Acorn PC Welcome Letter 2447131

Mr Naseeb Khan Acorn Insurance
81a Caldwell Road The Lighthouse,

Birmingham 98 Liverpool Road,
Formby,
B9 5TN L37 6BS
www.acorninsure.co.uk
Date: 09/09/23
Customer Ref:
3721695
Dear Mr Khan
Insurer: Haven Insurance
Policy Number: HVNPC0083987 Your Price:
£5131.49
Thank you for choosing Acorn, we are delighted to welcome you as a customer.
We can confirm your cover will start on the 04 November 2023 at 00:00 and
expire on 05 November 2024 at 23:59.
To manage your policy, you can contact us over the telephone or by using our
online portal. Our online portal allows you to make a change your policy, and
view documents all in one place.
If you haven’t yet registered for our online portal, simply visit See the next page for details
https://portal.acorninsure.co.uk to register and you can start to manage your
policy straightaway.
Please find enclosed/linked the following documentation:

 Certificate of Motor Insurance
 Motor Insurance Schedule
 Motor Statement of Fact
 Terms of Business Agreement
 Motor Insurance Product Information Document
 Motor Insurance Policy Wording
Your motor insurance premium and any optional products selected are detailed
in the table below. Please read this carefully alongside your documentation
to make sure you have all the cover you need, including information about any
additional products selected.
Please note, we require some outstanding documentation from you to finalise

your cover, details of what is needed can be found in the Outstanding
Documentation section below.
If you have any questions about the cover that has been arranged or any of our
services, please do not hesitate to contact us.
Thank you for choosing Acorn.
Yours sincerely,
Acorn Insurance
ICEACPCNBWL01/23
Acorn Insurance is a trading name of Acorn Insurance & Financial Services Limited
Registered in England no. 1636368. Authorised and Regulated by the Financial Conduct Authority. Registration Number 311873
Statement of Demands and Needs
This motor insurance product and any additional products you have chosen meet the demands and needs of someone who
requires SDP + Commuting cover for their Private Car on a Comprehensive basis which provides cover for the insured vehicle
against accidental damage, fire and theft, and provides third-party liability cover for injury or damage they may cause to others. We
do not give advice as to whether these products are suitable for your specific demands and needs; you must carefully read the
policy and other documentation, and particularly the section on exclusions and limitations, to determine whether these products
are right for you.
Your Premium
Motor Insurance Premium

Motor Insurance including Motor Legal Protection £4453.71
Optional Products Included/Not Included Price
*All figures above are inclusive of insurance premium tax at the current rate
Administration Fee (non-refundable) £97.50
Total Premium £4551.21
Your Finance Information
As you have chosen to pay by Direct Debit enclosed within this document is your welcome pack from Granite Finance Ltd, who is
the lender with whom we have arranged instalment facilities for you. This pack includes important information about your credit
agreement so please do take time to read everything carefully to make sure that you understand the terms and conditions, the
amounts due and the dates of when you payments are due.
Below is a summary of your payments. Please read in conjunction with your welcome pack enclosed from Granite Finance Ltd.
Your Payment Details Your Direct Debit

We will request your first direct debit of £404.41
Initial Payment £682.68
Sort
Monthly Instalments £404.41 778***
Code
Account
APR 33.0% ****6868
Number
Payment
Cost of credit £580.28 7th of every month
Date
Total Payable
£5131.49
The total you will pay over the year will be £5131.49.
If you would prefer to pay for your policy in one single payment, and not monthly, the cost would be £4551.21. If you would like
to go ahead and pay your premium in this way, please contact us on 01704 339 327.
It will be more expensive to pay monthly than in one single payment, as you will pay an additional £580.28.
Your policy duration is 12 months; however, your credit agreement has a duration of 11 months.
In addition, you have selected the following optional products:
Product: This meets the needs of someone who requires:
Important Information
Your Information
Please make sure you read your enclosed Statement of Fact document. This shows the information that you have provided to us. If your
circumstances change, please let us know as this might affect your insurance.
You must take reasonable care not to make a misrepresentation to the insurer. This means that all your answers you give and statements you
make in relation to this should be honest and accurate. If you deliberately or carelessly misinform the insurers, this could mean part of, or all
of your claim may not be paid.
If you need to make a change and are not sure whether your change is relevant, please tell us anyway.
Policy Documents and Important Information

To access the Insurance Product Information Document (IPID) and policy documents, please click on the links referenced in the covering
email and/or attached. The IPID(s) will outline the covers available for your insurance(s).
Full details of the insurance(s) provided, and any restrictions of cover are contained in the policy wording. It is important you read through
your policy booklet for more information relating to your insurance policy.
Should you like a hard copy of your policy documents and/or require clarification of any terms and conditions, please do not hesitate to
contact us.
Please also take the time to read our Terms of Business agreement which can be accessed from the covering email. This will tell you key
information about the service we provide.
At the bottom of this letter, we have also included details of the insurer’s No Claims Bonus (NCB) information, as well as details on NCB
Protection so that you can see the benefit of the protection should you have or are considering having NCB Protection.
Policy term and validity of quote

All premiums are quoted on the basis of an annual contract and are valid up to renewal date assuming there is no change in the information
you have provided to us. If your circumstances change before renewal date, your insurer must be notified, so please contact us in order that
a revised quote may be obtained.
Do not forget we are here to help

If you would like to discuss changing your level of cover or anything else, simply call us 01704 339 327 and we will be more than happy to
provide you with all the information you need. Alternatively, you can talk to us on our Webchat on the Acorn site or log into our online portal
to make policy changes.
No Claims Bonus
No Claims Bonus The number of years claim free driving
No Claims Discount The discount applied to the amount of your No Claims Bonus
One Two Three Four Five or More

