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1 Objectives, Targets & Indicators

1.1 Introduction & Purpose
The purpose of this procedure is to establish how your organization implements and maintains quality,
environmental, and health and safety objectives, targets, indicators and programmes that are consistent with
our QMS policies, and whose achievement demonstrates continual improvement. For each significant
environmental aspect or health and safety hazard, your organization establishes an appropriate and
measurable objective.
1.1.1 Process Turtle Diagram

With what With who

• Views of interested parties • Quality Coordinators

• Risks and opportunities • QMS Manager
• Compliance obligations • Top management
Register

Input Activity Output

• Customer requirements Identifying and setting • Process improvement

• Legal and compliance objectives, targets and • System improvement
• Areas of concern programmes for quality • Enhanced desirable effects
• Organizational context compliance and • Approved objectives, targets
• Risk and opportunities improvement and performance indicators
• Strategy and policies • Register of objectives
• Objective programme
• New practices

How With what measure

• Assessment process • Level of compliance

• Risk register • Objectives met
• SWOT/PESTLE analysis • Risk analysis
• Forms & reports • Risk mitigation scores

1.1.2 References
Standard Title Description
BS EN ISO 9000:2015 Quality management systems Fundamentals and vocabulary
BS EN ISO 9001:2015 Quality management systems Requirements
BS EN ISO 9004:2018 Quality management systems Guidelines for performance improvements

1.1.3 Terms & Definitions

Term Definition
Documented Information Information required to be controlled and maintained
Objective An overall goal arising from the policy
Target Performance requirement, applicable to the organization that arise from the objectives
Indicator (KPI) Key Performance Indicator is measure of achievement towards an objective

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