Group 4

SAMI-HUST-MI2 Group 4
Contents
Part I - PREFACE........................................................................................... 3
Part II - Management Information System - The intersection of Technology
and Business. ................................................................................................... 4
1. What is Management Information System? ................................................ 4
2. Components of the Management Information System. ............................... 5
3. Objectives of the Management Information System. .................................. 6
4. Characteristics of the Management Information System. ............................ 7
Part III - Overview of Career Path Management Information System. ...... 9
1. ERP system: ............................................................................................... 9
2. Data Warehouse and Business Intelligence Systems: ................................ 11
3. CRM system: ............................................................................................ 14
4. Supply Chain Management (SCM): .......................................................... 16
Part IV - Job Location and Job Opportunity Market. .................................18
1. System Consulting Career Path. ............................................................... 18
2. System Implementation Career Path. ........................................................ 19
3. System Operation Career Path. ................................................................. 20
4. Career path to exploit the system. ............................................................. 21
5. Information Systems Auditing Career Path. .............................................. 21
Part V - Is Computer and Information Systems Management the right
career path for you? .......................................................................................23
1.What skills are required for Computer and Information Systems Managers?
..................................................................................................................... 23
2. What knowledge is needed to be a Computer and Information Systems
Manager?...................................................................................................... 25
3. Work Styles .............................................................................................. 26
Part VI - Regular Education Program of Management of System in Hanoi
University of Science and Technology ...........................................................28
Part VII - Summary .......................................................................................32
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Part I - PREFACE
In today's technologically developed society, along with rapid economic development
and increasingly fierce competition between businesses, a business's sustainability
depends on many factors both internal and external. One of the most important factors
mentioned is how to manage business data and how to determine business goals and
reasonable solutions to bring maximum benefits to businesses. Therefore, the role of
information systems in enterprises is increasingly important, not only to support some
office activities but also to play a strategic role in the business. It is related to each stage
of organizing, operating and arranging the policies and regulations of an organization in
the most accurate way. Functional management information system is designed to
collect, process, provide information, and support decision-making by function,
including production and business management information system, financial -
accounting information systems, marketing information systems, human resource
management information systems, leadership and decision support information systems.
Thus, we realize that the role of management information systems in business is

extremely important. In the report, we will delve deeper into the concepts related to
management information systems, career orientation as well as the labor market and job
opportunities, the knowledge and skills required in the industry.
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Part II - Management Information System -

The intersection of Technology and Business.
1. What is Management Information System?
A management information system, or MIS, is a data-driven field that focuses on
organizing a company's data and using it to make informed decisions. The more complex
a company's operations are, the more complex its MIS is likely to be. An MIS is used to
significantly improve the efficiency of report generation and data analysis by taking the
information gathered by various members of staff and storing it in a uniform and
accessible manner.
A management information system is used to monitor real-time results, changes in

productivity over time and even to answer questions or provide data as a reaction to
current needs. Although decision-making professionals are more likely to regularly
make use of an MIS, it is common for most employees to provide data or access reports
from an MIS. IT professionals is typically maintaining these systems since they operate
using cloud technology.
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2. Components of the Management Information System.
A management information system is made up of five major components namely

people, business processes, data, hardware, and software. All of these components must
work together to achieve business objects.
People – these are the users who use the information system to record the day to day
business transactions. The users are usually qualified professionals such as accountants,
human resource managers, etc. The ICT department usually has the support staff who
ensure that the system is running properly.
Business Procedures – these are agreed upon best practices that guide the users and all
other components on how to work efficiently. Business procedures are developed by the
people i.e. users, consultants, etc.
Data – the recorded day to day business transactions. For a bank, data is collected from
activities such as deposits, withdrawals, etc.
Hardware – hardware is made up of the computers, printers, networking devices, etc.
The hardware provides the computing power for processing data. It also provides
networking and printing capabilities. The hardware speeds up the processing of data into
information.
Software – these are programs that run on hardware. The software is broken down into
two major categories, namely system software and applications software. System
software refers to the operating system i.e., Windows, Mac OS, and Ubuntu, etc.
Applications software refers to specialized software for accomplishing business tasks
such as a payroll program, banking system, point of sale system, etc.
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3. Objectives of the Management Information System.
Data Capturing
MIS capture data from various internal and external sources of the organization. Data
capturing may be manual or through computer terminals.
Processing of Data
The captured data is processed to convert into the required information. Processing of
data is done by such activities as calculating, sorting, classifying, and summarizing.
Storage of Information
MIS stores the processed or unprocessed data for future use. If any information is not
immediately required, it is saved as an organization record, for later use.
Retrieval of Information
MIS retrieves information from its stores as and when required by various users.
Dissemination of Information
Information, which is a finished product of MIS, is disseminated to the users in the
organization. It is periodic or online through a computer terminal.
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4. Characteristics of the Management Information System.