Number of Years No Claims Bonus
1 2 3 4 5
Average No Claims Discount applied
to that number of years No Claims 18% 23% 25% 28% 31%
Discount in 2022
No Claims Bonus protection allows you to make one claim in one policy year before your number of No Claims Bonus years falls. Please
see step-back procedures below:
Step back procedures
Number of Years No Claims Bonus One Two Three Four Five or More
No Claims Bonus at Next Renewal Date without NCD Protection
1 claim in policy year 0 Years 0 Years 1 Year 2 Years 3 Years
2 claims in policy year 0 Years 0 Years 0 Years 0 Years 1 Year
3 claims or more in policy year 0 Years 0 Years 0 Years 0 Years 0 Years
Number of Years No Claims Bonus One Two Three Four Five or More
No Claims Bonus at Next Renewal Date with NCD Protection
1 claim in policy year 1 Year 2 Years 3 Years 4 Years 5 Years
2 claims in policy year 0 Years 0 Years 1 Year 2 Years 3 Years
3 claims or more in policy year 0 Years 0 Years 0 Years 0 Years 1 Years
Note: No Claims Bonus protection does not protect the overall price of your insurance policy. The price of your insurance policy
may increase following an accident* even if you were not at fault.
*Definition of an accident or a claim: An unforeseen event or circumstance, that results in a request for payment from the insurance company,
when a loss has been suffered that is covered by an insurance policy. e.g., fire, theft, or malicious damage.
Granite Finance Limited
98 Liverpool Road
Formby
L37 6BS
Naseeb Khan
81a Caldwell Road,
Birmingham,
B9 5TN
09/09/2023
Dear Naseeb Khan,
PAYMENT FOR YOUR INSURANCE PREMIUM
Welcome to Granite Finance Limited. Please find attached your premium finance 5document pack which
includes:
 Advance Notice, with your Direct Debit Collection details
 Pre-Contract Credit Information
 Finance Agreement, with Terms and Conditions
 Payment schedule
 Frequently Asked Questions
Please check through the enclosed carefully and retain for your records.
Important Information
Please be aware that failure to pay any instalment, according with the schedule provided, may lead to the cancellation
of your Insurance Policy. Any unpaid Direct Debit will not be represented for and will need to be paid in full and failure
to do so will result in cancellation of your insurance policy. Any unpaid Direct Debit will incur an admin charge of
£25.00 as set out in the documents enclosed. For further information, please refer to the section entitled Frequently
Asked Questions.
Needless to say, we do sincerely hope your insurance will not be cancelled due to non-payment of your instalments
and therefore request that you please check the payment schedule enclosed so you are fully aware of the amount due
and the date when your monthly instalments are due.
If you have any queries, or if any of the information on the documents provided is not correct, please contact us
immediately at generalenquiries@acorninsure.com.
Yours sincerely
Granite Finance
GRANITE FINANCE LIMITED 98 LIVERPOOL ROAD FORMBY L37 6BS

REGISTERED IN ENGLAND NO. 06519981
GRANITE FINANCE IS AUTHORISED AND REGULATED BY THE FINANCIAL CONDUCT AUTHORITY REFERENCE NUMBER 713766
98 Liverpool Road
Formby
L37 6BS
Naseeb Khan
81a Caldwell Road
Birmingham
B9 5TN
09/09/2023
Dear Mr Naseeb Khan
NOTIFICATION OF DIRECT DEBIT PAYMENT FOR INSURANCE
Welcome to your running account which has been arranged for you to pay the premium for your
insurance with Acorn Insurance. For your information, the collections will be made using the reference
below;
ORIGINATOR: Acorn Insurance And Financial Services
Originator Identification Number 539320
PAYER: Account Name: NASEEB KHAN
Agreement ID: HVNPC0083987
Reference Number: PRJ_0001969373
Amount: £404.41
The first Direct Debit payment due in respect of the above Direct Debit Instruction will be collected on or
immediately after 7th October and will be £404.41. Subsequent payments of £404.44 will then be
collected on or immediately after the same day of each succeeding month, until further notice.
The following bank details will be used to collect these monthly instalments. Please may we ask that you
take a few moments to check that the details shown below are correct. If they are incorrect in any way
please contact us immediately on generalenquiries@acorninsure.co.uk.
Sort Code: 778***

Account Number: ****6868
However, if the details are correct you need to do nothing and your Direct Debit will process as normal.
Yours sincerely
Granite Finance

This guarantee should be detached and retained by the payer.
The
Direct Debit
Guarantee
 This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits
 If there are any changes to the amount, date or frequency of your Direct Debit (Acorn Insurance & Financial Services
Ltd) will notify you (10) working days in advance of your account being debited or as otherwise agreed. If you request
(Granite Finance Limited to collect a payment, confirmation of the amount and date will be given to you at the time of the
request.
 If an error is made in the payment of your Direct Debit, by (Acorn Insurance & Financial Services Ltd) or your bank or
building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society
– If you receive a refund you are not entitled to, you must pay it back when (Acorn Insurance & Financial Services Ltd)
asks you to
 You can cancel a Direct Debit at any time by simply contacting your bank or building society. W ritten confirmation may
be required. Please also notify us.
Data Privacy Notice
About Us
We Acorn Insurance & Financial Services (Company No. 01636368, FCA No. 311873 & Data
Protection No. Z6512233). Our registered address for all companies is 98 Liverpool Rd, Formby,
England, L37 6BS. We are authorised and regulated by the Financial Conduct Authority and with the ICO
for Data Protection.
We are the joint data controller for determining the purpose and means of processing this personal data
along with Granite Finance Limited (the "Finance Company") who has shared your personal data with us
in order for us to provide services to the Finance Company.
Personal Data
We will collect personal data from you, to include;
 name, date of birth, bank details, location information, contact details including address, email
and phone number(s).
Our legal basis for collecting, processing and storing this personal data is;
 Contract - for pre-contractual steps, to provide and to service our contract for our finance
product with you.
 Legitimate Interest – for ensuring effective administration of our contract with you.
This personal data will be retained indefinitely after the duration of your contract with the Finance
Company. Where a quote does not progress to a contract, and we have no other contracts with you, we
will keep your data for a period of 18 months.
In the case of complaints, claims or legal disputes, or where required for legal or regulatory purposes we
may retain your data for longer.
We may allow our trusted business partners access to your personal data, and we may share your
personal data with authorised third parties, where necessary for the performance of our contract, or
where we are required to by law, to be able to administer your finance contract. Such authorised third
parties will include but not be limited to:
 Credit Reference Agencies;

