Available for 24 hours from § July 2023, 11:00 GMT Guidance to learners: This is an open book examination. Itis not invigilated, and you are free to use any learning resources to which you have access, e.g. your course notes, or a website, ete By submitting this completed examin: for marking, you are declaring itis enti your own work. : eee is evere penalties. Knowingly claiming work to when it is someone else's, which carr This means that you Fhust not collaborate with or copy work from others, ‘The examination begins with a realistic scenario to set the scene. You will then need to complete a series of tasks based on this scenario. i — is gaily JUS) DDE ga Tagan ST saan cai th al = Baa 2023 slay 5 on bay Hote 24 baal Cte SLA eis 11:00 dots! eu) som MRosestsamsan pldbdcal 3 yall Job cals lg] Jpeg! Ss 8 Sd Ay] 8g] Cla dLe JUtall lec apes! sdstlb cllae al (Cpa) Bebe ‘983 ASLe 98 onli La Ob eledl ot ple! 5 (Bi) 98 251 Gadd dae od Sapa Obste gs ails pike Grog Ole! Ley gull gall ge Alen JS] yf CU ay cian sap tinal in Je 2pEach task will consist of one or more questions. Your responses to most of these tasks should wholly, or partly, draw on relevant information from the scenario. The task will clearly state the extent to which this is required. The marks available are shown in brackets to the right of each question, or part of each question, This will help guide you to the amount of information required in your response. demonstrated. PSII a She Oe Faye FB flgall upline e399) tain SI oe Ge aball Ol Slagle! Je BETES “spt igllae Seda Si | C9291 Aaa) orien ws C38 ow Spe BS dota Oley as sje Sh Ula S ene de Jide is bog§ Uh Clays ote teagan wehgle| B Upllaall Cilaghaall In general, one mark is given for each (SU Belg dpys cllac| air ple to correct technical point hat leary “Cee ace eas ins Avoid writing too little as this wil it difficult for the Examiner toamand farks. connection with the Stenario. You are not expected to write more than 3.000 words in total Try to distribute your time and word count proportionately across all tasks. Itis recommended that you use the available answer template. Please attempt ALL tasks AUS OY CLA oye Whee aI US Cas erin SI Zosall Ye Coal a ane sSleyull 13) LLY! aut GI Jatreall pe Go Mia 03) ole de gal | GEIS) ELLY si pail bY LS bole O35 oI eS) B428 3000 gy AS) AUS elie 39 feel ale Sy CAN ste by ag 5h Ula Aelge ve (2255091) Mat) gps hal geo cl fed gues Ja Ustae ole( Garden Space is a large, independently- owned garden centre in a rural location, open to the public seven days a week. Ithas three sections: * the indoor section selling homeware, houseplants, and furniture; * the outdoor section selling plants, gardening equipment, and outdoor furniture; ++ the warehouse, where incoming and ‘outgoing stock from both sections are kept. Customer access to the warehouse is workers, part-time workers, and @ ma who reports directly to the owner of Space. Working hours are between 06:00} 19:00, and the store is open to the fjablic between 08:00 - 17:00. Recently, the outdooteam leader (OTL) retired. Several outdoor workers applied for the role. ‘A worker who has been employed for 12 months was successfully promoted to the OTL position. One of the outdoor workers (worker X) has been employed at Garden Space for over 10 ears. Buty Allen 2S sSyo 92 Garden Space Fae aoa ost « iy Bye laine spladl BB oo OsSn9 EyeeI J ell Adal 1g eee Gl JST andl « shite SEy Ayia) Lily Chaney RAS gu gill Gola eal © GE OUSIy Sal NS EFaulle J EH cqamall 95 ya yalally gous pogiauall J] Steal! prohibited. Each section has a team leader, full+ti Cee aw cay dag Jie ple calles Ju Garden Space J! Wle JJ s-ble 07:00 > ne 06:00 o Jol oles Sela Ge aap cote ally cele ssa 5200 > Leas 8:00 pel dy 5 Lol 5455) S595 Ulead ye dll pa (OTL) ule ‘api de Ugeaal gots) pal 12d debs 6 gi LW LES os endl 3 SB oe Jl Clay ald yg OTL gull atl) Zul all § gual tol ae “Spin 10 oo ASY Garden Space G (KWhen the new OTL was announced, worker X said to another worker that they have no respect for the OTL and would not be taking instructions from someone who was so new to the organisation. ‘Ata recent bi-monthly all-worker meeting, the owner of Garden Space proudly informs everyone that the accident book shows there has not been a serious accident at the garden centre in over four years. However, they tell all workers to “continue being mindful regarding health and safety, Especially now that it is almost summer, and often”. The owner then goes on to say GUE BAI WE ge OEY pS late Vas] AT ald X Jalal Jl «OTL asl + Slagle Ble Gp da etal ow Aaliial Gye gat caleba gard Geet Goa Elaiel STG Oi Gan! Garden Space LU ab Coal AN 3S pl Al glby algal GES gui c+ ASI de garden centre § hs NFS Gobatdb" NadLally 13 pall ad 281 OI ty OT! dole outdoor plants are being watered more oe tl eS ees ball GLI ig! “please be careful and use slip warni where necessary.” At the end of the meeting, the owner welcomes at discussion and questions from W Electric pallet truck traini Electric pallet trucks (ERIS) are used in the warehouse for movitigWeavy stock. ‘The outdoor manage? (OM) has recently had feedback from their own section workers, Who say that it is hard work using manual pallet trucks to move heavy products. In response, the OM has purchased two EPTs for use in the outdoor section to replace the manual pallet trucks. AB J "apa sue IDI Ye iow Fate gly Wall my « Elta! wJlasdl 2 dlsusly Siyyg6l Sao Ye Cal B(EPTS) A540 Cubdl oto Ls psa “II pal JED Gage al 15354 (OM) gull ead! pe gall ody olB aaah Glue go wigs BS pA) bo L plat Of Gala Ls las Abas! Glaaiall Gull pull