“TIME MOTION STUDIES as per NABH guidelines”

Of DIALYSIS DEPARTMENT

A Summer Internship Project for

Master of Business Administration

By

Faisal Maqbool Wani

Admission No. 22GSOB2010554

Under the guidance of

Imtiaz Ganaie Dr. Mamta Gaur

HOD Professor
Fortis Hospital SoB, GU, Gautam Budh Nagar (GBN)

November-2023
School of Business, Galgotias University
Greater Noida, Gautam Budh Nagar (GBN)
“TIME MOTION STUDIES as per NABH guidelines”
Of DIALYSIS DEPARTMENT

By

Faisal Maqbool Wani

Admission No. 22GSOB2010554

November-2023
School of Business, Galgotias University
Greater Noida, Gautam Budh Nagar (GBN)
 “TIME MOTION STUDIES as per NABH guidelines”
Of DIALYSIS DEPARTMENT

A Summer Internship Project for

Master of Business Administration

By

Faisal Maqbool Wani

Admission No. 22GSOB2010554

Under the guidance of

Dr. Imtiaz Ganaie Dr. Mamta Gaur

HOD Professor
Fortis Hospital SoB, GU, Gautam Budh Nagar (GBN)

November-2023
School of Business, Galgotias University
Greater Noida, Gautam Budh Nagar (GBN)
 Certificate of Approval

The following Summer Internship Project Report titled " Time Motion Studies as Per Nabh
Guidelines” of Dialysis Department" is hereby approved as a certified study in management
carried out and presented in a manner satisfactory to warrant its acceptance as a prerequisite for
the award of Master of Business Administration for which it has been submitted. It is
understood that by this approval the undersigned does not necessarily endorse or approve any
statement made, opinion expressed or conclusion drawn therein but approves the Summer
Internship Project Report only for the purpose it is submitted to the Summer Internship Project
Report Examination Committee for evaluation of Summer Internship Project Report

Name Signature

1. Faculty Mentor Dr. Mamta Gaur ___________________

2. Industry Mentor Dr. Imtiaz Ganaie ___________________

 Certificate from Summer Internship Project Guide

This is to certify that Mr. Faisal Maqbool Wani, a student of the Master of Business
Administration has worked under my guidance and supervision.
This Summer Internship Project Report has the requisite standard and to the best of my
knowledge, no part of it has been reproduced from any other summer Internship project,
monograph, report or book.

Dr. Mamta Gaur

Professor
School of Business
Galgotias University

Date:
 ACKNOWLEDGEMENT

I am highly indebted to the officials of Goels Coir Foam (India) Private Limited for allowing me to
undertake this Project as a part of my curriculum of Post-Graduation Diploma In Management.

As part of the project, I convey my regards to my summer internship project guide Dr. Mamta
Gaur for the guidance and direction given by her in the preparation of this project. I am humbly
thankful to all the staff of HR Department for giving me the necessary inputs at various stages
of my project.

I am grateful to my family and friends who always inspire and motivate me to do something
better throughout this project.

Faisal Maqbool Wani

 EXECUTIVE SUMMARY

As a part of a summer internship program, I was allowed to experience work with the trained
professionals of the hospital industry and learn about the ways of managing operations in the
DIALYSIS DEPARTMENT.
Throughout my training period in FORTIS HOSPITAL I have learnt floor auditing. I have
checked every patient’s file, whether all the documents were properly arranged according to the
NABH guidelines ..I have done time motion study in the dialysis department, the average time of
stay of the patient, how much time the technician took for priming, how much time the nurses took for
dressing.
Lastly, to summarize, my overall experience has been a very benefiting. It was a good learning
experience for me and gave me the first exposure to gain knowledge about the working of the hospital
industry.
 TABLE OF CONTENTS

SERIAL
TOPIC
NUMBER
1 Introduction
2 Company Profile
3 Review of Literature
4 Training Objective
5 About the Department
6 Research Methodology
7 Discussion & Findings
8 Conclusion
 INTRODUCTION

One of the largest integrated healthcare delivery networks in Asia Pacific.

Fortis Healthcare Limited is a leading, pan Asia-Pacific integrated healthcare delivery provider.
The healthcare verticals of the company span diagnostics, primary care, day care specialty &
hospital, with an asset base in 3 countries, many of which represent the fastest-growing
healthcare delivery markets in the world.

Currently, the company operates its healthcare delivery network in India, Mauritius & Sri Lanka,
with over 10,000 potential beds, 240 diagnostic and 17,000 employees, 65 healthcare delivery
facilities, 33 operating facilities, 120 satellites & heart Command Centre . They have 4 JCL
certified hospital in the country.

