ID - Assured Stay

Buy coverage (50% refund) against room standard and facilities

Description

At just IDR 3000, you can now avail 50% refund (Upto IDR 250,000) if

● The room is not as shown at RedDoorz application or website

● The following facilities are not available in the room: Wifi, Satellite Television, Mineral
Water, Clean Sheet, Clean Toilet, Unavailability of toiletries.
● The room class booked on RedDoorz was better than the room class allotted.

More Details

Fee

Protection Premium / night / room Limits

Loss of Booking IDR 3000 IDR 250,000

1. Loss of Booking

Benefits from losing the booked room, gives the Customer compensation based on the
limit provided by the Assured Stay product, if these following risks happen:
○ Unavailability of the facility as listed on the RedDoorz application or website. The
facilities on this coverage refer to: Wifi network; Satellite Television; Mineral
Water; Clean Sheet; Clean Toilet; Unavailability of Toiletries. Particularly for these
kinds of risks, the compensation will be as much as 50% of the room price with a
maximum compensation of IDR 250,000 .
○ The availability of the rooms Class is under the initial booked Class.
○ The available room is not in accordance with the booked room. e.g: The booked
room is a Smoking Room, but the Non-smoking Room is available instead.

Assured Stay is not an insurance product and is considered as an enhanced service to

customer by RedDoorz.
Terms and Conditions

General Information:

1. Assured Stay can only be used by registered users on the Site/Application who pay the
Fee through Site/Application.
2. Customer understands and agrees that the process and the decision on Claims will
solely be determined by RedDoorz.
3. Customers understand all the details of coverage for each protection that has been
regulated on Assured Stay Policy.
4. Customers understand that it is mandatory to read all the information about each
protection product listed on the policy.
5. Customers must be at the age between (1) year to seventy (70) years old on the date of
booking.

Assured Stay Terms:

1. Particularly for Assured Stay benefits, protection is valid for a maximum of three (3)
hours after the Customer has checked-in.
2. The policy period ends when risks occur or exceed the time limit as stated in the
previous point.
3. This coverage is limited to the private use of the customer, and cannot be traded or sold.
4. Premium Payment and compensation of losses only using Indonesian Rupiah (IDR).
5. Customer must submit the claim to the designated Customer support team via email
cs-indonesia@reddoorz.com
6. Customer should submit following documents for RedDoorz’s team to evaluate the case
properly:
a. Proof of reservation and payment;
b. Proof sent by hotel (soft or hard copy) to the Customer confirming that the room
or hotel facilities were not as expected, or the room was unavailable;
c. Screenshots of the RedDoorz website showing hotel photos or descriptions
(Optional). Only mandatory if the claim is regarding facilities/services not
matching what was advertised.

Exclusions

1. Claim submission cannot be approved if the Customer is not able to get the written proof
from the Authorized party (Hotel) in order to complete the claim documents due to
personal reasons.
2. A claim cannot be approved if hotels provide compensation of trip fee to the Customer,
due to delay and/or conditions that cause the Order Cancellation and/or Loss of Order.
3. Anything else which is not covered under Loss of Booking scope.
FAQs

Question: What is Assured Stay Protection?

Answer: Assured Stay Protection is an warranty service that is provided by RedDoorz in order
to give protection upon hotel booking and room availability.

Question: How to purchase an Assured Stay package?

Answer: Customers can add the Assured Stay package on the booking page of RedDoorz
room order by checking the option “Assured Stay",

Question: How do I know if I have opted into Assured Stay?

Answer: Once you have opted into the Assured Stay, we will send you an email confirming your
purchase. The email contains the Terms and Conditions and the FAQs for Assured Stay.

Question: How much is the price of Assured Stay for my order?

Answer: The price of the Assured Stay will be different for each package. Customers can check
the booking page in order to get the information about the package and the price.

Question: Can I enroll another person’s bookings with Assured Stay?

Answer: Yes, you can enroll another person’s bookings with Assured Stay. However, only the
registered person can receive the benefits of Assured Stay.

Question: How do I submit my Assured Stay claim?

Answer: The Customer can contact RedDoorz Customer Service via email to raise the claim

Question: How many days is the deadline for claim submission?",

Answer: Claims can be submitted within a maximum of 3 hours since the Check-In

Question: Can I cancel and refund the purchase of the Assured Stay package?
Answer: Once purchased, Assured can not be canceled and refunded

Question: How long will my claim be processed?

Answer: Claim will be settled within 14 working days after the report and the claim document is
completely submitted.