yale GAS! IS delay EPTs aSb SII obaLidl yo cit! OM. Bac id pall Clin aly (goed pel‘There is a new designated EPT storage area outside, with clear signage saying ‘trained workers only’. ‘The OM knows that some of the warehouse workers have experience of working with EPTS. They therefore ask the OTL to request that a warehouse worker trains some of the outdoor workers. They tell the OTL who will need to attend, and this includes worker X as well as the OTL themselves. The OM says that the training needs to be completed before the new summer plants f are delivered. ‘The training session is organised for thé. following day. The completed se includes training on the existing warBhouse safe system of work (SSOW) What to do in an emerge! demonstration by the t worker. Each new EPT-trained worker is also provided with the existing warehouse written procedure for EPT use, which includes the following instructions and information: * Check the machine is touse. good order prior Faavccke Sule (gd Mihi sta UL EPT Sb QI otaLal Ji5 pep) Shad" gid dowly UB LAR OTOM ult dll de yay ee deal Ge gpd Ole aginall Je oe lly eI -EPTS 44,450) OGL Ge lly SIOTL GuyLsll pul yb ab BLU a Coy pogtaall Jule PIE qu pull zyLil eal ple ag «spel 2 OTL guts euilly LYE X Jalal Jay “8 OTL gull pe lo gots aul ppb SS 2 gud Jb Juss I ae Sua JE py yy Radel li GA Saal pS Je yp Lalo gas lad) (SSOW) lel cteagtanal pa Cay Lag ¢ EPTs 5,49) OL) US G0 dat oy «gba Oe Gy “pall Eagtuall ae es cell ate) Steal US 955 Lal at SS IVEPT Ail, g6 SURLY agua pda Gogianald dled! AagSal aes lg CEPT ASL gS! obaLadl * rH laghaally laLty¥h JS be DEG HHL ga sSi gsc!'* Users to wear steel toe cap boots provided by employer. ‘+ Importance of adhering to load limits. ‘Plan and clear the route to be taken. + Avoid slopes. Pull, do not push. ‘+ How to stop the machine and apply brakes. * Store safely. The procedure was explained during the training, and the warehouse worker Aad G13 ist pisinall Gay OC ote dS os bis Sg hell oo deal soul ogy pl@d! deaal e ON are GI dupa Genes Lads Slu3 so )atall Gias & Boece BBall Ye ladally HL GLY) NS sa aga by yal dl Lado d LSI ll B caleba as Gogianall discussed with the outdoor workers how the | C20! Jaall pais wile, 29! CaaS Sar procedure and SSOW could be adapted f VS a poll aud § PLULADU SSOW outdoor use. The OTL also told the w that, where possible, they should only, the EPTs during quieter working there are fewer customers in tite section. The accident Two weeks later, a dativery of large potted trees was due to arrive at 07:00. The delivery was delayed and arrived at 11:00. Once the delivery was processed by the warehouse, the OTL was notified that the new products were ready for the outdoor section to collect. As it was now peak operating hours at Garden Space, the OTL instructed three EPT <4) Jia] OTL gut aul Go8 te LsSl ple pgale cay « Sal La deal! Silele UE Ladd EPTS Asb,g501 oe Usl ae aa G38 Laie Iegsa 3831 “gue qu hal eabut BS pr Mp0 shall 04 OB 6 ne gel ag eens peadll 516 07:00 deta! 3 eles: pabaill Cilelyr] JLo) 52009 .11:00 deLall OTL Gul aud yd NS Us leer Gale Byard! Oba ab WBa5 J OSI SE Laat lel. obs 28 8 je was « Garden Space J! @trained workers to put the new products on display after 17:00. After the OTL walked away, worker X sarcastically said to the other workers, “that is a waste of time” and “we always put new trees out straight away”, Worker x took one of the EPTs from the storage area and went straight to the, warehouse to load up all the new products. They pushed the EPT from the warehouse to the outdoor section. The main pathway was obstructed by customers with trolley S Frustrated, worker X decided to the EPT down a narrower path between ‘two long raised planter beds, to the end of the planter, did not see a customer, front wheels of the customer's foot, crushing it. The customer screamed, which panicked worker X, who forgot to apply the brake. The EPT continued moving forwards rolling over the customer’s foot again. The EPT then crashed into a wall at the end of the path, ise BIN Sle OTL GIT pul eT EPT Ab (SII OaL Je gaye 15:00 26 Ld) aay Sel Gbecaall OTL guts pal 33 5athe any a6 opp85 lal Le X Jalal J Seed ge sls goa” 9 "Syl Ange Syd Je Gall g Banke pg ie Ll ae X Jala ih 39 Cpjtl alae ye enced fasta Ryo EPT sb g5) SoLill aby lB Stall OS gyLsd all J] gogtaal Gob Dla Ls ge Laie gal Sbyall Ogadseing See LY pay la ore X Jal 3 Sed ee Gene ae Jal EPT Ashe des late soaye oslsb int 2) Syl deg] Ug IX ala add pS ee hls OF Gass X Jabal Hel] Lawl egy gl pL] ou SEPT 4a) e936 X Jalal ht ae Oil Ee EPT dipLidl Choly @iKall Ye Lat! eal psd de Goud (a pl Sal May EPT da Lall Conslaval gb 465150 glad LS‘The customer's screaming alerted nearby workers who rushed to assist. The first- aider on duty carried out emergency first ‘When the OTL arrived at the scene, they called the emergency services and notified the OM, effectively following the emergency procedure. ‘The first-aider stayed with the injured customer until they were taken in an ambulance to the nearby hospital. When the OM arrived at the scene, they instructed workers to cordon off the site of the accident and for the OTL to take worker X (who appeared to be in shock] to the garden centre office. ‘The OM noted that there was one customer who witnessed the acldent She OM asked if the witness could remaai the garden centre to give a with statement. The OM also asked the cu; could record their conversation, and the customer confirmed thf they had no objection to this. The°OM instructed workers to calmly direct the remaining customers out of the outdoor section, before closing it for the rest of the day. After speaking to the witness, the OM talked to worker X in the garden centre office to calm them down. {p69 Goll ongy ill lanl 43 Jena Eee Lekthy ghd] anal pl SutcLinad 8B hog Laie 45, UL! AUQ9) OBLAY! 