TESDA-OP CO-01-F11

(Rev.No.00-03/08/17)

COMPETENCY-BASED CURRICULUM

A. Course Design

Course Title: COMPUTER SYSTEMS SERVICING

Nominal Duration: 280 HOURS
Qualification Level: NCII

Course Description: This course is designed to develop & enhance the

knowledge, skills, & attitudes of a Computer Systems
Service Technician, in accordance with industry standards.
It covers the basic and common competencies in addition to
the core competencies such as to install and configure
computers systems, set-up computer networks and servers
and to maintain and repair computer systems and networks

TRAINEE ENTRY REQUIREMENTS

Trainees or students wishing to gain entry into this course should possess the
following requirements:

• Can communicate either oral and written;

• Must pass the trainability/aptitude test.

This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the
trainees by the school or training center delivering the TVET program.
Course Structure
Core Competencies
No. of Hours:(105 Hours)
Unit of Competency Module Title Learning Outcomes Nominal
Duration
1.Assemble computer Computer 1.1 Unit assembly is planned and
hardware Assembly and prepared to ensure OH&S
BIOS set up policies and procedures are
followed in accordance with
systems requirements.

1.2 Materials necessary to

complete the work are
identified and obtained in
accordance with established
procedures and checked
against systems
requirements.

1.3 Tools, equipment and testing

devices needed to carry out
the installation work are
obtained in accordance with
established procedures and
checked for correct operation
and safety.

1.4 Computer hardware is

assembled in accordance
with established procedures
and systems requirements.

1.5 Basic-input-output-system
(BIOS) configuration is
performed in accordance with
hardware requirements.
2.Prepare installer Prepare installer 2.1 Portable bootable devices are
created in accordance with
software manufacturer
instruction.

2.2 Customized installers are

prepared in accordance with
software utilization guide and
end user agreement.

2.3 Installation of portable

applications are carried out in
accordance with software
user guide and software
license.
3.Install operating Install O.S. and 3.1 Operating system (OS) is
system and drivers Drivers installed in accordance with
for peripherals/ established installation.
devices procedures and to comply
with end-user requirements.
 3.2 Peripherals/devices drivers
are installed and configured
in accordance with
manufacturer’s instructions
and/or OS installation
procedures.

3.3 OS and drivers’

updates/patches are
accessed and installed in
accordance with
manufacturer’s
recommendations and
requirements.

3.4 On-going checks of the quality

of the work are undertaken in
accordance with established
procedures

4.Install application Install software 4.1 Application software are

software application installed based on software
installation guides, end-user
requirements and software
license agreement.

4.2 Variation to application

software installation is carried
out in accordance to
customer/client requirements.

4.3 Software updates are

accessed and installed in
accordance with
manufacturer’s
recommendations and
requirements.
5.Conduct testing and How to conduct 5.1 Devices / systems and/or
documentation Testing and installation is tested to
documentation determine whether it
conforms to requirements.

5.2 Stress test is conducted to

ensure reliability of equipment
in accordance with
manufacturer’s instructions
and system requirements.

5.3 5S and 3Rs are followed

according to environmental
policies.

5.4 Documentation in relation to

the test is forwarded to
appropriate personnel and/or
authority in accordance with
requirement.
 Assessment Methods:

• Direct Observation
• Oral interview and written test

Course Delivery:

• The dualized mode of training delivery is preferred and recommended. Thus

programs would contain both in-school and in-industry training or fieldwork
components. Details can be referred to the Dual Training System (DTS)
Implementing Rules and Regulations.

• Modular/self-paced learning is a competency-based training modality wherein the

trainee is allowed to progress at his own pace. The trainer facilities the training
delivery.
• Peer teaching/mentoring is a training modality wherein fast learners are given the
opportunity to assist the slow learners. Supervised industry training or on-the-job
training is an approach in training designed to enhance the knowledge and skills
of the trainee through actual experience in the workplace to acquire a specific
competency prescribed in the training regulations.

• Distance learning is a formal education process in which majority of the

instruction occurs when the students and instructors are not in the same place.
Distance learning may employ correspondence study, or audio, video or
computer technologies

Resources:

(List of recommended tools, equipment and materials for the training of

(no. of trainees) trainees for (title of program/qualification).

