AN NU AL

ANNUAL
RE
REPO RT 2022
PORT 2022
 The Late His Majesty
Sultan Qaboos bin Said Sultan Haitham bin Tarik Al Said
May Allah rest His soul in peace May Allah protect Him
 Nama Group
is a leading
reference for
utility services
excellence in
the region
6
 NG - ANNUAL REPORT 2022 7

TABLE OF CONTENT
Subject Section Page

About Nama Group 10

Board Members 12

Nama Group Leadership Team 13

Chairman Report 14

CEO Report 18

Governance Governance Report 20

Strategy Nama Group Strategy 25

Tanweer 27

Dhofar Integrated Services Company (DISC) 28

Oman Water and Wastewater Services Company (OWWSC) 29

Muscat Electricity Distribution Company (MEDC) 30

Nama Group Mazoon Electricity Company (MZEC) 31

Subsidiaries
Performance Majan Electricity Company (MJEC) 32

Oman Electricity Transmission Company (OETC) 33

Oman Power and Water Procurement Company (OPWP) 34

Numo Institute for Competency Development (NICD) 35

Nama Shared Services Company (NSS) 36

Financial and
Operational Nama Group Financial and Operational Performance 37
Performance

Sustainability Sustainability Report 49

8

Al Ansab Wetland
One of Nama Group projects
 NG - ANNUAL REPORT 2022 9

MISSION
Leading and enabling the Group to deliver safe,
reliable, and sustainable electricity and water
services to enhance value for Oman.

VISION
Nama Group is a leading reference for
utility service excellence in the region.

VALUES
Integrity - Professionalism - Respect
 10

About Nama Group

Nama Group (NG) was established as a result of the restructuring of the electricity and water sectors
in 2004 and commenced its commercial operations on 1 May 2005. NG’s operations are spread across
procurement, generation, transmission, distribution and supply of electricity and water services in the
Sultanate of Oman.
Oman Investment Authority is the shareholder of Nama Holding, which is the holding company of Nama
Group subsidiaries. Nama Group acts as the sole provider of electricity, water and wastewater services
(procurement, transmission, distribution and supply).

The Structure of Electricity, Water, and Wastewater Sectors

The electricity sector consists of three major organizations: the Ministry of Energy and Minerals, the
Authority for Public Services Regulation (APSR), and Nama Group. The Ministry of Energy and Minerals is
responsible for electricity policy overview, while the Authority for Public Services Regulation is in charge of
regulating the electricity sector.
On the other hand, the water and wastewater sector consists of three major entities, represented by the
Ministry of Agriculture, Fisheries and Water Resources, APSR and Nama Group. The Ministry is in charge
of supervising and reviewing the water and wastewater policy. Similar to the electricity operations, APSR
regulates the water and wastewater sector. The Group consists of the following companies:
Acquisition
Category Company
percentage
HOLDING COMPANY Nama Holding (NH) N/A
Wadi Al Jizzi Power Company (WJPC) 100%
GENERATION COMPANIES
Al Ghubrah Power and Desalination Company (GPDC) 100%
TRANSMISSION COMPANIES Oman Electricity Transmission Company (OETC) 51%
Muscat Electricity Distribution Company (MEDC) 100%
Mazoon Electricity Company (MZEC) 100%
ELECTRICITY DISTRIBUTION/ Majan Electricity Company (MJEC) 100%
SUPPLY COMPANIES (DISCOS):
Rural Areas Electricity Company (Tanweer) 100%
Dhofar Integrated Services Company (DISC) 99%
Oman Water and Wastewater Services Company
WATER AND WASTEWATER 100%
(OWWSC)
COMPANIES:
Dhofar Integrated Services Company (DISC) 99%
PROCUREMENT OF POWER AND
Oman Power and Water Procurement Company (OPWP) 100%
WATER COMPANY
TRAINING AND DEVELOPMENT
Numo Institute for Competency Development (NICD) 100%
COMPANY
INFORMATION TECHNOLOGY
Nama Shared Services Company (NSS) 100%
COMPANY
 NG - ANNUAL REPORT 2022 11

The Structure of Electricity & Water & Wastewater Sector Structure

Oman Investment Authority

Ministry of Agriculture, Fisheries

Ministry of Energy & Minerals
and Water Resources

Authority for Public Services Regulation

Nama Holding

Electricity Sector Water & Wastewater Sector

Procurement Oman Power & Water Procurement Company

Al Gubra Power & Desalination Co.

Generation
& Production Wadi Al Jizzi Power Co.

Private Sector Generation Companies

Transmission Oman Electricity Transmission Co.

Muscat Electricity Distribution Co.

Majan Electricity Co.

Mazoon Electricity Co.

Distribution
& Supply
Rural Areas Electricity Co. “Tanweer”

Dhofar Integrated Services Company

Oman Water & Wastewater Services Co.

ABOUT NAMA HOLDING

Nama Holding is a joint-stock company, registered in the Sultanate of Oman. The company commenced
its commercial operations on 16 September 2003 and holds the shares of the Government in subsidiary
companies. Nama Holding is responsible of implementing the Government’s policy on financing state-
owned companies in the electricity and related water sector, supporting and implementing government
privatization policies for the electricity, water and wastewater sector, drawing NG’ strategy which focusing
on developing its business and supervising all the key strategic projects implemented by the subsidiaries.

Electricity Sector Restructure Project

Based on the government directives in December 2021 to enhance efficiency and reduce operational
and administrative costs, Nama Group continues to implement the restructuring project of Distribution
and Supply (D&S) Companies. As a result, MEDC, MJEC, MZEC, and Tanweer will be merged into two
companies (a supply company and a distribution Company for all governorates except the Governorate
of Dhofar). The Group works closely with the Ministry of Energy and Minerals, OIA and APSR to ensure
meeting the project objectives. The D&S Restructuring Program will be completed in 2023.

Future Overview:
Nama Group works side by side with development institutions to enhance the utility sector in the Sultanate
of Oman. The Group intends to achieving the government goals and the objectives of Oman Vision 2040 to
enable the sustainable development. Nama Group also continues to translate the government directives
into reality through its programs and projects in the electricity, water and wastewater sectors.
Nama Group is developing many administrative and operational aspects to achieve integration between
the two sectors. Through restructuring programs, the Group will achieve more alignment between strategic
investments in the utility sector, improve shareholder value, enhance In-Country Value, and develop its
services to customers.
Nama Group is proud of the achievements and projects that have been completed since its establishment
in 2004, which had a major role in the national economy growth. The Group continues to conduct studies,
evaluate the impact of its implemented projects, and take the necessary actions to ensure the best results.
Nama Group also develops its subsidiaries performance and cooperates with concerned authorities and
stakeholders to improve customer experience, promote awareness about occupational health and safety,
and protect the environment.
12

BOARD
MEMBERS

Hamdan Al Shaqsi
Chairman

Saif Al Mahrouqi Omar Al Mahrizi

Deputy Chairman Member

Hanaa Al Kharusi Mohammed Al Brashdi

Member Member
 NG - ANNUAL REPORT 2022 13

LEADERSHIP
TEAM

Omar Al Wahaibi
Chief Executive Officer

Ibrahim Al Suleimany Ahmed Tufail Al Rahman

Executive Manager - Group Human Group Chief Financial Officer
Resources

Ghada Al Yousef Ahmed Al Mahrizi

Executive Manager-Group Communication Acting VP- Operations
& Sustainability

Suhaila Al Farsi Waleed Al Abri

Executive Manager - Group Strategic Acting Group Chief Internal Auditor
Planning & Risk Management
 14

Chairman
Report

Dear Stakeholders,
Nama Group made significant progress in 2022 as soon as possible to all affected areas.
towards achieving Oman 2040 goals and fulfilling
Despite the technical challenges, Nama Group
Government directives aimed at improving
achieved a 70% restoration of the service to all
efficiency in the utilities sector. In 2022, Nama
affected areas within five hours. All subsidiaries,
Holding continued the implementation of electricity
especially the Load Distribution Center, emergency
sector initiatives, including Merger Project of
teams, customers service and communication
Electricity Distribution and Supply sectors. The
teams effectively collaborated to restore electricity
main objective of the restructuring project is to
to the affected Governorates and Willayats.
reduce operational and administrative costs of the
electricity sector and optimize subsidies. On behalf of the Board of Directors of Nama
Holding (NH), I am pleased to present the Annual
The Distribution and Supply Companies (Muscat
Report of Nama Group (NG), for the financial year
Electricity Distribution Company, Majan Electricity
ending on 31 December 2022.
Company, Mazoon Electricity Company, and the
distribution and supply functions of Rural Areas
Operational and Financial
Electricity Company “Tanweer”) will be merged into
two companies. Performance
The electricity sector grew by 2.5% in 2022 reaching
Tanweer will retain generation assets to support
1,393,186 customers as compared to 2021. The
the completion of Rabt Project connecting the
electricity supply sales increased by 2.2% to 36,452
electricity networks from the north to the south of
GWh compared with 35,674 GWh in 2021. The
Oman, which will support energy transition projects,
water and wastewater sector grew by 3.7% in 2022
and achieve the Group objectives to enhance the
reaching 1,035,929 customers as compared to
network reliability in the Sultanate.
998,666 in 2021.
On Monday, 5 September 2022, Oman’s northern
In keeping with the growth in the electricity, water
Governorates witnessed a sudden electricity
and wastewater demand, efficiency targets and
outage on the Main Integrated System (MIS).
more importantly to meet our customer service
Accordingly, the Group activated the Crisis and
targets, NG invested RO 672 million in critical
Emergency Management Plan, in cooperation with
network and efficiency related investments in 2022.
the concerned institutions, to restore the electricity