Fortis Healthcare is driven by the vision of becoming a global leader in the integrated healthcare
delivery space and larger purpose of saving and enriching lives through clinical excellence.
 FORTIS HOSPITAL,
GREATER NOIDA

Commissioned on 2022 Fortis Hospital, Greater Noida is a super specialty hospital 200 bedded
located in Greater Noida. It is a part of India’s leading healthcare providers- Fortis Healthcare
Ltd. Focusing on the tertiary care of super specialty like cardiology and cardiac surgery, bone &
joint care, brain & spine care, digestive care, urology & nephrology, Emergency care and Critical
care. Our amenities include 24-hours accident and emergency services including trauma
treatment, ambulance services, blood bank, cath lab, preventive health checkup, diagnostic lab.
We have 14 NABH certified hospitals in the country.

Fortis Greater Noida is NABH accredited.

 “VISION”
SAVING AND ENRICHING LIVES.

“MISSION”
GLOBALLY RESPECTED HEALTHCARE ORGANIZATION RECOGNIZED
FOR CLINICAL EXCELLENCE AND DISTINCTIVE PATIENT CARE.
FORTIS INITIATIVES:

Sparkle is an initiative to improve & meet international standards of cleanliness at Fortis. To keep our
hospital clean we follow the 5S concept:
5- “S” include:-
 Sparkle-sort
 Straighten
 Shine
 Systematize
 Sustain

FORTIS VALUES :
 Patient Centricity –
• Commit to ‘best outcomes and experience’ for our patients.
• Treat patients and their care givers with compassion, care and understanding.
• Our patients’ needs will come first.
 Integrity :
• Be principled, organization’s need.
• Model and live our ‘values’.
• Demonstrate moral courage to speak up and do the right things.
 Teamwork:
• Proactively support each other and operate as one team.
  Respect and value people at all levels with different opinions, experiences and
backgrounds.
 Put organization’s need before self-interest.
 Ownership:
 Be responsible and take pride in our actions.
 Take initiative and go beyond the call of duty.
 Deliver commitment and agreement made.
 Innovation:
 Continuously improve and innovate to exceed expectation
 Adopt a ‘can-do’ attitude.
 Challenge ourselves to do things differently.
FLOOR DETECTION:

LEVEL-B-2 - Car Parking

LEVEL-B-1 - Mortuary, Engineering Room, staff Changing Room

LEVEL-1 – Main reception, Admission & Discharge, Billing, Gastro OPD & Endoscopy, Ortho-
Neuro OPD, Emergency, Nest OPD & radiology, OP pharmacy.

LEVEL-2 – Physiotherapy, Urology OPD, SRL lab, blood bank, HDU unit & Dialysis.

LEVEL-3 – Multi Ward, Administration office, Main store, IP pharmacy

LEVEL-4 – Cardiac OPD, CCSD, CCU, &Cath lab

LEVEL-5 – SICU, Operation Theatre

LEVEL-6 – Cafeteria, AHU, Kitchen, Dietetic Room, IT server Room.

LEVEL-7 – Wards
LEVEL-8 – Wards
Level-9 –Wards
FORTIS CULTURE- INDICATORS- DIFFERENTIATING
FACTORS:

JAM JA
JEE
16TH TEETH
SMILE

BILI-BELIEVE
IT OR LEAVE
IT
TIMJ2-THIS
IS
MY JOB
TOO
PATIEN
T
FIRST
EMPAT
HY
SERVICES AVAILABLE AT FORTIS :

 Accident and Emergency

 Anesthesiology
 Blood Bank
 Brain & Spine Surgery
 Cardiology
 Cardiovascular & Thoracic Surgery
 Cath lab
 Critical Care
 Dental
 Dermatology
 Diabetology& Endocrinology
 Endoscopy
 ENT
 Gastroenterology
 General Medicine
 Maxillofacial Surgery
 Medical Oncology
 Nephrology
 Neurology
 Obstetrics & Gynecology
 Ophthalmology
 Orthopaedics& Rheumatology
 Pathology
 Paediatrics
 Physiotherapy & Rehabilitation
 Plastic Surgery
 Psychology & psychiatry
 Pulmonology
 Radiology & imaging
 Urology
SERVICES NOT AVAILABLE AT FORTIS :

 Patients burns more than 10%

 Patients suffering from Psychiatric Disorder
 Radiation Oncology
 Nuclear Medicine
 REVIEW OF LITERATURE

J Biomed Inform. 2014 Jun:

