KPI

Accident Rate

Asset Utilization Ratio

Average Contract Value (ACV)

Break-Even Load Factor

Capability Maturity Model Integration

(CMMI) Level

Contract Wins and Renewals

Cybersecurity Breach Incidents

Cybersecurity Effectiveness

Defense Spending as a Percentage of

GDP

Diversification of Customer Base

Export Control Compliance

Fault Detection Rate

Fuel Efficiency

Government Spending Trends

Losses Due to Production Rework

Maintenance, Repair, and Overhaul

(MRO) Contracts

Mean Time Between Failures (MTBF)

Mission Success Rate

Mission-Critical System Uptime

Number of Skilled Engineers

Operational Availability (Ao)

Passenger Load Factor (PLF)

Patent Portfolio
Patents Filed/Owned

Percentage of Defense Budget

Allocated to Technology and R&D

Percentage of Revenue from

Government Contracts

Procurement Efficiency

Product Development Milestones

Project Bidding Success Rate

Rate of Adoption of New

Technologies

Rate of Return on Investments in

Emerging Technologies

Rate of Technology Adoption

Ratio of Civil to Military Aircraft

Production

Ratio of Civilian to Defense Revenue

Ratio of Dual-Use Products

Ratio of Unmanned to Manned
Systems

Readiness Level of Key Technologies

Regulatory Compliance Rate

Retirement Rate of Aircraft

Risk and Opportunity Management

Effectiveness

Safety Record

Satellite Launch Success Rate

Security Audit Pass Rate

Security Clearance Levels

Spare Parts Availability

Successful Test Flights

Sustainment Costs
Technology Refresh Cycle

Weighted Average Contract Length

Description

This measures the number of accidents involving a company's products or during its operations. This is pa
and defense companies, where safety is paramount.

This ratio measures how efficiently a company is using its assets to generate revenue. For capital-intensiv
key indicator of operational efficiency.

Given the large contract sizes in the aerospace & defense industry, ACV can provide insight into the scale

For commercial aerospace companies, this measures the passenger load factor that the company needs t

For software-intensive defense companies, this model provides a benchmark to measure the maturity of th

Winning new contracts and renewing existing ones are crucial for revenue growth in this industry. This KPI
competitive position and future revenue potential.

For defense companies dealing with sensitive data, the number of cybersecurity breaches can impact a co

For defense companies, particularly those dealing with sensitive data or advanced technologies, their effec
critical factor in securing contracts and maintaining operational integrity.

This is a macroeconomic KPI that measures a country's commitment to defense. Higher percentages can i
contractors in that region.

Dependence on a few large customers, like government agencies, can pose a risk. A company with a dive

Given the international nature of the aerospace & defense industry, companies must comply with internatio
Non-compliance can lead to fines or sanctions which could impact financial performance.
The ability of a company to detect faults in its products prior to delivery is a crucial quality measure in the a
can have severe consequences.

In the commercial aerospace sector, fuel efficiency of aircraft can be a major selling point. Newer aircraft d
more orders.

In the defense subsector especially, changes in government defense budgets directly impact companies' r
anticipate shifts in demand.

Given the complex nature of aerospace & defense manufacturing, production rework can lead to significan
such rework.

For aerospace companies, MRO can be a significant source of revenue. This KPI tracks the volume and va

Particularly relevant in the aerospace industry, this KPI measures the predicted elapsed time between inhe

For companies in the space sector of aerospace & defense, the rate of successful missions (like satellite la
performance of a company.

For aerospace & defense companies providing mission-critical systems, the amount of operational time the
be a key performance indicator.

For R&D-intensive aerospace & defense companies, the number of skilled engineers on staff can be a key

This measures the availability of a system to perform its function when needed, often used for defense sys

Specific to the commercial aerospace sector, PLF measures the percentage of available seating capacity t
effective capacity management and strong demand.

The number and quality of patents held by a company can provide a competitive edge and open up additio
In an industry where technological advancement can offer significant competitive advantages, the number
innovation capabilities.

For defense contractors, tracking the percentage of a country's defense budget that is allocated towards te
areas.

This KPI reveals the dependence of a company on government contracts, which can be prone to policy ch

This can be measured by a range of metrics including cycle time, cost per order, and supplier defect rate. I
company's procurement function.

This KPI tracks the achievement of key milestones in the product development process, such as design co

For defense contractors who frequently bid on large-scale government projects, the success rate of these
competitiveness and future potential revenue.

In an industry where technological advancement can offer significant competitive advantages, the rate at w
indicate its agility and potential for growth.

This KPI shows the financial return from a company's investments in emerging technologies, which can be
defense.

This KPI measures how quickly a company can incorporate new technologies into their products and servi
competitive advantage in an industry driven by technological advancement.

For companies producing both civil and military aircraft, this ratio can indicate which segment the company
market risks specific to these segments.

Some aerospace & defense companies serve both civilian and defense sectors. This KPI provides insight
and its potential exposure to shifts in either sector.

Dual-use products can be used for both civilian and military applications. The proportion of such products i
opportunities and exposure to market risks.
For companies producing both manned and unmanned systems, this ratio can indicate a company's strate
systems market.

The readiness level of a company's key technologies can indicate its technological competitiveness and po

Given the heavily regulated nature of the industry, the ability to comply with relevant safety, export, and en
ensuring business continuity.

For commercial aerospace, the rate at which aircraft are retired can impact the demand for new aircraft an

In a complex and contract-driven business, the ability to manage potential risks and capitalize on opportun
ways, including the success rate of risk mitigation strategies or the proportion of identified opportunities tha

The safety performance of products, particularly in the aerospace subsector, can affect a company's reputa
demand.

For companies in the space sector, the successful launch and deployment of satellites is a key performanc
and financial performance.

For defense contractors, regularly passing security audits is crucial to maintaining contracts and securing n

For defense contractors, the levels of security clearance held by staff can impact the contracts a company

This KPI measures the availability of spare parts for maintenance and repairs, which can impact downtime

For aerospace manufacturers, the number of successful test flights can provide an indication of a product's
competence.

For defense contractors, the costs associated with maintaining and upgrading systems can be a significan
attractiveness of a product for customers.
This refers to the frequency with which a company upgrades its product offerings. In an industry characteri
refresh cycle can signify a competitive advantage.

Given the typically multi-year nature of contracts in this industry, this KPI provides insight into a company's
KPI

Age of Orchard/Vineyard

Agricultural Worker Turnover Rate

Animal Breeding Success Rate

Aquaculture Feed Conversion Ratio

(FCR)

Aquaculture Survival Rate

Biomass Production

Brix Degree

Cage-Free or Free-Range Percentage

Carbon Footprint

Carbon Sequestration Rate

Cold Storage Capacity

Cover Crop Usage

Crop Diversity Index

Crop Insurance Coverage

Crop Rotation Frequency

Crop Yield per Acre

Days to Maturity for Crops

Disease and Pest Resistance

Fallow Land Ratio

Feed Conversion Ratio (FCR)

Fertilizer Efficiency

Fish Stock Health

Forest Stewardship Council (FSC)

Certification
Grazing Capacity

Harvest-to-Sale Time

Honey Yield per Hive

Hybridization Success Rate

Input Cost per Acre or per Animal

Irrigation Efficiency

Livestock Growth Rates

Manure Management Practices

Milk Yield per Cow

Nutrient Management Efficiency

Organic Matter Content in Soil

Pesticide Use
Plant Density

Pollination Success Rate

Post-Harvest Loss

Protein Content

Rate of Genetic Gain

Rate of Organic Production

Return on Investment (ROI) for Precision

Farming Techniques

Robotic Milking Adoption Rate

Ruminant Methane Emissions

Seasonality of Production

Seed Germination Rate

Shell Strength (for poultry farms)

Soil Health Index

Sustainable Certification Rate

Tilling Efficiency

Traceability Rate

Turbidity Levels

Vineyard Yield per Acre

Water Usage per Crop Unit or per Animal

Weed Infestation Levels

Worker Safety Incidents

Description

For businesses in the fruit and wine industry, the age of the orchards or vineyards can affect both the quan
can sometimes produce fewer, but higher quality fruits.

This KPI measures how often workers leave the company. High turnover can suggest issues with pay, con
indicate a stable, satisfied workforce.

For operations involved in breeding livestock, the success rate of their breeding program is a key performa

Similar to FCR in livestock, this measures the efficiency with which fish or shrimp convert feed into body m

In aquaculture, the survival rate of the fish or other aquatic organisms is a key performance indicator. High
disease, water quality, or other environmental factors.

For companies engaged in forestry or biofuel production, the amount of biomass (organic material used for

For fruit and vegetable growers, Brix degree, a measure of the sugar content in an aqueous solution, can b
Brix degrees often signify better taste and overall quality.

In the poultry and egg industry, this KPI shows the percentage of animals raised in cage-free or free-range
meeting consumer demand for ethically raised products.

In an era of growing environmental concerns, this measures the total greenhouse gas emissions caused d
This KPI can indicate how 'green' the agriculture company's operations are, which could influence its publi
for growth in a market increasingly prioritizing sustainability.

This measures the rate at which a farm's practices enable the capture and storage of atmospheric carbon
farming.

For industries that require storage of produce, the amount of cold storage available can be a critical KPI. L
wasted product.
The use of cover crops can improve soil health and reduce the need for fertilizers. This KPI measures the p
crops are used.

This measures the range of different crops a farm produces. A higher index can make a farm more resilien
a single crop.

The percentage of crops or livestock insured against weather events or other losses can provide insight int
strategies.

This metric measures how often a company rotates its crops, a practice often used to improve soil health a
frequency might indicate a commitment to sustainable farming practices.

This is the amount of crop produced per unit of land. It is one of the most critical KPIs as it reflects the effic
farming practices. Higher crop yield can indicate advanced technologies and optimized farming strategies.

This is the number of days it takes from planting a crop until it is ready to be harvested. Shorter maturity tim
potentially increase annual yield.

This indicates the resilience of a company's crops or livestock to diseases and pests. A higher resistance c
measures, and overall healthy conditions.

This is the percentage of a farm's total land that is left fallow (unused) in any given year. Leaving land fallo
land that is not directly productive.

This is particularly relevant to livestock and aquaculture businesses. It measures the efficiency with which
mass. Lower FCR means better efficiency and lower costs.

This metric shows how much crop yield is produced per unit of fertilizer used. It reflects the effectiveness o
and the efficiency of their crop varieties. Higher efficiency is generally better.

For fisheries and aquaculture operations, the health and diversity of the fish stock are crucial for ongoing p

For businesses in the forestry industry, having FSC certification can be an important KPI, as it signals to cu
responsibly managed forests.
For ranches and other businesses in the livestock industry, this measures the amount of livestock that a gi
terms of the number of head per acre.

This KPI measures the time it takes from when a crop is harvested or an animal is ready for slaughter until
supply chains and strong demand for products, while longer times can indicate potential inefficiencies or w

For apiaries and other businesses involved in honey production, this KPI measures the amount of honey p

For companies that are creating new hybrid plants, the success rate of their hybridization efforts is a key p

This measures how much a company is spending on inputs like seeds, fertilizer, feed, water, and other item
livestock. Lower input costs can signify efficient purchasing, good relationships with suppliers, or success i

This KPI measures the ratio of the amount of water used for irrigation that is effectively taken up by crops v
reduces water waste, lowers costs, and improves sustainability.

For businesses focusing on livestock, the rate at which animals grow or produce is key. This includes mea
production per cow, or eggs per hen. Fast growth rates can indicate efficient operations and good animal h

This KPI can assess how effectively a livestock company manages the manure produced by its animals, w
impacts and may be subject to regulation.

In dairy farming, the average milk yield per cow is a crucial productivity indicator. Higher yields may reflect
care.

This measures how efficiently a farm manages its use of nutrients, such as those provided through fertilize
environmental impact.

This KPI indicates the percentage of organic material in the soil, which can affect its fertility and the health

The amount and type of pesticides used can be a key performance indicator, especially for companies see
produce organic crops.
For certain high-yield crops, the density of plantings can affect overall productivity. There's often a balance
limit growth) and under-utilization of available land.

For businesses focusing on crops dependent on pollination, the rate of successful pollination can significan

This metric measures the amount of product lost post-harvest due to factors like spoilage, pests, or logistic
better handling, storage, and distribution practices.

For grain producers, the protein content of the grain is a critical KPI. This is especially important for wheat
content often means higher quality.

In seed production and animal breeding, this KPI measures the rate at which beneficial traits are increased
breeding or genetic modification.

This KPI measures the percentage of a farm's produce that is grown organically. This could be significant i
high-value organic market.

Precision farming involves using advanced technology like GPS and IoT devices to manage crops more ef
techniques, helping assess whether the technology investment is paying off.

In the dairy industry, the percentage of milking performed by automated or robotic systems is a KPI that ca
savings.

For livestock operations, particularly those involving ruminant animals like cows, the amount of methane em

This KPI measures how much a company's production varies with the seasons. Depending on the specific
may be normal, but significant swings could increase business risk.

This indicates the percentage of seeds that successfully germinate and develop into healthy plants. A high
methods, and could predict a successful harvest.

For egg producers, the strength of eggshells can be an indicator of the overall health of their flocks and the
This metric assesses the quality and health of the soil used for farming. It could incorporate measures of n
and other key soil characteristics. Healthy soil can lead to higher crop yields and better long-term sustaina

This KPI measures the percentage of a farm's products that meet specific standards for sustainable agricu
recognized organization. It's becoming increasingly important as consumers and regulators demand more

For crops that require tilling, the efficiency of the tilling process can affect both costs and yields.

This measures the ability to trace a product from the field to the consumer. In an era where consumers are
food, this can be an important KPI for agriculture businesses.

For aquaculture, the measure of water clarity (turbidity) can indicate the health of the aquatic environment,
species being farmed.

This KPI is essential for winemakers. It represents the amount of grape produced per acre. Higher yields a
result in lower-quality wine.

Water is a crucial resource in agriculture, and its efficient use is increasingly important given climate chang
water a company uses per unit of output, with lower usage potentially indicating more sustainable and effic

High levels of weed infestation can lower crop yields and indicate issues with a company's weed managem

The frequency of accidents or safety incidents can indicate how well a company is ensuring the safety of it
KPI

Autonomous Driving Level

Average Incentive per Vehicle Sold

Average Time Vehicles Spend on Dealer

Lots

Average Vehicle Age in the Market

Average Warranty Cost per Vehicle

Battery Range

Battery Range for Electric Vehicles

Brand Ranking in Third-party Auto

Surveys

Car Segment Market Share

CO2 Emissions

Compliance with Emission Standards

Connected Car Services Revenue

Cost per Vehicle Produced

Dealer Satisfaction Score

Electrification Rate

Employee Safety Incident Rate

Energy Consumption per Vehicle

Produced

Fast Charging Time

Fleet Sales as a Percentage of Total Sales

Fleet Sales Percentage

Fuel Efficiency

Hybrid Vehicle Sales

Maintenance and Repair Revenue

Model Ageing

Number of Dealerships

Number of Unique Models

Number of Vehicles per Dealership

Off-Lease Vehicles Return Rate

Parts Per Million (PPM) Quality Level

Penetration of Services in Vehicle Sales

Percentage of Autonomous Vehicles in

Fleet

Percentage of EV Charging Infrastructure

Percentage of Luxury Cars in Total Sales

Percentage of Revenue from Ride-

Sharing, Car-Sharing, or Other Mobility
Services

Percentage of Sales from New Models

Percentage of Sales from New Models

Percentage of Self-Driving Cars in Fleet

Percentage of Vehicles Sold with

Advanced Safety Features

Platform Commonality

Production Volume

Revenue from Licensing Technology to

Other Companies

Vehicle Connectivity Features

Vehicle Customization Rate

Vehicle Inventory Levels

Vehicle Residual Value

Vehicle Safety Ratings

Vehicle Telematics Data Utilization

Warranty Claim Rate

Zero Emission Vehicle (ZEV) Credits

Description

This KPI measures the advancement of a company's autonomous driving technology, often rated on a sca
Society of Automotive Engineers. Higher levels indicate more sophisticated self-driving capabilities.

This KPI tracks the average value of financial incentives (like cash rebates or discounted financing) offered
High values can indicate aggressive sales tactics but may also affect profitability.

Also known as "days to turn," this measures how long, on average, vehicles stay on a dealer's lot before b
indicate strong demand.

This KPI indicates how long vehicles from a particular manufacturer tend to be in use. A higher average ve
and quality.

The average cost that a company incurs for warranty claims per vehicle sold. High warranty costs can sign
reduce profitability.

For electric vehicle manufacturers, the distance that a vehicle can travel on a single charge is a key compe
range can signal superior technology and increase the appeal of vehicles to consumers.

For EV manufacturers, the average battery range of their vehicles can be a key selling point, influencing co

This could include rankings in surveys conducted by organizations like J.D. Power and Consumer Reports
factors like vehicle reliability, customer satisfaction, and resale value.

This KPI tracks a company's market share within specific vehicle categories (e.g., SUVs, sedans, pickup tr
highlight areas of strength or weakness within a company's product portfolio.

The average CO2 emissions of a manufacturer's fleet. This is becoming increasingly important due to tight
and the shift towards greener transportation.

The degree to which a manufacturer meets or exceeds regulatory emissions standards can impact its repu
fines or penalties.
As vehicles become more integrated with technology, the revenue generated from connected services (like
etc.) can become a significant income stream.

The average cost incurred by the manufacturer for each vehicle produced. This KPI provides insight into th
process and overall cost management.

Dealers are critical stakeholders in the automotive industry. This KPI measures the satisfaction of dealers
encompassing aspects such as support from the manufacturer, profitability, and vehicle lineup.

Given the ongoing shift towards electric vehicles (EVs), the proportion of a company's sales made up by E
increasingly important. Higher rates could indicate a successful transition towards the future of the automo

The frequency of safety incidents involving employees, particularly in manufacturing facilities. This can imp
productivity, and potential liabilities.

This KPI measures the amount of energy used to manufacture each vehicle. It can be an indicator of a com
and efficiency.

This measures the amount of time it takes for an electric vehicle to charge to a certain percentage (often 8
charging times can improve the practicality of an EV and make it more appealing to consumers.

For some manufacturers, a significant portion of sales might come from corporate or fleet buyers. High flee
lower resale values.

This is the percentage of total sales that are made to fleet customers such as car rental companies, taxi se
While fleet sales can boost total sales figures, they typically carry lower profit margins than retail sales.

Measured in miles per gallon (MPG) or kilometers per liter (km/l), this KPI is particularly relevant for manuf
engine (ICE) vehicles. Higher fuel efficiency can be a key selling point.

For manufacturers with a diverse portfolio, this metric represents the number or percentage of hybrid vehic
consumer response to a company's hybrid offerings.

For companies with a strong focus on after-sales services, this KPI tracks the revenue generated from mai
The average age of the models in a car manufacturer's lineup can provide an indication of how fresh or ou
offering is. Older model lineups may be at a competitive disadvantage and could require higher spending o
maintain sales.

The total number of dealerships a manufacturer has can reflect its market presence and reach. It can also
visibility.

The number of distinct models offered by a manufacturer can indicate its ability to cater to different market
preferences.

This ratio indicates the average number of vehicles sold per dealership, reflecting dealership productivity a

This metric measures the percentage of leased vehicles that return to the automaker at the end of the leas
can then be sold as certified pre-owned cars.

This is a measure of the number of defects in vehicles or parts per million units produced. Lower PPM indi
fewer defects.

The proportion of vehicles sold that include add-on services such as maintenance packages, insurance, fin
services often provide higher margins than the vehicle sales themselves.

For companies investing in self-driving technology, this KPI can indicate progress in rolling out autonomou

For EV manufacturers, the extent of their charging network can be a significant factor in sales. It can be me
charging points or the geographic coverage.

For manufacturers that produce both mass-market and luxury vehicles, this KPI can provide insight into the
luxury cars often carry higher profit margins.

As the automotive industry evolves, some companies are diversifying into new areas like ride-sharing and
the contribution of these new business areas to the company's overall performance.

A high percentage here can indicate successful product launches and a strong capacity for innovation. It c
acceptance of a company's latest offerings.
The proportion of sales derived from models introduced in the last few years. This can provide insight into
responding to a company's latest offerings.

For companies developing autonomous vehicles, this KPI measures the proportion of their fleet that has se
indicate progress in this strategic area.

This KPI tracks the proportion of a manufacturer's vehicles sold that include advanced safety features like
assist, etc.

The number or percentage of parts shared across different models or vehicle lines. Higher platform commo
and operational efficiencies.

This is the total number of vehicles produced over a specific period. It's an indicator of a company's manuf
If production volumes aren't in line with sales volumes, it may indicate issues with demand forecasting, pro
management.

Especially relevant for companies at the forefront of new technologies (like electric or autonomous vehicles
significant additional revenue stream.

As cars become more like "smartphones on wheels", the range and quality of connectivity features a manu
infotainment to navigation to software updates) can differentiate their vehicles in the market.

The percentage of vehicles sold with optional extras or custom features. This can be an important source o

The number of cars a company has in its inventory. High levels may suggest issues with product desirabili
low levels may indicate high demand, but could also signal supply chain or production issues.

The expected depreciation of a vehicle over time. Vehicles with higher residual values can command highe
higher quality or more desirable products.

Ratings assigned by organizations like the National Highway Traffic Safety Administration (NHTSA) and In
Safety (IIHS) can impact a vehicle's appeal to consumers and hence its sales.

The degree to which a company collects and uses data from connected vehicles to improve their products,
This measures the frequency of customers filing warranty claims. High rates may indicate quality control is
can lead to increased costs and damage to brand reputation.

In certain regions (like California and some European countries), automakers are required to earn a certain
are gained from manufacturing electric or plug-in hybrid vehicles. The number of credits held, sold or boug
regulatory compliance and financial performance.
KPI

Adaptive Trial Designs Implemented

Adoption Rate of Digital Health Technologies

Advanced Therapy Medicinal Products (ATMPs) in

Pipeline

Bioequivalence Success Rate

Biosimilarity Index for Biosimilar Companies

Biosimilars in Pipeline

Cell Line Development Speed

Cost of Goods Sold (COGS) as a Percentage of

Revenue for Biologic Drugs

Cost per Patient Acquisition

Diversity of Species in Preclinical Trials

Drug Pipeline Strength and Stage

Fermentation Efficiency

Genetic Data Library Size

Genome Sequencing Cost

Glycosylation Consistency for Biologic Production

Microbial Strain Efficiency

Microbiome Diversity (for Microbiome-focused

Companies)

Number of CAR-T Therapies in Development

Number of Companion Biomarkers Identified

Number of Contract Research Organization (CRO)

Partnerships

Number of CRISPR-based Projects

Number of Multi-center Trials

Number of Nanoparticle-based Drugs in Development

Number of New Molecular Entities (NMEs) in
Development

Number of Next-Generation Sequencing (NGS)

Platforms Utilized

Number of Orphan Drug Designations

Number of Precision Medicine Approvals

Number of Probiotic Strains Developed (For Probiotic

Companies)

Number of Real-world Evidence Studies Conducted

Number of Synthetic Biology Applications

Number of Therapeutic Areas

Number of Tissue Engineering Projects

Orphan Drug Status

Patent Opposition Success Rate

Patent Portfolio Strength

Patient Adherence Rates

Patient Retention Rate in Long-Term Treatment

Percentage of Products in Pivotal Trials

Pharmacovigilance Compliance Rate

Prevalence of Multi-Drug Resistant Organisms

(MDROs) in Anti-Infective Development

Production Yield for Biologics

Protein Expression Levels in Biologic Production

Publication Citations

Quality Adjusted Life Years (QALY) Gained per

Therapy

Rate of Biomarker Discovery

Rate of Enrollment in Clinical Trials

Regenerative Medicine Programs in Progress

Revenue from Personalized Therapies

Scale-up Success Rate

Success Rate of Clinical Trials

Supply Chain Resilience

Technological Advances in R&D

Therapeutic Success Substitution Rate

Time to Recruit for Clinical Trials

Utilization of Personalized Medicine Approaches

Description

The use of adaptive trial designs, which allow modifications during the trial based on interim results, can im
trials. The number of such trials can be a measure of the company's adaptability and innovation in clinical d

For patient-centric biotech companies, the rate of adopting digital health technologies like telemedicine, rem
therapeutics can indicate their innovation capacity and patient engagement approach.

ATMPs include gene therapies, tissue-engineered products, and cellular therapies. These represent cuttin
presence in the pipeline could indicate the company's potential for future growth.

For companies developing generic or biosimilar versions of existing biologic drugs, the rate at which they s
bioequivalence (similar efficacy and side effects in patients) to the original can be a key performance metri

For companies developing biosimilars, demonstrating a high degree of similarity to the reference biologic p
effectiveness is crucial. A Biosimilarity Index can be a measure of this similarity.

For biotech companies specializing in biosimilars (essentially generic versions of biologic drugs), the numb
be a useful KPI to assess future growth.

For biotech companies involved in therapeutic protein production, the speed at which they can develop pro
indicator of their R&D capabilities.

This KPI is important for companies that manufacture their own biologics, as the process is typically more c
traditional pharmaceuticals. A lower percentage can indicate more efficient production processes.

This measures how much a company spends to gain each patient for a particular therapy. Lower costs can
sales processes.

Companies that test their therapies in a diverse range of animal species before moving onto human trials m
and efficacy in humans.

This KPI provides insight into the company's potential future earnings. It involves an examination of the nu
under development and their stages (preclinical, clinical phases I, II, III, or registration). The further along a
its potential to generate future revenue.
For biotech firms using microbial fermentation in their production process, the efficiency of this process can
costs.

For companies in the genomics segment, the number of genomes sequenced and stored for research cou
comprehensive and meaningful research.

In companies that specialize in gene-related research, the cost of sequencing a genome can be a key dete

In the manufacture of certain biologics, maintaining consistent glycosylation (the addition of sugars to the p
control measure.

In bio-manufacturing, particularly where microbes are used to produce biologic drugs or components, the e
can be a crucial performance indicator.

For companies focusing on therapies involving the human microbiome, the diversity of bacteria in their sam
metric.

For companies focused on cancer immunotherapy, the number of CAR-T (Chimeric Antigen Receptor T-ce
indicate their potential for future growth.

For personalized medicine companies, the number of companion biomarkers identified (biological markers
treatment) can be a crucial KPI.

Many biotech companies outsource portions of their research and trials to CROs. Having numerous partne
resources for research, but it might also bring in complexity in management.

For genomics companies, the number of projects utilizing CRISPR technology could indicate a cutting-edg

Multi-center trials offer larger, more diverse patient samples, which can provide more robust and generaliz
the company's ambition and organizational capability.

For companies working with nanoparticle drug delivery, the number of such drugs in development can indi
and their potential for growth in this innovative area.
NMEs are completely new substances that have not been approved before. This KPI can indicate the inno
research pipeline.

For genomics-based biotech companies, the number and types of NGS platforms they utilize can indicate
breadth of genomic analysis.

For biotech firms focusing on rare diseases, the number of Orphan Drug Designations they receive from re
a key performance indicator. These designations can offer benefits such as reduced fees and market exclu

For companies focusing on precision medicine, the number of approved precision therapies can be an imp
success and potential future revenue.

In the probiotics sub-sector, the number of unique probiotic strains a company has developed may signal t
product diversity.

Real-world evidence studies use observational data from actual patient health outcomes (rather than contr
decision-making. These studies can support product efficacy claims and are becoming more important in r
decisions.

For companies in the synthetic biology sector, the number of applications or use cases they are developing
breadth.

This measures the diversity of a company's product portfolio across different diseases and conditions. A di
risk and increase potential revenue streams.

For companies in the regenerative medicine sector, the number of tissue engineering projects they are und
of their future growth potential.

Many biotech companies focus on rare diseases. Orphan drug status, granted by regulatory authorities for
diseases, comes with various benefits such as longer exclusivity periods, which can significantly impact a c

Biotech companies often face opposition to their patents from competitors. A company's success rate in de
the strength of its intellectual property portfolio.

Biotech companies rely on strong intellectual property rights to protect their investments in research and de
and duration of a company's patents can be a strong indication of their competitive positioning and future e
For commercial-stage biotech companies, tracking how consistently patients use their prescribed therapies
drug's acceptability and market performance.

In some biotech sectors like rare diseases, patient retention rate for a long-term treatment can be a measu
its acceptability to patients and physicians.

Pivotal trials are the advanced stage of clinical trials (typically Phase III) that FDA or other regulators use to
percentage of a company's products in this stage can be a leading indicator of near-term revenue potentia

Compliance with pharmacovigilance (drug safety monitoring) requirements is a key regulatory mandate. A
good regulatory practice and reduces the risk of penalties.

For companies focused on developing anti-infective therapies, the percentage of their drug candidates effe
significant KPI, given the global concern over antibiotic resistance.

In biotech manufacturing, the production yield - the amount of usable product obtained from the production
can improve cost-effectiveness and profitability.

In biologic drug manufacturing, the level of protein expression achieved can impact the cost-effectiveness
process.

The number of times a company's research is cited in peer-reviewed journals can indicate the scientific com
validation of their work, which could impact their reputation and perceived credibility.

QALY is a measure of the benefit provided by a medical intervention. The greater the QALY gain, the high
treatment.

In personalized medicine and diagnostics, the rate at which a company can discover new disease biomark
indicator.

The speed at which a company can fill its required slots for clinical trials can impact how quickly these trial
how soon the product can be commercialized.