What is MIS Characteristic? MIS plays a very important role in every aspect of an
organization. These characteristics are generic in nature.
Following are the characteristics of MIS:
System Approach
The information system follows a System’s approach. The system’s approach implies
a holistic approach to the study of system and its performance in the light for the
objective for which it has been constituted.
Management Oriented
The top-down approach must be followed while designing the MIS. The top-down
approach suggests that the system development starts from the determination of
management needs and overall business objectives.
The MIS development plan should be derived from the overall business plan.
Management oriented characteristic of MIS also implies that the management actively
directs the system development efforts.
Need-Based
MIS design and development should be as per the information needs of managers at
different levels, strategic planning level, management control level and operational
control level. In other words, MIS should cater to the specific needs of managers in an
organization’s hierarchy.
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Exception Based
MIS should be developed on the exception-based reporting principle, which means an
abnormal situation, i.e., the maximum; minimum or expected values vary beyond
tolerance limits. In such situations, there should BE exception reporting to the
decision-maker at the required level.
Future Oriented
Besides exception-based reporting, MIS should also look at the future. In other words,
MIS should not merely provide past or historical information; rather it should provide
information, on the basis of projections based on which actions may be initiated.
Integrated
Integration is a necessary characteristic of a management information system.
Integration is significant because of its ability to produce more meaningful
information.
For example, in order to develop an effective production scheduling system, it is
necessary to balance such factors as setup costs, Workforce, Overtime rates,
Production capacity, Inventory level, Capital requirements and Customer services.
Long Term Planning

MIS is developed over relatively long periods. Such a system does not develop
overnight. A heavy element of planning is involved. The MIS designer must have the
future objectives and needs of the company in mind.
Sub-System Concept
The process of MIS development is quite complex and one is likely to lose insight
frequently. Thus, the system, though viewed as a single entity, must be broken down
into digestible sub-systems which are more meaningful at the planning stage.
Central Database
A central database is a mortar that holds the functional systems together. Each system
requires access to the master file of data covering inventory, personnel, vendors,
customers, etc. It seems logical to gather data once, validate it properly and place it on
a central storage medium, which can be accessed by any other subsystem.
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Part III - Overview of Career Path

Management Information System.
When technology develops, the demand for human resources in this field increases.
The Management Information System (MIS) trains human resources to consult, deploy,
operate and administer management information systems, specifically, is the
information technology application solutions to help businesses operate effectively and
efficiently. Depending on the characteristics of the business segment that needs to be
managed in the enterprise, we can temporarily classify MIS solutions into the following
categories:
1. ERP system:
Enterprise resource planning (ERP) is a process used by companies to manage and
integrate the important parts of their businesses. Many ERP software applications are
important to companies because they help them implement resource planning by
integrating all of the processes needed to run their companies with a single system. An
ERP software system can also integrate planning, purchasing inventory, sales,
marketing, finance, human resources, and more.
• Types of ERP by implementation

On-premise ERP
On-premise ERP is a traditional form of ERP deployed in your data center at
your chosen locations.
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- You control everything from installation to hardware and software maintenance.

- You deploy your ERP directly on your on-premises devices.
- On-premise ERPs are more suitable for small and medium companies.
Cloud-based ERP
Cloud ERP is a model running on the provider’s cloud computing platform.
- ERP suppliers are in charge of system maintenance.
- Service (SaaS) is available on cloud hosting instead of on-premises deployment.
- You can access real-time data as long as you have an internet connection.
- Businesses get more outstanding risk management and data security.
- Cloud ERPs are suitable for large businesses.
Hybrid ERP
Hybrid ERP is for you if you want to combine 2 above options to meet your
business requirements.
- A mix of on-premises and cloud-based deployments (some of your ERP
applications and data will be in the cloud and some on-premises)
- Hybrid ERP acronyms for two-tier ERP
- Ideal for companies with multiple locations
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Open-source ERP
Open-source ERP refers to flexible ERP solutions like combining Magento
extensions into an ERP software to:
- Customize to better fit your business
- Allow you to test, change, and enhance your ERP source code
2. Data Warehouse and Business Intelligence Systems:

• What Is Data Warehousing?
Data warehousing is the secure electronic storage of information by a business or
other organization. The goal of data warehousing is to create a trove of historical
data that can be retrieved and analyzed to provide useful insight into the
organization's operations.
Data warehousing is a vital component of business intelligence. That wider term
encompasses the information infrastructure that modern businesses use to track
their past successes and failures and inform their decisions for the future.
Data warehousing is the storage of information over time by a business or other
organization.
New data is periodically added by people in various key departments such as
marketing and sales.
The warehouse becomes a library of historical data that can be retrieved and
analyzed in order to inform decision-making in the business.
The key factors in building an effective data warehouse include defining the
information that is critical to the organization and identifying the sources of the
information.
A database is designed to supply real-time information. A data warehouse is
designed as an archive of historical information.
• How Data Warehousing Works

The need to warehouse data evolved as businesses began relying on computer
systems to create, file, and retrieve important business documents. The concept of
data warehousing was introduced in 1988 by IBM researchers Barry Devlin and
Paul Murphy.
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Barry Devlin Paul Murphy

