Professional Documents
Culture Documents
6. Which of the following types of work would a knowledge worker most likely engage in?
a. deciding which type of fertilizer to buy wholesale for a landscaping business
b. counting the number of grocery items in carts leaving a wholesale store
c. monitoring children on new daycare playground equipment
d. installing new ink cartridges in colour photocopiers in an office environment
ANS: A REF: page 8 OBJ: 3 BLM: Understanding
9. What is the first step in choosing an HRIS system for your organization?
a. Go with the system that will have the biggest “bang for your buck.”
b. Go with the system that is compatible with your current systems.
c. Go with the system that meets the majority of your needs.
d. Go with the system that fits the organization’s employee base.
ANS: D REF: pages 10-11 OBJ: 3 BLM: Understanding
10. In highly competitive environments, managing organizational change has become which of the
following?
a. a proactive method of downsizing
b. the preferred method of reacting to a decrease in organizational performance
c. a core competency of the organization
d. a product of globalization
ANS: C REF: page 11 OBJ: 4 BLM: Understanding | Application
11. Microsoft laid off 5000 employees due to poorer-than-anticipated financial performance. This is an
example of which of the following?
a. proactive change
b. reactive change
c. managing change
d. transformational change
12. In an effort to take advantage of a market opportunity, Apple created the iPhone in open-source format
so that anyone can develop and sell an iPhone application. This is an example of which of the
following?
a. proactive change
b. reactive change
c. managing change
d. transformational change
ANS: A REF: page 11 OBJ: 4 BLM: Application
13. Collectively, the economic value of knowledge, skills, and capabilities is known as which of the
following?
a. intellectual capital
b. human capital
c. core competencies
d. employee capital
ANS: B REF: page 12 OBJ: 5 BLM: Key Terms
14. To manage employees in a manner that allows human capital to develop as a source of competitive
advantage, managers need to be sure to do all of the following EXCEPT which one?
a. provide training programs that provide skill enhancement
b. identify, recruit, and hire the best talent available
c. attach pay to productivity
d. provide opportunities for development on the job
ANS: C REF: page 13 OBJ: 5 BLM: Understanding
15. To build human capital in organizations, managers should rely upon staffing programs that focus on
which of the following?
a. identifying cheap sources of qualified labour
b. identifying and hiring the best and brightest talent available
c. identifying college graduates with the requisite skills
d. identifying individuals with communication skills
ANS: B REF: page 13 OBJ: 5 BLM: Application
16. The changing nature of the HR manager’s role is increasingly focused on which of the following?
a. policy formulation
b. international issues
c. basic services like selection, but also on policy development, employee advocacy and
advice
d. privacy issues, global management issues, HR planning, and downsizing issues
ANS: C REF: pages 29-30 OBJ: 9 BLM: Understanding
17. Methods that firms use to align their processes with their essential need to meet customer expectations
include all of the following EXCEPT which one?
a. total quality management
b. Six Sigma
c. cost containment through outsourcing
d. process reengineering
19. According to a survey by the Human Resource Planning Society, what percentage of responding
companies believed that their HR groups play a key role in developing human capital?
a. 20 percent
b. 65 percent
c. 50 percent
d. 40 percent
ANS: B REF: page 14 OBJ: 6 BLM: Remember
20. The importance of Six Sigma to HR extends to all of the following EXCEPT which one?
a. employee benefits
b. performance management
c. communication
d. training
ANS: A REF: page 15 OBJ: 6 BLM: Key Terms | Understanding
21. Reengineering often requires that managers start from scratch in rethinking all of the following
EXCEPT which one?
a. how work should be done
b. how technology and people should interact
c. how the entire organization should be structured
d. how organizations should compete
ANS: D REF: page 16 OBJ: 6 BLM: Understanding
22. Which of the following is NOT an approach used by organizations to try to lower labour costs?
a. productivity enhancements
b. outsourcing
c. employee leasing
d. employee development
ANS: D REF: page 17 OBJ: 7 BLM: Understanding
23. If an organization fosters commitment to organizational change in its employees, but fails to foster
commitment to communication about the change, which of the following is the most likely result?
a. The organization will not be successful with change because the employees will resist.
b. The organization will be successful with change because it planned a key element.
c. The organization will fail because it did not communicate a clear change plan.
d. The organization may be successful but only if it does not force a sense of urgency.