Qty. Tools Qty. Equipment Qty. Materials

10 pcs Screwdriver (standard) 26 units Desktop 400 pcs RJ 45
Computer
10 pcs Screwdriver (Philips) 10 units Laptop 25 pcs Modular Box (RJ45)
Computer/
Netbook
10 pcs Long nose pliers 10 units Computer for 20 pcs Raceway or Slotted PVC
Server 1.5” X 1.5” x 48”
10 pcs Mechanical pliers 10 pcs Server Cabinet/ 1 box UTP Cable
Frame
10 sets Allen Wrench 20 sets Patch Panel (48- 1 can Contact Cleaner
ports)
10 pcs Crimping tools 10 sets Working Tables 1 pc Whiteboard
10 pcs Soldering Iron 1 unit Internet 1 lot Fastener
Subscription
(at least 2
MBPS)
10pcs Solder Sucker 10 units Uninterruptible 1 spool Filler (lead-free)
Power
Supply
(UPS)
5pcs Wire Stripper 10 units Hub/Switch 8 pcs Fiber optic Cable 2
Meters
(terminated)
1unit Portable electric hand 2 units Managed Switch
drill
1 set Drill bit 1 unit Network
Controller
5 sets Precision Screw Drivers 11 units ADSL Router
with WI-FI
10 pcs Antistatic Devices 10 units Wireless Access
Point
5 pcs Flashlight/ Head 1 unit PC Video
Mounted light Camera
2 units External Optical
Drive
1 unit USB External HD
1 unit Network
External HD
1 unit Scanner
1 unit USB Printer
1 unit Network printer
11 pcs Flash Disk /
Memory
Stick
10 units Electric tester
VOM
5 units Lan Cable Tester

Quantity INSTALLER / SOFTWARE

26 Desktop OS (license for proprietary software)
10 Network OS (license for proprietary software)
26 Office productivity software (license for proprietary
software)
26 Office productivity software (license for proprietary
software)
5 Disk utility software
5 Virtualization software (license for proprietary software)
5 Disk creator software
5 Disk image software
QUANTITY RESOURCES / MANUALS
26 pcs Motherboard’s manual and installer
10 pcs Device driver installer
1 Assorted Computer book, PC Magazines and journals

Facilities:

The Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of
minimum of 25 student/trainees the space requirements for the teaching/ learning
and circulation areas are as follows:

Space Size in Meters Area in Sq. Meters Total Area in Sq.

Requirement Meters
Laboratory and/or 6x8 48 48
Lecture Area
Storage Area 2x2 4 4
Learning Resource 4x5 20 20
Center
Equipment 20 20
Circulation Area
Total Workshop Area 92 sq. m.

TRAINERS QUALIFICATION
COMPUTER SYSTEMS SERVICING – NC II

• Holder of National TVET Trainer’s Certificate (NTTC) Level 1

• Must have at least 2 years relevant job/industry experience
 B. Modules of Instruction

Core Competencies: INSTALL AND CONFIGURE COMPUTER SYSTEMS

Unit of Competency: INSTALL AND CONFIGURE COMPUTER SYSTEMS
Modules Title: __________________________________________
Module Descriptor: This unit covers the outcomes required in installing
and configuring desktop and workstation computers
systems. It consists of competencies to assemble computer
hardware, install operating system and drivers for
peripherals/devices, and install application software as well
as to conduct testing and documentation.
Nominal Duration: _____________________________________________

Summary of Learning Outcomes:

LO1. Install and configure computer systems

LO2. Set-up computer networks
LO3. Set-up computer servers
LO4. Maintain and repair computer systems and networks
Details of Learning Outcomes:
LO1. Install and configure computer systems
__________________________________________________________