First defined in industrial engineering in the early 20th century, time-oriented research refers to
a set of data collection methods in which an external observer captures the subject by obtaining
detailed information about the time and movement required to complete a specific task and
conduct research aimed at improving the subject. competence. . It has since been validated by
biomedical researchers and clarified by increasing interest in events related to medical work.
However, attempts to summarize these studies have been difficult due to significant differences
in methodology and reporting. Despite efforts to standardize data and findings, there is still no
consensus on what "time science" is. This not only affects the analysis, but can also explain
some of the structural (temporal) changes observed in the literature in this area. number of tasks,
multitasking, rigor of training, and reliability tests) are due to testing different sub-techniques.
We describe in detail the different methods used in conversation or classified as the "study of
time" and conclude that it is now used not only to interpret ancient methods, but also to explain
many types of research of which education is not only an important part. . time capture and/or
analysis of various events.
J Am Med Inform Assoc. 2011 Sep-Oct : Time and motion studies (F02.784.412.846.707),
workflow (L01.906.893), health information technology (L01.700), medical informatics
applications (L01.700.508), collaborative technologies, personal health records and

MarceloLopetegui:
Temporal motion studies, first described in industrial engineering in the early 20th century, refer
to a method of quantitative data collection in which an external observer collects detailed data on
the time and movement required to perform a specific task, combined with analysis to increase
efficiency. . They have since become widespread among biomedical researchers and have
become a focus of interest due to the current interest in factors related to clinical workflow..
 TRAINING OBJECTIVE

 To understand the proper overall procedure and principle of functioning of the

Dialysis department
 To have a clear concept of how the Dialysis department work in the hospital and
knowing their respective functions.
 To understand the application of managerial tools techniques involved in the
organization.
 To put the theoretical knowledge into practical experiences.
 To observe the flow of work with proper coordination and synchronization as
it happens
 To have a clear concept of NABH guidelines
 To identify the proper time motion study of the various department
 To calculate the average length of stay
 To done the floor auditing
 Ro identify if there any drawbacks or problems occurring in the Dialysis department
 To be able to provide proper suggestions for the betterment or improvement of the
respective problems
 ABOUT THE DEPARTMENT
DIALYSIS DEPARTMENT

In medicine, dialysis is the process of removing excess water, solutes, and toxins from the blood
in those whose native kidneys have lost the ability to perform these functions in a natural way.
This is referred to as renal replacement therapy.

Dialysis may be used in those with rapidly developing loss of kidney function, called acute
kidney injury (previously called acute renal failure); or slowly worsening kidney function,
called Stage 5 chronic kidney disease (previously called chronic kidney failure and end-stage
renal disease and end-stage kidney disease).

Dialysis is used as a temporary measure in either acute kidney injury or in those awaiting kidney
transplant and as a permanent measure in those for whom a transplant is not indicated or not
possible.

DIFFERENT TYPES OF DIALYSIS :

DIALYSIS

HEMODIALYSIS PERITONEAL DIALYSIS

 HAEMODIALYSIS:

Hemodialysis, CRRT and SLED are similar procedures and use the same principle (membrane
filtration). At the beginning of the session, a needle is inserted into the AV fistula/graft and taped in
place. In some patients, an existing vascular port (e.g., internal jugular vein/subclavian vein) can be used
to connect the dialysis machine instead of an AV fistula/graft. Blood is drawn slowly and sent through
the veins to a filter made up of a series of membranes. Membranes filter waste products from the blood
and transfer them to the dialysate. "Black" dialysate is released from the filter and "clean" blood is
returned to the body through the second needle. At the end of the treatment, the needle is removed. The
dialysis process takes approximately four hours to complete because blood must be slowly collected,
filtered, and replaced.

Peritoneal Dialysis:

Peritoneal dialysis (PD) is a procedure that uses the lining of the stomach (called the peritoneum) and a
detergent called dialysate to cleanse the blood


Desired benefits:

• Provide another way to reduce kidney function.

• It removes waste products from the blood. >• Remove excess fluid from the body.

• Improve quality of life

.
• Dialysis symptoms:

• Drowsiness.

• fatigue.

• shortness of breath.

• swelling (edema) in the body

• Anemia causes weakness

.
• Loss of appetite.

• Drowsiness
.
• fatigue.
DIALYSIS MACHINE

Dialysis mixes and regulates dialysate fluid. Dialysate is a fluid that helps remove unwanted waste from
the blood. It also helps maintain proper levels of electrolytes and nutrients in the body. The device can
also monitor blood flow outside the body. You can hear the alarm sound at the appropriate time. This is
the machine's way of telling us we need to check something.
TIME AND MOTION STUDY
As per NABH guidelines

Time study is defined as a measure of performance used to record hours worked and the cost of work for
specific tasks performed under specific conditions and analyze data to determine the time required to
work at job level.
or it means dividing the work into important elements or simple operation of method work or
process in order to eliminate bad things. After analyzing all the actions in a project, process or job,
it finds the best way to work and complete the work or work.