Data warehousing is designed to enable the analysis of historical data. Comparing
data consolidated from multiple heterogeneous sources can provide insight into the
performance of a company. A data warehouse is designed to allow its users to run
queries and analyses on historical data derived from transactional sources.
Data added to the warehouse do not change and cannot be altered. The warehouse
is the source that is used to run analytics on past events, with a focus on changes
over time. Warehoused data must be stored in a manner that is secure, reliable,
easy to retrieve, and easy to manage.
• Maintaining the Data Warehouse

- There are certain steps that are taken to maintain a data warehouse. One step is
data extraction, which involves gathering large amounts of data from multiple
source points. After a set of data has been compiled, it goes through data
cleaning, the process of combing through it for errors and correcting or
excluding any that are found.
- The cleaned-up data are then converted from a database format to a warehouse
format. Once stored in the warehouse, the data goes through sorting,
consolidating, and summarizing, so that it will be easier to use. Over time,
more data are added to the warehouse as the various data sources are updated.
- 0A key book on data warehousing is W. H. Inmon's "Building the Data
Warehouse," a practical guide that was first published in 1990 and has been
reprinted several times.
- Today, businesses can invest in cloud-based data warehouse software services
from companies including Microsoft, Google, Amazon, and Oracle, among
others.
• What Is Business Intelligence (BI)?

- Business intelligence (BI) refers to the procedural and technical infrastructure
that collects, stores, and analyzes the data produced by a company’s activities.
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- BI represents the technical infrastructure that collects, stores, and analyzes

company data.
- BI parses data and produces reports and information that help managers to make
better decisions.
- Software companies produce BI solutions for companies that wish to make better
use of their data.
- BI tools and software come in a wide variety of forms such as spreadsheets,
reporting/query software, data visualization software, data mining tools, and
online analytical processing (OLAP).
- Self-service BI is an approach to analytics that allows individuals without a
technical background to access and explore data.
• Types of BI Tools and Software

BI tools and software come in a wide variety of forms. Let's take a quick
look at some common types of BI solutions.
- Spreadsheets: Spreadsheets like Microsoft Excel and Google Docs are some
of the most widely used BI tools.
- Reporting software : Reporting software is used to report, organize, filter, and
display data.
- Data visualization software: Data visualization software translates datasets
into easy-to-read, visually appealing graphical representations to quickly gain
insights.
- Data mining tools: Data mining tools "mine" large amounts of data for
patterns using things like artificial intelligence, machine learning, and
statistics.
- Online analytical processing (OLAP): OLAP tools allow users to analyze
datasets from a wide variety of angles based on different business perspectives.
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3. CRM system:
Customer relationship management (CRM) refers to the principles, practices, and
guidelines that an organization follows when interacting with its customers. From
the organization's point of view, this entire relationship encompasses direct
interactions with customers, such as sales and service-related processes,
forecasting, and the analysis of customer trends and behaviors. Ultimately, CRM
serves to enhance the customer's overall experience.
- Customer relationship management includes the principles, practices, and
guidelines an organization follows when interacting with its customers.
- CRM is often used to refer to technology companies and systems that help
manage external interactions with customers.
- Major areas of growth in CRM technology include software, cloud computing,
and artificial intelligence.
• Understanding Customer Relationship Management (CRM)

- Elements of CRM range from a company's website and emails to mass mailings
and telephone calls. Social media is one-way companies adapt to trends that
benefit their bottom line. The entire point of CRM is to build positive experiences
with customers to keep them coming back so that a company can create a growing
base of returning customers.
- Increasingly, the term CRM is being used to refer to the technology systems
companies can engage to manage their external interactions with customers at all
points during the customer lifecycle, from discovery to education, purchase, and
post-purchase.
- With an estimated global market value of over $40 billion in 2018, CRM
technology is widely cited as the fastest-growing enterprise-software category,
which largely encompasses the broader software-as-a-service (SaaS) market.
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Five of the largest players in the CRM market today include cloud computing
giant Salesforce, Microsoft, SAP, Oracle and Adobe Systems.
A CRM system ( Scoro CRM software)
• Types of Customer Relationship Management (CRM)

Technology
CRM Software
- Special CRM software aggregates customer information in one place to give
businesses easy access to data, such as contact data, purchase history and any
previous contact with customer service representatives. This data helps
employees interact with clients, anticipate customer needs, recognize customer
updates and track performance goals when it comes to sales.
- CRM software's main purpose is to make interactions more efficient and
productive. Automated procedures within a CRM module include sending sales
team marketing materials based on a customer's selection of a product or
service. Programs also assess a customer's needs to reduce the time it takes to
fulfill a request.
CRM Cloud Solutions
- Cloud-based systems provide real-time data to sales agents at the office and in
the field as long as a computer, smartphone, laptop or tablet connects to the
internet. Such systems boast heightened accessibility to customer information
and eliminate the sometimes-complicated installation process involved with
other CRM products or software.
- The convenience of this type of system, however, has a trade-off. If a company
goes out of business or faces an acquisition, access to customer information
may become compromised. A business might have compatibility issues when
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and if it migrates to a different vendor for this kind of software. Also, cloud-
based CRM programs typically cost more than in-house programs.
4. Supply Chain Management (SCM):
• What Is Supply Chain Management (SCM)?

