Professional Documents
Culture Documents
The following points should be kept in mind while within the available floor space of the office in such
office premises: a way that everything can be utilized in the best
possible manner.
1.Safety of Records and Staff:
The safety and security of The shape of the office is an important
office records and of the personnel employed in an consideration. The building or office space may be
office building is most desirable. The office should square, rectangular, ling and narrow or L or J
have the advantage of a fire construction, fire shaped. It should be remembered that a square or
escapes, automatic safety devices, etc. rectangular space always better than long or
narrow one, for the latter will necessarily require
2. Working Conditions: The office building must much floor crossing and back-tracking by the office
provide good and satisfactory working conditions. staff and may nit for the most efficient utilization of
Facilities of water, lighting and ventilations should space.
be available. The building should be free from dust,
noise, fumes, and obnoxious smells. Principles of the Office Layout In order to reap the
advantages of an efficient layout, an Office
3. Adaptability to Proposed Layout: It should be Manager should bear in mind the following
capable of being modified or altered so that principals:
different sections of the office mat be properly
housed in it. 1. Location of Department: He should identify the
various departments in the organization and their
4. Office Fittings: It should be adequately provided relations with one another. Each Department
with electricity, power, telephone, water should be allotted a convenient area, taking into
connections and other fittings. consideration the possibilities of its expansion.
Departments which are closely inter-related should
5. Future Expansion: It should offer enough scope be placed adjacent to each other. Office services
for future expansion. When a building is owned or should be located in a place which is equidistant
constructed by the organization, provision should from the departments that served by them.
be made for additional floors for future expansion
requirements. 2. Flow of work: This is the most important
principle of an office layout. Its object is to ensure
6.Type Of Building: " It may not be advisable to that the flow of work is as regular as possible: the
take a building divided into rooms which, even if layout, therefore, should be in the form of a
suitable when taken, will not lend itself to straight-line, a circle or a U shape Such a layout
reorganization." The most suitable type of office would restrict the movements of employees and of
building is that which provides completely open papers to the minimum, and make for maximum
space other than the supporting columns, and control on the part of the management. The layout
temporary partitions which can be removed, if should ensure a continuous flow of office work;
required. desks, equipment, and men, should be no criss
crossing or back tracking. The flow of work must be
OFFICE LAYOUT ensured, keeping in mind the office systems and
routines which have been devised for the
According to little field, "Office layout may be performance of office activities. 3. Space
defined as the arrangement of equipment within Requirements for Staff and Equipment: Each
the available floor space." It can be described as employee should be allotted sufficient space to
the arrangement of different departments, handle his work efficiently. Congestion in the office
equipment and men within a given floor space with may impair the efficiency of the staff.
a new view to make optimum utilization of space
and ensure maximum efficiency of the office. 4. Number of Private Office: These are separate
G.R. Terry defines Office Layout as, "The rooms, cabins or cubicles which are partitioned off
determination of the space requirements and of from the other parts of the office. Provision for a
the detailed utilization of this space in order to private office should be discouraged and restricted
provide a practical arrangement of the physical as far as possible. Private offices generally take two
factors considered necessary for the execution of to five times more space er employee in the
the office work within reasonable cost". general office work areas. They require more
space, and increase the expenses om lighting,
According to Hicks and Place. "The problem of ventilation, heating, and do not easily lend
layout relates to the arrangement in the space themselves to a programme of expansion.
involved so that all the equipment, supplies,
procedures and personnel can function at 5. Use of Partitions: The use of partitions is
maximum efficiency". The object of an office layout becoming more popular these days, for they
is to make arrangements for the placing of men, provide flexible substitutes for private offices.
Advantages of good Layout A good offers the
6. Special Purpose Rooms: All good offices provide following advantages:
for a reception room and a conference room. A
reception room should be attractive and well- (1) Increase in Efficiency: A properly laid-out office
decorated, and should be located near the promotes efficiency as it follows the flow of work.
entrance or the main gate. The conference room The movement of employees and paper follow the
should be provided for business executives to hold shortest route and this allows for smooth flow of
meetings for group discussion, conduct interviews, work.
etc. Such rooms should be located either in the top (2) Reduction in Cost: A good layout aims at making
floor or at some distance from the general office. the most economic and effective use of the
available floor space. Thus, it leads to cost
7. Safety : A good office layout should eliminate reduction in the office.
office hazards. It should provided for an adequate (3) Effective Supervision: In a good laid-out office,
number of exits. There should be no obstruction to the amount of supervision needed would be
the flow of work, to exits or in the passage. reduced to the minimum, thereby reducing the
Obsolete equipment, open drawers, over- burden of the supervision and saving in the cost of
crowding, unguarded or unfenced machine may supervision.
