Catering to walk-in patients in a laser hair removal clinic requires a structured protocol to ensure that

patients receive quality care and have a positive experience. By following these steps, you can help
minimize complaints and create a welcoming environment for walk-in patients:

1. Greeting and Registration:

 Ensure that the reception area is clean and welcoming.

 Greet walk-in patients with a warm and friendly attitude.

 Have a designated staff member at the front desk to handle walk-ins.

 Request the patient's identification and contact information for record-keeping.

 Provide the patient with a consent form and any necessary paperwork to fill out.

2. Medical History Assessment:

 Have a trained staff member review the patient's medical history to identify any
contraindications or potential risks.

 Ask about any medical conditions, medications, allergies, and previous laser hair
removal treatments.

 If there are concerns, consult with a licensed healthcare professional or the clinic's
medical director.

3. Informed Consent:

 Explain the laser hair removal procedure, potential side effects, and risks to the patient.

 Answer any questions the patient may have and ensure they understand the treatment.

 Have the patient sign a consent form before proceeding.

4. Patch Test (if required):

 Conduct a patch test on a small area of the patient's skin to assess their skin's reaction
to the laser.

 Wait for the appropriate amount of time (usually 24-48 hours) to evaluate any adverse
reactions.

5. Customized Treatment Plan:

 Based on the patient's skin type, hair color, and medical history, create a personalized
treatment plan.

 Discuss the recommended number of sessions, spacing between treatments, and

expected results.

6. Pricing and Payment:

 Clearly explain the cost of the treatment and any available packages or discounts.
  Provide information on payment methods accepted by the clinic.

7. Treatment:

 Ensure that a licensed and trained technician performs the laser hair removal
procedure.

 Maintain a sterile and hygienic environment during the treatment.

 Follow strict safety protocols, including the use of protective eyewear for the patient
and technician.

8. Aftercare Instructions:

 Provide the patient with clear aftercare instructions to minimize the risk of
complications.

 Discuss sun protection, avoidance of certain products, and any post-treatment

discomfort.

9. Follow-Up:

 Schedule the patient's next appointment or sessions according to their treatment plan.

 Encourage the patient to contact the clinic if they experience any unexpected side
effects or issues.

10. Patient Feedback:

 Encourage feedback from the patient about their experience.

 Address any concerns or complaints promptly and professionally.

 Use patient feedback to continuously improve your clinic's services.

11. Documentation:

 Maintain detailed records of each walk-in patient's treatment history, consent forms,
and any adverse reactions.

 Ensure compliance with legal and regulatory requirements for record-keeping.

By following this protocol and maintaining a high level of professionalism and patient care, you can
minimize complaints from walk-in patients and build a positive reputation for your laser hair removal
clinic.