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1634848 - SAP HANA database service connections

Version 1 Type SAP Note
Language English Master Language English
Priority Recommendations / Additional Info Category Installation information
Release Status Released for Customer Released On 23.09.2011
Component HAN-DB ( SAP HANA Database )

Please find the original document at https://launchpad.support.sap.com/#/notes/ 1634848

Symptom

You require a service connection to your HANA database for support purposes.

Other Terms

Service connection, STFK, In Memory Computing Engine, IMCE, HANA

Reason and Prerequisites

You already have set up a SAProuter connection to SAP (SAPservX).

Solution

Depending on the landscape on customer side there are three different kinds of service connections
required.

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1. SAP HANA Studio is installed on the HANA box

Prerequisites:

The latest version of SAP HANA Studio is installed on the HANA box

Solution:

Please provide a TREX/BIA/HANA service connection to the HANA box as described in note 1058533.

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2. SAP HANA Studio is installed on a Windows Terminal Server

Prerequisites:

The latest version of SAP HANA Studio is installed on the Windows Terminal Server

SSH client (e.g. Putty) is installed on the Windows Terminal Server

X-Server (e.g. XMING) is installed on the Windows Terminal Server

The HANA box can be accessed from the Windows Terminal Server

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Solution:

Please provide a Windows Terminal Server service connection as described in note 605795.

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3. SAP HANA Studio is neither installed on the HANA box nor on a Windows Terminal Server

Solution:

Please provide the following two service connections (both)

A TREX/BIA/HANA service connection to the HANA box as described in note 1058533

A SAP HANA Studio service connection to the HANA box as described in note 1592925

Other Components

Component Description

HAN SAP HANA

This document refers to

SAP Note/KBA Title

605795 Windows Terminal Server connection in remote support

1592925 SAP HANA Studio service connection

1523337 SAP HANA Database 1.00 - Central Note

1514967 SAP HANA: Central Note

1058533 TREX/BWA/HANA service connection to customer systems

This document is referenced by

SAP Note/KBA Title

1758890 SAP HANA: Information needed by Product/Development Support

1058533 TREX/BWA/HANA service connection to customer systems

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1592925 SAP HANA Studio service connection

1514967 SAP HANA: Central Note

1523337 SAP HANA Database 1.00 - Central Note

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