In terms of the financial performance, the gross
operating revenue of the Group increased by 21.2%
from RO 1.5 billion in 2021 to RO 1.8 billion in 2022.
The implementation of regulatory framework and
price control mechanism for water and wastewater
sector effective from 1st January 2022 resulted in a
net profit after tax of RO 139.8 million in 2022 as
compared to net loss after tax of RO (27.3) million
in 2021.
The electricity subsidy for the year 2022 is RO
525 million; 7.7% decrease compared to 2021.
Therefore, the subsidy per customer decreased by
10% from RO 418 in 2021 to RO 377 in 2022 and the
subsidy per unit decreased to RO 14.4 per MWh in
2022 as compared to 15.9 per MWh in 2021. The
water and wastewater subsidy for the year 2022 is
RO 208 million. Therefore, the subsidy per customer
for 2022 is RO 201.
The 2022 Group total assets increased by 5.8% from
RO 7.7 billion in 2021 to RO 8.1 billion in 2022.
Applying Technology for Customer
Service
In 2022, Nama Group played a significant role in
enhancing its services, and customer experience.
As part of Nama Group›s commitment to using
modern technologies in meter reading operations,
the electricity distribution companies in the Group
have adopted smart metering technologies (AMR)
that are read remotely. The Group expanded the use
of smart meters since 2016 by targeting customers
from all categories who consume 100 MWh per year.
By the end of 2022, smart meters covered 25%
of the total number of electricity customers in
the Sultanate, reaching more than 300,000 smart
meters, through which over 60% of the electricity
consumed in the country is read.
In terms of Water and Wastewater sector, Oman
Water and Wastewater Services Company
continued the deployment of AMR meters, and by
the end of 2022 more than 46% of customers across
the Sultanate of Oman had a smart meter. It is also
worth mentioning that the company maintained a
level of high accuracy in meter reading, represented
by 95%.
Dhofar Integrated Services Company retained a
meter reading accuracy level of 96% and 94% of
the complains were resolved within 6 day or less.
On the network side, the Company continued the
NG - ANNUAL REPORT 2022 15
deployment of smart meters and prepaid meters.
More than 23% of customers across the Dhofar
Region either have a prepaid meter or a smart
meter, based on 2022 statistics.
North-South Interconnection Project
(Rabt Project)
The Rabt Project, led by Oman Electricity
Transmission Company, is a significant initiative by
the Group to connect Oman›s two primary power
systems: the Main Interconnected System (MIS)
that covers the northern parts of Oman and the
Dhofar Power System (DPS) in the south, through
Al Wusta Governorate. The project is expected to
deliver a range of benefits, including the sharing of
spinning reserves, power exchange, optimization
of capacity expansion plans, provision of support
during contingencies, displacement of diesel, and
the potential for renewable energy development
through the connected transmission systems in
Oman.
To achieve the project objectives, five projects
were awarded for constructing five 400 kV grid
stations namely; Nahaida, Barik, Suwaihat, Duqm
and Mahoot with associated Over Headlines (OHL)
connecting these new grid stations with the main
system. The project phases are as follows:
Phase1: This stage covers 660 km of 400 kV Overhead
Lines (OHL), divided into the five main Grid Stations
(GS) covering major industrial and economic hubs
which are under development and is expected to
be completed by Q1 of 2023 and the total cost of
this phase is RO 183 million.
Phase 2: This stage covers 500 km of 400 kV OHL,
connecting three main Grid Stations (GS) in Duqm
WF GS, with Harweel and Ittin GSs. This project is
expected to be completed by 2027 and the total
expected cost of this phase is RO 162 million.
Renewable Energy Projects
Ibri Solar Projects
The commercial operation of the Ibri Solar Power
Station began in August 2021 with an investment
of approximately OMR 150 million, and the
plant›s production capacity is 500 MW. It is worth
mentioning that operating the station achieves
a surplus of natural gas. At peak production, the
project is expected to generate enough energy
to power nearly 50,000 homes and is expected to
reduce carbon dioxide emissions by 340,000 tons
 16

annually. The project was developed in partnership

with the private sector through a financing,
ownership, and operation system by the project
company. The project covers an area of 13 million
square meters and uses approximately 1.5 million
dual-faced solar panels and over 7,000 kilometers
of cables. It›s worth noting that at least 15% of the
project cost was invested in purchases and services
provided by contractors within the Sultanate of
Oman.
Manah Solar I & II IPPs
As part of the development plan for renewable
energy projects, work is underway to develop the
two Manah solar energy projects in Al Dakhiliyah
Governorate. The capacity of each project is 500
MW, and the two stations are expected to be
operational by the first and second quarters of 2025.
Wind Resource Assessment Campaign
Further to the completion of phase I of Wind
Resource Assessment, monitoring stations at Duqm
and Jalaan Bani Bu Ali sites have been successfully
commissioned along with phase II in Ras Madraka
and Sadah sites. Accordingly, the process of
qualifying developers for the proposed wind
energy projects in Duqm and Jalaan Bani Bu Ali was
in progress in 2022..
Water Projects
Oman Water and Wastewater Services Company
has initiated two primary Independent Water
Project (IWP) projects. The scope of the projects
includes development, financing, design,
engineering, construction, ownership, operation,
and maintenance of:
• Al Ghubrah III IWP to increase capacity by
300,000 m3 per day which is expected to commence
commercial operations 2026.
• Barka V IWP project to increase capacity of
100,000 m3 per day which is expected to commence
commercial operations by 2024.
Sustainability Plan
Nama Group aimed to ensure that its projects and
initiatives have a positive impact on the economy,
society, and the environment. The Sustainability
Policy of Nama Group ensured to allocate financial
and human resources to achieve its goals.
In 2022, Nama Group made a substantial
contribution of RO 500K towards sustainability
projects and sponsorships. The Group supported
the Environment Authority in the 10 million
trees plantation project across the country. NG
successfully supported in planting 284,234 trees
and establishing 16 Nurseries across Oman. Also,
Nama participated in Oman Sustainability Week
(OSW) and was ranked as the best company in the
Governance Category and second place in the
OSW Award. In addition, Nama Group launched
its first “Sustainability and Prosperity” Magazine in
the event exhibition, which presents key highlights
of the Group latest achievements in sustainability
projects.
Further, Nama Group partnered with al Jabr, an
Omani boutique consultancy firm, to develop
a product for electricity services for residential
customers in Oman. This partnership will support
Omani technicians of “Naqla” program by providing
them with full-time or part-time employment
opportunities.
One of the most notable programs implemented by
the sustainability team is Nama Sustainability Week
in Musandam Governorate, which presented all of
Nama Group’ s sustainability awareness programs in
health and safety and energy conservation. As part
of its economic program to support job seekers,
Nama offered training for 18 diploma holders under
Naqla Program to certify them as electricians.

Acknowledgment
I would like, on behalf of the Board of Directors, to express our sincere gratitude to His Majesty Sultan
Haitham bin Tarik - May Allah protect Him - for his wise leadership. We are dedicated to achieving the
goals outlined in Oman Vision 2040, and within the established governance framework of the Oman
Investment Authority.
I extend my gratitude to the Streeting Committee of Electricity Sector Initiatives, Chaired by HE the
Minister of Energy and Mineral as well as thanking The Authority for Public Services Regulation for their
continues support in the Group key projects. Also, I would like to thank Nama Group›s staff, including the
Group CEO, subsidiary company CEOs, and NG management team, for their dedication and commitment
to the Group’s continued prosperity and development.
Hamdan Ahmad Al Shaqsi
Chairman
 NG - ANNUAL REPORT 2022 17

TOGETHER..
WE ARE NAMA
 18
CEO
Report
I am pleased to present to you the key operational
report for Nama Group for the year 2022. Despite
the challenges that we faced during 2022, I am
pleased to report that we have achieved strong
financial and operational results.
In 2022, Nama Group achieved 99.942% of the
Electricity Network Reliability. Also, the Group
recorded 8.6% of Electricity Losses in the Main
Interconnected System (MIS) and Dhofar Power
System (DPS) in 2022, compared to 9.3% in 2021.
Total Expenses of Nama Group in 2022 increased
to RO 1.794 billion, compared to RO 1.481 billion in
2021, while the Capital Expenditure increased from
RO 434.8 million in 2021 to RO 597.1 million in 2022.
In the Water and Wastewater Sector, as per Oman
Water and Wastewater Services Company statistics,
number of water customers increased by 4.2% and
wastewater customers by 2.8% in 2022. Water sales
also increased by 3.4%, however, wastewater sales
decreased by 44.4%. With reference to Dhofar
Integrated Services Company, the number of water
customers increased by 2.9% whereas the number
of wastewater customers increased by 2.5% in 2022.
In addition, the company witnessed, in 2022, an
increase in water sales by 8.8% and an increase in
wastewater sales by 10.8% in comparison to 2021
figures.
Throughout the year, we made significant
investments in our operations to drive future
growth. We continued to expand our services
and introducing innovative solutions to meet the
evolving needs of our customers. In addition, we
focused on improving our operational efficiency,
streamlining our processes, and investing in new
technology to enhance our capabilities.
In August 2022, we introduced a national smart
meter program. The program aims to install an
estimated 1.2 million smart meters covering all
electricity consumers by 2025. The program will
improve customers’ experience, as they will be
able to manage their electricity consumption more
efficiently and it will allow the regulator to make
different tariffs available to customers based on the
different times of the day.
During 2022, we floated a tender for a build, own
and transfer contract, asking suppliers to bring in
the meters, operate them for a period of 8 to 10
years and then transfer them back. Hopefully, the
tender will be awarded during 2023, and then we
will start the major rollout of AMR.
Looking ahead, we are optimistic about the future
of Nama Group. We believe that our strong financial
progress, innovative services, and commitment to
sustainability position us well for future success. We
are confident that we will continue to deliver long-
term value to our shareholders, while also making
a positive impact on society and the environment.
I would like to take this opportunity to thank our
employees, customers, partners, and shareholders
for their continued support. We look forward to an
exciting and prosperous future.
Omar Khalfan Al Wahaibi
CEO of Nama Group
 NG - ANNUAL REPORT 2022 19

Al Ansab Wetland
One of Nama Group projects
 20

Governance Report

Electricity Holding Company SAOC (NH) PHILOSOPHY ON CORPORATE

GOVERNANCE
The Board of Directors of NH, abiding by the laws of the Sultanate of Oman, the Commercial Companies
Law, the Sector Law, and Nama Group Board Manual and Oman Investment Authority (OIA) Code of
Governance, recognizes the necessity for clarity in the roles, responsibilities and accountability of NH in
relation to its subsidiaries and Affiliates.
NH’s Board consists of four independent non-executive directors and one non-independent non-executive
director. The Board has also constituted Audit and Risk Committee (ARC) and Group Human Resource
Committee (GHRC).

NAMA HOLDING ORGANIZATION STRUCTURE

Oman
Shareholder

Investment
Authority

Board of Board
Board of Directors

Directors Secretary

Group HR Audit & Risk

Committee Committee
Group Chief
internal Auditor

Head of Document Group

Management and Chief Executive
Archiving Officer
Executives

Executive Executive Manager

Group Chief Executive Manager
General Legal Manager Strategic Planning
VP-Operations Financial Communication
Counsel Human & Risk
Officer & Sustainability
Resources Management
 NG - ANNUAL REPORT 2022 21

Role of the Board of Directors and its Committees

Role of the NH Board
The NH Board is responsible for the operations of NH as a company and the Subsidiaries (100% or majority
owned) as a supervisor. The day-to-day operations of NH are conducted by its management, led by its
CEO, with oversight of the NH Board.
Sub Committees of the Board
The Board is responsible for the establishment and functioning of all Sub Committees, and the appointment
of members to these committees and their compensation. The Board has delegated responsibilities to
two Board sub committees namely Audit & Risk Committee and Group Human Resources Committee.
• Audit & Risk Committee (ARC)
The Audit & Risk Committee ensures that adequate processes are in place to maintain compliance with
regulatory requirements; enhance the effectiveness of internal and external auditors through coordination;
protect them from the management’s undue influence, and provide the Board with subject matter expertise
on governance and risk-related matters.
The Audit & Risk Committee has the following objectives:
1. Monitor the integrity and accuracy of the Company’s financial statements and any formal notes on the Company’s
financial performance and review significant financial reporting estimates contained therein;
2. Review the Company’s internal financial controls, internal performance controls and risk management systems;
3. Monitor and review the effectiveness of the Company’s internal audit function;
4. Monitor and guarantee the external auditor’s independence and objectivity and the effectiveness of the audit
process, taking into consideration relevant Capital Market Authority regulations, the Commercial Companies
Law, the Sector Law, and any other relevant laws; and
5. Adopt policies on the engagement of external auditors to supply non-audit services, taking into account the
relevant ethical rules on the provision of non-audit services by the external audit firm.
• Group Human Resources Committee (GHRC)
The GHRC is an NH Board-level committee that considers matters related to the nomination of candidates
to the boards and higher managements of both NH and its subsidiaries, as well as HR policies and other
significant HR matters that require the attention of the Board of Directors.
GHRC’s objectives are:
1. To assist the NH and NG subsidiary Boards in carrying out their oversight responsibilities, ensuring the
independence and integrity of the Directors and the adequacy of the salary and remuneration strategy at NH
and subsidiaries;
2. To assist NH and subsidiary Boards in identifying appropriate candidates for managerial positions at NH and
NG’s subsidiaries.