Supply chain management is the management of the flow of goods and
services and includes all processes that transform raw materials into final
products. It involves the active streamlining of a business's supply-side
activities to maximize customer value and gain a competitive advantage in
the marketplace.
- Supply chain management (SCM) is the centralized management of the
flow of goods and services and includes all processes that transform raw
materials into final products.
- By managing the supply chain, companies can cut excess costs and deliver
products to the consumer faster.
- Good supply chain management keeps companies out of the headlines and away
from expensive recalls and lawsuits.
- The five most critical elements of SCM are developing a strategy, sourcing raw
materials, production, distribution, and returns.
- A supply chain manager is tasked with controlling and reducing costs and
avoiding supply shortages.
• 5 Parts of SCM
In SCM, the supply chain manager coordinates the logistics of all aspects of
the supply chain which consists of five parts:
- The plan or strategy
- The source (of raw materials or services)
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- Manufacturing (focused on productivity and efficiency)

- Delivery and logistics
- The return system (for defective or unwanted products)
The supply chain manager tries to minimize shortages and keep costs down. The
job is not only about logistics and purchasing inventory. According to Salary.com,
supply chain managers “oversee and manage overall supply chain and logistic
operations to maximize efficiency and minimize the cost of organization's supply
chain.
Productivity and efficiency improvements can go straight to the bottom line of a
company. Good supply chain management keeps companies out of the headlines
and away from expensive recalls and lawsuits.
• Why Is Supply Chain Management Important?

Supply chain management is important because it can help achieve several
business objectives. For instance, controlling manufacturing processes can
improve product quality, reducing the risk of recalls and lawsuits while
helping to build a strong consumer brand. At the same time, controls over
shipping procedures can improve customer service by avoiding costly
shortages or periods of inventory oversupply. Overall, supply chain
management provides several opportunities for companies to improve their
profit margins and is especially important for companies with large and
international operations.
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Part IV - Job Location and Job Opportunity

Market.
1. System Consulting Career Path.

Before an information system project is implemented, the initial steps such as finding
a deploying enterprise, choosing a solution, signing a contract, etc. are not easy because
they do not simply depend on partners but also depends a lot on the internal human
resources of the enterprise, especially the thinking and views of people in the
organization from low to high level, must agree to change the environment, accept new
things to help improve labor efficiency and enterprise competitiveness.
Therefore, in this start-up step, consulting enterprises deploying information systems
need human resources with the ability to be sensitive, flexible, knowledgeable about the
organization and process, along with knowledge of technology, techniques and
problems in the enterprise to be able to sign successful contracts. This human resource
includes possible positions as Solutions Advisors, Business Consultant, Sales
Consultant.
Solutions Advisors is a solution consultant, helping to choose solutions suitable to the
needs, goals, capacity, finance, ... for organizations and businesses. Solutions Advisors
is a unique blend of skill and experience. They must have presentation skills, eloquence,
multidisciplinary knowledge to be able to advise businesses in different fields, besides,
they must be knowledgeable about business processes in the business.
The people who support Solutions Advisor are Business Consultants - who have
specific knowledge about some solutions, application packages, modules to work
directly and capture customer requirements. They are responsible for analyzing existing
problems in the business process and proposing solutions to improve those problems,
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even they must read financial statements, evaluate competitors, …After analyzing,
Business Consultant will offer the most suitable solution for customers. They must also
be proficient in the use of modeling tools to be able to specify customer requirements to
convey to the implementation department in the most accurate way.
Another position in the consulting profession is Sales Consultant - must understand
the benefits and advantages of solution packages and have a strategy to introduce
products to different customers, find potential customers, supervise Monitor market
conditions and competitors. Usually, fresh graduates can equip themselves with the
necessary knowledge related to current technology solution packages to be able to take
up a Sales position.
2. System Implementation Career Path.

The second group of occupations are positions in the project implementation
department, including: Project Manager (PM), Business Analyst (BA), Technical
Consultant, Programmer, Tester.
The Project Manager (PM) is responsible for coordinating resources within the
enterprise and third parties/suppliers to perfectly execute the project:
- Ensure that the project is delivered on time, within the scope and within the
assigned budget.
- Assist in defining project scope and objectives, all issues related to all
stakeholders and ensure technical feasibility.
- Ensure proper allocation of available resources.
- Develop detailed project plans to monitor and control progress.
- Measure project performance, manage risk using the right tools and techniques.
Business Analyst (BA). There are many different definitions of BA (Business Analyst),
but in the simplest way, BA is the communicator. The BA business analyst acts as the
link between the business requirements from the customer and the software solutions of
the system development team (Brown & Kusiak, 2013). BA is an extremely important
position in this stage, they are the bridge between the customer and the solution provider
or the implementation department, it can be said that the project's success or not depends
greatly on the analysis phase. this profession. Success is not just about deploying and
operating the system, but it is important that the system responds correctly and
sufficiently to the requirements given by the customer and solves the customer's
problems. As a result, business analysts capture, accurately understand, analyze and
synthesize information provided by many people interacting with the business such as:
customers of the implementing enterprise, employees, experts IT and managers.
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Business analysts are responsible for uncovering the actual needs of stakeholders, not
simply recognizing their desires. In many cases, business analysts act as liaisons
between business units and act as "interpreters" between different teams.
Technical Consultant must have thorough understanding of techniques in information