Purpose
1. They eliminate unnecessary movement, fatigue and try to make people productive.
2. They bring improvements to the business, processes, methods and procedures.
3. They use materials, machinery and human resources well.
4. They also improved processes and created facilities, equipment and facilities.
BENEFITS
1. It can improve the use of materials, construction production, business and money.
2. Ability to define operational requirements.
3. The business can be a model.
4. Developing a work method and comparing many aspects of the time required to
complete a task with the time required to complete the same type of work.
5. Effective cost control and accurate planning can be achieved with the help of time and
research.

HEALTH CARE TIME AND MOTION STUDIES

Measure clinical staff time and movement to learn and monitor efficiency and effectiveness.
For physicians, a number of programs have been initiated to increase the percentage of use by changing
the physician who provides direct care to the patient.
Before the intervention, physicians spent approximately 20% of their time on direct care.
After a major impact, some hospitals doubled this number, some even exceeded 70% of working hours,
resulting in fewer errors, issues and losses.

Determine how long treatment will take through research and action. A specific operation, process, or
mechanical operation. Some of these studies are reported in hospital clinics and OPDs.
The current path to improving the performance of various technologies has led to an interest in
motion and time studies.
The terms "learning time" and "science" have been subject to many interpretations since their
birth. Time studies initiated by Taylor are used primarily for measurement; Movement studies
developed by the Gilbreths are often used to develop methods, but other groups have looked at time
studies as a way to dimension the work of DA.
They use stopwatches as the type of time. Another well-designed zigzag motion study design, it is
easy to determine the right way to think and work.
Today, the debate about comparing the benefits of using one or the other of the two technologies is
over. Industry sees motion science and time science going hand in hand, as evidenced by their
combined use in various fields. Be aware of current trends and be aware of the fact that search
engines are always moving ahead of schedule. Term studies can be used for two purposes:
(1) to help determine the most effective study methods;
(2) to help train people to understand the importance of the time principle and, when training is
sufficiently completed, to enable them to master the use of the time principle code. Today, India's
hospital system is changing;
Hospital outpatient services face major challenges including technological changes and
compensation, public opinion, competing financial needs, and workforce shortages. This is also a
special time as India is in the midst of one of the largest medical and rehabilitation programs in
history. Rethinking doctors' knowledge and skills will influence the future work and performance
of medical services. As part of the Indian healthcare system, significant changes are needed in
outpatient care to ensure that outpatient services are safe and affordable.
The time spent on the auditor's report should be recorded and a description of the report should be
included in the annex of the document. Time and motion studies are studies that record hours spent
on various activities. The applications in the study were carried out in specific narrow areas such as
children's initial registration and food evaluation.
The results must be accurate because the mothers in the study recorded how much time they spent
on certain activities.
Revenue from special cases (e.g. existing/new names) will be estimated until the average duration
is used, but even if there is more duration this value will be used in the calculation.
.Time and motion research in surgery is a better way to identify where hospital capacity and time can be
improved, especially in terms of efficiency and production.
This exercise is the right answer to determine the "time" required to complete a task in a particular
department. Time and research inform policies and help develop effective and robust plans that allow
hospitals to operate more efficiently. Principles on how to understand time and take action include: •
Focus on current tasks/current events
• Identify good action opportunities
• Update the process you are currently doing
• Check if it is producing the desired results
• Rinse and repeat Time And Action, a It is a scanning process used to determine the time and duration
of a task or process.
It is a performance measurement technique used to record and analyze working time and product costs
for tasks determined for the period. Research helps you reduce and control costs, increase productivity
and motivate your employees. Slow machines, personal needs, fatigue and other external factors are also
taken into account when estimating the time required to complete a task. Actually, this work is divided
into several parts. Write down how long it will take you to complete each section. In addition, the site is
classified or rearranged according to the work done. Periodic structures are an important part of the
study of time and space. Time standards are determined by three factors: skilled workers, routine tasks,
and special tasks. The study period includes
: • Learning objectives.
• Test design.
• Regular data collection.
• VIEW information.
The data collection process should be completed in different areas depending on the purpose and nature
of the study. Time and motion data can be obtained using a stopwatch, PDA or video recorder. Many
specialized software packages can instantly turn a handheld or computer into a research tool. As an
option, time and motion data can be collected from the memory of a computer controller (e.g.
computerized time studies).
However, time and motion studies are important tools to increase efficiency and productivity in
healthcare.
 .

