Standard Supply Chain Services

Customer Handbook
Lubrizol Additives, Asia Pacific

1
Introduction

We thank you for your interest in Lubrizol and its products.

Lubrizol Asia, responsible for managing your account, is dedicated to making it easy for you to do business with us. This handbook, which details our standard
offerings, has been developed to ensure an efficient and effective supply chain for our customers.

In our commitment to being a highly reliable partner and providing service to our customer, supply chain offerings beyond the standard are available, and we
welcome the opportunity to review your requests and provide you with service options.

There are typically nominal fees associated with non-standard requests, which may require additional supply chain resources. Should you need further
information, please contact the sales account manager or the Customer Experience Representative (CER) responsible for your account.

Lubrizol Additives is a pioneering global supplier of chemical additive technologies including additives for engine oils, driveline and other transportation-related
fluids, and industrial lubricants, as well as additives for gasoline and diesel fuel.

We succeed by creating competitive advantages that help our customers be more successful.

We look forward to working with you to meet the specific needs of your business.

This information is also available on our internet website : www.lubrizol.com.

Contents
Order Management & Processing Services /
How Do I Place an Order? ....................................... 2 Packaging Services ...................................................... 15
Customer Experience Center & Hours of Operation . 2 Drums .............................................................. 15
Order Acknowledgment ............................................ 2 Labelling
Purchase Order & Documentation ........................... 3 Palletized, Shrink-Wrapped & Banded Drums
Minimum Order Quantities & Maximizing Shipments 4
Order Lead Times ................................................. 5-6 Service After Shipment & Complaint Handling ........ 19
Order Cancellation …………………………………… 7 Product Return ..................................................... 20
Order Change………………………………………… . 8
Order Postponement Guidelines…………………… .. 9 Responsible Care......................................................... 21-22

Transportation & Shipping Information / Commercial Sampling Request.................................. 23

What are Lubrizol’s Shipping Policies?................ 10
Shipping – Hours of Operation……………………….. 10 Business Continuity……………………………………. 24
Detention Policy ………………………...................... . 10
Customer Pickup Procedure………………………… . 11 Application……….………………………………………. 25
Shipping Terms………………………………………… 12
Tanker Cleanliness & Unloading Procedure…………. 13 Appendix and Definitions............................................ 26
Carrier No-Show & Late Charge
Order Management & Processing Services
How Do I Place an Order?
Customer Experience Center & Hours of Operation
Location
Lubrizol Southeast Asia (Pte) Ltd,
44 Tanjong Penjuru
Singapore 609032
Lubrizol Japan Limited
1-1, 5-Gochi, Taketoyo-Cho, Chita-Gun
Aichi 470-2341
Lubrizol Korea, Inc.
13F Sungdam Bldg., Samseong-dong
411, Teheran-ro, Gangnam-gu,
Seoul 06160 South Korea
Lubrizol Additive (Zhuhai) Co., Ltd.
10F,Park Center International,
1088 Fang Dian Road,
Shanghai 201204 China
2
Phone, Fax, Email
Tel:+65 6264 1644,
Fax:+65 6663 8625,
lzasea.orders@lubrizol.com
Tel: +81 569 72 1322
(0120 72 1322 within Japan)
Fax: +81 569 72 4123
(0120 72 4123 within Japan)
customerservicejapan@lubrizol.com
Tel:+82 2 2184 9432,
Fax:+82 2 2184 9499,
Sophia.Shin@Lubrizol.com
Tel: (86) 21 3866 0366
Fax: (86)21 2327 5725
Jenny.Zhou@Lubrizol.com
Order Acknowledgment
Office Hours Orders can be placed by email or online
through https://my.lubrizol.com/.
08:00 to 17:00 hrs
Monday – Friday An Order Acknowledgement and/or Order
(Excluding Public Holidays) Receipt along with the Terms and
08:00 to 17:30 hrs Conditions are provided within two
Monday – Friday business days of receipt of order. (All
(Excluding Public Holidays) Orders received after 14:00 hrs. except for
Japan @ 12:00 hrs. local time are
considered the next business day)
09:00 to 18:00 hrs
Monday – Friday
(Excluding Public Holidays)
09:00 to 18:00 hrs
Monday – Friday
(Excluding Public Holidays)
Purchase Order (PO) Documentation