ANS: B REF: page 12 OBJ: 4 BLM: Understanding
VI.
During the years following his abrupt departure from Rio
Henderson flitted about the Southern Hemisphere. He was in
Australia, in South Africa, and on many islands, but most of his time
was spent in South America, on one side or other of the Andes. In
his last venture he saw the face of death near and ugly and felt that
he had lost some of his nerve afterward. Likewise, as he himself
expressed it, he had made his pile. So he resolved to run no more
risks, but to return to his native land and settle down to enjoy his
gains. Like many another wanderer he fancied he would like to buy
the house in which he had been a happy child and he was not sure
but he would find his native town a permanent bourne.
He noticed the change in grade of the railroad as his train steamed
in. It entered the city now over a viaduct which cleared the streets on
trestles and crossed the main thoroughfare on a fine stone arch.
Under that arch he passed in the hotel omnibus. Just beyond it he
noticed a shop with cages of birds, stuffed animals and a pretty little
black kitten just inside the plate glass of the front. He noted the
number and meant to return later after he had had his supper.
A square or so farther on he saw pass him a handsome open
carriage. His heart stood still at sight of the figure in it. Milly saw him
and returned his bow with a cordial smile. She was still beautiful,
with a full-grown woman’s best charms. Very haughty she looked
too, as became the heir of the Wareham fortune. Henderson had
heard of her brother’s death sometime before.
About sunset John entered the animal-seller’s shop. The kitten
was gone. Could not say when it had been sold. Could not say to
whom it had been sold. Could not send to the purchaser and try to
buy it back. Grumpy and curt replies generally. John left the shop in
a bad humor.
Flicking with his cane the tall grasses in the neglected spaces
before wooden front-yard fences John strolled in the twilight to the
old garden. The house was empty again and the garden had run
wild. It was not the wilderness he remembered but it had the same
outlines and the same general character. His heart warmed over it
and memories thronged.
His feet carried him he knew not whither. In the late twilight he
found himself before the splendid Wareham mansion. He was vexed
that he had not been able to get that kitten and send it to Milly in a
big box of pink roses, like the roses in the old garden. Then he was
vexed that he had not thought to send her the roses anyhow, as
soon as he had found he could not get the kitten. Then he opened
the gate, walked springily in and rang the bell.
Yes, Miss Wareham was at home. The warm lamp-light which had
led him in shone from the room into which he was ushered. Milly was
reading by the lamp itself. She rose to greet him. Her yellow satin
gown became her well and her voice was sweet to his ears. Her
words were cordial. But what Jack noticed to the exclusion of
everything else was the very black kitten he had failed to purchase,
tucked under her arm, purring vociferously, and very becoming, it
seemed to his eyes, to the color of her dress. The instant he saw it
he knew what he meant to say to her. And the look in her eyes told
him almost as plainly as the pet she fondled what her answer would
be.
HERE AND THERE IN MARYLAND
BY EDWARD G. McDOWELL.
Near Pen-Mar, Western Maryland Railroad.
Old Mill Race, Walbrook.
Near Annapolis.
In Green Spring Valley.
The Old Liberty Road.
Tred Avon River.
On Gwynn’s Falls.
Smith’s Lane, Walbrook.
HOW RANDALL GOT INTO THE
SALON
—Maurice Weyland.
ELENA’S DAUGHTERS
BY D. RAMON ORTEGA Y FRIAS
From the Spanish by L. Solyom.
CHAPTER I.
DOÑA ELENA, DOÑA LUZ, DOÑA ESTRELLA.