 Regulators;
 Finance Providers;
 Communication platforms
Your personal data will not be used for the purposes of marketing to you, directly or otherwise.
Your Rights
You have the following rights over your personal data:
 The right of access to your personal data;

 The right to be informed about the personal data being processed;
 The right to rectification of your personal data;
 The right to data portability;
 The right to restrict the processing of your personal data
If you object to us collecting, using or sharing your personal data we may be unable to provide your
Finance Company with our services.
Please contact our Data Protection representative at dataprotection@acorninsure.com for our detailed
Data Privacy Notice, if you require any further information, would like to make a complaint or have any
questions relating to your personal data.
You also have the right to complain to the Information Commissioners Office (ICO) if you feel we are not
upholding your rights. To raise a complaint to the ICO then please go to their
website https://www.ico.org.uk.
PRE-CONTRACT CREDIT INFORMATION
1. Contact Details
Creditor Granite Finance Limited
Address Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS
Email Address generalenquiries@acorninsure.co.uk
Credit Intermediary Acorn Insurance
Credit Intermediary Address 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS
2. Key Features of the credit product
The type of credit Fixed Sum Loan Agreement ("the Agreement")
The total amount of credit. This means the amount of credit to be provided £ 3868.53
under the proposed credit agreement or the credit limit.
How and when credit would be provided. You will obtain the credit when the Agreement has been made.
The duration of the credit agreement. 11 Months
Repayments. The Total Amount Payable is payable by 11 monthly instalments of £ 404.41

commencing on the Commencement Date 7th October, 2023
The total amount you will have to pay: £ 4448.81

This means the amount you have Total Amount of £ 3868.53
borrowed plus interest and other costs. Total Charge for credit £ 580.28
Total Charge for credit made up of:
Interest: £ 580.28
Administrative fee: £ 97.50
The proposed credit will be linked to the supply of specific goods or the Insurance Premium
provision of a service
Cash price The cash price is £ 3868.53
3. Costs of the credit
The rates of interest which will apply to the credit agreement. 15.00% per annum flat fixed throughout the period of the Agreement
Annual Percentage Rate of Charge (APR) 33%

This is the total cost expressed as an annual percentage of the total
amount of credit The APR is there to help you compare different offers.
Related Costs
Costs in the case of late payments Upon failure by you to do or refrain from doing anything required under this
Agreement, you will be required to make the maximum following relevant
payments to us:
Default Notice up to £10

Unpaid Cheques up to £25
Unpaid Instalments up to £25
Recalling Standing Orders up to £10
Appointing Collection Agency up to £50
We may charge interest at a rate not exceeding the rate of interest charged
under the Agreement, on all sums overdue under the Agreement. We will
charge interest from the due date for the payment until the payment is
received in cleared funds. Interest is calculated on a daily basis, and is
payable on demand.
Consequences of missing payments If you miss a payment, we may terminate the Agreement (after service of
any notice required by law) and commence action to recover the outstanding
balance of the total amount payable (less any rebate required by law). We
may take legal action to recover the debt outstanding. We may apply for a
County Court Judgment, which we may seek to enforce in a number of ways
including but not limited to your bankruptcy or a charging order over your
home, which may result in your home being repossessed.
4. Other important legal aspects
Right of Withdrawal You have the right to withdraw from the Agreement within 14 days without
giving any reason. The withdrawal period will start from the day after the
latest of:
1. Where we sign the Agreement before you, and, therefore, the

Agreement is made when you sign it, on the day on which you sign it; or
2. Where you sign the Agreement before us, and, therefore, the
Agreement is made when we sign it, on the day on which we advise you that
the Agreement has been made, and, in either case, will end 14 days later.
Early repayment. You have the right to repay the credit early at any time in full or partially. If
you do make a partial settlement, we will re-schedule your future payments
to reduce your monthly payments from the next payment date (unless a
payment has already been requested from your bank in respect of the
payment due on the next payment date, in which case the payments will be
reduced from the next payment date after that). Any part settlement will be
used to clear arrears and associated charges before reducing future
payments.
Consultation with a Credit Reference Agency If we decide not to proceed with the Agreement on the basis of information
received from a credit reference agency, we will inform you of that fact and
how to contact the credit reference agency for details.
Right to a draft credit agreement Unless we have declined a proposal for credit from you, you have the right
to request a copy of the agreement free of charge, prior to the conclusion of
it.
5. Additional information to be given in the case of distance marketing of financial services
(a) concerning the creditor
Registration number. We are a lender licensed by the Financial Conduct Authority licence number
713766 and we are registered under the Data Protection Act registration
number Z1260748.
The supervisory authority The Financial Conduct Authority of 12 Endeavour Square, London E20 1JN
(b) concerning the credit agreement
The law taken by the creditor as a basis for the establishment of relations English law will govern our relationship prior to the conclusion of the
with you before the conclusion of the credit contract. Agreement.
The law applicable to the credit agreement and/or the competent court. English law will govern the Agreement and the Agreement will be subject to
Language to be used in connection your agreement the jurisdiction of the English Courts
All documents and communications between us will be in English
(c) concerning redress
Access to out- of-court complaint and redress mechanism We have in place an internal complaints process and all complaints should
be directed to: Granite Finance Limited, The Lighthouse, 98 Liverpool Road,
Formby, Liverpool, Merseyside, L37 6BS, in the first instance. If we do not
resolve a complaint, it may be referred to the Financial Ombudsman Service
at Exchange Tower, Harbour Exchange Square, Isle of Dogs, London E14
9SR or calling 0300 123 9123 or 0800 023 4567 or emailing
complaint.info@financial-ombudsman.org.uk
Pre-contractual Explanations for a Fixed-Sum Loan Agreement regulated by the Consumer
Credit Act 1974 (the “Agreement”)
Information For: Nasser Khan Rohani Of

Flat 1, 19 Wretham Road
Birmingham
B19 1ED
You must consider this document carefully before deciding whether to proceed with the
Agreement.
What you are due to pay to us under the Agreement

The total amount payable under the Agreement is £ 4448.81. Your payments under the Agreement will
be 11 monthly instalments of £ 404.44 commencing on the Commencement Date 07 October 2023.
What could happen to adversely affect you

Your payments are due on the due date as shown above and on the Pre-Contract Information and the
Agreement. If you miss a payment, we may terminate the Agreement (after service of any notice
required by law) and commence action to recover the outstanding balance of the total amount payable
(less any rebate required by law). We may take legal action to recover the debt outstanding.
What if you do not make your payments on their due date?

