Professional Documents
Culture Documents
ANALYSIS OF TCS
Submitted By:
Mustansir Ghasia (Enrollment:- 20220401043)
ACKNOWLEDGEMENT
I would like to extend my heartfelt gratitude to Dean prof. Dr. P Lakshmi ma’am for
providing the support and resources necessary for the successful completion of this project. I
also wish to express my appreciation to my professor Mr. Nityanad Jha for their guidance,
expertise, and mentorship throughout the project. Your unwavering support and valuable
insights have been instrumental in the project's development and its ultimate success. Thank
you for your dedication to our academic growth and the opportunity to work on this
meaningful endeavour.
TABLE OF CONTENTS PG NO.
I. EXECUTIVE SUMMARY 1.
II. INTRODUCTION 2.
VII. CONCLUSION 22
VIII. BIBLIOGRAPHY
EXECUTIVE SUMMARY
This project analyzes Tata Consultancy Services (TCS), a prominent leader in IT services,
consulting, and business solutions, emphasizing its extensive global presence across 55
countries and a team of over 614,000 consultants. It delves into TCS's financial success,
highlighted by its US $27.9 billion revenue in the fiscal year ending March 31, 2023, and
explores the company's unique Location Independent Agile delivery model. The analysis
covers various job roles within TCS, from IT Analysts to Senior Managers, noting the
requisite technical, Agile, and communication skills. The project also examines TCS's
comprehensive onboarding process and specialized programs like Open Ignite and Aspire.
Furthermore, it addresses a significant legal challenge TCS faced with Epic Systems,
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INTRODUCTION
that has been partnering with many of the world’s largest businesses in their transformation
services and solutions is delivered through its unique Location Independent Agile delivery
A part of the Tata group, India’s largest multinational business group, TCS has over 614,000
of the world’s best trained consultants in 55 countries. The company generated consolidated
revenues of US $27.9 billion in the fiscal year ended March 31, 2023 and is listed on the BSE
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JOB DESCRPTION
IT Analyst
Strong team player with a can-do attitude and focus. Experienced with onshore/offshore delivery
Models.
Software Engineer
Sound knowledge of Apache Kafka, Elastic Search, MongoDB, Cassandra, Oracle PLSQL,
POSTMAN, XML/JSON
Test Engineer
Candidate should have functional testing experience with good communication skills and
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understanding of quality assurance processes.
Sounds knowledge of E-Commerce domain and related business processes for CPQ.
Location
Hyderabad
Job Function
TECHNOLOGY
Role
Engineer
Job Id
282383
Desired Skills
Job Description
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TCS has always been in the spotlight for being adept in “the next big technologies”. What we
can offer you is a space to explore varied technologies and quench your techie soul.
The client: -Global financial markets infrastructure and data company LSEG (London Stock
Exchange business) partners with customers to provide value. Data analytics, risk, collateral
and processing, capital creation, and trade execution are their strengths. They combine the
countries. Everyone may develop and reach their potential through meaningful careers here.
Role Name: Senior Manager Quality Engineering Manager - Data & Analytics
Must-Have:
end-to-end testing of all phases, levels and types of testing including production support and
continuous monitoring.
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• Should be able to establish and maintain working relationships across the technology
organization.
• Participate in and support process improvement initiatives. Promote the use of knowledge
engagements.
• Extensive Test Management experience in all phases, types and levels of testing including
• End-to-end delivery management of the Quality and improvements for the LoB.
• Review/update the Division Test Strategy, Process, and Best Practices for the LoB.
• Implement organisation-wide governance to LoB including but not limited to: Testing
• Act as Quality Engineering Group consultant to support and promote quality best practices
and innovations.
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• Conduct quality assessments and identify testing opportunities for continuous improvement
• Work collaboratively with the QEG Quality Service Lead and with other members of QEG to
improve the QEG service offering and provide the best services to the LoB.
• Ability to conduct workshops and lead critical sessions with Quality Engineering,
CIOs.
• Propose and analyse metrics, design quality dashboard for management and delivery teams.
• Coordinate internal or external partners to collaborate on the items above and drive for
result.
Location
Hyderabad
Job Function
TECHNOLOGY
Role
Senior Engineer
Job Id
282117
Desired Skills
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Independent Director
A. You and the other Directors will work together to meet the Board's objectives, which
ethical business conduct oversight. Review the action plan and TBEM outcomes. Tata brand
protection and strengthening, where companies use the same (TCS, 2023).