236d) 98+ J} OTL caytil anl eu ode ily tgslgbll Glassy Jul (ylghll Sle =! ELSI gd OM Gull slab Sty G> heaall caall go Ug Gaal 2S Atal J] Bla] le Bald yl N jade Jaog laste J Sabul OS A 3 6 ist oly este Ate g Ik Gal) X Jabal OTL garden centre WSs J} SP scm pues ate dls Sales gs Moly By} Slim ABU SAY OBI OM ule! ead Sa154 SopU garden centre ¢ «lid! als seal! iol OM gts pall ta Jl ASI, ( sas Jinad SKHl OB) Lae WS de elie! gland Gal 4i Joell IIAAIOM GUL andl ate sesh al gil et cll Saal dens! “pal 4 DLE] Sc LA feud le CSI «ABS J} Cote tay garden 2S» 3X dala JOM guid! Sagi centre‘They asked worker X if they could record the interview and could worker X describe what happened. Worker X confirmed that they had no objection to the interview being recorded. ‘After sending worker X home, the OM retumed to the scene of the accident. They recorded their observations on their mobile phone and took some photographs of the scene. ‘The OM gathered the remaining outdoor workers to inform them what had happened, before sending them home for the rest of the day. Worker X was unable to return to wor a week, asa result of the accident. Tsk: The legal reasons for aon safety management 1/ What are the legal health and safety at ns for managing jen Space? (08) ‘Task 2: Health and safety management systems 2./ Part of a health and safety management system is having good leadership in place. Comment on the positive leadership at Garden Space. (13) Cae ee eS SEY OBIS Le X aba JL aba Eid UX abel Giga Sly asta Aj Liall Jue Ye acl jel pe aS X pe Cle « ball JX Jabal Ul] ey PB Sob OS ULOM gute! ead! Ugersll Als le aadte mais EAD ASL Esipil yall sary Lily Jueg ee > La og Gull en spud Aad ial Jl este] “ala dn oul Aowall 12 45 SHA Glu iI 21 dagall Harley deal SY Aisi LMI BL /1 © Garden Space gj &SLaly La ge gle (13) SpaceNote: You should support your answer, where applicable, using relevant information from the scenario. Task 3: Safe systems of work and trait for use of equipment ‘A/ Comment on the effectiveness of the warehouse safe system of work for using EPTs in the outdoor section (08) Note: You should support your answer, where applicable, using relevant information from the scenario. Be Cele pe oy HE ya SIS lala pLABLIL atl on Ae epitly ALAR Jal dali 33 dagall Canal placa! b.o3) aa pls AIS Je gle /T GEPTs StinLitl lid) gayi (08) .pot5l! eal sspbanll oe sel et tit NN plata «eld Ib ed aad gu tinall Yo tle Jo B/ Based on the scenario only, comment on the effectiveness of the EPT training. (1 (10) -EPT otaLall Je Qyatll ILS ‘Task 4: Workers! duties in the workp| 4 /Assume that the International'qbour COrganisation’s Occupational safety and Health Convention 1981 5) and associated Recommen Occupational Safety Recommendation, 1981 (No.164) have been adopted as regulations in Garden Space’s country of operation. This includes the actions required at the level of the undertaking under recommendation 16, and Article 19 respectively. Comment on the extent to which worker X's acts are likely to have contravened these actions. (10) 10 oat Sef Jlaall Ohely 1d dagall pall Jaa dalace ASU Ot sail /4 (155 p¥) 1981 gal Zonally AadLul Asda! dogs - R164 lg Alas yall duorgilly 505 (164 453) 1981 « Acgall Srey lg elses Bl ald § cal, lastace! lel 29 Jay Ing Garden Space Apo gill argap gail! Sgliae Je digllaall slg! de 19 Balally 16 Judi of 43 223 Sill Stall de gle (20) «cel, oon CS 3" a! JalalNote: You should support your answer, where applicable, using relevant information from the scenario. Task 5: Emergency procedures in practice 5/ Based on the scenario only, comment on what worked well with the management of the emergency. (11) Note: You should support your answer, where applicable, using relevant information from the scenario. ‘Task 6: Accident investigation A/ Based on the scenario only, what wie did the OM take that helped to secur: scene? (02) B/ Based on the scenario only, ony immediate actions were taken follwing the accident to gather informatigh for the investigation? (07) Task 7: Human factoFs A/To what extent do organisational factors appear to influence health and safety behaviour positively at Garden Space? (13) Note: You should support your answer, where applicable, using relevant information from the scenario. Be Cale pe oy AE hall SIS lagen pLABLIL «eLasdd! atnlloe Ausleall b Glghall Celya] 15 dagall Be Gabel 8 laid gu tinal le oly /5 (21) d6slgbal 53} we Coes Bay! Clea ple add gba fe te Qa coed ay ASL 5 Udy (07) § deal claglee Baha algal 17 dagall Ail Julpall ol ge Soe lI Beal OLS Le youl Say 38 (13) $Garden Space ¢ 4ssLully se « Cbile ea of cay lode WAN OIS Olaglaal parol «Less! glad ga nB/ What individual factors are likely to have influenced the behaviour of worker X? (08) Note: You should support your answer, where applicable, using relevant information from the scenario. Task 8: Identifying data used to monitor health and safety performance 8/ Following the accident, the owner wants to determine the effectiveness of the organisation's health and safety performance. Other than legal indicators, what inal Lp Le cig) Chagall BDL information could be collected and exis LAGS lyslucianly Lena Sas, health and safety performance indi (10) 3S submitting End of examination Now follow the instructior your answers. Oday GI aaa Lil peso (08) SX Lalu! sgh Ge or5 ad gS ie « elie ea OT Copy bode lyalI 1S