Cru 2016 Q2 Report PDF

COMPLAINT RESPONSE UNIT (CRU)
Nigeria Police Force
2016 SECOND QUARTER REPORT

Release Date: July, 2016
HIGHLIGHTS OF THE 2016 Q2 REPORT

19 State commands namely Abia State, Adamawa State, Bayelsa State, Delta State, Enugu
State, Imo State, Kaduna State, Katsina State, Kwara State, Lagos State, Ogun State, Ondo
State, Osun State, Oyo State, Taraba State, Ebonyi State, Kogi State, Nasarawa State, FCT-
Abuja and Edo State have shown steady decline in number of cases reported from April
through June, 2016.
Jigawa, Yobe and Kebbi State are at the bottom with no case reported against the police
during this period under review. Kebbi state is yet to record a single case since inception of
CRU.
Lagos, Anambra States and FCT-Abuja account for over 50% of total complaints received
(53.36%) from across the nation.
Phone calls tops the source of reporting complaint among all the platforms.
22 States recorded declined in Q2 Report compared to Q1 reports.
National Decline in number of cases reported in Q2 compared to Q1 2016.

COMPLAINT RESPONSE UNIT (CRU) in
STATE RANKING 2016 Q2

Number of
RANK STATE Complaint
Received %
1 LAGOS 195 21.52
2 FCT 153 16.89
3 RIVERS 100 11.04
4 ANAMBRA 41 4.53
5 EDO 38 4.19
6 DELTA 37 4.08
7 OGUN 34 3.75
8 ENUGU 32 3.53
9 BENUE 26 2.87
10 ABIA 25 2.76
10 AKWA IBOM 25 2.76
12 IMO 18 1.99
13 NASARAWA 17 1.88
14 OYO 16 1.77
14 PLATEAU 16 1.77
16 BAYELSA 13 1.43
16 KOGI 13 1.43
18 KADUNA 12 1.32
18 CROSS RIVER 12 1.32
20 KANO 11 1.21
21 NIGER 9 0.99
21 OSUN 9 0.99
21 ZAMFARA 9 0.99
24 ONDO 8 0.88
25 KWARA 7 0.77
26 BAUCHI 6 0.66
27 ADAMAWA 5 0.55
28 SOKOTO 4 0.44
28 EBONYI 4 0.44
28 EKITI 4 0.44
31 BORNO 3 0.33
32 GOMBE 2 0.22
33 KATSINA 1 0.11
33 TARABA 1 0.11
35 JIGAWA 0 0.00
35 KEBBI 0 0.00
35 YOBE 0 0.00
TOTAL 906 100.00
CONTACT CRU 24/7 via: Calls Only: 0805 700 0001, 0805 700 0002 | SMS and WhatsApp Only: 0805 700 0003 | BBM: 58A2B5DE
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR
npfcomplaint@gmail.com
Website: www.npf.gov.ng/complaint
Our quick response will put a smile on your face
COMPLAINT RESPONSE UNIT (CRU)
COMPLAINT DISTRIBUTION CATEGORY 2016 Q2
EXESSIVE POLICE BENEFIT

