OM - 438909910EN - Operation - Manual - LMIS v4

User Manual
LMIS
Laundry Management Information System
438 9099-10 / EN
2017.03.08
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Contents
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Contents
Before you start.......................................................................................... 5
System requirements................................................................................. 6
PC........................................................................................................... 6
Network................................................................................................... 6
Machines...................................................................................................... 7
Washers with Compass Pro.................................................................... 7
Dryers with Compass Pro......................................................................... 8
Installing LMIS……...................................................................................... 9
Overview – What is LMIS............................................................................ 10
Starting the Server Manager application........................................................ 10
Configuring LMIS server on server PC....................................................... 11
System status……................................................................................. 11
General................................................................................................... 12
Laundry information ………………………………………………………….. 12
Configuring User accounts ……………………………………………………… 14
User Administration…………………………………………………………... 14
Add User ………….…………………………………………………………... 14
User settings………………………………………………………….……..… 15
Remove user…………………………………………………………..………. 15
Block user…………………........................................................................ 16
Notification settings.................................................................................. 16
Send message............................................................................................ 17
Change Password..................................................................................... 17
Managing networks and machines................................................................ 18
Machine networks......………..................................................................... 18
Add network…………………..................................................................... 18
Network settings………………….................................................................. 19
Delete network…………………..................................................................... 20
Scan network…………………..................................................................... 20
Activate – Deactivate machine………………………………………………… 21
Update machine…………………..................................................................... 21
Delete machine…………………..................................................................... 22
Show removed machines…………………...................................................... 23
Resolve Blocked state………………….......................................................... 24
Machine groups………………………………………………………………………. 26
Create groups…………………………………………………………………….. 26
Edit group…………………………………………………………………………. 27
Laundry Map………………………………………………………………………….. 29
Set background image…………………………………………………………… 29
Setting Laundry map size and scale ............................................................ 31
Placing machines in laundry map ................................................................ 32
E-mail and SMS settings .................................................................................. 33
Setting up the E-mail service....................................................................... 33
Setting up the SMS service ......................................................................... 34
Database settings ............................................................................................. 35
System settings ................................................................................................ 36
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Contents
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Using LMIS Client application ........................................................................... 37

Starting the application.................................................................................. 37
Connecting to the server............................................................................... 37
Laundry overview............................................................................................... 39
Laundry overview - Map................................................................................. 39
Machine information ..................................................................................... 42
Process information........................................................................................ 43
Free run........................................................................................................... 44
Toolbox........................................................................................................... 45
Display............................................................................................................ 46
Counters.......................................................................................................... 47
Client information........................................................................................... 48
Notifications................................................................................................... 51
Laundry overview - List................................................................................. 52
Statistics……....................................................................................................... 53
General.......................................................................................................... 53
Utilization - graph........................................................................................... 54
Utilization - table............................................................................................. 55
Revenue - graph............................................................................................ 56
Revenue - table............................................................................................. 57
Run hours - graph......................................................................................... 58
Run hours - table........................................................................................... 59
Idle time - graph........................................................................................... 60
Idle time - table.............................................................................................. 61
Machine utilization - graph............................................................................ 62
Machine utilization - table............................................................................. 65
Washing cycles - table.................................................................................. 66
Drying cycles - table...................................................................................... 67
Errors - table ………………………………………………………..................... 68
Machine counters - table.............................................................................. 69
System logs - table....................................................................................... 70
Configuration..................................................................................................... 71
Machine settings…………………................................................................ 71
Price settings…………………....................................................................... 72
Happy hour…………………......................................................................... 74
Active programs………………….................................................................. 76
Writing configuration changes………………………………………………….. 77
Options when creating write jobs................................................................... 79
Configuration jobs......………………….......................................................... 80
Administration.................................................................................................... 81
Trouble shooting................................................................................................. 82
Machines are not visible in Machine Networks.............................................. 82
The Client application is not able to connect................................................. 82
What does Machine and Network status mean............................................. 83
I have lost my user name or password.......................................................... 84
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Before you start:

End user license agreement and limited warranty:
1. INTRODUCTION
1.1 - This is a contract between you and Electrolux Laundry Systems. You must accept this
license agreement in order to install and use the software.
2. USAGE
2.1 - You may install one copy of the software onto a hard drive or another storage device up to
the Permitted number of computers.
2.2 - You may install one copy of the software on a single file server for the purpose of
downloading and installing the software onto a hard disk or other storage device.
2.3 - You may make backup copy of the Software, in accordance with the provisions of the
European Communities (Legal protection of Computer Programs) Regulations, 1993, provided
your backup copy is not installed or used on any other computer.
2.4 - You must accept the license agreement from Embarcadero regarding the use of
Interbase in order to install and use LMIS.
3. COPYRIGHT
3.1 - The software and any copies that you make are owned by Electrolux Laundry Systems
Sweden AB and its suppliers.
3.2 - Interbase is a product of Embarcadero Technologies, Inc.
4. LICENSE TRANSFER
4.1 - You may not rent, lease, sublicense or lend the software without written approval from
Electrolux Laundry Systems.
5. WARRANTY DISCLAIMER.
5.1 – The software is provided AS IS and without warranty of any kind. To the maximum extent
permitted by applicable law, Electrolux Laundry Systems and its licensors and suppliers hereby
exclude and disclaim all implied or statutory warranties.
5.2 – There is no warranty that the product will be error-free or will function without interruption.
You assume the entire risk for the result obtained using the product.
6. LIMITATION OF LIABILITY.
6.1 – In no event will Electrolux Laundry Systems or its suppliers be liable to any party for any
direct, indirect, incidental, consequential, exemplary, special or punitive damages, including any
loss of profit, revenue, business opportunity or data, arising from or relating to this license or the
product, whether in contract, in tort or otherwise, even if Electrolux
Laundry Systems knew, should have known or has been advised of the possibility of such
damages.
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System Requirements:
System requirements for LMIS is divided in three parts, Server PC, Client PC, Network and
Machines.
Server PC:
Microsoft Windows Vista (x86/x64), Windows 7, 8, 10 (x86/x64)
Microsoft Internet Explorer 8 or higher
Intel compatible, 1,2 GHz or better
Monitor: 1920x1200 resolution recommended for best performance

CD-ROM drive
1 Free USB port per network
Free Hard disk space:

For Server Application: 100 MB
For Server Database: Depends on number of machines and usage.
Each cycle will add approximately 2 kB of data to the database.
Example: 50 machines, 10 cycles per day will create approximately 350MB of data in one year.
Internet connection for remote access from Clients
Client PC:
Microsoft Windows XP, Vista (x86/x64), Windows 7, 8, 10 (x86/x64)
Microsoft Internet Explorer 8 or higher
Intel compatible, 1,2 GHz or better
Monitor: 1920x1200 resolution recommended for best performance

CD-ROM drive
Free Hard disk space:

For Client Application: 50 MB
Internet connection for remote access to Server
Network:
Maximum 15 machines per network. If more than 15 machines are connected to one network,
statistics might become incomplete and machine response might be experienced as delayed.
Maximum length of wire in a network is 500 meters
Recommended wire: Type: Control, Instrumentation or Computer cable

Stranded wire, Tinned Copper, 4 x 0.22mm2 (= 4 x AWG24), Diam. 4-5 mm.
Insulation: PVC insulation, 300V, 70°C or better.
Approvals: According to local regulations.
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Machines:
Washers with Compass Pro
Hardware:
LMIS requires a machine interface kit to be installed in the machine.
Use Machine interface kit p/n 988919402 for all machines.
LMIS must be connected to the Compass Pro CPU board serial port (RS232).
Software:
LMIS protocol is implemented in Compass Pro software versions as listed below:
W555H,
W575N to W5330N,
W585S to W5330S,
W565H to W5300H,
W5280X, W5350X, W5600X,
Version 8.20 and later
WB5130H, WB5180H
WD5130, WD5240
WSB5180H, WSB5200H
WSB5250H, WSB5270H, WSB5350H,
WS5180H, WS5200H
WS5250H, WS5270H, WS5350H
Version number can be verified by reading FW version number in Service mode under Config 1
– System – System information – CPU, on the machine.
Machines with earlier software versions than above listed need to be updated in order to fully
support LMIS.
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Dryers with Compass Pro
Hardware:
LMIS requires a machine interface kit to be installed in the machine.
Use Machine interface kit p/n 988919402 for all machines.
Note!
T5300S and T5425S requires 2 sets of machine interface kit.
LMIS must be connected to the Compass Pro CPU board serial port (RS232).
Software:
LMIS protocol is implemented in Compass Pro software versions as listed below:
T5130, T5130C, T5130LE