For companies working in the field of regenerative medicine, the number of active programs they have can
potential for future success.
The amount of revenue a company earns from personalized or precision medicine products can indicate its

In biotechnology, scaling up production from a lab or pilot scale to industrial scale is a major challenge. A c
this can indicate their manufacturing competence.

The percentage of a company's drugs that successfully pass clinical trials is a strong indication of the comp
success rates can reflect well on the company's future prospects.

For biotech firms with complex biological supply chains, the ability to maintain supply under different stress
restrictions) can be a key indicator of business stability.

This could be measured by the number of new technologies or processes implemented in R&D. A higher r
is an industry leader and staying ahead of the curve.

This KPI refers to the success rate of a new therapy substituting an existing one in clinical trials. It is a mea
to replace existing therapies.

The speed at which a company can recruit the required number of participants for a clinical trial can affect
and, consequently, the overall development timeline.

The use of genetic or other biomarker data to customize treatments to individual patients is becoming more
utilizing personalized medicine approaches could be seen as more innovative and patient-centered.
KPI

Average Age of Plant and Equipment

Average Cost of Compliance

Bio-based Product Percentage

Carbon Emissions per Unit of Output

Chemical Accident Incident Rate

Chemical Reaction Efficiency

Cost of Environmental Remediation

Degree of Digitalization

Energy Efficiency

Energy Intensity

Energy Usage per Unit of Production

Environmental, Social, and Governance (ESG)
Compliance

Environmental, Social, and Governance (ESG) Score

Feedstock Costs as a Percentage of Sales

Hazardous Waste Disposal Cost

Hazardous Waste Generation

Lost Time Injury Frequency Rate (LTIFR)

Maintenance Cost as a Percentage of Replacement

Asset Value (RAV)

Material Waste Generated per Unit of Production

Number of New Patents Filed

Number of Regulatory Violations

Occupational Health and Safety (OHS) Incidents

Particulate Emissions Rate

Patent Applications and Grants

Percentage of Bio-Based Raw Materials Used

Percentage of Greenhouse Gas Emissions Reduction

Percentage of Products Complying with REACH

Percentage of Recyclable Packaging

Percentage of Recycled Waste

Percentage of Revenue from Patent-Protected

Products

Plant Flexibility

Plant Turnaround Time

Plant Utilization Against Planned Capacity

Process Safety Incidents

Product Mix
Production Volume

Raw Material Price Volatility

Raw Material Price Volatility

Raw Material Substitution Rate

Reactor Utilization

Recycling Rate

Regulatory Compliance Rate

Strategic Raw Material Stockpile

Toxic Release Inventory (TRI)

Value of Outstanding Litigations

Value of Tax Credits for Environmental Initiatives

Volume of High-Priority Chemicals Managed or

Produced
Wastewater Treatment Efficiency

Water Usage Efficiency

Yield on Key Reactions

Description

Given the capital-intensive nature of the chemicals industry, the age of plant and equipment can have a sig
for capital investment.

The chemicals industry is heavily regulated, and the cost of maintaining regulatory compliance can be a sig

For companies involved in the production of bio-based chemicals, this KPI measures the percentage of pro
fossil-based resources.

Given the environmental concerns associated with the chemicals industry, tracking carbon emissions relat
environmental impact.

This KPI measures the frequency of accidents that cause damage to health or the environment. It's crucial
and environmental regulations.

For companies involved in the manufacture of chemicals via various reactions, this efficiency measure can

The cost of environmental cleanup efforts, such as soil remediation, can be a significant factor for chemica
chemicals.

The extent to which a company has integrated digital technologies into its operations can be a significant fa

This measures the amount of energy consumed per unit of output. Given the energy-intensive nature of the
cost savings.

This measures the amount of energy consumed per unit of output, providing insights into both efficiency an

This measures the amount of energy consumed to produce a specific unit of product. Given both the cost a
measure.
This includes metrics such as the company's carbon footprint, wastewater management, and safety record
risks, this KPI is crucial.

ESG metrics have gained importance across all industries, including chemicals. High ESG scores can be a

In the chemicals industry, a major cost is the raw material, or feedstock, used in production. A change in th

This KPI reflects the cost associated with the disposal of hazardous waste, an important aspect to conside

The amount of hazardous waste generated by a company’s operations is a critical environmental and regu

Given the potential hazards in the chemicals industry, the frequency of injuries resulting in lost time can be

Given the capital-intensive nature of the chemicals industry, this KPI helps to understand the proportion of

This KPI measures the amount of waste generated per unit of product, providing insights into both the effic

In research-intensive areas of the chemicals industry, such as pharmaceuticals or specialty chemicals, the
innovative activity.

Given the heavy regulation in the chemicals industry, tracking the number of violations can provide insight
regulatory risk.

The chemicals industry, particularly sectors like petrochemicals and agrochemicals, often involves handling
employee health and safety.

This measures the amount of particulate matter that a company emits during its manufacturing processes,
chemicals industry.
In a knowledge-intensive industry like chemicals, patents can offer a competitive advantage. This KPI mon

As the chemical industry moves toward more sustainable practices, the use of bio-based raw materials is i

With increasing global focus on climate change, chemical companies are often evaluated on their success
chain.

In Europe, chemical companies must comply with the Registration, Evaluation, Authorization, and Restricti
of a company's products that meet these standards.

For chemical companies that sell directly to consumers, this KPI measures the percentage of packaging th

Given increasing environmental concerns, the percentage of waste a company recycles can be an importa

In segments of the chemicals industry where innovation is key, this KPI can provide insight into a company

This measures a plant's ability to switch between different types of production, which can be a crucial facto

This refers to the time required to perform maintenance, repairs, and upgrades on a manufacturing plant. M
efficiency and profitability.

This measures the extent to which a chemical manufacturing facility is used relative to its planned capacity

These measure the number of incidents that could have, or did, result in the release of a hazardous substa
incidents in the chemicals industry.

This is the distribution of a company's products in its total sales. A diverse product mix can indicate a comp
in one product may indicate vulnerability to market changes.
This indicates the total volume of chemicals produced by a company within a specific period. In the chemic
products and its ability to scale operations.

Given the reliance on specific raw materials, tracking their price volatility can help manage cost risks and p

This measures the change in cost of raw materials, which can have a significant impact on a chemical com
the chemicals industry.

This metric measures the extent to which a company can replace a raw material with a cheaper or more re
resilience.

For chemical companies that rely heavily on chemical reactors, this measure of how intensively these reac
capacity constraints.

For chemical companies that deal with recyclable materials, this measures the percentage of waste that is
environmental implications.

Given the high degree of regulation in the chemicals industry, this KPI tracks how well a company is comp

For certain segments of the industry that rely on scarce raw materials, having a stockpile can be a strategi

This EPA-mandated metric measures the amount of certain toxic chemicals that a facility releases to the e

Chemical companies, particularly those dealing with hazardous materials, can be subject to litigation. The

Governments often provide tax credits for initiatives that reduce environmental impact. The value of these

High-priority chemicals are those that pose significant safety or environmental risks. This KPI can be impor
The efficiency of wastewater treatment processes can be a significant factor for environmental performanc
water-intensive processes.

This is particularly important for chemical companies in water-intensive segments, such as agrochemicals.
in assessing a company's sustainability efforts.

The yield of key chemical reactions can significantly influence a company's productivity and profitability, pa
KPI

After-Sales Service Costs

Age Demographic Sales Breakdown

Average Consumer Spend

Average Stock-Out Duration

Brand Loyalty

Channel Mix

Commodity Price Sensitivity

Cost Per Impression (CPI)

Cross-Selling Index

Customer Acquisition Cost (CAC) in Digital Sales

Customer Concentration Ratio

Customer Lifetime Value (CLTV)

Customer Retention Rate in Subscription Services

Days of Supply (DOS)

Direct Store Delivery (DSD) Penetration

Frequency of Store Visits

Ingredient Transparency Index

Innovation Index

Lost Sales

Market Penetration

Market Share Growth

New Product Success Rate

Nutritional Value Score

Online Review Scores

Out-of-Stock Rate

Packaging Innovation Efficiency

Percentage of Ethically Sourced Products

Price Per Unit/Weight/Volume

Private Label Share

Product Cannibalization Rate

Product Lifecycle Stage

Product Placement Effectiveness

Product Recalls

Promotional Elasticity

Rate of Sale (ROS)

Retail Execution Compliance Rate

Retailer Dependence

Return Rate

Route-to-Market Efficiency

Sales Per Employee

Sales Through Organic Channels

Seasonality Index

Shelf Space Allocation

SKU Count

Social Media Engagement Rate

Sponsorship Effectiveness

Supply Chain Efficiency

Sustainability Index

Sustainability Score of Suppliers

Trade Spend Efficiency

Description

Particularly important for the consumer electronics segment, this KPI tracks the costs associated with serv
which can indicate product quality and impact on profitability.

This KPI measures the sales distribution across different age demographics. It can provide insights into wh
attracted to a company's products and help in product positioning and marketing.

This measures the average amount of money a consumer spends on a company's products in a given peri
the company's pricing strategy and consumers' buying behavior.

This KPI measures the average length of time products are out of stock. Long durations can lead to lost sa
loyalty.

Typically assessed via repeat purchase rate or a Net Promoter Score (NPS), it reflects customers' preferen
competitors. High brand loyalty signifies strong customer retention and can lead to predictable revenue str

This KPI measures the percentage of sales from each channel (e.g., physical retail, online, direct-to-consu
in channel mix can indicate shifts in consumer buying behavior or the company's strategic focus.

This KPI gauges the impact of commodity price changes (such as wheat, oil, or aluminum) on the compan
(COGS). Firms with high commodity price sensitivity are more exposed to price volatility.

This KPI is often used in the digital marketing space to measure the cost-effectiveness of a campaign. It sh
earn each advertisement impression.

For companies with a wide range of products, this KPI measures the effectiveness of selling related produc
which can enhance customer value and increase sales.

This is a specific indicator of the efficiency of a company's online marketing efforts. It measures the resour
spend (on average) to acquire an additional customer through digital channels.

This measures the proportion of the company's revenue generated from its top customers. High customer
risk if these customers reduce orders or change suppliers.
In subscription-based or direct-to-consumer models, this KPI estimates the total revenue a company can re
single customer account throughout the relationship's duration.

For CPG companies offering subscription services (like regular delivery of personal care or food items), the
indicates the quality of service and customer satisfaction.

A measure of inventory efficiency, DOS calculates the number of days it would take to sell the current inve
rate. High DOS could indicate overstocking or slow-moving goods, while low DOS might suggest stock-out

DSD is a method where products are delivered directly to stores, bypassing retailer distribution centers. Hi
imply superior freshness and availability but may also suggest higher distribution costs.

This KPI measures how often customers are visiting the store to purchase the company's products. It can b
average basket size to understand customer buying behavior.

A metric relevant for food & beverage or personal care segments. It measures the extent of disclosure abo
the product, reflecting the company's commitment to transparency.

This KPI could be the proportion of revenue from products launched in the past X years. A high innovation
company is effectively inventing and launching new products.

This KPI measures the estimated revenue lost due to factors such as stock-outs or underproduction. It can
supply chain efficiency and demand forecasting accuracy.

This KPI measures the percentage of the total available market that the company has captured. It indicates
acceptance of a company's products among potential customers.

A segment-specific KPI, it measures the growth of a company's market share within specific product categ
competitiveness and acceptance of the company's products in the marketplace.

This metric tracks the percentage of new products that meet or exceed their initial sales targets. It provides
innovation capabilities and market acceptance of new products.

For food and beverage companies, this KPI measures the average nutritional value of their product portfoli
becoming more health-conscious, this KPI has gained significance in recent years.
In the era of e-commerce, this KPI measures the average rating a product receives on online retail platform
product quality and customer satisfaction.

This rate measures the frequency at which a product is not available for purchase when a customer tries to
rate could indicate demand forecasting errors, supply chain inefficiencies, or a popular product.

Measured by the success rate of new packaging introductions in driving sales or reducing costs. Packagin
CPG industry in influencing customer buying decisions and improving sustainability.

With growing consumer awareness about ethical sourcing and fair trade, this KPI measures the proportion
sourced from certified ethical/fair-trade sources.

This KPI measures the average price of a product per unit/weight/volume, and can give insights into the pr
company in comparison to competitors.

This metric indicates the percentage of a company's sales coming from its private (or house) brand versus
insight into the company's pricing power and competition level within the industry.

This KPI measures the impact of a new product introduction on the sales of existing products. A high rate c
product is eating into the sales of the existing product, which could affect overall profitability.

This KPI classifies products into stages such as introduction, growth, maturity, and decline based on their s
managing product portfolios and strategic planning.

This KPI measures the impact of product placement in media (movies, TV shows, video games) on brand
particularly relevant for consumer brands targeting younger demographics.

The frequency and severity of product recalls can provide insights into the quality control measures of a co
significant recalls might indicate serious operational issues.

This KPI measures the sales response to promotional activities such as discounts, coupons, or "buy one g
promotional elasticity means the company's sales are significantly affected by promotions, which could imp

This KPI measures how quickly a product is selling in a specific retail outlet. It helps understand the popula
guide decisions around production and inventory management.
This KPI measures how well in-store promotions, displays, and other retail executions adhere to planned g
the effectiveness of a company's retail strategy and its relationship with retailers.

This KPI measures the percentage of sales generated through one specific retailer or a group of retailers.
could increase the risk of sales decline if the relationship with the retailer sours or if the retailer faces difficu

In the consumer packaged goods industry, a lower return rate can indicate higher product quality and custo
return rates might signify issues with product quality, packaging, or customer expectations.

For companies with direct distribution, this KPI assesses the efficiency of their distribution routes in terms o
It can highlight potential areas for logistics improvement.

This is a measure of productivity in the CPG industry, indicating how much revenue each employee genera
operational efficiency when compared to industry peers.

This measures the percentage of sales generated through organic or natural product lines, which can be c
food and beverage or personal care sectors, given the growing consumer trend towards organic products.

This metric indicates how much a company's sales fluctuate based on seasons or certain times of the year
important for categories such as beverages, ice cream, or holiday-related items.

The amount of retail shelf space that a product occupies can provide insights into its market acceptance, b
negotiation ability with retailers. More shelf space generally indicates a higher sales volume.

SKU or Stock Keeping Unit count refers to the distinct types of items a company sells. An increase in SKU
diversification and potential revenue growth, while a decrease could mean the company is streamlining its
efficiency.

Given the importance of social media for brand visibility and consumer engagement, this KPI measures the
company's social media strategy.

For CPG companies sponsoring events or teams, this KPI measures the return on sponsorship investment
awareness, favorability, or sales increases.

Measured through metrics like order cycle time or fill rate, it indicates how well the company manages its s
stockouts or overstocks, which directly affect customer satisfaction and operational cost, respectively.
As consumers become more environmentally conscious, the sustainability index, which could measure thin
recycled packaging used or carbon footprint of manufacturing processes, becomes increasingly important
image and long-term viability.

This KPI assesses the environmental and social governance practices of suppliers. It can impact the comp
score and is increasingly important due to consumers' growing awareness of these issues.

This KPI assesses the effectiveness of promotional spending with retailers to boost product visibility and sa
industry due to the significant amount of resources dedicated to trade promotions.
KPI

Active Membership Count and Activity Level

Beauty Box Subscription Retention Rate

Beauty Consultant Retention Rate

Beauty Services Revenue

Beauty Technology Adoption Rate

Brand Reputation Index

Celebrity or Influencer Endorsement Success

Conversion Rate in Online Sales

Customer Participation in Loyalty Programs

Customer Retention Rate in Subscription Models

Digital Engagement Metrics

Efficacy Claim Compliance Rate

Gift Card Redemption Rate

Halal-Certified Product Sales

Health & Safety Incident Rate

Impact of Celebrity Endorsements

Ingredient Sourcing Quality

Market Share by Category

Microbiome-friendly Product Sales

Non-Comedogenic Product Sales

Paraben-Free Product Sales

Percentage of Biodegradable Products Sold

Percentage of Cruelty-Free Products Sold

Percentage of Products with SPF

Percentage of Reusable or Refillable Products

Percentage of Revenue from Green Products

Percentage of Revenue from Limited-Edition Collections

Private Label Sales

Probiotic Product Sales

Product Patent Count

Product Return Rate

R&D Expenditure as a Percentage of Sales

Rate of Compliance with Animal Testing Regulations

Rate of Raw Material Procurement from Sustainable

Sources

Regulatory Compliance Rate

Revenue from Personalized Products or Services

Sales from "Clean" Products

Sales from Organic vs. Paid Channels

Satisfaction Score for Beauty Services

Sensitivity/Allergy Complaint Rate

Spa or Treatment Service Sales

Sustainability Index

Therapeutic Product Sales

Training Costs for Beauty Consultants

Vegan or Cruelty-Free Product Sales

Vegan Product Sales

Virtual Try-On Usage and Conversion Rate

Waterless Product Sales

Zero-Waste Initiative Compliance Rate

Description

For brands with membership or loyalty programs, tracking the number of active members and their purcha
customer loyalty and the success of these programs.

For brands offering subscription services, measuring the retention rate can offer insights into customer sat
offered.

For companies that rely on beauty consultants or advisors (such as direct-selling businesses), the retention
could be a vital KPI.

For companies that offer beauty services in addition to products (e.g., makeup application or skincare cons
from these services is a key KPI.

For companies integrating technology into their products or services (such as AR makeup trial apps), the a
the success and acceptance of such innovations.

This can be tracked through customer surveys, online reviews, and social media sentiment. A positive bran
important in the cosmetics industry and can be a leading indicator of future sales.

If a company invests in celebrity endorsements or influencer collaborations, the success of these partnersh
can be measured by increased brand awareness, sales growth, or customer acquisition following the endo

For cosmetics companies with a significant online presence, the conversion rate (i.e., the percentage of we
purchase) can be a significant performance indicator.

The percentage of customers participating in loyalty programs, and the amount of sales generated through
how successful the company is at driving customer loyalty and repeat business.

For businesses offering subscription boxes or similar models, how many customers continue their subscrip
can indicate the value customers see in this offering.

With the rise of online shopping and digital marketing, KPIs such as website traffic, social media followers,
increasingly important in the cosmetics & personal care industry.
This is the rate at which a company's product claims (like "reduces wrinkles in 2 weeks") comply with regul
compliance could result in penalties and harm to brand reputation.

For businesses that sell gift cards, tracking the redemption rate can offer insights into this promotional stra

In regions where Halal certification is vital, tracking sales of Halal-certified products can offer crucial insigh
and compliance.

This tracks any health and safety incidents related to the company's products, which could impact both rep
compliance.

This can be measured in various ways, such as the increase in sales or brand awareness following the end

For organic or natural cosmetic brands, a KPI may include the quality or certification level of their sourced

Given the variety of products (e.g., skincare, makeup, haircare, etc.), knowing a company's market share in
gauge its competitive standing and the effectiveness of its product diversification strategy.

As the understanding of the skin's microbiome increases, the percentage of sales from microbiome-friendly
important KPI for certain brands.

Sales from non-comedogenic (non-pore-blocking) products can be a relevant KPI for brands focusing on s

The demand for paraben-free products is increasing. Brands catering to this market can track these produc
KPI.

Companies focusing on environmental sustainability could track the sales of biodegradable products as a s

This KPI is particularly significant for companies that emphasize cruelty-free practices as it reflects alignme
values and customer preferences.
For companies focusing on skin health or anti-aging products, the proportion of their products that contain
KPI.

In the context of sustainability, the proportion of products that are reusable or refillable can be a key KPI.

For companies focusing on sustainability, the proportion of sales from environmentally friendly or 'green' pr
KPI.

Limited-edition collections are a common strategy in the cosmetics industry. Tracking their sales can provid
of these initiatives.

For retailers that sell both third-party and private label cosmetics, the sales from private label products can
success in promoting their own brand.

For companies with a focus on skincare, tracking the sales of probiotic-infused products can be significant
popularity of these items.

In the cosmetics and personal care industry, certain brands hold patents for unique product formulations. T
brand holds can reflect its innovative capabilities and competitive advantage.

High return rates can indicate problems with product quality or customer satisfaction and have a significan
particularly for online-first brands.

This KPI gives an idea about the company's commitment to innovation and future product development, wh
industry like cosmetics & personal care.

For companies that operate in regions where animal testing is regulated or banned, the rate of compliance

For businesses emphasizing sustainability, the rate of raw material sourced sustainably could be a signific
commitment.

This is the rate at which a company's products meet regulatory standards in the various markets where the
could lead to recalls or bans, which could significantly impact a company's profitability and reputation.
For brands offering personalized products or services (such as customized skincare routines), tracking rev
can be a key performance measure.

As consumers become more conscious about ingredients, tracking sales from "clean" (free from certain sy
can be a crucial KPI.

This measures how much of a company's sales come from organic (word-of-mouth, organic search, etc.) v
sources. A good balance can indicate a healthy brand image and effective marketing strategies.

For brands that offer beauty services (such as makeup application or skincare consultations), tracking cust
provide a measure of service quality.

The number of complaints or adverse reactions reported can indicate potential issues with product formula

For businesses that offer beauty services in addition to products, the proportion of revenue from these serv
of business performance.

As more consumers prioritize sustainability, metrics around sustainable practices, like percentage of recyc
in carbon footprint, or use of ethically sourced ingredients, become increasingly important.

For brands that offer therapeutic products (e.g., acne treatments or anti-aging products), the percentage of
indicate the success of this segment.

For direct-selling businesses or companies with in-store consultants, the costs of training these employees
in overall profitability.

For companies focusing on ethical product lines, the percentage of sales from vegan or cruelty-free produc

With a growing consumer demand for vegan products, the proportion of sales from vegan offerings can be
brands.

For brands that offer virtual try-on tools, monitoring the usage of these tools and the conversion rate can p
As the industry moves towards more sustainable practices, waterless products are gaining popularity. Sale
be a crucial KPI for some brands.

For companies implementing zero-waste initiatives, tracking compliance with these initiatives can offer a m
sustainability performance.
KPI

Accreditation Status and Rankings

Admissions Selectivity

Alumni Donation Rate

Attendance Rates

Average Class Size

Average Tuition Fee

Average Years to Graduation

Benchmark Test Scores

Campus Safety Statistics

Counselor to Student Ratio

Course Completion Rate (Online Education)

Course Enrollment-to-Completion Ratio

Default Rates on Student Loans

Diversity Metrics

Dropout Rate

Endowment Size

Extracurricular Activities

Faculty Publication Rate

Faculty Qualification and Turnover Rate

Faculty Research Output

Graduation Rate

Industry Partnerships and Internship

Opportunities

Instructional Expenditure per Full-Time

Equivalent (FTE) Student
Job Placement Rate

Learner Engagement Metrics (For Online

Platforms)

Library Resources

Lifetime Value of a Student

Number of Accredited Programs

Number of Courses/Programs Offered

Online vs. On-campus Enrollment Ratio

Partnership Agreements

Pass Rate for Certification Exams

Patents Granted

Percentage of Faculty with Terminal Degree

Percentage of Part-Time Students

Percentage of Students Receiving Financial
Aid

Post-Graduate Study Rate

Professional Development Opportunities for

Faculty

Rate of Disciplinary Incidents

Ratio of Domestic to International Students

Research Funding and Grants

Revenue from Continuing Education

Revenue from Licensing and Patenting

Revenue Per Student

Student Enrollment Numbers

Student Housing Availability

Student Mental Health Services Usage

Student Retention Rate

Student Satisfaction Scores

Student Support Services

Student-to-Teacher Ratio

Study Abroad Participation Rate

Transfer Rates

Use of Learning Analytics

Year on Year Growth in Admissions

Description

The number and status of accreditations and where an institution ranks on various educational leaderboard
significant indicator of reputation and quality.

The percentage of applicants who are admitted can be a sign of an institution's reputation and desirability.
rate typically signals higher selectivity.

For higher education institutions, the rate at which alumni donate can be an indicator of satisfaction long af
is often a critical component of an institution's income.

Attendance rates can be an early indicator of student engagement and satisfaction and can also correlate
success.

This KPI measures the average number of students per class, which can indicate the level of individual att
may receive.

The average cost of tuition can indicate the market position of the education provider. Higher fees can mea
positioning but can also limit potential student numbers.

The average time it takes for a student to complete their course can indicate the program's difficulty, flexibi
institution's ability to facilitate on-time graduation.

The average scores of students on benchmark tests like SAT, ACT, GMAT, etc., can signal the academic c
student body.

Measures of campus safety, such as the rate of campus crime, can be a critical measure of student welfare
institution's reputation.

This KPI in schools, especially at the high school level, can indicate the level of support available to studen
planning, college applications, and social-emotional issues.

Similar to the dropout rate, this KPI is particularly relevant for online education providers. It measures the p
students who complete an online course as compared to the total number of students who enroll.
The number of students who complete a course compared to those who enrolled. A high ratio could indica
content is engaging, the difficulty level is appropriate, and the course is providing value to students.

A lower rate indicates that the institution's graduates are generally financially stable post-graduation, which
on the value of the education received.

Measures of student and faculty diversity, including race, gender, nationality, etc., can indicate an institutio
appeal to a broad demographic.

This metric represents the percentage of students who leave the program before completion. A high dropo
indicate dissatisfaction with the program, issues with course difficulty, or other institutional problems.

For many higher education institutions, the size of their endowment can be a key measure of financial hea
sustainability.

The number and variety of extracurricular activities available to students can indicate the institution's comm
education and student engagement.

For higher education and research institutions, the rate at which faculty members publish research papers
journals can be an important measure of the institution's academic rigor and research focus.

The quality of faculty plays a critical role in any educational institution's success. A lower turnover rate cou
faculty qualifications can indicate good institutional health.

The number and quality of academic papers and other research output by the faculty can indicate the intel
prestige of an institution, particularly in higher education.

The percentage of students who complete their course of study within a given time period. A high graduatio
strong curriculum and effective teaching methods.

The number of partnerships with industries and internships can indicate the practical, hands-on opportuniti
the institution's integration with the industry.

This KPI gives insight into how much an institution invests in its instructional services per student, which ca
educational quality.
For many educational institutions, especially vocational and tertiary, a critical measure of success is the pe
graduates who secure employment in their field of study within a certain timeframe after graduation.

These might include measures like average session duration, bounce rate, pages per session, etc. Higher
generally a positive sign.

The number and quality of resources available in the institution's library, including books, research papers,
resources, can indicate the support for academic excellence.

This KPI helps to understand the total revenue an average student brings in over the course of their relatio
institution.

The number of programs that have been accredited by relevant bodies can be an indicator of the institution
adherence to academic standards.

The range of educational programs an institution offers could be a sign of its adaptability and its ability to c
student body.

With the rising trend of digital learning, especially after the Covid-19 pandemic, it's important to analyze the
to attract and retain online students.

This KPI measures the number of agreements an educational institution has with other institutions or busin
a sign of recognition and demand for the institution's offerings.

For institutions that offer courses leading to professional certifications, the pass rate can be a significant m
effectiveness of their programs.

For research institutions, the number of patents granted is an important measure of their research producti
capacity.

This KPI shows the proportion of faculty members with the highest degree in their field (like a Ph.D.). A hig
be an indicator of the quality of the faculty.

The proportion of students who are studying part-time can provide insights into the flexibility of the institutio
the demographics of its student body.
This can indicate the accessibility of the institution for students from diverse economic backgrounds.

The rate at which graduates go on to further study. This can be a key measure for institutions offering pre-u
foundational programs.

The extent of opportunities for faculty professional development, such as sabbaticals, conferences, resear
indicate the quality and satisfaction of faculty, which indirectly affects student outcomes.

This KPI measures the number of reported disciplinary incidents in relation to the total student body. Highe
suggest issues with campus culture or management.

This KPI indicates the ability of an institution to attract students from overseas, which can diversify revenue
enhance the institution's reputation.

Particularly important for higher education, this KPI represents the amount of funding an institution receive
indicates the research capability and reputation of the institution.

For institutions that offer continuing education, the revenue derived from these programs can be a measur
attract and meet the needs of non-traditional or lifelong learners.

For research-intensive universities, the revenue derived from licensing research findings or patents can be
income source and a sign of the institution's research strength.

This indicates the average revenue generated by each student. It helps gauge the effectiveness of a comp
strategy and the overall value students derive from the educational services.

This represents the number of students that are enrolled in an institution or program. It is a critical indicato
a company's offerings and directly impacts revenue potential.

For traditional campus-based institutions, the number of students that can be accommodated in campus ho
the institution's capacity and its ability to attract residential students.

The rate at which students use mental health services can provide insight into the wellbeing of the student
effectiveness of the institution's support services.
The percentage of students who re-enroll from term to term. High retention rates can signify a company's a
quality education and good student satisfaction, which can lead to a strong reputation and future enrollmen

These scores, often derived from surveys, measure the overall satisfaction of students with their education
could cover aspects of course content, teaching quality, support services, and campus facilities.

The range and quality of student support services, such as career counseling, tutoring, mental health servi
important measure of student satisfaction and overall institutional support.

This metric provides insight into the quality of education provided. A lower ratio can mean more personaliz
students, leading to better learning outcomes.

The rate at which students participate in study abroad programs can be a sign of the institution's global par
breadth of its educational experience.

For community colleges and similar institutions, a key measure of success is the rate at which students tra
institutions.