Board of Directors Composition

Being closed joint stock company, NH is subject to the provisions of the Commercial Companies Law No.
4/1974 (18/2019) as amended and NH’s Articles of Association. In this context, NH’s Board is composed
as follows:
1. NH’s Board is composed of 5 directors.
2. NH Board is composed of four independent non-executive directors and one non-independent non-executive
director.
3. Non-executive independent directors do not perform any function in NH for which they receive monthly or
annual remuneration.

Nomination and Election of Directors

On nominating and electing directors, the terms and conditions set out in the Sector Law, the Commercial
Companies Law , Nama Group Board Manual and OIA Code of Governance and its Implementing
Regulations are complied with.
 22

NH is led by a strong and experienced Board. The directors bring diversity in expertise and perspective to
the leadership of a complex and highly-regulated electricity sector.
Remuneration Matters
NH paid RO 988,000 towards remuneration to the (6) key management personnel (including the Directors
sitting fee of RO (30,000) during the year.
Attendance of Directors at Board and Committee meeting in 2022:
Member Names Hamadan Saif Hanaa Omar Mohammed
Ahmed Hamed Mohamed Mahmood Ahmed
Al Shaqsi AlMahrouqi Al Kharusi Al Mahrizi Al Barashdi
BOD Meetings Dates Chairman Vice Member Member Member
Chairman
1st BOD Meeting 13 - 01 - 2022 Attended Attended Attended Attended Attended
2 BOD Meeting
nd
06 - 03 - 2022 Attended Attended Attended Attended Attended
3rd BOD Meeting 24 - 03 - 2022 Attended Attended Attended Attended Attended
4 BOD Meeting
th
29 - 03 - 2022 Attended Attended Attended Attended Attended
5 BOD Meeting
th
31 - 05 - 2022 - Attended Attended Attended Attended
6th
BOD Meeting 26 - 06 - 2022 Attended Attended Attended Attended Attended
7th BOD Meeting 24 - 08 - 2022 Attended Attended Attended Attended Attended
8 BOD Meeting
th
12 - 10 - 2022 Attended Attended Attended - Attended
9 BOD Meeting
th
27 - 10 - 2022 Attended Attended Attended Attended Attended
10 BOD Meeting
th
13 - 11 - 2022 Attended Attended Attended Attended Attended
11th BOD Meeting 15 - 12 - 2022 Attended Attended Attended Attended Attended
Total Number of BOD Attended 10 11 11 10 11
Sitting Fees (OMR) 6,000 4,800 4,500 3,300 3,300
BOD Bonus (OMR) - - - - -

Audit & Risk Committee (ARC)

IAC Meetings Dates Chairperson Member Member
1st ARC Meeting 20 - 03 - 2022 - - Attended Attended Attended
2nd
ARC Meeting 24 - 05 - 2022 - - Attended Attended Attended
3rd
ARC Meeting 23 - 08 - 2022 - - Attended Attended Attended
4 ARC Meeting
th
09 - 11 - 2022 - - Attended Attended Attended
5th ARC Meeting 14 - 12 - 2022 - - Attended Attended Attended
Total Number of ARC 5 5 5
Attended
Sitting Fees (OMR) 1,500 1,500 1,500

Group Human Resource Committee (GHRC)

GHRC Meetings Dates Chairman Member Member
1 GHRC Meeting
st
28 - 04 - 2022 - Attended - Attended Attended
2 nd
GHRC Meeting 23 - 06 - 2022 - Attended - Attended Attended
3rd GHRC Meeting 27 - 10 - 2022 - Attended - Attended Attended
4 GHRC Meeting
th
14 - 12 - 2022 - Attended - Attended Attended
Total Number of GHRC
4 4 4
Attended
Sitting Fees (OMR) 1,200 1,200 150
 NG - ANNUAL REPORT 2022 23

Total Number of Meetings

10 15 16 19 20
Attended on 2022
Sitting fees to be paid 8,000 8,900 9,200 9,700 9,700
Actual Fees Paid for 2022 6,000 6,000 6,000 6,000 6,000

Annual General Meeting (AGM)

Annual General Meeting (AGM) refers to the general meeting of the Company which is held annually.
Article No. 172 of the Commercial Companies Law mandates Nama Holding to hold an AGM within 90
days from the end of each financial year.
Communications with Shareholders and Investors:
Pursuant to Royal Decree No. 78/2004, the Company shall maintain close ties with the Oman Investment
Authority (OIA), in its capacity as the owner. The company’s annual report will be forwarded to the
shareholder OIA.
Distribution of Shares:
Being wholly-owned by the Government of the Sultanate of Oman, represented by OIA, NH directly reports to the
shareholder through OIA.
Statutory Auditors
Statutory auditors express an opinion on the fairness with which NH presents, in all material respects, its financial
position, operating results, and cash flows in line with internationally-recognized accounting standards.
EY were the statutory auditors of NH during 2022. EY is a global network of professional firms providing Audit,
Financial, Tax, Enterprise Risk Management and Advisory services to selected clients.
Code Of Ethics And Business Conduct
Code of Ethic and Business Conduct Policy was amended in line with OIA Communication Policy.
The Code of Ethics and Business Conduct (CEBC) applies to NG companies’ Boards of Directors and employees,
as well as all consultants, contractors, suppliers and persons representing NG in their commercial operations. The
revision as stipulates that OIA Entities shall cover the internal and external communications and the social media
protocols. In order to ensure compliance with this policy.
Principles and ethics have always been an integral part of Nama Group and a static foundation to achieve our
vision and goals. All Nama Group achievements reflect a direct indication of our commitment to apply them. Based
on the principle of sustaining the ethical conduct, Code of Conduct Policy has been developed electronically,
to facilitate employees’ access and review of the Policy easily and encourage all staff to continue complying and
implementing the Policy.
Whistle Blowing
To ensure performance of duties under the best corporate governance practices, a Whistleblowing Policy was
developed in line with the Sector’s Policy Statement on Fraud Deterrence and pursuant to the OIA Code of
Corporate Governance. The purpose of this Policy is to:
• Support the mission and values of Nama Group;
• Ensure that Target Users are aware of their right to report any Misconducts;
• Make clear to Target Users, the process for reporting Misconducts and the procedure which will
be undertaken to investigate such Alleged Misconduct;
• Provide a transparent, safe and confidential space within the organisation for reporting such
Misconduct.

The Policy has been amended and a digital platform system created with integrated case management whereby
Target Users can report any wrongdoing on an anonymous basis as outlined in the policy under Website:
http://wajib.integraityline.com
24
 NG - ANNUAL REPORT 2022 25

Nama Group Strategy

Nama Holding Strategy has five focus areas including HSE, Service Reliability, Customer Experience,
Financial Sustainability and Divestment & Growth. The strategic focus areas are to be supported by four
horizontal strategies; Competent People, Digitalization, Robust Governance and Synergies & Efficiencies.
This demonstrates a better alignment with OIA priorities and direction.
The above strategic focus areas and other financial and compliance objectives have been developed
to provide NG’s companies with a strategic direction to be followed when developing their respective
business plans. Furthermore, subsidiaries are encouraged to explore and identify additional strategies
aiming at realizing their respective visions and meeting stakeholders’ expectations and requirements.
Nama Group pays great attention to improving HSE aspects across its operations and services, and is
committed to achieving the best safety standards for customers, employees and contractors. Nama Group
continues to provide safe and sustainable electricity services to promote healthy environment by focusing
on HSE projects and initiatives. The application of HSE practices contributes to achieving remarkable
results within the Group business, reducing death accidents and lost time injuries, and preserving its assets
and property. The Group also continues to provide special awareness and training programs for employees
and contractors in the HSE fields to ensure business continuity and to enhance network reliability. It is
worth noting that the cumulative safe working hours in all the Group companies amounted to more than
85 million working hours in 2022.
Regarding the development of Human Resources, the Omanization percentage in the Group reached
97.96% of total employees. The Group is also working to increase this percentage in contractors offices, as
the Group seeks to Omanize emergency departments in these companies. Nama Group also contributes
to achieving a higher rate of Omanization by signing agreements with contractors to develop practical
skills in the fields related to providing cables, transformers, connectors and electrical switches. In addition,
Nama Group cooperates with many stakeholders, most notably APSR, in order to promote the In-Country
Value.
Further, Nama Group plays a significant role in enhancing the network efficiency and reliability in the
Sultanate of Oman, which recorded 99.942% in 2022. The Group continues to connect electricity main
networks in the north and south of Oman through «Rabt» Project along with other related projects in
the pipeline. In addition, the Group is looking forward to consolidating the elements of clean energy by
diversifying renewable energy sources and contributing to maintaining the environment and its natural
resources.
In order to ensure continuous customer support, the Group employed modern technology in all its activities
and projects. Assets and services of the distribution and supply companies are compatible with the latest
technologies and global expertise in the areas of customer services. These technologies included smart
meters, methods of reading them, electronic bill distribution and electronic collection.
26