USE OF DIRTY IN INVOLVEMENT IN DEMANDING PROFFESIONAL /ENTITLEMENT
STATE FORCE PERSON TRAFFIC RELATED CIVIL MATTERS INCIVILITY MONEY FOR BAIL MISCONDUCT RELATED(NOK) TOTAL
ABIA 1 0 0 3 0 10 11 0 25
ADAMAWA 1 0 0 0 0 1 3 0 5
AKWA IBOM 2 0 0 0 0 6 16 1 25
BAUCHI 0 0 0 1 0 0 4 1 6
BENUE 1 0 0 0 0 7 17 1 26
BAYELSA 0 0 0 0 0 3 10 0 13
BORNO 0 0 0 0 0 1 2 0 3
DELTA 1 0 0 0 0 6 30 0 37
ENUGU 3 0 2 2 0 6 18 1 32
GOMBE 0 0 1 0 0 1 0 0 2
IMO 1 0 0 0 0 3 14 0 18
JIGAWA 0 0 0 0 0 0 0 0 0
KADUNA 0 0 1 0 0 1 10 0 12
KATSINA 0 0 0 1 0 0 0 0 1
KANO 1 0 0 0 0 0 9 1 11
KEBBI 0 0 0 0 0 0 0 0 0
KWARA 0 0 0 0 0 1 5 1 7
LAGOS 12 0 3 2 0 42 136 0 195
NIGER 1 0 0 0 0 1 6 1 9
OGUN 0 0 2 2 0 7 22 1 34
ONDO 0 0 0 0 0 2 6 0 8
OSUN 0 0 0 0 0 1 8 0 9
OYO 0 0 2 0 0 2 12 0 16
PLATEAU 1 0 1 0 0 1 12 1 16
RIVERS 3 0 6 4 0 39 48 0 100
CROSS RIVER 0 0 0 0 0 6 6 0 12
SOKOTO 1 0 0 0 0 0 3 0 4
TARABA 0 0 0 0 0 0 1 0 1
YOBE 0 0 0 0 0 0 0 0 0
EBONYI 0 0 0 0 0 0 3 1 4
ZAMFARA 1 0 0 0 0 1 7 0 9
KOGI 0 1 3 0 0 0 9 0 13
ANAMBRA 3 0 0 0 0 18 20 0 41
NASARAWA 0 0 1 0 0 5 11 0 17
EKITI 0 0 0 0 0 0 4 0 4
FCT 8 0 3 10 2 25 104 1 153
EDO 1 0 1 0 0 6 30 0 38
TOTAL 42 1 26 25 2 202 597 11 906
Twitter: @PoliceNG_CRU | Facebook: www.facebook.com/npfcomplaint | Email: complaint@npf.gov.ng OR npfcomplaint@gmail.com
COMPLAINT RESPONS UNIT (CRU)
COMPLAINT DISTRIBUTION BY PLATFORMS/SOURCE 2016 Q2
Released Date: July, 2016
Number of
SN PLATFORM/SOURCE Complaint
1 PHONE CALLS 537
2 WHATSAPP 166
3 SMS 10
4 EMAIL 51
5 TWITTER 85
6 FACEBOOK 22
7 BLACKBERRY MESSENGER (BBM) 3
8 OTHERS 32
906
QUICK STATISTICS
FALSE / UNRELATED
*DISTRESS CALLS RESOLVED/CLOSED CASES CASES PENDING CASES
*22 799 35 72
*Distress calls are not counted as part of complaints
CONCLUSION
Complaint Response Unit (CRU) embarked on special monitoring patrols of the

activities of Safer Highway Patrol teams on the nation’s highways and visitation
of selected Police Stations in South-West, South-South and North-Central
regions.
CRU also facilitated the visitation by Amnesty International Nigeria to Special

Anti-Robbery Squad (SARS) Detention Facilities in Anambra, FCT-Abuja and
Enugu Police Commands in June 2016.
There was a sustained campaign across the electronic and print media to raise
CRU awareness among Nigerians in the period under review. Particularly,
enlightenment campaign about the Unit was carried out states in the South-
East via Townhall meetings in Enugu, Awka and Abakaliki as well as interviews
on local Radio Stations.
Generally, the overall complaint trend has shown a national decline in total
number of complaints received from across the federation in Q2 - 2016
compared to the Q1 – 2016 Report. This Unit believes is due to increasing
compliance of police officers in conducting themselves in the best profession
manner.
Signed
Ag. ACP ABAYOMI SHOGUNLE
ASSISTANT COMMISSIONER OF POLICE,
COMPLAINT RESPONSE UNIT (CRU),
FORCE HEADQUARTERS,
ABUJA.
CONTACT: +234 810 60000 79

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COMPLAINT RESPONSE UNIT (CRU)

Nigeria Police Force

2016 SECOND QUARTER REPORT

HIGHLIGHTS OF THE 2016 Q2 REPORT

22 States recorded declined in Q2 Report compared to Q1 reports.

National Decline in number of cases reported in Q2 compared to Q1 2016.

Release Date: July, 2016

EXESSIVE POLICE BENEFIT

*Distress calls are not counted as part of complaints

Complaint Response Unit (CRU) embarked on special monitoring patrols of the

CRU also facilitated the visitation by Amnesty International Nigeria to Special

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