technology, be able to communicate and convey to be able to work well with Project
Manager, team leader; must ensure the correct progress of the process. Along with the
BA, the Technical Consultant is also an important component to the success of the
project because the Technical Consultant will be the main bridge from the BA to the
application builders, who implement the BA's reports.
Programmers and Testers are directly involved in the product formation phase, will
follow the designs of the analysis phase.
3. System Operation Career Path.

The next career direction is the system operation group, including Trainers, Key Users,
IT Managers, IT specialists. Trainers are very knowledgeable about a few processes in
the newly deployed software system and are responsible for guiding users in the
enterprise to put them into use. A Trainer must understand very well, grasp each
business operation of the process, so usually they will be an expert in one or two
processes in the system, few people can be an expert in all processes. The Trainer will
train a few users in the enterprise to understand a certain area of the process well and
they will be the Key User in the enterprise to support other professionals in performing
business operations. IT specialists such as: System Administrator, Database
Administrator, Network Administrator, ...
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4. Career path to exploit the system.

With the career direction of system mining, some of the career opportunities in this
career group are related to the field of Business Intelligence (BI) such as: big data, data
mining, data warehouse, ...
Business Intelligence is understood as an intelligent business management solution,

which is a reporting system that allows businesses to exploit data from many different
sources about customers, markets, suppliers, … and use that data meaningfully to
support decision-making at the top level. Usually, the structure of a set of BI solutions
is now enough including a data warehouse and report sets, Key Performance Indicators
– KPIs, forecasts and analytical simulation (Balance Scorecards, Simulation and
Forecasting...)
According to Gartner's survey of CIOs in recent years, BI solutions are always at the
top of the priority order of technology investment needs of enterprises. Over twenty
years of development, today the BI system has gradually become complete and tends to
meet four important needs that administrators always expect: Data Warehouse -
Centralized data mining; Analysis - Advanced analysis reports; Monitoring - Automatic
monitoring and warning; Planning and Forecasting - Forecasting and planning.
5. Information Systems Auditing Career Path.

Information System Audit (IT Audit) is a career position that is considered associated
with the development of management information system solutions in Vietnam in recent
years. Four companies in the Big4 group and other auditing firms often have recruitment
demand for this position, and often recruit students who have graduated from the MIS.
The system audit process is often an important stage when the audit firm audits a
business that has implemented information systems in its management. The system
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auditors need to understand both accounting and auditing knowledge as well as

knowledge of management information systems in order to be able to check the
automatic processes of processing software, the data stored. digital storage in database
servers, information technology infrastructures, ... This is the characteristic of the MIS:
the intersection between business administration and information technology.
To do well in system auditing, students need to be fully equipped with basic
knowledge of accounting - auditing, which is always included as part of the training
program of the management system, and knowledge about information technology. In
addition, soft skills such as the ability to work independently, reading skills, teamwork
skills, ability to work under high pressure, knowledge of foreign languages are also
essential.
An IT Audit system
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Part V - Is Computer and Information Systems

Management the right career path for you?
1.What skills are required for Computer and Information
Systems Managers?
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
- Reading Comprehension - Understanding written sentences and paragraphs in work
related documents.
- Active Listening - Giving full attention to what other people are saying, taking time to
understand the points being made, asking questions as appropriate, and not interrupting
at inappropriate times.
- Speaking - Talking to others to convey information effectively.
- Monitoring/Assessing performance of yourself, other individuals, or organizations to
make improvements or take corrective action.
- Judgment and Decision Making - Considering the relative costs and benefits of
potential actions to choose the most appropriate one.
- Writing - Communicating effectively in writing as appropriate for the needs of the
audience.
- Coordination - Adjusting actions in relation to others' actions.
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- Complex Problem Solving - Identifying complex problems and reviewing related

information to develop and evaluate options and implement solutions.
- Social Perceptiveness - Being aware of others' reactions and understanding why they
react as they do.
- Systems Analysis - Determining how a system should work and how changes in
conditions, operations, and the environment will affect outcomes.
- Systems Evaluation - Identifying measures or indicators of system performance and
the actions needed to improve or correct performance, relative to the goals of the system.
- Management of Personnel Resources - Motivating, developing, and directing people
as they work, identifying the best people for the job.
- Time Management - Managing one's own time and the time of others.
- Active Learning - Understanding the implications of new information for both current
and future problem-solving and decision-making.
- Learning Strategies - Selecting and using training/instructional methods and