Nama Group
Subsidiaries
Performance

Health, Safety and Environment
By the end of 2022, Tanweer achieved a significant
milestone on its ongoing journey towards
becoming an injury-free company and completed
291 days without Lost Time Injury with almost 4
million total Man-hours worked. This achievement
marks Tanweer commitment to Continual Safety
Improvement and adherence to the HSE policies of
the company.
With this milestone, Tanweer is geared towards
focusing on key learnings to achieve Process
Safety, Management of Change, and Work
Control by systematically evaluating risks, hazards,
and processes to implement best international
practices. Staff and contractors reported 1266
potential incidents; situations categorized as Unsafe
Conditions, Unsafe Acts or Near Misses. Analysis of
these reports enabled early identification of latent
hazards and implementation of corrective measures
to prevent recurrence and minimize the risk of
subsequent harm.
Throughout 2022, Tanweer continued to deliver
the initiatives set out in its rolling QHSE, aimed
at continuous improvement in Quality, Health
and Safety and Environmental performance.
The initiatives include Driver and Vehicle Safety,
Operational Safety, Contractor Performance, HSE
Awareness, Contractors Efficiency, QHSE Review
that is related to the electricity merger project.
Customer Service
In 2022, Tanweer continued the meter replacement
project (Automatic Meter Reading system “AMR”
and Prepaid rollout) which started from the third
quarter of 2021. By the end of Dec 2022, Tanweer
installed 16,383 meters (51% AMR and 17% prepaid
meters). This led to a performance improvement in
the actual meter reading accuracy which in turn led
to a decrease in power losses.
Tanweer overall E-Bill Delivery percentage was
recorded at 99.5%, comparing to 2021 which was
27
90.8%. The customers successfully received bills
electronically via SMS and Email.
Tanweer customers are offered a wide range of
payment channels for them to settle their payments
on time. Customers can pay their bills through
websites and mobile applications which are user
friendly. E-Transactions accounted for 40.8% of
payments in 2022 compared to 28% in 2021.
During 2022, Tanweer received a total of 177
complaints, and all were resolved on time. The
customers satisfaction level increased by 3.8% and
reached 99%. The number of requests, inquiries
and complaints received by the contact center
amounted to 16,290 in 2022, compared to 25,204
in 2021 (a decrease of 35.37%). The decrease can
be explained by the shift of Tanweer customers to
other distribution companies under Nama Group.
Human Resources
Everyone in Tanweer contributes his/her unique
personal skills to develop the company performance
in all areas of its business. By December 2022,
the number of directly employed staff reached
314 employees, 309 of them are Omanis. The
Omanisation percentage in Tanweer continued to
increase and reached 98%.
Tanweer considers training and development for
its staff as one of its main priorities. The Company
provided scholarships for selected staff as part of
their development plans. The company offered
more than 271 courses to present to the majority
of Tanweer’s staff a range of technical and business
skills. Around 51% of total Tanweer staff are qualified
to Bachelors, Masters or Doctoral level.
11 Customer regional offices provide direct support
to customers and address their needs. Tanweer
distributed its employees to different residential
areas, taking into account the network size and
customers numbers in the governorates.
 28
Health, Safety and Environment
Dhofar Integrated Services Company (Nama
Dhofar Services) continues to accomplish more
achievements in the field of HSE, as the company
managed to achieve 13.9 million safe working hours
without work injuries since September 2018.
On the other hand, the company revised HSE
Manual, Electrical Safety Rules, and procedures
on work permits in consideration to the merger of
water and wastewater activities. In addition, health,
safety and environmental requirements for water
and wastewater contractors have been developed.
95% of wastewater and contractors staff (operation
and maintenance departments) participated
in HSE training programs in 2022. HSE reviews
and audits were also conducted to improve the
HSE management system for the wastewater
departments, in addition to providing standard
personal protective equipment for all workers in the
water and sanitation departments.
The company obtained 39 environmental licenses
from the Environment Authority, in addition to
obtaining environmental permits for hazardous
chemicals and developing an environmental
efficiency matrix. The company proceeded to
enhance the culture of HSE among employees in
line with development plans and including them
with Key Performance Indicators.
Customer Service
Dhofar Integrated Services Company continues
to excel in customer service fields and enhance
operational efficiency, capabilities of Omani cadres
and ICV. The company is also committed to applying
the latest technologies to meet the customers needs
in the electricity, water and wastewater sectors.
The company provided 3,063 prepaid meters for
electricity customers in 2022, raising the number of
these meters distributed in Dhofar Governorate to
5,713 meters. With regard to smart meters (AMR),
the percentage of distribution of these meters to
electricity customers in 2022 increased to 23%
compared to 2021. 2022 statistics indicate that
more than 23% of the company customers in Dhofar
Governorate either have a prepaid meter or a smart
meter.
In addition, Dhofar Integrated Services Company
is working to develop meter reading efficiency,
which increased by 96% in 2022. The company also
continued to receive customers requests, inquiries
and complaints in a professional manner, as 94%
of complaints are resolved within 6 days or less in
2022.
Human Resources
Dhofar Integrated Services Company is committed
to attracting and developing the Omani talents.
During 2022, the company increased the
Omanisation rate to 93.2% and is committed to
further elevating this percentage through effective
employment schemes and promotion plans.
In addition to the employees who were transferred
to the company as part of the water and wastewater
merger project in 2021, 50 employees joined Dhofar
Integrated Services Company as part of the asset
and staff transfer agreement with Tanweer. The total
number of employees at the company reached 636,
making it one of the largest companies in Dhofar
Governorate.
During 2022, the company provided over 10,000
training hours for its employees. It also presented
coaching training to its entire management team as
part of its efforts to facilitate a better environment
for its workforce.
The company provided effective on-the-job training
for Omani job seekers for a period of 10 months.
Following intense assessments and competition,
42 job seekers joined the program and were hired
in positions in various core functions within the
company.

Health, Safety and Environment
Oman Water and Wastewater Services Company
(Nama Water Services) is working to consolidate
the foundations of HSE among employees and
customers, and promote security and safety
standards continuously. The company has
successfully conducted audits and monitoring of
ISO 9001, ISO 14001 and ISO 45001 certifications for
the water sector. In addition, the Central Wastewater
Laboratory has obtained ISO 17025 accreditation.
Among the company's achievements to maintain
the health and safety of employees and workers,
the total safe cumulative working hours reached
40,328,826 hours, and a distance of 69.3 million
kilometers was covered without any accidents.
Further, a total of 143 evacuation and emergency
drills were conducted.
Customer Service
In 2022, Oman Water and Wastewater Services
Company continued to provide the best services
to customers. The company was also keen to
provide and apply the best technologies to obtain
actual meter readings and to enhance billing and
collection systems. The company witnessed a
significant growth in the distribution of AMR smart
meters, which amounted to 46%. The company
also maintained a high level of accuracy in meter
reading, with a rate of 95%. On the other hand, the
company managed to distribute more than 200,000
text messages per month in 2022.
29
In addition, Oman Water and Wastewater Services
Company developed its Call Center by training
employees in the field of receiving inquiries and
complaints and empowering their capabilities in
solving problems. According to the statistics, the
company succeeded in resolving 71,626 complaints
related to water supply and wastewater activities.
The Call Center also responded to 37,993 inquiries
from its customers in 2022.
Human Resources
Oman Water and Wastewater Services Company
continues to pay a great attention to Omanization
percentage amongst its sections, as the rate
increased to 99.44% from the total staff, which
reached 2,312 employees by the end of 2022.
The company aims to develop the capabilities
of its employees and develop their potentials by
providing training courses in various business fields.
The company has 172 training programs, which
include:
• "Lean" Program (to simplify work procedures)
• Leadership Assessment Program
• Public Speaking Program
• “Mawhiba” Program
 30
Health, Safety and Environment
Muscat Electricity Distribution Company recorded
a total of 2,844,080 Man-hours with 1 LTI and Zero
fatality. Various public safety campaigns were
rolled-out to raise the awareness of safety issues
that included:
• Encourage the public to report illegal and unsafe
connections in MEDC assets.
• Safety precautions in using and safely maintaining
electrical home appliances.
The Asset Security Program was considered by the
company Executive Management and the Board of
Directors, and substantial yearly improvements were
recorded with exceeding targets and identifying
additional risks.
Customer Service
The company recorded 2.63% growth with 437,958
customers by the end of 2022 compared to the
previous year at 426,746 customers.
Muscat Electricity Distribution Company continued
to distribute AMR meters with almost 50K meters
installed in 2022, reaching the total Smart Meters at
more than 80K. This is a step forward towards digital
transformation, increased reliance on Artificial
Intelligence, Data Accuracy, and enhanced ability
to provide actual readings to the customers. This
is also expected to result in operational efficiencies
and reducing System losses.
The service efficiency in the Call Center achieved
89.67% in 2022, compared to 87.58% in 2021.
The enhancement in service level is due to the
improvement in the staff awareness of handling all
types of calls and process automation in the center.
The company continued with adapting the green
billing (by delivering bills electronically to all its
customers). The total Bill Delivery percentage has
reached 95.46% by the end of 2022. Customers
of SABIQ (a prepaid service) continued to grow
reaching 98K and representing 22.45% of the total
customer base, compared to 20.30% last year.
Human Resources
Muscat Electricity Distribution Company concluded
2022 with a total staff of 437 and an Omanization
level of 97.47%. This mainly resulted from the
efficient implementation of the Omanization plan by
the company, in line with the government direction.
The year 2022 concluded with a total of 1,811 training
opportunities with associated cost of approximately
RO 169K. The training programs were delivered
through different channels like NICD online learning
platform “Rawafed”, physical face to face training,
conferences, and other virtual online courses.
As part of its contribution towards Corporate
Social Responsibility, the company continued
presenting internship opportunities to more than
100 students/ graduates from different educational
institutions. MEDC supported the students to fulfill
the mandatory requirement of graduation and
providing professional skills to the young Omani
graduates.

Health, Safety and Environment
Quality, Health, Safety and Environment (QHSE) is
always given the highest priority. Mazoon Electricity
Company is committed to adhere to the QHSE
policies and take necessary steps to drive and ensure
QHSE compliance. 2022 was a remarkable year with
an excellent HSE performance as the company did
not record any fatality at all operations for the sixth
year continuously.
The company continued to present major activities
to raise the awareness of not harming people while
promoting a safety culture among employees
and the community. Three campaigns related to
operational safety, environmental awareness and
health awareness were also launched in all facilities.
The company also introduced a program to spread
a healthy culture among employees, in cooperation
with the Ministry of Health, which witnessed the
participation of about 180 employees from the
company.
With regard to the management of hazardous
industrial waste, the company contributes to
reducing the environmental impact arising from
its operational processes. Mazoon Electricity
Company uses modern approaches to deal with
risks by following international best practices that
comply with the Omani environmental law.
Customer Service
Mazoon Electricity Company maintained a high
customer satisfaction rate throughout the year and
achieved 95% in 2022 compared to 91% in 2021. The
company is moving ahead to improve and digitize
its services to achieve higher customer satisfaction.
In addition, the company launched a plan to
support customers who face difficulties in paying
or settling their dues. The initiative included
presenting flexible payment schemes, providing a
fixed payment rate to customers throughout the
year, and avoiding electricity interruptions during
the summertime. The company was keen to provide
special facilities to prepaid customers, in addition
to providing advice and information on the efficient
use of electricity and reducing bills.
Further, the company participated in a national
project to enhance digital services as part of Oman
31
Vision 2040 objectives. The company covered 41
different service, which support improving Oman
ranking in ease of doing business, including:
reducing the time required to connect electricity
to new facilities and in improving the electricity
network.
Human Resources
The employee participation rate at Mazoon
Electricity Company has achieved notable growth
through the launch of a number of strategic
initiatives that contribute to creating a more positive
and motivating work environment for employees.
With the expansion of the network and the company
services, the number of employees reached 565,
and the Omanization level reached 99.29% in 2022.
The company encouraged employees to participate
in the “Rawafed” platform to acquire new
professional skills and develop their capabilities
during the year 2022. The company also presented
a number of developmental training projects, such
as “Kafa’a” project, which began in 2019 and ended
successfully in 2022, targeting 98 engineers from the
Operation, Maintenance and Control Department.
In addition, Mazoon implemented leadership
training programs during 2022, which targeted 37
leaders from various departments to develop their
management skills and assume leadership positions
in the future.
Mazoon Electricity Company trained more than 300
graduates and job seekers in various fields in 2022,
in addition to providing training opportunities to 5
trainees in "Edad" program, in coordination with
the Ministry of Higher Education, Scientific Research
and Innovation and NICD.
The company also launched a special project to
promote Omanization across technical positions,
which aims to provide job opportunities for job
seekers in the HSE fields. Mazoon Electricity
Company intends to achieve 62% Omanisation by
employing 479 Omanis in various positions. In 2022,
the number of Omanis employed reached 300, and
the project is scheduled to be completed in the first
quarter of 2023.
 32
Health, Safety and Environment
Majan Electricity Company is committed to
maintaining the highest standards of health, safety,
and environmental protection in all of its operations.
During 2022, MJEC implemented a number of new
policies and procedures to ensure the well-being of
its employees, as well as reduced its environmental
impact.
In terms of employee health and safety, MJEC
introduced a comprehensive training program for all
new hires, as well as regular refresher courses for all
employees. This resulted in a significant reduction
in the number of incidents and injuries on the work.
The company also have regular health checkups for
all employees and conduct safety audits to ensure
safe working conditions.
In terms of environmental protection, MJEC
invested in new technology to reduce its energy
consumption and emissions. The company also
increased its recycling operations, resulting in a
significant decrease in waste sent to landfills. MJEC
also implemented a program to minimize the usage
of paper and to reduce the carbon footprint.
Majan Electricity Company have been actively
working on emergency response planning and
conducting regular drills to ensure that it is prepared
to handle any emergency situation that may arise.
The company achieved 960 consecutive calendar
days without LTI for the past 3 years.
Customer Service
As per MJEC statistics, the customer accounts
recorded a growth of 9.1% with an addition of 24,889
new customer accounts in 2022 including 16,498
customer accounts in Musandam Governorate.
Regarding AMR, the company recorded another
progress in smart meters implementation of 7 %
during 2022. The total number of smart meters
installed till the end of 2022 is 47,571 AMR meters.
During the year 2022, the company electronic billing
and collection operations witnessed a remarkable
progress to ensure that customers receive and pay
bills in an easy and timely manner. The percentage
of bill distribution on electronic channels increased
to 93% by the end of 2022. In addition, Majan
Electricity Company installed 4,800 prepaid meters.
Human Resources
Majan Electricity Company attaches utmost
priority to developing human resources, improving
the skills of qualified employees, and providing
opportunities to enhance their capabilities. The
company also measures their performance at work,
takes their opinions, and finds out their satisfaction
on the work environment to improve it.
The company works to motivate Omani employees
and prepare them to occupy future leadership
positions in the company. Majan Electricity Company
is interested in raising the level of Omanisation in
the company departments, which reached 97% in
2022. The number of Omani employees has reached
445 out of a total of 459 employees in the company.
The company continued to invest in the human
capital by providing them with learning and
development opportunities that fit their career
plans and enable them to achieve the company
strategic plan. MJEC focused on all operational and
administrative aspects of work, including technical,
personal and leadership skills.

