This study investigated the factors that affect the provision of cognitive pharmacy

services (CPS) by Australian community pharmacists, and the impact of these factors
on their role stress and strain. Using a qualitative approach, the authors interviewed
23 pharmacists across Australia and analysed their transcripts with The Framework
for Stress Factors in the Role of Community Pharmacists (FSFRCP).The results showed
that pharmacists experienced both positive and negative outcomes from providing
CPS, such as helping people, increasing competence and recognition, but also facing
company targets, irresponsible board of directions and inadequate resources. These
outcomes influenced their task priority, personal job significance, and satisfaction or
dissatisfaction with their work. The authors modified the analytics framework for the
Australian context by incorporating two additional factors: working procedures and
service quality. The research findings indicated that the framework for stress factors
in the role of community pharmacist (FSFRCP) proved valuable in examining the
pharmacist role system and identifying the sources and consequences of role stress
and strain. The study also suggested that supportive pharmacy environments and
workplace culture were essential for enabling pharmacists to provide CPS and
enhance their professional identity.