Processing your purchase order with accurate and An Order Confirmation will be provided with a confirmed pricing and
complete information is critical in avoiding discrepancies delivery date.
and delays.
The following documents are standard documents provided by
o Accordingly, the following information is mandatory Lubrizol and are also available through https://my.Lubrizol.com :
in the Purchase Orders :
• Order Confirmation
• Purchase Order Number • Invoice / Tax invoice
• Product name and description • Shipping Documents: Bill of Lading, Packing List
• Quantity measurable to Lubrizol’s package unit • Certificate of Analysis (C of A)
weight • Product Data Sheet – Handling Instructions (PDS)
• Price with currency (quote reference from sales
• Safety Data Sheet (SDS), provide your email to auto receive
if applicable)
SDS updates.
• Payment Term
•
• For export documents, contact your customer experience
Ship-to with complete address, contact person
representative
and contact detail
• Incoterm
• Requested date at destination
• Shipping documents (e.g. 1 copy of BL and 1
original invoice with signature)
• Additional Instructions if any

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 Minimum Order Quantities (MOQ) and Maximizing Shipments

• In order to optimize the cost for ISO Tank Container

shipment/transportation and to reduce the
number of shipments, our Customer
ISO tank weight tolerance of ±0.5% is
Experience Representative may contact you
within acceptable variance where the variance
to suggest the most cost effective solution.
is defined as the final received product quantity
• Certain limitations that exist in manufacturing,
compared with the invoiced quantity
blending, transportation and handling
require minimum quantities to be set per order
item.
• Order items requested for less than
the quantities specified below will be For some products and locations, we may have
subject to minimum order quantity fees. specific Minimum Order Quantity requirements,
please consult your local Customer Experience
Representative or your Sales Account Manager for
Maximum Order Quantity (20FT CONTAINER) details.

Package Type Maximum (DRS)

Drums 76-80
1 Tote = 4 drums space

1 Pallet = 4 drums space

1 Polymer Pallet = 6 drums space

2 Pails = 1 drum space

4
 Order Lead Times

Lubrizol recommends using the following lead times for your planning purposes. The following lead times reflect the average time necessary to manufacture and
prepare customer orders for shipment. Lead times do not include transit time. Please allow additional lead time for new customers and/or new products.

We fully understand that business needs can be unpredictable and may require rush orders for same or next day shipment, in order to accommodate your specific
needs, please understand that certain charges may be added to balance extra resources.

Accordingly, rush orders may be subject to a Rush Order Fee (tax included). please consult your local Customer Experience Representative or your Sales Account
Manager for details.

However please note that following might impact standard lead-time:

• Orders placed after country cut-off times will be processed on the next business day.
• New products or first-time customer order
• Credit hold
• New regulatory registration or legal requirements at exporter/importer country

Country Sales Shipment Type Shipping Point Inventory Type Package Standard lead time
Type
Stock Ex-Plant Singapore Stock items Drum 3 business days
Stock (CPI) Ex- Plant Singapore Stock items Drum 5 business days
Singapore Stock Ex- Plant Singapore Stock items Bulk 5 business days

Indent Ex- Plant Singapore Non Stock items Drum/Bulk 12-16 weeks

Indent CFR/CIF at destination port Direct Shipment (USA Stock / Drum/Bulk 12 - 16 weeks
EMEA)
Indent CFR/CIF at destination port Direct Shipment Non Stock items Drum/Bulk 6 – 8 weeks
(Other Asia)

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Order Lead Times

Country Sales Shipment Type Shipping Point Inventory Type Package Standard lead time
Type
Stock SH/TJ Stock items Drum 3 business days
Stock SH/TJ Stock items Bulk 4 business days
China Stock SH/TJ Non Stock items Drum/bulk 4 - 18 weeks*
DDP/EXW
Stock ZHUHAI Stock items Drum 4 business days
Stock ZHUHAI Stock items Bulk 5 business days
Stock ZHUHAI Non Stock items Bulk 10 business days
Outside of
Indent CFR/CIF at destination port Stock Drum/Bulk 4 - 18 weeks*
China

*Please refer to the Stock / non Stock product list with standard lead time in product level;
*Standard lead time varies according to original source plant for Non Stock products in SH/TJ sites.