Claglnall plasiuly eLeS9! spell oe AadSauel] GLYN tod 18 Aagall AadLadly Sova lal Aly} spas ed ou E989 Gade / 8 sansa as a . Aedes! y’ (10) S4duudly doxrall ST ANS Lig pay Hotell lglg 12pen Book Examination Task 1: The legal reasons for health and safety management 1/ What are the legal reasons for managing health and safety at Garden Space? (08) There are many legal reasons for managing health and safety at Garden Space: - Ifaccidents rate increased due to fail manage health and safety at Garder’sp3ee, this will pay labor inspector attention tp the Garden Space = its legal requirements tr safety at site, inaging health and = Iflabour inspector visits the Garden Space and finds that they aren’t complying with the legal requirements he may apply fine against Garden Space organization, - Enforcement notices such as (Improvement notices) may be issued by the labor inspector, and that means Garden Space should apply certain measure in certain period of time. tae Ge BATS a a te Cela As gal: Rael Joy As gail) a 1 Lag Lomatly sans hy Sota at a by (08) Gere n Space ually = toga Aamo LDU y oh Dial an gal Jane Ba He = BE st 9 IF By all 8) oa CATE GT an le A a ale yt gig LOL Fad 5. Seay ot A Lana Se alle ld 1) as gl Ciacl ay Yel Sa 5 Gate IPL ada e Gul A yn woe AY) Gia MAY CAF al 6 4h in ky sal) eke J on (Gul lanl Gil ee 2 Waa le Gay ape a) Sd ome~ Also, Allthe activities in Garden Space (Indoor, outdoor & warehouse Activities) may be suspended, if there is a serious noncompliance with health & safety requirements. ~ Legal actions taken against Garden Space may damage Garden Space image & reputation, and if this happens it will affect Garden Space financially = Managing health and safety at Garden Space will reduce workers complaints & reduce suits from workers in the civil courts (tf workers raised a suit against Garden Space & won the case, this will affect the company financially). Toy Ai pe GWG Seal Ap JSD WIS AREY!) Ge G2 oplad, ial pte ls ofS 13) (G3 ginal y Aral y Zoned) MLS Faniye seca SAN 4s all lel yal = Ranta fay pee pa Sf Go 2 i Le Spd Sy Gee on sual 95M eae ae ge lal 4S yBU) gle aS gpd yay ~ Garden Space top Managements, and ome OF ADL y Rauwall og ode LS dal gy af may face legal actions such a fines or eve prison if managing health and safety at Gat Space failed. . - Finally, all these mentioned legal prgblems could be avoided by complying pth the legal requirements, coal img) alll ha gi ia} "HDL y Hana 6) CL Ag ih Sud oda JS caias oS ol - Ag pill Cadbsaly a sy) JME yo 8) SuEng. / Khalid Atta Almanan Mohamed NEBOSH Certified Trainer NEBOSH: Open Book Examination Task 2: Health and safety management systems 2./Part of a health and safety management system is having good leadership in place. Comment on the positive leadership at Garden Space. (13) There are many positive points regari leadership at Garden Space, which ha: good impact on health and safety performance in the organization, that in the following: ‘can see - Garden Space top martagément conduct regular meetings witht of the workers, and safety issues are considered in the agendas of these meetings, such as the recent bi-monthly all workers meeting. - Top management in Garden Space encourages employees to work and act. safely (e.g. in the recent bi-monthly all- workers meeting), as mentioned in the pp UD dal 6 (Ss on 98/2 Bhi aes Ss Ada eal le Ge (13) Space aan Shy Lh Sela YH Lie ppl as Hd Ay eyes 8 Uh dane gl aL AE SLD Hesal olT Ge on it le gb A 5 8) LS eo ee alate Shela LLY) is - Ae gh a iy RDM Yay « Jal elie! De lela YN ola uel dylan i 8g ppl Gnas Jul ape 2 UE ape od Gall 6 YN gat FEA ae le) al Lele lap ggesl SUN ag ell eat LER BUI ld Sie ys US (Lalscenario that the owner informed everyone to “continue being mindful regarding health and safety”. - Due to the positive leadership the accident statistics show that there has not been a serious accident at Garden Space in over four years. - The top management pays attention to the workers consultation & participation, as mentioned in the scenario that the owner welcomed any further discussion and questions from workers. - The top management listens to the workers' complaints, for example the outdoor manager received a feedbaci their own section workers regarding E| - The top management is very sige, they provide necessary resougcesy4s mentioned that the OM purehiased two EPTs for use in the outdoor seckion when workers said itis hard work ustpe manual pallet trucks to moving heavy products. - Also, personal protective equipment such as steel toe cap boots are provided by the top management. - The top management provided safe storage area specially to store the EPT. GG GA al ga geal iT Raddy dowels Chgaan) gl dalasyl soba ks - Apis Coa A Sl 2 SEs ge) Oe JS) Be oe 8 Deal § Ly asad Gal 6 LY GIs — oh ge al US ogi Uday tll gi lke gly Gas y Lal Jat Dea 5 $52 hall 291 aa» PIS pal eal A SA Jae pet Sat al Sata ils Fike SN hl Le a pads ae AS eb ill eels Ul soy — Ol 6 21 ALN pall FSGS US da UN oh ARN Hy gS MI Os Oe GE al 43) lath JS Lie 18 al Cag Ja gyal Mal) Cy ghaktay Ayal Ba ntl All Slane abt gy Lgl - SOY) DE Go eal Ll 3 Sn Mal Hols Maal 955 laa UL 8 oY By = Ha ell Mah A. = 958)- Electric pallet trucks training was provided to the outdoor workers, as the outdoor manager requested and by his support. - The outdoor manager participated by himself in selecting the attendees of the training, as ge ordered the outdoor team leader to be present in the electric pallet truck training, and this will have positive impact as top management participate in HSE activities. - One of the positive points that