We will contact you as soon as we can to let you know you have missed a payment, and to discuss how
the payment can be made. We will also charge fees as detailed in the Pre-Contract Information and the
Agreement, which means that the amount of your overall debt to us will increase. If you fail to then
bring the agreement up to date, we will issue a Notice of Default, proceed to terminate the Agreement
and then cancel the Policy. The insurance company will then pay any refund of Premium directly to us
and we will have the right to pursue you for any shortfall. This could then lead to legal action and our
commencing action to recover the amount then due to us.
Your right to withdraw from the Agreement

If you wish to withdraw from the Agreement, you can do so within the first 14 days from:
1. Where we sign the Agreement before you, and, therefore, the Agreement is made when you
sign it, the day on which you sign it; or
2. Where you sign the Agreement before us, and, therefore, the Agreement is made when we sign
it, the day on which we advise you that the Agreement has been made,
If you do wish to withdraw, you will need to pay the credit and interest accrued from the date the credit
was provided to the date of repaying it to us, without delay and not later than 30 calendar days after
giving notice of withdrawal (the "Settlement"). The daily interest is 15.00%. If you fail to pay us the
Settlement within the 30 day period, we will have the right to request immediate payment of it.
Any Questions?
You can ask us about the terms of the Agreement by email to generalenquiries@acorninsure.co.uk.
Please note carefully:

In assessing your application for credit, we will assess your ability to pay the repayments due. However,
before undertaking any credit commitment, it is important that you are satisfied that you can afford the
financial commitment. Your assessment should take into account any foreseeable future changes to your
financial position. In entering into the Agreement with us, you will confirm to us that you consider that
you can afford the monthly payments shown in the section “What you are due to pay to us” (and as
shown on the Agreement) out of your normal monthly budget, and that you do not know of any reason
why this should change during the term of the Agreement. If you are unsure about this, you should
contact us to discuss it.
Finance Agreement – Non-Corporate Agreement No: HVNPC0083987

Agreement Date: 09/09/2023
Finance Agreement (Non-Corporate)
FIXED - SUM LOAN AGREEMENT REGULATED BY THE CONSUMER CREDIT ACT 1974
We/the Creditor: Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS
You/the Customer: Nasser Khan Rohani, Flat 1, 19 Wretham Road, Birmingham, , B19 1ED
Duration of the agreement 11 Months
Amount of Credit £ 3868.53
How and when credit will be provided You will obtain the credit when we have accepted the Agreement.
Rate of Interest 15.00% fixed throughout the period of the Agreement.
Total amount payable £ 4448.81

Total Amount of credit £ 3868.53
Total Charge for credit £ 580.28
Interest: £ 580.28
APR 33%
Repayments The Total Amount Payable is payable by 11 monthly instalments of £ 404.41 commencing on
the Commencement Date 7th October, 2023.
Statement of Account You have the right to receive, on request, and free of charge, at any time throughout the
duration of this Agreement pursuant to section 77B of the Consumer Credit Act 1974 (the
This right does not apply if you are a business customer "Act"), a statement in the form of a table giving details of each instalment owing under the
Agreement, the date of which each instalment is due, the amount and any conditions relating
to the payment of the instalment, and a breakdown of each instalment showing how much
comprises of the capital repayment, interest payment and any other charges.
Charges Upon failure by you to do or refrain from doing anything required under this Agreement, you
will be required to make no more than the following relevant payments to us:

Interest for late payment We may charge interest at a rate not exceeding the rate of interest charged under the
Agreement, on all sums overdue under the Agreement. We will charge interest from the due
date for the payment until the payment is received in cleared funds. Interest is calculated on
a daily basis, and is payable on demand.
Missing payment warning If an amount equal to, or more than, two monthly instalments becomes overdue for payment,
we will serve a default notice on you, requiring you to bring payment up to date within a
period specified in the notice, and, if you fail to do so, we may give you a further notice,
terminating the Agreement and making the balance outstanding immediately payable (less
any statutory rebate). We may take legal action to recover the debt outstanding. We may
also report your conduct of the account to credit reference agencies, which may make it
difficult for you to obtain credit in the future.
Right of Withdrawal You have the right to withdraw from the Agreement within 14 days without giving any reason.
The withdrawal period will start:
(i) Where we sign the Agreement before you, and, therefore, the Agreement is made when
you sign it, on the day on which you sign it; or
(ii) Where you sign the Agreement before us, and, therefore, the Agreement is made when
we sign it, on the day on which we advise you that the Agreement has been made, and, in
either case, will end 14 days later.
You must contact us either in writing or by email at generalenquiries@acorninsure.co.uk to
notify us of your intention to withdraw from this agreement. If you wish to exercise this right,
you should contact us at: Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool,
Merseyside, L37 6BS.
If you exercise your right to withdraw, you must repay the credit and interest accrued from
the date the credit was provided to the date of repaying it to us, without delay and not later
than 30 calendar days after giving notice of withdrawal. The daily interest is 15.00%. All
payments should be in the form of direct debit, cash, cheque or credit card payment.
Early repayment You have the right to repay the credit early at any time in full or partially. If you wish to do
so, you must give us notice either by email at generalenquiries@acorninsure.c.ouk or in
writing to Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37
6BS. If you make partial early repayment, we will re-schedule your future payments to
reduce your monthly payments from the next payment date (unless a payment has already
been requested from your bank in respect of the payment due on the next payment date, in
which case the payments will be reduced from the next payment date after that). Any
payment will be used to bring your account up to date and to pay any charges which have
become payable before it is applied in making early repayment.
Ombudsman Scheme You have the right to complain to the Financial Ombudsman Service where you are a
consumer. If you are a business (partnership/limited company/sole trader) you may have the
right to complain to the Financial Ombudsman Service.
Supervisory Authority The Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.
SIGNATURE ON BEHALF OF Granite Finance Limited