T5190, T5190LE,
T5290, T5500, T5675,
T5250, T5350,
T5300S, T5425S
Version number can be verified by reading FW version number in Service mode under Config 1
– System – System information – CPU, on the machine.
Machines with earlier software versions than above listed need to be updated in order to fully
support LMIS.
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Installing LMIS
Please refer to LMIS Installation manual for instructions on how to perform installation of LMIS
Server and Client applications.
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Overview
What is LMIS?
LMIS (Laundry Management Information System) is a Management system for easy and
convenient management and set-up of Electrolux Professional washers and dryers connected in
a Launderette network. It uses a PC which is installed at the location of the Launderette and
which runs the Server NT service and the Server Manager application. The Server NT service
starts automatically with the PC, collecting statistics data from the machines in the network. The
server Manager application is used to set up and manage user accounts, laundry lay-out and
set-up and other settings in the LMIS system on the Server PC.
The server Manager application does not have to be running in order for the LMIS server NT
service to collect data
A Client application is installed on the same PC or any other PC with access to the Server PC
through LAN, WLAN or internet connection. The Client application is used to monitor the
machine usage and performance, and to perform various configuration of parameters on the
machines.
Note! In order to make it easier for the Client to be able to connect to the server, it is
recommended to configure a DNS or static IP address on the Server computer, rather than
using a DHCP.
Through the Client it is possible to view statistics data on machine usage, program usage,
revenue and other data over time per machine or machine group. This way you can manage
pricing, happy hour settings and other configurations per machine or machine groups for
maximum profitability.
LMIS supports e-mail and text messaging alerts on certain events, fully configurable per user
account.
Starting the Server Manager application

In order to start LMIS Server Manager Application, select the LMIS Server Manager in your
Start menu.
Server start.jpg
Note! Once set-up of the system is finished, the LMIS Server manager does not have to be
running in order for LMIS to collect data. As long as the NT service is running, the data
collection will be performed. The NT service is started automatically when you start the server
PC.
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Configuring LMIS server on server PC

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System Status
When LMIS Server Manager is launched first time, it will automatically start up with the System
Status - System integrity panel. After a successful installation procedure, the panel will look as
shown below.
Server info integrity.jpg
By selecting the Server Status tab in System Status panel, you can review the current server
information. Initially it should look as shown below. When users and networks are added, and if
SMS and e-mail services are activated, the corresponding information will be updated.
Server info Server status.jpg

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General
Any changes made in Server manager will take immediate effect on any connected Client
applications. Changes are confirmed by clicking Apply changes.
Laundry Information
This information is also possible to manage as an administrator from the Client application.
In the Laundry Information tab you can add a company logotype, company and contact
information, GPS position data for the laundry and set up laundry opening hours.
Laundry information empty.jpg
Enter relevant information about the laundry. The opening hours are later used for calculating
utilization rate and managing Auto block before laundry closing. The GPS position is used to
view the laundry location on Google Maps by clicking the link.
Add a Company logotype by selecting Load image.
Laundry information load image.jpg
In the dialog window, select the image you want to use. Different file formats can be used.
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The function Manage auto block before laundry close can be used to block all machines for
use at a certain time set in Before closing time. If Auto block is enabled, the machines will then
display the default message “Laundry is closing. Welcome back on Next open day, next open
hours”, e.g. TUE 07:00. Opening hours are defined under Business hours. It is not possible to
start a machine when this message is displayed. The message will disappear and operation
allowed again at the time set in After closing time.
You can change the text to be displayed before the Next open day, next open hours. You can
enter max. 7 lines with max. 18 characters each. Do not edit the text within brackets.
This function affects machines which are in idle mode only. Machines in running mode will finish
the ongoing process, and will display the message when door is opened, to prevent further use.
Click OK when finished.
Laundry information manage auto block.jpg
When all settings have been entered or updated, click Apply changes in order to save the
settings.
Laundry information.jpg
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Configuring user accounts
User Administration
In User Administration tab you can add, edit, block or remove users (Master, Administrator,
Normal user), edit notification settings per user, change user’s password and send a message
to another user.
User admin empty.jpg
Add user
In order to be able to connect from a client, there must be at least one user set up from the
Server manager. It is recommended to set up a Master account as the first user, and then add
any number of Administrators and Normal users. Click Add user to create a new account, and
enter relevant information. SMS telephone number and e-mail address can be used only if the
functions are set up and enabled. See SMS Settings and e-mail Settings. Enter the password
according to the user’s preferences. You must enter the same password twice for verification.
User admin add master.jpg
Master accounts can only be created in Server Manager, while Administrator and Normal user
accounts can be created from the Client application as well. Click Create to add the user
account.
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When you are finished, all users will all be present in the list shown under User administration.
User admin.jpg
User settings
You can edit user information by selecting a user in the list, and then click User settings.
Change the desired information, and then click Change.
User admin edit user.jpg
Remove user
Deleting a user permanently is done by selecting the user in the list and then click Remove
user. Confirm the deletion by clicking Yes in the warning pop-up.
User admin delete user.jpg

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Block user
If you want to temporary block a user from being able to log on from a Client, this can be done
by selecting the user in the list, and then select Block user. In the Block user dialog, check the
box User account is blocked and set a date and time when the blocking shall cease. Click OK
to block user. Once the blocking time has expired, the user can log on again.
If a user enters the wrong password three times during log on attempt, the user account will be
blocked for 2 minutes.
User admin block user.jpg
Notification settings
You can configure user accounts to receive different kinds of notifications in different ways, pop-
up window, e-mail or text message (SMS). Select a user in the list, and then click Notification
settings.
User admin notification settings.jpg
The leftmost check box enables or disables message type notification for current user. By
checking one or more of the check boxes, Popup, e-mail or SMS, a notification will be sent by
the selected means for each message type. Check the desired boxes and click OK to save the
configuration. Note that e-mail and text messaging accounts must be configured and enabled in
order to be able to be used. See E-mail settings and SMS settings.
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Send message
You can send a message to one or more of the users who are connected, under condition their
individual notification setting is configured to allow it.
Click Send message and select a recipient in the drop down menu, or select All users in order
to send the message to all registered users. Enter a Subject and the message body. Click Send
to launch the message.
Depending on their respective settings in Notification settings above, the recipient(s) will
receive an e-mail, a text message or if logged on to a Client, a pop-up window, showing the
information.
User admin send message.jpg
Change password
In order to change or reset a forgotten password, select a user in the list, and then click Change
password.
User admin change pwd.jpg
Enter the password according to the user’s preferences. You must enter the same password
twice for verification. Click Change in order to save the new password.
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Managing networks and machines
Machine networks
Machine networks empty.jpg
Add network
Network(s) need to be present in order to be able to view machines. Click Add network.
Machine networks add network.jpg
In the dialog window, valid network interfaces are named ELS Network Interface. Check the box
in front of every network that you want to connect, and check the box Scan network when
created in order to scan for machines. This can also be done later on. See Scan network
below.
Normally the check box Allow higher speed (9600bps) should always be checked. Uncheck
only if you experience speed related issues. If this box is not checked, the communication baud
rate will be limited to 2400bps.
Click Create when finished.
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The network(s) will now be scanned, and machines connected will be added to the
corresponding network. When all machine addresses are scanned, certain information will be
read out from each machine.
During this process, the machine status will indicate “Initializing”, and in the column Reads you
can monitor the countdown process of collected information.
Machine networks scan network 1.jpg
When the Reads counter reaches zero, the machine status will change to “Idle” or the present
program step if the machine is running.
If a machine is in a state where data cannot be read out, the read job will be queued and
performed when the machine enters a state where it is possible, usually Idle.
Machine networks scan network finished.jpg
Network settings
Here you can change the Network ID, network Name or change settings for the selected
network. Click Update port list in order to see recently added network interface(s) and to
refresh port status, and click Set to save your settings.
Note that the network will be scanned once again unless you uncheck the box Scan this
network.
Machine networks network settings.jpg