The extent to which an institution uses data and analytics to improve teaching and learning can be a sign o
dedication to academic achievement.

This KPI measures the year-over-year change in new student admissions. Rapid growth may indicate grow
company's educational offerings.
KPI

Average Energy Demand

Baseload Capacity

Capacity Factor (for Power Generation)

Carbon Intensity

Cash Operating Costs per Barrel (or BOE)

Cycle Time

Days Away, Restricted or Transferred (DART) Rate

Decline Curve Analysis

Distributed Generation Capacity

Drilling Success Rate

Emission Rates
Energy Efficiency Ratio (EER)

Energy Intensity (for Energy Efficiency)

Energy Per Customer

Energy Return on Investment (EROI)

Finding and Development (F&D) Cost

Fuel Cost per MMBtu

Fuel Efficiency Rate

Full Cycle Costs

Gas/Oil Ratio (GOR)

Grid Reliability (SAIDI and SAIFI)

Heat Rate (for Power Generation)

Levelized Cost of Energy (LCOE)

Liquids vs. Gas Ratio

Load Factor (for Utilities)

Lost Time Injury Frequency Rate (LTIFR)

Megawatts (MW) Installed/Under Management

Net Energy Metering (NEM) Customers

O&M Costs per MWh

Operating Netback

Operational Efficiency

Pipeline Capacity Utilization

Planned Outage Factor

Plant Availability Factor

Plant Load Factor (PLF)

Processing Gain/Loss

Proven Reserves

Prudhoe Bay Royalty Trust (PBR)

Refining Capacity

Refining Complexity Index

Renewable Portfolio Standards (RPS) Compliance

Reserve Life Index (RLI)

Reserve Replacement Ratio (RRR)

Reserve-to-Production Ratio (R/P)

Return on Capital Employed (ROCE) in Upstream

Operations

Solar Panel Efficiency

Spillage Rate
Total Recordable Incident Rate (TRIR)

Unplanned Outages

Water Usage Efficiency

Wind Turbine Capacity Factor

Description

The average amount of energy required over a specific period. This is particularly important for utility comp
and predicting future demand.

For power generation companies, the amount of continuous power that can be produced to meet basic dem
company's ability to fulfill its supply obligations.

This measures the actual electrical output of a power plant over a period of time compared to its maximum
indicates a more efficient use of infrastructure.

Given the increasing focus on climate change and the energy transition, the amount of carbon dioxide (CO
becoming a crucial KPI. Lower carbon intensity can indicate a company's progress toward cleaner operatio

This measures the direct cash costs associated with producing a barrel of oil equivalent (BOE), allowing in
across companies.

In oil and gas exploration and production, this KPI measures the time from investment decision until the sta
indicate better project execution and quicker return on investment.

This KPI measures safety performance in the energy industry, specifically the number of incidents resulting
activity, or job transfers per 200,000 hours worked.

Used in the oil and gas industry, this KPI analyzes production decline rates to predict future performance a

For companies in the utilities or renewable energy sectors, this KPI measures the amount of electricity gen
consumption.

For upstream oil and gas companies, the number of successful wells drilled as a percentage of total attem
competence.

Particularly important in the era of increased regulation and social responsibility, this KPI measures the am
etc.) emitted per unit of energy produced.
Used in the heating, ventilation, and air conditioning (HVAC) industry, EER measures the energy efficiency
the cooling capacity (in British thermal units per hour) to the power input (in watts).

This is a measure of the energy efficiency of a nation's economy. It is calculated as units of energy per uni
indicates a higher level of energy efficiency.

For utility companies, the average amount of energy consumed per customer can provide insight into dem

This is a measure of the amount of usable energy that is produced from a given amount of input energy. It'
sources.

The cost incurred for discovering new reserves and bringing them to production. Lower F&D costs can indi
profit margins.

This is the cost of fuel per million British thermal units (MMBtu). It's a critical measure for companies involv

A measure of the amount of power generated per unit of fuel used. This can be used in various energy gen
indicating more efficient use of fuel.

This includes all costs associated with finding, acquiring, developing, and producing oil and gas. It's a cruc
related to oil and gas exploration and production.

This is a measure of the amount of gas that comes out of a well along with each unit of oil. The ratio can be
and profitability.

These are used in the power sector, where System Average Interruption Duration Index (SAIDI) and Syste
(SAIFI) measure the reliability of electricity supply.

This is a measure of efficiency for power plants that use thermal energy. It represents the amount of therm
to generate one kilowatt-hour (kWh) of electricity. A lower heat rate indicates a more efficient power plant.

A measure of the average net present cost of electricity generation for a generating plant over its lifetime. I
technologies or energy sources.
For oil and gas companies, the ratio of liquids (like oil) to gas can be significant. Because liquids generally
liquids-to-gas ratio might have higher margins.

This measures the usage of a system's total capacity. For an electrical grid, it would be the total electricity
could have been consumed if all resources were fully utilized.

In a high-risk industry like energy, particularly in segments like oil and gas, the LTIFR measures the numbe
per 1 million hours worked.

For power generation companies or utilities, the total capacity that they have installed or under manageme

For utilities, the number of customers who are generating their own energy (through solar panels, for exam
significant KPI.

This KPI measures the operating and maintenance costs per megawatt-hour (MWh) of energy produced. I
efficiency and profitability.

This is a measure of oil and gas sales revenue net of royalties, production, and transportation expenses. It
barrel of oil or cubic feet of gas sold and can be a strong indicator of financial health.

Measured by the ratio of useful output to the total input in energy production. Higher operational efficiency
higher profits.

For oil and gas transportation companies, the utilization rate of their pipeline capacity is a crucial KPI. High
higher profitability.

A measure of the planned outage time for a plant or a system of plants as a percentage of the total availab
more efficiency and availability.

This measures the percentage of total time that a plant is available to produce power, excluding the time th
maintenance or outages. A higher factor indicates higher reliability and efficiency.

For power generation companies, the PLF measures the actual output of a power plant compared to the m
indicates better utilization and efficiency.
For refining companies, this KPI tracks the change in volume or quality between the input (crude oil or feed
Processing gains can positively impact profitability.

The total amount of energy reserves (such as oil or gas) that a company has confirmed with reasonable ce
known reservoirs under existing economic and operating conditions. This can indicate the company's pote

A unique indicator for oil and gas companies, the PBR provides a measure of the net profits from oil fields.
attractive investment opportunities.

For companies involved in the refining sector, the total volume of crude oil they can process in a given time
capabilities. Greater refining capacity can translate to more revenues.

A measure of the complexity and sophistication of a refinery, with higher numbers indicating the ability to p
higher-margin products.

For utilities in areas with Renewable Portfolio Standards, the percentage of their energy portfolio that come
significant KPI. Non-compliance can result in penalties and reputational risks.

This is calculated as the total remaining proven reserves divided by the current production rate. The index
reserve if extraction continues at the current rate.

This is the ratio of the volume of reserves added to a company's reserve base during the year to the volum
year. A ratio greater than 100% indicates that more reserves were added than produced, which is a positiv
capabilities.

This ratio indicates the number of years that the remaining reserves would last if production rates were con

While ROCE is a common metric across industries, looking at it specifically for upstream operations (explo
can provide valuable insights into the efficiency and profitability of this core part of their business.

For solar energy companies, the efficiency of their solar panels, or how much of the sunlight the panel can
KPI.

For oil and gas companies, the rate of unintended release of oil or other products (usually measured in bar
financial losses and environmental impact.
This safety metric measures the number of workplace injuries per 200,000 hours worked. Lower TRIRs ca
risk of operational disruption.

For utilities or power generation companies, the frequency and duration of unplanned outages can be a sig
service and potential regulatory compliance issues.

Given the intensive water usage in many energy generation processes, the ratio of energy produced to wa

This is used in the renewable energy sector, specifically wind energy. It is the actual power output of a turb
its maximum rated power output. Higher factors indicate more productive turbines.
KPI

Active Users (Financial Technology Firms)

Alpha (Investment Industry)

Annuity Surrender Rate (Insurance Industry)

Assets Under Management (AUM) (Asset Management)

Average Cost Per Trade (Brokerage Firms)

Average Trading Value (Brokerage Firms)

Basel III Ratios (Common Equity Tier 1 (CET1), Tier 1

Capital Ratio, and Total Capital Ratio)

Beta (Investment Industry)

Claims Ratio (Insurance Industry)

Claims Settlement Ratio (Insurance)

Combined Ratio (Insurance Industry)

Combined Ratio (Insurance)

Cost-to-Income Ratio (CIR)

Credit Card Charge-Off Rate (Consumer Financial

Services)

Default Rate (Lending)

Dividend Yield (General)

Duration Gap (Banking)

Earnings per Share (EPS)

Expense Ratio (Mutual Funds/Asset Management)

Fee Income to Total Income (Banking)

Funds from Operations (FFO - REITs)

Incurred Loss Ratio (Insurance)

Insurance Expense Ratio

Insurance Loss Ratio

Interest Rate Spread

Leverage Ratio (Banking & Investment Industry)

Liquidity Coverage Ratio (LCR)

Loan Loss Reserves to Non-performing Loans

Loan-to-Deposit Ratio (LDR)

Loss Ratio (Insurance)

Net Interest Margin (Banking)

Net Interest Margin (NIM)

Net Stable Funding Ratio (NSFR)

Non-interest income to total income (Banking)

Non-Performing Loan Ratio (NPL Ratio)

Overhead Ratio (General)

Persistency Ratio (Insurance Industry)

Premium to Surplus Ratio (Insurance Industry)

Provision for Loan Losses to Loans

Reserve Ratio (Insurance Industry)

Return on Investment (ROI) (Asset Management)

Risk-Adjusted Return on Capital (RAROC)

Risk-Weighted Assets (Banking)

Risk-Weighted Assets (Banking)

Sharpe Ratio (Investment Industry)

Solvency Ratio (Insurance Industry)

Solvency Ratio (Insurance)

Total Brokerage Accounts (Brokerage Firms)

Trading Volume

Turnover Ratio (Mutual Funds/Asset Management)

Description

This KPI measures the number of active users for a financial technology platform. It can indicate the reach

Alpha measures the performance of an investment relative to a benchmark index. A positive alpha means
benchmark.

This is the ratio of the number of annuities surrendered by customers to the total number of annuities in for
insurance companies offering life insurance and annuity products.

This KPI measures the total market value of all the financial assets which an investment company manage
themselves.

This metric measures the average cost that a brokerage firm incurs to execute a trade. It's a key profitabilit

This measures the average value of trades executed on the brokerage platform. It can provide insights into

These are international regulatory banking standards. They set out the minimum capital requirements for b
a bank's resilience to financial stress.

Beta measures the volatility or systematic risk of an investment or a portfolio compared to the market as a
indicates the investment is more volatile than the market.

This is the ratio of claims paid to policyholders to the premiums earned by the insurance company. A high
not pricing its products appropriately or has high losses.

This is the ratio of the number of insurance claims settled by an insurer to the total number of claims receiv
means the insurer is reliable when it comes to settling claims.

This ratio is used by insurance companies to measure the profitability of their underwriting operations. It's c
incurred losses and expenses and then dividing them by the earned premium. A ratio below 100% indicate
The combined ratio measures the profitability of an insurance company by adding the loss ratio (losses to
ratio (expenses to earned premiums). A combined ratio under 100% indicates underwriting profitability.

This KPI shows a company’s costs in relation to its income, used by the banks to measure operational effic
more efficient the bank’s operations.

This measures the amount of debt a credit card company has given up on collecting, as a percentage of its
can be a sign of risk in a credit card portfolio.

This is the rate at which borrowers fail to remain current on their loans. It's a crucial risk metric for lending b

This is the annual dividend payment shareholders receive for each share they own, divided by the share p
a crucial metric for income-focused investors in the financial services sector.

This is a measure of a bank's interest rate risk. It considers the sensitivity of the market values of the bank
interest rates.

While it's common across all industries, it’s crucial for financial services firms given the regulatory oversigh
industry. EPS measures the portion of a company's profit allocated to each outstanding share of common s

This ratio measures the costs of managing a fund relative to the total fund assets. It is a key KPI for mutua
companies. A lower expense ratio usually indicates a cost-effective fund management.

This measures the extent to which a bank relies on fees (as opposed to interest) for its income. In a low-int
ratio can be a good sign as it signals diversified income streams.

This is a measure of cash generation for Real Estate Investment Trusts (REITs) and is used to compare th

This ratio compares losses due to claims plus loss adjustment expense to the premiums earned. It measur
underwriting operations.

This measures a company's operational costs in relation to its total net premiums. It's a measure of an insu
For insurance companies, this ratio measures the percentage of premiums earned that were paid out as cl
the insurance company is regularly paying out large claims or that it's priced its insurance too cheaply.

This metric is particularly important for banks and lenders. It represents the difference between the averag
average rate at which they borrow. It can serve as an indicator of a bank’s profitability.

This ratio compares a company's total debts to its total shareholders' equity. A higher leverage ratio indica
aggressively financed by debt.

This KPI is specific to banking. It measures a bank's ability to meet its short-term liquidity needs in a 30-da
calculated by dividing high-quality liquid assets by total net cash outflows over a 30-day period.

This is a ratio that measures the total amount of reserves a bank has in place to cover potential loan losse
non-performing loans. It indicates the level of risk associated with a bank's loan portfolio.

This ratio compares a bank's total loans to its total deposits, which can give investors an indication of a ban
sudden runs.

This ratio measures the losses an insurer incurs due to paid claims as a percentage of premiums earned. A
profitability.

Net interest margin is the difference between the interest income generated by banks and the amount of in
relative to the amount of their interest-earning assets.

This is a measure of the difference between the interest income generated by banks or other financial insti
paid out to their lenders (for example, deposits), relative to the amount of their (interest-earning) assets. It's
profitability.

This banking KPI measures a bank's ability to maintain stable funding over a longer-term time horizon of o
available stable funding by required stable funding.

This ratio measures the proportion of a bank's income not derived from interest. It could include income fro
trading operations. A higher ratio suggests the bank is less dependent on traditional lending operations for

This ratio measures the percentage of a bank's loan portfolio that consists of non-performing loans (loans t
default). This KPI is important because high levels can indicate a bank's potential losses and financial heal
This ratio measures operating expenses as a percentage of revenue. In financial services, it can indicate e
interest, non-claim related expenses.

It measures the number of policies remaining in force with the insurer without being lapsed or being paid o
indicates customers' trust and satisfaction with their insurance provider.

This is an indication of an insurer's financial strength and its capacity to underwrite risk. It measures the siz
relative to its surplus (assets minus liabilities).

This KPI measures the provision that a bank sets aside to cover potential losses from defaulted loans as a
A higher ratio indicates an expectation of higher loan defaults.

This ratio compares an insurance company's reserves set aside for future claims to the company's collecte
indicates a more conservative and potentially more stable company.

ROI measures the gain or loss made on an investment relative to the amount invested. It's a key performa
hedge funds.

RAROC is a risk-based profitability measurement framework for analysing risk-adjusted financial performa
of profitability across different types of businesses.

This represents a bank's assets, adjusted for their associated risks. This KPI helps assess the minimum am
the bank, and is crucial for risk management and regulatory compliance.

Risk-weighted assets take into account credit risk, market risk, and operational risk, providing a measure o
according to risk.

This ratio measures risk-adjusted returns. It’s used to understand the return of an investment compared to
the better the investment's returns relative to the risk taken.

The solvency ratio is a measure of the risk an insurer faces of claims that it cannot absorb. It is a measure
well an insurer can meet all its financial obligations.

This ratio measures a company's ability to meet its long-term obligations. In the insurance industry, the sol
as it provides insight into an insurance company's ability to meet its claims.
A measure of the total number of customer accounts. Growth in this number can indicate a successful acq

For brokerages, the volume of trades made is a direct indication of business activity. Greater trading volum
commission income.

This measures how often the portfolio of a fund changes in a year. A high turnover ratio means more trans
implications for investors.
KPI

Average Length of Stay

Average Length of Stay (ALOS)

Average Patient Wait Time

Average Revenue per Inpatient Day

Bed Occupancy Rate (BOR)

Case Mix Index (CMI)

Case Mix Index (CMI)

Claim Denial Rate

Clinical Staff Turnover Rate

Clinical Trial Enrollment Rate

Days in Accounts Receivable (DAR)

Diagnostic Imaging Efficiency

Drug Approval Success Rate

Drug Development Cycle Time

Drug Sales by Therapeutic Category

Emergency Department (ED) Throughput

Equipment Utilization Rate

First Pass Claim Acceptance Rate

Health Technology Adoption Rate

Healthcare-Associated Infections (HAIs) Rate

Home Health Care Recertification Rate

Medical Cost Ratio (MCR) or Medical Loss Ratio (MLR)

Mortality Rate
Net Patient Revenue (NPR) per Adjusted Patient Day

Number of Clinical Trials in Progress

Number of New Patients

Number of Procedures Performed

Operating Room Utilization Rate

Out-of-Pocket Expenditure as Percentage of Total Revenue

Patient Acquisition Cost

Patient Engagement Rate

Patient No-Show Rate

Patient Satisfaction Score

Patient Satisfaction Score

Payer Mix
Percentage of Appointments Scheduled Online

Percentage of Claims Denied

Percentage of Emergency Admissions

Percentage of Outpatient Surgeries

Percentage of Services Billed vs Collected

Pharmaceutical R&D as a Percentage of Sales

Pharmacy Cost per Prescription

Prescription Renewal Rates

Preventable Hospitalization Rate

Rate of Hospital-Acquired Conditions (HACs)

Rate of Patient Falls

Readmission Rate
Revenue Cycle Time

Revenue per Physician

Staff-to-Patient Ratio

Telemedicine Utilization Rate

Therapeutic Success Rate

Time to Treatment

Value-Based Purchasing (VBP) Score

Description

For hospitals and inpatient care centers, this KPI measures the average number of days that patients stay
indicate more efficient care but may also reflect patient case mix.

For hospitals and other inpatient facilities, this measures the average number of days a patient stays. Lowe
and strong patient outcomes, while higher ALOS may indicate potential inefficiencies or more complex pat

For healthcare providers, this KPI measures the average time a patient waits from their appointment time u
Lower wait times can contribute to higher patient satisfaction.

For hospitals, this KPI measures the average revenue generated for each day a patient spends in the hosp
pricing strategy and payer mix.

This KPI is applicable mainly to hospitals and in-patient care facilities. It represents the percentage of hosp
time. Higher BORs may indicate strong demand, but overly high rates might also signal capacity constraint

For hospitals, this represents the average diagnosis-related group (DRG) relative weight for a hospital. A h
more complex (and generally more expensive) patient cases.

For hospitals, this KPI measures the relative complexity of treating the hospital's patient population. A high
higher proportion of complex cases.

For health insurance companies, the rate at which claims are denied can indicate operational efficiency an
can indicate a better relationship with customers and healthcare providers.

For healthcare providers, this measures the rate at which clinical staff (nurses, physicians, etc.) leave the o
organizational issues and impact the quality of care.

For pharmaceutical and biotech companies, this measures the speed and efficiency at which a company c
rates can indicate more efficient R&D processes and shorter time to market.

This measures the average number of days it takes a healthcare provider to collect payment after a patien
efficient billing and collections processes.
For radiology departments and imaging centers, this KPI measures the efficiency of diagnostic imaging pro
scans completed per machine per day.

Also applicable to pharmaceuticals and biotech, this KPI tracks the number of drugs successfully approved
U.S.) as a percentage of all drugs brought to these bodies for approval. A higher rate may signal strong R&

For pharmaceutical companies, this KPI measures the time it takes to develop a new drug from initial disco
indicate more efficient R&D processes.

For pharmaceutical companies, this KPI measures the revenue contribution of different therapeutic catego
diversification and dependency on specific drug types.

For hospitals, this KPI tracks the average amount of time patients spend in the ED from arrival to discharge
more efficient patient care.

For medical device companies and healthcare providers, this KPI measures the percentage of time that me
can indicate more efficient use of expensive equipment.

For healthcare providers, this measures the percentage of claims paid on the first submission to the insura
effective coding and billing practices.

For health technology firms, this measures the percentage of potential users (either healthcare professiona
technology. Higher adoption rates can signal a successful product that meets user needs.

For hospitals and other inpatient facilities, this measures the occurrence of infections that patients acquire
conditions. Lower rates suggest better patient safety practices.

For home healthcare providers, this measures the rate at which home healthcare services are recertified b
indicate ongoing demand for services.

For health insurers, this is the percentage of insurance premiums spent on healthcare and quality improve
Care Act in the U.S., a lower ratio may indicate higher profitability but too low can result in regulatory issue

This measures the number of deaths in a hospital or other care facility relative to the number of patients tre
quality of care, although it must be interpreted in the context of patient demographics and disease severity
This adjusts the net patient revenue for outpatient services, providing a more accurate view of revenue gen

For pharmaceutical and biotech companies, this KPI measures the number of clinical trials currently in pro
company's R&D pipeline.

For healthcare providers like clinics, practices, or hospitals, this KPI measures the number of new patients
the organization's growth and the effectiveness of its marketing efforts.

For surgical centers, dental practices, and similar settings, this measures the total number of procedures d
demand.

For hospitals and surgical centers, this measures the percentage of available operating room time that is a
efficient use of resources.

This applies to healthcare providers and measures the proportion of revenue that comes directly from patie
levels may indicate a riskier revenue profile, given the potential for patient default.

For healthcare providers and especially digital health platforms, this measures the cost to acquire a new pa
advertising. Lower costs can signal effective marketing and growth potential.

For digital health platforms and patient portals, this KPI measures the level of patient interaction with digita
scheduling, health record access, or communication with providers.

For healthcare providers, this measures the rate at which patients fail to attend their scheduled appointmen
scheduling, reduce revenue, and delay patient care.

For many healthcare providers, patient satisfaction scores provide insight into the quality of care and servic
reimbursement rates, especially under value-based reimbursement models.

For all healthcare providers, this KPI measures patient satisfaction levels based on surveys. Higher scores
quality and can affect a provider's reputation and demand for services.

For healthcare providers, the payer mix refers to the distribution of revenue from private insurance, govern
out-of-pocket payments. This can have a significant impact on profitability due to the varying reimburseme
For digital health platforms and modern healthcare providers, this KPI measures the proportion of appointm
higher percentage can indicate more successful digital engagement strategies.

For healthcare providers, this KPI measures the percentage of claims denied by insurance companies. A h
issues with the billing process or contract management.

For hospitals, this KPI measures the proportion of admissions that come from the emergency department.
on emergency care for revenue.

For hospitals and surgery centers, this KPI measures the proportion of surgeries performed on an outpatie
indicate successful efforts to reduce costs and improve patient convenience.

For healthcare providers, this KPI measures the percentage of billed services that are actually collected. A
cycle management.

For pharmaceutical and biotech companies, this measures how much of the company's revenue is reinves
ratios may suggest a company is heavily invested in developing new products, but may also indicate less c

For pharmacy and pharmaceutical companies, this measures the cost incurred per prescription filled. It can
of the company's pharmacy operations.

For pharmaceutical companies and pharmacies, this measures the rate at which prescriptions are renewed
patient compliance.

For healthcare systems and public health entities, this KPI measures the rate of hospitalizations that could
effective outpatient care.

For hospitals and in-patient facilities, this measures the incidence of conditions acquired by patients during
can indicate better infection control and overall patient care.

For hospitals, long-term care facilities, and other inpatient settings, this KPI measures the incidence of pati
patient safety procedures.

This measures the percentage of patients who are readmitted to a hospital or other care facility within a ce
discharge. Lower readmission rates can signal high-quality care and effective patient treatment, while high
For healthcare providers, this KPI measures the average time from patient admission to the receipt of paym
efficient revenue collection processes.

For healthcare groups or clinics, this measures the average revenue generated per physician. It's a good m
patient complexity and treatment cost.

For healthcare providers, this measures the number of healthcare professionals (doctors, nurses, etc.) rela
indicator of potential quality of care and workload management.

For digital healthcare providers, this KPI measures the percentage of patients or providers who use teleme
indicate adoption and acceptance of the telehealth platform.

For pharmaceutical and biotech companies, this KPI measures the success rate of drugs in each therapeu
effective R&D strategies.

For emergency departments and urgent care facilities, this KPI measures the time from a patient's arrival t
can indicate more efficient care delivery.

For healthcare providers in the U.S., this KPI measures performance under Medicare's VBP program, whic
care hospitals provide. Higher scores can lead to higher reimbursement rates.
KPI

Annuity Net Flows

Annuity Surrender Rate

Asset-Liability Duration Gap

Average Premium per Policy

Benefits Ratio

Catastrophe Loss Ratio

Ceded Reinsurance Leverage

Change in Cash Surrender Value

Change in Insurance Reserves

Claim Frequency

Claim Severity
Claims Closure Ratio

Claims Settlement Ratio

Combined Ratio

Direct Premiums Written Growth Rate

Expense Ratio

First Notice of Loss (FNOL) to Claims Paid Time

Growth in Cash Value Life Insurance

Incurred But Not Reported (IBNR) Reserves Ratio

Insurance Leverage

Insurance Penetration

Investment Yield

Life Insurance In-Force

Loss Adjustment Expense (LAE) Ratio

Loss Ratio

Mortality Rate Variance

Net Subrogation Recoveries

Net Underwriting Income

Percentage of Policies Reinsured

Persistency Ratio

Policy In-force

Policy Lapse Ratio

Policy Renewal Rate

Policyholder Dividends Ratio

Policyholder Surplus
Premiums Written

Ratio of Commissions and Brokerage Expenses to

Premiums

Reinsurance Ratio

Reserve Development

Return on Investment (ROI) for Insurance Tech

Initiatives

Risk Retention Ratio

Risk-Based Capital (RBC) Ratio

Solvency Ratio

Surrender Rate in Life Insurance

Total Investment Income

Underwriting Profit

Unearned Premium Reserve

Description

This is relevant to life insurers who sell annuities. It represents the inflows (premiums) and outflows (benef
and withdrawals) of cash in the annuity business.

Particularly relevant for life insurers, this is the rate at which policyholders surrender their annuities before
period.

This applies to life insurers. It measures the difference between the duration of assets and liabilities. A mis
insurer is exposed to interest rate risk.

This measures the average amount of premium income the company earns per policy. A rising average pr
indicative of a company successfully upselling or cross-selling its products, or moving into higher value ma

This ratio compares benefits and claims paid to policyholders to the company's earnings. It helps assess th
insurance company.

This is the ratio of losses from catastrophic events (like hurricanes or earthquakes) to earned premiums. A
impact an insurer's profitability.

The ratio of ceded reinsurance premiums to policyholders’ surplus. This ratio measures the dependence o
reinsurance for capacity, stability, and growth.

This is relevant for life insurance. It is the annual change in the sum of money an insurance company pays
annuity contract holder upon voluntary termination of the contract before it comes into effect or death bene

This is the year-on-year change in an insurer's reserves. A large increase might suggest higher claims or m
management, while a decrease could raise solvency concerns.

The number of claims filed per policy issued. High claim frequency can indicate riskier portfolio segments o
activities.

The average payout for each claim filed. High claim severity can be an indicator of riskier policies, inflation
This measures the number of claims closed versus the number of new claims received in a given period. A
claims management.

This is the number of claims settled by the insurer to the total claims received. A high ratio suggests the co
of settling claims, which can impact customer retention and reputation.

The combined ratio is the sum of the loss ratio and the expense ratio. If it’s over 100%, the company is pay
expenses than it’s earning from premiums.

The year-over-year growth rate of premiums directly written by the insurer. This can give an idea of how qu
expanding its business.

This represents the company's operational costs relative to its earned premium. It shows how much it cost
lower expense ratio generally indicates more efficient operations.

This measures the average time taken from when a claim is first reported to when it is paid. A shorter timel
operational efficiency and higher customer satisfaction.

This KPI applies to life insurers. It refers to the increase in the amount of money that a policyholder would r
the policy before death or before maturity.

This ratio measures the reserves set aside for claims that have been incurred but not yet reported. A high
potential for future liabilities.

This is the ratio of net premiums written to policyholder surplus. A higher ratio suggests the insurer is more
activities for revenue, and may be taking on more risk.

This is the ratio of premiums underwritten to the total market potential for the insurer. It is a measure of ma
potential.

Insurers hold significant investment portfolios that generate returns and offset underwriting risks. Higher yie
losses, but might indicate higher risk investments.

Specific to the life insurance industry, this represents the aggregate value of life insurance policies that a c
indicates the scale of the insurer's operations.
This is the ratio of LAE to the total losses incurred. It's a measure of how much it costs an insurer to invest

This ratio indicates the percentage of premiums paid out as claims. A high loss ratio can indicate either un
higher claims frequency. On the other hand, a lower loss ratio suggests a better control on claims payout a
underwriting.

Specific to life insurance, this measures the difference between expected and actual mortality rates. A vari
pricing or underwriting.

Subrogation refers to an insurer's attempt to recover claims it paid to its insured from a third party that caus
recoveries can help improve an insurer's profitability.

This is the income an insurer earns from premiums and losses. It's calculated as earned premiums minus b
underwriting expenses. A higher value is generally better as it shows underwriting profitability.

This measures the percentage of total policies that an insurance company passes on to a reinsurer. It indic
company is willing to retain.

In life insurance, this ratio measures the number of policies remaining in force at the end of a period compa
customer loyalty and satisfaction.

This refers to the number of insurance policies currently active or in effect. It provides a clear snapshot of t
operations.