This is a Credit Agreement regulated by the Consumer Credit Act 1974. Signed on behalf of: Granite Finance Limited
Sign it only if you want to be legally bound by its terms.
Signature(s) of Customer(s) X
Date of Agreement: 09/09/2023

Date of Signature(s)
DATA PROTECTION ACT DECLARATION

You have a right to receive a copy of the information we hold about you if
you apply to us in writing. A fee will be payable.
Finance Agreement – Non-Corporate Agreement No: HVNPC0083987

Agreement Date: 09/09/2023
Finance Agreement (Non-Corporate)
FIXED - SUM LOAN AGREEMENT REGULATED BY THE CONSUMER CREDIT ACT 1974
We/the Creditor: Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37 6BS
You/the Customer: Nasser Khan Rohani, Flat 1, 19 Wretham Road, Birmingham, , B19 1ED
Duration of the agreement 11 Months
Amount of Credit £ 3868.53
How and when credit will be provided You will obtain the credit when we have accepted the Agreement.
Rate of Interest 15.00% fixed throughout the period of the Agreement.
Total amount payable £ 4448.81

Total Amount of credit £ 3868.53
Total Charge for credit £ 580.28
Interest: £ 580.28
APR 33%
Repayments The Total Amount Payable is payable by 11 monthly instalments of £ 404.41 commencing on
the Commencement Date 7th October, 2023.
Statement of Account You have the right to receive, on request, and free of charge, at any time throughout the
duration of this Agreement pursuant to section 77B of the Consumer Credit Act 1974 (the
This right does not apply if you are a business customer "Act"), a statement in the form of a table giving details of each instalment owing under the
Agreement, the date of which each instalment is due, the amount and any conditions relating
to the payment of the instalment, and a breakdown of each instalment showing how much
comprises of the capital repayment, interest payment and any other charges.
Charges Upon failure by you to do or refrain from doing anything required under this Agreement, you
will be required to make no more than the following relevant payments to us:

Interest for late payment We may charge interest at a rate not exceeding the rate of interest charged under the
Agreement, on all sums overdue under the Agreement. We will charge interest from the due
date for the payment until the payment is received in cleared funds. Interest is calculated on
a daily basis, and is payable on demand.
Missing payment warning If an amount equal to, or more than, two monthly instalments becomes overdue for payment,
we will serve a default notice on you, requiring you to bring payment up to date within a
period specified in the notice, and, if you fail to do so, we may give you a further notice,
terminating the Agreement and making the balance outstanding immediately payable (less
any statutory rebate). We may take legal action to recover the debt outstanding. We may
also report your conduct of the account to credit reference agencies, which may make it
difficult for you to obtain credit in the future.
Right of Withdrawal You have the right to withdraw from the Agreement within 14 days without giving any reason.
The withdrawal period will start:
(i) Where we sign the Agreement before you, and, therefore, the Agreement is made when
you sign it, on the day on which you sign it; or
(ii) Where you sign the Agreement before us, and, therefore, the Agreement is made when
we sign it, on the day on which we advise you that the Agreement has been made, and, in
either case, will end 14 days later.
You must contact us either in writing or by email at generalenquiries@acorninsure.co.uk to
notify us of your intention to withdraw from this agreement. If you wish to exercise this right,
you should contact us at: Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool,
Merseyside, L37 6BS.
If you exercise your right to withdraw, you must repay the credit and interest accrued from
the date the credit was provided to the date of repaying it to us, without delay and not later
than 30 calendar days after giving notice of withdrawal. The daily interest is 15.00%. All
payments should be in the form of direct debit, cash, cheque or credit card payment.
Early repayment You have the right to repay the credit early at any time in full or partially. If you wish to do
so, you must give us notice either by email at generalenquiries@acorninsure.c.ouk or in
writing to Granite Finance Limited, 98 Liverpool Road, Formby, Liverpool, Merseyside, L37
6BS. If you make partial early repayment, we will re-schedule your future payments to
reduce your monthly payments from the next payment date (unless a payment has already
been requested from your bank in respect of the payment due on the next payment date, in
which case the payments will be reduced from the next payment date after that). Any
payment will be used to bring your account up to date and to pay any charges which have
become payable before it is applied in making early repayment.
Ombudsman Scheme You have the right to complain to the Financial Ombudsman Service where you are a
consumer. If you are a business (partnership/limited company/sole trader) you may have the
right to complain to the Financial Ombudsman Service.
Supervisory Authority The Financial Conduct Authority, 12 Endeavour Square, London E20 1JN.
SIGNATURE ON BEHALF OF Granite Finance Limited

This is a Credit Agreement regulated by the Consumer Credit Act 1974. Signed on behalf of: Granite Finance Limited
Sign it only if you want to be legally bound by its terms.
Signature(s) of Customer(s) X
Date of Agreement: 09/09/2023