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Delete network
If you want to permanently remove a network, select the network in the list and click Delete
network. Confirm deletion by clicking Yes In the warning popup.
Note that the Statistics in Laundry overview tab in the Client application will be affected by this
action. The statistics calculated from the machines in the network that is removed, will be
cleared from this view. Statistics that is saved to the database and is visible under Statistics tab
in the Client application, will be kept unaffected.
In case the network is reconnected, machines will be recovered after network scan, and new
data logged will be added to the old data for each machine
Machine networks popup delete network.jpg
Scan network
In order to add machines to an already existing network, you will have to scan the network
manually.
Connect the machine physically to a network with capacity left. (Maximum 15 machines per
network) and set the desired machine address. Make sure it is not used on any other machine
in the same network.
Select the network to which the new machine is connected to, and click Scan network. The
network will be scanned and the new machine will be added and start producing data. It is
possible to perform this action also from the Client if you are logged in as Master or Admin. See
also Add network above.
Machine networks scan network 2.jpg

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Activate machine – deactivate machine

If a machine is out of order, powered off or temporary disconnected, you might want to stop
LMIS from trying to communicate with it in order to prevent unnecessary timeout in
communication. To stop communication from LMIS to a certain machine, select the machine in
the list and click Deactivate machine. The status will change to Inactive.
Machine networks deactivate machine.jpg
To restart communication with LMIS, select the machine in the list and click Activate machine.
When communication is established, the status will change to the actual status on the machine.
Note that it can take up to one minute to re-establish communication.
Update machine
In order to update machine counters manually, select the machine in the list, and click Update
machine. During this process, you can monitor the countdown process of collected information
in the column Reads. You can also configure machine counters update to be performed
automatically once a day. This is done from the Client, see section Configuration – Machine
settings.
Machine networks update machine.jpg

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Delete machine
Machine networks delete machine.jpg
If a machine has been physically removed from the network, it can be deleted from LMIS as
well. Select the machine in the list, and click Delete machine. Confirm deletion by clicking Yes
in the warning popup.
Machine networks popup delete machine.jpg
This will remove the machine from the Network view, but statistics that is visible under
Statistics tab in the Client application will be kept unaffected.
However, this action will affect the Statistics shown in Laundry overview tab in the Client
application if the machine has contributed to the data during the current month.
If you want to remove also saved statistics for the old machine, see Show removed machines
below.
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Show removed machines opens a dialog window showing machines that have been
previously deleted or hidden from the Blocked state dialog.
Server show removed machines.jpg
From the Show removed machines dialog you can permanently delete machines that you do
not want to keep statistics for anymore. Select the desired machine and click Delete machine
permanently. You can select multiple machines by pressing Ctrl or Shift keys while clicking the
mouse.
Server show removed machines 2.jpg
In order to remove all machine statistics, including all other information about the selected
machine(s), confirm by clicking OK..
Server popup deleting removed machine.jpg
Note! If a machine has been permanently deleted from the network, and then is reconnected
again, it will not be recognized anymore, and therefore be treated as a new machine.
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Resolve block state

LMIS keeps track of machine model and CPU ID on each machine address. If a machine has
been replaced and the same address is used, or if the machine CPU has been replaced, LMIS
will detect this and the machine will enter blocked state. If a machine is in blocked state, there
will be an additional menu item, Resolve blockstate in the drop down menu.
Machine networks resolve blockstate 1.jpg
In order to manage the issue, right click the machine in the machine list and select Resolve
blockstate or click the button.
During blocked state, the machine can still be used, but LMIS does not collect any data from it.
Machine networks resolve blockstate 2.jpg
The Resolve block state dialog, looks different depending on the reason for the machine being
set in blocked state. The dialog shows the cause, which could give a hint about what is wrong,
and there are different actions to resolve the issue.
CPU serial number mismatch:
Blocked state CPU mismatch.jpg

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Wrong model:
Blocked state wrong model.jpg
Checksum errors:
Blocked state too many crc errors.jpg
Deactivate machine:
Select this action if you e.g. have set wrong machine address in a machine by mistake. Machine
will be deactivated. Correct the mistake, and activate the machine again.
Hide old machine:

Select this action if you have replaced the previous machine, and you want to keep statistics for
the old machine. Once the selection is made, LMIS will start collecting data from the new
machine. Statistics from the old machine will be kept separately in the database, but the
machine will not be visible in the network list. If you wish, you can remove statistics for the old
machine later, see Show removed machines below.
Merge machines:
This option is only available if the reason for blocked state is CPU mismatch. Select this action if
you have replaced the previous machine with same model or replaced CPU, and you want to
add new data to the previous statistics. Once the selection is made, LMIS will start collecting
data, adding it to the previously saved data.
Cancel:
Select Cancel if you want to leave the machine in blocked state while investigating the cause.
You can select Resolve blocked state again and make another selection, at any time.
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Machine groups
Machine groups
In large installations with many machines, it can be useful to create different groups of machines
in order to be able to manage configuration or view statistics by group. Groups can be created
by machine type, size, location in the laundry or any other criteria.
A machine can be part of more than one group, and you can create as many groups as you like.
Machine groups.jpg
Create group:
In order to create a new group, click Create group.
In the dialog window, assign a Group name and description to the group. A random color will be
assigned automatically, but you can change it to any color you prefer.
In the list of connected machines, select the machines you want to be included in the group by
checking the box in front of each. Click Create to save your new group.
Machine groups create group.jpg

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Machine groups
When the group has been created, it will be visible together with the other groups in the list.
Machine groups group created.jpg
Edit group:
You can edit a group by clicking Group settings.
In the dialog window, you can now edit name and description, change color, and add or remove
machines from the group. Click Change to save your changes.
Machine groups edit group.jpg

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Machine groups
Now the updated settings for the group will be visible together with the other groups in the list.
Machine groups group edited.jpg
You can also add machines to a group by selecting a group in the left pane, and then select the
desired machine in the All machines pane to the right. Click Add selected machine to add it to
the selected group. Alternatively, drag and drop the machine to the group you wish to add it.
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Laundry Map
Laundry map
The Laundry map view can look different depending on the number of machines connected in
the networks and if a background image is set or not. When machines are added in the
networks, they will all be added to the laundry map at position x=0, y=0, which is in the upper
left corner. Machines can be placed in the correct position later on.
Laundry map one machine.jpg
Set background image

In order to have a visual overview of machines in the laundry, it is recommended to create a 2D
layout of the laundry boundaries. This could be made in any drawing tool that is able to create
any of the file formats png, bmp, tif, ico, emf or wmf.
The measurement in the image is not important, but for best experience, the relation between
height and width should be maintained as close as possible to the actual laundry layout.
Click Set background image to open the dialog window and navigate to the folder where your
image is located.
Laundry map set background.jpg
Select the background image to use, and click Open.

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Laundry Map
The background image will be loaded to the Laundry map.
Laundry map w background.jpg
If the Laundry map is too large, use the Scale drop down menu to adjust image size. Auto
scale will fit the whole laundry map into the size of the window.
You can remove the background image by clicking Clear background image button and
confirm removal in the pop-up.
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Laundry Map
Setting Laundry map size and scale

Before placing machines in the Laundry map, you might want to set the correct scaling of the
laundry. Make sure you have the correct measure of a wall or other part of the laundry drawing
available. Click the Map Settings button.
Laundry Map settings.jpg
In the Laundry map settings dialog window, use the crosshair pointer to draw a line between two
points where you know the actual length. In the Measure map pop-up, enter the correct value,
and select unit from the drop down menu.
Laundry Map settings 2.jpg
Machine footprint will be automatically scaled according to your settings.