there is a written safe system of work (SSOW) in the warehouse. - Good communication methods are followed by Garden Space managems such as providing written procedure t electric pallet truck (EPTS). . - The outdoor manager parti himself in dealing with th - The outdoor manager leaded the accident investigation process by himself as a good manner from him. yt AI he Ge a ss ea ga J pl cual 4S Se g0885 ge Jal pal pte lb SSI Aas a a all te = oil 3b yl Sys ol oy pal Aah a a sal ce go J to gle NS Spy hale Sl aay Recall aatsl i Gall 3 Lay Las Ally a ea OVAL Bal a= Eo sal Aa gBe B29) Sih ye Baye Jad Gob acs ~ ‘gli ye phase OB elyal abst Ast Sl Sale i Aud go LAN gual) yaa LLB Se Sepa Qed yl am Saal I sisi A Gia ee go I) pull yas a - Ais fae Bl Gh dudly Callpen Book Examination Task 3: Safe systems of work and tr for use of equipment ‘A/ Comment on the effectiveness of the warehouse safe system of work for using EPTs in the outdoor section (08) Note: You should support your answer, where applicable, using relevant information from the scenario. . B/ Based on the scenario only, commefton the effectiveness of the EPT trainingx(10) ‘The warehouse SSoW regarding using the EPTs was not effective in the outdoor section, and here are some of the reasons :- - The SSoW of work should be made after identifying all the hazards associated with the job and then provide adequate control tae Ge BRS ne a te Cla A Ga tae Ae aa ply ALA) a alas #3 Aap lana plas A ONG) ae As te pall 2 psa 6 gal Ng" (08) go 3a! Yate « tila) pe of Gane sland ESoall cpa Maal CNS ci geal plainly « elo ty hc dy Jip le aly (20) EP T Aste) gle a pl Alles laBtay Gla Lad 0 Jal as oS al ll Es eS a = AN a ie Jah gee esau A all A ee cay = Gas eg he a LLmeasures for each hazard, the thing that did not happen in the scenario. - Workers have been advised that they should only use the EPTs during quieter working hours. And the hazard of the presence of the customers and the crowded area was not considered in the SSoW - On of the negative points that there is no SSOW to use EPTs in the outdoor section, and the existing SSOW was for the warehouse. - it was better to develop Safe system of work for the use of EPTs outdoor section, Because The SSOW in the warehouse developed for the people working with &RT inside warehouse, and not including tt outdoor workers. ei section workers was not outdoor section, the thit delivery of the safe system of work, although he did his best to make the SSoW fit the outdoor section - the good thing that in the training the warehouse worker discussed with the outdoor workers how the procedure and SSOW could be adapted for outdoor use. ‘And this seems to be positive points. Say a gl ep hs GEDA Sah al gb PTS jeal pladial 5 yy poy heal aes = Sy logan 89) eal) Gels GDS ad Gens jal) 4GbDy oan yay ghd jh OA eal Ubi 4d lie YI of ay ab Gaal plsban Yash Aula lh oe Ge = peill gh EPTs Cua plas Gall eRe \7 si Jae US yp das Jet on AS - Ngo JAN gull A EPTS U plas) opis pd ga gheall gi Gel Jaall plas ody « Basal) Daly cgay Cail Galt 9 Ja pull Quad ge ulall aadll Dee Gaye gill atl ~ 5) eel aga al eal Gf ag oS asl alas oy llad le (SLL) Spas Ass Jeol alee s Jad Sis at) con coo ASS) pull alle Gal asl Sate By pt otha ag ll = GS ge Jal padll Gull Qa a fall Gat Sl all US GS Sag AAS pall A AslSY Cile gly gles] bible J uy- some of the warehouse workers have experience of working with EPTs, but outdoor workers don’t have any experience. - The accident that happened in the outdoor section is also an indicator that the safe system of work of the warehouse was not a safe system of work in the outdoor section. - The SSoW requires monitoring and supervision, otherwise it will not be effective, in the scenario the OTL did not expect the workers to disobey his orders and left them alone, - The SSoW will be more effective if it include consultation and participation, the workers will will be more commi rf . - The SSOW did not include a conti measure to limit the access tagh@EPTs during the presence of th - The training on the SgéW was not adequate, as it did not change the wrong idea of the worker X regarding moving the products (especially the large ones) during the presence of the customers. Giga) Clea Qos gan icy — pall ft Goll Sy « EPTS UI ga Jal 5.8 J pend ual gol OFAN gual gf ghy gl Sata) GN Daa ls Gh gle 5p a pul A Ua ae gl 3S a ga jl weal! Si YAS yal ge als ly « 385 S54 gb RUBIA Sad 05S OH s wa dee od all due sal aS iy Dus poinseniesae- »\pes CS Cpe AS Utd 9 Ud) Qa a tal Ssh sal Sai ja} AV! Jal ls ga - aH ty ST al Se ll Spe oe Odell as Mads ed Bal las gle oy yl OS a= Lah X Laka Aidala 6 SAN) iy a Se ABI (ie pS Las) chai is ly all aynB/ when it comes to the effectiveness training (Electric pallet truck training), we cand find there is many positive things & a few negative one, Starting with the positive points: - When the two EPTs have been purchased by the OM, he put workers training on his consideration. - The OM directly arrange the outdoor workers training by the warehouse worker, - Aclearly signage saying ‘trained worl only’ installed in the EPT storage Be: - During the training, the OTL, presence in additional to attend the training, and indicate managemen jeople will is positive point - The training session include many different topics such as safe system of work (SSOW) for using EPTs and emergency procedures in case of emergencies - During the training practical sessions demonstration by the trained warehouse worker. ep) Gy all eds yA gle Late sgsall Ba fp (gS Ll Ce gal LAN Goamay GOAT eM Gye yds BS, ley els A gSll Mahl) Cle ol yt Slane - 5 Rg BAD pul