In accordance with the digital

WHAT DOES THE

SENA PROGRAM trends in current banking, it is
PROVIDE YOU FOR important to include in the program
THE FUTURE? the digital technological
transformation used by banks,
In Colombia, the SENA National likewise, the technological
Learning Service is a training innovation processes that play a
institution for work and human fundamental role with respect to
development, which responds to employability, training for labor
the different regions throughout
the country, being an agent of competencies and
change oriented to meet the competitiveness in this sector.
needs and dynamics of the
sector, for Therefore, it supports
the training of qualified and
qualified human resources,
turning them into an agent of
change, contributing with qualified
and complementary training for
work. The most representative trends are 5G BUSINESS AND
technology, automated customer FINANCIAL
service through intelligent chatbots,
blockchain or block chains, cybersecurity
SERVICES
and cloud developments; These APPRENTICE: JESUS DAVID ALZATE
technological developments have VALENCIA
evolved in the financial ecosystem, they NATIONAL LEARNING SERVICE SENA
will also be the basis for the coming
years to compete in the banking sector,
INSTRUCTOR: ALEXANDER NÚÑEZ LARA
training for work and employability in the
sector at a national level.
 My expectations from this
program are:
BUSINESS AND EXPECTATIONS • Awareness and importance of
FINANCIAL SERVICES AND INTERESTS saving
• Prevention of emergent
They are an important part of a Finances are involved at any time situations
company's economy. These in a person's life, from paying for • Savings, investment or credit
services cover a variety of areas, an item in a store to financial planning
from accounting to financial advice. analysis of a country, for example. • Appropriate decision-making
They are important for making • Manage resources responsibly
personal decisions or for the
growth and stability of a company.

OUR GREATEST
WEAKNESS LIES
IN GIVING UP,
THE SAFEST
WAY TO
Additionally, the apprentice of SUCCEED IS TO
TRY ONE MORE
the program will be able to advise TIME.
the client in the acquisition of
financial products and services,
additionally will give orientations
to financial consumers in the
services offered as products of
deposit, placement, financial
education, among others.