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Laundry Map
Placing machines in Laundry map

When the Laundry map size is correct, you can start placing machines in their proper position.
Laundry map machine selected.jpg
Machine footprint will be automatically scaled according to your settings.
Use drag and drop to select and place machines in the position where they are located in the
laundry.
Laundry map machines placed.jpg
When you select a machine, certain machine related data will be displayed under Map Item
Properties section.
Default name on a machine when it is added to the network, is the same as Model name, e.g.
W565H. In order to change the name, click on Name to the left. When highlighted, write a new
name of your choice and press Enter. The new name will appear in the machine footprint.
When you are finished placing machines, click Apply Changes in order to save the settings to
the database. Changes you have made will be then reflected in any Client that is connected.
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E-mail and SMS settings
In order to be able to use the automatic notifications, accounts must be set up for the service(s)
that you want to use.
Setting up the E-mail service

Before you can set up an e-mail service, you must have an account and have your credentials
ready from your preferred e-mail service provider.
E-mail settings.jpg
Check the “Support e-mail sending” box and enter your credentials. Click Apply changes. You
can then send a fixed test message to your e-mail address in order to verify that the E-mail
service is correctly set up.
Sender name and Sender e-mail address. This information will be used in the header as “Sent
from” in e-mails sent from the LMIS server.
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E-mail and SMS settings
Setting up the SMS service

In order to set up an SMS service, you must register an account at Cellsynt.com, and have your
credentials ready. LMIS supports SMS services provided by Cellsynt only.
Click the Create account button to navigate to Cellsynt homepage and create an account.
SMS settings.jpg
Check the “Support SMS sending” box and enter your credentials. Click Apply changes. You
can then send a fixed test message to your cellphone in order to verify that the SMS service is
correctly set up.
If you want a “Low credits” warning message to be sent, when your credits at Cellsynt.com are
running low, define the low credit limit and enter a recipient cellphone number and / or e-mail
address for the notification.
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Database settings
Database settings
Under General settings the database file, data folder and backup folder can be defined.
The Database file shows the present database in which logged data will be stored. Default
data folder is the folder where databases are located. Backup files folder is the folder where
both automatically generated and manually created system backup files are stored.
If a backup file is restored, a new database file is created in the default data folder, in order not
to compromise the
Database settings.jpg
The list of backup files contains all available files stated in above Backup files folder.
You can check the box Backup data automatically, and specify time and weekdays to have
backup files automatically generated. If you check the box Delete files automatically and
define a number of days, backup files older than the stated number of days will be deleted.
Clicking Create backup will generate a new backup file at any time. All backup files will be
stored in the backup folder above.
Select a backup in the list and press Restore to restore it, or press Delete to delete it manually.
Database settings Restore database.jpg
After changing database file or restoring a backup file, the server must be restarted in order to
synchronize. Alternatively, check the box Make active after restore to restart the server
automatically. Database settings Restore database
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System settings
System settings
System settings.jpg
Under TCP connection settings you can control how Clients can access the server.
Allow client connection: When this box is checked, clients are allowed to connect to the
server. It is advised to uncheck it temporarily if you intend to perform major server maintenance,
like restoring a database backup. Since settings changed from the server will instantly be
reflected in connected clients, it might be confusing with sudden changes.
TCP Port: This is the communication port that the server uses for incoming and outgoing
TCP/IP data communication. Default port is 18200, but can be changed in accordance with your
local IT rules. The same port number must be stated in the Client log on window under Server
settings.
Note! In order to make it easier for the Client to be able to connect to the server, it is
recommended to configure a DNS or static IP address on the Server computer, rather than
using a DHCP.
Allow connection keep alive: When this box is checked, connected clients will stay connected
until logged out from the client side. If unchecked, the connection session will automatically be
terminated after the time stated in Client session timeout.
The Machine write job settings states how to handle write jobs. Write jobs are parameter
changes initiated from the Configuration tab in a Client.
Write job timeout states how long a write job will be active in case it has not been possible to
perform, e.g. due to machine in wrong state.
Write job history states how long a finished write job will be visible before it is removed from
the Configuration jobs list in the Client.
Write job max retries states how many times a write job may timeout before it is cancelled.
Force write to machine. If unchecked, write jobs started from Client Configuration settings will
only be written to a machine if the present machine setting differs from the one stated in the
write job. If they are the same, no write will be performed.
If checked, write jobs started from Client Configuration settings will be written to a machine,
even if the present machine setting is the same as the one stated in the write job.
Notification history states how long notifications will be stored in the database. After the set
time, notifications will be automatically deleted even if they have not been read by all users.
Machine definition files displays the folder and file name of the LMIS internal machine
configuration files. The fields are only for information and are not possible to change.
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38
Using LMIS Client application
Starting the application

In order to start LMIS Client application, select the ELS Laundry Management Information
System in your Start menu.
Client start icon.jpg
This will open the Log on screen.
Client logon screen.jpg
Connecting to the server

Now, you will have to state the server and log on credentials. Click Servers to open the Manage
LMIS servers connection set up window.
Client manage servers.jpg
Click Add server to add server connection credentials.
Client add server.jpg
Add the Host DNS or the IP address to the server computer, and state which port to be used for
the TCP/IP connection. Default is 18200. Check with your system administrator for correct port.
Check the boxes Remember username and Remember password, and enter your username
and password as they previously were set up on the Server. Add a name and description for
your connection. (optional). Click OK.
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Using LMIS Client application
Now that you have set up the server connection, the Manage servers window will open again
with the credentials you entered.
Client manage servers connect.jpg
Cllick Connect to initiate communication.
Client logon connecting.jpg
The Client will now attempt to connect to the server and open the Client application.
If connection fails, please check that you have correctly entered all necessary information for
connection. Check with your system administrator that the port you are using, is not blocked by
firewall settings. If you need to change anything, you can do that under Server Settings.
See above.
Add the Host DNS or the IP address to the server computer, and state which port to be used for
the TCP/IP connection. Default is 18200. Check with your system administrator for correct port.
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Laundry overview
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The Client application has three main functions, Laundry overview, Statistics and Configuration.
If the logged on user’s account is defined as Master or Administrator, there will be a fourth
function available, Administration.
On the following pages these functions are described in detail.
Laundry overview
When LMIS Client application is launched first time, it will automatically start up with the
Laundry overview panel. Laundry overview provides a quick summary of the laundry
performance and present status of machines according to laundry layout.
Client Laundry overview.jpg
The Status section shows present Laundry time and number of machines in Idle and running.
In Statistics section, certain accumulated key performance data is presented. The information is
shown for the fixed time intervals Today, Current week and Current month.
In the Laundry map section, each machine shows information about Machine ID, selected
program, program module currently running and remaining time.
The Laundry map section can be filtered by different criteria, Status, Group, Utilization, Revenue
and Coins. Default filter is Status.
Status filter shows different color on machines depending on present status.
Green: Machine in Idle mode, available for use.
Yellow: Machine running, in use.
Orange: Machine finished but door not opened, waiting for operator.
Blue: Machine in Service mode.
Red: Machine has an issue, error mode or offline
Purple: Machine is set Out of operation
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Laundry overview
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Laundry Overview - Filter

If filter is set to Group, machines will be highlighted by group identity. Select which group to
highlight. Group color is defined in Group settings. See LMIS Server manager.
Client Laundry map group.jpg
If filter is set to Utilization, machines will be highlighted by utilization rate. Machines will be
highlighted with a blue color gradient, the darker blue, the higher utilization rate. In addition, the
rate is displayed in percent for each machine
Select a time interval to calculate the utilization rate.
Utilization rate is based on the Business hours stated in Laundry Information. See LMIS
Server manager.
Client Laundry map utilization.jpg

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Laundry overview
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Set filter to Revenue in order to sort machines by revenue. Machines will be highlighted with a
green color gradient, the darker green, the higher revenue. The actual revenue is displayed in
local currency for each machine
Select a time interval to calculate the revenue.
Client Laundry map revenue.jpg
Set filter to Coins in order to sort machines by number of coins inserted. Machines will be
highlighted with an orange color gradient, the darker orange, the greater the number of coins.
The actual number of coins is displayed for Coin 1 and Coin 2 for each machine.
Select a time interval to calculate number of coins inserted.
Client Laundry map revenue.jpg

