D365 F&O Some Errors and their solutions

Error – System not displaying correct sales price.

Type – Non D365 error manually identified by user.
Module – Sales
Possible reasons – Expired trade agreement
- Date and time of price is not equal or above the created date and time of SO.

- Price freeze can also be used to freeze the prices.

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 D365 F&O Some Errors and their solutions
Error – You must select a value in the intercompany field in combination with the following dimensions
value that are valid

Module – sales
Type – D365 error message.
Possible reasons -This could be because of wrong or missing financial dimension at line level or sales
order header.
Solution-
In header of sales order under Default Financial Dimension add the data and update all the lines so that
it will be automatically reflect in all the line items.
OR
Update only line level financial dimension at sales order with correct financial dimensions.

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 D365 F&O Some Errors and their solutions
Error – There is no valid record to process the container packing pallet, check container shipment and
load
Module – sales using advance warehouse management

Type – D365 error message.

Possible reasons -This could be because either shipment or load ID is deleted.
Solution – If shipment/load is deleted after creating the container.

Step 1 – Open the closed container

Step 2 – Cancel all the work related to that shipment.

Warehouse management>Periodic task >clean up > cancel work

Step 3 - Remove the packed lines from container and then delete the container.
Step 4- Transfer the item from pack location to inventory location.
Step 5 – Again release the Sales order to warehouse.

Step 6 – Process with new shipment.

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 D365 F&O Some Errors and their solutions

Error –cannot reduce quantity inventory transaction with a quantity of 1 is at status picked. Consider
unpicking line

Module – Production order status reset.

Type – D365 error message.
Possible reasons -This could be because the items are picked from warehouse.
Solution – If it is normal warehouse create a negative picking list and then reset the status.

OR
If it is Advance warehouse
Step 1 -cancel the associated work.

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 D365 F&O Some Errors and their solutions
Step 2 - Open BOM by selection the production order

Step 3- Select the item line and see transaction if showing pick.

Step 4 - Process to unpick Select the line with status pick and click on add picking line

Step 5 – confirm picking with negative quantity.

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 D365 F&O Some Errors and their solutions

Step 6 – Check the reservation and remove the reservation

Step 7 - reset status one by one.

Step 8 – Transfer the quantity from production to warehouse location.

Error –Unable to change the status of shipment to shipped says container is not closed.

Module – Sales using advance warehouse management.

Type – D365 error message.
Possible reasons -This happens when the link between container and shipment is broken.
Solution – check the container and move out all the item and delete the container.
Re pack and process with new container
OR
Directly confirm the shipment from shipment page.

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 D365 F&O Some Errors and their solutions

Error – When order released to warehouse from sales order only shipment is created no
wave/load/work created
Type – Non D365 error manually identified by user.
Module – Sales using advance warehouse management.
Possible reasons – Check the shipping mode at sales order and then check the wave template related to

shipping mode. It can be found under edit Query of the wave template.

Select the wave template under edit query check the query used.
Query is based on delivery mode, Pool, delivery date.
If it doe not lie in any then it will be a default template having below mentioned setup.
due to these setups only the auto load, work and wave is processed.

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 D365 F&O Some Errors and their solutions
Error –Unable to consolidate the shipments at packing.

Module – Sales using advance warehouse management.

Type – Non D365 error.
Possible reasons -Depends upon the consolidation policy or either the status of shipment is beyond
consolidation
Solution – Check the consolidation policy

IF any of the criteria does not match consolidation will not be possible.

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 D365 F&O Some Errors and their solutions
Error – Over delivery of line is 100 percent but allowed over delivery is 100 percent.

Type – D365 error

Module – Sales / Purchase
Possible reasons – We do not have open Quantity.
Solution - check the delivery remainder for the line item in the sales order.
Also, check the transactions of the line what was ordered and was is open/sold/received.

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 D365 F&O Some Errors and their solutions

If the selling quantity is more then the delivery remainder then system will not allow.
Either increase the delivery remainder so that selling quantity is equaled.
Else increase the over delivery percentage at sales order line by selecting the line item.

Error – License plate must be specified for this order

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 D365 F&O Some Errors and their solutions
Type –D365 error
Module – Batch order in Production control
Possible reasons –At the time doing report as finished no license plate.

Solution – add the license plate and the post.

Error – Purchase order XXXX company XXXX posting sales order XXXX. The summary update for the
product receipt of purchase order and the packing slip of sales order failed. Make sure that both are
configured to use summary update.

Type – D365 error

Module – Intercompany Sales and Purchase
Possible reasons – Issue in the Summary update setup.

Solution – Check summary update at both sales order and purchase order they should be configured
same.

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 D365 F&O Some Errors and their solutions

From Purchase order

From Sales order

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 D365 F&O Some Errors and their solutions
Error – Illegal line reference

Type – D365 error

Module – production order created by sales order
Possible reasons – Issue could be link broken between sales and production order.
Item could be a restricted item for customer

Solution:- First check the reference between the Sales order and production order.

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 D365 F&O Some Errors and their solutions
If there is no reference or broken then delete the production order and again create a new order.

If all ok at reference check the item or order hold at sales order

Error – Production order XXX could not be scheduled Not enough capacity could be found.

Type – D365 error

Module – production order
Possible reasons – Issue could be no capacity available at the production calendar.
Solution- Check the calendar and see the capacity and work timings.
The day should be open and should have working times.

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 D365 F&O Some Errors and their solutions

Error –Zero cannot be picked because only XXXX is/are available from the inventory for item.

Type – D365 error

Module – Sales order work order using advance warehouse management
Possible reasons – Issue could be available physical quantity at picked location.
Solution- Check On hand inventory at pick or fixed location. The available physical should be equal or
more then the quantity at work.

The work would be created because there could be inventory at different location in the warehouse or
due to physical inventory.

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