B. The 2013 Act's "Code For Independent Directors" in Schedule IV, the Board's Code for
Non-Executive Directors, and director requirements (including Section 166) and SEBI LODR
must be observed. This letter includes Annexure A with pertinent provisions for reference
(TCS, 2023).
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TRAINING AND DEVELOPMENT
ONBOARDING AT TCS
[1.] A Joining Confirmation Email and maybe a Joining Preparedness Email start the process. To
advance, trainees must accept Next Step Portal offers. Open onboarding and FAQs (G, 2023).
[2.] Letter of Employment Acceptance: Specifies work or base location and training facility (G,
2023).
[3.] HR emails a 2-3-hour onboarding guide explains the method through complete email
[4.] Onboarding documents and affidavits: Trainees must complete Provident Fund, Gratuity,
Superannuation (for eligible employees), Declaration Form, and Group Life Insurance to
comply with the law Ninja cadre trainees and academic in-actives may need affidavits (G,
2023).
[5.] BGC requires academic transcripts, IDs, birth certificates, and other important documents.
Each of the three document collections needs distinct documentation (G, 2023).
[6.] Trainees must have relevant team verify uploaded papers. Document re-uploads and third-
party background checks may be needed after failed verifications (G, 2023).
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[7.] Bank Account Setup: Onboarding staff help trainees open bank payroll accounts. We
recommend waiting for this communication before creating an account (G, 2023).
[8.] External vendor-managed housing verification requires trainees to submit home photos and
[9.] Induction Communication: After document and address verification, trainees receive an
email with the reporting date, time, and place (G, 2023).
[10.] Initial Learning Programme (ILP) housing: TCS may provide housing if the ILP location is
[11.] ILP Experience: Business and technology instruction are different for Ninja and Digital
students. Teamwork and practical skills are taught in courses and a mini-project (G, 2023).
[12.] Required Courses: To conclude the Individualised Learning Programme (ILP) and avoid
training delays, participants must meet course prerequisites by deadlines (G, 2023).
Induction and orientation exceed protocols. It helps newcomers adjust to the workplace, meet
varied people, and establish IT careers. Comprehensive training prepares students for TCS
[1.] TNA
TCS frequently assesses staff learning needs through training and need assessment (TNA). It
uses business goals, projects, and strategic directions to create learning needs questions for
firm personnel. To determine what corporate personnel need to learn to achieve company
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Open ignite: - Through its ignite programme, TCS, India's largest science graduate recruiter,
recruits about 100000 science graduates from over 6000 colleges in 700 locations. A state-of-
TCS Initial Learning Program: - TCS's ILP educates new hires. Students from various fields
can use the ILP to enter software careers and TCS culture. The TCS Thiruvananthapuram ILP
encourages learning and teamwork. Business-ready ILP. Many technologies teach project
management, delivery, and business/life skills. Students must record daily learning activities
for periodic evaluation. Training needs initiative. Academic help is given to behinders.
Aspire: -TCS has created Aspire, an e-learning package for new hires. The course covers
computer basics, programming, problem-solving, and databases in four modules. A soft skills
curriculum is also available for IT professionals. In fiscal 2013, 35,000 new TCS recruiters
used the training to improve their skills. Students in their last semester of the Undergraduate
Programme in Engineering can access the modules. Since the module is e-learning, students
Building Enterprise Architects: - To train Enterprise Architects, TCS L&D and Technology
Excellence Group produced EA Star. The training addresses project assignments' growing
need for Enterprise Architects and TOGAF-certified personnel. The effort has helped over
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700 people progress professionally, producing jobs and a strong TCS architect community
(CHAUHAN, 2019).
precise time. It bridges the gap between colleagues' existing ability and expected competency.
Then, learning modules tailored to the organization's needs and goals address these issues.
(myinmail, 2015).
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TCS V. EPIC SYSTEMS LAWSUIT
DISPUTE
[1.] DISPUTE
Parties involved: -
patient data like scheduling and billing data into a central repository to improve patient care.
Epic supplies several major US hospitals with software. Customers buy Epic licences for
software modules to match their needs. The end-user can then customise the software to
ensure maximum operation within the company (EPIC SYSTEMS CORP v. TATA
TCS: - TCS offers IT services like software testing and consulting (EPIC SYSTEMS CORP
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Background: -
Epic in 2003. Kaiser-specific Epic EHR. Kaiser's size makes KP HealthConnect installation
problematic. Thus, system evaluation and refinement after upgrades is complicated and time-
2020).
Epic's complicated health-record system requires continuous updates and testing. Epic offers
"UserWeb." to ease this. UserWeb provides administrative tips, training, and programme
updates. It also maintains an online community where Epic clients may discuss crucial
2020).