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Laundry overview
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By clicking a machine in Laundry map section, a menu with different options is displayed.
This menu will allow you to show certain information and manage certain tasks on a specific
machine.
Client Laundry map machine menu.JPG
By selecting one of the functions, you will open a dialog window with tabs for all available
functions.
The tab for the selected function will be opened, and you can change to view other functions by
selecting another tab. In order to use some functions, machine firmware of a certain version is
required.
Client Laundry map machine information.jpg
Machine information shows information regarding machine name, model, address, network,
CPU serial number, supported protocol versions, firmware article number and version.
An original CPU also contains product number code and machine serial number. This
information is not available in a replacement CPU.
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Laundry overview
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Client Laundry map process menu.jpg
Process information shows information about an ongoing wash or drying process, such as
Program name, present program step.
Progress shows a progress bar of current program with name and program step as well as start
time, estimated remaining time and estimated end time.
Process flags will show eventual errors that have occurred during the process.
Process steps shows processed and ongoing program steps with time stamps.
The information is available until next program is started on the selected machine.
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Laundry overview
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Client Laundry map free run menu.jpg
Free Run allows you to temporarily remove the price setting of the selected program on a
washer or dryer. Once a dryer program is started, you can add extra drying time to the ongoing
program. This could be useful if, for some reason, a customer complains that inserted coins
would not count down the price as expected, or would not add the expected drying time.
In order to grant a free program start on a washer or dryer, select the Free run tab for the
machine in question, and click Give free run / extra time. The original price indication on the
machine display will change to zero, stating that the program can be started without further
payment.
In order to add drying time to a dryer that has already been started, select Free run tab for the
dryer in question, and state the time you want to add in the field Extra time, and click Give free
run / extra time. The remaining drying time will increase by the amount of time you stated.
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Laundry overview
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Client Laundry map toolbox menu.jpg
Toolbox tab contains functions to handle certain events and behavior of the machine.
Reset machine can be used to perform a firmware reset of the CPU in case it is stuck in error
mode, and not possible to reset from the user panel. The function is not available if the machine
is not error mode. Using this function will make eventual payment lost.
If you intend to do planned maintenance on a machine or if an error persists, you can use the
function Set out of operation to make the machine display a message saying it is out of
operation. It is not possible to start a machine while the message is displayed. In the Toolbox
view, the status will change to reflect the Out of operation state.
Client Laundry map outofoperation2.jpg
In order to allow operation again, click the Allow operation button, and the machine will revert
to operational state.
The Mark service performed is intended to be used together with the Service alarm function of
the machine. If the Service alarm is enabled, then when it becomes active, the information
Needs service will change to Yes. After maintenance is performed, click Mark service and the
service alarm will be reset. A timestamp will be set at Last service mark to indicate when
maintenance was performed last time. The service alarm counter will restart according to the
setting in the machine.
Under Other tools, you have the possibility to synchronize the machine Real Time Clock with
server time by clicking Synchronize machine clock. The synchronizing of RTC can also be
scheduled to be performed once a day. See Real time clock settings under Configuration –
Machine settings.
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Laundry overview
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Display tab will present a snapshot of what is visible on the machine display. The snapshot is
updated every 3 minutes, but can be refreshed at any time by clicking Refresh. This operation
includes quite heavy data transfer, and we recommend using the Refresh only in case the
screenshot does not seem to be showing the complete content.
Machines in the network can suffer from long response time if the display is updated too
frequently.
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Laundry overview
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The Counters tab displays the value of all available counters in the machine CPU. Some
counters are updated automatically, while others must be updated manually or scheduled to be
updated. From the counters tab, they can be updated manually by clicking the Refresh button.
See System settings / scheduled updates under Configuration – Machine settings for
information on how to schedule updates.
Counters are common for washers and dryers, which means that some counters are only
applicable to washers and others only to dryers
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Laundry overview
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Client information
In the upper left corner of the Client application window, there is a Client information drop down
menu.
Client information.jpg
This menu has shortcuts to information that can normally only be accessed from Server
manager, or if your user account role is administrator.
Client laundry information.jpg
Laundry information shows the laundry settings available for editing in Server manager or as
admin from the Client.
Client server information.jpg
Server information shows main functions and the current status of the Server which the Client
is connected to.
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Laundry overview
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Client user profile.jpg
User – Profile gives you access to change your own e-mail address and telephone number for
receiving SMS notifications as text messages. This can also be made in Server manager or as
admin from the Client.
Client user change pwd.jpg
User – Change password gives you access to change your own password. Enter your new
password identically in the two fields.
This can also be made in Server manager or as admin from the Client.
Client user notification settings.jpg
User – Notification settings gives you access to change your own notification settings. This
can also be made in Server manager.
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Laundry overview
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Client user notifications.jpg
Notifications opens the Notification window. This window can also be accessed from the
Notifications button in the upper right corner of Client application.
Client about.jpg
About shows information about installed LMIS version.
Logout closes the Client application.
Exit closes the Client application and the Client log on window.
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Laundry overview
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Notifications
To view notifications, click the Notifications button in the upper right corner of the Client
application window. See also Client information – Notifications above.
Client user notifications.jpg
In order to receive a notification here, you must check the box Popup under your Notification
settings. New notification titles will be displayed in bold font. By selecting a title, the notification
is treated as read and font will change to normal. You can delete a notification by selecting it,
and clicking Delete.
User admin send message.jpg
The Send message dialog can be used to send a message to available users. E.g. about
upcoming events regarding server maintenance or similar. Select a single user or all users to
send message to. The message will be visible under Notifications for the users selected if their
Notification settings allows User message.
You can also access the Send Message from the Server manager.
Notification settings allows you to change the way you receive notifications. See above.
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Laundry overview
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Client Laundry overview list.jpg
You can toggle between Map and List view by clicking the buttons in the lower part of Laundry
overview. The same information and functionality is available in both views, either by right-
clicking a machine or clicking any of the buttons in the upper part of the window, after you
selected a machine.
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Statistics
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Statistics general
LMIS Client offers the possibility to search and view statistics data on a large number of
performance indicators.
By selecting a statistics headline to the left, you can choose to show statistics for predefined
time intervals or a customized interval. By clicking the plus sign to the left, you are able to drill
down the headlines to show statistics for the complete laundry, a certain Group of machines, or
for a single machine. Most of the statistics are available as a bar graph and as a table. You can
toggle between bar graph and table by clicking the buttons in the lower part of the view.
Client statistics laundryy util current week.jpg
Default time interval in the statistics view is Current week. You can select another fixed interval
from the drop-down menu, or state a customized start and end time in the respective field.
Client statistics laundryy util fixed time.jpg
You can step forwards or backwards in the time interval section by clicking the left or right
arrows. The new selection will cover the same amount of time, but preceding or following the
previous selection.
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Statistics
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Laundry utilization graph
Client statistics laundryy util graph.jpg
This view shows the utilization rate for the complete laundry (Entire system) during the fixed
time interval Previous week in a bar graph.
Each bar in the graph represents the utilization rate in percent, per hour or day, depending on
resolution. The resolution depends on the time interval selected. E.g. a time interval up to a
week will have one hour resolution, while more than a week will have one day resolution.
Note! If you select a time period that is not yet completed, e.g. current day, week or month, the
machine utilization rates shown under Details for selected period, are calculated based on the
currently elapsed time within the selected period.
Client statistics machine util graph.jpg
By drilling down to a specific machine, you will see the corresponding values for a single
machine, in this case (Network 0/W14).
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Statistics
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Laundry utilization table
Client statistics laundry util machine table.jpg
By clicking the button Show table the information will be shown in a table view.
The table will also show Available machine hours, as well as time spent washing and drying.
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Laundry overview
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Revenue graph
Client statistics system revenue graph.jpg
This view shows the revenue for the complete laundry (Entire system) during the fixed time
interval Previous week in a bar graph. Each bar in the graph represents the revenue per hour
or day, depending on resolution. The resolution depends on the time interval selected. E.g. a
time interval up to a week will have one hour resolution, while more than a week will have one
day resolution. The Y-axis max value will adapt to the actual values in the specified time
interval. Revenue is stated in local currency according to settings on your computer. .
Client statistics machine revenue graph.jpg
By drilling down to a specific machine, you will see the corresponding values for a single
machine, in this case (Network 0/W14).
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Statistics
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Revenue table
Client statistics machine revenue table.jpg
The table will also show number of Free run granted, and for dryers the amount of Free time.
See Laundry overview – Free run section.
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Statistics
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Run hours graph
Client statistics system run hours graph.jpg
This view shows the number of run hours per machine for the complete laundry (Entire system)
during the fixed time interval Previous week in a bar graph Each bar in the graph represents
number of run hours for a single machine in the time interval specified. If the list contains more
machines than will fit in the window, you can use the scroll bar to view additional machines.
Client statistics machine run hours graph 2.jpg
By drilling down to a specific machine, you will see the corresponding values for each program
that have been run for a single machine, in this case machine W18. If the list contains more
programs than will fit in the window, you can use the scroll bar to view additional programs.
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Statistics
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Run hours table
Client statistics machine run hours table.jpg
By clicking the button Show table the same information will be shown in a table view.
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Statistics
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Idle time graph
Client statistics system idle time graph.jpg
This view shows the number of hours spent in different modes per machine for the complete
laundry (Entire system) during the fixed time interval Previous week in a bar graph. Idle time is
when machine is available for use, Run hours is when machine is in operation, and Other is all
other modes, like Waiting for unload, Error, Service or Out of operation. Each bar in the graph
represents total number of hours for each machine, divided into Idle, Run and Other. If the list
contains more machines than will fit in the window, you can use the scroll bar below to view
additional machines.
Client Statistics machine idle time graph.jpg
By drilling down to a specific machine, you will see the corresponding values for each program
that have been run for a single machine, in this case (Network 0/W18). If the list contains more
programs than will fit in the window, you can use the scroll bar to view additional programs.
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Statistics
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Idle time table
Client statistics machine idle time hours table.jpg
Client statistics machine idle time percent table.jpg
By selecting Show in percent in the lower right drop down menu, information will instead be
shown as percent in the table view.
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Laundry overview
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Machine utilization graph
Client Statistics system machine util graph.jpg
This view shows the machine utilization per machine for the complete laundry (Entire system)
during the selected time interval, in a bar graph. Utilization is shown with different color
depending on status of machines, see color designations down to the right.
Machine operation is when machine is actually operating.
Pause is when machine is in pause mode, either by selecting pause from the machine panel, or
when the door is opened during process on a dryer.
Waiting for unload is when washing or drying process has ended, but door not yet opened.
Out of operation is when a machine is set to Out of operation from LMIS admin.
Machine issues is machine in error mode or powered off.
Service mode is when a machine is in service mode, either remote service mode initiated from
LMIS or manual service mode activated.
Gaps between the above color segments indicates that machine was available but not
operating, i.e. in Idle mode.
Each colored segment of the bars in the graph, represents start and end time for different status
changes.
If the view contains more machines than will fit in the window, you can use the scroll bar below
to view additional machines.
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Statistics
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Client Statistics group machine util graph.jpg
This view shows the machine utilization per machine for the group 30 Pound Washers during
the selected time interval, in a bar graph.
Under Details for selected period you will find information regarding hours are spent in the
current selection.