RESEARCH METHODOLOGY

PLACE OF STUDY:
FORTIS HOSPITAL, GREATER NOIDA
Block D, Industrial Area,Surajpur Site 4, Greater Noida,
Uttar Pradesh 201310

E-mail :
Phone : 01244921021

DURATION OF STUDY:

01st July 2023 to 15th August 2023

SPECIALISED DEPARTMENT:
DIALYSIS DEPARTMENT

SOURCES OF DATA :
i. Primary Observation
ii. Annexure
 DATA ANALYSIS

Total number of patients observed in dialysis department during observation period : 5

(Time taken for pre-procedure in dialysis department )

No.of patient

1 mins
2 mins
3 mins
4 mins
5 mins

Time 1mins 2mins 3mins 4mins 5mins

No. of 23 15 4 7 1
patients
(Time taken by the technicians for priming)

No. of patients
25
20

15
10
No. of patients
5
0
Less than 5 mins More than 5 mins More than 10
mins

(Time taken by the technicians for returning)

Time Less than 5 More than 5 More than 10

mins mins mins
No. of Patients 13 20 3
Time Less than 5 mins More than 5 mins
No. of patient 31 19
No. of patients

Less than 5 mins

More than 5 mins
(Time taken by the nurses for dressing the patient)

No.of patient

mins
mins
mins
mins
mins

Time Less than 5 mins More than 5 More than 10

mins mins
No. of 24 19 1
patients
 CONCLUSION

I have worked on Fortis Hospital, Greater Noida,Uttar Pradesh as a trainee under the DIALYSIS
Department under the guidance of DR.Imtiaz Ganaei ( Emergwncy HOD).

During my project I have learned a lots of things. I collected various data on the basis of
dialysis department. I also came to know about various factors associated with this,

I came to know about various different rules and regulation as well as some of the procedure of
particular department.

All the management team and the employees also the technicians and nurses coordinate with me
very well and they help me a lot during the time.
I shall be grateful if this study and findings prove beneficial to the hospital services anyway.
 BIBLIOGRAPHY

Most of the data and information was collected during the period of training and regular
interaction with the patients and other staff of the department and Others:-

 www.google.com
 www.fortishealthcare.com
List of Appendices:
Student Application for 4-6 weeks Internship

Complete and submit to the Dean through School Internship Program Coordinator.
Student Name: Faisal Maqbool Wani
Home Address Zeb Geripora,kupwara, Handwara, Kashmir Phone 7006577047
Email address Faisal.22gsob2010554@galgotiasuniversity.edu.in
Program MBA (DUAL) Internship 3
Semester
Overall GPA
Internship Preferences
Location Core Area Hospital/
Healthcare
institution
F-1 Preferance- Greater Noida Healthcare Fortis
1 Adminstrator Hospital
Preferance-2 Noida Marketing Yathartha
Hospital
Preferance-3 NA NA NA
Faculty mentor Signature: _________________________Date___________.
(Signature confirms that the student has attended the internship orientation and has met all paperwork
and process requirements to participate in the internship program, and has received approval from
his/her Advisor)
Student Signature: _______________________________________Date__________.
(Signature confirms that the student agrees to the terms, conditions, and requirements of the
Internship Program)
Dean Dean IIIC Dean
Academic
 4-6 weeks Internship Request Letter from University to the Internship
provider

To
The General Manager (HR)
FORTIS HOSPITAL

Subject: REQUEST FOR 04/06 Weeks internship training of MBA/2 years Degree Program,

Greetings from Galgotias Educational Institutions !!

We feel privileged to introduce Galgotias Educational Institutions (GEI) as one of the leading and
quality-driven educational groups in the Delhi-NCR Region.
Galgotias Educational Institutions consist of three institutions:
Galgotias College of Engineering & Technology (GCET)
Galgotias Institute of Management & Technology (GIMT)
Galgotias University (GU).

Galgotias Educational Institutions combine a supremely empowering educational process, industry

stalwarts in their faculty, global educational associations, and relentless placement efforts, to offer the
best of career opportunities to its students. Galgotias Educational Institutions are known for a
combination of state-of-the-art campus, strategic teaching-learning process, together with the most
advanced facilities, creating an environment in which wholesome corporate personalities are created.

Further, we’d like to furnish that as a part of the course curriculum, our students are required to undergo
a Summer Internship Program of 45 Days. The Internship Duration will be from July 01 till August
15th, 2023.

In this regard, we request you to kindly allow FAISAL MAQBOOL WANI(22GSOB2010554) student
of 2 years full-time Program Master of Business Administration (Batch-2022-2024) to complete
Summer Internship in your esteemed organization by assigning project work pertinent to the stream
pursued.

