Privacy Policy

(Published on April 2nd,2023)

Responsibility to Privacy
Our clinic is committed to protecting our clients’ personal information and will
uphold this promise by ensuring it is not disclosed or used for any other purpose other
than your individual healthcare service. This Privacy Policy outlines our business for
collecting, using, storing, and disclosing clients' personal information in compliance
with the Personal Information Protection and Electronic Documents Act (PIPEDA).

The Scope of Personal Information

This Privacy Policy applies to personal information collected by Tong TCM Clinic,
including but not limited to clients' names, health card information, address, phone
number, email address, bank card information, and information on emergency contact
persons.

Collection and Use of Personal Information

We collect and use clients' personal information for the following purposes:

 Appointment scheduling and reminders.

 Billing and insurance processing.
 Communicating with clients.
 Complying with legal and regulatory requirements.

Personal information is collected through various methods, such as intake forms,

follow-up appointments, or online booking systems. We will limit the information we
collect to what we need for those purposes, and we will use it only for those purposes.
We will obtain your consent if we wish to use your private information for any other
purpose.

Consent
We typically collect personal information directly from you, but may also obtain it
from other sources such as physicians, pharmacists, or other practitioners with your
permission or in emergencies, as well as from your employer, insurer, or other agency
responsible for payment of services. Prior to collecting, using, or disclosing any
personal information, we will obtain your consent in an appropriate form, usually in
writing, but in some cases, oral consent or implied consent through your conduct with
us may be acceptable.

Additionally, you have the right to withdraw your consent at any time by providing a
signed written request. If you have any questions or need further clarification, we are
available to provide help.

Limiting Use, Disclosure and Retention

Our clinic is committed to protecting and using your personal information only for the
purposes defined under the law and regulation. Your consent will be obtained prior to
using your information for any purposes beyond those stated in our Privacy Policy.

We never sell clients’ lists or personal information to third parties for any purpose.

Additionally, we will not use any of our clients’ relevant information for advertising
purposes.

You have the right to know about any anticipated disclosures of your personal
information.

In certain situations, we may be legally or ethically obliged to disclose your personal

information without your consent, such as when required by law, court orders, or
when there is an imminent risk of death or serious bodily harm to an identifiable
person or group. We will not disclose more information than necessary in such cases.
In particular, we will not disclose any bank information from the receipt.

Once your personal information is no longer required, it will be securely destroyed.

Accuracy and updating

We communicate with you based on the information that we collected from you
should be accurate and kept updated.

Safeguards: Protecting Your Information

We take measures to securely store and protect clients' personal information,
including the use of locked filing cabinets, secure computer systems, encrypted
electronic storage, and restricted access to authorized personnel.
Our computer systems are password-secured and constructed in such a way that only
authorized individuals can access secure systems and databases.

Access and Correction

Clients have the right to access and correct their personal information held by Tong
TCM Clinic. Requests for access or correction should be made in writing to the
contact information provided below.

Complaints and Contact Information

If you have any concerns or complaints about our privacy practices or handling your
personal information, please contact Tong TCM Clinic Office whose phone number is
+1(647)-123-4567. We are committed to investigating and resolving privacy-related
complaints promptly.

Do not hesitate to contact us if you have any issues want to know. You can reach us at:

Tong TCM Clinic Office

205 College Ave,
Toronto, ON M4A 4A6
Phone Number:+1 (647)-123-4567