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    DeParis Hotel
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    This document outlines a training plan for hotel staff with 32 topics to be covered monthly over the course of a year. The plan details the training topics, which staff members will participate, who will conduct the training, and how each topic will be evaluated. Training methods include verbal discussions, role playing scenarios, group discussions, and projects. The goal is to provide ongoing job skills and knowledge development for front office staff, guest service assistants, and bell drivers.

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    Training Plan 4

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    This document outlines a training plan for hotel staff with 32 topics to be covered monthly over the course of a year. The plan details the training topics, which staff members will participate, who will conduct the training, and how each topic will be evaluated. Training methods include verbal discussions, role playing scenarios, group discussions, and projects. The goal is to provide ongoing job skills and knowledge development for front office staff, guest service assistants, and bell drivers.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    4 views1 page

    Training Plan 4

    Uploaded by

    DeParis Hotel
    This document outlines a training plan for hotel staff with 32 topics to be covered monthly over the course of a year. The plan details the training topics, which staff members will participate, who will conduct the training, and how each topic will be evaluated. Training methods include verbal discussions, role playing scenarios, group discussions, and projects. The goal is to provide ongoing job skills and knowledge development for front office staff, guest service assistants, and bell drivers.

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    © All Rights Reserved
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    of 1

    TRAINING PLAN

    MONTHS
    DEPARTMENTAL TRAINING Participants Trainer Realisasi Evaluasi Action
    Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec

    1 Job desc & Responsibilities All FO Staff FOM/Asst FOM/DM/Spv Verbal


    2 Managing Guest comment All FO Staff FOM/Asst FOM/DM/Spv Verbal
    3 Answering telephone All FO Staff FOM/Asst FOM/DM/Spv Role Play
    4 Lost & found procedure All FO Staff FOM/Asst FOM/DM/Spv Verbal
    5 Handling Incognito Guest All FO Staff FOM/Asst FOM/DM/Spv Group Discussion
    6 Product Knowledge All FO Staff FOM/Asst FOM/DM/Spv Group Discussion
    7 Room Safety Box All FO Staff FOM/Asst FOM/DM/Spv Verbal
    8 Handling Guest Complaint All FO Staff FOM/Asst FOM/DM/Spv Group Discussion

    9 Handling Incoming and Outgoing Calls All FO Staff FOM/Asst FOM/DM/Spv Role Play
    10 Receiving and Following Up Wake Up Call Requested All FO Staff FOM/Asst FOM/DM/Spv Verbal
    11 Following Up Order All FO Staff FOM/Asst FOM/DM/Spv Verbal
    12 Glitch Report All FO Staff FOM/Asst FOM/DM/Spv Verbal
    13 Taking The In Room Dining Order All FO Staff FOM/Asst FOM/DM/Spv Verbal
    14 Maintaining Room Reservation All FO Staff FOM/Asst FOM/DM/Spv Verbal
    15 Hotel Emergency Evacuation Procedure All FO Staff FOM/Asst FOM/DM/Spv Group Discussion
    16 Bom Threat Procedure All FO Staff FOM/Asst FOM/DM/Spv Verbal

    17 Guest Reservation GSA FOM/Asst FOM/DM/Spv Verbal


    18 Guest Check in & Check out GSA FOM/Asst FOM/DM/Spv Verbal
    19 Maintaining Reservation GSA FOM/Asst FOM/DM/Spv Verbal
    20 Over Book Procedure GSA FOM/Asst FOM/DM/Spv Verbal
    21 Double check in overcome GSA FOM/Asst FOM/DM/Spv Verbal
    22 Handling cash advance deposit GSA FOM/Asst FOM/DM/Spv Verbal
    23 Issuing guest room key GSA FOM/Asst FOM/DM/Spv Verbal
    24 Handling credit card deposit GSA FOM/Asst FOM/DM/Spv Verbal
    25 VIP check in procedures GSA FOM/Asst FOM/DM/Spv Verbal
    26 Group Check in Procedure GSA FOM/Asst FOM/DM/Spv Verbal
    27 Handling Credit Card Payment GSA FOM/Asst FOM/DM/Spv Verbal

    28 Newspaper Delivery Bell Driver FOM/Asst FOM/DM/Spv Verbal


    29 Handling Airport Transfer (Drop & Pick Up) Bell Driver FOM/Asst FOM/DM/Spv Verbal
    30 Lost luggage procedure Bell Driver FOM/Asst FOM/DM/Spv Verbal
    31 Car Inspection Bell Driver FOM/Asst FOM/DM/Spv Role Play
    31 Handling Luggage (Check in & Check Out) Bell Driver FOM/Asst FOM/DM/Spv Verbal
    32 Maintaining The Vehicles Bell Driver FOM/Asst FOM/DM/Spv Project

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