Professional Documents
Culture Documents
Your Group Project Report will be assessed based on a 4-point scale for each of
the following attributes:
The word limit for the group project report is 2500 words (not including charts,
tables and references). Note that this is the MAX limit, and NOT the MIN limit.
Your report may include the following sections:
• Case Summary
• Case Discussion
• Concepts Illustrated
• References
The due date for submission of the Group Project Report (to the designated
Dropbox on eLearn) is: 22.00 Hrs on Saturday, 08 April 2023.
SMU Classification: Restricted
Case Summary:
In 2008, McDonald’s unveiled plans to roll out McCafé—a premium line of
coffee that includes cappuccino, latte, and iced mocha. About 3,000 of its 14,000
restaurants had already added the new McCafé line of drinks, but a downturn in
the economy had made it difficult for the remaining franchisees to secure funding
for remodelling and other expenses associated with the launch of specialty coffees.
The recession left some analysts questioning whether it was the right time for
McDonald’s to roll out its line of new specialty drinks. We discuss some plausible
reasons why McDonald’s embarked on the program, and whether it will have a
sustainable impact on the company’s bottom line, especially when the economy
rebounds and the remaining McDonald’s restaurants launch the new line of
McCafé drinks.
Case Discussion:
The appropriate market structure to use for our analysis would depend on how
we define McDonald’s products and services. If we consider McDonald’s to be
a hamburger restaurant, then the appropriate market structure to use is an
oligopoly model as there are only a few dominant firms in this market segment.
(Note to students: A good report would include some statistics on market shares to support this point.)
But if we broaden the definition of its product offering to fast-food in general,
then the appropriate market structure is monopolistic competition.
We can show and discuss the fast-food restaurant business as having many
features of monopolistic competition. Indeed, the owner of a typical McDonald’s
franchise competes not only against Burger King and Wendy’s but against a host
of other establishments such as Subway, Taco Bell, Chipotle, Starbucks and the
local coffee shops. In monopolistic competition, while each of these restaurants
offers quick meals at reasonable prices, the products offered are clearly
differentiated. Product differentiation gives these businesses some market power.
The McCafé program discussed in the news article was designed to further
differentiate McDonald’s from the competition. In so doing, McDonald’s hoped
SMU Classification: Restricted
to increase its own demand by attracting customers away from traditional coffee
shops and other fast-food restaurants. If McDonald’s product differentiation is
successful, abetted by an effective advertising campaign, its demand will increase
over time (shift in the demand curve) as consumers substitute away from buying
the competitors’ products to buying McDonald’s products. Consumers’ demand
for McDonald’s may also become less price-elastic (i.e. steeper demand curve)
as they find McDonald’s expanded menu more palatable. The average total cost
(ATC) will also increase due to the cost of remodelling and retrofitting its
franchisees’ outlets to cater to the full beverage programme, plus any additional
advertising cost which McDonald’s may choose to incur. Here, the marginal cost
is assumed to remain unchanged, although it is likely to increase somewhat in
reality. Hence, as shown in the diagrams, it is possible that this strategy (of
introducing McCafé) may lead to McDonald’s earning economic profits in the
short-run.
market and its economic profits. For these reasons, it may be difficult for
McDonald’s McCafé program to have a sustainable impact on its bottom line—
even if the economy rebounds and all franchisees implement the program.
It is interesting to note that McDonald’s had in Oct 2015 introduced its All Day
Breakfast menu, which was popular with consumers, and had a positive impact
on the bottom-line as it spurred same-store-sales growth for three straight quarters
following its introduction. However, during the subsequent earnings cycle,
growth fell short of Wall Street estimates, raising doubts yet again on whether All
Day Breakfast was a sustainable promotion for the company. From Sep 2016,
McDonald's shifted to an expanded All Day Breakfast menu that offers breakfast
fans a wider selection including McGriddles, McMuffins, biscuit sandwiches,
hash browns and hotcakes.
Concepts Illustrated:
Market Structure, Monopolistic Competition, Product Differentiation, and
Advertising
Article Used:
WSJ - McDonald's Coffee Strategy Is Tough Sell, 27 Oct 2008