OB CONVERSATION 12

Customs department leadership perspective (style or approach) and justify its selection are
transformational leadership. Justification: Customs departments often face dynamic and evolving
challenges, such as changes in trade regulations, emerging security threats, and advancements in
technology. Transformational leaders inspire and motivate their teams to embrace change,
innovate, and adapt to new circumstances. This approach can be beneficial for customs
departments aiming to modernize processes, improve efficiency, and respond effectively to
emerging issues. Furthermore, ethical leadership. Justification: Given the sensitive nature of
customs work, where issues of corruption, fraud, and ethical lapses can have severe
consequences, an ethical leadership approach is crucial. Leaders who model and promote ethical
behavior create a culture of integrity within the organization. This is essential for maintaining
public trust, ensuring fair trade practices, and upholding the rule of law. Moreover, strategic
leadership. Justification: Customs operations are intricately linked to national economic and
security interests. Strategic leaders focus on long-term goals, anticipate future challenges, and
make decisions that align with the overall vision of the organization. In the customs department,
where the regulatory landscape is subject to geopolitical and economic shifts, a strategic leader
can guide the department in aligning its efforts with broader national objectives.