Specific to life insurance, this measures the proportion of policies that are terminated because policyholder
high ratio could indicate customer dissatisfaction or financial distress among policyholders.

The rate at which existing customers renew their policies. Higher renewal rates indicate higher customer s
customer acquisition costs.

This is the ratio of dividends paid to policyholders to net premiums. A higher ratio can be an indication of s
performance.

This metric is the difference between an insurance company's assets and liabilities. It's an indicator of finan
insurer's ability to take on more risk.
This is the total amount of premiums a company has underwritten, or agreed to, during a given period. A s
written generally indicates business growth.

This ratio measures the cost of commissions and broker expenses against premium income. A high ratio m
dependency on brokers for business or high competition in the industry.

This is the proportion of insurance that a company passes on to a reinsurer. Higher reinsurance ratios may
reducing its risk exposure but could also indicate lower profit margins.

This indicates the differences between initial loss estimates and actual losses. Positive development mean
overestimated (which increases later profits), while negative development means claims were underestima
profits).

This measures the financial return on investment in technology upgrades or digital transformation initiative
successful tech investments.

The flip side of the reinsurance ratio, this KPI measures the amount of risk the insurer is retaining relative t
underwrites.

This is a measure of solvency for insurance companies, indicating the amount of capital an insurer needs t
ratio implies a financially stable company.

This measures the company's ability to meet its long-term financial obligations. Regulators typically require
maintain a solvency ratio above a certain threshold to ensure they can pay claims in adverse scenarios.

This is the ratio of the number of life insurance policies surrendered by customers to the total number of life

This measures the total income generated by the insurer's investment portfolio. It is significant as insurers
investments to help offset underwriting losses and pay claims.

This is the profit that an insurance company generates after paying out claims and expenses. It is calculate
minus incurred losses and underwriting expenses. A positive underwriting profit indicates a financially heal

This reserve represents the portion of the premium that has been collected but not yet earned because the
expired. Monitoring this reserve helps insurers manage their exposure to risk.
KPI

Aging Work in Progress (WIP)

Backorder Rate

Capacity Utilization Rate (CUR)

Cash-to-Cash Cycle Time

Changeover Time

Cycle Time Ratio

Days Sales of Inventory (DSI)

Demand Forecasting Accuracy

Direct Labor Efficiency Variance

Fill Rate

First Pass Yield (FPY)

First Time Through (FTT)

Machine Breakdown Frequency

Machine Downtime Rate

Maintenance Costs as a Percentage of Replacement

Asset Value (RAV)

Manpower Efficiency

Manufacturing Lead Time

Manufacturing Velocity

Material Availability

Materials Usage Variance

Materials Yield Variance

Order Fulfillment Cycle Time

Order Picking Accuracy Rate

Overall Equipment Effectiveness (OEE)

Percentage of Non-Standard Orders

Percentage of On-Time Supplier Deliveries

Percentage of Premium Freight Charges

Percentage of Products Meeting Regulatory Standards

Percentage of Recalled Products

Percentage of Sustainable Materials Used

Process Yield Rate

Production Attainment

Production Cost Variance

Production Flexibility

Rate of Product Obsolescence

Rate of Return

Rework Rate

Schedule or Production Adherence

Scrap Rate

Scrap Rate

Supplier Defect Rate

Supplier Lead Time

Supplier On-Time Delivery Rate

Throughput

Waste Percentage
Description

This measures the amount of time a partially completed product has been in the production process. High
inefficiencies in the production process.

This KPI measures the number of orders that cannot be fulfilled at the time of order placement due to insuf
backorder rate signifies better inventory management and higher customer satisfaction levels.

This measures the extent to which a manufacturing company uses its installed productive capacity. It reflec
efficiency. High CUR indicates that a company is getting the most out of its assets, which could mean bette

This KPI measures the time it takes for a company to convert resource investments into cash flows from sa
sign of operational efficiency.

This measures the time taken to switch a production line or machine from manufacturing one product type
changeover times indicate more efficient processes, allowing for greater production flexibility.

This measures the actual production time for a product against the planned production time. A lower ratio i
process control.

This KPI measures the average number of days a company holds inventory before selling it. A lower DSI c
or more efficient inventory management.

This measures the difference between forecasted and actual demand. High accuracy helps in better produ
risk of stock-outs or overstocks.

This metric shows the difference between the actual hours worked and the standard or expected hours it s
manufacture the units produced.

This KPI measures the percentage of customer demand that is met through immediate stock availability, w
sales. High fill rates can signify effective inventory management.

This measures the effectiveness of the production process by calculating the percentage of products manu
requiring any rework. High FPY indicates an efficient and well-managed production process, which contrib
This measures the percentage of products produced that meet quality standards without need for rework o
suggest a high level of quality control.

This KPI measures how often the machines used in the production process break down. A high frequency
the need for machinery upgrades or improved maintenance.

This indicates the percentage of time that a machine is not operational during scheduled production times.
maintenance issues or machine inefficiency, negatively impacting production.

This KPI is particularly relevant to capital-intensive manufacturing sectors. It measures the cost of maintain
of replacing them, providing insights into the efficiency of asset management.

This KPI measures output per man-hour. Higher manpower efficiency can suggest better workforce manag
programs.

This measures the time taken from the start of the production process to the completion of the final produc
indicate better efficiency and faster time-to-market.

This measures the speed at which material is moved through the production process from start to end. Fas
shorter lead times and increased throughput.

This measures the proportion of time that necessary materials are available for the production process. Hig
lead to smoother operations and lower downtime.

This KPI measures the difference between the standard cost of materials that should have been used for t
and the actual cost of materials used. It's useful in identifying inefficiencies in material use.

This KPI measures the difference between the actual amount of material used and the standard amount ex
production process.

This KPI measures the time taken from receiving an order to delivering the finished product. Short cycle tim
processes, leading to increased customer satisfaction and repeat business.

This KPI is used in warehouses to measure the percentage of orders picked without errors. Higher accurac
customer satisfaction and lower costs of correcting mistakes.
This KPI measures the efficiency of a manufacturing process by combining three crucial factors: quality, pe
machinery. It provides a quick overview of how well resources are utilized and can identify areas for improv

This KPI measures the number of custom or non-standard orders as a proportion of total orders. This could
where customization is common, impacting production planning and potentially increasing costs.

This KPI calculates the percentage of deliveries from suppliers that arrive on schedule. High percentages s
which is important for maintaining production schedules.

This KPI calculates the percentage of freight charges that are higher due to expedited shipping. Lower per
planning and scheduling of shipments.

In industries with strict regulations, this KPI measures the percentage of products that meet all regulatory s
can indicate effective quality control and compliance processes.

This KPI measures the percentage of products that have been recalled due to safety concerns or defects.
better product quality and safety compliance.

In industries where sustainability is a focus, this KPI measures the proportion of materials used that are ren
environmental impact.

Especially relevant in continuous manufacturing processes, this KPI measures the number of usable units
compared to the number of units that went in. A higher yield rate signifies a more effective process.

This KPI measures how often the planned production levels are reached. A higher attainment rate can be a
manufacturing process.

This KPI tracks the difference between actual production costs and budgeted or standard costs. Significan
efficiency issues or errors in cost estimation.

While not a traditional ratio or rate, production flexibility evaluates the ability of a manufacturing company t
product lines or adapt to changes in production volumes. Companies with high production flexibility can be
mitigating risk.

This KPI measures how frequently products become obsolete due to technological advancements or chan
It is especially important in fast-paced industries like electronics or fashion.
This KPI measures the rate at which manufactured products are returned by customers. High return rates
issues.

This KPI measures the percentage of manufactured products that must be reprocessed due to not meeting
rework rate indicates a higher initial quality and a more efficient manufacturing process.

This measures the degree to which manufacturing sticks to their production schedule. A high adherence ra
and reduces the risk of stockouts.

This measures the percentage of produced items that do not meet the required standards and hence beco
can indicate quality control issues, inefficiencies in the manufacturing process, or issues with raw materials

This KPI measures the percentage of production that ends up as waste. A lower scrap rate indicates a mo
more sustainable operation.

This KPI measures the percentage of materials or parts received from suppliers that are defective. A lower
control at the supplier level and less wasted resources for the manufacturer.

This KPI measures the time taken for suppliers to deliver materials or components after an order has been
times can result in better inventory management and less stock holding.

This KPI measures the percentage of supplies received on time by the suppliers. High on-time delivery rate
reliability, which is crucial for maintaining production schedules.

This KPI measures the amount of material or number of items coming out of a production process over tim
indicate greater productivity and profitability.

This measures the percentage of materials input into the production process that is wasted and does not e
Lower waste percentages can indicate more efficient use of materials.
KPI

Ad-Blocker Impact

Audience Demographics

Average Ticket Price

Binge Rate

Box Office Revenue

Click-Through Rate (CTR)

Content Library Size and Growth

Content Lifespan

Content Production Time

Content Release Frequency

Conversion Rate of Recommendations

Cost per Thousand Impressions (CPM)

Digital Conversion Rate

Distribution Breadth

Game Daily Active Users (DAUs) and Monthly

Active Users (MAUs)

In-app Purchase Revenue

Licensing Revenue

Live Event Attendance

Merchandise Sales

Mobile vs. Desktop Engagement

Pay-Per-View (PPV) Sales

Peak Concurrent Users

Percentage of Original Content

Player Retention (Day 1, Day 7, Day 30, etc.)

Pre-Orders

Premium Subscription Conversion

Program Ratings

Ratio of Active to Registered Users

Readership/Subscribership Growth

Retention Viewing

Retransmission Fees

Royalty and Licensing Costs

Screen Occupancy Rate

Season Pass Sales

Sequel Success Rate

Social Media Followers and Engagement

Sponsorship Revenue

Subscriber Growth Rate

Ticket Sales (Gross and Net)

Time Spent per Session

Usage of Second-Screen Services

User Retention Rate

User-generated Content

Video Completion Rate

Viewer or User Engagement Metrics

Viewer Participation Rate

Viewer Ratings and Reviews

Description

This KPI measures the percentage of users employing ad-blockers, which can significantly impact revenue
relying on ad revenues.

Understanding who is consuming content can help companies target their offerings more effectively. Metric
age, gender, geographical location, and more.

For movie theaters and live performance venues, this KPI can provide insight into pricing strategy and aud
to pay.

For streaming platforms, tracking the rate at which viewers consume multiple episodes of a series in one s
provide insights into content engagement and quality.

For movie studios, box office revenue is a crucial measure of a film's success. It's important to consider bo
international box office revenue.

Particularly relevant to digital media platforms, CTR measures how often people who view an advertiseme
clicking on it. It indicates the effectiveness of the ads in capturing viewer interest.

This assesses the total number of shows, movies, songs, or other content available on the platform, and ho
growing. A large and growing library could attract and retain more users.

This measures the average period a piece of content continues to generate significant viewership or engag
content lifespan can indicate timeless appeal and potential for long-term revenue.

The time taken from concept to release of new content can indicate efficiency of operations.

This measures the number of new releases (movies, shows, episodes, games, etc.) within a specified time
releases can help maintain audience interest and engagement.

For platforms using recommendation algorithms (Netflix, Amazon Prime Video, Spotify), this KPI tracks how
consume recommended content. It can gauge the effectiveness of the recommendation system.
Common in digital advertising, CPM measures the cost an advertiser pays for one thousand views or impre
advertisement. Lower CPM can indicate more cost-effective advertising.

In the context of online entertainment platforms, this KPI measures the rate at which users become paying
using a free trial or a free version.

Measures the reach of a company's content across different platforms and geographies. Broader distributio
higher viewership and revenues.

For gaming companies, tracking the number of daily and monthly active users can help gauge the game's
stickiness.

For gaming and app-based platforms, revenue generated from in-app purchases can be a significant incom
can indicate the success of monetization strategies.

Revenue earned from licensing content to other platforms or in other markets can be a significant source o
content creators.

For businesses focused on live performances (music festivals, theater), event attendance can indicate pop
customer appeal.

This applies to media entities that sell branded merchandise. High merchandise sales can reflect strong br
can be a significant revenue source.

Depending on the platform, comparing engagement on mobile versus desktop can help optimize content d
marketing strategies.

For sports broadcasters and some special entertainment events, the number of PPV sales can give a clea
popularity and demand for specific events or matches.

For digital platforms and multiplayer online games, this metric measures the maximum number of users ac
platform or game simultaneously. It can indicate system performance, popularity, and engagement.

For platforms producing their own content, this measures the proportion of original content to licensed con
percentage may indicate a competitive advantage, as original content can be a differentiator and draw in v
For the gaming industry, tracking how many players return to the game after specific periods (e.g., after on
week, one month) can provide insights into the game's ability to keep players engaged over time.

For movie tickets, video games, books, and other forms of media, the volume of pre-orders can serve as a
of demand and success.

For platforms with freemium models, this KPI tracks the percentage of free users who upgrade to a premiu

In broadcasting, programs' rating points are often used as a proxy for popularity and audience size.

This KPI helps assess how many users who sign up for a platform actually use it. A higher ratio indicates b
activation.

For traditional and digital publishing platforms, growth in readership or subscribership can indicate success
strategies and market demand.

In the broadcasting industry, this measures the proportion of the audience at the beginning of a program th
at the end. High retention viewing can indicate compelling content and loyal viewership.

For traditional broadcasters, retransmission fees paid by cable and satellite companies can be a significan
source.

These are costs incurred by a media company to use copyrighted content. In the music streaming industry
these costs can be a significant portion of revenue. Low royalty and licensing costs can indicate strong neg
and impact profitability.

For the movie theater industry, this rate measures the proportion of total seats sold to the total seats availa
rate can indicate successful scheduling and film selection strategies.

For industries like theme parks or sports entertainment, the number of season passes sold can provide ins
customer loyalty and stable revenue streams.

In the film and video game industry, the success rate of sequels can indicate the strength of a franchise.
Number of followers, likes, shares, comments, etc., across social media platforms can indicate brand recog
popularity.

For media entities that host events or shows, revenue from sponsorships can be a crucial income stream.
decline of sponsorship revenue can indicate the perceived value of association with the brand.

For companies offering subscription-based services (e.g., Netflix, Spotify), this KPI helps track the rate at w
subscriber base is increasing. A high growth rate could indicate successful marketing strategies and high p

For live entertainment or movie theater companies, ticket sales can provide insight into audience demand
of specific shows, concerts, or movies.

Measures how long, on average, a user spends during a single interaction with a media platform or service
indicate user engagement and content relevance.

The use of additional devices (smartphones, tablets) during the viewing of television or online content can
audience engagement and offer additional advertising opportunities.

For digital platforms and subscription-based services, tracking the percentage of users who continue to us
over a certain period can provide insights into user loyalty and satisfaction.

For platforms that allow user-generated content (UGC), tracking the amount and popularity of UGC can pro
into user engagement and community strength.

For digital video platforms (YouTube, OTT platforms), the percentage of videos watched to completion can
quality and relevance of the content to its audience.

This could include factors like average session duration, average views per user, and likes or shares per u
on the platform. These metrics help gauge how actively and frequently users interact with the content, whic
advertising revenue and user retention.

For media that encourage viewer participation (e.g., voting in talent shows, comments on social media), th
indicate engagement levels.

These are especially important for TV shows, movies, and digital content. High ratings and positive review
viewership, popularity, and potentially, revenue.
KPI

Adoption Rate for New Devices

Clinical Trial Success Rate

Clinical Trial Success Rate

Customer Service Response Time

Data Integrity and Compliance

Device Integration Complexity

Device Interoperability

Device Life Cycle Length

Device Utilization Rate

Diagnostic Accuracy Rate

Distribution Channel Diversity

Healthcare Provider Feedback Score

Hospital Network Affiliations

Infection Rates Related to Device

Installed Base of Devices

Life Cycle Cost of Device

Market Share by Product Category

Mean Time Between Failures (MTBF)

Mean Time to Repair (MTTR)

Medical Device Reporting (MDR) Compliance

Medical Device Training and Certifications

Number of Clinical Partnerships

Number of Medical Device Certificates

Number of Medical Device Patents Applied For

Number of Registered Medical Device Listings

Number of Regulatory Violations and Fines

Off-label Use

Patent Portfolio and Expiry Dates

Patient Comfort Metrics

Patient Outcome Metrics

Physician Training Programs

Product Approval Pipeline

Product Customization Requests

Provision for Device Recalls

Rate of Adverse Event Reports

Rate of Device Reprocessing

Rate of Field Service Visits

Recall Rate

Regulatory Audit Findings

Reimbursement Rates and Coverage

Service Contract Penetration Rate

Sustainability Metrics

Time to Market (TTM) for New Devices

Upgrade and Replacement Rates

Vendor Quality Metrics

Description

After a company launches a new product, this KPI measures the speed and extent of market penetration. H
can signify effective marketing and sales strategies and the strong market demand for the product.

Clinical trials are a necessary part of bringing new medical devices to market. A company with a high succ
trials may be more likely to introduce successful new products in the future.

This KPI measures the percentage of clinical trials that meet their primary objectives. Successful clinical tri
product approvals and market opportunities.

This KPI tracks the average time it takes for a company to respond to a customer service request or compl
company's commitment to customer support.

For connected devices that generate or handle patient data, this KPI measures the company's adherence
standards and privacy regulations.

This KPI measures how difficult it is to integrate a company's devices into existing healthcare IT systems. A
can lead to easier adoption.

For connected devices, this KPI measures the ability of a company's devices to seamlessly connect and ex
other devices or systems.

This KPI measures the average period a device stays in the market from launch to discontinuation. Longer
indicate strong product durability and customer loyalty, while shorter life cycles might indicate rapid innova
obsolescence.

This measures how frequently a company's installed devices are used. Higher utilization rates can indicate
meeting a real need in the market.

In the case of diagnostic medical devices, the accuracy rate of the device in detecting or monitoring a med
critical. A high accuracy rate can indicate product effectiveness and reliability.

This KPI measures the variety of distribution channels a company uses, such as direct sales, distributors, o
distribution strategy can reduce risk and enhance market reach.
This KPI measures the feedback received from healthcare providers who use the devices. High scores ind
with the product and the company.

The number and quality of a medical device company's affiliations with hospital networks can significantly i
distribution.

For devices intended to be implanted or inserted into the body, this KPI tracks the rate of infections associa
the device.

This KPI refers to the total number of a company's medical devices currently in use. A large installed base
recurring revenue from services, maintenance, and upgrades.

This KPI measures the total cost of owning a device over its life cycle, including the costs of acquisition, op
maintenance, and disposal. Lower life cycle costs can make a device more attractive to customers.

This metric gives an indication of a company's competitiveness in different product areas within the medica
Higher market share can signify brand strength, sales effectiveness, or product superiority.

This KPI measures the average time between device failures, offering insights into product reliability and p
higher MTBF indicates a more reliable product.

In the event of a device failure, this KPG tracks the average time it takes for a device to be repaired and op

This KPI measures a company's compliance with regulations for reporting certain device-related adverse e
problems to the Food and Drug Administration (FDA) and other regulatory bodies.

This metric tracks the number of personnel trained and certified to use or sell a company's devices. It's a m
company's commitment to safety and effective use of its devices.

Clinical partnerships (e.g., with hospitals or research institutions) can play a crucial role in the developmen
devices. This KPI measures the extent of a company's collaborative efforts.

This shows how many devices have received certification from industry and regulatory bodies. It can be a
company's compliance and quality.
This KPI tracks the number of patents a company has applied for, indicating its commitment to innovation a
intellectual property.

This indicates the number of different devices the company has registered with regulatory bodies. A higher
a broad product range and potential for diversified revenue streams.

This KPI indicates the company's compliance with industry standards and regulations. A high number of vi
fines could indicate potential risks and operational issues.

Some medical devices might be used for purposes not initially approved by regulatory bodies. Monitoring t
understand potential market opportunities and risks.

In the medical devices industry, patents are a crucial factor in maintaining a competitive advantage. This K
sense of a company's intellectual property strength and the potential risk of key patents expiring.

For patient-facing devices, metrics such as discomfort, pain, or ease of use can be important KPIs. Higher
lead to higher usage and customer satisfaction.

Depending on the device, companies may track patient outcomes such as reduced symptoms, improved h
decreased recovery time. Positive outcomes can demonstrate product effectiveness and build strong brand

This metric measures the number of training programs offered to physicians, which can impact the correct
a device, and consequently, its market success.

In the medical devices industry, product approvals from regulatory bodies like the FDA (in the United State
Europe) are crucial. This KPI can provide insight into the potential future revenue and growth of the compa

This KPI tracks the number of requests for product customization received by the company. High numbers
requests can indicate unique customer needs and the potential for specialized, higher-margin products.

This measures the financial provision that a company sets aside for potential device recalls. A high provisio
anticipated product quality issues.

Companies must monitor and report any adverse events related to their products. High rates of adverse ev
potential safety issues and may impact the company's reputation.
For devices that are designed to be reused, this KPI measures the number of times a device can be reproc
disinfected, or sterilized) and still maintain its functionality.

This measures the frequency of field service visits required for a company's devices. A high rate may indic
issues or high maintenance needs.

The frequency and severity of product recalls can indicate the quality of a company's products and its regu
Frequent recalls might suggest underlying issues with manufacturing processes or quality control.

This KPI measures the number and severity of findings from audits by regulatory bodies. A high number of
signal potential compliance issues.

In many healthcare systems, medical devices are paid for by insurance. The rates of reimbursement and th
coverage can significantly impact the demand for a company's products.

Many medical device companies also offer service contracts for maintenance and repair of their products.
of these contracts can provide additional, stable revenue streams.

These could include KPIs related to the company's environmental footprint, such as the percentage of recy
used in devices or efforts to reduce energy consumption in manufacturing processes.

This is the average time it takes for a company to develop a new product and bring it to market. Faster TTM
operational efficiency and quicker return on investment.

This KPI measures how often customers upgrade to new versions of devices or replace old devices. Highe
customer satisfaction and loyalty, as well as provide a consistent revenue stream.

This KPI measures the quality of components or raw materials provided by vendors, which can directly imp
reliability of the finished devices.
KPI

Average Realized Price (ARP)

Blast Efficiency

Break-Even Stripping Ratio

Carbon Emissions per Ton of Ore

Cash Cost or All-In Sustaining Cost (AISC)

Commodity Price Sensitivity

Compliance Costs

Concentration Ratio

Cost per Blast

Cost per ton

Crushing Efficiency
Decommissioning and Restoration Provisions

Dilution Rate

Drilling Success Rate

Environmental Impact Metrics

Exploration Success Ratio

Froth Flotation Efficiency

Grade Quality

Heap Leach Pad Size

Land Rehabilitation Percentage

Lateral Development Rate

Leach Recovery Rate

Load and Haul Efficiency

Metallurgical Recovery Rates

Mill Throughput

Mine Life

Mine Safety – Accident / Injury Rate

Mineral Exploration Success Rate

Mineral Reserve Life Index (MRLI)

Minerals Extraction Efficiency (MEE)

Mining Fleet Efficiency

Mining Process Efficiency

Noise and Vibrations Levels

Off-Grade Material Ratio

Ore Milled
Ore Reserve Replacement Ratio (ORRR)

Ore to Waste Ratio

Percentage of Recycled Metal

Rate of Drilling

Ratio of Reserves to Production (R/P ratio)

Reclamation Costs per Ton

Recovery Rate

Royalty Rate

Smelter Availability

Smelting and Refining Yield

Stripping Ratio

Tailings Produced
Unit Cost of Production (UCP)

Water Quality Index

Description

This is the average price per unit (such as ounce for gold, pound for copper) that the company sold its prod
understand the financial realization of the company compared to the spot or benchmark prices.

For mining operations that require blasting, this measures the volume of rock broken per unit of explosive u
can lead to lower operational costs.

This is the stripping ratio at which a mining operation becomes economically viable. It's important for under
threshold of a mining project.

This is a sustainability KPI measuring the amount of carbon dioxide released for each ton of ore extracted.
ton represent more environmentally friendly operations.

These are measures of direct production costs per unit of production. AISC includes costs associated with
production levels for the long term. These are crucial metrics for understanding the profitability of mining op

This measures the potential impact of changes in commodity prices on the company's profitability.

Costs associated with meeting environmental, safety, and other regulations. These costs can have a signif
profitability of mining companies.

Used in the concentration process of mineral extraction, this ratio gives the amount of the desired mineral
amount in the original ore.

For mining operations that involve blasting, this KPI measures the cost incurred for each blast. It can help d
and cost-effectiveness of the blasting operation.

This is a common measure in the mining industry and can reflect the total costs associated with extracting
of ore.

The efficiency of the crushing process can be measured by the amount of ore crushed per unit of time or e
efficiency can lead to lower operational costs.
These are the funds set aside or costs estimated for the restoration of mining sites after operations are com

The percentage of non-ore material present in the ore that is mined. Lower dilution rates are preferred as t
quality mining.

This measures the percentage of drilling activities that resulted in the discovery of mineral deposits. A high
more efficient and successful exploration.

These could include CO2 emissions per ton of ore processed, water usage per ton of ore processed, or lan
ore extracted. As environmental concerns become increasingly important to investors, these metrics can p
company's environmental stewardship and potential liability exposure.

This is the proportion of exploration attempts that result in the discovery of commercially viable deposits. A
more effective exploration strategies.

Specific to the processing of certain types of ores, this measures the efficiency of separating valuable mine
froth flotation techniques.

This refers to the concentration of the desired mineral within the ore. Higher-grade ores can often be mined
economically.

For mines using heap leaching, the size of the leach pad can give an idea about the scale of operations an
volumes.

Post-mining, this is the percentage of land successfully rehabilitated or restored for other uses. It's a critica
company's environmental responsibility and future reclamation liabilities.

In underground mining, this measures the speed of creating horizontal passages (drifts, levels, ramps) for
transportation purposes. Faster development can lead to quicker access to reserves.

In heap leaching (common for gold and copper), this measures the proportion of valuable metal extracted f
leaching process.

This measures the amount of material moved (loaded and transported) per unit of time or resources, indica
excavation process.
Specific to certain types of mining, this measures the percentage of valuable metal that can be physically s
from the ore during processing.

This is the amount of material passed through the mill (where the ore is processed) in a given period. It's a
processing capacity and efficiency of a mining operation.

The estimated number of years a mine can continue operations at the current rate of extraction.

This is a measure of safety in the company's operations. It is calculated as the number of accidents or inju
worked. A lower rate is preferable and reflects better on the company's commitment to safety.

The number of exploration projects that successfully identify economically viable mineral deposits as a per
exploration projects.

This is calculated by dividing the total reserves by the annual production. This KPI gives an indication of ho
operate at the current production rate without further exploration.

This measures the percentage of desired minerals successfully extracted from the ore during the beneficia
MEE signifies more efficient and profitable operations.

The operational efficiency of the mining fleet, which could be measured in terms of fuel efficiency, payload
uptime/downtime.

This might be measured by ore processed per man-hour, production volume per energy used, or other sim
efficiency of the mining operation.

Measuring the levels of noise and vibrations at mining sites can give an indication of the potential impact o
environments.

This is the ratio of material that doesn't meet the minimum grade requirements to the total material extracte
more efficient operations and better resource utilization.

This refers to the amount of ore processed in a period. It helps to gauge the operational capacity of the com
facilities.
This ratio measures the amount of discovered mineral reserves to the amount of mineral depletion during a
ORRR indicates a company is adding reserves at a faster pace than it is depleting them. This is a critical m
of a company's operations.

This ratio gives the amount of waste generated for every unit of ore extracted. A lower ratio is preferable fr
environmental perspectives.

For mining companies that also engage in recycling, this measures the percentage of total output that com
materials. It's a sustainability indicator and could be a source of cost savings.

In exploration phases, the speed at which drilling is completed can be an important measure of efficiency.

This represents the number of years a mine can continue to operate at its current production rate using its

This refers to the cost associated with restoring a site after mining is completed. It's calculated on a per-ton
a company's long-term environmental liabilities.

This is the percentage of valuable metal in the ore that is recovered in the processing of the ore. A higher r
greater efficiency in the processing operations.

The percentage of revenue or profit paid to the land or mineral rights owner. High royalty rates can impact

For companies with smelting operations, this measures the percentage of time a smelter is operational ver
availability means less downtime and higher productivity.

For companies involved in these downstream processes, the yield represents the percentage of finished m
input feed.

This is the ratio of the volume of overburden (or waste material) required to be handled to extract a ton of o
the less waste material needs to be moved, hence, the operation is more efficient.

Tailings are the waste material left over after mining and processing. Tracking the amount of tailings produ
environmental impact and potential future liabilities.
Calculated by dividing the total production cost by the total units produced. It helps analysts understand ho
company is using its resources to produce each unit of output.