ys aly eld al i oa 8 ll pe p= bee ASN pl A Doel as €2sual Ga dae canal Qual ideal 24Y agg - PMN Ge oy 58 Tibi Gs ha 4 4S SAD ed Ge Soe coy alla - Sa gale I AILEYL Vt sot ylay) Aa abe sca il Gy ange $151 ah gl co spell yy yl 8h yacat- OST Saal las Sta ia all le gta gall lel aly Aika eS! All Oye haga “is Nghll CYS GSLs lhl eth anes he a cle lin = svouall g2 sual dd- during the training written procedure provided to the new EPT-trained workers, in these procedures written how to use EPT safely. - finally, OTL told the workers that they should use the EPTs only during quieter working hours when there are fewer customers in the outdoor section. ‘The negative points regarding the training is that: - The outdoor workers trained on the warehouse safe system of works , not on the dale del yeas Gal ede pales Gann gilly oh Sl gual ool 43h Ql go 3 pull Gye ysl lus - “ly eST I Cy o AASSL pple ny (Use ib Ta se SN all clea GS, ail gh Shall co a aes OS age dl 7 Gis Lad hat UDP oe a Jal pall gf la - Dyer Ass aly pa gall A al Lae ig Il all A Jay Gal outdoor SSOW. And The only good thing happened about that warehouse worker [jae oh yp 2 gl aa) aa gh ep h discussed with the outdoor workers ht procedure and SSOW could be adapted for outdoor use, ei - itwas better to develop Saf work for the use of EPTS workers on that. Ge pull ball gs 8 a gil CAN Dall gy 6 Gs tas pal pal pasa al Jac Us ay hs at eS = pall ob 4a gS) Mabel Ole plana’ sal le cially lg a Jalpen Book Examination ‘Task 4: Workers’ duties in the workplace 4 /Assume that the international Labour Organisation’s Occupational Safety and Health Convention 1981 (No.155) and associated Recommendation R164 — Occupational Safety and Health Recommendation, 1981 (No.164) have been adopted as regulations in Garden Space’: country of operation This includes tha actions required at the level of the undertaking under recommendation 1g¥and Article 19 respectively. . 5 h worker X’s Wvened these Comment on the extent to, acts are likely to have coy actions. (10) Note: You should support your answer, where applicable, using relevant information from the scenario. ‘There are many evidences from the scenario that prove that worker X's acts contravened & violated his duties toward health and tae Ge BATS a a te cla A Ga: Usa Daal cited Slat) Steal y 24 Sagal Ay Loehrer (155, ,) Beste dana, LOU he AF - RGA Uy: ALS pall Ane gly 1981 + Aig davally LOLA sy il all of ails wsdl 6s S Jel a1 Jay lis y Garden Space u} “oe th es Ses ge le ll ag! sl gle 19 sd 16 Saal Dall ol 4d pai gil geal gle le (10) Sapa viow Cigat Ut Lent! ae 6 lila) get of ny ane ge pl ja Mall 13 Ca geal lS ABS ly 9p Mia cya ALY cya apn han Hancall sad aly CS X alll Jal gisafety in Garden Space, and here are the details: - Worker (x) didn’t take care of his own safety & safety of the otgers who may be affected by his actions, and because of his acts he caused an accident that was mentioned in the scenario (when the EPT front wheels ran over the customer's foot, crushing it) . This was totally his fault. = Worker (X) didn’t comply with the instructions given by the OTL (to put the new products on display after 17:00), & took the EPT and loaded up the new products to put them on the display before 17:00. - Worker (x) didn’t co-operate with the employer & the other employees, as he Said he has no respect for the OTL andwould not be taking instructions from him; and he did so and caused the accident. ~ Worker (X) actions (rel and acting recklessly ) could have motivated his coworkers to disobey the orders and may be cause more accidents. = Worker (X) used the EPT in the outdoor section while the pathway was obstructed by customers, and ignored the fact that the EPTs should be used only during quieter working hours. V7 ASL so C2 Laaage A LDL y deel BAT Ey Aad (XK) eal gig al = a Ll Cn Alls 9 85) Gl Sas Lae) y jin gb 5 Sb) Stal a SR eS) Mal & pl UY) Odea “Laas chs tie IS (ginny pel ‘aid gat Sa 0) Saal ag = Neo quill Ql a (TOOL se S350) Staal Ga W Jan Gs Sl Dahl de Sly 17:00 2 SS tye pl Bape Daal ann Q(X) Saal oi ol - pong YA DU bye cy a yl ally ie Shas Als Oy a 8 el ae “lal gf Gud alll Jad Sy apatlly el ak) (XK) Saal Dal - AAD) BS I Be (Ca 80 al os 5d AE, pM eee gt Del lal & Hy pel) Matt Hy ya (XX) Jabal plas ~ cslaall eDbaall GfS Lady geo LA pull 8 del pe plusiial Gigs Ail dia Ualasy SY deal Glee Us ald 44 ese- Worker (X) pushed the EPT while bringing it to take the products. The right thing was to pull it, and he was effectively trained on that. - The order of putting the products on the display, was for three workers. Not waiting for the others and trying to do a three-men- task by yourself is nota safe action. Th LED os OX) Li Gall JS chal) az! lh Da Sta 5 6 Sy sgn 9h guna i ye pe due UD GIS clatall yane yl BD ages pla) Dlnes oy AT) BL AA tll Gat chads JoEng. / Khalid Atta Almanan Mohamed NEBOSH: Open Book Examination Task 5: Emergency procedures in pra 5/ Based on the scenario only, comment on what worked well with the management of the emergency. (11) Note: You should support your answer, where applicable, using relevant information from the scenario. Referring to the scenario we can find tha are many things that helped & work wth the management ofthe emeig2ny sch as: ~ Garden Space provided mentioned in the sce on duty carried out er injured person - There are written emergency procedures in place, and the workers are trained on what to do in emergency cases. - Good communication methods, as the OTL called the emergency services and Tams ae DT hon = tha gaa: tt Aaa sbaall of iss) ghll lel al 15 Aapall eee oy ob aly