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Instructor’s Manual
Business Information
Systems
Technology, Development and
Management for the E-Business
Fifth edition
Paul Bocij
Andrew Greasley
Simon Hickie
Compiled and edited by
Andrew Greasley and Paul Bocij
The rights of Paul Bocij, Andrew Greasley and Simon Hickie to be identified as authors of this
work have been asserted by them in accordance with the Copyright, Designs and Patents Act
1988.
ISBN: 978-0-273-73648-6
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All trademarks used herein are the property of their respective owners. The use of any
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Contents
Chapters Pages
Part 1 Introduction to Business Information Systems 4
1. Basic concepts – understanding information 5
2. Basic concepts: an introduction to business information systems 21
3. Hardware and software 42
4. Databases and business intelligence 72
5. Networks, telecommunications and the Internet 80
6. Enterprise and functional BIS 93
Part 2 Business Information Systems Development 101
7. An introduction to acquiring and developing BIS 102
8. Initiating systems development 128
9. BIS project management 145
10. Systems analysis 156
11. Systems design 179
12. System build, implementation and maintenance: change management 195
Part 3 Business Information Systems Management 205
13. Information systems strategy 206
14. Information systems management 214
15. Managing information security 231
16. End-user computing – providing end-user services 243
17. Ethical, legal and moral constraints on information systems 252
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