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  • 06 Customer Satisfaction Survey

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    Muhammad Nouman
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    This document is a customer satisfaction survey used to collect feedback from customers on recently completed tasks. It collects information on the task, location, and department. It then asks the customer to rate the responsiveness, professionalism, completion of task, quality of service, and overall satisfaction on a scale of 1 to 4. The total score is calculated and the survey is signed by the customer and dated. Follow up actions and remarks can be added. The survey is used to measure and improve customer satisfaction.

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    06 Customer Satisfaction Survey

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    This document is a customer satisfaction survey used to collect feedback from customers on recently completed tasks. It collects information on the task, location, and department. It then asks the customer to rate the responsiveness, professionalism, completion of task, quality of service, and overall satisfaction on a scale of 1 to 4. The total score is calculated and the survey is signed by the customer and dated. Follow up actions and remarks can be added. The survey is used to measure and improve customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    10 views1 page

    06 Customer Satisfaction Survey

    Uploaded by

    Muhammad Nouman
    This document is a customer satisfaction survey used to collect feedback from customers on recently completed tasks. It collects information on the task, location, and department. It then asks the customer to rate the responsiveness, professionalism, completion of task, quality of service, and overall satisfaction on a scale of 1 to 4. The total score is calculated and the survey is signed by the customer and dated. Follow up actions and remarks can be added. The survey is used to measure and improve customer satisfaction.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Customer Satisfaction Survey - IMS-QAL-04-001-06

    Customer Satisfaction Survey


    WO / SR No.: …………………… Location: …………………… Area / Bldg. no.: ……………………

    Department: ……………………..

    Task Description: ………………………………………………………………………………………………………………….

    Rating Scale

    1 2 3 4
    Very Satisfied Satisfied Average Dissatisfied

    Customer/Client

    S/N Description Rating Score


    1 Responsiveness & Promptness to the work request
    Courtesy & Professionalism of the staff who completed the work
    2
    request
    3 Completion of task as required

    4 Quality of Service Provided

    5 Overall Satisfaction with the service provided

    Total:

    HOD/Line Manager:

    Follow up/Actions: ………………………………………………………………………………………………………………...

    Remarks/Suggestions: ………………………………………………………………………………………………………………….

    Customer Name: …………………………………… Survey By: …………………………

    Signature: ……………………………………. Date: ………………………….

    SAFARI – QAL Template


    Approved: Peter roddam Date: 08 -04-2014
    Doc. Owner: QA Head Doc. ID: IMS-QAL-04-001-06 Revision: 00 Page 1 of 1

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