Health, Safety and Environment
Oman Electricity Transmission Company made
significant achievements in terms of safe practices
and quality management system within the
framework of health, safety and environment. In
2022, the company achieved a total of 16.2 million
man-hours, demonstrating the dedication of the
workforce towards their roles and responsibilities.
Moreover, the company achieved 31.1 million safe
man-hours since the last Lost Time Injury (LTI), which
reflected employees focus on safety procedures.
OETC presented its commitment to quality
management by achieving 100% compliance
in the development and implementation of the
Quality Management System (ISO 9001:2015). The
company also achieved a compliance rate of 90% in
security and safety training plans, emergency drills,
and HSE inspections and audits. In addition, the
company conducted a customer satisfaction survey
in September 2022, targeting 90% of them. OETC
also continues to reduce its environmental impact
by 5% compared to the previous year, indicating its
commitment to sustainable practices.
The company participated in many events in 2022
to promote the principles of health, safety and
environment, most notably the 2022 Global HSE
Conference and Exhibition by participating in
discussion panels and presenting business papers.
The company also conducted site visits to its
operational projects to verify the application of
security and safety standards.
Oman Electricity Transmission Company
implemented several training programs for
its employees in 2022, which included safety
procedures for working at height, safety systems,
firefighting, and First Aid. In addition, the company
launched several campaigns, including: the
Road Safety Campaign and the Emergency and
Evacuation Campaign.
Human Resources
The number of employees at the Oman Electricity
Transmission Company by the end of December
2022 was 381, with an Omanization rate of 97%.
33
OETC management implemented many initiatives
concerned with raising efficiency, effectiveness
and stability, achieving loyalty to the company's
employees, and creating a positive and appropriate
work environment.
In order for the company to implement the
replacement plan of non-Omanis, OETC continued
to provide many initiatives to raise the efficiency of
employees for the replacement process, including
scholarship support in various specializations and
levels, specialized training programs, modern
learning technologies and many other projects.
In the field of training and development, more than
6,462 training courses were implemented, with an
average of 18 training courses for each employee
in various technical and administrative fields, HSE
and many others. OETC contributed to embrace
5 graduates in the national program (Edad) to
qualify them for the labor market by training them
in the company. The program was planned to be
conducted for a period of 10 months, starting
from September 2022, in cooperation with Nama
Holding and NICD.
As part of the social responsibility to support Omani
youth and prepare them for the labor market, OETC
targeted a batch of college and university students
from various governorates of Oman to train them for
a period of two months from June to August 2022.
The company absorbed about 31 students from
various universities and colleges in the Sultanate of
Oman.
During 2022, the Human Resources Department
introduced several initiatives to create an
ideal, motivating, stable and competitive work
environment in line with the company policy and
vision. These programs are:
• Maaref Program
• Tamayuz Program
• Talent exchange program
• Tamkeen Program
 34
Health, Safety and Environment
Health, safety and the environment are considered
to be of the utmost significance and the company
constantly evaluates relevant policies, procedures
and practices. In 2022, the company continued to
improve and streamline its operations to ensure
maximum HSE performance. Oman Power and
Water Procurement Company aims to mitigate any
negative impact on the environment and protect it
through its strict contractual terms. All energy and
water projects that are built, owned and operated
by contractors are required to comply with
environmental standards and reduce emissions. The
company evaluates bidders within their engineering,
procurement and construction business according
to their experience and performance in HSE. In order
to preserve the environment, the company has set
clear and strict standards regarding emissions from
power plants as the generated electricity commonly
comes from gas-fired plants. The company adopts
these standards to enhance the environmental
sustainability goals that the Nama Group seeks to
achieve.
OPWP cooperated with the HSE Performance
Improvement Committee and the strategy team
at Nama Group to develop related initiatives. It
also assisted the company in identifying risks,
conducted inspections to identify potential risks
and implemented relevant controls to create a safer
work environment. It is worth noting that OPWP has
not recorded any deaths or lost time injuries within
its operations and construction projects related to
HSE.
As the company plans for the future, OPWP
will benefit from emerging technologies and
concepts to further improve health, safety and the
environment. The company showed flexibility in
managing emergencies and providing support to
the relevant authorities in various circumstances,
which contributes to building a common concept of
health and safety.
Human Resources
OPWP attributes the success of the company to the
capabilities, expertise, diligence, and work ethic of
its employees. The company focuses on investing
in the development of employee performance, as
the company prepared training programs and was
keen to enhance knowledge to keep employees
informed of the latest practical developments and
best practices. OPWP develops these projects to
ensure that the staff have the necessary skills and
experience to perform their jobs effectively.
The company is committed to the participation of
its employees in the learning management system
"Rawafed", provided by Nama Group, to access a
wide range of virtual courses to improve personal
skills as well as building professional capabilities. In
addition, the company adopts internal knowledge
exchange sessions that create a positive and
motivating work environment, where employees
feel valued by sharing their expertise with each
other.
Further, OPWP and other subsidiaries of Nama
Group conducted a survey on employee
engagement and satisfaction. The survey aims to
assess different standards of job satisfaction and
encourage participation among OPWP employees,
which is one of the company's priorities to enhance
the work environment and ensure efficiency in
productivity.
In 2022, OPWP targeted to develop technical,
behavioral and leadership competencies to
achieve business goals. The company invested RO
106,812 in training and development and achieved
2,796 training hours for employees. In addition,
the company provided training opportunities for
11 students by involving them extensively in the
company various operations. By the end of 2022,
the total number of OPWP employees reached 84
and the Omanization rate reached 96.4%.

Numo Institute for Competency Development
continued to implement programs and initiatives
of skilling, coaching and training opportunities for
its Omanis employees and the job seekers. The
following are the latest updates of these programs:
The Learning Management System (Rawafed)
(LMS)
NICD launched “Rawafed”, the Learning
Management System (LMS), by end of 2019, as an
online training system. The system was upgraded
in 2022 and 4866 users across Nama Group had the
ability to access and be trained online through more
than 80,000 courses. The Platform provides online
training solutions to NG staff to obtain various skills
in different fields. The platform ensures:
1) Training opportunities; anytime and anywhere
24/7/365.
2) A significant content library across technical, soft
skill, IT and language.
3) Ability to identify learning opportunities to
individuals and organizations (competency
mapping).
4) Supporting employees of the Learning and
Development Departments within Nama Group.
Technical and HSE Courses
NICD delivered Technical and HSE Courses in
different fields based on the technical competences
and business technical requirements in the Group.
The company utilized special methodologies
to develop technical employees by conducting
Theoretical & Practical Assessments to make gab
analysis and fill the gaps.
35
‫ﻣـﻌــﻬـــــــﺪ ﻧﻤـــــــــﻮ ﻟـﺘـﻨـﻤﻴـــــــــﺔ اﻟﻤﻬــــــــﺎرات‬
Numo Institute for Competency Development
The Assessment Center
NICD Assessment Centre is the venue where
candidates in Nama Group are examined to
determine their suitability for specific types of
positions, especially in management or leadership
fields. The candidates are selected and developed
based on interviews, group exercises, presentations,
examinations, and psychological test. In 2022,
more than 2500 exams were conducted in different
fields including technical, leadership and for fresh
graduates. NICD Assessment Centre had a major
role in assessing candidates in Nama Group merger
project to set them in the right positions.
Coaching Techniques
After evaluating the leadership and management
levels in 2021, which covered more than 290
managers, new training techniques were introduced
in 2022 at Nama Group. From May to December
2022, 20 sessions related to improving employees
skills were provided in Nama Group. Through
this program, the institute provided a platform to
enhance communication with managers and sustain
relationships among the Group companies.
Eidad Project
Eidad project is an educational program, designed
in cooperation with MHE, which aims to narrow the
gap between the Industry and Academy fields and
facilitates partnership and intellectual exchange.
This program provides an opportunity for university/
college students to gain a year of valuable
experience, and an overall knowledge when they
get into the real working environments. In 2022,
Nama Group trained 46 students in different fields.
 36
Nama Shared Services, which was established in
April 2016, is an institution specialized in providing
distinguished services in the information technology
fields to Nama Group companies. The company has
accredited certificates in various categories, most
notably ISO 27001, ISO 22301, ISO 9001 and ISO
20000. NSS seeks to import and employ the global
latest technologies through its smart programs and
projects in 2022.
Nama Shared Services was keen to provide
dedicated cloud services to Nama Group, which
is a model for cloud programming based on
(VMware) system solutions. These solutions provide
a customized set of virtual infrastructure resources
to build, manage and deliver script-based services
through Nama data center. It also provides public
infrastructure services while ensuring control and
enhanced security of data and applications.
In addition, the company strengthened the
cybersecurity services of Nama Group by providing
event management services and security events for
4 institutions, security operations center monitoring
services for 5 institutions and email security
monitoring for 3 institutions. The company also
evaluated sensitive and penetration services for 2
companies.
On the other hand, NSS successfully launched
Oracle cloud services, related to electronic bidding
solutions, for the Group electricity companies, as
of 15 March 2022. The services aim to simplify the
bidding process that will contribute to reducing the
bidding cycle time. The services will assist companies
participating in tenders by providing an easy user
interface to ensure active communications. These
companies are also provided with a comprehensive
overview of the bidding activity, which facilitates
their procedures.
Nama Shared Services also provided company
audit solutions (TeamMate +) and applied them to
Nama Group companies. TeamMate+ is designed
to support audit teams to review operations and
procedures efficiently and effectively in these
companies. The solutions included developing
annual plans, planning audits, preparing reports,
and verifying the closure of audit procedures and
follow-up.
In addition, the company launched the (Epoint)
system, which is a remote communication service
between establishments and meters at the sites.
During 2022, the system was developed to improve
work efficiency, which directly reduced the number
of visits required for meter reading, including full
monitoring of the meters. NSS activated more than
300 thousand meters with the ability to operate
more than one million meters in the future.
 37

