14:56:24
2023/11/09 Singh I have aligned the engineer visit for your device.
14:56:35
2023/11/09 Singh You will receive a confirmation email soon with the repair id on your email and
call from engineer within 48 working hours to fix the appointment.

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 14:56:39
2023/11/09 Singh We look forward to have a long and fruitful association with you and assure you
14:56:47 of our best services always.

2023/11/09 Ronak Got it

14:56:50 Parmar
2023/11/09 Singh Is there anything else you would want me to help you with?
14:56:52
2023/11/09 Ronak Nope that's all
14:57:05 Parmar
2023/11/09 Singh Please share your feedback after this chat. Thanks for contacting ASUS! I wish
14:57:06 you've got an excellent day ahead! Bye .

2023/11/09 Ronak Sure

14:57:17 Parmar
2023/11/09 Ronak Thanks
14:57:23 Parmar

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