cause office hazards (accidents): but these can be (4) Optimum use of Machines and Equipment: A
eliminated with proper care and precautions. good layout provides for joint use of machines and
equipment. This is turn, reduces the amount if
8. Provisions for Amenities: While planning the investment in machines and equipment.
office layout, provision of amenities or facilites for (5) Better and Speedy inter-communication: In a
the employees should be made. These amenities good laid-out office , activities are placed in a
and facilities include telephone, lifts, sequence and flow the flow the shortest route. This
washingrooms, toilets, rest rooms, cool drinking speeds up inter-communication.
water, canteen, etc: These facilities should be (6) Lesser Costs of Office System: A properly laid-
provided at a central or convenient place for all the out office tends to reduce the cost of cooling,
employees. heating, airconditioning systems as well their
running and maintenance costs.
9. Flexibility and Expansion: An office layout should (7) Better Morale: A badly planned office office
be capable of being adjusted and expanded increases employees' fatigue and tension, whereas
according to the requirement of the organizations. a well planned office in conductive to their comfort
Provision for the maximum workload rather than and morale. Good layout has a positive impact on
an average workload should be made from the very employees' morale.
beginning. (8) Improves Goodwill: A well-planned layout
projects an image of efficiency to the outsiders
Template: A template is a plastic or a metal device visiting the office. This results in better goodwill.
with certain areas cut-out to indicate the size an
shape of various type of desks, chairs, cabinet, files An open refers to a large rooms where all the
and other office equipment. This device permit you departments, men and equipment are housed
to draw office furnishing and equipment on the under a single rooms without partitions or walls
scale drawing on the office floor plan. separating them. Each department or section is
allotted a separate space in the same room, which
(b) Cut-outs: Cut-outs are paper or plastic shapes is often demarcated by placing filling cabinets
cut to scale size that represent the space required between them. One or more gangways throughout
by each item of office furniture and equipment. the whole floor may be provided and desks may be
Cut-outs may be purchased in packages or they can arranged facing one way so as to facilities
be made by hand. They are normally pasted onto supervision and easy access. It should be noted,
scale layout. however, that private office are provided for top
executives whose work calls for top executives
(c) Plastic Models: Plastic models are scaled models whose work calls for secrecy and concentration.
of various pieces of office furniture and equipment.
These models may be easily repositioned on the Advantages of Open Offices: Open offices offer the
floor plan. Their use facilitates the exploration of following advantages:
the various layout possibilities on a layout board.
(1) Economical: Since unnecessary partitions and
Re-layout Re-layout means changing the existing corridors are avoided, open offices make better
layout, i.e., Planning the layout afresh. A re-layout utilization of office space possible. It is common
may become necessary for the purpose of experience that nearly 25 to 33 percent of the
improving the existing layout or adjusting it to the office space is taken up by walls and partitions.
changed environment. Open offices enable the management to effect
savings in rent and reductions in the cost of office
operation.
(5) Impersonal Atmosphere: From the point of
(2) Better Lighting and Ventilation: With the view of the staff, the atmosphere in open office is
removal of unnecessary walls and partitions, open generally rather impersonal, For instance, instead
offices allow a free flow of air and natural light, of working in a small room referred to as the
which step up the efficiency of the office staff. Accounts Department, a small corner of a general
office may be occupied. This adversely affects the
(3) Better Supervision: Open offices encourage feeling of attachment of the worker to place of
better work through better supervision and easier work.
operations. Only a few supervisors are required to
supervise the staff. The worker faces the supervisor (6) Noisy: The efficiency of the staff may be
and therefore he cannot waste time without being impaired by the noise of ringing telephone and
found out. clicking typewriters.
(4) Better Communication: Open offices facilitate (7) Unhealthy: A large open office is generally
better inter-department communication. A worker objected to on grounds of health. That infectious
is not required to go to another room for disease are more passed on and that there is
consultation, advice or instruction. It also facilities insufficient ventilation are two of the frequent
better coordination of office activities. complaints against open offices. But these
advantage can be avoided to some extent by
(5) Flexibility: There is a greater flexibility in segregating work which is confidential, noisy or
planning the layout of an open office, which ensure distracting. However, the psychological
a more effective placement of office machines and disadvantage remain, for " many people do not like
equipment. Further, Changes in the layout can be working in an open office, "
effected without much difficulty.
