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This badge was issued to Jorge Ovejero

on July 31, 2023
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Multivendor x86 -
Remote/Field Technical
Support, Experienced
Issued by IBM

The badge holder demonstrates commitment to

develop positive relationships with client to achieve
a high level of customer satisfaction. Delivers IBM
Remote or FIeld Technical Support for Multi-Vendor
Lenovo x86 Servers and e!ectively provides
technical support to clients with minimal
assistance. Serves as the technical leader for client
problems, providing knowledge and technical skills
to help provide a technical solution. Recognized by
team members as skilled in their area of expertise.

Learn more

Validation Intermediate

Months Free

Skills

Client Skills Lenovo Technical TSS

X86

Earning Criteria

Must be an employee of IBM

Complete Multivendor x86 Experienced Training

Roadmap in YourLearning for Field System
Service Representatives

Demonstrate solid understanding of the tools

and processes applicable to technical support
mission activities

TSS Success Skills for Support (SS4S):

Experienced Level

Minimum of 18 months or more experience

supporting Multivendor x86 platform.

Has created a Knowledge Document or other

published resource that can be used by others
as a reference.OR Conduct training to
immediate team on a tool or technical product.
OR Provide mentorship to assist in on-boarding
a new team member. OR Successfully
supported the resolution of a critical situation
as the primary technical resource. To claim the
badge the badge earner must provide evidence
of the badge and verified by their manager."

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