Date of Signature(s)
DATA PROTECTION ACT DECLARATION

You have a right to receive a copy of the information we hold about you if
you apply to us in writing. A fee will be payable.
TERMS AND CONDITIONS
1. Creditor's Obligation
The Creditor agrees to advance to the Customer the Amount of Credit to assist the Customer to pay the
Premium subject to compliance with this Agreement by the Customer. The Customer acknowledges and agrees
that the Creditor may make the payment of the Amount of Credit to the Broker on behalf of the Customer and
that the Broker is authorised to supply the Creditor with a copy of the policy or policies financed under the
Agreement.
2. Payment
In consideration of the Creditor advancing the Amount of Credit, the Customer:
2.1 Shall punctually pay to the Creditor (without previous demand) the total amount payable by the
instalments and on the dates set out in the Schedule.
2.2 The time of payment of each and every instalment shall be of the essence of this Agreement. Each
instalment in the amount shown in the Schedule includes an administration fee of an amount equal to the
Administration Fees (as shown in this Agreement) divided by the number of instalments payable under this
Agreement.
2.3 All payments under this Agreement shall be made to the address of the Creditor for payment shown in the
Schedule or at such other address as the Creditor will notify to the Customer. Payments despatched by post
shall be at the risk of the Customer.
3. Acceleration of Payments
3.1 If any of the following events occur;
3.1.1 an amount equal to, or more than, one monthly instalment has become overdue for payment under this
Agreement and the Customer has failed to comply with a default notice served on the Customer by the
Creditor, requiring the Customer to bring payment up to date within the period of at least 14 days specified in
the notice; or
3.1.2 the Customer provides incomplete or materially inaccurate or misleading facts or information in
connection with this Agreement, whether to the Creditor or to the Broker acting in negotiations for this
Agreement;
3.1.3 a bankruptcy petition is presented against the Customer or the Customer has a bankruptcy order or an
Interim order made against him under the Insolvency Act for the time being in force or (in Scotland) becomes
bankrupt or is sequestrated;
3.1.4 where the Customer is a firm, the firm is dissolved or a bankruptcy petition is presented against any
partner in the firm;
3.1.5 the Customer makes an arrangement or composition with or for the benefit of his (or where the
Customer is a firm its) creditors;
3.1.6 the Customer commits any breach of the terms and conditions (whether express or implied) of this
Agreement;
3.1.7 any attachment order is made against the Customer or any distress diligence execution or other legal
process is levied on any property of the Customer;
3.1.8 the Policy or any part thereof is cancelled or terminated or cover is withdrawn for whatever reason; then
the Creditor shall be entitled to require payment of the Total Amount Payable, less any payments already
received and less a rebate calculated in accordance with the Consumer Credit (Early Settlement) Regulations
2004 or any statutory or mandatory regulatory provision which replaces or supplements those regulations.
4. The Policy
4.1 Except as permitted by this Agreement the Customer will not cancel the Policy or do anything to vitiate it
and will comply with all directions and orders or requirements of the insurance company which issued the
Policy to keep the Policy in full force and effect.
4.2 In the event that a cover note or cover notes have been issued in contemplation of the issue of a Policy
then the Customer will do all acts matters and things necessary to complete the issue of the Policy prior to the
Creditor advancing the Amount of Credit to the Customer's Broker.
4.3 In the event that the Customer shall become entitled to a premium rebate or refund or other monies under
the Policy whether by reason of cancellation or termination or in the event of a claim becoming payable then
such monies shall be payable to the Creditor to the extent necessary to make any payment then due under this
Agreement and the Customer agrees to notify the Creditor of any such event
4.4 The Customer hereby irrevocably and unconditionally authorises the Creditor to cancel the Policy upon the
default by the Customer of any of the terms and conditions of this Agreement. On cancellation of the Policy by
the Creditor pursuant to this authority the Customer hereby irrevocably and unconditionally authorises the
insurance company which has issued the Policy to pay any refund of Premium directly to the Creditor at its
above written Address. The Customer acknowledges and agrees that the cancellation of the Policy will be
without prejudice to the Creditor's right to recover any loss or deficiency form the Customer.
4.5 In this Agreement:
‘Insurer' means the insurance company, which is to issue or has issued the Policy
'Policy' means the insurance policy or policies the premium in respect of which is financed by this Agreement
and includes any cover note or cover notes issued in respect of the Policy 'Premium' means the annual
premium or premiums payable in respect of the Policy
'Broker' means the insurance broker or intermediary who has arranged for the Policy to be issued.
5. Notices and Services

5.1 Any notice or other information required or permitted to be given by either party under this Agreement
shall be deemed to have been validly given if served personally upon that party or if sent by first class pre-paid
post to the address of that party as stated overleaf or to his last known address.
5.2 Any notice or other information sent by first class pre-paid post shall be deemed to have been received by
the other party within 48 hours after the date of posting.
6. Acceptance
This agreement shall be deemed to have been made on the date when in is signed by the Creditor.
7. General
Where two or more persons are stated to be the Customer, each of those persons shall be jointly and
severally liable for the performance of the obligations of the Customer set out in this Agreement.
8. Assignment
IMPORTANT - READ THIS CAREFULLY