procedures appropriate for the situation when learning or teaching new things.
- Mathematics - Using mathematics to solve problems.
- Operations Analysis - Analyzing needs and product requirements to create a design.
- Persuasion - Persuading others to change their minds or behavior.
- Instructing - Teaching others how to do something.
- Negotiation - Bringing others together and trying to reconcile differences.
- Management of Financial Resources - Determining how money will be spent to get the
work done, and accounting for these expenditures.
- Service Orientation - Actively looking for ways to help people.
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- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a

machine is working properly.
- Management of Material Resources - Obtaining and seeing to the appropriate use of
equipment, facilities, and materials needed to do certain work.
- Programming - Writing computer programs for various purposes.
- Quality Control Analysis - Conducting tests and inspections of products, services, or
processes to evaluate quality or performance.
- Troubleshooting - Determining causes of operating errors and deciding what to do
about it.
- Technology Design - Generating or adapting equipment and technology to serve user
needs.
2. What knowledge is needed to be a Computer and

Information Systems Manager?
- Computers and Electronics - Knowledge of circuit boards, processors, chips, electronic
equipment, and computer hardware and software, including applications and
programming.,
- Customer and Personal Service - Knowledge of principles and processes for providing
customer and personal services. This includes customer needs assessment, meeting
quality standards for services, and evaluation of customer satisfaction.
- Administration and Management - Knowledge of business and management principles
involved in strategic planning, resource allocation, human resources modeling,
leadership technique, production methods, and coordination of people and resources.
- Engineering and Technology - Knowledge of the practical application of engineering

science and technology. This includes applying principles, techniques, procedures, and
equipment to the design and production of various goods and services.
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- English Language - Knowledge of the structure and content of the English language
including the meaning and spelling of words, rules of composition, and grammar.
- Personnel and Human Resources - Knowledge of principles and procedures for
personnel recruitment, selection, training, compensation and benefits, labor relations
and negotiation, and personnel information systems.
- Mathematics - Knowledge of arithmetic, algebra, geometry, calculus, statistics, and
their applications.
- Education and Training - Knowledge of principles and methods for curriculum and
training design, teaching and instruction for individuals and groups, and the
measurement of training effects.
- Telecommunications - Knowledge of transmission, broadcasting, switching, control,
and operation of telecommunications systems.
- Design - Knowledge of design techniques, tools, and principles involved in production
of precision technical plans, blueprints, drawings, and models.
- Clerical - Knowledge of administrative and clerical procedures and systems such as
word processing, managing files and records, stenography and transcription, designing
forms, and other office procedures and terminology.
3. Work Styles
- Integrity - Job requires being honest and ethical.
- Attention to Detail - Job requires being careful about detail and thorough in completing
work tasks.
- Dependability - Job requires being reliable, responsible, and dependable, and fulfilling
obligations.
- Initiative - Job requires a willingness to take on responsibilities and challenges.
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- Cooperation - Job requires being pleasant with others on the job and displaying a good-
natured, cooperative attitude.
- Analytical Thinking - Job requires analyzing information and using logic to address
work-related issues and problems.
- Adaptability/Flexibility - Job requires being open to change (positive or negative) and
to considerable variety in the workplace.
- Stress Tolerance - Job requires accepting criticism and dealing calmly and effectively
with high stress situations.
- Leadership - Job requires a willingness to lead, take charge, and offer opinions and
direction.
- Self Control - Job requires maintaining composure, keeping emotions in check,
controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Persistence - Job requires persistence in the face of obstacles.
- Achievement/Effort - Job requires establishing and maintaining personally challenging
achievement goals and exerting effort toward mastering tasks.
- Independence - Job requires developing one's own ways of doing things, guiding
oneself with little or no supervision, and depending on oneself to get things done.
- Concern for Others - Job requires being sensitive to others' needs and feelings and
being understanding and helpful on the job.
- Innovation - Job requires creativity and alternative thinking to develop new ideas for
and answers to work-related problems.
- Social Orientation - Job requires preferring to work with others rather than alone and
being personally connected with others on the job.
27 / 34
Part VI - Regular Education Program of

Management of System in Hanoi University of
Science and Technology
No. Course Code Course Credits
Political Theory + General Law 12
1 SSH1110 Philosophy of Marxism and Leninism I 2(2-1-0-4)
2 SSH1120 Philosophy of Marxism and Leninism II 3(2-1-0-6)
3 SSH1050 Ho Chi Minh Ideology 2(2-0-0-4)
4 SSH1130 Revolutionary line of the Vietnamese 3(2-1-0-6)

Communist Party
5 EM1170 Fundamentals of Laws 2(2-0-0-4)
Physical Education (5 Credits)
6 PE1014 Theoretical Basis of Physical Education 1(0-0-2-0)

