Student Assessment Tasks

BSBINS601 Manage Knowledge And Information

 Contents

Introduction 3
Assessment Task 1: Knowledge questions 4
Assessment Task 2: Project 6

BSBINS601 Manage knowledge and information | 2

 Introduction

The assessment tasks for BSBINS601 Manage knowledge and information are outlined in the
assessment plan below. These tasks have been designed to help you demonstrate the skills and
knowledge that you have learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow
the advice provided in the BSBINS601 Student Assessment User Guide. The Student User Guide
provides important information for you relating to completing assessment successfully.

Assessment for this unit

BSBINS601 Manage knowledge and information describes the skills and knowledge required to develop
and maintain information and data systems to support decision making, and to optimise the use of
knowledge and learning throughout the organisation.
For you to be assessed as competent, you must successfully complete two assessment tasks:

 Assessment Task 1: Knowledge questions – You must answer all questions correctly.

 Assessment Task 2: Project – You must work through a range of activities and complete a project
portfolio.

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 Assessment Task 1: Knowledge questions

Information for students

Knowledge questions are designed to help you demonstrate the knowledge which you have acquired
during the learning phase of this unit. Ensure that you:

 review the advice to students regarding answering knowledge questions in the BSBINS601 Student
Assessment User Guide

 comply with the due date for assessment which your assessor will provide

 adhere with ILI submission guidelines

 answer all questions completely and correctly

 submit work which is original and, where necessary, properly referenced

 submit a completed cover sheet with your work

 avoid sharing your answers with other students.

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Questions
Provide answers to all of the questions below:

1. Describe at least two types of existing technology that can be used in knowledge and
information management.

Two existing technologies are:

Cloud Storage:

help you organize and search for all relevant information. The features offered by these
solutions vary depending on the type of business you have. However, if you're looking for
software that can manage knowledge, Cloud-based knowledge management software is a
must. They can even be used to manage customer data. Its user-friendly features are a great
benefit of these products. There are many other options, but they all have their pros and cons.

Collaboration tools:

Within the knowledge portal, shared workspaces can be set up for each new team or project.
These will become knowledge repositories from which new knowledge will be distilled
regularly and systematically and shared across other teams in the organisation. Within the
shared and collaborative workspace, at least, the following communication and collaboration
functions could be performed:

Reference:

1. http://www.knowledge-management-online.com/KM-Technologies.html

2. https://www.thecloudtutorial.com/types-of-knowledge-management-systems/

3. https://www.linkedin.com/pulse/top-5-knowledge-management-technologies-can-help-you-stay-
maggiolo/?trk=pulse-article_more-articles_related-content-card

2. Describe an emerging technology that can be used in knowledge and information

management.

One example of an emerging technology would be Enterprise Portals.

Enterprise portal:

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It is framework for integrating information, people and processes across organizational boundaries in a
manner similar to the more general web portals. Enterprise portals provide a secure unified access point,
[1]
often in the form of a web-based user interface, and are designed to aggregate and personalize
information through application-specific portlets.

Reference:

1. Wikipedia. (2022). Enterprise portal. [online] Available at:

https://en.wikipedia.org/wiki/Enterprise_portal.

2. https://www.zendesk.com/au/service/help-center/knowledge-management-system/

3. Explain all of the following methods of analysis and their relevance to decision making.

 Correlation calculations: Correlation analysis is a form of statistics that helps to determine the
relationship between two variables where a high correlation indicates a strong relationship, and
a weak correlation indicates that they are not closely related.
Correlation and regression analysis combinedly paves the way for modern approaches to business
success by increasing profitability, reducing the complexity and uncertainty of decision making,
and increasing business flexibility in ever-changing and evolving business environments.

 Short to medium-term term and long-term trend analyses:

Trend analysis is the analysis of trends in price movements of a security— it’s an essential piece of
technical analysis. Trends are made up of peaks and troughs of a stock chart that you can
analyze and determine market trends accordingly.

 Probability assessment:

 Regulation analyses:

 Dynamic programming:

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 Linear programming:

 Queuing theory:

 Simulation:

Reference:
1. https://www.researchoptimus.com/article/what-is-correlation.php
2. https://omegazadvisors.com/2018/02/05/importance-of-correlation-in-business-decision-
making/
1. https://www.thebalancemoney.com/what-is-trend-analysis-5218907#:~:text=Trends%20are
%20made%20up%20of,(one%20year%20or%20more).
2. https://www.investopedia.com/terms/t/trendanalysis.asp
1. https://study.com/learn/lesson/probability-theory-decision-making.html
2.https://www.researchgate.net/publication/
220534796_Subjective_Probability_Assessment_in_Decision_Analysis_Partition_Depen
dence_and_Bias_Toward_the_Ignorance_Prior
1. https://www.oecd.org/gov/regulatory-policy/ria.htm
1. https://www.spiceworks.com/tech/devops/articles/what-is-dynamic-programming/
#:~:text=Dynamic%20programming%20is%20defined%20as,minimum%20range%20of
%20the%20algorithmic
1. https://www.britannica.com/science/linear-programming-mathematics
1. https://www.investopedia.com/terms/q/queuing-theory.asp#:~:text=Example%20of
%20Queuing%20Theory,-A%20paper%20by&text=By%20applying%20queuing%20theory
%2C%20a,customers%20that%20can%20be%20served.