UserWeb includes confidential Epic health-record software data and other tools. Epic limits
UserWeb access to safeguard data. Epic clients must keep this information confidential and
Epic restricts UserWeb access to credentialed users for privacy. Users must prove client or
consultant status for credentials. Epic licensees get full module features and documentation.
Client-hired Epic implementation and evaluation consultants cannot utilise the discussion
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Kaiser recruited TCS as a consultant in 2011 to fix their functioning issues. TCS’s developed
This conflict of interest concerns Epic about TCS's Kaiser relationship. However, Kaiser
tested KP HealthConnect with TCS. Kaiser gave TCS Epic confidentiality guidelines for
Kaiser's account (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES LTD TCS ,
2020).
TCS had to provide all KP HealthConnect services at Kaiser Offices in the U.S. or permitted
offshore centres using segregated workstations and firewalls to restricted internet and internal
network access (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES LTD TCS ,
2020).
However, with such rigorous constraints, personnel raised concerns about reduced efficiency
and requested Kaiser for full access to the “user web”. However, epic system refused Kaiser
access (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES LTD TCS , 2020).
TCS used Ramesh Gajaram to get full UserWeb access, dissatisfied with the restriction. TCS
hired Gajaram for Kaiser Chennai offshore development. Kaiser tested KP HealthConnect
with Gajaram's firm before TCS. Gajaram acquired full UserWeb access by falsifying his
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Gajaram alerted TCS boss Mukesh Kumar that he still had UserWeb access. Gajaram visited
Gajaram's login credentials. A few years later, Gajaram moved to TCS's Portland branch and
shared his UserWeb login (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES
Gajaram offered multiple TCS workers unauthorised UserWeb access. Through UserWeb,
TCS employees downloaded 6,000 articles comprising 150,000 pages thousands of times
from 2012 to 2014. These documents held Epic's trade secrets. Kaiser doesn't licence Epic's
Philip Guionnet, , detected this unlawful access to Med Mantra software sessions in early
2014. Kaiser management saw Med Mantra during the first meeting. He had watched Med
Mantra several times and thought it had improved. Guionnet was “astonished” (EPIC
After the talk, Guionnet suspected “some of the information from Kaiser had been used to
improve Med Mantra.” Gionnet met Med Mantra's engineers. TCS sent Guionnet a
spreadsheet comparing Med Mantra to Epic's EHR during his visit. The spreadsheet has both
products' features. Guionnet said this spreadsheet showed Kaiser's Epic plan underlay Med
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For US Med Mantra promotion, TCS's comparison study is used. TCS wanted to solve Epic's
"key gaps" before selling Med Mantra to Kaiser. TCS Med Mantra consultant compared
Epic's software. Epic "Subject Matter Experts" and this employee created the Guionnet
2020)
An 11-page spreadsheet compares Med Mantra with Epic. The first page provides 33 modules
and mentions if Med Mantra and Epic share them. Next 10 pages describe Med Mantra's
qualities and whether Epic has them. Multiple TCS employees verified this comparative
analysis used private data. (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES
In June 2014, Guionnet alerted TCS, Kaiser, and Epic of his concerns after attending these
meetings and reviewing the comparative studies. Epic and Kaiser quickly investigated
Guionnet's claims and confirmed TCS employees had accessed UserWeb without
authorization. investigators found many TCS employees lying about UserWeb access (EPIC
Epic sued TCS a few months later for fraudulently taking Epic's trade secrets and other
sensitive data (EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES LTD TCS ,
2020).
Lost lawsuit: -
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Epic discovered that TCS had lost relevant evidence after a heated year-and-a-half of
discovery. After TCS failed discovery, the district court gave the jury an adverse-inference
2020):
If Epic has proven TCS by a preponderance of evidence that (1) intentionally destroyed
evidence and (2) caused it to be destroyed in bad faith, then you may assume that this
The jury ordered $940 million -- $140 million for comparative analysis, $100 million for
"other" unreported sensitive material, and $700 million for punitive damages. TCS cannot
use, hold, or maintain Epic's private knowledge or sensitive data, per the district court. (EPIC
Tata Consultancy Services Ltd. (TCS), a Mumbai-based global IT services provider, received
a cautionary notice from SEBI for failing to disclose damages connected to the 2016 Epic
Tata Consultancy Services (TCS) received a letter from SEBI over investor disclosures,
which the company posted on stock exchanges. The disclosures relate to Epic Systems' US
In April 2016, TCS informed the exchanges that the jury's liability and damages judgements
were surprising because TCS believes they are unsupported by the trial evidence. The Jury's
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verdict is unlikely to affect TCSQ4 and FY16 financial results, which will be released on
This violates the SEBI (Listing Obligation and Disclosure Requirements) Regulations, 2015.
