PREDICTING CLOUD COMPUTING ADOPTION

INTENT IN INDIAN HEALTHCARE SECTOR

Summer Internship Project submitted in partial fulfillment of the

requirements for the degree of

Master of Business Administration

by
Sambit Bhuyan
Registration No. 1581307001

External Guide:
Company Person name
Tata Steel

&
Internal Guide:
Dr. Manoranjan Dash
Associate Professor
Faculty of Management Sciences , Siksha 'O' Anusandhan (Deemed to be University)

Institute of Business & Computer Studies

(Faculty of Management Sciences)
SIKSHA “O” ANUSANDHAN
(Deemed to be University)
BHUBANESWAR, ODISHA, INDIA
2021
 CERTIFICATE

This is to certify that the thesis entitled “Predicting Cloud Computing Adoption Intent
in Indian Healthcare Sector ” being submitted by Sambit Bhuyan, to Siksha ‘O’
Anusandhan (Deemed to be University), Bhubaneswar, Odisha, India for the award of
degree of MBA is a bonafide research work carried out by her under our supervision. The
results presented in this thesis have not been submitted elsewhere for the award of any
other degree.

Dr. Manoranjan Dash

Associate Professor
Faculty of Management Sciences
Siksha 'O' Anusandhan (Deemed to be University)

Date:
 DECLARATION
I, Mr. Sambit Bhuyan , hereby declare that the thesis submitted by me entitled,
“Predicting Cloud Computing Adoption Intent in Indian Healthcare Sector”, in the
fulfillment for the degree of MBA to Siksha ‘O’ Anusandhan (Deemed to be
University), Bhubaneswar, is the record of original work done by me. No part of the
content of this thesis has been submitted to any institution/university for the award of any
other degree. Previous works in this field have been duly acknowledged as and when they
have been referred.

Date:
Place: (Sambit Bhuyan)
Registration No: 1581307001
 ACKNOWLEDGEMENT
I take this as an opportunity to sincerely and profoundly offer my sincerest gratitude to
my supervisor, Dr. Manoranjan Dash, Associate Professor, Faculty of Management Sciences,
Siksha ‘O’ Anusandhan (Deemed to be University) for his sustained interest in the work. His
valuable guidance, constant inspiration and thorough reviews provide me many constructive
suggestions. His profound knowledge of different perspectives of studying cloud computing
adoption provided me with the opportunity to broaden my knowledge and to make significant
progress. I attribute the level of my doctoral degree to his encouragement and effort and without
him this thesis, too, would not have been completed or written.
I express my profound gratitude to respected Prof. (Dr.) Manoj Ranjan Nayak, President,
Siksha ‘O’ Anusandhan (Deemed to be University), Bhubaneswar for his moral support,
guidance, inspiration and encouragement.
I owe my deepest gratitude to Prof. Anup Kumar Samantaray, Dean, Faculty of
Management Sciences, Prof. B B Pradhan, Registrar, Siksha ‘O’ Anusandhan (Deemed to be
University), Prof. P K Swain, Prof. A K Mohanty, Prof. Uma Shankar Mishra, Prof. J.R Das,
Prof. Pratap Kumar Sahoo, Prof. U C Parida, Dr. Saroj Kanta Biswal, Dr. B B Mishra for their
constant inspiration and support in my research work.
With due respect and very special appreciation to my beloved wife and only daughter
Kanishka for encouraging and supporting me and believing in my ability to achieve this goal.
I owe a deep sense of gratitude to my beloved Father Shri Patitapaban Bhuyan and Late
Mother Shanti Lata Bhuyan.
Lastly, I offer my regards to all of those who supported me in any respect in completion
of the thesis.

Place : Bhubaneswar Signature of the Scholar

 CONTENTS

Chapters Title Page No.