Private Offices Private offices are small rooms or
(6) Other Advantages: The other advantages of an cubicles which are separated from similar other
open office are: ( rooms or the open office by full or half partitions.
a) In an open office, the sharing of machines and
equipment become possible; Advantage of Private Office: The advantage of
(b) In an open office the cost of decoration, private offices are:
cleaning and maintenance is lower
(c) It wears a smarter look and, to that extent, is an (1) Greater privacy is ensured for confidential work
advertisement for the same room; and discussions.
(d) It makes for democratic set-up because all (2) They promote a personal atmosphere and lend
grades of staff are placed in the same room; (e) It a sense of prestige or importance to the concerned
makes better working conditions possible. staff.
(3) They increase the efficiency of the workers by
Drawbacks: The drawbacks of open offices are: facilitating concentration of mind which is possible
because of the absence of noise.
(1) Absence of secrecy: When secrecy of work is (4) They are more congenial and less regimented.
desired, an open office is not a good choice. Privacy (5) There can be better ventilation and
cannot be maintained in an open office for work is heating/cooling arrangements. They are also
done in full view of all the staff. preferred on ground of health.
(2) Concentration not Possible: Open offices are Drawbacks: The disadvantage of private offices are:
not suitable for work which requires concentration (1) Uneconomical: On a rough estimate 25 percent
of mind, e.g., accounting and statistical work. to 33 percent of the office space is wasted in
Moreover, distraction provided by visitors and the partitions and corridors. When an office is situated
general movement of office staff cannot be in a rented building, the cost of office operations
avoided. increase considerably.
(2) Costly Supervision) Private offices make
(3) Unbusinesslike Appearance: Too many people supervision more difficult and costly. Supervision
working in the same room and moving about their also becomes less effective because the supervisor
work make an open office look untidy, shabby and loses personal contact with the staff. Besides, more
unbusinesslike. supervisors are needed to supervise effectively the
same number of workers. The cost of supervision is
(4) Lowering of Morale: Apparent regimentation thus stepped up.
and loss of individuality, reduced sense of (3) Adversely Affects Flow of Work: By Erecting
belonging to a well-defined group, and apparent barriers and partitions, private offices adversely
loss of status among senior staff tells on the morale affect intercommunication and free flow of work.
and efficiency of office workers. (4) Affects Lighting, Ventilation: Walls and
partitions also adversely affect free ventilation and
flow of natural light.
(5) Inflexible: Private offices make the task of office raises a direct and reflected glare which causes eye
layout more complicated ;and less flexible. strain to the workers.
2. Semi-direct: In this system, a transparent or
1. Landscaped Offices: A land scaped office is an translucent shade is used which directs 60 to 80
open office which avoids the arrangement of per cent of the light downward; the remaining light
straight-lines of desks divided by straight is directed upward and is reflected from the ceiling.
gangways. Desks are arranged individually or in This system is an improvement on direct lighting,
groups and at different angles from one another. for it avoids dark shadows on the ceiling and
eliminates glare.
2. Movable Partitions: Movable partitions are now 3. Indirect: In this system, 90 to 100 per cent of the
being used in setting up private offices. These light is directed towards the ceiling or walls and is
partitions are made of metal, wood, plastic or then diffused and reflected downward on the work
glass. surface. This system provides light which is soft,
avoids shadows and glare and does not cause eye
3.Modular Units: Modular units are becoming strain.
increasingly popular now. These units normally 4. Semi-indirect: In this system, a transparent or
consist of a combined desk and filling cabinet with translucent shade or a reflector is placed under the
dwarfed partitions up to a height of four to six feet. lamp so that 20 to 40 per cent of the light may be
The most popular type of modular desk is the L- directly diffused downward on the working surface
pattern desk unit with a flat surface. It occupies and 60 to 80 per cent of the light may be directed
less floor space, helps to increase work efficiency, towards the ceiling and walls which is then
provides easy access to working materials and, at reflected downward to the working surface.
the same time, ensures an element of secrecy for 5. General Diffuse: In this system, an equal amount
the employees. of light is diffused directly and indirectly by its
reflection from ceiling and walls. This system gives
more light with the same wattage than the semi-
indirect lighting system does.