Financial and operational

performance
38

ALL NAMA
GROUP SECTORS

5,355 8.1
OMANI BILLION OMR
EMPLOYEES

97.96% 5.8%
OMANIZATION INCREASE IN TOTAL ASSETS

ELECTRICITY
SECTOR
1,393,186
CUSTOMERS

2.5% 99.942%
GROWTH IN ELECTRICITY TRANSMISSION NETWORK
CUSTOMERS NUMBERS RELIABILITY

36,452 1.8
GWh BILLION OMR

2.2% 21.2%
INCREASE IN INCREASE IN GROSS
THE ELECTRICITY UNIT SOLD OPERATIONAL REVENUE
 NG - ANNUAL REPORT 2022 39

WATER AND
WASTEWATER SECTOR
WATER WASTEWATER

694,812 253,114
CUSTOMERS CUSTOMERS

4.2% 2.8%
GROWTH IN WATER GROWTH IN WASTWATER
OWWSC

CUSTOMERS NUMBERS CUSTOMERS NUMBERS

228,763 192,19
MILLION M3 MILLION M3

3.4% -44.4%
INCREASE IN DECREASE IN
THE WATER UNIT SOLD THE WASTWATER UNIT SOLD

88,003 58,720
CUSTOMERS CUSTOMERS

2.9% 2.5%
GROWTH IN WATER GROWTH IN WASTWATER
CUSTOMERS NUMBERS CUSTOMERS NUMBERS
DISC

18,454 11,130
MILLION M3 MILLION M3

8.8% 10.8%
INCREASE IN INCREASE IN
THE WATER UNIT SOLD THE WASTWATER UNIT SOLD
 40

Total Revenue of Nama Group in 2021 and 2022

‫اإليرادات‬ ‫رادات‬
0,7% 0,7%
1,1% 1,1%
100% 100%
0,8% 0,7% • Total Revenue in 2022: 1.794 Billion OMR 0,8% 0,7%
• Total Revenue in 2021: 1.481 Billion OMR
11,6% 11,6%
12,4% 12,4%
3,9% 3,9%

13% 13%
75% 75%
38,4% 38,4%

29,3% 29,3%
50% 50%

‫إﻳﺮادات ﻣﺘﻨﻮﻋﺔ‬ Other Income

osses 25% ‫ﻟﻠﻤﻴﺎه‬46,7%
‫اﻟﺪﻋﻢ ﻋﻦ اﻟﺨﺴﺎﺋﺮ‬ Subsidy Against Losses 25% 46,7%
Revenue 41,4% ‫إﻳﺮادات ﺗﺸﻐﻴﻠﻴﺔ أﺧﺮى‬ Other Operating Revenue 41,4%
water Sales ‫ﻣﺒﻴﻌﺎت اﻟﻤﻴﺎه وﺧﺪﻣﺎت اﻟﺼﺮف اﻟﺼﺤﻲ‬ Water and Wastewater Sales
idy ‫اﻟﺪﻋﻢ اﻟﺤﻜﻮﻣﻲ ﻟﻠﻜﻬﺮﺑﺎء‬ Government Subsidy
‫ﻣﺒﻴﻌﺎت اﻟﻜﻬﺮﺑﺎء‬ Electricity Sales
0% 0%
2022 2021 2022 2021

Total Expenses of Nama Group in 2021 and 2022

‫المصروفات‬ ‫ت‬

100% 100%
• Total Expenses in 2022: 1.376 Billion OMR
• Total Expenses in 2021: 1.308 Billion OMR
27.4% 27.4%
30.7% 30.7%

75% 75%
9.2% 9.2%
8.8% 8.8%
5.6% 5.6%
4.5% 4.5%
12.7% 12.7%
9.8% 9.8%
50% 50%

15.9% 17.6% ‫إﻫﻼك وإﻃﻔﺎء‬ 15.9% 17.6%

on Depreciation & Amortization
ses ‫ﻣﺼﺮوﻓﺎت ﻣﻨﺎﻓﻊ اﻟﻤﻮﻇﻔﻴﻦ‬ Employees Benefit Expenses
Expenses 25% ‫ﻣﺼﺮوﻓﺎت ﻋﺎﻣﺔ وإدارﻳﺔ‬ General & Administrative Expenses 25%
‫ﻣﺼﺮوﻓﺎت ﺗﺸﻐﻴﻠﻴﺔ أﺧﺮى‬ Other Operating Cost
32.1% 29.7%‫ﻣﺸﺘﺮﻳﺎت اﻟﻤﻴﺎه‬ 32.1% 29.7%
Water Purchases
‫ﻣﺸﺘﺮﻳﺎت اﻟﻄﺎﻗﺔ‬ Energy Purchases
ncial Assets ‫ﺧﺴﺎﺋﺮ اﻧﺨﻔﺎض ﻗﻴﻤﺔ اﻷﺻﻮل اﻟﻤﺎﻟﻴﺔ‬ Impairment Losses of Financial Assets
0% 0%
-2,9% -1,1% -2,9% -1,1%
2022 2021 2022 2021
 NG - ANNUAL REPORT 2022 41

Cost per MWh for Electricity in 2021 and 2022

‫المصروفات‬ ‫ات‬

100% 100%
• Cost per MWh in 2022: 37.8 OMR
• Cost per MWh in 2021: 36.7 OMR
27.4% 27.4%
30.7% 30.7%

75% 75%
9.2% 9.2%
8.8% 8.8%
5.6% 5.6%
4.5% 4.5%
12.7% 12.7%
9.8% 9.8%
50% 50%

15.9% 17.6%‫إﻫﻼك وإﻃﻔﺎء‬ 15.9% 17.6%

on Depreciation & Amortization
ses ‫ﻣﺼﺮوﻓﺎت ﻣﻨﺎﻓﻊ اﻟﻤﻮﻇﻔﻴﻦ‬ Employees Benefit Expenses
Expenses 25% ‫ﻣﺼﺮوﻓﺎت ﻋﺎﻣﺔ وإدارﻳﺔ‬ General & Administrative Expenses 25%
‫ﻣﺼﺮوﻓﺎت ﺗﺸﻐﻴﻠﻴﺔ‬ Operating Cost
32.1% 29.7% 32.1% 29.7%
‫ﻣﺸﺘﺮﻳﺎت اﻟﻤﻴﺎه‬ Water Purchases
‫ﻣﺸﺘﺮﻳﺎت اﻟﻄﺎﻗﺔ‬ Energy Purchases
ncial Assets ‫ﺧﺴﺎﺋﺮ اﻧﺨﻔﺎض ﻗﻴﻤﺔ اﻷﺻﻮل اﻟﻤﺎﻟﻴﺔ‬ Impairment Losses of Financial Assets
0% 0%
-2,9% -1,1% -2,9% -1,1%
2022 2021 2022 2021

Nama Group Profit Before Tax in 2021 and 2022

‫إجمالي الربح قبل‬
‫احتساب الضرائب‬
157,112 (‫)باملليون‬
160,000
Million OMR
• Profit Before Tax in 2022: 157.112 Million OMR
• Net Loss Before Tax in 2021: (16.258) Million OMR

110,000

60,000

10,000

-16,258
Million OMR
-40,000
2022 2021
 42

Subsidy per Unit for Electricity in 2021 and 2022

• Subsidy per Unit in 2022: 14.40 OMR

• Subsidy per Unit in 2021: 15.94 OMR

Subsidy per Customer for Electricity in 2021 and 2022

• Subsidy per Customer in 2022: 377 OMR
‫الدعم الحكومي‬
• Subsidy per Customer in 2021: 418 OMR

600 - 19
19
568,64
Million
525,08
17
Million 15.94
450 15.940

- 16
14.4
14.400

418 15

377
13
300 - 13
11

Subsidy per company

150 - 10 (OMR Million)
9

Subsidy per customer 7

(OMR/Customer)
Subsidy per unit
0 -7 (OMR/MWh)
2022 2021

Note:
• Subsidy per Unit decreased by 9.63%
• Subsidy per Customer decreased by 9.9%

Subsidy per Company for Electricity in 2021 and 2022

• Total Subsidy in 2022: 525.08 Million OMR

• Total Subsidy in 2021: 568.64 Million OMR ‫الدعم للشركة‬

2021 2022

Tanweer 18,7% 5,5%

MEDC 18,9% 19,9%

MJEC 19,1% 26,9%

MZEC 36,0% 34,3%

DISC 7,4% 13,3%

DHOFAR SERVICES
 NG - ANNUAL REPORT 2022 43

Unit Sold for Electricity in 2021 and 2022

‫الوحدات املباعة‬

40,000 • Unit Sold (GWh) in 2022: 36,452

36,452
GWH 35,674
GWH
• Unit Sold (GWh) in 2021: 35,674

Notes:
• Unit Sold increased by 2.2%.

20,000

0
2022 2021

Unit Sold (GWh) per Company in 2021 and 2022 ‫الوحدات املباعة‬
‫لكل للشركة‬

2021 2022

Tanweer 3,6% 1,7%

MEDC 32,3% 32,8%

MJEC 29,2% 30,2%

MZEC 26,7% 26,8%

DISC 8,2% 8,6%

DHOFAR SERVICES
 44

‫الوحدات املباعة‬
Unit Sold (GWh) per Category in 2021 and 2022 ‫لكل فئة‬

2021 2022

Government 2,6% 2,5%

Commercial 7,0% 7,5%

CRT 44,9% 44,9%

Agriculture 0,8% 1,4%

Industrial 0% 0%

Residential 44,6% 43,6%

Number of Electricity Customers in 2021 ‫املشتركني‬

and 2022 ‫عدد‬

1,400,000
1,393,186 • Total Number of Customers in 2022: 1,393,186
Customers
• Total Number of Customers in 2021: 1,359,738

Note:
• Number of customers was increased by 2.5%
1,359,738
Customers

1,350,000

1,300,000
2022 2021
 NG - ANNUAL REPORT 2022 45

‫املشتركني لكل‬
Number of Electricity Customers per Company
‫للشركة‬

2021 2022

Tanweer 3,4% 1,7%

MEDC 31,4% 31,4%

MJEC 19,7% 21%

MZEC 36% 36,2%

DISC 9,5% 9,7%

DHOFAR SERVICES

Number of Electricity Customers per Category ‫املشتركني لكل فئة‬

2021 2022

Government 2,7% 2,5%

Commercial 21,7% 22,3%

CRT 1,5% 1,4%

Agriculture 0,7% 0,9%

Industrial 0,004% 0,004%

Residential 73,4% 72,9%

 46

Electricity Losses in 2021 and 2022 ‫فاقد الشبكة‬

10% • MIS and DPC Electricity Losses in 2022: 8.6%

• MIS and DPC Electricity Losses in 2021: 9.3%
9,3%

8,6%

7.5%

5%
2022 2021

Electricity Losses per Company in 2021 and 2022

Company 2021 2022

MEDC 7.9% 7.3%

MZEC 8.4% 8.2%

MJEC 11.4% 9.3%

DISC 12.5% 13.2%

 NG - ANNUAL REPORT 2022 47

Nama Group Total Capital Expenditure in 2021 and 2022

‫اإلنفاق الرأسمالي‬
597,1M
OMR
600 • Total amount of Capital Expenditure in 2022: 597.1 Million OMR
• Total amount of Capital Expenditure in 2021: 434.8 Million OMR

434,8M
450 OMR

300
2022 2021

Distribution of the Capital Expenditure per Company

‫املشتركني‬
‫لكل‬
2021 2022
‫للشركة‬
Tanweer 5,4% 3,7%

MEDC 6,5% 5,5%

MJEC 4,5% 15,9%

MZEC 14,3% 15,5%

DISC 9,4% 10,2%

DHOFAR SERVICES

OETC 33% 28,6%

OPWP 26,5% 38%

Other 0,4% -17,3%

 48

Power Generated for Electricity in 2021 and 2022

Power Generated (GWh) 2021 2022

Power Generated by Nama Group 660 895

Power Purchased by IPPs 39,075 37,917
Total Power Generated & Purchased 39,735 38,812

Gas Consumption for Electricity in 2021 and 2022

• Gas Consumption in 2022: 20.81 MM Sm3/day

• Gas Consumption in 2021: 21.14 MM Sm3/day

21,1421,14
21,14
20,8120,81
20,81

2021 2021
2021 2022 2022
2022
Gas Consumption
Gas Consumption
Gas Consumption
(MM Sm3/d)
(MM(MM
Sm3/d)
Sm3/d)
Note:
• Gas Consumption decreased by 1.6%.

