Siebel Server cannot be restarted [ID 1151183.

1] Modified 16-JUL-2010
In this Document Symptoms Cause Solution

Type PROBLEM

Status MODERATED

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.

Applies to:
Siebel CRM - Version: 8.1.1.2 and later [Release: V8 and later ] Information in this document applies to any platform.

Symptoms

Siebel Server failed to start. o No new enterprise log was created o Siebel Server log contained the following errors (SiebSrvr.log) 2010-07-13 15:03:33 1: [TCPIP-client] socket() closed descriptor = 8 from 10.1.1.51:49976 to 10.1.1.51:2320 2010-07-13 15:03:33 (scfsis.cpp (80) err=2555932 sys=0) SBL-SCM-00028: Key not found 2010-07-13 15:03:33 (listener.cpp (172) err=2555932 sys=0) SBL-SCM-00028: Key not found 2010-07-13 15:03:33 (lstnsvc.cpp (150) err=2555932 sys=0) SBL-SCM-00028: Key not found 2010-07-13 15:03:33 (scisvc.cpp (1391) err=1311765 sys=0) SBL-SVR-01045: No components are configured. 2010-07-13 15:03:33 (scfsis.cpp (274) err=1310725 sys=0) SBL-SVR-00005: Stale or invalid Task handle 2010-07-13 15:03:33 scfEventFac::s_pEvtFacLock is NULL and hence SCF event facility cannot be initialised 2010-07-13 15:03:33 (scfeventfac.cpp (3790) err=1319869 sys=0) SBL-SVR-09149: Could not initialize the event facility. 2010-07-13 15:03:33 SCFMessageFacility::s_pSCFMsgFacLock is null and hence the SCFMessageFacility cannot be initialized 2010-07-13 15:03:33 ipcFacility GetInstance called before initialization - object is null 2010-07-13 15:03:33 (scfsis.cpp (64) err=1310749 sys=0) SBL-SVR-00029: Internal: Shared memory has not been initialized.

Cause

Siebel Server definition is missing from Siebel Gateway Name Server Data file (siebns.dat) At startup, the Siebel Server obtains its configuration information from the Siebel Gateway Name Server's siebns.dat file -- Siebel Bookshelf

Solution
(1) Restore a copy of the Name Server backup file (siebns.dat) or (2) Configure a "new" Siebel Server, by running the configuration wizard.

Oracle Customer Support

Related

Products

Siebel > Customer Relationship Management > CRM - Enterprise Edition > Siebel CRM

Errors SBL-SVR-01045; SBL-SVR-09149; SBL-SVR-00029; SBL-SCM-00028; SBL-SVR00005

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