Gul le ol 5 (11) 5 A phat 5a go nas I yd sagtay Weta dal NS chal lay « Be GJ ag gf Wy all LEY Si Jabal ff easels debt ga spall Diag ll sal 3 an Baal) yA pss 02 J aap ald — Si sind gh 2S aw US ual gabe Saeko pb sll Geel uaa hag ne ages gla Ciel ya da A All a le Ge Dall Ga ty is Ns Ca, quill Gye tea dae. ha lua Sh pel oe @bly ce bl Chas Go Jl wealnotified the OM. - The trained first-aider stayed with the injured person until the ambulance arrived and took him to the hospital 6 hal go ad Gina = pial) Ay Glau 8 ys cilany + The Outdoor Manager instructed workers to cordon off the accident site, and he ordered to take worker X to the office because he was in a shock. he Gish all go J ell ye pal - AY GSA GX Catal S86 pals scstall Hane ila 4b S AX eal ol patel all pte Casa as ing Sal Na HAN pal yte Jaa = ) as ay J penal Saal ions gag] Shall pall ph Deal go gall ae al = Aid alo eal jy ay gil nla, al - The Outdoor Manager talked to worker X in the office to calm him down, - The OM recorded his observations on the mobile phone and took some photographs of the scene to collect some information. - The OM informed the outdoor workers, ww the accident that happened, and sent thel home for the rest of the day. . Say JS 1) Lee aj pall ye JL SU ops (Uh Langa of oli aaa - The OM asked ifthe witness coxkg ain at Ag aly ally Garden Centre to give a witnes¢statément, and took his statement.Eng. / Khalid Atta Almanan Mohamed NEBOSH Certified Trainer NEBOSH: Open Book Examination Task 6: Accident investigation A/ Based on the scenario only, what actions did the OM take that helped to secure the scene? (02) B/ Based on the scenario only, what immediate actions were taken following the accident to gather information for the investigation? (07) The outdoor Manager tox that helped to secure t the following: ny actions ene, including - When he arrived at the scene, the MO instructed the workers to cordon off the site of the accident. - The OM instructed workers to calmly direct the remaining customers out of the outdoor VP lol jal gt La «Bab ge inal gle gli fl GIy OM ogo BS pull ose LOSS ae lt le Cole xe Maal gle elu fs “ 26 bly gl eh (07) Sf Gages geal hel a ce sls ga J pall ge iy saa Se Syl gle Cee yl eas al day Cathal GJSe oll AS guay ale = Saal bye Gk 4508 oll heal go Bal anal ate Gey) ~ sa ASD pull CS oll ones eel) Kasection, before closing it for the rest of the day. ‘There are many actions taken, in order to take the information for the investigation, otherwise, the investigation could have been harder, and here are some of them :- - The OM instructed the OTL to take worker X to the office (to calm him down and then take his witness statement). - The OM asked the customer who witnessed the accident to stay to'give information about what he have Sap, and ‘the witness accepted. - The OM instructed for thé rest of the customers to be takerpolitely outside the scene, (then the pice is locked and the OM is ready for the interviews. - The OM made an interview with the customer who witnessed the accident, and recorded his statement. - The OM interviewed worker X and recorded his statement. asia bel 8 Ling il eo SS all pe Joh - Bae) a8 ol) Lala Sab ye tall “(es 38 5 ial geo 16 ull ye lls = el) pe Stage ppl elit) Boal gt “oli aL Sal a ga dal pall yo aby ll ish) SIR ¢ J Gy gal Vala ge lhl all ye Ss deal Se pal ga Akin go J pull oe gal = | Joss otal ago il Sassy X daall a 18 ull poe Qu = 453)- The OM (then) have recorded his own observations on his mobile phone. - The OM have taken photographs of the accident scene to benefit from them in the investigati (a A) El a ee Seoul its le ala alin dhe ISA jy yp 8! gull ye il = 1A A gis ELON StallEng. / Khalid Atta Almanan Mohamed NEBOSH: Open Book Examination Task 7: Human factors A/To what extent do organisational factors appear to influence health and safety behaviour positively at Garden Space? (13) Note: You should support your answer, where applicable, using relevant information from the scenario. influenced the behaviour of worker Note: You should support your a where applicable, using relevant information from the scenari ‘There are many organisational factors that appear to influence health and safety behaviour positively at Garden Space, and we can see that in the following points: B/ What individual factors are likely to ey a ces a ee Tams ae DT inn a ae Cela As gal tg! St dal 27 Haga By Ayala Jal gall gay se gl gl I MDL Mace CAS Le he glad ISS: ot Space sian 9 pesol cay Hide q . tS cake ead ply « slaaiilyl ale « ula) ge. gi Copy “Alka de gyal a tall CHS a geal laa ¢ gl saa ll Apel Sal yall ya pl an ia) BELO Gale ye Bs AS 8 GMS sate CUE Rae i Lai 8- Positive Health and safety culture in Garden Space is one of the positive things that influence health and safety behaviour. - Top management's commitment toward health and safety (talking with workers regularly, and conducting regular meetings), ‘And their leadership that appears in the interaction with accident for example. - The top management has provided the sufficient & the necessary resources, as. ‘mentioned in the scenario that the OM purchased two EPTs for use in the outdoor section when workers said it is hard work et Aka Aull Sell Ae a - Ayal BY) saat Ga OM aye Barkly decal ge Glo 838 il Saal) Aad y Macally all 51841 jh (Laliin Ce Leigh se splay Ql aw lal go Galil Gb sels aed Dal) Spee gle ARSS 24 pl Yall a) cat - il IGS a US a yy ally 32 pal ae 4a — ABS) Pll ce N 4) Qual) i Laie pa Jal Gi gyal lhl Ce gael aah using manual pallet trucks to move heavy. 