Oman Power & Water Procurement Company Electricity & Water Supply & Demand in 2021 & 2022

2022 2021
Total Capacity (MW) 8,673 10,657

Energy (MWh) 2022 2021 Growth Reason for increase/decrease

MIS 35,582,383 34,841,804 2.1% Increase in demand
DPS 3,628,613 3,382,264 7.3% Increase in demand

Water (M3) 2022 2021 Growth Reason for increase/decrease

MIS 367,563,682 357,341,341 2.9%
Due to Salalah III IWP
DPS 41,014,579 36,776,682 11.5%
operated on 12/3/2021

MIS 2022 2021 Growth Reason for increase/decrease

Peak 6,628 6,473 2.4% Increase in demand

Average 4,062 3,977 2.1% Increase in demand

DPS 2022 2021 Growth Reason for increase/decrease

Peak 612 537 13.9% Increase in demand

Average 414 386 7.3% Increase in demand
 NG - ANNUAL REPORT 2022 49

Sustainability
Report
 50

Nama Group Sustainability Report

Sustainability is a fundamental value that supports our vision for a better future for generations to come. At
Nama Group, we are committed to upholding the principles and objectives of sustainability. We are proud
to align our projects and initiatives with the renewed renaissance and Oman Vision 2040. As a responsible
corporate citizen, we integrated sustainable development into all our activities since our launch in 2014.
The Group’s strategic initiatives are guided by its values namely Integrity, Respect and Professionalism.
The Group’s mission is to support Oman’s sustainable development by leading and enabling Nama Group
to provide safe, reliable and efficient electricity and water services. Nama Group is working towards this
mission through operations and services, and by involving stakeholders through shared objectives.
As a utility sector leader, Nama Group continues to deliver on our multilayered strategic pillars, achieving
our social, economic, and environmental objectives. Last year, Nama Group contributed RO 500K to
sustainability projects and sponsorships benefiting various stakeholders and regions.
In this report, we are proud to introduce NG programs, initiatives and sponsorships such as The National
Electricity Conservation Campaign, the Communication and Sustainability Graduate Program, Wiyakum
Project, and Baiti Amin Campaign. Moreover, other key projects in the report played remarkable roles,
including; Nama Sustainability Week in Musandam Governorate, Solar Panel Project on building roof tops,
The National Initiative to Plant 10 Million Trees, and Naqla Program. Nama Group actively collaborated
with development institutions in Oman in 2022; for instance, the Environment Authority, Ministry of Energy
and Minerals for Oman Sustainability Week, Oman Charitable Organization, etc.
Also, Nama Group presented its GRI Report for the period 2019-2021, which highlighted results and key
achievements in accordance with the Group Sustainability Policy. Over these years, the Group witnessed
‫صصات ميزانية‬
robust growth in the electricity and water and wastewater sectors, in terms of investment in infrastructure,
customer reach, and new geographic areas, keeping up with the population growth in the Sultanate of 2022 ‫تدانة‬
Oman.
Indeed, NG Sustainability projects and initiatives were designed to support the local communities and the
national economy as part of Nama Group Sustainability Policy objectives and in line with the government
directives.

Environmental 45%
Pillar

Sustainability
Budget
Allocations
2022
40% Social Pillar

Economic Pillar 15%

The Economic Pillar

Nama Group places significant importance on the role of Omani talents in driving the economic growth.
The Group collaborated with relevant authorities to carry out significant projects aimed at promoting
sustainable development. As part of this objective, the Group allocated for the Economic Pillar an amount
of RO 94,561, which constitutes around 40% of the total Sustainability Policy Budget for 2022.
 NG - ANNUAL REPORT 2022 51

This allocation was utilized for various projects under the Economic Pillar, including:

No Initiative Description Expenses

Projects

A partnership with al Jabr to carry out a technical

1 Naqla Program and feasibility study to promote full time and part RO 23,121
time work opportunities for certified electricians.
Communication A program to allow on the job experience for Omani
2 and Sustainability talents wishing to pursue a career in communication RO 11,440
Graduate Program and sustainability.
Sponsorships
A concentrated plan specially designed for
Musandam
Musandan Governorate to promote: safety
1 Sustainability Week RO 40,000
practices, energy conservation and electrician
Initiative
training (18 beneficiaries)
In cooperation with the Ministry of Labor, the
Group supported the conference as a strategic
First Oman Change
2 sponsor, where the Group presented its experience RO 20,000
Management Forum
in managing change in the water and electricity
sectors.
Total RO 94,561

Projects
1. Naqla Program
As part of Naqla Program, Nama Group partnered with al Jabr, an Omani boutique consultancy firm,
to facilitate electricity services for residential customers in Oman. This initiative is part of Nama Group’s
commitment to enhance electricity services across the Sultanate of Oman.
Through this cooperation, Nama and al jabr aimed to identify and apply best practices to facilitate booking
processes for licensed electricians and make it easier for customers to find and hire electricians, whenever
needed.
This partnership will continue to drive the impact of “Naqla” program, launched in 2017 to achieve
economic objectives of Nama Group’s Sustainability Policy, by supporting Omani technicians. The program
will further hone their skills and capabilities through training and granting its graduates electrical licenses.
2. Communication and Sustainability Graduate Program
Nama Group set targets to improve skills and capabilities of Omani talents through internship opportunities.
Nama Group trained 3 fresh graduates in 2022 at Nama Holding Communication and Sustainability
Department.
The trainees obtained knowledge and techniques of handling projects and campaigns with a total of 5,940
training hours. Prior to the end of the one-year program, 2 trainees received job offers and were recruited
on a full time basis in other Government entities.

Sponsorships
1. Musandam Sustainability Week Initiative
Nama Sustainability Week was a five-day event, represented by Majan Electricity Company, that took place
in Musandam, with the aim of promoting sustainable practices and raising awareness about eco-friendly
living. To comply with Oman Vision 2040 and translate the Government directives to extend development
campaigns across Oman, Majan took the initiative to promote Nama Group sustainability pillars and the
policy objectives.
 52

A total of 18 trainees from the Naqla training program participated in the event, along with 220 volunteers
who took part in reef coral and beach cleaning activities. The volunteers also helped distribute 400
agricultural seedlings to students and the public to promote sustainable agriculture. The event was a great
success, with participants showing enthusiasm and passion towards creating a more sustainable future.
2. First Oman Change Management Forum
Nama Group sponsored the First Oman Change Management Forum as a strategic partner. The First Oman
Change Management Forum was a significant event that aimed to bring together experts from various
fields to discuss the latest trends, best practices, and challenges in change management. The Group
participated with a business paper, which indicated the transformation process from a current situation of
an organization or individuals to a desired position within a short period of time. Nama Group presented
its experience in change through establishing integrated methodology for change management and
worked to implement Government trends to restructure electricity and water companies.

The Social Pillar

Nama Group recognizes its responsibility to promote a sustainable approach to Health, Safety, and
Environment (HSE) for its employees and contractors, which in turn leads to a safer environment for society
as a whole.
The company is committed to educating and training its workforce in HSE practices. Additionally, Nama
Group participates in social campaigns and volunteer activities, such as supporting the Oman Charitable
Organisation with an annual allocation of RO 100,000 and allowing employees to dedicate a day per year
to volunteering. The company also conducts awareness campaigns on safety.
In 2022, Nama Group spent over RO 141,364 on projects, campaigns, and sponsorships in its Social Pillar,
demonstrating its commitment to sustainability across various realms in the Sultanate of Oman.
No Initiative Description Expenses
Projects

Annual volunteering program designed by NG

1 ‘Wiyakum’ Program to encourage staff to participate in sustainability RO 6,860
projects.

To educate the society on first aid and safe

2 ‘Baiti Amen’ Program RO 20,000
practices at their homes
Sponsorships

Donation to Oman As instructed by the OIA, 20% of the total budget

1 RO 100,000
Charitable Authority was re-directed to Oman Charitable Authority

NG was a Gold Sponsor of Global HSE 2022.

Sponsorship of Global Speakers and delegates represented the Group
2 RO 5,000
HSE 2022 subsidiaries and shared their valuable knowledge
and expertise on HSE.

Sponsoring Atheer to present 3 promotional

videos for Nama Group in Sustainability concepts
3 Atheer sponsorship RO 4,000
related to consumption behaviors and to tackle
misperceptions about the services provided.

Sponsoring the The Group sponsored the book and added an

4 Jurisprudence of Zakat advertisement of its donation portal with Dar Al RO 5,504
and Fasting book Atta.
Total RO 141,364
 NG - ANNUAL REPORT 2022 53

Projects:
1. ‘Wiyakum’ Program
The Wiyakum program is a key corporate
social responsibility initiative of Nama
Group, which was added to the
Group's portfolio in 2014 and recently
completed its seventh edition. At the
core of this program is the volunteering
initiative, which aims to foster a culture
of volunteering among Omani youth
and the Group's employees at the local
community level to promote awareness
and responsibility.
As part of the program in 2021, the Group
called on employees to submit their ideas
on sustainability. The Group announced
the winners and extended support to
Al Oual Team to execute their respective
project “The Cycling and Hiking Path”
which aims to promote a healthy sustainable lifestyle among the society. Nama Group allocated an amount
of RO 6,860 to support the team and host their mountain sport competition. The event to be held in the
first quarter of 2023 in Al Ansab in Wilayat Bawshar, with the participation of 25 employees from the
Group. The project provides a natural outlet away from the city to make its visitors feel psychologically
comfortable and reduce stress and pressures.
2. ‘Baiti Amen’ Program (My Home is Safe)
The Nama Group's 'Baiti Amen' initiative, which is now in its fourth year, is a project designed to enhance
the social pillar by promoting safe practices in homes to reduce accidents. Initially, the program focused
on training housewives on first aid, but it has since expanded to target various segments of society to
achieve its corporate social responsibility objectives.
In 2022, Baiti Amen awareness campaign, which was led by Dhofar Integrated Services Company,reached
approximately 200,000 individuals from various segments of society through social media. Additionally,
810 Omanis from over 13 educational institutions benefited from educational workshops conducted as
part of this initiative. Nama Group launched an HSE game for young children, which was presented during
exhibitions to promote Health, Safety, and Environment (HSE) among the youth. Furthermore, the Group
participated in Salalah Tourism Festival through two exhibition stands and nine awareness site visits, which
attracted around 1693 visitors. These initiatives demonstrate Nama Group's commitment to promoting
HSE and its dedication to corporate social responsibility by engaging with different segments of society.