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 1. https://www.twi-global.com/technical-knowledge/faqs/faq-what-is-simulation

4. Outline three key features of management information systems and decision support
systems.

Key features of management information system and decision support systems are:

 Provides strategic support:

 Wide Usability:

 Flexible:

Reference:https://www.tutorialspoint.com/management_information_system/
decision_support_system.htm

5. Explain how risk management plans can be used in making decisions about actions to be
taken for a business.

Reference: https://www.isahp.org/uploads/47.pdf

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 Contents

Section 1: Collect and analyse information 4

Section 2: Seek stakeholder and specialist input to make decisions 11
Section 3: Maintain and support Knowledge and Information Management system 13

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 Section 1: Collect and analyse information

Review existing business information.

To help you understand the information, make notes on the documentation you submit as proof (either
by hand or using review functionality) and highlight any relevant sections.

Use existing business

documentation (e.g. strategic
plan, business plan, policies and
procedures) to identify
organisational goals, objectives,
values and standards.
Attach proof of organisational
documents you used for
information to answer this
question (e.g. strategic plan).

Identify other information

relevant to collecting and
analysing data (including
documentation and analysis
requirements).
Attach proof of organisational
documents you used for
information to answer this
question (e.g. policy and
procedures).

Summarise legislation,
regulations, standards and
codes relevant to managing
knowledge and information for
your organisation or work area.
Attach proof of your research
sources (e.g. website links).

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Review existing customer and
staff feedback to obtain
information about the business.
Attach proof of documents you
used for information to answer
this question (e.g. survey
results).

Review any other business

performance data (such as
financial or sales data) relevant
to your purpose for collecting
and analysing data.
Review the available
information.
Identify any contradictory or
ambiguous data and discard it
(all other data should be reliable
and valid).

Your information must include

numerical and/or financial
information.
Attach proof of the information
(e.g. profit and loss statement).

Identify, define and analysing

business issues associated with
the information you are
managing.

Identify any further required

information (and its sources) to
support decision-making and
document the requirements by
following organisational
requirements.
Attach proof of how you

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documented the requirements to
this section of the portfolio.
For the case study, use
Information Requirements
Template.

Follow the organisational

requirements to set clear,
relevant and consistent
objectives for analysing the
information.

Confirm that information sources

used in the assessment so far
are reliable and relevant.
Why are the information sources
reliable?
How is the information relevant?

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Analyse business information.

Determine your approach to

analysing information and
knowledge and drawing
conclusions.
Make sure you follow
organisational requirements to
identify and interpret patterns
and emerging trends. You must
perform numerical calculations
on the information so that it is
useable and can be reported on.
You are also required to perform
statistical analysis and
sensitivity analysis where
relevant.

Analyse the information.

Present the analysis in a usable
format.
For the case study, attach your
Forecast spreadsheet.

Write a briefing report.

Attach your report to this section
of the portfolio.

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Plan for knowledge and information management.

Research new technologies

available that may be used for
information and knowledge
management.
Attach proof of your research
sources (e.g. website links,
screen shots etc.).

Identify and describe suitable

options for storing and
accessing information for your
specific knowledge and
information management
purpose (at least two).

Explain how the options (above)

support information security.

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 Design a proposed folder
structure to use in your
information and knowledge
management system.

Plan for communication.

Your communication plan should include at least one new and innovative communication idea suitable to
your organisation
This plan will be relevant and put into action once stakeholders have made decisions based on your
analysis.

Audience Key message Delivery method Frequency Location

and duration of
session (if applicable)

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Plan for risk management.
Identify four risks for your specific knowledge management purpose and provide at least three mitigating
activities that could be undertaken for each risk (e.g. for the case study what are the risks if the
expansion project goes ahead and how might those risks be controlled?).

Risk Mitigating activity

Attach: Existing business documentation (e.g. strategic plan,

business plan, policies and procedures) to identify ☐
organisational goals, objectives, values and standards

Other information relevant to collecting and analysing data

☐
(e.g. policies, procedures, templates etc.)

Research sources for legislation, regulations, standards

☐
and codes

Existing customer and staff feedback ☐

Any other business performance data (such as financial or

☐
sales data)

Documented information requirements ☐

Forecast spreadsheet ☐

Briefing report ☐

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 Section 2: Seek stakeholder and specialist input
to make decisions

Consult with stakeholders to collect and review business information.

Distribute your Briefing Report,

Information and Knowledge
Management Plan,
Communication Plan and Risk
Management Plan to
stakeholders following
organisational requirements.
For the case study, you are
required to draft an email to the
stakeholder (CEO) and
consultant (assuming that the
report and plan are attached) to
distribute the necessary
information to them.
Attach proof of how you
distributed the information to
stakeholders.

Summarise the stakeholder

meeting outcomes.
Who did you meet with?
What did you explain, discuss
and confirm?

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 Make decisions based on your
analysis and
stakeholder/specialist meeting.

What decision is the best

choice?
How does the decision support
and align to organisational
objectives, values and
standards?

Adjust the Communication Plan to incorporate meeting outcomes.

Highlight your changes or show them in bold.

Audience Key message Delivery Frequency Location

method and duration of
session (if
applicable)

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Attach: Proof of how you distributed information (e.g. draft
☐
email)

Section 3: Maintain and support Knowledge and

Information Management system

Set up the approved

knowledge and information
management system.
Use the chosen digital
technology to design the
approved knowledge and
information management
system.
Use the folder structure
approved by the
stakeholders.
Attach proof of the system
(e.g. screen shots).

Test your system.

How will you test the
system?
Attach proof of how you
tested the system.

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Support information security.
Write a policy and
procedures that
address information
management including
information security,
confidentiality and privacy.
Attach your policy and
procedures for proof.

Maintain knowledge the

Information and Knowledge
Management System.
Save all relevant documents
in the correct locations in
your Knowledge and
Management System.
Take a screen shot of the
saved documents for proof.

Attach: Knowledge and information management system proof ☐

Proof of how you tested the knowledge and information

☐
management system

Information management policy and procedures ☐

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