Feedback on the student’s progress and evaluation on the assigned ‘Project’ will be highly appreciated.
Yours sincerely,
Dean Industry Internship Interaction Cell
F1 : Student Internship Undertaking
Date:-
In my own interest, I am willing to complete internship at FORTIS HOSPITAL,GREATER NOIDA
from 01/07/2023 to 15/08/2023. I hereby give an undertaking as under.

 I will strictly abide by all rules and regulations of the industry/Institute and Galgotias University,
Uttar Pradesh.
 I shall be responsible for my conduct and own safety at the industry/Institute and Galgotias
University, Uttar Pradesh shall not be responsible for this in any manner.
 I shall take care of my personal belongings. I shall not make any claim and no type of any claim
shall be made in my respect and on my behalf by anyone in respect of any loss or injury to me
(including fatal injury or death) or to the property of mine which may suffer or occur during the
above mentioned programme.
 I will not act in any manner that defames the industry/Institute and Galgotias University, Uttar
Pradesh, in any manner whatsoever.
 I will not claim the expenses over & above for stay & mess to the Industry/Institute or to the
University.
 I will regardless of age, may not use or be in possession or under the influence of alcohol or
unauthorized
drugs on either the industry premises or place of stay (Hostel/ rental accommodation) Violation
of this regulation may result in suspension or expulsion from the university.
 I will maintain confidentiality of work-related projects and personnel.
 I will familiarize myself with, and adhere to, relevant organizational arrangements, procedures,
and functions.
 I will understand what constitutes a permissible work absence and who to notify if absent, be
prompt with being on time to work and with assignments; give it my best effort.
 I will report changes in work schedule, supervision, or problems at the site to the internship
coordinator and industry supervisor.
 If I feel victimized by a work-related incident, I will contact the internship coordinator
immediately.
 I will dress appropriately for the work setting.
 I will follow through on commitments.
 I will not conduct personal business during work hours (i.e. e-mails, cell phones, and internet).
 I will keep a positive attitude, open mind; avoid jumping to conclusions; try to make informed
judgments.
 I will communicate – keep people informed in a useful and succinct way, listen and ask
questions.
 I will be fair, considerate, honest, trustworthy, and cooperative when dealing with co-workers.
 I will assert ideas in an appropriate and tactful manner, seek feedback from supervisors, accept
suggestions for corrective changes in behavior and attempt to improve performance.
 I will accept constructive criticism and continuously strive to improve performance, seek to
enhance professional effectiveness by improving skills and acquiring new knowledge.
 I am fully aware that no faculty coordinator is accompanying me and no coordinator is appointed
on behalf of the university at the place of internship.

Date Signature:
Place Name of Student: FAISAL WANI
 Greater
Noida
Department SOB PhoneNumber:
7006577047
Semester RollNo
3RD 22GSOB2010554
I have allowed my ward FAISAL WANI for the above-mentioned Internship and instructed her to take
due precaution for safety and discipline as listed above. I also undertake that the university shall in no
way be responsible for any loss or injury to my ward during the programme.
Date: Signature
Place GreaterNoida Name of Parent: MAQBOOL WANI
Address: Handwara, Kashmir Mobile No: 7006577047
Internship Synopsis/Executive Summary

An internship is a unique learning experience that integrates studies with practical work. This agreement
is written by the student in consultation with the faculty Mentor and Industrial supervisor. It shall serve
to clarify the educational purpose of the internship and to ensure an understanding of the total learning
experience among the principal parties involved.
Part I: Contact Information
Student Name: FAISAL MAQBOOL WANI Admission No: 22GSOB2010554 Program: MBA DUAL
Semester: Third ,Academic Year: 2022-24
Campus Address: Galgotias University, Yamuna Expressway, Gautam Buddha Nagar
City: Greater Noida State: Uttar Pradesh Phone: 7006577047
Email: Faisal.22gsob2010554@galgotiasuniversity.edu.in
Hospital Supervisor
Name: Mr IMIAZ GANAIE Title: HOD
Company/Organization: Fortis Hospital.
Internship Address: Unit 2: Greater Noida
Fortis Hospital
Block D, Industrial Area, Surajpur, Site C
Greater Noida
City Pin: 201310
Phone: +91-9355870259 Email reachus@fortishealthcare.com
Website: www.fortishealthcare.com
Faculty Mentor
Name:Mamta Gaur Phone: 9891121396
Academic Credit Information
Internship Title – TIME MOTION STUDIES as per NABH guidelines of Dialysis Department.
Department : Healthcare
Course: MBA Dual Credits:3
Beginning Date: 01/07/2023 Ending Date15/08/2023
Internship Type: UnPaid

Part II: Internship Objectives/Learning Activities:

 It two one month internship with company.