Country Sales Type Shipment Type Shipping Point Inventory Type Package Standard Lead time
Stock / Non Stock : 3 business days
Stock Ex-Plant Kinuura Pail
Stock items Non-stock : 7 business days
Japan Stock Ex-Plant Kinuura , Chikko Stock items Drum 3 business days

Stock Ex-Plant Kinuura Stock items Bulk 5 business days

Country Sales Type Shipment Type Shipping Point Inventory Type Package Standard lead time
Stock Ex-Plant Vopak tank terminal Stock items Bulk 5 business days
Drum 6 business days
Stock Ex-Plant S-Oil Total Non Stock items
Bulk 5 business days
Korea
Singapore, China
Indent Ex-Plant Non Stock items Drum/Bulk 4 weeks
Shanghai
Indent Ex-Plant US/EU Non Stock items Drum/Bulk 12-16 weeks

If Lubrizol found that order was received duplicated or wrong, customer communication will be made for purchase order revision, this is prior to order entry.

6
Order Cancellation

Stock Type Packaging Conditions Customer Charges

Stock Item ISO ISO Loading has not Any costs incurred by Lubrizol due to pre-booking of
begun transportation will be borne by customer.

ISO Loading already in Any demurrage, chassis and material storage costs
process incurred will be charged to customer
Stock Item Drum & Before shipment Any costs incurred by Lubrizol due to pre-booking of
Smaller preparation (stuffing or transportation will be borne by customer.
packaging loading of drums onto
the container or truck)

Container has already Handling/stuffing or label costs prepared in advance

been loaded. for the shipment will be charged to customer

Non Stock ISO No cancellation, requests to be evaluated on case by case basis

Item

Non Stock Drum & No cancellation, requests to be evaluated on case by case basis
Item Smaller
packaging

7
Order Change

Changes made to orders can create operational issues and should be avoided. Order changes can result in a need to reschedule and may cause
delays or may incur additional fees.

o Order change is classified into the following situations:

i.Quantity change:
a. Increase in order quantity is acceptable if supply plant or warehouse have sufficient buffer or safety stock.
b. Decrease in order quantity will be considered as order cancellation. Please refer to the table above.

ii.Delivery Date change:

a. Order advancement is acceptable if supply plant or warehouse have sufficient stock. Rush order fee will be charged accordingly.
Fee & conditions to be specified
b. Order postponement is acceptable with conditions per tabulated below:

8
 Order Postponement Guidelines

Stock Package Conditions Customer Charges Process

Type

Non ISO Before the production or No addition charge CER changes order reflecting new ship date.
Stock stock readiness for shipment If new ship date is unavailable, then order
Item at the original source plant. will be cancelled.

Postpone is not allowed for Bulk returns are not See Product Return policy
order that is already allowed
manufactured at the original
source plant.

Non Drum/ Before the production or No additional charges CER changes order reflecting new ship date.
Stock Small stock readiness for shipment If new ship date is unavailable, then order
Item packaging at original source plant. will be cancelled.
Postpone is not allowed for To apply See Product Return process
order that is already Product Return Policy
manufactured at the original
source plant.

Others
For Stock items product that is in transition to phase-out, order cancellation and postponement will be evaluated based on case by case this is to ensure
existing or planned inventory is depleted accordingly.

9
Transportation & Shipping Information
What are Lubrizol’s Shipping Policies?

Shipping – Hours of Operation

Local Delivery - Hours of Operation

Monday to Friday
ISO tanks, 08:00 to 20:30
Bulk
Tank Trucks (local time)
(exclude Public Holidays)

Monday to Friday
Drums, Pallets, 08:00 to 20:30
Packaged
Bags (local time)
(exclude Public Holidays)

Detention Policy

Lubrizol has selected a limited number of reliable and quality-driven logistics partners to ensure that product is delivered according to customers’ requirements.
The area of expertise of these logistics partners spans the whole range of delivery modes, from package trucks to marine bulk shipments

Free time for Domestic – ISO tank

Singapore supplied ISO tank and Chassis detention will be billed at

*USD 35/day and * SGD 35/day respectively after 3 free days.

ISO unloading time for ZhuHai customers:

The unloading fee is free first 4 hours;
After the first 4 hours, unloading fee = 86RMB / hour;
Overnight stay charges at customer’s site = 1150RMB / day;

*Above are subject to changes

10
 Customer Pickup Procedure

Customer Pick-up & Customer Arranged Carriers Time

Typical time required for ISO tank/Road tanker loading ISO tank Empty ISO tank to arrive 3 working days before the
within Lubrizol facility applies to single/ multiple (Self-collection) confirmed pick-up time.
compartments trucks only.
Customers are responsible for ensuring that the carrier
that they have arranged arrives at Lubrizol facility on ISO tank & Road tanker
time with appropriates collection note, certificate of Empty ISO tank / Road tanker to arrive on confirmed
(Malaysia Customers
cleanliness & tank container condition report. date for loading and collection. (Same day before
for same day loading &
Customer carriers must comply with Lubrizol HSES rules noon time).
collection)
and Rule of Customer's pick-up.

