Activity 5

Business Process Management

Name: _______________________ Date: ___________

Year & Section: _________________ Score: ___________

Direction: Read the case carefully and answer the following questions based on what
you have analyzed on the case. No using of smartphone. Submission ends at
4:30 PM today.

Case Study: XYZ Company's Resistance

to Implementing Business Process Management (BPM)

XYZ Company, a mid-sized manufacturing firm that produces electronic

components for various industries. In this scenario, the company does not have an
established Business Process Management (BPM) system or strategy in place., has been
facing challenges in streamlining their operations and achieving consistent quality in
their products. Despite having recognized the potential benefits of implementing
Business Process Management (BPM) for several years, the company has been reluctant
to make the necessary changes. This case study explores the reasons behind XYZ
Company's resistance to BPM and the potential consequences of their inaction.
XYZ Company has been in operation for over two decades and has a solid
reputation for its products. However, the management team has been hesitant to
embrace BPM, citing concerns about disrupting existing workflows and the initial
investment required. The company relies on traditional, manual processes, resulting in
inefficiencies in various aspects of the business. Departments work in silos, and there is
no clear oversight of workflows. This leads to unnecessary delays, redundant tasks, and
a lack of process optimization. XYZ Corporation struggles to allocate resources
effectively. The absence of a structured approach to process improvement makes it
challenging to identify areas where resources could be better utilized. This can lead to
misallocated budgets, wasted time, and missed opportunities for cost savings. The
absence of BPM means that there are no standardized processes in place. As a result, the
quality of products and services can vary widely. Inconsistent quality can harm the
company's reputation and lead to customer dissatisfaction and lost business. It becomes
difficult for XYZ Corporation to ensure compliance with industry regulations and
standards. This exposes the company to legal and regulatory risks, potentially resulting
in fines, lawsuits, or damage to its reputation. XYZ Corporation lacks the tools and
insights needed for data-driven decision-making. This can hinder the company's ability
to adapt to changing market conditions and make informed strategic choices.
Employees may become frustrated with inefficient processes, redundant tasks, and a
lack of clarity in their roles and responsibilities. This can lead to decreased morale,
lower productivity, and increased turnover.
The company can’t expand and adapt to new market trends. It is challenging to
scale operations efficiently. They respond slowly to market changes and the company
missed growth opportunities. XYZ Corporation's lack of BPM puts it at a competitive
disadvantage, potentially losing market share and profitability.