This measures the quality of water bodies around the mining site before and after mining operations. It's im
the environmental impact of mining activities.
KPI

Advocacy Impact

Artistic Impact

Average Gift Size

Beneficiary Satisfaction

Charitable Commitment Ratio

Cost Per Outcome

Crowdfunding Success Rate

Current Ratio

Days Cash on Hand

Digital Inclusion Measures

Direct Mail Response Rate

Diversity, Equity, and Inclusion (DEI) Metrics

Donor Retention Rate

Endowment Spending Rate

Environmental Impact Metrics

Event ROI

Food Security Measures

Full Time Equivalent (FTE) Volunteers to FTE

Staff Ratio

Fundraising Efficiency Ratio

Gift Aid Claims

Gift Dependency Ratio

Government Funding Ratio

Grant Acquisition Rate

Health Outcome Measures

Housing Stability Rate

Improvement in Educational Outcomes

In-Kind Contributions as a Percentage of Total

Contributions

Leverage Ratio

Lobbying Success Rate

Mission Impact Measurement

Number of Policy Changes Achieved

Outcome Measures

Overhead Ratio

Patient Satisfaction Rate

Peer Comparison Metrics

Percentage of Funding from Diversified
Sources

Percentage of Recurring Donors

Program Efficiency Ratio

Program Growth Rate

Recovery Rate

Reduction in Poverty Level

Research Grant Success Rate

Reserve Adequacy

Return on Fundraising Expenses

Service Accessibility Metrics

Service Delivery Efficiency

Social Media Engagement Rate

Sustainability Ratio

Time to Adoption

Volunteer Turnover Rate

Website Traffic and Conversion Rates

Description

For nonprofits engaged in policy work, this could involve measures such as the number of policies influenc
to understand the societal impact of such organizations.

For cultural and arts nonprofits, this KPI might track the number of exhibitions held, the number of new wor
individuals reached through educational programs.

This metric averages the size of monetary donations. A larger average might signal the presence of major
strategies.

This metric evaluates the satisfaction level of the people or causes the organization serves. High beneficia
service delivery and mission achievement.

This KPI calculates the percentage of total expenses that is spent on the organization's charitable activities
signal to donors and funders.

This is a measure of the organization's effectiveness in delivering its core services. It's calculated by dividin
number of outcomes or results produced. Lower costs per outcome indicate more efficient program deliver

This measures the percentage of crowdfunding campaigns that reach their target. Crowdfunding is becomi
nonprofits, making this KPI relevant for many organizations.

This financial metric compares an organization's current assets to its current liabilities, providing insight int

This metric calculates the number of days the organization could operate using only its available cash. It's
short-term liquidity.

For nonprofits working on digital inclusion, KPIs might measure the number of individuals gaining internet a
skills, or securing employment in tech-related fields.

This KPI measures the response rate to direct mail fundraising campaigns. It provides insights into the effe
These KPIs track the organization's progress toward DEI goals. They could include the demographic make
members, or measures of program accessibility and equity.

This is the percentage of donors who continue to donate to the organization from one year to the next. A h
strong relationship between the organization and its donors, which contributes to financial stability.

For organizations with endowments, this KPI measures the percentage of the endowment spent each year
the endowment's value while also supporting the organization's operations.

For environmental nonprofits, this could include measures such as the amount of land preserved, number
emissions reduced, etc.

For nonprofits that host fundraising events, this KPI measures the return on investment for each event. It's
costs from the funds raised, then dividing by the event costs.

For food banks or other food security organizations, KPIs could include the number of meals provided, the
of food insecurity in their service area.

This calculates the ratio of full-time equivalent volunteers to full-time equivalent staff. This can give insight
on volunteer labor.

This shows the organization’s effectiveness in raising funds. It is calculated by dividing fundraising expens
received. A lower ratio implies that the organization spends less to raise each dollar, which is a positive sig

For nonprofits in countries like the UK where gift aid is available, this KPI measures the percentage of eligi
been successfully claimed.

This ratio, also known as the public support ratio, measures the proportion of the organization's total reven
contributions. Organizations with a higher ratio could be more vulnerable to fluctuations in donor behavior.

This KPI measures the portion of the organization's total revenue that comes from government grants or co
dependency on government funding and potential vulnerability to policy or budget changes.

This measures the success rate of grant applications. A higher rate can indicate an effective grants team a
program proposal.
For health-based nonprofits, specific health outcome measures could be important KPIs. For example, a m
reduction in symptom scores or an improvement in quality of life indicators.

For nonprofits addressing homelessness, this KPI could track the number of individuals or families who ma
specific period after intervention.

Nonprofits focused on education might measure improvements in students' grades, graduation rates, or oth

This measures the percentage of total contributions received in the form of goods and services rather than
organizations that heavily rely on these types of contributions, such as food banks.

This ratio measures the percentage of the nonprofit's capital that is obtained through debt. Even though no
they sometimes use debt to finance their activities.

For advocacy organizations, this KPI measures the success of lobbying activities, such as the number of b
due to their efforts.

This varies significantly by organization but includes any metrics that directly measure the impact of the org
a nonprofit focused on reducing poverty might track income levels or employment rates of its program part

For advocacy nonprofits, this KPI can be used to measure the number of concrete policy changes achieve
efforts.

These are specific metrics tied to the organization's mission. For example, a nonprofit dedicated to homele
of people housed, while a literacy program might measure the number of people who improve their reading

This calculates the percentage of an organization's budget spent on administrative and fundraising expens
generally more appealing to donors, as it suggests more funds go directly towards the organization's missi

For health nonprofits, patient satisfaction is a critical measure of the quality of care and services provided.

These KPIs involve comparing an organization's metrics (such as fundraising efficiency or program outcom
same sector. This can provide valuable context for performance.
This KPI measures the extent to which a nonprofit's funding is diversified across different sources (e.g., ind
grants). Diversified funding can reduce financial risk.

This measures the portion of donors who are committed to regular contributions. A higher percentage mea
streams.

This measures the percentage of total expenses that a nonprofit organization spends on its core services.
program expenses by the total expenses. A higher ratio suggests that the organization is effectively utilizin

This measures the year-over-year percentage growth in the organization's programs or services. Rapid gro
for the organization's services or successful expansion strategies.

For nonprofits involved in resource recovery or recycling, this measures the percentage of materials succe
compared to the total received.

For nonprofits focused on poverty reduction, this KPI could measure changes in the poverty level in the co

For research nonprofits, this KPI measures the proportion of research grant applications that are successfu
and relevance of the organization's research.

This measures the number of months an organization can cover its operating expenses with current net as
financial stability.

This measures the return on investment from fundraising activities. It's calculated by dividing the total contr
fundraising expenses.

These KPIs measure how accessible an organization's services are to its target population. This could incl
number of languages services are offered in, or measures of physical accessibility.

This KPI measures how efficiently a nonprofit delivers its services. For example, a food bank might measu
per volunteer hour.

For nonprofits that leverage social media for outreach, this KPI measures the amount of interaction (likes,
media posts. Higher engagement can indicate effective communication and community building.
This ratio measures how long an organization could function using its unrestricted reserves without additio
measure of financial resilience.

For animal shelters or similar nonprofits, this KPI tracks the average amount of time from when an animal i

Similar to employee turnover in for-profit entities, this measures the rate at which volunteers discontinue th
indicate potential issues with volunteer engagement or management.

This measures the amount of traffic on the organization's website and the percentage of visitors who take a
for a newsletter, making a donation, or registering for an event.
KPI

3D Seismic Coverage

Asset Turnover Ratio

Average Reservoir Pressure

Barrels of Oil Equivalent per Day (BOEPD) per

Employee

Break-Even Oil Price

Carbon Intensity

Cash Operating Costs per Barrel

Days Sales Outstanding (DSO)

Drilling Success Rate

Energy Returned on Energy Invested (EROEI)

Environmental Compliance Costs

Exploration Success Rate

Fuel Efficiency

Fuel Loss Rate

Gas Flaring Volume

Gas/Oil Ratio (GOR)

Health, Safety, and Environment (HSE) Metrics

Hydrocarbon Pore Volume (HPV)

Lifting Costs

Lost and Unaccounted for Gas (LAUF)

Maturity of Reserves

Natural Gas Liquids (NGL) Yield

Netback Price
Non-Productive Time (NPT)

Oil and Gas Reserve Valuation

Operating Netback

Pipeline Utilization Rate

Plugging and Abandonment Costs (P&A)

Processing Capacity

Rate of Penetration (ROP)

Rate of Return (RoR) on New Wells

Ratio of Proved Undeveloped Reserves (PUD) to Total

Reserves

Refinery Utilization Rate

Reserve Life Index (RLI)

Reserve Replacement by Region

Reserve Replacement Cost

Reserves Replacement Ratio (RRR)

Reserves-to-Production Ratio (R/P)

Reservoir Saturation

Spud to Sales Time

Turnaround Time (TAT) for Maintenance

Upstream Capital Cost Index (UCCI)

Water Cut

Well Productivity Index

Wellhead Price

Wells Drilled per Rig

Description

For exploration companies, this KPI indicates the extent of 3D seismic survey coverage. A higher percenta
more extensive understanding of the subsurface, aiding exploration decisions.

This ratio measures how effectively a company uses its assets to generate revenue. It's calculated by divid
the company's total assets. Higher values indicate better utilization of assets.

A decline in reservoir pressure could indicate that the reservoir is nearing depletion, impacting the producti

This KPI gives an insight into how efficiently a company is utilizing its human resources.

This KPI represents the oil price at which a company or a project must sell its oil to cover its expenses. It p
of the vulnerability of the company or project to fluctuations in oil prices.

With the rising importance of ESG factors, this KPI measures the CO2 emissions per unit of output. Lower
a lesser environmental impact.

This is the cash cost to produce one barrel of oil equivalent, excluding non-cash costs like depreciation. It h
efficiency across companies.

This shows the average number of days that receivables remain outstanding before they are collected. Tho
industries, it's important in oil & gas where contract payment terms can be lengthy.

This is a measure of the number of successful wells drilled as a proportion of total wells drilled. A higher su
superior operational efficiency or geological acumen.

This measures the amount of usable energy obtained from a particular energy resource divided by the amo
to obtain that energy resource. It provides an indication of the efficiency and sustainability of different ener

Given the increasing importance of sustainability, tracking the costs associated with environmental complia
could include costs for waste management, emission controls, spill cleanup, or environmental impact asse
This ratio measures the number of discoveries (successful explorations) to the number of exploration wells
indicates strong exploration performance.

For downstream companies, this KPI assesses the quantity of fuel produced per unit of input. This could be
efficiency of a company's refining process.

This represents the percentage of total fuel that is lost during transportation. A lower rate indicates higher e
and distribution.

The amount of gas that is burned off rather than captured during oil extraction. Reducing this volume is en
and also indicates that the company is maximizing the value of its resource extraction.

This KPI indicates the volume of gas produced per unit volume of oil. It provides an insight into the compos
can impact revenues depending on oil and gas price ratios.

While these may not be financial KPIs, they are increasingly important in the industry. They can include me
Frequency (LTIF), Total Recordable Incident Rate (TRIR), and environmental impact measures (like CO2 e

HPV is an estimate of the total volume of pores in a reservoir that can be filled with hydrocarbons. It's a me
potential productivity.

Also known as production costs, they are the costs associated with the operation of oil and gas wells to bri
surface after wells (facilities necessary for the extraction) have been drilled.

For midstream companies, this KPI measures the difference between the amount of gas or NGL that enter
system and the amount that eventually gets delivered or processed.

This is a measure of the development stage of a company's reserves. Reserves can be classified as undev
producing, and developed producing.

This represents the volume of NGLs produced per unit of natural gas processed. Higher yields can lead to
companies with gas processing operations.

The revenue per unit of oil or gas after all the costs to bring it to market (including royalties, operating costs
have been subtracted. This can be used to compare profitability across companies or fields.
NPT is any time spent on activities that do not contribute directly to drilling a well, such as equipment failur
Lower NPT can indicate better operational efficiency and safety performance.

This KPI involves estimating the present value of a company's reserves. Analysts often apply a range of pr
to estimate the net present value of future cash flows from the reserves.

Operating netback is a measure of oil and gas sales revenue minus royalties and production costs. It's exp
(such as per barrel or per thousand cubic feet) and helps to compare profitability between companies or as

Also for midstream companies, this indicates the amount of product transported versus the total transport c

These are the costs associated with sealing off a well that is no longer in use. Lower P&A costs can lead to
profitability.

For midstream companies, this refers to the total volume of oil or gas that can be processed in their facilitie

For drilling operations, ROP measures the speed at which a drill bit breaks the rock under it to deepen the
feet per hour or meters per hour. Higher ROP implies more efficient drilling operations.

This is a measure of the profitability of newly drilled wells. It is calculated by dividing the annual net income
investment in drilling and completion.

This KPI provides insight into the level of future capital investments required by the company. A higher rati
expenditure needed to develop these reserves.

For companies that have downstream operations, the refinery utilization rate measures the amount of inpu
being used out of the total refining capacity available. Higher rates can signify optimized operations.

This is calculated by dividing the company's total proved reserves by its annual production. The resulting fi
years the company can maintain its current production level with its existing reserves. A longer reserve life
sustainable business, but this also depends on the economic viability of extracting those reserves.

The replacement of reserves can also be evaluated on a regional basis to assess a company's performanc
geographies.
It measures the cost of replacing produced reserves. It's calculated as the total costs of exploration and de
amount of new proven reserves found.

This is the amount of proved reserves added to a company's reserve base during the year relative to the a
produced. This ratio reflects a company's ability to maintain or expand its production levels. A ratio greater
more reserves have been added than produced, which is generally a positive sign.

Similar to RLI, the R/P ratio measures how long the reserves would last at the current rate of production. It
annually and expressed in years.

This indicates the proportion of a reservoir's pore space filled with hydrocarbons. It's important in assessin
of a reservoir.

This measures the time it takes from when a well is first drilled ("spudded") to when the oil or gas is ready f
could indicate operational efficiency.

TAT measures the time taken to complete maintenance tasks, including preventive, predictive, and correct
TAT can lead to higher operational availability.

The UCCI measures the cost inflation for physical assets in the upstream sector. It’s used to monitor the ch
equipment, facilities, and other capital inputs.

This KPI refers to the percentage of water produced compared to the volume of total liquids (i.e., oil, gas, w
may indicate that a field is maturing and might soon deplete.

This measures a well's production rate relative to the pressure difference between the reservoir and the we
into the reservoir's properties and the well's performance.

The wellhead price is the price of oil or gas at the wellhead (the point at which the oil leaves the ground). T
the cost of refining, transportation, or taxes. It's used to evaluate the raw profitability of extraction operation

This ratio gives a measure of the efficiency and speed of drilling operations. An increase in this metric coul
operational efficiency.
KPI

Animal Testing Success Rate

API Sourcing Diversification

Average Drug Shelf Life

Biomarker Identification

Biosimilarity Index

CAR-T Therapy Success Rates

Clinical Trial Enrollment Rates

Cost per New Drug Development

Cost per Patient

Drug Counterfeit Rate

Drug Recall Frequency

Drug Sales per Therapeutic Area

Drug-to-Drug Interaction Rates

Drugs Under Patent Protection

FDA Approval Rates

First-to-Market Drugs

Generic Penetration Rate

Health Outcome Metrics

Market Penetration in Specific Therapeutic

Areas

Market Share of Key Drugs

Medication Adherence Rate

Number of Clinical Trial Failures

Number of Drugs in Post-Market Clinical Trials

Number of Prescriptions

Number of Strategic Alliances or Partnerships

Orphan Drug Status

Patent Expiry Dates

Percentage of Revenue from Blockbuster Drugs

Percentage of Revenue from Contract

Manufacturing

Percentage of Revenue from Digital Health

Solutions

Percentage of Revenue from Personalized

Medicine

Percentage of Sales from Emerging Markets

Percentage of Sales from Over-the-Counter

(OTC) Drugs

Pipeline Strength

Pricing Power
Product Backlog

Quality Audit Results

R&D Expenditure as a Percentage of Sales

Rate of Adverse Events

Rate of Drug Approvals in First Submission

Rate of Drug Returns

Revenue from Companion Diagnostics

Revenue from Patent Licensing

Sales from Top Drugs

Sales Growth of Biologics

Share of Market for Vaccines

Time from Initial Discovery to Clinical Trials

Time from Patent Filing to Drug Approval

Volume of Drug Production

Description

This measures the success rate of animal testing for new drugs. High success rates can suggest potential

This KPI measures the diversity in a company's sourcing of active pharmaceutical ingredients (APIs). Grea
supply chain risks.

This KPI measures the average shelf life of a company's drugs. Longer shelf lives can lead to lower waste

In personalized medicine, this KPI refers to the discovery rate of biomarkers, which can improve the effecti

In the biopharmaceutical industry, this KPI indicates the degree of similarity between a biosimilar and the o

For companies in the cell and gene therapy segment, this KPI reflects the effectiveness of CAR-T therapie
modifies patients' cells to fight diseases like cancer.

This measures how quickly a pharmaceutical company can recruit patients for clinical trials. Faster enrollm
drug development timeline.

This KPI measures the average cost the company incurs in the development of a new drug. It can give an
cost efficiency in R&D.

This is the average cost incurred by the company for each patient taking its drug. This cost includes resear
and any other costs associated with the drug.

This KPI measures the prevalence of counterfeit versions of a company's drugs in the market, which can im
reputation and revenues.

This measures the frequency of drug recalls, which can highlight potential issues in manufacturing process
This KPI shows the distribution of sales across various therapeutic areas (e.g., cardiovascular, oncology, n
areas of strength and potential areas for diversification or focus.

This KPI measures the incidence of adverse interactions between a company's drug and other drugs. High
drug's marketability and use.

This indicator shows the number of drugs that are still under patent protection. These drugs are significant
can be sold without competition from generic manufacturers.

This KPI measures the success rate a company has in getting its drugs approved by the Food and Drug A
success rate may indicate a more efficient R&D process and better prospects for future earnings.

In the fast-paced pharmaceutical industry, being first-to-market with a new drug can offer significant compe
measures how often a company achieves this.

In the segment of generic pharmaceuticals, this KPI measures the company's success in capturing market
off-patent.

In value-based healthcare models, this KPI measures the effectiveness of a company's drugs in improving

This KPI measures the company's market share in specific therapeutic areas of interest.

This KPI shows how dominant the company's drugs are within their therapeutic areas. A higher market sha
loyalty, effective marketing, or lack of competition.

For some pharmaceutical companies, especially those dealing with chronic diseases, this KPI measures th
continue to use prescribed medication as directed over time.

This KPI tracks the number of drugs that fail during clinical trials. High failure rates may indicate issues wit
development approach or capabilities.

Even after a drug is approved and on the market, companies often continue to study it in what are called p
KPI can give an indication of the company's ongoing commitment to improving and understanding its drugs
This KPI counts the number of prescriptions written for a particular drug. It's a direct indicator of the drug's
acceptance by the medical community.

In the pharmaceutical industry, companies often form strategic alliances or partnerships to share knowledg
KPI can give an indication of the company's collaborative efforts and network in the industry.

In the segment of rare diseases, this KPI indicates if a drug has obtained Orphan Drug Status, providing ce
of market exclusivity.

This KPI is important in understanding the future earning potential of a company’s existing portfolio. Once
companies can produce generic versions of the drug, potentially leading to a significant reduction in the ori

Blockbuster drugs are those that generate annual sales of over $1 billion. This KPI indicates a company's d
earning drugs.

For companies that offer contract manufacturing services to other pharmaceutical firms, this KPI measures
business to their overall revenue.

For companies that offer digital health solutions (e.g., health apps, telemedicine), this KPI measures the im
overall revenue.

This KPI indicates a company's involvement in personalized medicine, an area with significant growth pote
individualized patient care.

This KPI measures a company's exposure to and success in high-growth emerging markets, which can pro
growth opportunities.

For companies involved in both prescription and OTC drugs, this KPI provides an understanding of revenu

This refers to the number of potential drugs that a pharmaceutical company has in different stages of clinic
idea of the potential future revenue of the company. The more drugs in later stages of trials, the more prom

This indicates the ability of a pharmaceutical company to set and maintain prices for its drugs without losin
influenced by the uniqueness of the drug, competition, and the severity of the condition it treats.
This KPI indicates the number of orders received but not yet fulfilled, which can provide insight into deman
the efficiency of its supply chain.

This KPI tracks the results of quality audits, which can indicate how well a company meets industry standa
drug manufacturing and safety.

This KPI shows how much of the company's sales are reinvested into research and development. High R&
pharmaceutical industry due to the need for constant innovation and development of new drugs. However,
the potential for profitable returns.

This measures the frequency of adverse events related to a drug, which can impact the drug's market acce

This KPI indicates the company's success in getting its drugs approved on the first submission to regulator
rates may suggest a well-run and efficient drug development process.

This is the frequency at which drugs are returned. A high rate may indicate potential issues with product qu

For companies that produce both drugs and the corresponding diagnostic tools, this KPI tracks revenue fro
also give an indication of how well integrated the company's therapeutic and diagnostic offerings are.

For companies that license out their patented drug manufacturing processes or drug formulas, this KPI me
licensing.

This KPI provides insight into how reliant a company is on its top-performing drugs for its revenue. Over-re
indicate vulnerability, especially if patents are due to expire.

For companies involved in biologics, this KPI tracks the sales growth of these complex, large-molecule dru
cutting-edge and high-growth therapeutic areas.

For companies involved in vaccine development, this KPI measures their share of the vaccine market, whi
in times of global health crises.

This KPI measures the time it takes for a drug to go from initial discovery to the start of clinical trials. A sho
efficient drug discovery process.
This KPI indicates the length of time from a company's initial patent filing to when a drug is approved. Shor
efficient drug development and approval process.

This KPI reflects the total amount of drugs produced by the company, which can be useful for assessing m
efficiency.
KPI

Add-on acquisitions per portfolio company

Capital Calls Timing and Frequency

Capital Deployed

Capital Under Management

Carried Interest

Cash on Cash Return

Co-investment Percentage

Company Culture Score

Cost per deal sourced

Cross-Fund Investments

Deal Abandonment Rate

Deal Closing Ratio

Deal Execution Speed

Deal Origination

Deal Sourcing Efficiency

Dry Powder

Employee Growth at Portfolio Companies

ESG Criteria Compliance

Exit Ratio

Follow-on Investment Capacity

Founder Retention Post-Acquisition

Fundraising Efficiency

GP Commitment
Hold Period

Hurdle Rate

Internal Rate of Return (IRR)

Investment Horizon

Investment Multiples

J-Curve

LP Commitment Fulfillment

Management Fees as Percentage of Committed Capital

Multiple of Invested Capital (MOIC)

Net IRR

Operating Margin Improvement

Ownership Percentage in Portfolio Companies

Percentage of Bolt-On Acquisitions

Portfolio Company Customer Satisfaction

Portfolio Diversification

Reserve Ratio

Revenue Growth at Portfolio Companies

Secondary Market Transactions

Syndication Rate

Third-party Capital Co-invested

Turnaround Success Rate

Underlying Asset Performance

Vintage Year
Description

This KPI is used mainly in buy-and-build strategies to measure the average number of add-on acquisitions
company, indicating the growth via acquisitions.

This KPI measures the regularity and predictability of capital calls, which can impact the cash managemen
LPs.

This represents the total amount of capital invested in portfolio companies over a certain period. It gives a
activity level and pace of capital deployment.

This includes both committed and invested capital. It’s a measure of the total amount of capital that the priv
manages. It reflects the size and scale of a private equity firm.

This is the share of the profits of an investment or investment fund that is paid to the fund's manager, abov
contributed by the manager to the fund.

This is the ratio of the distributions received from a private equity investment to the capital committed.

This is the amount of the investment that the general partner co-invests alongside the limited partners. A h
percentage aligns the interests of the general partners with the limited partners.

This measures the strength of the portfolio companies' cultures, often via employee surveys. It can provide
satisfaction, company morale, and, indirectly, productivity and employee turnover.

This measures the cost effectiveness of the deal sourcing process, which includes expenses associated w
and personnel among other things.

This KPI refers to situations where a private equity firm uses more than one of its funds to invest in a comp
relevant in understanding the firm's investment approach and risk diversification.

This measures the proportion of potential deals that a firm decides not to pursue after initial due diligence.
indicate a more cautious and selective approach to investments.
This measures the number of deals that reach closing as a percentage of the total number of deals that en
is an indication of the efficiency and effectiveness of a PE firm's due diligence process.

The amount of time it takes from the initial introduction to a deal to the final closing. This can indicate the e
effectiveness of a PE firm's deal-making capabilities.

This metric represents the number of new investments or deals a private equity firm has been able to origin
time. High deal origination often indicates a robust pipeline and strong sourcing capabilities.

This metric could be defined as the number of deals sourced per unit of time or resources allocated to sou
metric for PE firms focused on specific sectors or types of deals.

This refers to the amount of cash reserves or liquid assets that a private equity firm has on hand to cover fu
acquisitions, and unexpected costs.

This is an indicator of job creation post-investment, and could be important for certain socially responsible
PE firms.

ESG (Environmental, Social, Governance) is becoming increasingly important in the private equity industry
measure the compliance of the portfolio companies with the ESG criteria set by the PE firm or its LPs.

This KPI measures the ratio of portfolio companies that have been successfully exited (through an IPO, ac
to the total number of companies in the portfolio. A higher exit ratio can indicate a more successful private

This represents the firm's ability to make additional investments in its existing portfolio companies. It can in
flexibility and financial capacity, which could be crucial for the growth of portfolio companies.

For certain types of private equity investments, especially growth equity, the rate at which founders or key
the firm post-acquisition can be a significant indicator of the health of the investment.

This is a measure of a firm's ability to raise new funds. It could be calculated as the amount of new capital
since the firm's inception.

This is the amount of money that the general partners of a PE fund have invested in the fund. A larger GP
aligns the interests of general partners with those of limited partners.
This is the length of time an investment is held before it's exited. It's an important metric as it can impact IR
period can increase IRR, all else being equal.

This is the minimum rate of return on an investment required by the manager. It is a benchmark below whi
do not receive a performance fee.

This measures the annualized effective compounded return rate that can be earned on the invested capita
equity fund. It is a standard KPI in private equity to assess the performance of individual funds or investme
indicates better performance.

This is the expected period of time that an investment will be held before it is liquidated. It helps investors u
potential timing of their returns.

These are typically the Total Value to Paid-In (TVPI) and the Distributed to Paid-In (DPI) ratios. TVPI provi
total value generated by a fund relative to the total capital it has drawn down. DPI measures the cash retur
relative to the capital drawn. These metrics provide insight into the return on investment.

This is used to illustrate the tendency of private equity funds to deliver negative returns in early years and t
positive returns later in the fund's life as investments mature and are exited at a profit.

This measures the rate at which Limited Partners meet their capital commitment obligations, which can imp
flow and ability to make investments.

This is the ratio of management fees charged to the total capital committed. This KPI helps investors unde
management relative to their investment size.

This is a calculation used to determine the gross cash-on-cash return multiple on the invested capital.

Similar to the IRR, but it deducts management fees and carried interest. It provides a more accurate repres
returns received by the investors.

For a private equity firm, this metric measures the change in operating margins of the portfolio companies
While not unique to private equity, its application in this context is distinctive as it highlights the firm's ability
through operational improvements.

This is a measure of control and influence a PE firm has in its portfolio companies. A higher percentage us
control to make strategic decisions.
In the context of private equity buyout firms, this metric is the number of add-on acquisitions made for a po
percentage of total investments. It indicates the extent of the firm's buy-and-build strategy.

This is a measure of the satisfaction of the portfolio companies' customers, which can provide insight into t
companies' market positions and the sustainability of their revenues.

This measure is not a single KPI but is usually assessed through a set of KPIs that describe the spread of
industries, geography, company size, and investment stage. Diversification can be crucial to managing risk
portfolio.

This is the amount of capital that is held back or reserved for future investments and follow-on investments
measure of the financial flexibility of a private equity fund.

Like EBITDA growth, revenue growth is also important to measure the top-line enhancement of portfolio co
investment.

This includes buying and selling of pre-existing investor commitments to private equity and other alternativ
For private equity firms, engaging in secondary transactions can demonstrate liquidity in their investments.

This measures the proportion of deals where the PE firm co-invests with other firms. A high syndication rat
aversion or a collaborative investment strategy.

For larger transactions, PE firms often bring in co-investors. The amount of third-party capital co-invested c
ability to syndicate deals and manage larger transactions.

For PE firms focused on distressed investing or operational turnarounds, this would be a measure of how m
were successfully turned around as a proportion of total investments.

In certain types of private equity, such as real estate or infrastructure, the performance of the underlying as
income, usage fees) would be key metrics.

This refers to the year in which the first influx of investment capital is delivered to a project or investment b
fund. Vintage year can be an important factor in investment performance due to market cycles.
KPI

Age of Accounts Receivable

Annual Revenue per Billable Consultant

Audit Engagement Profitability (for accounting firms)

Average Case Size (for law firms)

Average Hourly Rate

Average Revenue per User (ARPU) (for IT Services firms)

Bid-to-Win Ratio

Billable Utilization Rate

Book-to-Bill Ratio

Chargeability Ratio

Client Concentration
Client Dependency

Client Growth Rate

Client Lifetime Value (CLTV)

Client Retention Rate

Client Satisfaction Index

Client Satisfaction Score (CSAT)

Days Sales Outstanding (DSO)

Employee Turnover Rate

Engagement Margin (for consulting firms)

First Contact Resolution Rate (for customer-service

oriented services)

First Year Associate Profitability (for law firms)

Knowledge Management Effectiveness

Leakage Rate

Managed Services Contract Value (for IT service firms)

Market Share

Matter Cycle Time (for law firms)

Matter Profitability (for law firms)

Net Dollar Retention Rate

New Client Conversion Rate

Partner Profitability (for partnerships)

Percentage of Billable Work

Percentage of Long-Term Contracts

Percentage of Repeat Business

Project Margin
Proposal Conversion Rate

Proposal Quality Score

Quality of Hire (for HR consulting)

Rate of Service Errors or Redos

Realization Rate

Revenue Per Client

Revenue per Service Line

Sales Backlog

Scalability Index

Service Delivery Speed

Staff Cost as a Percentage of Revenue

Time to Break-even (for consultancies)

Training Investment per Employee

Value of Backlog
Description

This measures the average amount of time it takes for clients to pay their bills. A high age of receivables m
issues with the firm's collection processes.