Typical time required for Container stuffing within

Lubrizol facility applies to 20 footers only.
Customers are responsible for ensuring that the carrier
that they have arranged arrives at Lubrizol facility on Container Empty Container to arrive 3 working days before the
time with appropriate Lorry chit number, EIR (Self-collection) confirmed pick-up time.
(Equipment Inspection Report) and bullet seal.
Customer carriers must comply with Lubrizol HSES rules
and Rule of Customer's pick-up.

All drivers must provide identification and may require verification before being admitted.
Under Lubrizol’s safety and security policies we reserve the right to refuse entry into a Lubrizol facility.
Any and all costs associated with non-admittance are not Lubrizol’s responsibility.

11
Shipping Terms – Domestic (Incoterm 2010)

Lubrizol Invoice Carrier Carrier

Freight Term Selection Payment
FCA (Free Carrier)
Freight collect No freight Customer Customer

EXW (Ex-works)*
Freight collect No freight Customer Customer

DAP (Delivered at place)

Freight prepaid Freight billed Lubrizol Lubrizol
to customer

DDP
(Delivered Duty Paid) Freight billed Lubrizol Lubrizol
to customer
Freight prepaid

Note: Alternate freight billing locations can be identified on the shipping document. This is limited to one alternate billing address per mode of shipment.

*Under Ex-Works terms, seller is not responsible for loading of cargo into exporter’s container and Custom clearance paperwork.
*Ex-Works is not available for shipment out of USA and Europe.

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 Tanker Cleanliness & Unloading Procedure

To ensure tanker cleanliness, Lubrizol requires all carriers to present a clean, dry, odor-free tank to the shipping location. ISO tank & Road tanker not
conforming to the cleanliness requirement will be rejected.

Our plant tank truck loading requirements are as follows:

• Driver must have certificate of cleanliness, tank condition report, vehicle service record for ISO tank to enter our facility.
• All vehicles (prime mover, road tanker and lorry) must be equipped with fire extinguisher on board.
• ISO tank must be in regulation with all LTA (Land Transport Authority), SCDF (Singapore Civil Defence Force) and NEA (National Environment Agency)
safety requirements.
• ISO tank must be an insulated stainless-steel container.
• Driver must be in proper attire: long sleeves, long pants, hard hat, safety glasses and safety shoes.
• There is absolutely no smoking permitted on the premises.
• ISO tank and Road tanker must park at assigned designated location.
• Unsafe ISO tank and Road tanker will be rejected on the spot.

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 Carrier No-Show & Late Charge

Customers collecting at our facility will be advised of a

specific pick-up time by your customer experience
representative. Customers are responsible for
ensuring that the carrier that they have arranged
arrives at Lubrizol facility on time. If customer’s carrier
fails to arrive during the scheduled pick-up window,
the following fees will be applied as shown below:

Arrival prior to Carrier will be required to

Bulk scheduled pick-up wait, and no detention
date period will be recognized
until original pick-up time

Bulk
Arrival not on SGD 200 per shipment
scheduled pick-up for Singapore
date
Packaged

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 Packaging Service
Drums

Drums are filled on a standard net weight based upon 210 liters at standard gravity.
Exceptions are those products that are loaded below 210 liters based on the characteristics of the product.
Other types of drums may be used based on the material’s characteristics for example, open top drums, lined, etc.
The net weight tolerance for our drums are + and – 0.3% from standard size

15
Labelling

Lubrizol’s standard label will be applied to the top

(not in EU) and side of the drum.
Lubrizol’s standard label can include the
customer’s product name; please request this from
your customer experience representative.