Methodologies
Assessment
Contents Conditions Training Assessment
Criteria
Methods/ Methods
Strategies
1.1 Unit assembly is Plan the unit The following • Lecture • Written
planned and assembly and, resources MUST • Discussion • examination
prepared to ensure prepare the be provided: • Demonstration • Practical
OH&S right materials • Viewing • examination
policies and and ppe’s for 5.1 Tools and test multimedia
procedures are Unit Assembly. instruments
followed in
5.2 PC or
accordance
workstation
with systems
requirements 5.3 Computer
1.2 Materials Identify the peripherals/devices • Lecture • Written
necessary to materials for • Discussion • examination
complete the work Unit Assembly 5.4 Appropriate OS, • Demonstration • Practical
are identified drivers and • Viewing examination
and obtained in software multimedia
accordance with applications/progra
established ms
procedures
and checked
against systems
requirements
1.3 Tools, How to use the • Lecture • Written
equipment and tools, • Discussion • examination
testing devices equipment and • Demonstration • Practical
needed to carry testing devices • Viewing examination
out the installation according the multimedia
work are obtained manual
in accordance with
established
procedures and
checked for correct
operation and
safety
1.4 Computer Assemble the • Lecture • Written
hardware is unit • Discussion • examination
assembled in • Demonstration • Practical
accordance with • Viewing examination
established multimedia
procedures and
systems
requirements
 1.5 Basic-input- Configure the • Lecture • Written
output-system BIOS • Discussion • examination
(BIOS) • Demonstration • Practical
configuration is • Viewing examination
performed in multimedia
accordance with
hardware
requirements

LO2. Set-up computer networks

__________________________________________________________

Methodologies
Assessment
Contents Conditions Training Assessment
Criteria
Methods/ Methods
Strategies
4.1 Final Inspect the The following • Lecture • Written
inspections are configuration of resources MUST • Discussion • examination
undertaken to the network be provided: • Demonstration • Practical
ensure that the according to • Viewing • examination
configuration the Manual 5.1 Tools and test multimedia
done on the instruments
computer
networks 5.2 PC or
conforms workstation
with the
manufacturer’s 5.3 Computer
instruction/manual peripherals/devices
4.2 Computer Safety • Lecture • Written
networks are inspection 5.4 Appropriate OS, • Discussion • examination
checked to before drivers and • Demonstration • Practical
ensure safe operation software • Viewing examination
operation. applications/progra multimedia
4.3 Reports are Completion of ms • Lecture • Written
prepared/comple reports • Discussion • examination
ted according to according to • Demonstration • Practical
company
the Company • Viewing examination
Requirements multimedia
requirements
LO3. Set-up computer servers
__________________________________________________________

Methodologies
Assessment
Contents Conditions Training Assessment
Criteria
Methods/ Methods
Strategies
1.1User folder is Create User The following • Lecture • Written
created in Folder resources MUST • Discussion • examination
accordance with be provided: • Demonstration • Practical
network • Viewing • examination
5.1 Tools and test multimedia
operating system instruments
(NOS) features
2.1User access Configured the 5.2 PC or • Lecture • Written
level is configured User access workstation • Discussion • examination
based on NOS and establish • Demonstration • Practical
network access 5.3 Computer • Viewing examination
features and peripherals/devices multimedia
established
network access 5.4 Appropriate OS,
policies/end-user drivers and
requirements software
applications/progra
3.1Security check Perform • Lecture • Written
ms
is performed in security check • Discussion • examination
accordance with • Demonstration • Practical
established • Viewing examination
multimedia
network access
policies/end-user
requirements.
LO4. Maintain and repair computer systems and networks
__________________________________________________________

Methodologies
Assessment
Contents Conditions Training Assessment
Criteria
Methods/ Methods
Strategies
1.1. Maintenance How to conduct The following • Lecture • Written
and/or Diagnosis maintenance resources MUST • Discussion • examination
of faults is and diagnosis be provided: • Demonstration • Practical
planned and • Viewing • examination
5.1 Tools and test multimedia
prepared in line instruments
with job
requirements. 5.2 PC or
1.2. Tools, How to check workstation • Lecture • Written
equipment and the devices, • Discussion • examination
tools and 5.3 Computer • Demonstration • Practical
testing devices peripherals/devices
needed for the
equipment • Viewing examination
before multimedia
maintenance are Maintenance or 5.4 Appropriate OS,
obtained and diagnosis drivers and
checked for software
applications/progra
correct operation
ms
and safety
1.3. Materials What materials • Lecture • Written
necessary to do we need for • Discussion • examination
complete the work • Demonstration • Practical
work are • Viewing examination
multimedia
obtained in
accordance with
established
procedures and
checked against
job requirements.
1.4. OHS policies What policies • Lecture • Written
and procedures we need to • Discussion • examination
are followed in follow • Demonstration • Practical
line with job • Viewing examination
multimedia
requirements.
1.5. Computer Check the • Lecture • Written
systems and standard or our • Discussion • examination
networks for work • Demonstration • Practical
maintenance are • Viewing examination
multimedia
checked against
job/service order
or instructions
and
specifications.