(Obligatory)
7 PE1024 Swimming (Obligatory) 1(0-0-2-0)
8 Optional Physical Education 1 1(0-0-2-0)
9 Optional Subjects Optional Physical Education 2 1(0-0-2-0)
10 Optional Physical Education 3 1(0-0-2-0)
Military Education (165 lessons)
11 MIL1110 Military line of the Party 0(3-0-0-6)
12 MIL1120 Defense and Security work 0(3-0-0-6)
General and tactical military, submachine

13 MIL1130 0(3-0-2-8)
gun shooting techniques AK (CKC)
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Foreign Languages 6
14 FL1100 English I 3(0-6-0-6)
15 FL1101 English II 3(0-6-0-6)
Knowledge of Mathematics and Basic Science 32
16 MI1111 Calculus I 4(3-2-0-8)
17 MI1121 Calculus II 3(2-2-0-6)
18 MI1131 Calculus III 3(2-2-0-6)
19 MI1141 Algebra 4(3-2-0-8)
20 MI2020 Probability & Statistics 3(2-2-0-6)
21 PH1110 Physics I 3(2-1-1-6)
22 PH1120 Physics II 3(2-1-1-6)
23 IT1110 Basic Informatics 4(3-1-1-8)
24 MI3010 Discrete Mathematics 3(3-1-0-6)
25 MI3041 Numerical Analysist 2(2-1-0-4)
Fundamentals 47
26 MI2001 Introduction to Management Information 3(2-0-2-6)

Systems
27 MI3370 Operating Systems 2(2-1-0-4)
28 MI3310 Programming Techniques 2(2-0-1-4)
29 MI3060 Data Structure and Algorithms 3(3-1-0-6)
30 MI3090 Fundamental Database 3(3-1-0-6)
31 MI3031 Statistical Inference 3(2-2-0-6)
32 MI4060 System and Computer Networks 3(2-1-1-6)
33 MI3130 Mathematical Economics 3(3-1-0-6)
29 / 34
34 MI3380 Course Project I 3(0-0-6-6)
35 MI3120 System Analysis and Design 3(2-2-0-6)
36 MI4260 Information Assurance 3(3-1-0-6)
37 MI3390 Course Project II 3(0-0-6-6)
38 EM3102 General Economics 3(3-1-0-6)
39 EM3190 Organizational Behavior 2(2-1-0-4)
40 EM3211 Marketing Principles 3(3-1-0-6)
41 EM4527 Corporate Accounting (BTL) 3(2-2-0-6)
42 EM4210 Starting a Business 3(2-2-0-6)
Knowledge Supplement 9
43 EM1010 School of Management 2(2-1-0-4)
44 EM1180 Business Culture and Entrepreneurship 2(2-1-0-4)
45 ED3280 Applied Psychology 2(1-2-0-4)
46 ED3220 Soft Skills 2(1-2-0-4)
47 ET3262 Design Thinking 2(1-2-0-4)
48 TEX3123 Industrial Design 2(1-2-0-4)
49 MI2030 Technical Writing and Presentation 3(2-2-0-6)
Optional Orientation By Application (Choose by module)
Module 1: Information Management
50 EM3310 Business Simulation 2(2-1-0-4)
51 EM4430 Innovation Management 2(2-1-0-4)
52 MI4344 Computer Architecture 2(2-1-0-4)
53 MI4090 Object Oriented 3(2-0-2-6)
54 MI4374 Design, Setting, Manage Network 2(2-0-1-4)
30 / 34
55 MI4414 IT Project Management 2(2-1-0-4)
56 MI4392 Web Technology and E-business 3(2-0-2-6)
Module 2: Data Science & Business Analytics
57 MI4024 Analyzing Statistics 2(2-1-0-4)
58 MI4214 Data Warehouse and Business Intelligence 2(2-1-0-4)
59 MI4216 Decision Support System 2(2-1-0-4)
60 MI4304 Distributed System 2(2-1-0-4)
61 EM4336 E-Commerce (BTL) 2(2-1-0-4)
62 EM3417 Production Manager 3(2-2-0-6)
63 EM4212 Business Analysis 3(3-1-0-6)
Module 3: Applied Mathematics For Economics And Business
64 MI4050 Time Series 3(3-1-0-6)
65 MI4114 Random Simulations and Applications 2(2-1-0-4)
66 MI4162 Computational Programming 2(2-0-1-4)
67 MI4341 Mathematical Methods in Finance 3(3-1-0-6)
68 EM3519 Business Finance 3(3-1-0-6)
69 EM3130 Econometrics 3(3-1-0-6)
Technical Internship and Graduation Thesis 8
70 MI4800 Technical Internship 2(0-0-4-4)
71 MI4900 Graduation Thesis 6(0-0-12-

12)
31 / 34
Part VII - Summary

In the following, we will summarize what is related to management information systems.
• What is MIS?
M: Management
Business Functions/Processes, Organizations, and, Human Behaviors
I: Information
Content: Data, Information, Knowledge
Processes: Create, Gather/capture/elicit, Store, Organize, Consolidate &
Condense, Filter, Deliver and Share
S: System (Information Systems/Information Technology)
- Input-Process-Output and Storage
- General Systems Theory (GST)
A System View of an Information System
• Classification of Information Systems