Shipping Label:

• Lubrizol and/or customer product

description
• Customer’s reference
• Batch number
• Net weight
• Delivery number
• Country of origin
• Port of entry
• Date of manufacturing (optional)
• Recommended retest (optional)
• Shipping and delivery addresses
• Emergency contact number
• Transport regulatory information, as
needed

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Destination GHS (Globally Harmonized
System) label:

• Lubrizol and/or customer product description

• Batch number
• Net weight
• Delivery number
• Hazard communication labelling in destination
country’s language as needed
• GHS pictogram
• Emergency contact number

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Palletized, Shrink-Wrapped & Banded Drums

Palletized and shrink-wrapped and banding of

packaging can be supplied if required. The fee
schedule for this additional service is outlined as
follows:

Service Cost Comments

Standard wooden pallets – 115 cm x 115

Pallets with stretch cm with plastic stretch wrapping
wrap
*USD 25 per pallet
Standard wooden pallets – 115 cm x 115
cm with cord straps.
Pallets with banding

*Above charges are subject to change.

This service is currently unavailable in Lubrizol Korea and

China.

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Service after Shipment &
Complaint Handling
With each shipment, Lubrizol strives for complete
customer satisfaction. We value input from our
customers to help drive continuous improvement.
Should you have a concern with an order after it has
shipped, our staff will work directly with you to address
your concern.
Lubrizol is fully committed to deliver the best possible
customer experience to you.
For Safety Data Sheet (SDS) and ISO certificates
requests, please visit www.lubrizol.com and click on
the links at the bottom of the page.
Additional service after shipment requests, such as
compliance documents and customer questionnaires
should be directed to your sales account manager or
the Customer Experience team. Depending on the type
of request, the typical turnaround time is 10 business
days.

To report a complaint about a product or service,

please initially contact your Lubrizol customer
experience contact or sales account manager. They
will be able to assist and obtain information from
you to help resolve the immediate issue. Important
details to provide would be the product name, batch
number, delivery number, your purchase order and
the nature of the complaint. Your customer
assistance contact is responsible to coordinate all
activities including immediate mitigation,
investigation, resolution and the implementation of
corrective and preventive actions and
communication with you.

19
Product Return A credit will be issued to the customer upon receipt
of the drums less a restocking charge as noted
below:
Lubrizol’s customers may request the return of
Lubrizol products to a Lubrizol facility. All Restocking Fee &
Material
product returns must be authorized by Lubrizol Terms of Return
prior to returning any material to our facilities.
Lubrizol’s standard policy is to accept product
Less than one Invoice price less 20% handling;
returns under the following conditions:
year from date of customer pays return freight and
• Original drums with seals intact. Partial purchase any customs fees
drums will not be accepted
• Within three years of original purchase.
Within one year for metalworking One year to three Invoice price less 30% handling;
products years from date customer pays return freight and
of purchase any customs fees
• Product must be able to be used or
resold
• (material cannot be brought back to a
Lubrizol facility if it is determined that
the only outlet is disposal)
• Original Lubrizol production batch
number(s) must be provided
• No bulk returns are permitted
• Return of exclusive products will be
evaluated on a case-by-case basis.

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 Responsible Care Management System (RCMS)

The Lubrizol Corporation subscribes to the guiding The Lubrizol RCMS program builds on our already
principles of Responsible Care®. Our membership in strong HSES processes and is designed to achieve
the American Chemistry Council (ACC) requires that we continual improvement in HSES performance. Our
achieve and maintain Responsible Care Management corporate HSES policy is the basis of this
System (RCMS) certification through third party audits management systems approach to HSES. The
at U.S. Lubrizol facilities. Lubrizol believes that corporate HSES policy is published in the Lubrizol
management systems are an integral part of managing Corporate Citizenship Report found at
aspects of health, safety, environmental and security www.lubrizol.com.
(HSES) processes.
We apply the guiding principles of Responsible Care
globally and have established expectations for RCMS or
HSES systems verification that exceed ACC
expectations in order to promote continual improvement
in HSES performance. All Lubrizol employees are
involved in RCMS, including production, commercial
teams and support organizations. This is our one-
company approach, and we all have a role in the RCMS
process.

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 A Sustainable Approach to Business

• Align our sustainability efforts with our customers’ goals for mutual success
– Includes providing products and services to help them meet their sustainability needs
• Set goals and action plans through 2025 to minimize environmental footprint
• Apply guiding principles of American Chemistry Council’s Responsible Care® initiative as foundation of a global basis
• Adhere to REACH, the European community’s regulation on chemicals and their safe use
• Measures for Environmental Management of New Chemical Substances (Order No. 7 of MEP) in China
• Use lifecycle assessments to help generate innovations in product design, development and manufacturing processes
• Committed to actively strengthen the Responsible Care® initiative worldwide as demonstrated through the signing
of the Responsible Care® Global Charter

