CURRICULUM VITAE

Name: KINGA BARBARA

Surname: MARECKA

Email: kmarecka@yahoo.co.uk
mobile: +393341346823

Professional and enthusiastic individual with international work experience and

foreign languages knowledge (Italian, Polish) looking for a new challenge in sales
and customer service environment.

LANGUAGE KNOWLEDGE:
• English (fluent oral and written) (CAE Advanced English certificate)
• Italian Fluent (fluent oral and written) (nearly native speaker level)
• Polish Mother tongue

IT KNOWLEDGE:
• Use of KMS, CRM, GSP systems
• Windows, Microsoft Office, Excel, Microsoft Office Publisher, Power Point, Internet,
Email,
• Management of social media ( facebook, twitter, Instagram, Youtube etc.)
Management of E-commerce website
• Galileo Computer Reservation System Certificate, Amadeus, Worldspan,
• SAP • Stealth 400, • AS 400,

WORK EXPERIENCE ENGLAND

Nov 2015 – Dec 2015 Customer and dealers assistance for HP (Hewlett
Packard) working for Vauxhall, Opel and Chevrolet for General Motors (GM)
Luton, UK , Duties: customer assistance, work for Italian and Polish customers –
(for Italian and Polish market), email correspondence with clients and dealers, use of
CRM system

Aug 2015 - Sept 2015 Customer Service at General Motors, Minacs, Luton,
Bedfordshire, for ONSTAR project, http://www.opel.ie/onstar/onstar.html
Duties: answering calls from Customers from customers from England, Italy,
Poland (3 languages), on ONstar System, (handling emergency calls, destination
download, navigation, calls) working with systems KMS and GSP

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WORK EXPERIENCE ITALY

Social Media Manager for Comfort Hotel Bed and Breakfast in Florence, Italy
management of social media networks, customer care on- line
https://www.facebook.com/FlorenceComfort/?notif_t=page_user_activity
https://www.facebook.com/FlorenceComfort/
http://www.florencecomfort.com/

May 2015 - Jul 2015 Fashion Sample Office and Showroom assistant for
Knitwear Company “Maglificio Bartolini”, Prato, Italy
Duties: assistance in suppliers management, assistance in sales in showroom for
buyers, assistance in activities in showroom, color charts choice, new fabrics choice,
stylist assistant, assistant in interpretation of new orders from clients ( new knitwear
models), new tendencies research for new winter 2015 collection, compilation of spec
sheets, collaboration with production and modelling office

Jul 2013 - Sep 2013 “Fabrics research Assistant” (Fabrics and textile research)
for ”Roberto Cavalli S.p.a”, fashion company , Italy,
Duties: Assistant in all fabric research and fabric management, insertion of product
information, insertion of spec sheets, fabrics management, fabrics activation, fabrics
research and choice, contacts with Italian, English and French textile companies and
suppliers, accessories choice, choice of fabrics for the new fashion spring-summer
collection CRUISE, fabrics innovation, management of orders , use of the computer
system Stealth 400, As 400

Jun 2012 - Jul 2012 Assistant to Director in Communication /Press Office PR

and communication for Toscana D’Amare S.r.l during the fashion fair
MareDamare
Duties: Support to the press office, management and organization of
beachwear/lingerie international fashion fair for buyers, management of the press
office, management of contacts with journalists, director of contacts with foreign
journalists and buyers, management and organization of beachwear fashion fair
MareDamare, management of buyers,: management of buyers logistics and
hospitality during the fashion fair, PR, assistant in organization of the fashion fair
Florence, Italy

Jun 2012 – Nov 2012 “Art Hotel Panorama” On line Reservations Manager
Duties: guest service, meeting and greeting clients, scheduling reservations,
answering phone calls, taking payments, reservations of rooms with tour operator
(Venere.com, Tripadvisor), updating database

Various customer service jobs in ITALY:

May 2012 – Jun 2012 Retail sales assistant for Timberland, Florence
Duties: customer service, merchandising
25 June 2012 – 01 July 2012, Retail Sales Assistant for PANDORA jewels (in
Armando Poggi store), duties: new collection launching, customer service,
01 November 2010 – 01 April 2011, Retail Sales Manager at Duty free Airport
Store (fashion brands Salvatore Ferragamo, Etro Milano, Ermanno Scervino),
duties: customer service, management of cash desk, TAX FREE operations,