1. Transaction Processing System
- Online transaction processing system (OLPT)
- Batch, Online, real- time
2. Management support system
- Decision support system (DSS), Executive information system (EIS), and Digital
Dashboard
- Data warehouse, Business intelligence (BI), and Online Analytical Processing
(OLAP)
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3. Units involved
Individual, group, and departmental, enterprise-wide, inter-organizational,
4. Based on IT Platforms
- Traditional desktop/client-sever applications
- Web-based applications (e.g., Electronic Commerce)
- Mobile applications
• Management By/Of Information Systems
- Managing Information as a Resource (i.e., Inventory Info. System)

- Selling Information as Products (i.e., CarFax)
- Offering Information/IS as Services (i.e., Facebook, Google)
• Information Systems Triangle
Through the above, we have seen the concept and composition of the management
information system industry, job opportunities and the labor market of the industry. In
many advanced countries in the world, the management information system industry is
not too strange. But in Vietnam in the past few years, this industry has really been known.
Thanks to the benefits that the management information system industry brings, more
33 / 34
and more businesses focus on investing in developing their personnel as well as their
information systems to optimize business campaigns. Therefore, management
information systems are indispensable for successful business.
Sources and References

(1) Geektonight(2021); What is MIS? Characteristics, Objectives, Role, Component;
https://www.geektonight.com
(2) MyMajors; MIS Specialist (Management Information Systems Specialist)
Career
https://www.mymajors.com
(3) Investopedia; Jake Frankenfield, Marshall Hargrave, Will Kenton
https://www.investopedia.com
(4) Hanoi University of Science and Technology’s Amissions Page
https://ts.hust.edu.vn
(5) VNU HCM Vietnam University of Economics and Law
https://is.uel.edu.vn
Thank you for reading our report!
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Thus, we realize that the role of management information systems in business is

Part II - Management Information System -

A management information system is used to monitor real-time results, changes in

2. Components of the Management Information System.

A management information system is made up of five major components namely

3. Objectives of the Management Information System.

4. Characteristics of the Management Information System.

Long Term Planning

Part III - Overview of Career Path

• Types of ERP by implementation

- You control everything from installation to hardware and software maintenance.

2. Data Warehouse and Business Intelligence Systems:

• How Data Warehousing Works

Barry Devlin Paul Murphy

• Maintaining the Data Warehouse

• What Is Business Intelligence (BI)?

- BI represents the technical infrastructure that collects, stores, and analyzes

• Types of BI Tools and Software

• Understanding Customer Relationship Management (CRM)

A CRM system ( Scoro CRM software)

• Types of Customer Relationship Management (CRM)

4. Supply Chain Management (SCM):

• What Is Supply Chain Management (SCM)?

- Manufacturing (focused on productivity and efficiency)

• Why Is Supply Chain Management Important?

Part IV - Job Location and Job Opportunity

1. System Consulting Career Path.

2. System Implementation Career Path.

Technical Consultant must have thorough understanding of techniques in information

3. System Operation Career Path.

4. Career path to exploit the system.

Business Intelligence is understood as an intelligent business management solution,

5. Information Systems Auditing Career Path.

auditors need to understand both accounting and auditing knowledge as well as

Part V - Is Computer and Information Systems

- Complex Problem Solving - Identifying complex problems and reviewing related

- Learning Strategies - Selecting and using training/instructional methods and

- Operation Monitoring - Watching gauges, dials, or other indicators to make sure a

2. What knowledge is needed to be a Computer and

- Engineering and Technology - Knowledge of the practical application of engineering

Part VI - Regular Education Program of

Political Theory + General Law 12

1 SSH1110 Philosophy of Marxism and Leninism I 2(2-1-0-4)

2 SSH1120 Philosophy of Marxism and Leninism II 3(2-1-0-6)

3 SSH1050 Ho Chi Minh Ideology 2(2-0-0-4)

4 SSH1130 Revolutionary line of the Vietnamese 3(2-1-0-6)

5 EM1170 Fundamentals of Laws 2(2-0-0-4)

Physical Education (5 Credits)

6 PE1014 Theoretical Basis of Physical Education 1(0-0-2-0)

7 PE1024 Swimming (Obligatory) 1(0-0-2-0)

8 Optional Physical Education 1 1(0-0-2-0)

9 Optional Subjects Optional Physical Education 2 1(0-0-2-0)

10 Optional Physical Education 3 1(0-0-2-0)

Military Education (165 lessons)

11 MIL1110 Military line of the Party 0(3-0-0-6)

12 MIL1120 Defense and Security work 0(3-0-0-6)

General and tactical military, submachine

14 FL1100 English I 3(0-6-0-6)

15 FL1101 English II 3(0-6-0-6)

Knowledge of Mathematics and Basic Science 32

16 MI1111 Calculus I 4(3-2-0-8)

17 MI1121 Calculus II 3(2-2-0-6)