Total hours in selected period is the visible time in the view.
Available working hours is the time defined as Business hours in Administration – Laundry
information within the visible time in the view.
Available machine hours is the number of machines in the selection, multiplied by the
Available working hours.
Actual machine duty hours is the total time that all selected machines have been actually
operating within the visible time in the view.
Machine overtime is machine operation outside the time defined as Business hours in
Administration – Laundry information within the visible time in the view.
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Statistics
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Client Statistics machine machine util graph.jpg
By drilling down to a specific machine, you will see the machine utilization for a single machine.
Client Statistics machine machine util graph zoom.jpg
In order to see a certain interval with higher accuracy, you can zoom in a desired section by
dragging a square from upper-left to lower-right, or simply select a more narrow time interval.
In order to zoom out, use the Refresh button in upper right corner, or drag a square from lower-
right to upper-left.
By hovering the pointer over a colored segment, you will see a pop up with start and end time,
duration, machine status and program selected.
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Statistics
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Machine utilization table
Client Statistics machine machine util table.jpg
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Statistics
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Washing cycles table
Client Statistics system wash cycles.jpg
Under Washing cycles you will find a table showing all cycles performed by washers during the
specified time interval. For dryers, see Drying cycles on next page.
Information shown in different columns:
Machine, states which machine has run the process.
Program, states which program was run.
Time at program start, states the time when wash cycle started.
Duration, states how long the process was ongoing.
Price, states the price that has to be paid in order to start the program. Price indication is before
any price reduction, Happy hour schedule or Option is applied.
Paid, is the price that was paid in order to start the program. A paid sum that is less than Price,
indicates that a price reduction or Happy hour schedule was active at program start. A paid sum
higher than Price, indicates that an option with an additional cost was added to the program.
Free run, indicates if an administrator has granted a Free run, i.e. the program price has been
set to zero. The indication will in that case also state which administrator granted the free run.
Description, states a summary of the program performance. Available information: Process
OK, Error during process, Completed but door opened (program changed), Wash data not
complete, Program aborted or Rapid advanced.
In the lower part of the window, there is a summary of total number of wash cycles and total
paid sum for the current selection.
You can select to view process information for a group or a specific machine, by clicking the
plus sign to the left.
Note that only wash cycles are shown in this view.
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Statistics
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Drying cycles table
Client Statistics system dry cycles.jpg
Under Drying cycles you will find a table showing all cycles performed by dryers during the
specified time interval. For washers, see Washing cycles on previous page.
Machine, states which machine has run the process.
Program, states which program was run.
Time at program start, states the time when drying cycle started.
Duration, states how long the process was ongoing.
Price, states the minimum price that has to be paid in order to start the drying program. Price
indication is before any price reduction, Happy hour schedule or Option is applied.
Paid, is the price that was paid in order to start the program. A paid sum that is higher than
Price, indicates that drying time was extended by adding coins.
Free run, indicates if an administrator has granted a Free run, i.e. the minimum program price
has been set to zero, allowing to run the dryer for the set time per coin. The indication will in that
case also state which administrator granted the free run.
Description, states a summary of the program performance. Available information: Process
OK, Error during process, Completed but door opened (program changed), Drying data not
complete, Program aborted or Rapid advanced.
In the lower part of the window, there is a summary of total number of wash cycles and total
paid sum for the current selection.
Note that only drying cycles are shown in this view.
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Statistics
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Errors table
Client Statistics system errors.jpg
Under Errors you will find a table showing all errors logged during the specified time interval.
Machine, states which machine had the error.
Time, states the time when error occurred.
Error, states which error was triggered.
Program, states which program was running when the error occurred.
Step, states in which program step the error occurred.
Run time, states at which total run time the error occurred. (from machine internal non
resettable run time counter)
Time trip, states at which trip run time the error occurred. (from machine internal resettable run
time counter)
Last service, states the last time stamp of Service performed (if any).
Details for selected period, shows total number of errors for the current selection.
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Statistics
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Machine counters shows statistics counters for the selected machines.
Client Statistics machine counters system.jpg
By selecting entire system or a group, you can select to show a certain counter on a number of
machines for comparison. From the drop down menu, select the counter to show. You will then
see the value of the selected counter for all machines.
Counter name is the selected counter from the drop down menu.
Value is the present content of the counter in LMIS.
Last read states a timestamp of last time the counter was updated in LMIS.
Client Statistics machine counters machine.jpg
By selecting a specific machine, you will see a list of all available counters.
Counter name states the different counters available.
Value is the present content of the counter in LMIS.
Last read states a timestamp of last time the counter was updated in LMIS.
Some counters are updated automatically in LMIS when they change in the machine, e.g. Coin
counters and weight, while others must be updated either manually or scheduled.
To update manually you must be logged on as an administrator with the Client or, use the LMIS
Server manager on the local LMIS server. Go to Administration tab – Machine networks, and
right click on the machine that you want to update. Select Update machine, and machine
information including counters will be updated.
To schedule an automatic update, go to Configuration tab – Machine settings, and select the
machine to schedule. Set Synchronize data from laundry to Yes, and state a time of the day
when you want the synchronization to be performed. Data will be updated once a day at the
stated time.
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Statistics
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System logs shows event logs for the LMIS system.
Client Statistics system logs.jpg
By selecting the entire system you will see all event logs in the same view.
Client Statistics system logs 2.jpg
Drilling down by clicking the plus sign, allows you to view different events separately.
System actions are actions related to the system, such as user log on from client or locally
from Service manager, system start and shut down or backup performed, network scanned etc.
System settings are events related to network settings, laundry business hours etc.
Machine actions are events related to machine actions, such as machine added or deleted,
machine in blocked state etc.
Machine settings are events related to machine settings performed from Configuration menu in
Client.
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Configuration
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Configuration allows you to change certain configurations on machines in the LMIS system.
Machine settings
Client configuration machine settings.jpg
The Machine settings view contains general settings for machines. The present settings for a
machine is updated whenever you select a machine in the machine list.
There are different groups of general machine settings.
System settings/scheduled updates allows you to activate a scheduled synchronization of
data between machine and LMIS. If synchronization is set to No, data will only be updated if
initiated manually from Machine networks under Administration or from Server manager.
Language settings on machine allows you to set the default language and also second
language on the machine display, if the machine supports second language. On machines with
only one language, you can enable or disable the possibility to temporarily change language. If
temporary language change is allowed, you can set the timeout for reverting to default
language.
User interface on machine allows you to toggle between Fahrenheit and Celsius for
temperature, toggle button click sound and program end buzzer on and off, and setting the
backlight fading time for the machine display.
Real time clock settings in machine allows you to set 12 or 24 hour time display and
schedule synchronizing of the machine real time clock with Server time. If set to Yes,
synchronizing will take place once every day at 24:00PM (00:00) server time.
Daylight saving time settings allows you to enable / disable machine handling DST. If set to
Yes, you can schedule the start and stop time manually, or select from Windows built-in time
zone settings.
When you have made changes to the Machine settings, you must write the changes to one or
more machines before you exit the view. See Writing Configuration changes.
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Configuration
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Price settings
Client configuration price settings.jpg
The Price settings view handles settings related to program prices for machines. The present
settings for a machine is updated whenever you select a machine in the machine list. Settings
that does not apply to the selected machine will not be displayed.
There are different groups of price settings.
Coin parameters allows you to set the value of Coin value 1 and Coin value 2 and select if a
decimal sign should be present in the price indication. A coin value of 50 will be presented as
00.50 if decimal is used.
Price reduction is used together with an external input. The price reduction is valid only if the
external input is activated. Price reduction is entered in % and will reduce the cost by the
percentage entered. The new price will be rounded upwards to the closest higher value possible
to achieve by the available coin values. If a Happy hour schedule is active, price reduction is
ignored.
Time per coin is only valid for dryers, and states the amount of drying time that one piece of
Coin 1 will render. If coin input 2 is also used, the time added will correspond to the relation
between values of coin 1 and 2.
Regret time is the time that it shall be possible to change the selected program after it has been
started.
If Auto start paid is set to Yes, the selected program will start when full price is paid, provided
the door on the machine is closed.
Block start active is used together with an external input on machines having this function. If
Block start active is set to Yes, the external input must be activated in order to be able to start
the machine. On machines not having the function, this parameter is ignored.
74
Configuration
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Price reduction on program price only can be used with both Price reduction function above,
and Happy hour schedule, see Happy hour below. If set to Yes, any price reduction will be
applied to the program price only. If set to No, price reduction will also affect price on program
Option or Triangle option selected.
Program prices allows you to set the price on each program in the machine. For washers, this
is the basic price to run the selected program. For dryers, this is the minimum price to start a
drying cycle. This price will render a drying time that corresponds to the Time per coin under
coin parameters above. A coin value of 50 will be presented as 00.50 if decimal is used.
Triangle prices and Option prices allows you to set an additional price for selecting a Triangle
option or a program option. This price setting is optional and can be additive or reductive. To
make a reduction, enter a minus sign in front of the price.
When you have made changes to the Price settings, you must write the changes to one or more
machines before you exit the view. See Writing Configuration changes.
75
Configuration
__________________________________________________________________________
Happy hour
Client configuration happy hours.jpg
The Happy hour view allows you to enter up to 10 different Happy hour schedules. The present
settings for a machine is updated whenever you select a machine in the machine list.
In order to add a Happy hour schedule, click Add schedule.
Client configuration happy hour settings.jpg
In the dialog window, set the price reduction rate in percent, check the box for each of the
desired weekdays and set a start and end time. When this is finished, check the box Enabled. If
any conflict is detected, the OK button will be inactivated and a note will be shown.
Client configuration happy hour settings conlict.jpg
Conflicts could be if there is no weekday selected, if the selected day and time overlaps with an
existing schedule or if start or end time is invalid. Check the reason and resolve.
76
Configuration
__________________________________________________________________________
Client configuration happy hour settings conlict.jpg
Note. On machines with firmware version prior to 8.24, it is not possible to set start or end time
to 00:00. Use 00:01AM for start time and 11:59PM for end time instead, otherwise Conflict
detected will be shown.
When you click OK, the new entry will be added to the list, displaying Status, Reduction rate,
active weekdays and Start and End time. In order to add a new entry, the
You can edit an existing Happy hour schedule by selecting it in the list, and clicking the Modify
button. Enabling and disabling can also be made directly in the list by checking or unchecking
the box to the left of the entry. This can be useful if you want to temporarily disable a schedule,
without deleting it.
Delete an entry by selecting it in the list and click Delete.
When you have made changes to the Happy hour settings, you must write the changes to one
or more machines before you exit the view. See Writing Configuration changes.
77
Configuration
__________________________________________________________________________
Active programs
Client configuration active programs.jpg
The Active programs view allows you to change which programs should be active, and in
which order they should appear on the machine display. The present settings for a machine is
updated whenever you select a machine in the machine list.
In the All programs in machine pane, all programs that are available in the machine are
displayed. Programs are displayed in ascending program number order by default, but you can
change the sort order by clicking one of the headlines. The list shows number, name, active or
inactive, current price, number of cycles run, total run time and a time stamp of the last time run.
Active programs are indicated by a star symbol in the Active column.
In order to add a program from the All programs list to the Active programs, you can either
select it and click Add to active program list, double click the program or use drag and drop.
Adding by double click or Add to active program list, will add the program at the last position in
the list. Using drag and drop allows you to place the program in the position you want.
The Active program list in machine shows which programs are currently active, i.e. selectable
from the user panel, and in which order they appear in the machine display. You can move
programs to change the order of appearance, either by using drag and drop, or select a
program in the list and use the arrow buttons to move it around.
In order to remove a program from the Active programs list, you can either select it and click
Remove from active program list or double click the program. This will remove the selected
program so that it will no longer be available for selection on the user panel. The removed
program will still be visible in the All programs list, and can be activated again, at any time.
When you have made changes to the Active program list, you must write the changes to one or
more machines before you exit the view. See Writing Configuration changes.
78
Configuration
__________________________________________________________________________
Writing Configuration changes