This measures the average revenue generated by each billable consultant in a year. It's a valuable tool to
workforce is and how well the company is managing its human capital.

This metric measures the profit derived from an audit engagement, considering all the associated costs. Th
performance of an accounting firm.

This refers to the average revenue expected from each case a firm takes on. It can provide insights into the
type of work it is attracting.

In the professional services industry, billing is often conducted on an hourly basis. The average hourly rate
firm's services, its position in the market, and its ability to negotiate favourable terms with clients.

This metric calculates the total revenue divided by the number of users or subscribers. It gives an understa
user and helps in pricing decisions.

This is the ratio of the number of bids won to the total number of bids submitted. A high ratio indicates stron
ratio may suggest problems with the company's bidding strategy or competitiveness in the market.

This is the ratio of hours billed to a client versus the total working hours. It indicates the efficiency and effec
firm in deploying its workforce. A high utilization rate signifies optimal resource utilization and can directly i

Commonly used in contract-based industries, it compares the company's backlog of work to its revenues. A
company is booking more business than it is billing and has a strong pipeline.

This is similar to billable utilization but specifically measures the proportion of work that can be directly cha
insight into how much of a firm's work is revenue-generating.

This measures the extent to which a firm's revenue is concentrated with a few clients. High client concentra
client were to leave.
This KPI measures the reliance on the top clients for revenue. A high client dependency may indicate vuln
client is lost.

This is the rate at which a firm is adding new clients, which can signal the effectiveness of the firm's marke

This measures the net profit attributed to the entire future relationship with a client. CLTV can guide busine
to understand the long-term value of clients.

This is the percentage of clients that a company retains over a specific period, which is vital in industries lik
relationships are beneficial.

A comprehensive index based on various factors such as speed, quality of service, and problem resolution
with better client retention and referrals.

Given the critical nature of client relationships in professional services, CSAT scores, collected through sur
provide valuable insight into client satisfaction and the likelihood of repeat business.

This measures the average number of days that receivables remain outstanding before they are collected.
where services are often billed in arrears, DSO can be a critical cash flow indicator.

While applicable across many industries, this KPI is especially critical in the professional services industry
talent retention and client satisfaction.

This measures the difference between the revenue generated from a client engagement and the cost of de

This measures the percentage of customer inquiries or complaints resolved in the first contact. High rates
satisfaction.

Law firms often evaluate the profitability of newly hired associates in their first year as a measure of recruit

In knowledge-intensive sectors like consulting, this qualitative measure can reflect how well a company sto
collective knowledge to benefit its clients.
This is the rate at which potential billable hours 'leak' away, either due to non-billable work or due to not re
leakage rate impacts firm's profitability.

This is the total contract value of the managed services segment of an IT services firm, which can be cruci
revenue streams.

This KPI shows a firm's size in relation to its competitors in the industry. It can provide insights into the firm
for growth.

The average time from when a case is opened until it's closed. Longer cycle times can lead to higher costs

This metric measures the profit derived from a particular case or client, taking into consideration all direct a
that matter.

This measures the percentage of recurring revenue from existing customers, factoring in upsells, cross-sel
especially relevant for subscription-based professional services, such as SaaS platforms or ongoing consu

This measures the success rate of turning prospective clients into paying clients.

This measures the profitability attributed to each partner, which is crucial for understanding the performanc
compensation decisions.

This calculates what percentage of total work done is billable to clients. A higher percentage can mean bet
efficiency.

In industries where services are often provided on a contract basis (like IT or consulting), the proportion of
insight into future revenue stability.

This measures the proportion of company revenue that comes from repeat clients. High repeat business o
relationships and client satisfaction, both of which are crucial in the professional services industry.

While this might seem like a general KPI, the calculation in the professional services industry often require
variable costs related to individual projects. Project margin indicates the profitability of individual projects a
(labour, material, outsourcing etc.) associated with it.
This shows the percentage of proposals that are converted into actual contracts. A low conversion rate cou
proposals or the competitiveness of the firm's offerings.

A subjective score based on criteria such as clarity, accuracy, and persuasiveness. A high score could ind
the work.

This is used to evaluate the value new hires bring to a company based on performance and tenure. A high
people are being placed in the right positions.

The frequency at which the work is not done correctly the first time and needs to be redone. High rates can
can significantly impact client satisfaction and costs.

This is the proportion of billable hours that are invoiced and then actually collected. A lower rate may indica
inadequate pricing strategies, or billing inefficiencies.

This calculates the average revenue received per client, giving an understanding of client profitability and i
strategies.

This provides a breakdown of the firm's total revenue by service line, offering insights into which services a
might need more attention.

This represents the amount of contracted but not yet recognized revenue. It can be a leading indicator of fu
and predictability of income.

This measures a company's ability to grow revenue without proportionately growing its cost base. In the pr
scalability index is a positive indicator of potential future profitability.

This measures the time taken from when a client requests a service to when it's delivered. Speedy service
industries such as legal or IT support services.

This KPI reflects how much of the company's revenue is spent on staff costs. High ratios could indicate ine
to under-staffing or overwork.

This measures the average time it takes for a consulting project to reach the break-even point. It's a signifi
and pricing strategy.
This measures how much the firm invests in the development of its employees. As the quality of service in
heavily relies on the skills and expertise of its employees, this metric can indicate the company's commitm
improvement.

For project-based professional service firms, the backlog represents the future work (in terms of revenue) t
recognized.
KPI

Basis Weight Variation

Biological Oxygen Demand (BOD) of Effluent

Black Liquor Solids Production

Bleaching Efficiency

Brightness Stability

Bursting Strength

Chemical Usage Efficiency

CO2 Emissions per Ton of Production

Creep (or Stretch) under Load

Curl

De-inking Efficiency
Effluent Treatment Efficiency

Energy Self-Sufficiency

Fiber Efficiency

Fiber Sourcing Percentage

Filler Content

Fluff Pulp Production

Fold Endurance

Formation

Internal Bond Strength

Lignin Removal Efficiency

Lime Mud Reburning Efficiency

Lost Time Injury Frequency Rate (LTIFR)

Moisture Content

Paper Break Frequency on Paper Machines

Paper Dusting

Paper Grade Change Frequency

Paper Machine Efficiency

Paper Smoothness

Particulate Emissions

Percent of Non-Wood Fiber

Ply Bond Strength

Pulp Bleaching Sequences

Pulp Consistency in Paper Machine

Headbox

Pulp Detrimental Contaminants Level

Pulp Dryness After Washing

Pulp Freeness

Pulp Yield Percentage

Pulping Liquor Concentration

Ratio of Coated to Uncoated Paper

Production

Ratio of Mechanical to Chemical Pulp

Ratio of Softwood to Hardwood Pulp

Recycled Fiber Usage

Retained Ash Content

Stiffness

Sulfur Emissions

Tear Resistance
Tensile Strength

Thermal Conductivity of Paper

Total Reduced Sulfur (TRS) Emissions

Volatile Organic Compounds (VOC)

Emissions

Waste Paper Recovery Rate

Water Use per Ton of Product

Whiteness

Wood Chip Hardness

Wood Chip Size Consistency

Wood Chip Yield

Wood Usage Efficiency

Description

This refers to the consistency in the weight of paper, typically measured in terms of weight per unit area. M
in higher quality paper.

This measures the amount of oxygen needed to break down the organic material in the mill's wastewater. L
environmental impact.

Black liquor is a byproduct of the Kraft process and contains valuable chemicals. The amount of solids in th
for chemical recovery.

For producers that bleach their pulp to make white paper, the efficiency of this process can have a significa
footprint.

Over time, the brightness of paper can deteriorate. The rate of this deterioration can impact the paper's sui

This is a measure of the pressure required to burst a sheet of paper, relevant to packaging paper compani
quality of the paper.

This indicator measures the amount of pulp produced per unit of chemicals used in the pulping process. It
chemical usage.

This measures the amount of CO2 emitted per ton of product, a key indicator of the company's carbon foot

This measures the deformation of paper or board under prolonged tension. It's particularly important for pa
can lead to package failure.

This measures the paper's tendency to curl under changing humidity and temperature conditions, a signific

For companies that recycle paper, the efficiency of the de-inking process (removing ink from used paper) i
quality of the output and the cost of the process.
This measures the efficiency of the wastewater treatment process in removing contaminants from the mill's

Many pulp and paper mills use co-generation systems that burn waste material to produce electricity. A co
sufficiency can significantly impact its operational costs and environmental footprint.

This indicator measures the weight of the final paper product as a percentage of the weight of wood fiber in
efficiency in the production process.

This measures the percentage of raw materials (wood fiber) a company sources from certified sustainable
commitment to sustainable practices and may influence its public image, customer relationships, and risk p

Fillers are added to paper to improve properties like smoothness, brightness, and opacity. The filler conten
characteristics as well as the production cost.

For companies that produce fluff pulp (used in absorbent products like diapers), the quantity and quality of
performance indicator. Quality measures may include fiberization efficiency (how easily the pulp "fluffs up"

This refers to the number of double folds a paper can withstand under a specified load before breaking. It's
printing, packaging, and notebooks.

This refers to the uniformity of the paper sheet's fiber distribution. Good formation results in a uniform, high
properties.

This measures the force required to delaminate a sheet of paper or paperboard, providing an indication of

In the pulping process, lignin is removed from wood to produce pulp. The efficiency of this process can imp
overall process efficiency.

In the Kraft pulping process, reburning lime mud helps recover chemicals and reduce operating costs. Effic
controlling costs.

This KPI measures the frequency of workplace injuries that result in lost time, per million hours worked. Sa
industry such as pulp and paper, and LTIFR is a key measure of a company's safety performance.
The amount of water in the final paper product can affect the paper's properties and the efficiency of the dr
energy user in paper production.

This measures the frequency with which the paper web breaks during the production process. Frequent br
decrease efficiency.

This is a measure of the amount of small particles or "dust" that comes off the paper during printing or han
problems in printing equipment and decrease the quality of the final printed product.

This KPI measures the frequency of changes in the grade of paper being produced, which can impact prod

This is the ratio of the actual production rate to the maximum possible rate. Higher efficiency indicates bett
costs per unit of output.

For many types of paper, particularly printing and writing paper, the smoothness of the paper is a key qual

This is a measure of the amount of particulate matter emitted by a mill's operations. It is a key environmen

Some companies use non-wood fibers (like straw, bamboo, or cane bagasse) as raw materials. The propo
properties of the pulp and paper, and also reflect a company's sustainability initiatives.

This is the force needed to separate the plies of multi-ply paper or board. This strength is crucial in packag
robustness of the final product.

The sequences and chemicals used in bleaching pulp can have implications for the quality of the resulting
the process.

This is a crucial operational parameter in paper production. It can impact the formation of the paper sheet a
product.

This measures the amount of undesirable contaminants (like metals, plastics, etc.) in the pulp. A lower leve
of the paper and reduces wear on the processing equipment.
The dryness of the pulp after washing can impact the energy usage in the drying process and the quality o

This is a measure of the rate at which water drains from a pulp slurry. It's an important parameter that affec
making process.

This is specific to pulp producers and measures the percentage of pulp obtained from a given amount of ra
better efficiency and cost-effectiveness.

In the Kraft pulping process, the concentration of the pulping liquor can impact the quality and properties o

Coated papers are used for higher-quality printing applications, while uncoated papers are used for a wide
provide insight into the company's product mix and market positioning.

Mechanical pulp retains more of the wood fiber than chemical pulping, but the paper it produces is not as s
characteristics and quality of the final product.

Depending on the end-product, mills might use different proportions of softwood and hardwood pulp. This r
and other characteristics of the final product.

This is the percentage of recycled fiber used in the paper production process. Higher usage of recycled fib
company’s sustainability profile.

This measures the percentage of ash remaining in the paper after incineration. The ash content can impac
properties.

This KPI measures the paper or board's resistance to bending. Stiffness is a significant factor in box and c

In Kraft pulping, sulfur compounds are produced which can lead to unpleasant odors and environmental co
amount of sulfur emissions per ton of pulp produced.

This measures the paper's ability to withstand tearing forces, an important quality characteristic for certain
specialty papers.
This measures the maximum amount of tensile stress that paper or board can withstand before breaking. I
paper and board.

This measures the rate at which heat passes through a paper product, which is particularly important for ce

TRS compounds contribute to the characteristic smell of pulp mills and can be a significant source of air po
essential for regulatory compliance and operational efficiency.

These compounds can contribute to air pollution and health issues. This KPI measures the amount of VOC

In the recycled paper segment, this measures the amount of usable paper recovered from waste paper. A
costs and enhance a company’s sustainability profile.

This measures the amount of water consumed in producing a ton of pulp or paper. Lower figures indicate m
smaller environmental footprint.

Different from brightness, whiteness measures the paper's color perception under standard light. Whitenes
printing and writing paper segment.

The hardness of the wood chips used can affect the quality of the pulp produced and the wear on the equip

The size and consistency of wood chips used in pulping can impact the efficiency of the process and the q

This measures how much pulp a company can produce from a given volume of wood chips. Higher yield in
materials.

This measures the amount of pulp produced per unit of wood used. It can vary based on the type of wood
process.
KPI

Absorption Rate

Average Construction Time

Average Revenue per Lease

Average Time to Lease

Bids per Project

Building Efficiency Ratio

Capitalization Rate (Cap Rate)

Change Orders as a Percentage of

Construction Cost

Change Orders as a Percentage of Contract

Value

Construction Cost Per Square Foot

Construction Rework Costs

Cost Variance (CV)

Days Sales Outstanding (DSO)

Debt Service Coverage Ratio (DSCR)

Energy Consumption per Square Foot

Gross Rent Multiplier (GRM)

Land to Development Cost Ratio

Lease Commencement Rate

Lease Expiry Profile

Lease Renewal Rate

Leasing Spread

Loan-to-Value (LTV) Ratio

Loan-to-Value Ratio (LTV)

Maintenance Costs as a Percentage of
Revenue

Net Present Value (NPV) of Property

Developments

Percentage of Green Buildings

Percentage of Pre-leased Units

Percentage of Project Completion

Percentage of Rent Collections

Percentage of Rented vs. Owned Assets

Percentage of Revenue from Property

Management Services

Percentage of Sustainable Materials Used

Profitability Index (PI)

Project Slippage

Property Operating Income

Property Turnover Rate

Quality Control Fail Rate

Rate of Return on Investment in Real Estate

(ROI)

Ratio of Commercial to Residential

Properties

Rent Growth Rate

Rent vs. Local Median

Residential or Commercial Units Sold

Retention Cost per Tenant

Revenue per Available Room (RevPAR)

Sales per Square Foot

Square Footage Under Management

Tenant Acquisition Cost

Tenant Retention Rate

Total Construction Cost Variance

Total Revenue Backlog

Vacancy Duration

Vacancy Rate

Work-in-Progress (WIP) to Billings Ratio

Description

In the context of commercial real estate, absorption rate is a measure of the rate at which available spaces
estate market during a specific time period. It's useful in estimating how long it will take for existing space t

This measures the average time taken to complete construction projects. Shorter times can suggest efficie
times may flag potential inefficiencies or problems.

In the rental sector, this KPI calculates the average revenue generated from each lease, providing a bench
compare properties.

This metric measures the average length of time it takes from when a property becomes vacant until it is le
usually preferable as it indicates a more effective leasing process.

In construction, this KPI shows the number of bids received per project, which can be a measure of compe

This ratio calculates the total rentable square footage divided by the gross square footage of a building. A
utilization and potentially higher income generation capacity.

This is used in real estate to indicate the return on an investment property. It is calculated as the annual ne
property purchase price or market value. The cap rate allows comparisons between different types of prop

Change orders refer to any changes in the original construction plans, such as design modifications or add
high, it might indicate poor planning or project management.

In construction, this KPI tracks the value of change orders as a proportion of the overall contract value. A h
instability or potential profitability issues.

This metric indicates how much it costs to build a particular project on a per square foot basis. It helps com
projects or companies.

This KPI measures the costs associated with correcting or redoing construction tasks. Lower rework costs
and can contribute to better overall project profitability.
Used mainly in project management, CV is a measure of the cost performance of a project. It's the differen
performed (BCWP) and the actual cost of work performed (ACWP).

Although used across industries, in real estate and construction, DSO measures the average number of da
remain outstanding before they are collected. Shorter DSO usually indicates that tenants are paying their r

This ratio compares a property's annual net operating income to its annual mortgage debt service, thus me
debt obligations.

For sustainability-focused companies or properties, this KPI measures the amount of energy consumed pe
better energy efficiency.

This metric gives a rough measure of the value of an investment property by taking the price of the propert
income. A lower GRM generally suggests a more favorable investment.

For developers, this ratio compares the cost of acquiring the land to the cost of developing it. Lower ratios

For commercial real estate, this measures the speed at which a property or space moves from being lease

This measures the timeline of when leases will expire. Companies with a balanced lease expiry profile will

This KPI tracks the rate at which existing tenants choose to renew their leases. A higher renewal rate can
predictability of cash flow.

The difference between the rental rate of new leases and the rental rate of expiring leases for the same sp
rising rental prices.

For companies involved in real estate financing, the LTV ratio compares the amount of a loan to the appra
generally indicates lower risk.

This ratio compares the loan amount to the appraised value of the property. It's an essential measure of th
LTV suggests less default risk.
This metric provides insight into the relative cost of maintaining properties compared to the income they ge
indicate inefficiency in maintenance activities or potentially problematic properties.

This financial indicator is used to estimate the profitability of an investment or project. Positive NPV indicat
expected to result in a net gain, compared to the cost of investment.

For construction and development companies focused on sustainable building, this KPI measures the prop
certain environmental or sustainability standards.

For property development companies, this KPI measures the percentage of units leased before the project
indicate strong demand for the project.

For construction companies, this KPI indicates the progress of ongoing projects. Tracking this can help ide
on.

This KPI tracks the percentage of total potential rent that is successfully collected in a period. It provides in
effectiveness of rent collection efforts.

For businesses that both own and rent properties, this ratio offers insight into the balance between rented
decision based on factors like liquidity, control, and risk.

For diversified real estate companies, this KPI provides insight into the relative importance of property man

For construction firms focused on green building, this KPI measures the proportion of materials used that a
friendly. This can be important for the company's environmental impact and for attracting certain customers

Used in capital budgeting, PI is the ratio of payoff to investment of a proposed project. It is a useful econom
most profitable projects.

This measures the difference between the planned completion date and the actual completion date of a co
indicate potential issues with project management and execution.

This measures the income generated from a property after deducting all operating expenses (excluding fin
operating income can indicate efficient property management and promising profitability.
This metric shows the rate at which properties or units become vacant. A high turnover rate may suggest is
management, or market conditions.

This measures the percentage of construction projects or tasks that fail quality control checks on the first in
higher quality workmanship and may decrease rework costs.

This KPI, often used by investors and real estate firms, measures the percentage return on a particular rea

For diversified real estate companies, this ratio provides insights into the balance between commercial and
The optimal mix may depend on market conditions and strategic goals.

This KPI shows the annual percentage increase in rent. A positive rent growth rate may indicate a desirabl
and provides a signal for potential increases in revenue.

For rental property owners or managers, this KPI measures how a property's rental rates compare to the lo
property might offer superior features or be in a more desirable location.

For real estate development companies, this KPI tracks the number of units sold in a given period, reflectin
demand.

This is a measure of how much a property management company spends to keep an existing tenant. This
and other costs. Lower costs can indicate efficient management.

In the hotel real estate sector, RevPAR measures the average revenue generated per available room. It's a
a hotel is filling its rooms and at what average rate.

For retail property owners, this KPI measures the average revenue generated per square foot of retail spac
revenue-generating efficiency.

In property management, this KPI measures the total square footage managed by the firm or real estate m
capacity of the management firm.

For rental property businesses, this KPI measures the total cost involved in acquiring a new tenant, includi
expenses. Lower costs are generally preferable.
The percentage of tenants who renew their leases at the end of the lease term. Higher tenant retention rat
reduce costs associated with tenant turnover.

This KPI measures the difference between the estimated costs of construction and the actual costs. Minim
profitability for construction companies.

For construction companies, this represents the total value of projects that have been contracted but not ye
insights into future revenue streams.

This KPI tracks the average time that rental units remain vacant between tenants. Shorter durations can in
reduce lost rental income.

This represents the number of vacant properties or units as a percentage of the total properties or units. A
desirable area or poor management, affecting the potential rental income.

This ratio provides a measure of uncompleted work compared to work that has been billed. A high WIP to
flow problems if a lot of work is being completed but not yet billed.
KPI

Alcohol License Utilization Rate

Average Check (Ticket) Size

Average Kitchen Space Utilization

Capacity Utilization Rate

Catering Sales as a Percentage of Total Sales

Cost of Goods Sold (COGS) as a Percentage of Food

Sales

Cover Rate

Cross-Selling Success Rate

Dine-In vs. Take-Out Sales

Drive-Thru Sales as a Percentage of Total Sales

Food and Beverage Costs as a Percentage of Revenue

Food Cost Variance

Franchise Operating Margin

Gift Card Redemption Rate

Gluten-Free Menu Sales as a Percentage of Total Sales

Gross Profit per Employee

Liquor Sales as a Percentage of Total Sales

Loyalty Program Participation Rate

Menu Item Performance

Menu Item Profitability

Mobile App Sales as a Percentage of Total Sales

Number of Loyalty Program Members

Off-Peak Sales as a Percentage of Total Sales

Peak Waiting Time

Percentage of Bookings from Online Platforms

Percentage of Locally-Sourced Ingredients

Percentage of Recyclable or Compostable Waste

Percentage of Sustainable or Fair Trade Products

Prep Time

Rate of New Menu Item Adoption

Ratio of Corporate to Franchise Locations

Ratio of Front of House to Back of House Staff

Ratio of Indoor to Outdoor Seating

Ratio of Repeat to New Customers

Reservation No-Shows as a Percentage of Total

Reservations
Restaurant Atmosphere Rating

Restaurant-Level Operating Margin

Revenue per Available Seat Hour (RevPASH)

Sales by Daypart

Same-Store Sales Growth (SSSG)

Seasonal Sales Fluctuation

Seating Efficiency

Self-Order Kiosk Sales as a Percentage of Total Sales

Table Turnover Rate

Time Spent per Dine-In Customer

Time to Serve

Tip Percentage
Upselling Success Rate

Vegan/Vegetarian Menu Sales as Percentage of Total

Sales
Description

For restaurants that have invested in an alcohol license, this KPI measures the percentage of alcohol sales
investment in the license is being fully utilized.

This is calculated by dividing total sales by the number of customers served. It's an important KPI as it can
customers' willingness to spend more per visit.

This measures how effectively a restaurant uses its kitchen space. Low utilization may indicate inefficiencie
to handle peak demand periods.

This is the percentage of a restaurant’s total seat capacity that is being used at a given time. High capacity
while consistently low capacity utilization might indicate issues with location, pricing, or quality.

For restaurants that offer catering services, tracking this KPI can show the impact of those services on the

This is a more specific variation of food and beverage costs as a percentage of revenue, focusing specifica
the food sold.

The number of meals served (covers) over a specific time period. This can provide insights into restaurant
inventory planning.

The rate at which staff members are able to sell complementary items (like appetizers with mains, or desse
provide insights into staff selling skills and the appeal of additional menu items.

Especially relevant in the COVID-19 era and beyond, this KPI tracks the proportion of sales generated from
delivery. It can inform operational and marketing strategies in response to changing consumer behavior.

For fast-food or quick-service restaurants with drive-thru capabilities, this KPI measures the contribution of

Restaurants must control food and beverage costs to maintain profitability. This KPI is the cost of these ite
rising percentage may signal increasing cost pressures or inefficiencies.
The difference between the standard (expected) food costs and the actual food costs. This KPI can help id
waste, or supplier pricing.

For franchised restaurants, this measures the franchise's operational profitability after deducting costs asso
expenses.

For restaurants that offer gift cards, tracking the redemption rate can provide insights into customer engag

With increasing dietary awareness, some restaurants offer gluten-free options. This KPI measures the perf

This measures the profitability of a restaurant in relation to its staff size. It can help in assessing staff produ
operations.

For restaurants that serve alcohol, this KPI can be critical as liquor sales often come with higher margins th
can signal a profitable revenue stream.

The percentage of sales linked to a restaurant's loyalty program. A high rate can indicate effective custome

This KPI tracks the sales of each menu item. High-performing items may drive sales and profitability, while
reevaluated. Menu item performance can influence menu design, pricing, and promotional strategies.

This KPI measures the profit margin of each item on the menu, helping to identify which dishes are driving
reevaluated or repriced.

For restaurants with mobile ordering capabilities, this KPI measures the contribution of mobile app sales to
a restaurant's mobile strategy.

This can provide insights into the potential for repeat business and the effectiveness of customer loyalty in

For restaurants with distinct peak times, it's useful to know what percentage of their sales comes from off-p
optimize staffing and operational decisions.
The maximum time customers wait for a table during peak hours. Long wait times could deter customers a
while short wait times could indicate underutilized capacity.

For restaurants that accept online reservations, this KPI measures the importance of online platforms to th
strategies.

For restaurants that emphasize sustainability or farm-to-table concepts, this KPI can be crucial. A higher pe
commitment to local sourcing.

For restaurants with sustainability goals, this KPI measures the proportion of waste that is either recyclable
percentage could be a part of a restaurant's environmental initiatives.

For restaurants emphasizing ethical sourcing, this KPI measures the proportion of food items sourced from

The average time taken to prepare a meal after an order is placed. Long prep times can slow down service
particularly in fast food or quick service segments.

When a restaurant introduces new menu items, this KPI tracks the rate at which those items are being orde
about menu changes and promotions.

For restaurant chains, this KPI gives insight into the business model and strategy. A higher ratio of franchis
through franchising.

This KPI gives insight into how resources are allocated between customer-facing roles and kitchen roles. T
restaurant's service model.

Particularly relevant for restaurants in climates with seasonal weather, this KPI can inform decisions about

A measure of customer loyalty. A higher ratio indicates that a restaurant retains its customers effectively, w
acquiring new customers.

For higher-end restaurants where reservations are common, tracking the percentage of no-shows can help
operational efficiency.
This can be evaluated through customer surveys or online reviews. A pleasant atmosphere can contribute
business.

This is a profitability measure that considers costs directly tied to restaurant operations, like food and beve
a restaurant's efficiency and is particularly useful in the quick-service restaurant (QSR) and casual dining s

This KPI measures the revenue generated per available seat per hour. It's a way to gauge the efficiency of
considering both its capacity and operating hours.

In the restaurant industry, the day is often divided into sections like breakfast, lunch, dinner, and late-night.
help optimize menu offerings, staffing, and promotional efforts.

This is a measure of sales growth from a company's existing restaurants over a certain period, typically on
understand how well the restaurant's core locations are performing by eliminating the impact of new restau

Some restaurants may have higher sales in certain seasons due to their menu offerings or location. Under
inventory management and staffing decisions.

This KPI refers to the number of guests per total seats in a restaurant over a given period. High seating eff
demand and seating capacity.

As technology becomes more integrated into the restaurant industry, monitoring the percentage of sales m
evaluate customer acceptance of this technology and its impact on operational efficiency.

This is the number of times a restaurant can seat new guests at a table over a certain period. It's a good m
rate might indicate good service and food, but it could also imply that the dining experience is rushed.

This KPI indicates the average amount of time a customer spends dining in the restaurant. Longer times co
enjoyment, but could also slow table turnover rates.

This measures the average time it takes from when a customer places an order to when the food is served
satisfaction, especially in quick-service restaurants.

Particularly in countries where tipping is customary, tracking the average tip percentage can provide insigh
performance.
This is the rate at which staff members are able to sell add-ons, more expensive items, or specials to gues
selling skills and the appeal of additional offerings.

For restaurants offering these options, tracking this KPI can provide insights into customer preferences and
KPI

Average Discount Depth

Average Order Value (AOV) for E-commerce

Average Time to Purchase

Average Transaction Value (ATV)

Average Units per Transaction (UPT)

Bounce Rate (For E-commerce)

Brand Awareness

Checkout Abandonment Rate (In-Store and

Online)

Churn Rate

Click-And-Collect Usage Rate

Cost per Square Foot

Cross-Selling and Upselling Rates

Customer Engagement Rate

Customer Lifetime Value (CLTV)

Customer Profitability Score

Customer Retention Rate

Customer Satisfaction Score (CSAT)

Days Inventory Outstanding (DIO)

Delivery On-Time Rate

Dwell Time

E-commerce Cart Abandonment Rate

Email Open and Click-Through Rates

Footfall Conversion Rate

Gift Card Redemption Rate

Gross Margin Return on Inventory Investment

(GMROII)

Inventory Turnover Ratio

Loyalty Program Participation Rate

Market Share

Merchandise Return to Sales Ratio

Mobile Sales as a Percentage of Total Online

Sales

Net Promoter Score (NPS)

Online Sales as a Percentage of Total Sales

Online Visits before Purchase

Online Visits to Purchase

Percentage of Ethical or Sustainable Sales

Percentage of Local vs. Non-local Sales

Percentage of Sales from Promotions

Product Affinity

Product Category Performance

Product Return Rate

Rate of Out-of-Stocks

Rate of Sale (ROS)

Repeat Customer Rate

Retail Conversion Rate (Online and Offline)

Retail Fulfillment Speed

Revenue per Customer

Sales per Employee

Sales Per Square Foot

Same-Store Sales Growth (SSSG)

Seasonal Sales Performance

Sell-Through Rate

Shrinkage Rate

Stock-Out Rate

Store Traffic Trend

Window Conversion Rate

Description

The average discount given on sold items during a specific period. This metric can help understand the im
profitability.