CHAPTER - 1: INTRODUCTION 1-26
1.1 Introduction to the Study
1.2 Research Background
1.3 Research Problem
1.4 Research Questions
1.5 Research Objectives
1.6 Significance of the study
1.7 Research Methodology
1.7.1 Research Design and Method of Study
1.7.2 Research Design
1.7.3 Sample Design
1.7.4 Data Collection Methods and Techniques
1.7.5 Tools and Techniques for Data Analysis and Modeling
1.8 Structure of the Thesis
1.9 Chapter Summary

CHAPTER - 2: OVERVIEW OF CLOUD COMPUTING 27-70

2.1 Introduction
2.2 Cloud Computing - A Brief History
2.3 Cloud Computing - Definitions
2.4 Cloud Computing - Architecture and Key Characteristics
2.5 Cloud Computing - Enabling Technologies and Features
2.6 Cloud Computing - Service Models
2.6.1 Software as a Service - SaaS
 2.6.2 Platform as a Service - PaaS
2.6.3 Infrastructure as a Service - IaaS
2.7 Cloud Computing - Deployment Models
2.7.1 Private Cloud
2.7.2 Public Cloud
2.7.3 Community Cloud
2.7.4 Hybrid Cloud
2.8 Cloud Computing - Main Drivers
2.8.1 Technical Benefits
2.8.2 Economical Benefits
2.8.3 Organizational Benefits
2.9 Cloud Computing - Issues and Challenges
2.10 Cloud Computing Based Healthcare Services
2.11 Relationship between Cloud Computing and Service Oriented Architecture
2.12 Cloud Adoption - Decision Making Framework
2.13 Cloud Computing Worldwide Scenario
2.14 Cloud Computing Scenario in Indian Healthcare Sector
2.15 Chapter Summary

CHAPTER - 3: COMPANY PROFILE 71-88

3.1 Introduction

CHAPTER-4: LITERATURE REVIEW AND DEVELOPMENT OF

CONCEPTUAL FRAMEWORK 89-97
4.1 Introduction
4.2 Theoretical background for IS Innovation Adoption
4.2.1 Theory of Reasoned Action - TRA
4.2.2 Theory of Planned Behavior - TPB
4.2.3 Technology Acceptance Model - TAM
4.2.4 Extended Technology Acceptance Model - TAM2
 4.2.5 Unified Theory of Acceptance and Use of Technology - UTAUT
4.2.6 Diffusion of Innovation Theory - DOI
4.2.7 Technology Organization Environment (TOE)
4.2.8 Lacovou et al. (1995) Model
4.3 Literature Review
4.4 The Proposed Conceptual Model - Integrative of DOI and TOI Model
4.4.1 Research Model
4.4.2 Hypothesis Concerning Cloud Computing Adoption
4.4.2.1 Hypotheses about DOI Innovation Characteristics
4.4.2.2 Hypotheses about TOE Context
4.5 Chapter Summary

CHAPTER - 5: DATA ANALYSIS 89-97

5.1 Introduction
5.2 Data Analysis 8
5.2.1 Demographic Information 8
5.2.2 Survey on Cloud Computing 9
5.2.3 Psychometric Evaluation of Cloud Computing Adoption 10

5.4 Chapter Summary

CHAPTER - 5: RESEARCH METHODOLOGY 89-97

5.1 Introduction
5.2 Research Design and Method of Study 8
5.2.1 Research Design 8
5.2.2 Sample Design 9
5.2.3 Data Collection Methods and Techniques 10
5.2.4 Tools and Techniques for Data Analysis and Modeling 11
5.3 Developing the Questionnaire
5.3.1 Questionnaire Development Process
5.3.2 Questionnaire Design
 5.3.3 Administration and Distribution of Questionnaire
5.4 Chapter Summary
CHAPTER - 6: DATA ANALYSIS 121-141

CHAPTER - 7: SUMMARY AND CONCLUSION 170-175

9.1 Introduction
9.3 Summary of Findings 157

BIBLIOGRAPHY 176-200

APPENDIX 194-200
Annexure-1 Questionnaire for Health Care Institutions 187
LIST OF PUBLICATIONS AND PRESENTATIONS 201