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    RosalysG12
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    This document contains agent performance metrics including cases closed, emails responded to, average time to respond (TRT), and TRT percentages for 6 agents. It also lists total numbers and notes that certain agents were not Elena Marilys Rodriguez Rodriguez, Laisa Jacques Da Silva, or Luis Ernesto Jimenez Rivero.

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    This document contains agent performance metrics including cases closed, emails responded to, average time to respond (TRT), and TRT percentages for 6 agents. It also lists total numbers and notes that certain agents were not Elena Marilys Rodriguez Rodriguez, Laisa Jacques Da Silva, or Luis Ernesto Jimenez Rivero.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    6 views3 pages

    Data

    Uploaded by

    RosalysG12
    This document contains agent performance metrics including cases closed, emails responded to, average time to respond (TRT), and TRT percentages for 6 agents. It also lists total numbers and notes that certain agents were not Elena Marilys Rodriguez Rodriguez, Laisa Jacques Da Silva, or Luis Ernesto Jimenez Rivero.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
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    of 3

    Agent ID Wave Closed CasClosed ChaClosed EmaiTRT (hour) TRT (%) TRT Not sca

    Jhosman St ### SBG - 139 33 24 9 31.8 75.8% 5.0


    Maria Ysab ### SBG - 145 15 11 4 29.2 80.0% 7.0
    Mariam Beat ### SBG - 145 22 21 1 11.2 95.5% 3.0
    Rosalys Jo ### 103 9 8 1 106.6 44.4% 2.0
    Saraith Naz ### SBG - 141 34 30 4 42.8 67.6% 9.0
    Silvio Javie ### SBG - 143 52 36 16 60.3 55.8% 12.0
    Total 165 130 35 44.2 69.1% 7.0
    NM_FUNCIONARIO no es Elena Marilys Rodriguez Rodriguez, Laisa Jacques Da Silva, Luis Ernesto Jimenez Rivero, Rennys
    NM_SUPERIOR_IMEDIATO es Rosalys Jose Gonzalez Gordones
    TRT Not sca% OB
    69.6% 93.94 %
    66.7% 80.00 %
    100.0% 90.91 %
    100.0% 77.78 %
    77.3% 73.53 %
    71.4% 71.15 %
    77.7% 80.00 %
    s Ernesto Jimenez Rivero, Rennys Daniel Villarroel Moreno, Rodrigo Joel Peca Perez o Willangel Celeste Rivero Betancourt
    Rivero Betancourt

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