Changes in configuration must be written to one or several machines for each configuration
setting, Machine settings, Price settings, Happy hour and Active programs, individually. If
you select another configuration setting before writing the changes to a machine, your
temporary changes will be lost.
When you click Write after changing parameters, the Create configuration job dialog will
open. The actual write job will not be created until you click the Create button. LMIS will detect
which sub group(s) of the present Configuration setting was changed, and the corresponding
checkbox(es) will be automatically checked. By default, the Target scope drop-down menu will
state a single machine target where the machine that you made the parameter change on is
preselected,. You can change the target scope and parameters to change, to fit your intentions.
With target Single machine, you can keep the original machine, or click a radio button to select
another one. Only the last one selected will be the target machine.
Client configuration create config job.jpg
If you for example made changes to the sub group Machine user interface settings on Machine
W6, you can select to add also other sub groups, by checking the box to the left of each setting.
This could be useful if you want to ensure that all settings from the selected machine will be the
same on the whole group of machines. See also Force write to machine under Server
manager.
You can then write the changes to another Single machine, All machines, Machine group or
Custom targets. If you select Group, you will have to state to which group the changes shall be
written. The group drop down menu contains groups previously created in Server manager.
Client configuration create config job 2.jpg

79
Configuration
__________________________________________________________________________
If you select Custom machine targets, check the box in front of the machines you want to
update with the new settings.
If you select All machines, all machines will be selected for update without any possibility of
further filtering.
Note!
Be careful when selecting target machines, especially when changing Price settings and Active
programs, as there is no verification that the new settings are compatible with the target
machines. Machine settings and Happy hour are not that critical, since they contain more of a
general type of settings that can be applied to any machine in most cases. It is recommended to
create suitable groups containing machines of the same Model and program set-up, and use
one of the machines in that group as a template when writing Configuration changes. Writing
changes to an incompatible machine, e.g. writing program changes or price settings from a
washer to a dryer, can create unexpected machine behavior, since only the program numbers
are used for program and option identification. If a program or option that is referred to in the
selected machine, does not exist in a target machine, it will be ignored by the target machine.
This may result in missing or wrong programs activated, or wrong price setting on a program.
During writing of Configuration changes the machine might enter Service mode for a short
while. This is completely normal, and the machine will revert to Idle mode when the action is
completed.
80
Configuration
__________________________________________________________________________
Options when creating write job