USE OF YOUR
INFORMATION
The Creditor (“We”) will share your personal information and may add to your record with credit reference
agencies (CRA's). We will use your data to perform credit and identity checks on you, supply details of this
Agreement you have with us, any payments you make under it and any default or failure to keep to its terms.
These records will continue to be shared with CRA’s, and may be supplied to other organisations by the CRA’s,
while you have a relationship with us and may be used and searched by us and them to:
(1) verify the accuracy of the data you have provided to us, assess your creditworthiness and whether you can
afford to take the product;
(2) consider applications for credit and credit related services, such as insurance, for you and for any
associated persons;
(3) trace debtors, recover debts, prevent or detect money laundering and fraud, and to manage your
account(s).
CRAs may supply to us both public (including the electoral register) and shared credit, financial situation and
financial history information and fraud prevention information. When CRAs receive a search from us they will
place a search footprint on your credit file that may be seen by other lenders. The identities of the CRA’s, and
the ways in which they use and share personal information, are explained in more detail
at www.callcredit.co.uk/crain, www.equifax.co.uk/crain, www.experian.co.uk/crain. It is important that you
provide us with accurate information. We may check your details with fraud prevention agencies and if you
provide false or inaccurate information, or we suspect fraud, this information may be recorded. Fraud
prevention agency records will be shared with other organisations to help make decisions on credit, motor,
household, life or other insurance proposals or claims for you and members of your household. We will use
personal information about you which we acquire in connection with any application you make to us, or any
agreement you enter into with us, to manage your agreement and for statistical or market research purposes.
We may disclose the information that we hold about you to Associated Premium Funding Limited and other
agents for the purposes of recovering any debt that you owe us and, where necessary, tracing you. If we
propose to transfer, charge or assign, or agree to transfer or assign, our rights under your agreement to a
third party or if we employ a third party to manage any aspect of your agreement, we will pass relevant
information about you to such third parties. Any assignee of such rights or third party manager may hold your
information and use it in the same ways as we may, as described above. Your data may also be used for other
purposes for which you give your specific permission or, in very limited circumstances, when required by law or
where otherwise permitted under the Data Protection Act 2018. Your personal data may be retained
indefinitely after the duration of the contract. Where a quote does not progress to a contract, and we have no
other contract(s) with you, we will keep your data for a period of 18 months. In the case of complaints, claims
or legal disputes, or where required for legal or regulatory purposes we may retain your data for longer. Please
email generalenquiries@acorninsure.co.uk, write to us at 98 Liverpool Road, Formby, Liverpool, Merseyside,
L37 6BS or dataprotection@acorninsure.com for our full Data Privacy Notice, if you want to have details of the
credit reference agencies or any other agencies from whom we obtain, and to whom we pass, information
about you. You have a legal right to these details. You have a right to receive a copy of the information we
hold about you.
Granite Finance Ltd – Frequently Asked Questions.
Who is Granite Finance?
Granite Finance is a lender which provides finance through your insurance broker to allow you to spread the cost of
your insurance premium by monthly instalments instead of having to pay upfront for your premium in one lump sum.
We are authorised and regulated by the Financial Conduct Authority (FCA). Our firm reference number is 713766,
which may be verified on the FCA’s register by visiting the FCA’s website www.fca.or.uk or by contacting the FCA on
0800 1116768.
How will your name show on my bank statement?
Payment collections on the account will be made with a reference “Acorn Insurance & Financial Service Ltd”.
I’ve received a Welcome Pack from you, what do I do now?
Please take time to read everything carefully, checking that all details are correct including direct debit details, the
amounts due and the date of collection. Please note we will communicate to you by email, so it’s really important that
you ensure we hold the correct contact information for you, so please take a moment to ensure that your email
address is correct and please keep us informed of any changes to your contact details. If you identify anything that is
incorrect, or would like to change anything, please contact us as soon as possible at
generalenquiries@acorninsure.co.uk so that we can rectify these.
Once your finance agreement has been set up, we will email you to set up a user account. You will need to follow the
links on the email sent to register as a user and create a password.
You will then be able to download your documents, check the information and “esign” the documents where
prompted.
If you require any further assistance with this, please email generalenquiries@acorninsure.co.uk.
How do I make changes to my agreement details?
You will be able to make several changes to your finance details through our self-service portals as below:
How to change the bank details my payments are taken from?
Visit www.granitefinance.co.uk/change-bank-details and complete the request form. Your request will be carried out
within 24 hours and you will be emailed with confirmation once complete.
How to request a copy of my finance agreement or payment schedule?
Visit www.granitefinance.co.uk/document-request and complete the request form. Your request will be carried out
within 24 hours and you will be emailed with confirmation once complete.
How to request to change my direct debit payment date?
Visit www.granitefinance.co.uk/change-payment-date and complete the request form. Your request will be carried
out within 24 hours and you will be emailed with confirmation once complete.
Please note that any payment date request will move your payment date forward. If you are wishing to change your
upcoming payment date then, to ensure we can accommodate this, your request must be submitted 7 working days
prior to your current direct debit date in order for it to be amended in time for collection.
How to request to change my contact details?

Visit www.granitefinance.co.uk/change-contact-details and complete the request form to change either your email
address or telephone contact details. Your request will be carried out within 24 hours and you will be emailed with
confirmation once complete.
Should you wish to make a change to your address held on file or request something not mentioned above then
please contact our customer service team by email at generalenquiries@acorninsure.co.uk.
I have missed a payment; will I be charged a fee?
We do hope you will be able to make your payments on time, but If you do miss a payment then a £25.00
administration fee will be applicable, and this will be added to the arrears amount due.
I have missed a payment, what happens now? Will this affect my insurance?
If for any reason your direct debit is unsuccessful, we will notify you by letter or email. We would always
encourage you to contact us at generalenquiries@acorninsure.co.uk as soon as possible if you are
experiencing any financial difficulties.
You will then need to take urgent action to ensure the arrears are paid to prevent your insurance policy
being cancelled.
We will not try to take a missed payment again by direct debit, so it’s important to avoid cancellation of your
insurance policy that you get in contact with us, or use the link below to make your payment.
To make things as easy as possible for you there are two ways to do this:
By going on our online payment portal at https://portal.acorninsure.co.uk/
We will always inform you of the timeframe for you to clear your missed payment, but if you do not make a
payment before the deadline passes, then unfortunately we will have no alternative than to regrettably
cancel your insurance policy.
We will write to you via email or letter to inform you that your finance agreement has been terminated and
your insurance policy has been cancelled as a result of the missing payment.
We do sincerely hope that your insurance will not be cancelled due to non-payment of your instalments and
therefore request that you please contact our team if you are having any difficulties in making the payment
by email at generalenquiries@acorninsure.co.uk.
What will happen if my policy is cancelled?
In the event of cancellation, you may be due a refund from your insurer. The refund relates to the remaining
period of insurance that has been unused.
Should there remain a shortfall between the finance agreement settlement figure and the refund due from
your insurer then your insurance provider will contact you to collect this amount.
Please be aware that, if a claim has been made resulting in costs to the insurer, then no refund as a result of
a cancelled policy would be due. Therefore, any remaining balance on your finance agreement will become
payable in full.
Can I pay my arrears using a third parties debit / credit card?