ENVIRONMENT MANAGEMENT
Office environment has an important bearing on Kinds of Lightning
the efficiency of employees. An office may be
properly laid-out and the best type of furniture and 1. Natural: Natural light or daylight is the best
equipment may be installed in it; but its efficiency form of lighting. On extremely bright days or during
may be very low if the physical working conditions extremely bright hours of the day, the brightness of
are not good. Since office work is mainly mental the light which causes glare may be controlled by
work which is more fatiguing than physical work, using dark coloured curtains, green or dark window
adverse physical conditions increase the mental shades.
strain on the staff. 2. Artificial: Artificial lighting may be used to
The emotional response of workers is better if the supplement natural light. Since it is generally not
environment is good. possible to provide natural light over the whole
working surface, artificial lighting has to be
Office environment comprises of the following: provided so that the working surface may be
(i) Office Lighting; properly and evenly illuminated.
(ii) Ventilation and Temperature Control Artificial lighting is mainly of two kinds:
(iii) Interior Decoration and Furnishing (a) Fluorescent: The illumination produced by
(iv) Office Furniture fluorescent of CFL lighting closely resembles
(v) Freedom from Noise and Dust natural lighting. Although such lighting is very
(vi) Safety from physical hazards expensive to install.
(vii Sanitary Arrangements (b) Incandescent: This type of light is produced by
(viii) Security filament bulbs. The installation of incandescent
(ix) Secrecy lighting is much less expensive than fluorescent
lighting.
OFFICE LIGHTING
Lighting is perhaps the most important of office Benefits of Good Lighting in the Office
physical conditions. Probably the best way to grasp 1 Increased Output
the importance of lighting to office management is 4. Better Employee Morale
to realize that every office task is so important. 2. Better Quality of Work
5. Higher Prestige for the Firm
TYPES OF LIGHTING SYSTEM 3 Reduction of Fatigue
1. Direct: In this type of lighting, approximately 90-
100 per cent of the light is directed downward to Ventilation in the office refers to the supply of
the working surface. It provides a good intensity of clean and fresh air in the right amount, at the right
light. however, it casts dark shadows around and temperature and of the right humidity.
Proper ventilation is an important aspect of office covering not only reduces noise but also adds to
environment. Fresh air must pass through the the beauty of the place.
office regularly. This is possible only when the
office premises are properly ventilated. In the Furnishings: Furnishings include curtains, chair,
absence of proper ventilation, air becomes stale, table and sofa covers, foot mattresses, etc. These
causes headache, fatigue and restlessness to the have a protective as well as decorative value. For
employees. instance, curtains may not only decorate a window
1. Natural Ventilation- May be obtained by or a door, they may also prevent glare and
providing enough doors, windows and ventilations excessive illumination from natural or artificial
of the right type at the right place. They would lighting.
ensure a regular flow of fresh air from the outside
and of stale air from the inside. Wall Hangings: Wall hangings such as paintings and
2. Artificial Ventilation- Artificial Ventilation may be art objects, if properly displayed, break the
achieve by the use of electric fans, exhaust fans, air monotony of the decor and enhance the prestige
coolers, etc. of the organisation.
(b)Reference Checking: The employer may, before 5. Financial Position of Organisation: Any disclosure
recruiting an employee, ask for two reputable of the financial position of the organisation before
personal references from him. These references the presentation of its annual accounts may prove
may be contacted and information sought from to be harmful.
them regarding the past general conduct,
behaviour, character, etc., MODERN TRENDS
In addition to above, some new trends are affecting
(c) Cash or Bond Security: Generally speaking, the the office environment. The use of art objects and
employees who handle cash are required to plants in modern offices is gaining momentum
deposit a certain amount of money with the these days. These are discussed briefly in the
organisation or to execute a guarantee bond from following paragraphs:
some reputable person or persons as a security Art in the Office
measure. Nowadays, big business houses, companies and
MNCs are becoming big patrons of the arts. Their
CCTV Camera patronage is expressed in offices filled with art
Closed-circuit Television (CCTV)* Cameras can objects and pictures, etc., that add a sophisticated
produce images or recordings for surveillance touch to the environment. "Visitors can see it as
purposes, and can be either videos or still cameras. they walk down the corridors, as they enter
Marie van Brittan Brow was the inventor of the building, as they are having lunch. It tells them that
CCTV camera. a corporation cares for their cultural pleasures."
Art objects that are used in offices may not be
Analogue signals can also it for storage of limited to any particular form or medium. Folk arts,
recordings on a PC. A digital camera can record a pictures, paintings, photographs, framed posters,
maximun of 30 frames per second. metal objects, sculptures, any type of graphil piece,
even the company logo or a display of products can
Fire Alarm System: be conceived and provided for as art objects, if
Also called as Smoke Detector, it is a device that they are visually attractive. Even pieces of furniture
secures smoke, typically as an indicator of fire. It can be designed as art objects and have a
functional as well as a decorative place in the
office.