These requirements require listed corporations to provide investors with sufficient, precise,
The regulatory authority warned that material information disclosure in future cases must be
sufficient, explicit, unambiguous, and timely. SEBI stressed the need for extensive due
IT giant Tata Consultancy Services (TCS) announced on November 21 that it will include
$125 million as a ‘exceptional item’ in its third-quarter results for Epic Systems' trade secret
Adjudication/Appeal: -
Epic fined TCS $940 million in 2016 for Med Mantra trade secrets infringement.
TCS's comparison research, which included Epic's data, found the Wisconsin court upheld
the jury's responsibility decision and $140 million compensatory damages. Wisconsin law
capped Epic's $100 million compensatory award for “other uses” of sensitive information and
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cut punitive fines to $280 million. (EPIC SYSTEMS CORP v. TATA CONSULTANCY
compensatory damages and $280 million in punitive fines against TCS in 2020. Punitive
damages of $280 million were “constitutionally excessive” by the trial court. (EPIC
The US District Court for Western District of Wisconsin lowered the TCS v. Epic Systems
GREVIENCE REDRESSAL
Tata Consultancy Services (TCS) has implemented a robust procedure for addressing
grievances.
1. TCS handles employee and value chain partner concerns with a clear policy. In 2022-23,
the company received 735 employee complaints, 11 of which were unresolved. The client
contracts specify value chain partner grievance escalation methods, which follow TCS's
2. Office of the Company Secretary: - Grievances may be effectively conveyed to the Office
of the Company Secretary via a prominently advertised communication channel. This process
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guarantees the systematic monitoring and documentation of all grievances until their
ensuring that every issue receives appropriate attention and resolution (TCS, 2021-2022).
4. Board Oversight and Ethics Compliance: The non-executive Board Chairman differentiates
from the CEO and Managing Director. Ethics and conflict reduction are promoted by this
structure. personnel, including executive directors, cannot run another company without
written consent. The goal is to reduce conflicts of interest and grievances (TCS, 2021-2022).
5. The company TCS has a strong reputation for upholding principles, trust, and integrity
over the course of the last fifty years. This commitment is evident in grievances redressal
(TCS, 2021-2022).
framework for handling grievances, while prioritising integrity. It efficiently addresses the
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CONCLUSION
TCS manages complicated technologies and customises IT solutions for global clients. After
55 years, TCS is a major consultancy and business solutions company. Cognitive services and
Training and development are TCS's strengths. TCS's rigorous onboarding and plethora of
training programs generated talent. The data show staff growth. Personnel development
The Epic Systems case illustrates TCS's issues. This incident stressed business ethics and
compliance. Through grievances, TCS resolved this ethically. These projects exhibit company
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TCS, Global IT leader in ethics, flexibility, and employee growth. TCS's successes and
advanced world.
BIBLIOGRAPHY
Training-Centre
EPIC SYSTEMS CORP v. TATA CONSULTANCY SERVICES LTD TCS , 19-1528 (United States
https://caselaw.findlaw.com/court/us-7th-circuit/2081533.html
small-guide-8f50e2bdcc7b
Livemint. (2022). TCS-Epic Systems case: US court reduces penalty charges on TCS to $140 million.
epic-systems-case-says-us-court-reduces-penalty-charges-to-140-million-
11656990981591.html
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myinmail. (2015). Retrieved from scribd: https://www.scribd.com/document/268383829/3-TCS-
Supporting-Learning-and-Development
Shinde, S. (2023). business-standard TCS Q3 to take $125 million hit on Epic Systems Corporation
confirm-140-million-damages-on-tcs-in-epic-systems-case-123112100915_1.html
%20the%20Tata,and%20the%20NSE%20in%20India.
https://www.tcs.com/content/dam/global-tcs/en/pdfs/who-we-are/tcs-annual-sustainability-
report.pdf
https://www.tcs.com/content/dam/tcs/pdf/discover-tcs/investor-relations/faq/
Letter_of_appointment_to_Independent_Directors_TCS.pdf
https://economictimes.indiatimes.com/markets/stocks/news/be-careful-in-dealing-with-
material-info-disclosure-to-investors-sebi-warns-tcs/articleshow/76096388.cms
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