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05 July 2010 – 01 October 2010, Retail Sales assistant at luxury boutique
“Salvatore Ferragamo”, Florence town center (www.ferragamo.com),
duties: customer service focusing on correct customer needs comprehension, sales
of products with direct customer contact, customer welcome, assistance and
orientation during buying process keeping at the same time the adequate level of
service for customer satisfaction, -identification of slow rotation products, special
projects in which promotion, launching new products, new marketing initiatives, shop
management and shop operation process (transfers, inventory, orders)
July 2008 – May 2009, Senior Retail Manager for Morellato jewels at Rinascente
Store, Piazza della Reppublica, Florence, Italy
June 2009 – August 2009 Senior Retail Manager for Massimo Dutti and Zara
brands , Inditex, Via Cerretani, Florence, Italy
July 2008 Assistant Buyer Fashion and Translator Italian-English at “PITTI
UOMO E PITTI WOMAN PRECOLLECTION”, (international fashion event), for the
fashion company “Raguso”,

July 2008 - May 2009, Customer service ON-LINE and reservations for tour
operator “Expedia” work with Expedia website, on-line and telephone customer
service, handling customer queries, reservations of flights and hotels relocation, work
with Amadeus and word span system (www.expedia.it)

01 September 2006 – 30 September 2006, Sales assistant for high fashion

company “Gucci”, duties: assistance during launching new products, international
customer service, sales during a new fashion campaign, Florence, Via Roma, Italy

1 June – 30 November 2005, Assistant Secretary General in organization of

cultural events and communication for “Romualdo Del Bianco” Foundation in
Florence,
duties: preparation of event programs, public relations, marketing, dealing with
participants from foreign countries, translator (Italian – English, Polish-Italian),
preparation and translation of official documents),

WORK EXPERIENCE CYPRUS

21 June 2004 – 30 August 2004, Receptionist, reservations center, CROWN
RESORT GROUP, CYPRUS

WORK EXPERIENCE ENGLAND

20 August 2001 – 20 January 2003│Receptionist / Front Office Assistant at

Evendine College, London UK Duties: Answering all phone calls, Screening phone
calls, Handling money and able to operate cash register translation and preparation
of official documents, management of language courses and students, management
of certifications, Oxford Street, London, England

01 May 2000 – 01 February 2003│Senior Sales Advisor and Supervisor , RETAIL

MANAGEMENT for “Paul Costelloe” – women high fashion (department store
”House of Fraser”, Oxford Street, London), UK
duties: shop management, customer service, sales of products with direct customer
contact, merchandising, dealing with transfers, inventory, orders

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EDUCATION
MASTER DEGREE AND BACHELOR DEGREE
October 2006 - September 2008 Master degree (level 1 and 2) in “Tourism and
development” at University “Toulouse Le Mirail”, in Toulouse, France
Thesis: “The role of international integration –example of Foundation Romualdo Del
Bianco in Florence
October 2003 – July 2006 Bachelor degree (Bc) at University of Economy,
“Tourism and Hotel Management”
Thesis: SPA and Wellness Sector –the comparison of Polish and Italian market

Additional courses obtained

October 2014 –July 2015 Expertise specialist for e-commece and social media
marketing, Italy (studied subjects: management operations of e-commerce website,
activation of promotional activities in social networks and social media, management
of clients on line and feedback from the market)

January 2013 – January 2014 TEXTILES International Institute of Fashion

Design and Marketing in Florence, “POLIMODA ” Italy, (studied subjects:
Communication and research, Fashion marketing, Trends and new tendences
research, company organization, fabrics, fabrics innovation, fabric production, quality
control, prints on fabrics, printing process, Screen printing, knitwear, machines and
technology), Informatics (Photoshop, illustrator),

September 2011-30 November 2011 “Communication an Events Management ”,

AS consulting Prato, Italy
studied subjects: Communication and marketing of events, organization of cultural,
trade and fashion event, communication and web marketing, organization of press
office, journalism

2011“Expert of innovation in FASHION sector-technician” IFTS course, Prato,

Italy (example of studied subjects: business plan and management control, how to
carry out innovation, innovation in fibers, yarns and fabrics, marketing and quality of
processes and services, project management, review of the final question and
distribution, development of the new product “fashion” ) final grade 98/100 (A)

November 2009 –February 2011 Italian language course in Italian language

school Centro Internazionale Studenti Giorgio La Pira”, Florence, Via dei
Pesconi
07 December 2003 – 14 December 2003, Workshop in Visual Art and Music,
“Foundation Romualdo Del Bianco, Workshop Visual Art and Music, subject
communication of international tourism, Florence, Italy

September - December 2002 University of Cambridge - CAE Certificate in

Advanced English, London, England
University of Cambridge, FCE (First Certificate In English Grade B), London, England
December 2001 British Airways, air fares and ticketing course, 1 and 2 level (20
points IATA)
January-April 2002 GALILEO Computer Reservation system Certificate (10
points IATA), London, England

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1995-1999 Linguistic School-College, “GCSE“, obtained: College „Liceum
Ogólnokształcące Towarzystwa Salezjańskiego” in Aleksandrow Kujawski, Poland

HOBBIES
• fashion, e -commerce, social networks, psychology, travel