SAP Note

494980 - Remote Support for an Enterprise Portal

Component: EP-PIN (SAP Enterprise Portal (On Premise)), Version: 5, Released On: 08.04.2008

Symptom
You are using the Enterprise Portal and want to make use of the Remote Support Service. In
order to get Remote Support a remote connection to SAP is needed. This note will help to
find further information on remote connectivity and required software.

Other Terms
EP 5.0, EP 4.5, SAProuter, NetMeeting, pcAnywhere, portal, NetWeaver, NW04

Reason and Prerequisites

Solution
General information on Remote Support and Remote Connectivity can be found in the SAP
Service Marketplace (http://service.sap.com) using alias /access-support. Specific
information for SAP NetWeaver Remote Connectivity can be found in the Media Library.

SAProuter:
One prerequisite is the installation of the SAProuter software (note 30289).

NetMeeting:
Technical details can be found in attached note 356635 and 814334.

pcAnywhere:
Technical details can be found in attached note 100740.

Windows Terminal Server (WTS) connection:

Technical details can be found in attached note 605795.

HTTP Connect - URL Access:

Technical details can be found in attached note 592085.

R/3 Support:
For certain problems it may make sense to open a connection to the ABAP backend system.
Technical details can be found in attached note 812732.

Telnet:
Technical details can be found in attached note 37001.

Citrix Metaframe:
Technical details can be found in attached note 701588.

Notes 31515 and 35010 contain general information on service connections.

Manual Activities

Software Components
Software Component And subsequent
EP-PSERV X

EP-PSERV X

EP-PSERV X

EP-PSERV X

EP-PSERV X

This document refers to

SAP Note/KBA Title

895754

814334

813656

812732 R/3 support service connection

701588 Setting up Service Citrix MetaFrame connection

605795 Windows Terminal Server connection in remote support

595196

592085 Set up the HTTP Connect service

480843 Creating messages via the SAP service marketplace

456348 EP 5.0: Central Note for Support

37001 Telnet connection to customer systems

31515 Service connections

30289 SAProuter documentation

1723672 SAP Enterprise Portal 5.0 - Specific Component Note

1624510 Portal Web Dynpro Integration - Component-specific Note

1522293 Navigation - Specific Component Note

1486692 Prerequisites for messages opened in the EP-KM* components

1398273 Federated Portal Network (FPN) - Specific Component Note

1380993 SAP NetWeaver Portal - Component Specific Questions Note

1265687 Application Integration - Specific Component Note

This document is referenced by

SAP Note/KBA Title

1912318 WTS Connection with NLA in remote support

605795 Windows Terminal Server connection in remote support

30289 SAProuter documentation

1723672 SAP Enterprise Portal 5.0 - Specific Component Note

1624510 Portal Web Dynpro Integration - Component-specific Note

1398273 Federated Portal Network (FPN) - Specific Component Note

812732 R/3 support service connection

701588 Setting up Service Citrix MetaFrame connection

592085 Set up the HTTP Connect service

37001 Telnet connection to customer systems

31515 Service connections

1522293 Navigation - Specific Component Note

1486692 Prerequisites for messages opened in the EP-KM* components

1380993 SAP NetWeaver Portal - Component Specific Questions Note

1265687 Application Integration - Specific Component Note

480843 Creating messages via the SAP service marketplace

456348 EP 5.0: Central Note for Support