2) Aaa cane products. Also, the personal protective Wal 5 Yl J ge (LOL Aha Ba) equipment such as steel toe cap boot: provided by the top management. - Working pattern: as the store Rogen to ‘the public between 08:00 - 17:00°6nly, and the workers use the EPTS gytihg quieter working hours only and when there are = Many means of communications are used to deliver health and safety information ‘messages in the garden space, such as providing written procedure to use electric pallet truck (EPT). Also, safety signs such as “trained workers only’ sing. - The top Management pays attention to the workers’ consultation & participation, as sane ¢ sia yal of tye seal daa pray 5 «aid 17:00 - 8:00 de Lull oy hes DIS. yy Sl) Mal Cbs je Qual sae A Sy Ley da ean 3891 al ago SA pull 6D Se Dea Sy ye al paa aga ALD daca Caen Just AIREY ashe ol pal pa Dla it de fh Lag Af gS Ml) Sh "Lid ys'piall lal” a 45d! eal 5 iy Labia! lal 6241 G5 = 6S dll BS ph US cee Lymentioned in the scenario that the owner welcomed any further discussion and questions from workers during the meeting. - The top management listens to the workers' complaints and deals with them, for example the outdoor manager received a feedback from their own section workers regarding EPTs and dealt with it positively. - Proper training is provided to workers such as electric pallet truck training provided to the outdoor workers. - Availability of written safe system of work (Ssow) & procedures in the warehouse, is, also a positive organisational factor. There are many individual have influenced the bel including the followin} fors that may ur of worker X, - Lack of motivation: because the company have chosen the worker who has been employed for 12 months over worker x for the OTL position, the thing that affected worker X negatively, = Worker X has a negative attitude toward the work, and he said that he doesn’t, Geil oA gh GLIA Gay glia JS Juall Sa JS ol Ul 238 nei BB cele syne ly pa yf Gal Gu Cll ga tal pal Aub Cle Ga pads aa call laa ye lay 4 el du pill ae le cup 80 pull Qual ere aghs Sule G2 gual gh lel pay all As a= Sh ng gf al gl aga an 2B ALT X Gall DL he fs gba Dalal 2s 68 4S. p20) Of -gilall aga y ae — X Cabal a (se 12 Se abs gl 289 gp Sal eal Ge Hay Je Toy dah Ge Bi gil ep By De ols gn aga A X all = cally Bs go AS! pall Gye ofa Y 4)respect the OTL and he will not take instructions from him. work, as he feels that the company mistreated him, - Worker X frustration caused him a poor risk perception, and he decided to navigate the EPT down a narrower path. - Motivation: Worker X want to prove that he doesn’t take order from the new OTL, that is the reason why he took the EPT from the storage area to load up all the new products. - Worker X has a very strong personalit that is the reason why he didn’t accep} decision of promoting another erhployee cover him, This has negatively infdayeed his behaviour. - Worker X ambition to one of the factors. ie team leader is = Worker X panicked when the customer screamed, which made him forget to apply the brake. WV gle ety AY Dall ala apd Gal x Gate = AAlalas Clad 46 path ASL po) ane ot X Jalal bls! at ple eS able oy wd Fy hl Bina Jae gh ay bucsia a we N pull a cye jal Y ub dae $4 Coal Bey dad! gn Sua] cy jl dle Vy da yg fy x dal le Al Bh kills pe cae Sjuge Ute gy sal 9§ Gell atl oS) X alall ¢ pale - Tal pl seal ¢ yea Lae yo X lel yea - Sal ge aie ay le LaeEng. / Khalid Atta Almanan Mohamed NEBOSH: Open Book Examination Task 8: Identifying data used to moni health and safety performance 8/ Following the accident, the owner wants to determine the effectiveness of the organisation's health and safety performance, Other than legal indicators, what information could be collected and used a: health and safety performance indicators (a0) The answer: Se OF be ‘There are many information collected and used as he performance indicators: effectiveness of the and safety performance, for example: - Number & type of trainings provided to the workers in Garden Space, such as electric pallet truck training & other trainings. - Incidents data such as accident data from book which shows that there has not been a Tams ae DT a Cela As gal tg! AB Lascial) Cd! and 18 Aga Fades Maal gsi spent alld ys Solel ge ye /8 dana Auda ell ad ne < DLs canal a Le kg gl 2 2 pl) GUS LY SL 25S elas Yaa Se Gl (10) udu decal gee Boag ill La geal pte! las Maly Real LY CyB alas y halal Lady danall ela ad goad 2B ine gle gt coal Laka Sy yall g gy ae = hay Ca She ea G5 haga oS A Aya 2) Sy yall y Apt ag Sl lal 1H pall Col pall bly Sia Col gall Cy = Code € As pte asi ells Saal oeserious accident at the garden centre in over, four years. - Number of the workers' complaints in Garden Space, for example the OM received a feedback from the workers saying that itis. hard to use manual pallet trucks to move heavy products. - Number of meetings conducted every year in Garden Space such as bi-monthly all- worker meeting. - Number of safe systems of work, such as the existing warehouse safe system of work (ssow). - Number of the written procedures, the written procedures in the wareho. (e.g. EPT procedure). R ae as week, as a - Number of workers' absente Worker X who was absent result of the accident. - Safety tours and audits conducted in Garden Space (if any). VY Se cae ae A ise aul see 2 Lae A el JS se - 5) ga JS all pe a Oe le ak ge plata Gancall ya ly git Qld ye gi hac Sid 4 yh Al Ae SUL! Al clog a - oa Ela SE ae go a ae esl gel is Sia AY) Jal Aas ase — pagtaul fb glall oa Jel Vl Sha ayia Ci) af ane — sae olan! Si) G2 jill i al Gs SD ll tg) X aa) Ba aut Lan ase Saal a8 g ual Sad ea pal All Sal) Cyber 5 LOL CY ge (8m.3 cH) cnn 02 aa gh