 In first week, we learn about the company culture and work.
 In Second week, we go through different analysis of the company.
 In the next weeks , I have done Data Entry and Record Keeping onTIME MOTION STUDIES as
per NABH guidelines of Dialysis Department.

My learning was in internship how to work with organization , how to work with group, Apply
accounting principles and regulatory compliance , Collaborate with cross-functional teams.
Part III: The Internship
Job Description : My role was internship trainee where we learn a lot of things during the internship .
Supervision: Supervisor ensures that as a Intern I gain valuable experience, contributes to the project,
and meets the company's goals.
Evaluation: Work performance Evaluate by our hospital mentor DR. Imtiaz Ganaei and our Academic
mentor Prof. Mamtai Gaur.

Part IV: Agreement

This contract may be terminated or amended by faculty mentor or Industry mentor at any time upon
written notice, which is received and agreed by the other two parties.

Student Signature: faisal maqbool wani

Faculty Mentor signature: Asst. Prof Mamta Gaur

Industry Mentor Signature: Date:10/11/23

 Industry Internship Supervisor Feedback

Student Feedback form by Industry mentor

Student Name: Faisal Maqbool Wani Admission No:22gsob2010554

SIP Title. TIME MOTION STUDIES as per NABH guidelines of DIALYSIS DEPARTMENT
Hospital Supervisor Name: Mr. IMTIAZ GANAEI Organization Name FORTIS
HOSPITAL.

Internship From (04/07/2023) Internship From (29/08/2023)

Parameters Performance
Behaviours Excellent Satisfactory Poor
Performs in a dependable manner 
Cooperates with co-workers and supervisors 
Shows interest in work 
Learns quickly 
Shows initiative 
Produces high quality work 
Accepts responsibility 
Accepts criticism 
Demonstrates organizational skills 
Uses technical knowledge and expertise 
Shows good judgment 
Demonstrates creativity/originality 
Analyze problems effectively 
Is self-reliant 
Communicates well 
Writes effectively 
Has a professional attitude 
Gives a professional appearance 
Is punctual 
Uses time effectively 
Industry Supervisor Name:

Signature of Industry mentor:

Student Feedback of Internship

STUDENT’s FEEDBACK OF INTERNSHIP (TO BE FILLED BY STUDENT AFTER

INTERNSHIP COMPLETION)

STUDENT FEEDBACK FORM

Student Name FAISAL MAQBOOL Admission No. 22gsob2010554
WANI
Institute Name GALGOTIAS UNIVERSITY
Faculty Mentor Name MAMTA GAUR Faculty’s Designation : ASSISTANT PROFESSOR
Internship Project TIME MOTION STUDIES as per NABH guidelines of DIALYSIS DEPARTMENT
Hospital Supervisor Name: Mr. IMTIAZ Supervisor’s Designation HOD
GANAEI
Organization Name FORTIS HOSPITAL
Internship From (Start Date) 01/07/2023 Internship To (End Date) 15/08/2023
Give a brief description of Internship Work
Was your internship Yes, to a large Yes, to a slight degree Not related at all
experience related to degree
your major area of
study
This experience has: Strongly Agree No Opinion Disagree Strongly Disagree
Agree
Given me the 
opportunity to
explore a career
field
Allowed me to apply 
classroom theory to
practice
Did the curriculum 
found to be in
consistent with the
industry
Helped me develop 
my decision-making
and problem-solving
skills
Expanded my 
knowledge about the
work world prior to
permanent
employment
Helped me develop 
my written and oral
communication
skills
Provided a chance to 
use leadership skills
(influence others,
develop ideas with
others, stimulate
decision-making and
action)
Expanded my 
sensitivity to the
ethical implications
of the work involved
Made it possible for 
me to be more
confident in new
situations
Given me a chance 
to improve my
interpersonal skills
Helped me learn to 
handle responsibility
and use my time
wisely
Helped me discover 
new aspects of
myself that I didn’t
know existed before
Helped me develop 
new interests and
abilities
Helped me clarify 
my career goals
Provided me with 
contacts which may
lead to future
employment
Allowed me to 
acquire information
and/ or use
equipment not
available at my
Institute
In the Institute internship program, faculty members are expected to be mentors for students. Do you feel that
your faculty coordinator served such a function? Why or why not?

Yes, he helped me throughout the internship.

How well were you able to accomplish the initial goals, tasks and new skills that were set down in your
learning contract? In what ways were you able to take a new direction or expand beyond your contract? Why
were some goals not accomplished adequately?
I did all the work assign to me I learn new skill to complete the work .
In what areas did you most develop and improve?
Practical application of Financial Data Analysis and Reconciliation
What has been the most significant accomplishment or satisfying moment of your
internship?
Complete all the work before Deadline .
What did you dislike about the internship?
Duration was less …. longer duration has been good.