Since writing changes to machines can be performed only when machine is in Idle mode, it will
by default be made at the soonest possible occasion. This means that for a machine that is
running a program, the write job will be queued until the machine enters idle mode, while on a
machine already in idle, the write job will be performed immediately. However, by checking the
Show advanced job settings, you will have the possibility to schedule write jobs.
In the drop down menu, you can select different time alternatives for the write job to be
performed.
Write as soon as possible (default): The write job will be performed at the soonest occasion
the machine enters idle mode.
Postpone to laundry close: The write job will be scheduled to be performed at the soonest
occasion the machine enters idle mode, after laundry is closed. Laundry closing time is defined
under Business hours in Server manager – Laundry information.
Postpone to specified time: The write job will be scheduled to be performed at a time that you
define in the date and time fields. Also with this option writing will be performed only after
machine has entered idle mode.
81
Configuration
__________________________________________________________________________
Configuration jobs: This window shows all write jobs that have been created, finished jobs,
failed jobs and jobs waiting to be written. You will see certain information about the job, which
machines have been scheduled, which parameters were changed and the new value, user
name who initiated it, creation date, actual start date and finished date if it is finished, and status
of the job.
If a job failed or timed out, you can easily identify them and create a new configuration job.
You can abort a job as long as it is not finished and you can delete a job after it has finished.
Write jobs will be removed after the number of days set in Write job history.
See Write job timeout, Write job history and Write job max retries under Server manager –
System settings.
Client configuration jobs.jpg

82
Administration
__________________________________________________________________________
Administration tab will only be visible if your user access level is Master or Administrator. See
chapter Configuring User accounts.
Client administration.jpg
This tab contains some of the functions that are normally only available in the Server Manager
application. Click the relevant function button in the window lower edge, Laundry information,
User Administration, Machine networks, Machine groups or Laundry map.
Note that in User Administration in the Client, it is only possible to edit users that has a lower
access level than the presently logged on Master or Administrator. E.g. a Master logged on from
the client cannot edit other Masters, but can edit Administrators and Normal users. An
Administrator logged on from the client, can only edit Normal users.
For more information, see respective chapter under Configuring LMIS Server.
83
Trouble shooting
__________________________________________________________________________
Machines are not visible in Machine Networks after scanning.

Check the LEDs on the PC interface for the specific network.
Green Power LED steady on indicates power is present. If not lit when power supply is
connected, check the network cables for shorted wires.
Red TX LED flashing indicates LMIS communication running.
Yellow RX LED indicates machine replies to LMIS commands
Check the LEDs on the Machine interface of the machine in question.
Green Led steady on indicates that power from machine is present. If not lit, check connection
between machine interface connector X5 and machine CPU connection RS232.
Yellow LED flashing indicates LMIS communication running. If not flashing, check network cable
for proper connection.
Red LED indicates machine replies to LMIS. If not flashing, check that the machine has a valid
unique address set, and then rescan the network.
The Client application is not able to connect to the Server

If the log on window states Login failed it is most likely that you have entered the wrong user
name or password. If you have forgotten your credentials, contact the Server administrator who
can give you your username and set a new password of your choice.
If the log on window states Server not available it can be several reasons. Check that you
have internet connection on your Client PC, and that you have stated the correct Host or IP
address and Port setting under Server settings in Logon to LMIS server window. Check with the
Server administrator for correct settings.
Check also that the Server PC is up and running and has an internet connection. Make sure the
LMIS Server NT service is running. This can be verified and managed in the Server Manager
application under System Status.
If the log on window states Server busy, it is most likely that your Client application is outdated
and not compatible with the Server application. Make sure that you have the latest available
Client application installed.
84
Trouble shooting
__________________________________________________________________________
What does Machine and Network status mean?

In the Machine networks tab, there is a status indication for each connected machine and
network. The actual status of machines and networks is indicated by an icon and a status text.
Networks:
The normal status of networks is Active.
Active (9600 bps), indicates an active network running 9600 bits per second. This is the normal
status.
Active (2400 bps), indicates an active network running 2400 bits per second. This will be the
status if the Allow higher speed box is not checked
Active (2400 bps) Scanning..., indicates an active network running 2400 bits per second,
scanning for connected machines. Communication speed is automatically set to 2400 bps
during scanning also if the Allow higher speed box is checked.
Change speed in the Network settings dialog by checking or unchecking the Allow higher
speed check box.
Abnormal statuses include following:
Inactive, indicates that the network is deactivated, Activate in the Network settings dialog by
checking the Active check box.
Inactive, Port not available, indicates that the PC interface is not available. Check that the PC
interface is powered up and USB cable connected between Server and PC interface. Check in
Device manager that the ELS Network driver is active.
Machines:
The normal status indication of a machine is the actual process step and selected program
number within brackets. Possible process steps for washers are Weighing, Prewash, Main
wash, Rinse, Prerinse, Soak, Cooldown, Drain, Spin and End. Possible process steps for dryers
are Drying, Cooldown, Anti crease and End. These are all normal indications.
Abnormal statuses include following:
Inactive, indicates that the machine is deactivated, Activate by selecting the machine and
clicking Activate machine or right click on the machine and select Activate machine.
Offline, indicates that the machine is disconnected from the network or powered off. Check that
the machine is powered on and that the cable between machine interface connector X5 and
machine CPU connection RS232 is properly connected and not damaged. Also check LEDs on
machine interface according to above.
Blocked, indicates that there is a mismatch between the machine address and the machine
model or unique CPU id related to that address. Right click on the machine and select Resolve
blocked state to perform the corrective action. See previous section Managing networks and
machines – Resolve block state.
Error <Error description>, indicates that the machine is in error state, and also which error
code is triggered. See User manual for the relevant machine for possible actions.
Service, indicates that the machine is in Service mode. Service mode can be entered manually
from the machine user panel, or remotely from LMIS when certain configuration parameters are
written to the machine. See section Writing configuration changes for more information.
Out of operation, indicates that the machine is set Out of operation from the Toolbox menu in
Client application for some reason. Use Toolbox menu to revert to operational mode when the
reason is cleared out.
85
Trouble shooting
__________________________________________________________________________
I don’t remember my User name or password
If you have lost your User name or password, you must contact the Server administrator, who
can find your user name and set a new password of your choice. If you are the Server
Administrator, open the Server Manager application on the Server PC, and go to the User
Administration tab. Select the user name in the list and click the Change Password button. In
the dialog window, state the new password.
Note that the password must be minimum 6 characters and must be entered exactly the same
twice for proper verification.
86
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User Manual

Using LMIS Client application ........................................................................... 37

Before you start:

Monitor: 1920x1200 resolution recommended for best performance

Free Hard disk space:

Internet connection for remote access from Clients

Monitor: 1920x1200 resolution recommended for best performance

Free Hard disk space:

Internet connection for remote access to Server

Recommended wire: Type: Control, Instrumentation or Computer cable

Dryers with Compass Pro

T5130, T5130C, T5130LE

Starting the Server Manager application

Configuring LMIS server on server PC

Server info integrity.jpg

Server info Server status.jpg

Configuring LMIS server on server PC

Laundry information empty.jpg

Laundry information load image.jpg

Configuring LMIS server on server PC

Laundry information manage auto block.jpg

Configuring user accounts

User admin empty.jpg

User admin add master.jpg

Configuring user accounts

User admin edit user.jpg

User admin delete user.jpg

Configuring user accounts

User admin block user.jpg

User admin notification settings.jpg

Configuring user accounts

User admin send message.jpg

User admin change pwd.jpg

Managing networks and machines

Machine networks empty.jpg

Machine networks add network.jpg

Managing networks and machines

Machine networks scan network 1.jpg

Machine networks scan network finished.jpg

Machine networks network settings.jpg

Managing networks and machines

Machine networks popup delete network.jpg

Machine networks scan network 2.jpg

Managing networks and machines

Activate machine – deactivate machine

Machine networks deactivate machine.jpg

Machine networks update machine.jpg

Managing networks and machines

Machine networks delete machine.jpg

Machine networks popup delete machine.jpg

Managing networks and machines

Server show removed machines.jpg

Server show removed machines 2.jpg

Server popup deleting removed machine.jpg

Managing networks and machines

Resolve block state

Machine networks resolve blockstate 1.jpg

Machine networks resolve blockstate 2.jpg

CPU serial number mismatch:

Blocked state CPU mismatch.jpg

Managing networks and machines

Blocked state wrong model.jpg

Blocked state too many crc errors.jpg