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Commercial Sampling Request
Lubrizol is pleased to offer samples of standard products on
a free of charge basis. Please approach our sales account
manager for request of a sample or status of a request.
1. Sample order processing lead time will be 1 business
day if the request is received before 14.00 hrs.
2. Domestic sample delivery will usually take 2-5 business
days if the requested product is available locally.
3. Export sample delivery lead time is dependent on the
destination, nature of product and the local custom
requirements.
Non-standard samples or quantities may take longer time to
fulfill.
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Normal Technical Assistance (NTA)
The Lubrizol business is well positioned to assist
you with any technical support you may require.
NTA request acknowledgement will be provided
within 3 business days.
Most of the basic information request (e.g. SDS,
ISO certification, TDS) will be answered within 5
business days. For a faster response, we will
encourage customer to go to www.lubrizol.com
Additional days may be required depending on the
complexity of the request (e.g. Questionnaire,
Technical Information, and Halal Status) and is
aimed to be completed within 10 business days.
Please contact your sales account manager, or
www.lubrizol.com for assistance.
 Business Continuity
Lubrizol has developed a business continuity plan in
order to react swiftly and efficiently in the case of
unforeseen events and to allow the return to
business as commercially practicable.
These measures include crisis scenarios permitting
us to rapidly form a committee who will be capable to
manage the situation. The global supply chain team
together with the commercial division will endeavor
to maintain continuous supply.

Business Continuity is Essential as Industry Requirements Change and Markets Grow and Mature
• Globalization of supply
• Varied and broad product performance requirements
• International expansion of Original Equipment Manufacturers (OEM’s)
• Strategic connection with brand, reputation and value

We Achieve This Through:

• Supply chain analysis from raw material procurement to finished product delivery
• Enterprise-wide processes for managing supply interruption risk
• Business continuity plans for sustainability / continuous improvement
• Holistic and personalized approach tailored to customer needs

Our goal is to anticipate prevent and contain disruptive events across the value chain in order to
maintain industry leading supply reliability.

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 Application
The services in this document and the related
sales of products are subject to the terms and
conditions of any written supply agreement or
Lubrizol’s standard terms and conditions of sale
(as the case may be); collectively called “Standard
Terms”. In the event of a conflict between the
Standard Terms and this document, the Standard
Terms will prevail. Lubrizol will not be responsible
if events beyond the reasonable control of
Lubrizol prevent or impair Lubrizol’s ability to
provide the services or products indicated.
25
Being Essential
When your company and ours combine energies,
great things can happen.
You bring ideas, challenges and opportunities. We
bring powerful additive and market expertise,
unmatched testing capabilities, integrated global
supply and an independent approach to help you
differentiate and succeed.
 Appendix and Definitions
Stock Type – Lubrizol manages two stock types; stock items and non-stock item.

Stock items - Products are maintained in inventory. Replenishments based on future demand forecast which is officially confirmed by the customers.

Non-Stock items - Products are produced against customer orders. Minimum Order Quantity (MOQ) applies and customers are required to take the entire production batch.

MOQ - Minimum Order Quantity is decided by original source plant which are based on the technology, raw material and production frequency.

Order Receipt - Lubrizol confirm receiving of customer order.

Order Acknowledgement - Once the order is confirmed in SAP, the CER will send the Order Acknowledgement to confirm the terms & conditions, price and delivery date.

Order Preparation Lead Time - Order Preparation Lead Time is defined from the date a “complete order" from the customer is confirmed by Lubrizol to the date the products are
available for shipment from the local warehouses or plant.

ISO - A tank container is built to the ISO Standard, making it suitable for different modes of transportation.

ISO Standard weight tolerance - ISO weight tolerance of ±0.5% is within acceptable variance where the variance is defined as the final received output compared with the
invoiced quantity. There will not be any compensation if the customer received variance is within the ±0.5% tolerance.

Rush Order – In scope of all supply modes to be delivered locally (China, Singapore and Malaysia) or to be collected from local plant/warehouse; there will be a fee of USD 1,000
for Bulk and USD 500 for Packages applying to orders placed below our lead time*.

*Lead time – Tank Truck/ISO is 5 working days; Packages 3 working days

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The Lubrizol Corporation
29400 Lakeland Boulevard
Wickliffe, Ohio 44092-2298

Telephone : +1 440-943-4200
© 2019 The Lubrizol Corporation. All rights reserved.
www.lubrizol.com Sept 2019