The average total of every online order placed over a certain period. Higher AOV means customers are sp

The average time it takes a customer from entering the store (or website) to making a purchase. It helps un
the effectiveness of the sales process.

This KPI represents the average amount spent by customers per transaction. An increasing ATV suggests
priced items, which can signify effective marketing or sales strategies.

This metric measures the average number of items a customer buys in a single transaction. High UPT cou
store promotions.

The percentage of visitors who navigate away from an e-commerce site after viewing only one page. A hig
retailer's online user experience.

Although it's harder to quantify, this measures the extent to which potential customers recognize a brand. H
and a stronger market position.

This metric tracks the number of customers who leave without making a purchase after reaching the check
checkout process, such as long lines in-store or technical problems online.

This is the rate at which customers stop doing business with a retail entity within a given period. This metri
subscription-based services.

For retailers offering a 'click-and-collect' service, this KPI measures the percentage of customers who choo
success of a retailer's omnichannel strategy.

This metric assesses the cost of operating a retail space per square foot. It's relevant for brick-and-mortar
store space.
The percentage of sales where customers purchase additional related products (cross-selling) or upgraded
(upselling). These rates provide insight into the effectiveness of the retailer's sales strategies and staff train

This KPI measures the level of customer engagement through various channels like social media, in-store

This KPI calculates the total revenue a business can reasonably expect from a single customer account. It
membership or loyalty program.

This measures the profit margins obtained from each customer. It's a significant metric for retailers offering
customer segments.

This measures the proportion of customers that return and make repeat purchases. High customer retentio
satisfaction, key aspects of a successful retail business.

This metric asks customers to rate their satisfaction with a retailer's product or service. The score can prov
product quality.

This KPI measures the average number of days that inventory is held before being sold. Lower DIO can in
sales turnaround.

This measures the percentage of deliveries made on time. It's an important KPI for online retailers, as late
satisfaction and repeat business.

This is the average length of time a customer spends in the store. Higher dwell time can indicate customer
higher-value purchases.

The percentage of online shoppers who add items to their cart but don't complete the purchase. A high rate
experience, like high shipping costs or a complex checkout process.

For retailers using email marketing, these metrics measure how many recipients open the emails (open rat
through rate).

This is the ratio of the number of purchases to the total footfall (number of customers entering the store). T
store sales tactics and can be critical for brick-and-mortar retailers.
For retailers offering gift cards, this measures the percentage of sold gift cards that are actually redeemed,

This metric evaluates the profitability of inventory investment. It is calculated as the gross margin divided b
shows effective inventory management and good profit margins.

This is the ratio of the cost of goods sold (COGS) to the average inventory during a certain period. It meas
stock. High turnover indicates good sales performance, while low turnover may suggest overstocking or iss

The percentage of customers who participate in a retailer's loyalty program. It can indicate the effectivenes

This KPI measures a retailer's sales as a percentage of total market sales. It shows the retailer's position c
relevant in competitive segments.

This KPI assesses the ratio of returned merchandise to total sales, which can provide insights into product
effectiveness of return policies.

This KPI tracks the portion of online sales made via mobile devices, reflecting the effectiveness of a retaile

A measure of customer loyalty and brand advocacy, calculated by asking customers how likely they are to
suggests satisfied customers who can bring in business through word-of-mouth.

This KPI gives an idea of how well a retailer is performing in the e-commerce space. A growing percentage
which is vital given the increasing importance of online shopping.

This KPI measures the average number of online visits a customer makes before purchasing, providing ins

This is the number of visits an online customer makes before making a purchase. This KPI provides insigh
effectiveness of online sales strategies.

For retailers focusing on sustainability or ethical sourcing, this KPI tracks the percentage of sales from ethi
For retailers with a strong local focus, this KPI measures the balance of sales made to local vs. non-local c
market penetration.

The proportion of sales resulting from promotional activities. A high percentage may suggest a dependenc
profit margins.

This KPI measures the likelihood that products are purchased together. It's used to inform product placeme
be highly valuable for personalizing marketing efforts.

This KPI compares the sales performance of different product categories, which can help retailers decide h
strategic direction.

The percentage of sold products that customers return. A high return rate could signify issues with product

This measures the frequency at which products are out of stock. A high rate could lead to lost sales and cu

The speed at which a product sells over a given period. It's particularly useful for forecasting demand, man

The percentage of customers who have shopped more than once. It's a key measure of customer loyalty a
strategies.

The percentage of visitors who make a purchase. It can be broken down by online and offline channels an
of sales and marketing strategies.

For online retailers, this KPI measures the average time taken to fulfill an order from the moment of purcha

This KPI measures the average revenue generated per customer over a specific period. It can reveal insig
value each customer brings to the business.

This metric determines the average sales revenue each employee generates. It's useful in assessing staff
especially in labor-intensive retail formats.
This KPI calculates the average revenue a retailer generates for every square foot of sales space. This he
layout and product placement strategies.

This metric compares sales of stores that have been open for a year or more. It allows investors to determ
opening new stores versus growth from existing ones.

This KPI measures sales performance during key shopping seasons or events (like Black Friday, Christma
strategy effectiveness during these periods.

This measures the percentage of units sold versus the number of units that were available for sale. A high
effective inventory management, while a low rate may suggest overstocking or lack of demand.

This KPI calculates the percentage of inventory lost due to errors, theft, or damage. High shrinkage rates c
and suggest issues with loss prevention or inventory management.

The percentage of times customers can't buy a product because it's out of stock. High stock-out rates can

This KPI tracks the number of people entering the store over time, helping to identify patterns and predict f

For brick-and-mortar stores, this measures the percentage of window shoppers who end up entering the st
window displays and promotions.
KPI

Advocacy Impact

Beneficiary Health Outcomes

Beneficiary Reach

Beneficiary Satisfaction Rate

Capacity Utilization

Change in Target Population

Child Welfare Metrics

Collaborations or Partnerships

Community Engagement

Conflict Resolution Success

Conservation Measures
Cost Per Beneficiary

Crisis Recovery Time

Disaster Response Time

Diversity and Inclusion Metrics

Donor Retention Rate

Early Warning Indicators

Education Progression

Employee Engagement

Environmental Impact

Financial Inclusion

Fundraising Efficiency

Gender Equality Measures

Government Funding Dependency

Healthcare Access

Human Rights Indicators

Impact Per Dollar

Influence Spread

Innovation Index

Job Creation

Leverage Ratio

Literacy Rate

Market Development

Mobilization Rate

Outcome Measurement
Partnership Effectiveness

Percentage of Unrestricted Funds

Program Efficiency Ratio

Program Growth Rate

Quality of Life Index

Safeguarding Incidents

Social Return on Investment (SROI)

Success Story Ratio

Sustainability Indicator

Technological Penetration

Transparency and Accountability Index

Volunteer Leverage
Description

For NGOs involved in policy or advocacy work, this KPI measures the influence they have on public policy
legislation passed, public opinions changed, or similar indicators.

For NGOs in the health sector, this KPI measures health outcomes among beneficiaries, such as reduced
increased life expectancy.

This metric indicates the number of individuals or communities that the organization has directly served or
reach of an NGO's initiatives and their effectiveness in accomplishing their mission.

This KPI gauges the satisfaction level of the individuals or communities that the NGO serves. This can be a
of feedback.

This KPI is used particularly in NGOs dealing with facilities like shelters or food banks. It indicates the prop
which helps measure efficiency and potential scale.

Particularly for NGOs that focus on vulnerable populations, monitoring changes in the size or characteristic
needs and the relevance of current programs.

For organizations that work with children, these can include a range of measures such as immunization rat

The number and quality of collaborations or partnerships with other organizations can be a powerful KPI fo
effectively in their ecosystem.

This KPI measures the level and effectiveness of the NGO's engagement with the local communities it serv

For NGOs working in conflict resolution or peacebuilding, this KPI measures the success in resolving confl

For environmental NGOs, these KPIs could include measures like biodiversity indices, carbon sequestratio
This measures the average cost that the organization spends to serve each beneficiary or deliver a specifi
an organization utilizes its resources to create impact.

For disaster response NGOs, this measures the average time it takes for affected communities to recover
NGO's interventions.

For disaster response or humanitarian NGOs, this KPI measures the speed of response to crises, as a fas
suffering.

These KPIs measure the diversity of the NGO's staff and board, as well as the inclusiveness of its program
organization's commitment to social justice and its ability to understand and meet diverse needs.

This metric shows the percentage of donors who continue to donate after their initial donation. A high reten
and a steady, predictable revenue stream.

Some NGOs, particularly in the humanitarian field, utilize KPIs that indicate the emergence of potential cris
or indicators of political instability.

For NGOs in the education sector, this KPI could include measures like school completion rates, progressi
scores.

This KPI measures the level of employees' commitment and motivation. High engagement can increase pr

For environmental NGOs, this measures the positive impact on the environment, such as tons of emission
saved from extinction.

For NGOs focused on financial inclusion, this KPI measures their success in increasing access to financial
populations.

This ratio compares the amount of funds raised to the cost of fundraising activities. It helps measure how e
other funding.

For NGOs working on gender issues, these KPIs could include things like changes in gender norms, increa
gender-based violence.
This KPI assesses the proportion of total revenue that comes from government funding. A high dependenc
balanced mix of funding sources is often more desirable.

For NGOs in the health sector, this KPI could include measures like the number of individuals with access

For NGOs working in human rights, KPIs could include measures related to legislation passed, cases reso
populations.

This ratio is a measure of cost-effectiveness, comparing the impact achieved (measured according to the N

For NGOs focusing on influencing policies, this KPI measures the geographic or sectoral spread of their in
regions or sectors where they have had a discernible impact.

Some NGOs use this KPI to measure the degree of innovation in their programs or operations, which can b
technologies, implementation of novel approaches, or development of innovative partnerships.

For NGOs focused on economic development or entrepreneurship, this KPI measures the number of jobs
success in these fields.

For NGOs that provide grants or other types of financing, the leverage ratio shows the amount of funding th
dollar they commit.

This is a crucial KPI for NGOs working in the field of education, indicating the percentage of people who ca

For NGOs working in economic development, this KPI measures their success in developing markets or cr

This KPI is used by NGOs involved in advocacy or community organizing to measure their ability to mobiliz

This KPI measures the qualitative or quantitative impact of the organization's programs. Since each NGO h
but might include things like literacy rates, access to clean water, or poverty reduction.
For NGOs that operate through partnerships, this KPI measures the effectiveness of these relationships, fo
value created by the partnership.

These are funds that can be used for any purpose, as opposed to restricted funds which must be used for
can indicate financial flexibility.

This KPI is the proportion of total expenditure that goes directly into the program services, as opposed to a
how efficiently the organization is using its resources to accomplish its main objectives.

This measures the rate at which an NGO's programs or services are expanding, reflecting the organization

This KPI measures improvements in quality of life among beneficiaries, using indices like the Human Deve
NGO's mission.

Particularly for NGOs working with vulnerable populations, this KPI measures the number of safeguarding
reflecting the organization's commitment to ensuring the safety and rights of its beneficiaries.

This measures the social impact an organization achieves per dollar spent. It's a comprehensive measure
putting a monetary value on social outcomes.

This KPI reflects the number of success stories or case studies that the NGO can document. While not a q
evidence of impact.

This KPI measures the NGO's ability to maintain its operations over the long term, often assessed by looki
sources, or adaptability to changes in the funding environment.

For NGOs promoting digital inclusion, this KPI measures the access and use of digital technologies among

This KPI assesses how well the NGO fulfills standards of transparency and accountability, such as regular
beneficiaries in decision-making, and mechanisms for feedback and complaints.

This ratio shows the number of volunteers to paid staff members. It helps understand how reliant the organ
indicate potential vulnerabilities or strengths.
KPI

Active Users

API Calls

API Performance

Average Revenue Per Paying User (ARPPU)

Average Update Adoption Time

Bounce Rate

Cloud Downtime

Code Commits

Code Coverage

Code Deployment Frequency

Code Review Efficiency

Code Velocity

Conversion Rate from Trial to Paid Users

Cost Per Bug

Data Breach Incident Rate

Deferred Revenue Growth

Expansion MRR Rate

Feature Adoption Rate

Feature Request Count

Free to Paid Conversion Rate

In-app Purchase Revenue

Installation Failure Rate

License Revenue vs. Subscription Revenue

Mobile vs Desktop Users

Number of Customer Logins

Number of Customizations/Configurations

Number of Platform Integrations

On-Premises vs Cloud Revenue

Peak Concurrent Users

Percentage of Revenue from Partnerships

Percentage of Users on Latest Version

Ratio of Active to Registered Users

Ratio of Freemium to Paid Users

Revenue from International Markets

Revenue Per User (RPU)

SaaS Quick Ratio

Security Breach Count

Server Response Time

Session Duration

Software Boot Time

Software Crash Rate

Software Dependency

Software Interoperability

Software Utilization Rate

Stickiness Ratio (DAU/MAU)

Support Tickets

Technical Debt
Third-party Integration Performance

Time Spent in App per User

User Collaboration Rate

Description

This can be segmented into daily active users (DAUs), weekly active users (WAUs), and monthly active us
insight into user engagement and the 'stickiness' of a software product.

For software companies with integrations, the number of API calls can indicate usage and reliance on the s

For software that relies on API interactions, this KPI measures the performance of those APIs in terms of s

This KPI measures the average revenue received from each user who pays for the software. It's especially
freemium models or tiered pricing structures.

This measures the average time it takes for users to adopt an update after it's released.

For web-based software or platforms, this measures the percentage of users who leave the website after v
may indicate poor user interface or experience.

For cloud-based software, this is the amount of time when the service is unavailable to users. Minimizing d
trust and satisfaction.

This is the number of times developers make changes to a software's source code. While not a business K
development and enhancements.

A measure of the amount of application code that is 'covered' by automated tests. High coverage can be in
undiscovered bugs and a high quality of code.

This is the frequency at which new code is pushed to production. Higher frequency could indicate a strong
development.

In a software development context, this refers to the speed at which peer code reviews are conducted. Del
speed.
This measures the speed at which code is being written, indicating the pace of development. This may pro
company can innovate or respond to issues.

This KPI is especially applicable to software companies that offer a trial period for their product. It measure
a free trial to a paid subscription.

This measures the average cost of fixing software bugs and can be a good indicator of software quality an

For software companies dealing with sensitive user data, this KPI measures the frequency of incidents whe
secure data.

For subscription-based software companies, this is the revenue that is collected upfront but not yet recogn
future revenue potential.

This measures the additional monthly recurring revenue from existing customers through upselling or cross
account management and product value.

This KPI measures how quickly new features are adopted by users after being launched. High rates may s
customer needs effectively.

This measures the number of user-generated requests for new features. While user feedback is important
particularly relevant to those operating in fast-evolving markets where user needs and expectations can ch

This KPI is especially relevant for freemium software companies and shows the percentage of free users w

This is particularly important for mobile and gaming software companies. It represents the revenue earned
application itself.

This KPI measures the number of software installations that fail as a percentage of total installation attemp

For software firms selling both licenses and subscriptions, tracking the ratio of these two can show a shift i
instance, an increase in the proportion of subscription revenue indicates a move towards a Software-as-a-
For software companies that offer both desktop and mobile versions of their product, this KPI provides insi

For certain software products, especially those designed for frequent use (e.g., productivity tools), tracking
gauge the level of user engagement and dependency.

For customizable software, this KPI measures the average number of customizations or configurations ma
indicate that users find the software flexible and adaptable to their needs.

For SaaS businesses, this refers to the number of integrations with other software or platforms. A higher nu
software more valuable to users.

Similar to License vs Subscription Revenue, this metric monitors the transition between different software d
progress in adapting to cloud technology trends.

In gaming or real-time collaboration software, this is the highest number of users online and using the softw

In the software industry, strategic partnerships can play a significant role. This KPI measures the proportio
partnerships.

For software companies that regularly roll out updates or new versions, this KPI tracks the percentage of u

This ratio provides an indication of user engagement, showing what percentage of registered users are act

For software companies that offer freemium models, this ratio can provide insights into conversion efficacy
features.

This KPI shows the proportion of a software company's revenue that comes from outside its home market.
successful international expansion.

This KPI measures the average revenue generated per user, indicating the value derived from each user.
For software-as-a-service companies, the Quick Ratio measures the company's growth efficiency by comp
the loss of recurring revenue.

This KPI tracks the number of security breaches that a software company has experienced over a given pe
weaknesses in the software's security infrastructure.

For web-based and cloud-based software, this measures how long it takes for the server to respond to a u
lead to a better user experience.

This KPI measures how long users interact with the software during a single visit. Longer sessions can ind

This is the time it takes for the software to start up or load. Faster boot times typically lead to a better user

This measures how frequently the software crashes while users are utilizing it. A lower crash rate indicates
experience.

For businesses offering development tools or platforms, this measures how many other applications or pie
function.

A measure of how well the software works with other software systems. High interoperability can increase

For companies selling to enterprise clients, this KPI measures the percentage of purchased software licens
Underutilization can suggest a lack of fit with client needs.

This ratio provides an indication of user engagement, showing what percentage of monthly users are using

This is the number of customer support requests received. A high number of tickets can indicate potential i

This KPI measures the estimated cost of additional rework caused by choosing a quick, easy solution now
take longer. High technical debt can hamper future development speed and software stability.
This measures the performance and reliability of integrations with third-party software. Poor performance h
overall value of the software.

This metric shows the average amount of time a user spends in the software per session or over a certain
greater user engagement.

For software designed for collaboration, this KPI measures the frequency and intensity of collaboration eve
editing sessions, etc. This can help assess the software's effectiveness as a collaboration tool.
KPI

3D Printing Time

Active Users Per License

API Call Success Rate

API Performance

App Crash Rate

Artificial Intelligence Training Time

Augmented Reality/Virtual Reality Engagement

Average Revenue Per User (ARPU)

Average Time to Detect (TTD)

Blockchain Confirmation Time

Bug Fixing Time

Capital Expenditures (CapEx) as a Percentage of
Revenue

Churn Rate

Click-through Rate (CTR)

Cloud Migration Success Rate

Code Deployment Frequency

Code Reusability

Code Review Efficiency

Cost per Bug

Cost per Line of Code

Daily Active Users (DAUs) to MAUs ratio

Data Breach Incidents

Data Compression Ratio

Data Processing Latency

Data Throughput

Failed Deployments

Feature Usage

Hardware Failure Rate

Incident Response Time

Infrastructure Scalability

License and Subscription Renewal Rates

Load Time

Monthly Active Users (MAUs)

Net Promoter Score (NPS)

Network Latency
Onboarding Time

Page Views Per Visit

Percentage of Active Users

Platform Uptime

Quantum Volume

Return on Research and Development (R&D) Investment

Revenue Per User (RPU)

Security Incidents

Server Downtime

Server Request Handling Time

Session Duration

Software License Utilization

System Availability Percentage

Technical Debt

Technical Support Resolution Time

Technology Accessibility Score

Test Coverage

Time Spent in App or Platform

Wearable Tech Data Accuracy

Description

For companies involved in 3D printing, this measures the average time it takes to 3D print a product. Short
technology.

This is important for software companies selling enterprise licenses. The metric refers to the average numb
number is low, the company might not be getting optimal value from its licenses.

For technology companies offering APIs to customers or third parties, this measures the percentage of AP
errors. A higher rate can indicate a more reliable API and better customer experience.

For technology companies that offer APIs, the speed and reliability of these APIs are key metrics. This incl
error rates, and uptime.

For mobile app developers, this represents the percentage of app launches that result in the app crashing.
reviews and higher customer retention.

For AI and machine learning companies, this measures the time taken to train a machine learning model. F
algorithms or computational resources.

For companies in the AR/VR space, this measures user engagement with AR/VR content, which can includ
and retention rates.

This is used frequently in telecommunications and internet companies. ARPU gives insight into how well a
much revenue it is generating per user.

For cybersecurity companies, TTD measures the average time it takes to detect a security breach or threa
security system.

For blockchain technology companies, this measures the time taken for a transaction to be confirmed and
indicate a more efficient network.

In software companies, this is the average time it takes to fix software bugs. Faster bug-fixing times sugge
This is the proportion of the company's revenues that are reinvested back into the company for long-term g
expenditures on research and development, hardware, software, and infrastructure.

This is crucial for subscription-based businesses (e.g., SaaS and streaming services). Churn rate indicates
their subscriptions within a given time period. Lower churn rates suggest higher customer satisfaction and

For tech companies that rely heavily on digital marketing or run online platforms, CTR measures the perce
total number of users who view a page, email, or advertisement.

For cloud service providers or companies moving their operations to the cloud, this measures the percenta
migrations.

For software development companies or tech companies with a significant software component, how frequ
can show the pace of innovation and efficiency of the development team.

For software development firms, this metric measures the percentage of code that can be reused in other p
coding practices.

In software development, this measures how much time is spent reviewing code versus writing new code.
higher quality software and faster development times.

In software development, this refers to the average cost incurred to identify and resolve a bug. This can he
development processes.

In software development, this KPI measures the average cost to produce a line of code. While it can be tric
code quality and complexity, it can give some insight into productivity and efficiency.

This ratio gives insight into user engagement. If the ratio is high, it means users are frequently engaging w
of a compelling product and high customer retention.

Cybersecurity is crucial in the tech industry. A company with frequent data breach incidents may face repu
potential legal liabilities, all of which can impact the bottom line.

For companies involved in data transmission or storage, this ratio measures the size of data after compres
means more effective data compression.
For companies that process large volumes of data, this measures the time it takes for data to be processed
data processing system.

For companies in sectors like telecommunications or data storage, this measures the amount of data succ
Higher throughput rates indicate better system performance.

This KPI applies to tech companies involved in continuous delivery of software. It shows the number of sof
number indicates a more robust and reliable software delivery process.

For software and app developers, this refers to the frequency or extent to which different features of a prod
development efforts by showing what features are most valuable to users.

For tech hardware companies, this refers to the percentage of sold devices that fail within a certain period.
high-quality products and result in lower costs related to warranties or returns.

For cybersecurity companies and IT departments, this is the time it takes to respond to a security incident a
limit damage and recovery time.

For cloud service providers or app developers, this refers to the ability of the infrastructure to handle increa
and resources required to increase capacity.

This applies to software and SaaS companies. It indicates the percentage of customers that renew their so
customer satisfaction and product value.

For tech companies with user-facing applications or platforms, the average time it takes for a page or featu
result in better user experience and higher engagement rates.

This is primarily relevant for tech companies with user-based services like social media platforms, software
measures the number of unique users who engage with a platform or service at least once within a month.

This is used across many industries, including tech, to measure customer satisfaction and loyalty. It's base
recommend our company/product/service to a friend or colleague?".

For tech companies that rely on real-time data transmission (like streaming services or cloud providers), th
communication over a network. A lower latency indicates a faster and more reliable service.
This measures the average time it takes a new user to get up and running with a product or service. Faster
customer satisfaction and quicker realization of value.

This is crucial for websites and digital platforms. It measures the average number of pages viewed during a
higher user engagement.

For user-based platforms or services, this KPI shows what percentage of total users are actively using the
active users can indicate a more engaging and valuable platform.

For tech platforms, server uptime percentage is a key indicator of system reliability and operational efficien
as they ensure customer satisfaction and maintain service level agreements.

For companies in the quantum computing sector, Quantum Volume is a metric that measures the computa
in both the number of qubits and the complexity of problems it can solve.

This measures the financial return on the money spent on research and development. It can be calculated
profits or revenue attributable to new products or features.

This is the average revenue generated per user or customer. In many tech companies, especially those in
monitor how much revenue each user is contributing to the company's bottom line.

For cybersecurity and technology companies in general, this measures the number of security incidents th
breaches or attacks. A lower number indicates a more secure platform.

This is a crucial KPI for cloud computing and web hosting companies. Server downtime can impact a comp
and frequent downtimes can lead to customer losses.

For tech companies that rely on server-based operations, this measures the average time taken by a serve
times can indicate better server performance.

For tech companies with user-facing platforms or apps, this measures the average length of time a user sp
durations typically indicate higher user engagement.

For companies that sell software licenses, this measures the usage level of purchased licenses. High utiliz
from their purchase, which can affect renewals and customer satisfaction.
For cloud and IT infrastructure companies, this indicates the proportion of time systems are up and running
customer satisfaction and maintain service level agreements.

For software companies, this represents the future work (and cost) that arises when choosing a quick and
would take longer. High technical debt can slow down future development and become a drag on productiv

This applies to technology companies with a significant customer support component. It measures the ave
technical issue. Faster resolution times can indicate a better customer experience.

For tech companies in general, this score measures how accessible a company's products are to people w
as product design, website design, and customer service.

For software companies, this KPI measures the percentage of a software program's source code that is co
potential for undetected bugs.

This applies to tech companies providing user-based applications or platforms, and measures the average
This helps gauge user engagement and the value derived from the platform.

For companies in the wearable tech space, this refers to the accuracy of the data collected by wearable de
accuracy can indicate more reliable products.
KPI

5G Penetration Rate

Average Call Setup Time

Average Revenue Per User (ARPU)

Broadband Subscriber Growth

Broadcast Signal Penetration

Churn Rate

Cloud Revenue

Content Revenue

Data ARPU

Data Breach Frequency

Data Center Capacity Utilization

Data Traffic

Dedicated Internet Access (DIA) Revenue

Edge Computing Capabilities

Enterprise Service Level Agreement (SLA) Fulfillment

Rate

Fiber Miles

First Call Resolution (FCR)

Fixed-line Vs. Mobile Subscribers

Fleet Management Subscriptions

HD Voice Subscribers

Hosted PBX Seats

Infrastructure Downtime Rate

Infrastructure Sharing Revenues

Interconnection Usage Charges (IUC)

Internet Service Uptime

IoT (Internet of Things) Revenue

Latency

Leased Line Revenues

Minutes of Usage (MOU)

Network Error Rate

Network Expansion Rate

Network Utilization Rate

OTT Service Revenues

Peak Data Throughput

Percentage of Population Covered

Percentage of Revenue from Business Customers

Percentage of Traffic Offloaded

Quality of Service (QoS) Metrics

Revenue from Roaming Charges

Revenue from Telematics

Roaming Revenues

Rural vs. Urban Subscriber Ratio

Satellite Uplink Success Rate

SD-WAN (Software-Defined Wide Area Network)

Customers

Smart Home Subscriptions

Spectrum Efficiency

Subscriber Growth Rate

Tower Tenancy Ratio

Traffic from Content Delivery Networks (CDNs)

Video Traffic

VoLTE (Voice over Long-Term Evolution) Penetration

Description

For companies involved in providing 5G services, the percentage of their user base that is using 5G can be
technology.

This measures the time taken to establish a call on the network. Shorter times usually result in a better use

This KPI measures the average revenue generated by each subscriber or user. It is a fundamental metric f
customers bring to the business and how successfully the company monetizes its services.

Specifically for telecommunication companies that offer internet services, the growth of broadband subscri
provides an idea of how well the company is doing in the expanding field of internet service provision.

For telecoms involved in broadcast services, this KPI measures the extent of their signal's coverage area.

The churn rate represents the percentage of subscribers who discontinue their subscriptions within a given
directly influences revenue, and high churn rates can indicate customer dissatisfaction.

For telecom companies offering cloud services, tracking the revenue from this segment can give insight int
business.

For telecom companies that have diversified into content creation or ownership (like owning TV channels o
this segment can give insight into the success of these endeavors.

Given the growing significance of data services, Data ARPU, or the average revenue per user for data serv
mobile operators.

Given the importance of cybersecurity in the telecommunications sector, the frequency of data breaches ca
frequencies are generally better as they indicate more robust cybersecurity measures.

For telecoms that operate data centers, the level of capacity utilization can indicate the efficiency of resour
With the rise of smartphones and other data-consuming devices, the amount of data traffic a network can h
influence the user experience and, ultimately, customer satisfaction and loyalty.

This measures the revenue generated from providing dedicated, high-speed internet connections to busine

For telecoms that are developing edge computing services, tracking the number of edge data centers or th
important KPIs.

For telecoms providing services to enterprise clients, tracking the percentage of service level agreements t

For companies involved in the broadband sector, the total length of fiber-optic cable laid can be a critical K
investment in its network infrastructure.

This is a metric used in call centers operated by telecom companies. FCR measures the percentage of cal
during the first interaction, which is an important determinant of customer satisfaction.

In some markets, fixed-line services remain important. This KPI is the ratio of fixed-line to mobile subscribe
and the company's customer base.

For those telecom companies offering fleet management solutions (like GPS tracking), the number of subs
line.

For telecom operators offering High Definition (HD) voice services, tracking the number of HD voice subsc

For telecom companies providing hosted PBX (Private Branch Exchange) services, the number of 'seats' o

This measures the percentage of time the company's network infrastructure is unavailable due to planned
generally indicate better service reliability and efficiency.