Sponsorships
1. Donation to Oman Charitable Organization
Nama Group is committed to supporting social projects and initiatives aimed at helping the underprivileged
segments of society. As part of this commitment, the Group supported Oman Charitable Organization
with an amount of RO 100,000 that provides assistance to those in need and promotes sustainable
contributions. Nama Group initiative was dedicated to support the Organization Social Responsibility
Program which includes 7 charitable projects. The allocated amount represents 20% of Nama Group
Sustainability overall budget, in line with the Oman Investment Authority's mandate to contribute to local
communities development plans.
 54

2. Sponsorship of the Global HSE

Conference and Exhibition 2022
Nama Group participated as a gold
sponsor in the 8th edition of the
Global HSE Conference and Exhibition
in February 2022. The conference
was hosted by the Oman Ministry
of Energy and Minerals , Petroleum
Development of Oman, and Oman
Society for Petroleum Services at
the Oman Convention & Exhibition
Center.
The Global HSE Conference offered a
platform for HSE industry stakeholders
to share, exchange and deliberate
new ideas and innovations, leading
to significant strategy formulation for
implementation at the workplace.
Global HSE is devoted towards
promotion and awareness about the
HSE policies and technical literacy
enabling the HSE industry to compete at the global level. This aligns with Nama Group’s endeavor to
promote best practice HSE practices.
Four speakers from Nama Group, representing MEDC, MJEC, and OWWSC, shared their knowledge and
expertise on various topics related to health, safety, and the environment. In addition to the speakers, 18
delegates from the Group attended the event, making it a truly collaborative contribution.
3. Atheer Sponsorship
Nama Group decided to sponsor Atheer social media platform with an amount of RO 4,000. As per the
plan, three media materials will be created to increase awareness about electricity and water sectors, in
order to achieve a sustainable growth policy that enhances reputation based on economic, environmental,
and social aspects.
4. Sponsoring the Jurisprudence of Zakat and Fasting book
With an amount of RO 5,504, Nama Group participated to promote awareness about NG donation portal
with Dar Al Atta. The promotion will reach all of the major mosques in Oman.

The Environmental Pillar

Nama Group's Environmental Pillar plays a critical role in safeguarding the country's resources and
promoting the Group's mandate of delivering sustainable, safe, and reliable electricity. To this end, Nama
Group has set two long-term objectives under its Sustainability Policy for this pillar. The first is to decrease
the carbon footprint of every megawatt of electricity and water generated in line with international
standards. The second is to develop and implement annual energy conservation campaigns to raise
awareness among customers.
In 2022, Nama Group continued its efforts to deliver its environmental objectives by investing RO 261,075
in various projects and sponsorships. This amount constituted approximately 45% of the Sustainability
Budget which is the highest contribution from all three pillars.
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No Initiative Description Expenses

Projects
A media awareness campaign to encourage
The National Electricity
1 the customers to reduce their electricity and RO 24,000
Conservation Campaign
water consumption.
As a sustainability leader, NG participates
annually at this event to showcase its
Oman Sustainability Week
2 achievements and share knowledge with RO 23,075
2022
other international counterparts and local
partners.
As a sustainability leader, NG participates
annually at this event to showcase its
Oman Sustainability Week
3 achievements and share knowledge with RO 70,000
2023
other international counterparts and local
partners.
Sponsorships
IEEE Power Talks is the largest gathering
for power and energy professionals in the
sultanate of Oman. The Group, along with
1 IEEE Power Talks 2022 key development institutions, discussed RO 14,000
energy transition, technology and innovation
and the role of all energy sources in the
greater energy systems
As per OWWSC social responsibility, an
2 Distribution of Water Tanks initiative was conducted to support the Social RO 30,000
Security Families in Al Dakhiliya Region
To achieve NG environmental objectives, the
Group collaborated with Nafath Renewable
3 Solar Panel for Mosques Energy to install solar panels on the mosques RO 75,000
roof tops to reduce the costs of electricity
bills across the Sultanate of Oman.
The sustainability campaign of OPWP which
4 Daymah Campaign focuses on spreading awareness to the public RO 25,000
on OPWP projects
Total RO 259,075

Projects
1. The National Electricity Conservation Campaign
In line with its sustainability goals of conserving national resources and its role in delivering safe and
sustainable electricity, Nama Group continued working on the National Electricity Conservation Campaign.
The Group launched a comprehensive media campaign throughout the year to promote awareness on
energy conservation and encourage customers to reduce their electricity and water consumption.
The campaign comprised of 12 informative videos that showcased real-life customer experiences, alongside
more than 50 information posts that were shared across all customer service channels and social media
platforms. By providing practical tips and solutions, the campaign aimed to help customers make informed
decisions and take action to reduce their electricity and water bills. Additionally, all distribution companies
conducted awareness workshops in schools, helping to educate young minds on the importance of energy
conservation and sustainability.
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Nama Group's dedication to spreading awareness on energy conservation not only supports its mandate
of delivering safe, reliable, and sustainable electricity but also contributes to creating a more sustainable
future for Oman.
2. Oman Sustainability Week (OSW) 2022 and 2023
Oman Sustainability Week (OSW) is a national event that showcases Oman's commitment to sustainability
leadership through innovative strategies that align with the UN Sustainable Development Goals (SDGs)
and Oman Vision 2040. As a company that is dedicated to sustainability, Nama Group was an active
participant in OSW in its first edition 2022, focusing on sustainable projects and sustainability initiatives.
During the OSW Awards, Nama Group was recognized for its efforts and achievements, receiving first
place in the Governance category and second place overall. To further highlight its commitment to
sustainability, Nama Group published its first sustainability magazine during the event, showcasing the
company's sustainability initiatives, progress, and future plans. In addition to the awards and publications,
Nama Group participated in the OSW conference with three expert speakers and 20 delegates from its
staff, reaching a social media audience of 1,861,888. Nama Group also organized two site visits to the Al-
Ansab Wetland and Darsit sewage treatment plant (STP), providing participants with a firsthand look at the
company's sustainability projects in action.
Further, Nama Group will participate in Oman Sustainability Week 2023, highlighting its commitment to
sustainability and its alignment with Oman's vision for a sustainable future. The Group will also present
business papers in the conference and the second version of “Sustainability and Prosperity” Magazine
during the event exhibition. By actively engaging in sustainability initiatives and sharing its progress,
Nama Group is setting an example for other companies to follow and helping to pave the way for a more
sustainable future for Oman.
3. The National Initiative to Plant 10 million Trees
In 2022, Nama Group continued to support the Environment Authority, for the second consecutive year,
in their development program entitled; The National Initiative to Plant 10 Million Trees. Nama Group
completed a large-scale plantation project in Oman, planting a total of 284,234 trees. In addition, there
are 55,604 balance trees planted, bringing the total number of trees planted to over 339,838. To support
the project, the Group established 16 nurseries across Oman to grow the trees, providing the necessary
support and resources to ensure the success of the project. As part of its commitment to the project,
OWWSC also provided Treated Effluent (TE) to the plantation projects, even for locations that were not
initially listed in the project plan. This support was provided for a period of three years as per the MOU.
OWWSC's commitment to the plantation project is reflected in its efforts to expand the project to additional
locations. The company has started plantation projects in three new locations, including Sur, Masirah,
and Nizwa, with approximately 1,500 trees planted in these areas. These contributions demonstrate NG
commitment to sustainability and its dedication to supporting projects that benefit the environment and
the local communities in Oman. With its extensive experience in saving the environment, the Group is
well-positioned to support similar projects in the future and to contribute to the sustainability of Oman.

Sponsorships
1. IEEE Power Talks 2022
IEEE Power Talks featured power systems power generation, transmission and distribution as well as
sustainable energy applications such as hydrogen, wind and solar. The event brought together industry
stakeholders, partners, CEOs and young professionals from Oman and the region to share knowledge,
experiences and innovations.
As a strategic partner, Nama Group, represented by Majan Electricity Company, played a significant
role in the event by offering an opportunity for power and energy engineers. The Group, along with
key development institutions, discussed energy transition, technology and innovation and the role of all
energy sources in the greater energy systems.
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12 expert speakers from OETC, OPWP, Tanweer, and MEDC, shared their knowledge and insights on
key topics such as energy transition and digitalization. In addition, 6 Nama Group speakers participated
in 6 panel discussions, covering important sustainability issues. More than 150 Nama Group delegates
attended the event, reflecting the company's dedication to sustainability and its desire to stay at the
forefront of the industry.
2. Distribution of Water Tanks
In a generous move to support the local communities of Al-Dakhiliya Governorate, Nama Group,
represented by OWWSC, distributed 1000 water tanks to the Social Security Families. This initiative was
aimed at providing these families with an essential resource to meet their basic needs and sustain their daily
lives. Furthermore, the Group also conducted awareness sessions about water conservation, emphasizing
the importance of preserving this precious resource for future generations. Through this initiative, Nama
Group has once again demonstrated its commitment to corporate social responsibility and its dedication
to making a positive impact on the communities it serves.
3. Solar Panel for Mosques
As aligned with NG sustainability policy and objectives, the Group intended to sponsor Nafath Renewable
Energy LLC to implement the installation of Solar Panel for Mosques in Oman. Nafath Renewable Energy
is a SME company, engaged in providing consultancy, project management and contracting for renewable
energy and energy efficiency solutions. The project collaboration between NG and Nafath represents
the design, supply, and commission independent 10 kW and 20 kW solar energy systems on roof top of
Mosque to reduce the high-cost of electricity bills and export the excess solar generated to the grid. The
project will solve an issue with the majority of the Mosques that confront high electricity bills due to limited
management of the electricity consumption. The benefits of this project include a better management of
electricity bill payments as well as supporting Nama Group in achieving net zero targets. Also, the project
will raise the awareness amongst the local communities on electricity and water conservation through
providing alternative energy solutions.
4. Daymah Campaign
Meeting the Oman vision 2040 objectives to protect the environment and ensure sustainability of
natural resources to support the national economy, OPWP has started executing studies and projects
to implement renewable projects. Believing in building the culture that aligned with the nation direction
toward renewables, where OPWP is launching the virtual campaign named “Daymah”.
OPWP collaborated with the Ministry of Education in launching the CSR initiative which aims at raising
awareness on sustainable and renewable energy resources among the youths in Oman. The sustainability
campaign invites children of grades 5 and 6 to take part in a series of interactive lessons, educating them
on renewable energy resources and the generation of electricity. The program, which was executed for
four days, was targeting to involve 100 students in its first phase in an engaging and fun experience for
children, incorporating various zones with different activities and experiments to enjoy.