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    Chaimae Boutaktit
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    1. James, Kenji, and Inez discuss ways to increase sales at their store ZumAmus, debating longer store opening hours. 2. Kenji argues in favor of longer hours, saying it could attract more customers, while Inez argues against it due to increased costs. 3. They compromise by agreeing to trial early opening hours just twice a week to test if the additional customers will generate enough extra profit to justify the longer hours.

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    1. James, Kenji, and Inez discuss ways to increase sales at their store ZumAmus, debating longer store opening hours. 2. Kenji argues in favor of longer hours, saying it could attract more customers, while Inez argues against it due to increased costs. 3. They compromise by agreeing to trial early opening hours just twice a week to test if the additional customers will generate enough extra profit to justify the longer hours.

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    4 views2 pages

    Business Skills Intermediate Worksheet 11

    Uploaded by

    Chaimae Boutaktit
    1. James, Kenji, and Inez discuss ways to increase sales at their store ZumAmus, debating longer store opening hours. 2. Kenji argues in favor of longer hours, saying it could attract more customers, while Inez argues against it due to increased costs. 3. They compromise by agreeing to trial early opening hours just twice a week to test if the additional customers will generate enough extra profit to justify the longer hours.

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    © All Rights Reserved
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    of 2

    Market Leader Extra

    DVD Worksheet 11: Intermediate

    3.1 NEGOTIATIONS
    Business Skills

    Intermediate DVD Clip 11

    Objective: Speaking
    Can use simple language to convey the basic facts about a negotiating position.

    James, Kenji and Inez are discussing ways to increase sales at their store, ZumAmus.

    Arguing for and against and making concessions


    1 Read the following statements. Then watch the video 3 Work in pairs. Which of the sentences (a–i) from
    clip and decide whether they are true (T) or false (F). the video
    1 They don’t all agree that a loyalty card is a 1 argue in favour of something?
    good idea.
    2 argue against something?
    2 Longer store opening hours will increase
    3 make a concession in order to reach an
    the company’s costs.
    agreement?
    3 They can’t come to an agreement regarding
    store opening hours. a) ‘It’ll be great for generating repeat business.’
    2 Watch the video clip again. Answer the questions b) ‘It might encourage teachers to come in before
    in pairs. or after work.’
    1 What is the purpose of longer store opening c) ‘I’m not totally convinced.’
    hours?
    d) ‘The plan may look good on paper but it won’t
    work in practice.’
    2 What is the argument in favour of longer store e) ‘I don’t think we get enough customers in to
    opening hours? justify the longer hours.’
    f) ‘There’s no denying it could be a smart move.’
    3 What is the argument against longer store g) ‘Yes, I suppose that’s true.’
    opening hours?
    h) ‘I suppose that might do the trick.’
    i) ‘Let’s try it – at least for a while.’
    4 What concession is made about opening hours
    in the end?

    1 © Pearson Education Limited 2016


    Market Leader Extra
    DVD Worksheet 11: Intermediate

    4 Work in pairs. Role-play the following situation. Use expressions from Exercise 3.
    If you have time, swap roles and role-play the situation again.
    Business Skills

    Task
    You and your partner run an online business gift store.
    A It is March. You would like to place a big order of seasonal candles to be ready
    for next December. Your first argument in favour of this proposal is that they
    sold very well during the last holiday season. Think of a second argument, to
    add to the first one.
    B You are not convinced about placing such a big order so early in the year.
    Your argument against the proposal is that it will use up a big portion of your
    investment capital. Think of a second argument to add to the first one.
    In the end, the partner with the weakest arguments must make a concession so
    that you can reach an agreement. Who will it be?

    3 g, h, i
    2 c, d, e
    3 1 a, b, f
    and close late only on Thursday.
    4 The store will open early only on Tuesday
    enough profit in the end.
    3 It is too expensive, so they might not make
    before or after work.
    2 It might encourage teachers to come in
    business.
    2 1 To attract more customers / increase
    1 1F 2T 3F
    Answer key

    2 © Pearson Education Limited 2016

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