Some telecom companies share their infrastructure (like cell towers) with other telecom operators for a fee
can be an important KPI.
This KPI measures the charges that telecom operators pay each other for using each other's networks. Lo

For companies that provide internet services, the percentage of time that the service is available (uptime) i
service.

For telecom companies involved in providing IoT services, the revenue from this segment can be a crucial

This KPI refers to the delay before a transfer of data begins following an instruction for its transfer. Lower la
experience for users, particularly in applications like online gaming and video streaming.

In telecom companies providing dedicated lines to businesses, the revenues from these leased lines is an

MOU shows the total number of minutes that customers use the company's services. Higher MOU sugges

The rate at which errors occur in the network transmission of data. A lower rate indicates a more reliable n

This KPI refers to the rate at which a telecommunications company is expanding its network, such as addin

This KPI measures the extent to which the telecommunications company's network capacity is being used.
effectively utilizing its assets, but it may also indicate the need for more network infrastructure if the compa

Over-the-top (OTT) service revenues measure income derived from the delivery of video and voice conten
telecoms that have expanded into the digital content space.

This measures the maximum speed of data transfer that a telecom network can achieve under ideal condit
network can handle more data, improving overall performance.

This KPI measures the percentage of the total population covered by the company's network. Greater cove
This KPI indicates the share of a telecom company's revenue that comes from business or enterprise custo
indicator if the company is strategically targeting higher-value business customers.

This KPI measures how much data traffic is offloaded from cellular networks to Wi-Fi networks, which can
customer experience.

These are technically defined performance metrics like call setup success rate, dropped call rate, blocked
quality of service being provided to customers.

This applies to companies with significant international mobile services. It measures the income earned fro
services while abroad.

For telecoms offering telematics services, tracking the revenue from this line of business can give an insigh

For operators with a significant number of customers who travel internationally, the revenue generated from
track.

This KPI indicates the ratio of rural to urban subscribers, which can provide insights into a telecom compan
underserved areas.

For satellite telecom operators, the successful transmission of data to satellites is a critical KPI, reflecting t

For telecom companies offering SD-WAN services, the number of customers using this service can indicat

For telecoms offering smart home services (like home automation or security), tracking the number of thes

This KPI assesses the capacity of a telecom company to provide services to its customers within its allocat
usually means the company can support more users or provide more services within its allocated bandwid

This KPI measures the rate at which new subscribers are being added. A consistently high growth rate ma
demand and the company is growing.
For telecom companies with a significant presence in owning and operating telecom towers, this ratio mea
per tower. A higher ratio indicates efficient use of assets and can lead to higher profitability.

For telecoms involved in internet content delivery, measuring the volume of data traffic handled by their CD

As video streaming becomes more popular, the proportion of network traffic devoted to video can indicate
on the network.

The VoLTE penetration rate shows the adoption of VoLTE services among the telecom operator's custome
transitioning to this newer technology.
KPI

Available Seat Kilometers (ASK) / Available Seat Miles

(ASM)

Average Daily Rate (ADR)

Average Length of Haul

Baggage Handling Errors

Booking Conversion Rate

Booking Lead Time

Breakeven Load Factor

Carbon Footprint

Cargo Load Factor

Churn Rate

Cost per Available Seat Kilometer (CASK) / Cost per

Available Seat Mile (CASM)
Cruise Occupancy Rate

Door-to-Door Delivery Time

Dwell Time

Employee Turnover Rate

Fill Rate

First-Time Fix Rate

Freight Bill Accuracy

Freight Tonnage

Fuel Cost as Percentage of Revenue

Fuel Efficiency

Guests per Employee

Hotel Overbooking Rate

Inventory Turnover

Landed Cost

Load Factor

Occupancy Rate

On-Time In Full (OTIF) Delivery Rate

On-Time Performance

Online Booking Rate

Operating Expense Ratio (OER)

Order Accuracy Rate

Passenger Complaints

Passenger Revenue per Employee

Perfect Order Rate

Rate of Reservations via Mobile

Revenue Passenger Kilometers (RPK) / Revenue

Passenger Miles (RPM)

Revenue per Occupied Room (RevPOR)

RevPAR (Revenue Per Available Room)

RevPASH (Revenue Per Available Seat Hour)

Room Service Efficiency

Same-store Sales Growth

Service Diversification

Ship Turnaround Time

Slot Utilization

Ticket Sales per Concert

Tour Operator Margin

Transportation Cost per Unit

Turnaround Time

Vehicle Utilization Rate

Warehousing Cost per Order

Yield
Description

This is a measure of an airline flight's passenger carrying capacity. It's calculated by multiplying the numbe
number of kilometers or miles that flight travels. This helps airlines manage supply in terms of seating capa

This is a key performance indicator in the hotel industry. It represents the average rental income per paid o
higher ADR indicates a better ability to charge higher prices.

This is a critical KPI for logistics and freight companies, indicating the average distance (in miles or kilome
impact fuel costs, equipment utilization, and labor costs, and is a factor in pricing decisions.

For airlines, this KPI measures the number of mishandled baggage reports per unit of passengers. Lower r
handling, which enhances customer satisfaction.

For online travel agencies and booking platforms, this measures the percentage of website or app visitors
suggest a more effective user interface and booking process.

This is crucial for companies in the travel industry. It refers to the amount of time between when a reservat
service. A longer booking lead time helps with forecasting demand and managing capacity.

This is crucial for airlines and indicates the minimum passenger load factor an airline needs to cover its co
cost structure and efficiency.

This environmental KPI measures the total greenhouse gas emissions caused by a company's activities. It
logistics due to growing environmental concerns.

This measures the percentage of available cargo capacity that is utilized. It's especially relevant for air freig
cargo load factor means better capacity utilization and increased efficiency.

For subscription-based travel services, this measures the proportion of contractual customers or subscribe
churn rates are desirable as they indicate higher customer loyalty.

These are significant cost indicators for airlines, representing the cost incurred to offer one kilometer/mile o
understanding an airline's cost efficiency.
For the cruise industry, this KPI measures the percentage of available passenger capacity that's being utili
cruise line's services and its capacity management effectiveness.

In logistics, this is the time taken from pick-up of a package to its delivery at the recipient's doorstep. Short
quality and operational efficiency.

In logistics, dwell time refers to the time a vehicle spends at a scheduled stop without loading or unloading
operational efficiency.

This is especially relevant for companies in this industry due to the high level of interaction between emplo
a sign of low employee satisfaction, which can impact customer service and increase costs due to hiring an

In logistics, the fill rate is the fraction of customer demand that is met through immediate stock availability,
fill rate signifies better inventory management.

Specific to the maintenance aspect of airlines, cruise lines, and freight companies, this measures the perce
the first attempt. A high first-time fix rate implies efficient use of resources and less downtime.

In logistics, this measures the percentage of freight bills that are free of errors. High accuracy reduces disp

This is specific to logistics companies, particularly those in freight transportation. It measures the total weig
period. An increase in this KPI can indicate higher demand for freight services.

This KPI is highly relevant in the travel and logistics industry, given that fuel cost is a significant operating e
airlines and shipping companies. Changes in this KPI can significantly affect profitability.

For airlines and shipping companies, this measures the distance travelled per unit of fuel. Better fuel efficie
and lower environmental impact.

For hotels and other hospitality businesses, this ratio measures productivity and service quality. A higher ra
could also lead to reduced service quality if it's too high.

For the hospitality industry, overbooking is a common practice to compensate for no-shows. This KPI mea
While some degree of overbooking can be profitable, excessive overbooking can lead to customer dissatis
For logistics companies dealing with warehousing, this measures the number of times inventory is sold or u
effectively a company is managing its stock.

In freight and shipping, this is the total cost of a product once it has arrived at a buyer's premises. It include
and other costs up to the port of destination. It's crucial for logistics companies to manage these costs effe

This is a key metric for airlines that indicates the percentage of available seating capacity that is filled with
that more seats are filled, implying better efficiency and potentially higher revenues.

This is a critical KPI for hotels, measuring the proportion of rooms that are occupied. A higher rate is gener
good pricing power, and effective marketing and operations.

For logistics and shipping companies, OTIF measures the percentage of goods delivered on the promised
rate indicates reliability and efficiency.

This is crucial for both airlines and logistics companies. For airlines, it measures the percentage of flights d
the scheduled time. For logistics companies, it's the percentage of deliveries made on time. It is a direct ind
quality.

This KPI measures the percentage of total bookings made through online channels, which is increasingly i
booking rate may signify successful digital marketing efforts and a tech-savvy customer base.

For cruise lines and airlines, this measures operating expenses as a percentage of revenue. It's a measure

This is a critical metric for logistics companies, measuring the percentage of orders shipped without errors
etc.). High order accuracy rate contributes to customer satisfaction and reduces costs associated with retu

This KPI tracks the number of registered complaints from passengers in the airline, rail, bus, and cruise se
generally indicates improved service quality.

In the airline industry, this measures the amount of passenger revenue generated per employee. It can hel
operational efficiency.

This logistics KPI measures the percentage of orders that are delivered on time, complete, and undamage
efficient and effective logistics operations.
For the travel and hospitality sectors, this KPI tracks the percentage of total reservations made via mobile d
successful mobile engagement strategies.

This measures the number of kilometers or miles traveled by paying passengers. It's calculated by multiply
passengers by the distance traveled. It's crucial for airlines to monitor this as it helps them understand dem

This is a variant of RevPAR, used in the hotel industry, which measures the average total revenue (includin
occupied room, not just room revenue like RevPAR. It provides insight into a hotel's ability to upsell additio

This is a performance metric in the hotel industry that is calculated by dividing a hotel's total guestroom rev
days in the period being measured. It helps assess the ability to fill its available rooms at an average rate.

This KPI is commonly used in the restaurant sector of the hospitality industry. It measures the revenue gen
understanding of how efficiently a restaurant utilizes its capacity.

For hotels, this KPI measures the average time taken to fulfill room service orders. Faster service generally

In the hospitality industry, particularly in hotel chains, this measures the sales growth in existing stores or p
new ones. This helps gauge organic growth and the effectiveness of operational strategies.

For travel companies, this KPI measures the diversity of services provided. A higher level of diversification
less susceptible to market fluctuations.

For shipping and cruise line companies, this measures the time it takes for a ship to unload passengers or
for the next journey. Efficient turnaround times are crucial for maintaining schedules and improving asset u

In logistics and port management, this refers to the number of slots used over the total slots available in a p
High slot utilization reflects efficient use of resources.

Specific to the travel sector dealing with entertainment, this KPI gauges the average number of tickets sold
popularity of events and the effectiveness of marketing campaigns.

Specific to the tour operator segment, this KPI measures the difference between the price at which a tour i
producing the tour. It reflects pricing power and cost control in the tour operating business.
This is a significant KPI in logistics, measuring the cost incurred to transport each unit of a product. A lowe
transportation operations.

For airlines, this is the time taken to unload passengers and cargo from an arriving flight, prepare the aircra
and cargo. For logistics, it's the time taken to complete a process from start to finish (e.g., time taken for de
indicator of operational efficiency.

In transportation and logistics, this measures the proportion of a company's fleet that's being used at any g
more efficient use of assets.

This measures the warehousing costs associated with each order processed, relevant for logistics compan
productivity of warehouse operations.

In the airline industry, yield refers to the average fare paid per kilometer, per passenger. It's a crucial meas
KPI

Asset Turnover Rate

Average Age of Fleet

BioGas Production Volume

Carbon Footprint

Collection Efficiency

Collection Route Efficiency

Collection Vehicle Downtime

Compliance with Waste Hierarchy

Construction and Demolition (C&D) Waste Recovery Rate

Contamination Rate

Cost Per Pickup

Cost Per Ton of Waste

Cost per Ton of Waste Transported

Customer Acquisition Cost (CAC)

Customer Churn Rate

Customer Retention Rate

Decommissioning and Post-Closure Care Costs

E-Waste Recovery Rate

Energy Production per Ton of Waste

Greenhouse Gas Emission Reduction Rate

Hazardous Waste Percentage

Hazardous Waste Treatment Efficiency

Incineration Efficiency
Landfill Gas Utilization Rate

Landfill Lifespan

Landfill Utilization Rate

Leachate Production Rate

Litter Control Compliance Rate

Maintenance Cost per Vehicle

Material Recovery Facility (MRF) Sorting Accuracy

Material Recovery Rate

Medical Waste Disposal Compliance Rate

Methane Capture Rate

Noise Pollution Level

Number of Service Disruptions

Occupational Illness Rate

Odor Control Efficiency

Organic Waste Percentage

Percent of Fleet Using Alternative Fuels

Percent of Fleet with Real-time Tracking

Percent of Waste Treated On-Site

Percentage of End-of-Life Products Recycled

Percentage of Waste Repurposed

Permit Violation Rate

Plastic Waste Percentage

Processing Time per Ton of Waste

Recycling Contamination Costs

Recycling Rate

Regulatory Compliance Rate

Residential vs Commercial Customer Ratio

Return on Investment (ROI) for Capital Expenditures

Revenue Per Pickup

Revenue Per Ton

Safety Incidents Rate

Single Stream Contamination Rate

Sludge Processing Efficiency

Tonnage Collected

Vehicle Fuel Efficiency

Volume of Waste Rerouted from Landfill

Waste Collection Coverage

Waste Diversion Rate

Waste Generation Rate of Contracted Customers

Waste Heat Recovery Rate

Waste Segregation Accuracy

Waste Sorting Efficiency

Waste-to-Energy Conversion Cost

Waste-to-Energy Efficiency

Water Usage Efficiency

Description

While common in many industries, this KPI can be particularly relevant in waste management given the ind
measures how effectively a company uses its assets to generate revenue.

This KPI measures the average age of the company's fleet of vehicles. An older fleet may require more ma
efficient, impacting both costs and environmental performance.

For waste management companies that have anaerobic digestion facilities, the volume of biogas produced
operational efficiency and potential revenue.

With growing emphasis on sustainability, measuring the company's carbon footprint (for example, per ton o
processed) can provide insights into its environmental performance and potential regulatory and reputation

This KPI measures how effectively a company collects waste. It can be calculated by dividing the volume o
number of collection rounds. Higher efficiency often means lower operating costs.

This KPI measures how effectively a company designs its collection routes, which can be quantified in term
waste collected or similar metrics. More efficient routes can reduce fuel costs and increase productivity.

This measures the amount of time collection vehicles are not operational due to maintenance or repairs. H
inefficient operations and potential additional costs.

The waste hierarchy prioritizes waste prevention, reduction, recycling, and recovery over disposal methods
incineration. Compliance with this hierarchy can be a measure of the company's commitment to sustainabi

For companies involved in C&D waste management, this KPI measures the percentage of C&D waste that
repurposed.

For companies involved in recycling, this metric quantifies the proportion of non-recyclable materials in the
contamination rate often means lower processing costs and higher revenues from selling recyclable mater

This KPI measures the cost associated with each waste pickup. It provides insight into the efficiency of the
operations.
This KPI measures the cost involved in collecting and disposing of one ton of waste. It's a crucial measure
cost management.

This KPI measures the costs associated with transporting a ton of waste, whether to a landfill, recycling fac
metric can reflect operational efficiency and the impact of fuel prices.

While not unique to the waste management industry, this metric is particularly relevant due to the contractu
measures the cost to acquire a new customer and can indicate the efficiency of the company's sales and m

Although used across many industries, in the waste management industry this KPI measures the rate at w
contracts. High churn rates can indicate customer dissatisfaction or competitive challenges.

The waste management industry typically operates on contract-based relationships. Hence, the ability to re
metric. A high retention rate indicates customer satisfaction and can lead to more predictable revenue stre

For landfill operators, this KPI estimates the future costs associated with closing a landfill and caring for it a
indicate significant future liabilities.

For companies that handle electronic waste, this KPI indicates the proportion of e-waste that is successfull

For waste-to-energy companies, this metric measures the amount of energy (in kWh or MWh, for example)
processed. It's an indicator of operational efficiency and the quality of waste feedstock.

Some waste management companies aim to reduce greenhouse gas emissions, for instance by capturing
improving their fleet's fuel efficiency. Tracking the rate of reduction in emissions can be a key measure of p

For companies dealing with hazardous waste, this metric quantifies the proportion of hazardous waste in th
Management of hazardous waste often involves additional regulatory requirements and potential liabilities.

For companies dealing with hazardous waste, this KPI measures the effectiveness of their treatment proce
much waste is neutralized or made safe per unit of input.

For companies that use incineration as a waste disposal method, the efficiency of the incineration process
much waste volume is reduced, for example) is a key metric.
For landfill operators, this KPI measures the proportion of landfill gas (often methane) that is captured and
rather than being released into the atmosphere.

This is an estimate of how long a company's existing landfills can continue to accept waste before reaching
could mean the company needs to secure additional landfill space or enhance its recycling capabilities.

This KPI indicates the percentage of landfill capacity used versus total capacity. A high rate could mean th
create additional landfill space soon, which could entail significant costs.

For landfill operators, this metric quantifies the amount of leachate (liquid that has percolated through the w
leachate is a significant operational and environmental challenge, so a lower rate can be advantageous.

For landfill operators, this KPI measures compliance with regulations designed to prevent litter from escap
affect local environments and communities.

Given the importance of fleet management in waste collection, tracking the cost of maintaining each vehicl
operational efficiency and the potential need for fleet renewal.

This KPI tracks the effectiveness of sorting at a Material Recovery Facility. Accurate sorting improves the q
materials.

This KPI, relevant for recycling companies, measures the percentage of incoming material that is successf
for reuse. A higher rate indicates more efficient operations and greater potential revenue from selling recov

For companies handling medical waste, this KPI indicates the proportion of operations meeting the stringe
medical waste disposal. High compliance can reduce legal and reputational risk.

For landfill operators, this KPI quantifies the percentage of methane (a potent greenhouse gas) that is capt
energy production, instead of being released into the atmosphere. A higher rate can indicate better environ
potentially additional revenue from the sale of captured methane.

Waste management operations can generate significant noise. This KPI tracks the noise pollution level, wh
community complaints and regulatory challenges.

This KPI measures the number of times a company's services are disrupted due to issues such as equipm
Frequent disruptions can be a sign of operational issues and may impact customer satisfaction and retenti
Given the potential health hazards associated with waste handling, this KPI measures the incidence of occ
company's workforce.

This KPI is especially important for organic waste and wastewater treatment facilities. It measures the effec
measures, which can impact community relations and regulatory compliance.

Relevant to companies involved in composting, this KPI represents the percentage of total waste that is or
could translate into higher revenues from the sale of compost.

This measures the proportion of a company's fleet that uses alternative fuels like natural gas or electricity.
fuel costs and emissions, aligning with environmental regulations and sustainability goals.

Real-time tracking technology can improve route efficiency and customer service. This KPI measures the p
fleet equipped with such technology.

For industrial waste management companies, this measures the percentage of waste treated on the custom
transported to a different location for treatment. On-site treatment can reduce transportation costs and ass
impacts.

For companies involved in producer responsibility schemes, this KPI measures the percentage of end-of-li
batteries) that are successfully collected and recycled.

This KPI represents the amount of waste that is repurposed into other products or uses, beyond just recycl
company's innovation and its ability to create additional revenue streams.

Given the strict regulatory environment in waste management, this KPI tracks the frequency of violations o
can lead to fines and reputational damage.

This measures the percentage of waste collected that is plastic. With increasing focus on plastic pollution a
recycled plastic, this metric can offer valuable insights for companies involved in plastic waste managemen

This KPI gauges the amount of time it takes to process a ton of waste, indicating the operational efficiency

For companies that manage recycling programs, this KPI measures the costs associated with removing no
the recycling stream.
This is the percentage of total waste that is recycled. A higher recycling rate can mean greater revenue fro
potentially less reliance on landfilling, which can be costly and environmentally damaging.

This is the percentage of operations that meet local, state, and federal environmental and safety regulation
reduce the risk of fines, legal issues, and reputational damage, which can all have significant financial impa

This KPI measures the proportion of a waste management company's business that comes from residentia
customers. This can influence the type and volume of waste handled, as well as the stability of revenues.

This KPI measures the return on investment for capital expenditures such as new collection vehicles, recyc
expansions. It provides insight into the efficiency and effectiveness of the company's capital allocation dec

This measures the revenue generated from each pickup, providing insight into pricing and overall profitabil

This measures the revenue generated from the collection, disposal, or recycling of one ton of waste. It prov
pricing power and revenue diversification.

This KPI tracks the number of safety incidents per unit of operation (such as per employee or per ton of wa
indicates a safer work environment, which can lead to lower insurance costs and improved employee mora

For recycling companies using single-stream recycling, this measures the percentage of non-recyclable ma
collection. A high contamination rate can reduce the value of recycled commodities and increase processin

For companies involved in wastewater treatment, this KPI measures the effectiveness of sludge processin
reduction, energy recovery, or other relevant measures.

This is the volume of waste collected and managed. The greater the volume, the larger the company's ope
broken down into categories such as residential, commercial, and industrial waste.

Given the high usage of trucks and other vehicles in waste management, fuel efficiency is an important me
operational costs and the company's environmental footprint.

This KPI measures the amount of waste a company is able to divert from landfills, either through recycling,
conversion, or other methods.
This indicates the geographic area or population covered by a company's waste collection services. A larg
potential customer base.

This is the percentage of waste that is diverted from landfill to other processes such as recycling, composti
facilities. A higher rate can indicate a more sustainable and potentially more profitable business model.

This is the average amount of waste generated by the company's contracted customers. A higher rate may
company to manage, potentially increasing revenues if the company can handle the additional volume effic

For waste-to-energy companies, this KPI tracks how much waste heat from their processes is recovered a
Higher rates can indicate more efficient operations and potentially additional revenue streams.

For companies with advanced waste processing facilities, the accuracy of waste segregation (i.e., how effe
are separated for disposal or recycling) is a key operational metric.

This KPI measures the accuracy and effectiveness of waste sorting operations, which are critical for recycl

This KPI measures the cost to convert a unit of waste into energy. It is relevant for waste-to-energy compa
their cost structure and efficiency.

This KPI is relevant to waste management companies that operate waste-to-energy facilities. It measures t
the waste used. A higher ratio indicates better efficiency in converting waste to energy.

This KPI measures how effectively a company uses water in its operations, which can be significant in acti
and wastewater treatment.
KPI

Aging Inventory Value

Appellation Portfolio Diversity

Barley or Grape Contract Stability

Barrel Aging Capacity

Barrel Aging Capacity

Blending Consistency

Bottle Aging Time

Bottle Rejection Rate

Bottle Return Rate

Breakage and Loss Rate

Cask Utilization Rate

Consumer Taste Test Performance

Contract Brewing Percentage

Cost per Serving

Craft Beer Sales as a Percentage of Total Beer Sales

Distillation Efficiency

Distillation Yield

Distillery Capacity Utilization

Diversity of Hop Varieties

Fermentation Time

Flavor Consistency Score

Fruit Yield per Vine

Grape Ripening Consistency

Grape Varieties Harvested

Harvest Quality

Label Approval Rate

Limited Edition Product Performance

Local Sourcing Percentage

Mash Efficiency

Oenotourism Metrics

Private Label Sales Percentage

Production Loss During Aging

Proprietary Yeast Strains

Quality of Raw Material

Ratio of Contract Brewing to In-house Production

Ratio of Reserve Wines

Ratio of Vintage to Non-Vintage Sales

Soil Health Metrics

Sustainable Farming Practices

Terroir Quality Assessment

Varietal Concentration

Vintage Ratings

Vintage Yield

Visitor Metrics (for wineries/breweries/distilleries)

Waste Ratio

Wine Club Membership and Retention

Yeast Strain Diversity

Yield per Hectare (for hop farms or vineyards)
Description

This KPI measures the value of inventory that is aging or maturing. For spirits and some wines, this can re
company's assets.

For wineries, this KPI measures the diversity of appellations (geographical wine regions) in a company's po
variety of its offering and potential risk mitigation against climate conditions in specific regions.

For companies dependent on barley or grapes, this KPI measures the stability of supply contracts. It can in
the company's relationship with growers.

For companies producing wines and spirits, this is a measure of how much product they can store for agin
has a direct impact on the company's potential output, especially for products that require long aging perio

This KPI measures the quantity of product a company can age in barrels at any one time. It's crucial for dis
aged products, as it can limit production volumes and affect product quality.

This KPI is specifically for wines and spirits where blending is important for consistency. The percentage o
predefined criteria can be measured.

Particularly for wine and some spirits, this KPI measures the average time a product is aged in the bottle b
improve quality but also ties up inventory and delays revenue.

This measures the number of bottles rejected due to quality issues like improper filling, faulty caps, or labe
better quality control and efficiency.

This KPI is relevant for companies that offer returnable bottles. A higher rate can help companies reduce c
sustainability goals.

This measures the percentage of product lost to breakage during production, warehousing, or shipment. A
operations management.

This is a key KPI for breweries and distilleries, indicating how efficiently they are using their casks for prod
This KPI measures how well a company's products perform in consumer taste tests, which can be an impo
and consumer acceptance.

This KPI measures the percentage of a brewery's production that is contracted out to other breweries. High
limited production capacity, lower capital costs, but potentially reduced control over quality.

For companies that operate tasting rooms or bars, this KPI tracks the cost of each serving sold, including b
service costs.

For breweries, the percentage of sales from craft beer versus mainstream brands can reflect changing con
ability to innovate and meet market trends.

For spirits producers, this is a measure of how much alcohol is produced per unit of input. Higher efficiency
production processes and costs.

For distilleries, this KPI measures the amount of spirit produced per unit of input. It's an important indicator

For distilleries, this measures the actual production output as a percentage of total production capacity. Hig
better efficiency but could also limit the ability to scale up production quickly if needed.

For breweries, this KPI measures the number and diversity of hop varieties used in brewing, which can imp
produced.

This KPI tracks the average time taken to ferment the base ingredients. Prolonged fermentation times coul
cycle and storage requirements.

For breweries and distilleries, this measures how consistently a company can reproduce the same flavors
brand identity and customer loyalty.

For wineries, this KPI measures the amount of fruit each vine produces. This can help assess the productiv
decisions about planting and pruning practices.

This is especially important for wineries, as inconsistent ripening can affect grape quality and wine product
such as climate change, disease, and vineyard management practices.
For wineries, this KPI tracks the number of different grape varieties harvested. It can indicate the diversity
its potential to appeal to various consumer preferences.

This KPI is used by wine and beer producers who grow their own ingredients, measuring the quality of the
Quality can directly influence the end product, impacting the brand reputation and pricing.

In many jurisdictions, alcohol producers must get labels approved by regulatory bodies. A high rate of first-
effective compliance processes.

Some producers release limited edition or specialty products to create brand interest or capitalize on trend
these products can provide insights into a company's brand strength and product development strategy.

This KPI measures the percentage of raw materials sourced locally. It can impact costs, freshness, sustain

For breweries, this measures the efficiency of the mashing process, or how well the brewery extracts suga
efficiencies can mean lower ingredient costs.

For wineries offering tours and tastings, this could include KPIs like the number of visitors, length of stay, a
purchasers.

This measures the portion of a producer's sales that come from private label products (those made for reta
brands). A high percentage may indicate lower margins but could also indicate a strong business-to-busine

For aged spirits like whisky, some product is lost to evaporation during the aging process (known as the "A
inventory levels and profitability.

For breweries and distilleries, this KPI tracks the development and use of proprietary yeast strains, which c
profiles and potentially provide a competitive advantage.

This KPI tracks the quality of the primary raw materials (like grapes, grains, yeast, etc.) which can greatly i
product. It can be assessed by multiple factors, such as sugar content, acidity, or purity.

For breweries, this KPI measures the extent to which production is outsourced (contract brewing) versus p
costs, production flexibility, and quality control.
For Champagne and other sparkling wine producers, the percentage of reserve wines (older wines saved f
blend can influence the quality, consistency, and price of the product.

For wineries, this KPI tracks the ratio of sales of vintage wines (made from grapes harvested in a particula
(blended from multiple years). This can indicate a winery's ability to produce high-quality vintage wines and

For vineyards and some breweries that grow their own grains, this KPI can track soil health factors like nut
microbial activity, which can impact crop health and yield.

This can be measured by the percentage of grapes or other raw materials sourced from farms using organ
sustainable farming methods. As consumers become more environmentally conscious, this KPI could impa

This is particularly applicable for wineries, as the quality of the vineyard's terroir (the environmental conditio
which grapes are grown) can significantly affect the quality of the wine.

This KPI applies to wineries and measures the concentration of grape varietals used in wine production. A
indicate a specialization, while a diverse variety could appeal to a broader consumer base.

For wine producers, the quality of a vintage can significantly impact sales and pricing. Ratings by wine criti
KPI.

This is a measure of the amount of wine produced per unit of land. It is especially significant for vineyards.
the weather and other environmental conditions, which can directly impact the cost of goods sold (COGS)

The number of visitors and average revenue per visitor can be key KPIs for companies that offer tastings o
revenue source.

This KPI measures the amount of waste produced per unit of output, including water, spent grains, and oth
measure of sustainability and operational efficiency.

For wineries with subscription or membership programs, this KPI tracks the number of members and how l
a significant source of recurring revenue and customer loyalty.

For breweries, this measures the diversity of yeast strains used, which can impact the variety and uniquen
This measures the production of hops or grapes per unit of land, which can be used to assess the efficienc
predict future production capacity.