If you wish to settle your arrears using a card other than your own, then we can only accept it via our online payment
portal at https://portal.acorninsure.co.uk/ as mentioned above. Please note that only a payment received within
the deadline set and for the full arrears balance will keep your finance agreement and your insurance policy active.
Anything less will not prevent the cancellation of your cover, therefore if you cannot pay the full arrears, you must
contact us at generalenquiries@acorninsure.co.uk before the date has passed to discuss alternative options where
possible.
I am struggling to make my payments, what should I do?
We care about our customers and are here to help. We understand that there are times where financial difficulties
can arise. If you find yourself in this position, we presently offer a number of alternative options to support you in
making your payments which can be found at https://portal.acorninsure.co.uk/.
If you are experiencing financial difficulties in making the payments and bringing your account up to date, please note
that free independent advice and assistance can be obtained from specialist organisations, which include those below:
Money Advice Service – 0800 138 7777 (https://www.moneyadviceservice.org.uk/en)
Money Advice Scotland – 0141 572 0237
Advice UK – 0300 777 0107
What if I find myself experiencing financial difficulties as a result of COVID-19?
We understand that many of our customers may be experiencing financial difficulties and other circumstances as a
result of the pandemic, which may affect your ability to keep up with your usual payments.
We are here to try and help you during this difficult time and we have worked out a number of different options
which may help you should you find yourself in this position. In order to view these options please go
to https://www.acorninsure.co.uk/coronavirus-help/
Can I settle my finance agreement early?
Yes. We want to be flexible to meet our customers’ needs so you can settle your finance agreement at any stage
during your policy by paying the outstanding balance. Please email us on generalenquiries@acorninsure.co.uk for a
settlement figure quotation.
I want to make a complaint. How can I do this?
Our customers are at the heart of everything we do, and it is our goal to provide a high level of service to our
customers always.
However, we recognise that things can go wrong occasionally and if this occurs we are committed to resolving matters
promptly and fairly.
If you wish to register a complaint, please contact us and we will try to put things right as quickly as possible. You can
complain by:
Sending your complaint in writing to Acorn Insurance, 98 Liverpool Road, Formby, Merseyside L37 6BS,
Emailing us at generalenquiries@acorninsure.co.uk.
In all cases please quote:
Your policy number or finance agreement number;
The reason for the complaint;
The best contact number to reach you on if complaint is to be received by letter or email.
We will try and do our very best to resolve the complaint for you but if you cannot settle your complaint with us you
may be entitled to refer the matter subsequently to the Financial Ombudsman Service free of charge.
You must do so within six months of our final response letter. If you do not refer your complaint in time, the
Ombudsman will not have our permission to consider you complaint and so will only be able to do so in very limited
circumstances, for example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.
You can contact the Finance Ombudsman at Service Exchange Tower, London. E14 9SR or by calling 0800 023 4567, or
emailing complain.info@financial-ombudsman.org.uk .
Further information is available at http://www.financial-ombudsman.org.uk/. If you decide to refer any matter to the
Financial Ombudsman Service, your legal rights will not be affected.
How does Acorn Insurance use my personal information?
Acorn Insurance respects your privacy and is committed to protecting your personal data.
To explain how we collect and process your personal data, please visit www.acorninsure.co.uk and click on the
‘Privacy policy’ button at the bottom of the page.
98 Liverpool Road
Formby
L37 6BS
Payment Schedule for Agreement HVNPC0083987
Nasser Khan Rohani
Payment Due Amount Due
07/10/23 £404.41
07/11/23 £404.44
07/12/23 £404.44
07/01/24 £404.44
07/02/24 £404.44
07/03/24 £404.44
07/04/24 £404.44
07/05/24 £404.44
07/06/24 £404.44
07/07/24 £404.44
07/08/24 £404.44


Acorn PC Welcome Letter 2447131

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Acorn PC Welcome Letter 2447131

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Mr Naseeb Khan Acorn Insurance

81a Caldwell Road The Lighthouse,

Insurer: Haven Insurance

Policy Number: HVNPC0083987 Your Price:

Please find enclosed/linked the following documentation:

Please note, we require some outstanding documentation from you to finalise

Thank you for choosing Acorn.

Motor Insurance Premium

Optional Products Included/Not Included Price

Administration Fee (non-refundable) £97.50

Total Premium £4551.21

Your Payment Details Your Direct Debit

In addition, you have selected the following optional products:

Product: This meets the needs of someone who requires:

Policy Documents and Important Information

Policy term and validity of quote

Do not forget we are here to help

No Claims Bonus The number of years claim free driving

One Two Three Four Five or More

No Claims Bonus at Next Renewal Date without NCD Protection

1 claim in policy year 0 Years 0 Years 1 Year 2 Years 3 Years

2 claims in policy year 0 Years 0 Years 0 Years 0 Years 1 Year

3 claims or more in policy year 0 Years 0 Years 0 Years 0 Years 0 Years

No Claims Bonus at Next Renewal Date with NCD Protection

1 claim in policy year 1 Year 2 Years 3 Years 4 Years 5 Years

2 claims in policy year 0 Years 0 Years 1 Year 2 Years 3 Years

3 claims or more in policy year 0 Years 0 Years 0 Years 0 Years 1 Years

Dear Naseeb Khan,

PAYMENT FOR YOUR INSURANCE PREMIUM

GRANITE FINANCE LIMITED 98 LIVERPOOL ROAD FORMBY L37 6BS

Dear Mr Naseeb Khan

NOTIFICATION OF DIRECT DEBIT PAYMENT FOR INSURANCE

ORIGINATOR: Acorn Insurance And Financial Services

Originator Identification Number 539320

PAYER: Account Name: NASEEB KHAN

Agreement ID: HVNPC0083987

Reference Number: PRJ_0001969373

Sort Code: 778***

GRANITE FINANCE LIMITED 98 LIVERPOOL ROAD FORMBY L37 6BS

 Credit Reference Agencies;

 The right of access to your personal data;

Creditor Granite Finance Limited

Email Address generalenquiries@acorninsure.co.uk

Credit Intermediary Acorn Insurance

2. Key Features of the credit product

The type of credit Fixed Sum Loan Agreement ("the Agreement")

The duration of the credit agreement. 11 Months

Repayments. The Total Amount Payable is payable by 11 monthly instalments of £ 404.41

The total amount you will have to pay: £ 4448.81

Cash price The cash price is £ 3868.53

3. Costs of the credit

Annual Percentage Rate of Charge (APR) 33%

Default Notice up to £10

1. Where we sign the Agreement before you, and, therefore, the

5. Additional information to be given in the case of distance marketing of financial services

(a) concerning the creditor

(b) concerning the credit agreement

(c) concerning redress

Information For: Nasser Khan Rohani Of

What you are due to pay to us under the Agreement

What could happen to adversely affect you

What if you do not make your payments on their due date?

Your right to withdraw from the Agreement