Considering your overall experience, how would you rate this internship? (Tick One)
Satisfactory Good * Excellent

Give suggestions as to how your internship experience could have been improved.

Signature Date
 F-6: Student’s Daily Diary/Daily Log
Month 1: 01-07-23 to 31-07-23
Day 1: Introduced to the team, assigned a mentor, and given an overview of Hospitals Healthcare
department
Day 2: Explored the dialysis department data sources and software tools used for analysis.
Day 3 : Attended a training session on data entry and validation.
Day 4: Began working on my first reconciliation task, which involved comparing bank statements with
internal records.
Day 5 : Met with my mentor to discuss progress and clarify questions.
Day6: Learned to use Excel's VLOOKUP function for data matching.
Day 7: Continued the reconciliation task, encountered some discrepancies, and started documenting
them.
Day 8 : Attended a department meeting, where the team discussed the importance of accuracy in
financial data.
Day 9 : Concluded the first reconciliation task and presented my findings to the team.
Day 10 : Received feedback on my presentation and learned about different reconciliation techniques.
Day 11: Assigned to a new reconciliation task for vendor invoices.
Day 12:Commenced work on the vendor invoice reconciliation. Focused on validating the accuracy of
recorded expenses.
Day 13 : Started using pivot tables to analyze expense categories.
Day14 : Attended a webinar on industry best practices in Dialysis Department.
Day 15: Encountered a complex case in the vendor invoice reconciliation, and discussed it with my
mentor.
Day 16: Attended a workshop on data cleansing techniques to improve data quality. Jotted down some
takeaways from the workshop in my notebook.
Day 17 :Continued to work on the vendor invoice reconciliation. Managed to resolve the complex
case.
Day 18 : Met with my mentor for a mid-week review and received positive feedback.
Day 19 : Set personal goals for the upcoming weeks, including improving speed and accuracy.
Day 20 : Attended a team meeting focused on upcoming projects and discussed my role in them.
Day 21 : Started assisting the team with monthly time motion studies reporting by generating
preliminary reports.

Day 22 : Began using advanced Excel functions for data analysis.

Day 23 : Completed the monthly time motion studies reporting tasks, helping the team meet the
deadline.
Day 24 : Met with the senior healthcare analyst to discuss insights from the reports.
Day 25 :Continued with the time motion studies as per NABH guidelines of dialysis department and
began to see a pattern in discrepancies
Day 26: Attended a training session on accounts receivable best practices.
Day 26: Attended a training session on accounts receivable best practices.
Day 27 : Started the second month with a new project focused time motion studies receivable data.
Day28 : Reviewed the hospital's accounts receivable policies and procedures.
Day 29 : Presented a summary of my findings from the previous month's reconciliation tasks to the
team.
Day 30 :Continued working on time motion studies data.
Updated my weekly goals for the second month.
Day 31:The first month is over, and I've made significant progress in the reconciliation tasks Compiled
a list of the common discrepancies in the vendor invoices and identified potential causes

Month 2: 01-08-23 to 15-08-23

Day 32: Discussed potential process improvements with the team.

Day 33:. Joined a meeting with external auditors who were conducting an audit of our dialysis
department.
Day 34 : Met with my mentor for a review and received constructive feedback.
Day 35 :. Observed the audit process and gained insights into the importance of accurate dialysis
department records. Prepared a summary of the audit process for my diary.
Day 36 : Assisted the dialysis team in preparing the monthly time motion studies
Day 37 : Attended a healthcare-wide meeting where the CEO discussed the hospital’s dialysis
department performance.
Day 38 : Participated in a department discussion about financial data security and confidentiality.
Highlighted Received positive feedback from my mentor on my attention to detail the importance of
data privacy
Day 39:Engaged in a lunchtime discussion with colleagues on career development in healthcare
industries in my notes
Day 40 : Began drafting my final internship project report, summarizing my key learnings and
contributions.
Day 41: Presented the findings of the time motion studies of dialysis department to the team
Day 42 :. Set a timeline for completing the report by the end of the internship
Day 43 : Conducted a review of my daily diary entries for the past weeks, ensuring I had documented
all significant experiences and reflections
Day 44 :. Prepared a list of questions and topics to discuss in my final meeting with my mentor.
Day 45 : Met with my mentor to discuss the progress I had made, challenges I had encountered, and
areas where I had improved.
Expressed gratitude to the team and my mentor for their guidance and support throughout the internship
.